HomeMy WebLinkAboutResolution - 2020-R0210 - Citibus Public Transportation Agency Safety Plan - 06/23/2020Resolulion No. 2020-R0210
Item No. 7.23
June 23, 2020
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute for
and on behalf of the City of Lubbock, acting by and through Citibus as the Agent of the City
of Lubbock responsible for managing and operating the City's public transportation system,
a Public Transportation Agency Safely Plan, as required by the Federal 'I'ransit Authority
and Title 49 of the Code of Federal Regulation Part 673, and related documents. Said Public
't ransportation Agency Safety Plan is attached hereto and incorporated in this resolution as if
fully set forth herein and shall be included in the minutes of the City Council.
THAT the City Council finds it to be in the best interest of the citizens of the City of
Lubbock in order to expedite the performance of city business, to delegate authority to
execute any necessary or related documents associated with this Public Transportation
Agency Safety Plan to the General Manager of Citibus.
Passed by the City Council on June 2
DANIEL M. POPE, MAYOR
ATTEST:
Rebedca Garza. City Sec
APPROVED AS TaCONTENT:
:3
Bill ilo^rtpn. Deputy City
APPROVED AS TO
slant City Attorney
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6.8.20
Cifibus
Public Transportation Agency Safety Plan
Version I
Adopted DATE HERE
In compliance with 49 CFR Part 673
Developed in conjunction with the
Texas Department of Transportation
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TABLE OF CONTENTS
1. Executive Summary ....................................................................................................................4
A.
Plan Adoption —673.11(a)(1)............................................................................................................5
B.
Certification of Compliance — 673.13(a)(b).......................................................................................5
2.
Transit Agency Information — 673.23(d).......................................................................................6
A.
Authorities & Responsibilities — 673.23(d)........................................................................................8
3.
Safety Policies and Procedures....................................................................................................9
A.
Policy Statement — 673.23(a) ............................................................................................................9
I. Employee Safety Reporting Program — 673.23(b)........................................................................9
II. Communicating the Policy Throughout the Agency — 673.23(c)................................................10
B.
PTASP Development and Coordination with TxDOT— 673.11(d)...................................................10
C.
PTASP Annual Review — 673.11(a)(5)..............................................................................................11
D.
PTASP Maintenance — 673.11(a)(2)(c) ...........................................................................................13
E.
PTASP Documentation and Recordkeeping— 673.31.....................................................................13
F.
Safety Performance Measures — 673.11(a)(3)................................................................................14
G.
Safety Performance Target Coordination — 673.15(a)(b)................................................................15
4.
Safety Management Systems — 673 subpart C...........................................................................16
A.
Safety Risk Management— 673.25..................................................................................................17
I. Safety Hazard Identification — 673.25(b)....................................................................................18
II. Safety Risk Assessment — 673.25(c)............................................................................................20
III. Safety Risk Mitigation — 673.25(d)..............................................................................................22
B. Safety Assurance — 673.27(a).........................................................................................................23
I. Safety Performance Monitoring and Measuring — 673.27(b)....................................................23
II. Safety Event Investigation — 673.27(B)(3).................................................................................24
C. Safety Promotion — 673.29.............................................................................................................26
I. Safety Competencies and Training — 673.29(a)..........................................................................26
II. Safety Communication — 673.29(b)............................................................................................27
S. Appendix A..............................................................................................................................29
A. Glossary of Terms............................................................................................................................32
B. Additional Acronyms Used..............................................................................................................36
6. Appendix B...............................................................................................................................38
A. City Council and Transit Advisory Board Minutes or Resolutions...................................................38
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LIST OF FIGURES
Figure 1: Citibus Organizational Chart ............................................................
Figure 2: Citibus Chief Safety Officer Designations and Reporting...............................................................7
Figure 3: Safety Management Systems.......................................................................................................16
Figure 4: Safety Risk Management Process .....................................................
Figure5: Draft Risk Register........................................................................................................................18
Figure 6: Safety Risk Assessment Steps in Populating the Risk Register.....................................................21
Figure 7: Safety Risk Assessment Matrix.....................................................................................................21
Figure 8: Risk Register Mitigation Component...........................................................................................22
LIST OF TABLES
Table1: Agency Information.........................................................................................................................6
Table 2: ASP Annual Update Timeline.........................................................................................................13
Table3: ASP Record of Changes..................................................................................................................13
Table 4: NSP Safety Performance Measures...............................................................................................14
Table 5: Baseline 2019 Safety Performance Measures...............................................................................14
Table 6: Fixed Route (Bus) Safety Performance Targets.............................................................................15
Table 7: Demand Response Safety Performance Targets...........................................................................15
Table 8: PTASP Supporting Documents.......................................................................................................29
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1. EXECUTIVE SUMMARY
Moving Ahead for Progress in the 21st Century (MAP-21) granted the Federal Transit Administration
(FTA) the authority to establish and enforce a comprehensive framework to oversee the safety of public
transportation throughout the United States. MAP-21 expanded the regulatory authority of FTA to
oversee safety, providing an opportunity to assist transit agencies in moving towards a more holistic,
performance -based approach to Safety Management Systems (SMS). This authority was continued
through the Fixing America's Surface Transportation Act (FAST Act).
