HomeMy WebLinkAboutResolution - 6119 - Operating Agreement - Ford Motor Company - Fleet Services - 12/10/1998Resolution No. 6119
Item No. 19
December 10, 1998
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock BE and is hereby authorized and
directed to execute for and on behalf of the City of Lubbock an Operating Agreement,
and associated documents, with Ford Motor Company authorizing City of Lubbock Fleet
Services, to perform new vehicle preparation and conditioning, and Ford warranty repairs
on Ford -built cars and light trucks belonging to the City of Lubbock. Said Agreement is
attached hereto and incorporated in this Resolution as if fully set forth herein and shall be
included in the minutes of the Council.
Passed by the City Council this 10th A day of Decepber , 1998.
Y e;;� ,
S I OR
ATTEST:
Ka a arnell, City Secretary
APPROVED AS TO CONTENT:
6L�
XYm'a'M6s_quedd,DireC&of
Management Services
APPROVED AS TO FORM:
Linda L. Chamales, Supervising
Attorney, Office Practice Section
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November 27, 1998
'P
Ford Motor Cczpany
Ford Customer Service Division
North American Fleet service
City of Lubbock Fleet
324 Municipal Dr.
Lubbock, TX 79457
Attn: Woody Wilson
Resoluton No. 6119
Item No. 19
December 10, 1998
Fairlane Business Park III
1555 Fairlane Drive Room 219
Allen Park Michigan 48101
November 19, 1998
Your self -certified service facility in Lubbock, TX, has been approved for the performance of new
vehicle preparation and conditioning and minor Ford warranty repairs on Ford -built cars and light trucks.
The facility has been assigned Parts and Accessories (P&A) Code 43816-9 and a labor rate of $33.00 per
hour for mechanical repairs.
Enclosed is a copy of a Fleet Operating Agreement and a 1999 Warranty and Policy Manual. The
Operating Agreement MUST be signed and returned. Failure to sign and return the attached agreement
will make this contract null and void. Please return the signed agreement by registered mail, to the
following address:
Ford Motor Company
North American Fleet Service
Attn: Warranty Specialist
1555 Fairlane Drive Room 219
Allen Park, 1148101
Your signature will acknowledge your concurrence with the listed conditions, procedures, and
requirements of both the Operating Agreement and the Ford Warranty and Policy Manual. The
Operating Agreement and labor rate will become effective upon receipt of the signed agreement, provided
the signed agreement is received by Ford Motor Company within 30 days from the date of this letter.
Agreements not returned within 30 days are automatically void.
Should you require technical assistance, or have any questions regarding the Operating Agreement or the
Ford Warranty and Policy Manual, please contact the Fleet Service Office at the above address. The
telephone number is 313-248-6072. We will gladly arrange to have a member of our staff contact you.
Atta /-. Alpl,"',
David L. Peterson
North American Fleet Service
Enclosures
WARRANTY SERVICE PROVIDER OPERATING AGREEMENT
Authorization is given to City of Lubbock Fleet, (hereinafter called "fleet")
for the performance of minor Ford warranty repairs (covered in the Dealer
Warranty and Policy Manual as amended for Fleets). Minor repairs are limited to
the following areas: Air Conditioner, brakes, cooling system, electrical, fuel
systems, ignition/emission systems, steering/front suspension and
wheels/hubs/drums. Repair authorization is limited to gas powered Ford -built
cars and light trucks, which it owns and operates or leases and operates at 324
Municipal Dr., Lubbock, TX 79457.
Authorization is also given for the performance of new vehicle preparation and
conditioning on Ford -built vehicles delivered to the above address providing
said vehicles are destined for the above authorized fleet. Vehicle prep and
conditioning must be performed in accordance with the Pre -Delivery Service
Record. Service Providers with interim or full Pre -Delivery authority will be
held responsible for any vehicle damage caused by not performing all of the
items on the Pre -delivery service Record
This authorization is for claiming and receiving reimbursement from Ford Motor
Company for performing warranty repairs and is subject to cancellation by
either party on 30 days' notice and to the following conditions and procedures:
Conditions for Reimbursement of Fleet Performed Repairs
The fleet agrees to maintain service facilities, special service tools
and equipment which meet the approval of Ford Motor Company. The
fleet also agrees to purchase, at a nominal fee, all warranty service
publications necessary for the proper performance and reimbursement of
warranty repairs.
Warranty repairs made from a repair location that has been self -certified,
but in fact does not meet Ford Motor Company's requirements to perform
service will be subject to chargeback and termination of fleet approval.