In compliance with MAP-21 and the FAST Act, FTA promulgated a Public Transportation Safety Program
on August 11, 2016 that adopted SMS as the foundation for developing and implementing a Safety
Program. FTA is committed to developing, implementing, and consistently improving strategies and
processes to ensure that transit achieves the highest practicable level of safety. SMS helps organizations
improve upon their safety performance by supporting the institutionalization of beliefs, practices, and
procedures for identifying, mitigating, and monitoring safety risks.
There are several components of the national safety program, including the National Public
Transportation Safety Plan (NSP) that FTA published to provide guidance on managing safety risks and
safety hazards. One element of the NSP is the Transit Asset Management (TAM) Plan. Public
transportation agencies implemented TAM plans across the industry in 2018. The subject of this
document is the Public Transportation Agency Safety Plan (PTASP) rule, 49 CFR Part 673, and guidance
provided by FTA.
Safety is a core business function of all public transportation providers and should be systematically
applied to every aspect of service delivery. At the City of Lubbock — Citibus (Citibus), all levels of
management, administration and operations are responsible for the safety of their clientele and
themselves. To improve public transportation safety to the highest practicable level in the State of Texas
and comply with FTA requirements, the Texas Department of Transportation (TxDOT) has developed this
Agency Safety Plan (ASP) in collaboration with the City of Lubbock and Citibus.
To ensure that the necessary processes are in place to accomplish both enhanced safety at the local
level and the goals of the NSP, the City of Lubbock and Citibus adopt this ASP and the tenets of SMS
including a Safety Management Policy (SMP) and the processes for Safety Risk Management (SRM),
Safety Assurance (SA), and Safety Promotion (SP), per 49 U.S.C. 5329(d)(1)(A).1 While safety has always
been a primary function at Citibus, this document lays out a process to fully implement an SMS over the
next several years that complies with the PTASP final rule.
1 Federal Register, Vol. 81, No. 24
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A. Plan Adoption - 673.11(a)(1)
This Public Transit Agency Safety Plan is hereby adopted, certified as compliant, and signed by:
Chris Mandrell, General Manager
ACCOUNTABLE EXECUTIVE SIGNATURE
DATE
Since Citibus is considered an agent of the City of Lubbock, responsible for the management and
operation of the City's public transportation system, the main governing body is the Lubbock City
Council, which is supported by a Public Transit Advisory Board (TAB). Approval of this plan by the TAB
occurred on [DATE] and is documented in [RESOLUTION] from the TAB Meeting. Approval of this plan by
the City Council occurred on [DATE] and is documented in [RESOLUTION] from the City Council Meeting.
B. Certification of Compliance - 673.13(a)(b)
TxDOT certifies on [DATE] that this Agency Safety Plan is in full compliance with 49 CFR Part 673 and has
been adopted and will be implemented by Citibus as evidenced by the plan adoption signature and
necessary TAB and City Council approvals under Section 1.A of this plan.
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2. TRANSIT AGENCY INFORMATION - 673.23(D)
Citibus is the public transportation provider for the City of Lubbock, Texas and is the largest transit
provider in the region. The Citibus main office is located at 801 Texas Ave. Lubbock, Texas 79401 and the
transfer plaza is located at 801 Broadway, Lubbock, Texas 79401.
Citibus currently operates fixed route systems serving the City of Lubbock and Texas Tech University.
Citibus also operates paratransit service under the CitiAccess name, and a demand response service
during the evenings called NiteRide. Along with fixed route and demand response service, Citibus
operates a special Charter Service. Citibus operates a fleet of 80 35'- 40' fixed route buses along with 20
paratransit vehicles used for CitiAccess.
Fixed route service operates between 5:25 am and 7:45 pm Monday through Friday. Saturday service
operates between 6:45 am and 7:55 pm. CitiAccess paratransit service operates from 5:25 am to 7:45
pm Monday through Saturday. NiteRide paratransit service operates from 6:45 pm to 10:30 pm and has
no eligibility requirements.
Citibus is an agent of the City of Lubbock, responsible for the management and operation of the City's
public transportation system and is managed through a third -party contract by RATP Dev USA. The
agency is managed by the General Manager and the management team consisting of the Assistant
General Manager/Chief Financial Officer, HR Director, Accounting Director, and Maintenance Director.
No additional transit service is provided by Citibus on behalf of another transit agency or entity at the
time of the development of this plan.
Table 1 contains agency information, while an organizational chart for Citibus is provided in Figure 1 and
Figure 2.
TABLE 1: AGENCY INFORMATION
Information Type
Information
Full Transit ency Name
City of Lubbock - Citibus)
Transit Agency Address
801 Texas Ave.
Lubbock, Texas 79401
Name and Title of Accountable Executive 673.23(d)(1)
Chris Mandrell, General Manager
Name of Chief Safety Officer or SMS Executive
Chuck Risley, HR Director and EEO Officer
673.23(d)(2)
Mode(s) of Service Covered by This Plan 673.11(b)
Fixed Route Bus & Demand Response
List All FTA Funding Types (e.g., 5307, 5310, 5311)
5307, 5310, 5339
Mode(s) of Service Provided by the Transit Agency
Fixed Route Bus & Demand Response
(Directly operated or contracted service)
Number of Vehicles Operated
80 fixed Route and 20 Paratransit
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Mafnrenante
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A. Authorities & Responsibilities - 673.23(d)
As stated in 49 CFR Part 673.23(d), Citibus is establishing the necessary authority, accountabilities, and
responsibilities for the management of safety amongst the key individuals within the organization, as
those individuals relate to the development and management of our SMS. In general, the following
defines the authority and responsibilities associated with our organization.
The Accountable Executive has ultimate responsibility for carrying out the SMS of our public
transportation agency, and control or direction over the human and capital resources needed to develop
and maintain both the PTASP, in accordance with 49 U.S.C. 5329(d), and the agency's TAM Plan, in
accordance with 49 U.S.C. 5326. The Accountable Executive has authority and responsibility to address
substandard performance in the Citibus SMS, per 673.23(d)(1).
Agency leadership and executive management include members of our agency leadership or executive
management, other than the Accountable Executive, Chief Safety Officer (CSO)/SMS Executive, who
have authority or responsibility for day-to-day implementation and operation of our agency's SMS.
The CSO is an adequately trained individual who has the authority and responsibility as designated by
the Accountable Executive for the day-to-day implementation and operation of the Citibus SMS. As such,
the CSO is able to report directly to our transit agency's Accountable Executive.
Key staff are staff, groups of staff, or committees to support the Accountable Executive, CSO, or SMS
Executive in developing, implementing, and operating our agency's SMS.
Front line employees perform the daily tasks and activities where hazards can be readily identified so
the identified hazards can be addressed before the hazards become adverse events. These employees
are critical to SMS success through each employee's respective role in reporting safety hazards, which is
where an effective SMS and a positive safety culture begins.
In addition, over the next year, Citibus will be reviewing and modifying, if necessary, our current job
descriptions to ensure the job descriptions comply with 49 CFR Part 673.
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3. SAFETY POLICIES AND PROCEDURES
A. Policy Statement - 673.23(a)
Safety is Citibus' priority. Citibus is committed to implementing, developing, and improving strategies,
management systems, and processes to ensure that all our activities uphold the highest level of safety
performance and meet required safety standards.
We will develop and embed a safety culture in all our activities that recognizes the importance and value
of effective safety management and always acknowledges that safety is paramount.
We will clearly explain for all staff their accountabilities and responsibilities for the development and
operation of the SMS.
For passengers and employees, we will minimize the safety risk associated with transit service to as low
as reasonably practicable and we will work to comply with and, wherever possible, exceed legislative
and regulatory requirements and standards. We also will work to ensure that all employees are provided
with adequate and appropriate safety information and training, are competent in safety matters, and
are only allocated tasks commensurate with their skills.
We have established Safety Performance Targets (SPT) to help us measure the overall effectiveness of
our processes and ensure we meet our safety objectives. We will issue quarterly reports to the entire
organization documenting how well we met our SPTs and describing the safety risk mitigations w%
implemented to reduce safety risk.
I. Employee Safety Reporting Program - 673.23(b)
Frontline employees are a significant source of safety data. These employees are typically the first to
spot unsafe conditions that arise from unplanned conditions either on the vehicles, in the maintenance
shop, or in the field during operations. For this reason, the Employee Safety Reporting Program (ESRP) is
a major tenet of the PTASP Rule. Under this rule, agencies must establish and implement a process that
allows employees to report safety conditions directly to senior management; provides protections for
employees who report safety conditions to senior management; and includes a description of employee
behaviors that may result in disciplinary action.
Citibus has an Accident and Incident Reporting policy found in Section V. of the Safety and Security Plan
(Appendix A, Table 8 shows the document name, file name, and date of adoption). The procedure
requires that when accidents or incidents are reported, the dispatcher or supervisor be contacted
immediately. Although Citibus does have an established reporting procedure, over the next year, Citibus
will review and modify, if necessary, our policies and documents to develop these procedures into a full
ESRP to ensure that the procedures comply with 49 CFR Part 673.