The fleet agrees to make its technicians available for technical
training at Ford authorized training facilities at no cost to the
Ford Motor Company. A nominal fee will be charged for training provided at
the fleet location(s). All contracted technicians must meet the same
training requirements.
The fleet agrees to adhere to all prior work approval requirements as
Ford Motor Company may specify, (i.e., Digital Imaging, vehicle and part
inspections and/or claims review).
Except as specified in this procedure, the fleet agrees to operate
under the same After -Warranty Adjustment guidelines as Ford dealers, as
expressed in the Warranty and Policy Manual as amended for Fleets.
When the fleet performs new vehicle preparation and conditioning, the
fleet agrees:
- 2 -
To perform new vehicle preparation and conditioning in accordance
with published Ford procedures, including, but not limited to, the
"Predelivery Service Record".
To maintain a copy of the completed "Predelivery Service Record"
for each vehicle upon which new vehicle preparation and conditioning
was performed.
To provide a copy of the completed "Predelivery Service Record" to
the Ford or Lincoln-Mercury dealer who is the selling dealer of
that vehicle.
That reimbursement for new vehicle preparation and conditioning
will be made by Ford Motor Company to the selling Ford or
Lincoln-Mercury dealer and that payment to the fleet for such
work will be the responsibility of the fleet and the selling
dealer.
Ford Motor Company may audit all fleet records pertaining in any way to
new vehicle preparation and conditioning, warranty or policy repairs,
including the repair orders (hard copy), the technicians' payroll records
and any applicable outside sublet parts and/or labor invoices. Such
records must be retained by the fleet for a period of at least one year.
Where such records are not available for at least one year or are
incomplete for related repairs for which the fleet has previously been
reimbursed, appropriate chargeback action may be taken by Ford Motor
Company.
Reimbursement will not be made for shop comeback (repeat) repairs resulting
from improperly performed warranty repairs, or for failures resulting from
the use of non -genuine Ford parts, or for work not accomplished and claimed
in accordance with the Warranty and Policy Manual.
Parts Reimbursement
Parts used in warranty repairs will be genuine Ford parts only, except as
otherwise authorized in the Warranty and Policy Manual.
The fleet agrees to adhere to all parts return requirements as Ford Motor
Company may specify.
Failed parts removed from the vehicle must be held by the fleet for 30
days from the payment date by Ford Motor Company. These parts are to be
made available for inspection by Ford Motor Company representatives for
disposition as Ford Motor Company may specify.
For administrative convenience, parts reimbursement of genuine parts will
be based upon a price formula of dealer (net) price as listed in the
Company's Parts and Accessories Price List in effect at the time of
repair, plus 20 percent. This dealer (net) price plus mark-up allowance
approximates a fleet's actual acquisition cost from local Ford and
Lincoln-Mercury dealerships. If a fleet purchases Ford/Motorcraft parts from
other than Ford or Lincoln-Mercury dealerships, Ford Motor Company may
revise its parts allowance to the fleet
- 3 -
Parts reimbursement for non -genuine parts (when used under conditions
authorized in the Warranty and Policy Manual) will be on the basis of
actual cost, provided such cost is reasonable in the opinion of Ford
Motor Company. A copy of the parts purchase invoice must be attached
to the related claim form in order to determine the fleet's actual
cost for the part.
Warranty Labor Reimbursement
Warranty labor reimbursement will be based on the location's approved
warranty labor rate multiplied by the applicable labor operation in the
Ford Service Labor Time Standards Manual. Where no Ford labor operation
applies, reimbursement will be based on actual time (provided it is
reasonable in the opinion of Ford Motor Company) multiplied by the
location's approved warranty labor rate. All fleets must time record actual
time repair operations.
Sublet Repairs
Parts and labor reimbursement for sublet repairs will be on the basis
of the fleet's actual costs, provided such costs are reasonable in the
opinion of Ford Motor Company. A copy of the sublet repair invoice must
be attached to the related claim form.
Claim Preparation
A claim form should be prepared for each warranty repair order in accordance
with procedures detailed in the Warranty and Policy Manual and ACESII
manual. A copy of the Warranty and Policy Manual is included with this
agreement. Your P&A CODE is 43816-9. This code will identify your fleet
location.
Ford's Computer Edit System requires accurate vehicle history files on
all Ford built vehicles. The vehicle warranty data (i.e., Vehicle
Identification Number, repair date, mileage, Customer Concern Code)
identified on the claim form must be correct or payment may be delayed until
the discrepancy is resolved.
All claim forms should be completed promptly, signed, dated and processed
by an approved ACES II claims service or Ford Dealer. Claims will not be
accepted beyond 180 days after the date of repair.
Information about all approved claims will appear daily on the ACES II
Claims Register, available from your ACES II claims service or Ford Dealer.
The total credit amount from the daily Claims Register will appear on the
monthly Fleet Customer Statement.
- 4 -
Claim Payment
Payment of warranty claims submitted to Ford will be processed through the
monthly Fleet Customer Statement and mailed to the following address:
Fleet Customer Statement
P & A Code: 43816-9
City of Lubbock Fleet
324 Municipal Dr.
Lubbock, TX 79457
A payment check will be prepared for a Fleet Statement in a net credit
balance. The check should be received by the 20th of the month following
the statement date. Fleet Statements in debit balance (due Ford Motor
Company) should be paid by the 20th of the month after the current
statement's date to the address on the statement.
Acknowledgment
I agree with the terms and conditions of the Fleet Operating Agreement
and the Warranty and Policy Manual as amended for Fleet use.
Changes to this contract are not auth ized and will void this agreement.
S gnature
Mayor
Title
December 10. 1998
Date
Attachments
FLEMBODY & CONVERSION COMPANYAPPLICATION FOR DROPSHIP/PREDELIVERY INSPECTION/IN-HOUSE WARRANTY REPAIR
1 OROPSHIP, PREP &CONDITIONING, MINOR and MAJOR LJ INDICATE NUMBER Of VEHICLES OF EACH TYPE IN FLEET BELOW
f�'`'1
Al I I REPAIR Basic Tool List Di Ford Lincoln -Mere
A2
1
Air compressor for tires
_✓ Lubricant/coolant
Essential Service Tools for Appropriate Years and Models
Ammeter
disposal equipment
✓ Charging station/
Antifreeze tester_
Lubricant equipment
_
Assorted hand tools-std/metric
Safety stands -4 min.
_
Battery charger
Tachometer -gas
C Ignition/Emission System
Battery tester
(diesel optional)
Brake bleeder
Belt tension gauges
= Test light
EEC breakout box
Digital voltmeter/ohmeter
✓ Tire pressure gauge
O Cooling System
Emission analyzer -if state reqd
r Torque wrenches
_✓
Headlight aimer w/adapters
./ Vacuum tester
_ AlternatWregulator
Appropriate lifting equipment
tester
Tire runout gauge
Commitment to obtain necessary
tools and publications --
Technical Service Bulletins, Shop
Manuals. etc.
1
MINOR REPAIR Additional Required Tools
Essential Service Tools for Appropriate Years and Models
Ali Cer-d1tion r
a Istel System
✓ Charging station/
_✓ Fuel pressure gauges -
recovery system--
std/EFI CFI
R12 & R134A
_✓ Fuel storage tank—M-85,
_✓ Refrigerant leak
diesel/gas
detector--R12/R134A
C Ignition/Emission System
O Brakes
STAR tester
Brake bleeder
Engine analyzer (scope)
_✓ Brake drum micrometer
EEC breakout box
Rotor micrometer
0 Steering/Front Suspension
O Cooling System
— L-1 Alignment machine
_✓ Radiator pressure tester
✓ Power steering analyzer
0 pectricall
✓ Spring compressor
_ AlternatWregulator
O Wheels/Hubs/Drums
tester
Tire runout gauge
'✓ Digital volt/OHM meter
v Wheel balancer
F7
A3 MAJOR REPAIR Additional Required Tools
C3 Body and Paint
0 Rear Axis
A'A Paint booth
4
L Pinion Depth Gauge
,NXQr Paint spray equipment
C Transmission
o Engine
Electronic trans. tester
✓ Compression tester
✓ Pressure tester
_✓ Engine -stand
r Torque converter cleaner
✓ Micrometer set
Torque wrench - in.lb.
_✓ Ring compressor
Transmission jack
0 Special Service Tools
✓ Packages as required for each model year
ury
D2 t9,59 # Passenger Care # Med./ Heavy Trucks.
77KY if LightTrucks # of Servicing Locations
�d l -hon ( F15&/ EX�a, 'Attached)
Dropship, Prep & (� Prep & Conditioning
E1 Conditioning 1-1 Only
Minor Major
E2 AND ® FOR BODY CONyerm g ONLY
E2 _ Full Predelivery Inspection
_ Interim Inspection
E3 Transportation to be used:
E4 • Current Repair Level
FiRr Dropship, Prep & ❑ Prep & Conditioning
Conditioning Only
n
Minor LJ Major
• Current Parts & Accessory Code
• Current Drop Ship Code
F By signing this application, I certify that the repair location(s) listed above or on the
attachment meetle) Ford Customer Service Division's requirements to perform services
at the requested repair level on this application form. 1 understand that the repair
locationfe) may be subject to an audit inspection by the Ford Customer Service
Division without prior notice and that any approval may be withdrawn at any time if it
is determined that the above certification requirements aro not being met. I will
imediately, notify Ford Motor Company of arty facility or address charges.
C as -e
Signature Date
m\rx�m\
Full Legal Naris (Printed)Titt
#tttt*Ttit#***##*tt#�lr#tYttlkit�ktttk'!t*ikirittt**#***t
FOR FORD MOTOR COMPANY USE ONLY
The Ford Customer Service Division Regional/District Office
recommends_Pet approvaLbe granted for the following repair level(e):
_�✓ P C MING MAJOR
LOCATION lcscuco, ou"r Erc.1
Recommended Labor Rate s,�°b
If FCSD Regional/District Office denies approval, please indicate reason:
B Company Name C\"T k OF -u4 �-- �.EET SEE��ICES
StreetAddress
City LL% C County _
State E Zip Code` n -1
Contact Name Ot\ \t.. 750C1
Phone Number O\4* " 11 a\-"\
Fleet Service Account Manager (if applicable)
Cl Z Fleet Account
Commercial _ Heavy Truck
✓Government --Federal, State, Local _ Rental
C2 Body/Conversion Company
Ambulances _ Motorhome Manufacturer
Body & Equipment _ Van Conversion (excludes E-150/
Buses E-250 & Aerostar RV pkgs.)
Other
FCSD elFlent Support Department's Concurrence to pprove
Rep ' o anon:
FCSD Ssrvics/Fleet Support Ospertment Me V
Signature Oats
Location Number
Customer Number �2)0
Agreement Number
Distribution Code
Parts & Accessory Code
Repair Level Approved O r�
FCSD Controller's Office Concurrence to Activate Payment System:
Controller - Warranty & Engineering 3 10 Date
Approved Warranty Labor Rate $
FCSDIFLT-421H INSTRUCTIONS FOR COMPLETION ON REVERSE
F By signing this application, I certify that the repair location(s) listed above or on the
attachment meetle) Ford Customer Service Division's requirements to perform services
at the requested repair level on this application form. 1 understand that the repair
locationfe) may be subject to an audit inspection by the Ford Customer Service
Division without prior notice and that any approval may be withdrawn at any time if it
is determined that the above certification requirements aro not being met. I will
imediately, notify Ford Motor Company of arty facility or address charges.
C as -e
Signature Date
m\rx�m\
Full Legal Naris (Printed)Titt
#tttt*Ttit#***##*tt#�lr#tYttlkit�ktttk'!t*ikirittt**#***t
FOR FORD MOTOR COMPANY USE ONLY
The Ford Customer Service Division Regional/District Office
recommends_Pet approvaLbe granted for the following repair level(e):
_�✓ P C MING MAJOR
LOCATION lcscuco, ou"r Erc.1
Recommended Labor Rate s,�°b
If FCSD Regional/District Office denies approval, please indicate reason:
B Company Name C\"T k OF -u4 �-- �.EET SEE��ICES
StreetAddress
City LL% C County _
State E Zip Code` n -1
Contact Name Ot\ \t.. 750C1
Phone Number O\4* " 11 a\-"\
Fleet Service Account Manager (if applicable)
Cl Z Fleet Account
Commercial _ Heavy Truck
✓Government --Federal, State, Local _ Rental
C2 Body/Conversion Company
Ambulances _ Motorhome Manufacturer
Body & Equipment _ Van Conversion (excludes E-150/
Buses E-250 & Aerostar RV pkgs.)
Other
FCSD elFlent Support Department's Concurrence to pprove
Rep ' o anon:
FCSD Ssrvics/Fleet Support Ospertment Me V
Signature Oats
Location Number
Customer Number �2)0
Agreement Number
Distribution Code
Parts & Accessory Code
Repair Level Approved O r�
FCSD Controller's Office Concurrence to Activate Payment System:
Controller - Warranty & Engineering 3 10 Date
Approved Warranty Labor Rate $
FCSDIFLT-421H INSTRUCTIONS FOR COMPLETION ON REVERSE