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In general, the Citibus ESRP will ensure that all employees are encouraged to report safety conditions
directly to senior management or their direct supervisor for elevation to senior management. The policy
will include any contract employees. The policy will also spell out what protections are afforded
employees who report safety related conditions and will describe employee behaviors that are not
covered by those protections. In addition, the policy will also elaborate on how safety conditions that
are reported will be reported back to the initiator(s) — either to the individual or groups of individuals or
organization, dependent on the nature of the safety condition, up to and including our entire agency.
To bolster the information received from frontline employees, Citibus will also review our current policy
for how our agency receives information and safety related data from employees and customers. If
necessary, Citibus will develop additional means for receiving, investigating and reporting the results
from investigations back to the initiator(s) — either to the person, groups of persons, or distributed
agency -wide to ensure that future reporting is encouraged.
II. Communicating the Policy Thfoughout the Agency — 673.23(c)
Citibus is committed to ensuring the safety of our clientele, personnel and operations. Part of that
commitment is developing an SMS and agencywide safety culture that reduces agency risk to the lowest
level possible. The first step in developing a full SMS and agencywide safety culture is communicating
our SMP throughout our agency.
The SMP and safety objectives are at the forefront of all communications. This communications strategy
will include posting the policy in prominent work locations for existing employees and adding the policy
statement to the on -boarding material for all new employees. in addition, the policy statement will
become part of our agency's regular safety meetings with operators and personnel, as well as other
safety communications efforts. The policy will be signed by the Accountable Executive so that all
employees know that the policy is supported by management.
B. PTASP Development and Coordination with TxDOT - 673. 11 (d)
This PTASP has been developed by TxDOT on behalf of the Lubbock Metropolitan Planning Organization
(MPO) and Citibus/City of Lubbock in accordance with all requirements stated in 49 CFR Part 673
applicable to a small public transportation provider. TxDOT mailed a formal call for participation in a
State sponsored PTASP development process to all Texas Section 5307 small bus transit agencies on
January 15, 2019 and followed that call with a series of phone calls and additional correspondence.
Citibus provided a letter to TxDOT opting into participation on March 15, 2019 and has been an active
participant in the development of this plan through sharing existing documentation and participating in
communication and coordination throughout the development of this plan. The Citibus documentation
used in the development of this plan is presented in Table 8, in Appendix A.
In support of tracking performance on our SA and SP processes, Citibus conducts a yearly safety culture
survey. The survey is intended to help Citibus assess how well we communicate safety and safety
performance information throughout our organization by gauging how safety is perceived and
embraced by Citibus administrators, supervisors, staff and contractors. The survey is designed to help us
assess how well we are conveying information on hazards and safety risks relevant to employees' roles
and responsibilities and informing employees of safety actions taken in response to reports submitted
through our ESRP. Results from our most recent survey were analyzed and incorporated into the
implementation strategies contained in this ASP.
Once the documents were reviewed, an on -site interview was conducted with Citibus to gain a better
understanding of the agency. This understanding was necessary to ensure that the ASP was developed
to fit Citibus' size, operational characteristics, and capabilities.
The draft ASP was delivered to Citibus in March 2020 for review and comment. Once review was
completed and any adjustments made, the final was delivered to Citibus for review and adoption.
C. PTASP Annual Review - 673.11(a)(5)
Per 49 U.S.C. 5329(d)(1)(D), this plan includes provisions for annual updates of the SMS. As part of
Citibus' ongoing commitment to fully implementing SMS and engaging our agency employees in
developing a robust safety culture, Citibus will review the ASP and all supporting documentation
annually. The review will be conducted as a precursor to certifying to FTA that the ASP is fully compliant
with 49 CFR Part 673 and accurately reflects the agency's current implementation status. Certification
will be accomplished through Citibus' annual Certifications and Assurances reporting to FTA.
The annual review will include the ASP and supporting documents (Standard Operating Procedures
(SOP], Policies, Manuals, etc.) that are used to fully implement all the processes used to manage safety
at Citibus. All changes will be noted (as discussed below) and the Accountable Executive will sign and
date the title page of this document and provide documentation of approval by the TAB and City Council
whether by signature or by reference to resolution.
The annual ASP review will follow the update activities and schedule provided below in
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Table 2. As processes are changed to fully implement SMS or new processes are developed, Citibus will
track those changes for use in the annual review.
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TABLE 2: ASP ANNUAL UPDATE TIMELINE
Task
Feb
MOF
Apr
MnV
Jun
Jul
Avg
Sept
Review Agency Operations
Review SMS Documentation
• Safety Policy;
• Risk Management;
• Safety Assurance; and
• Safety Promotion.
_ _
Review Previous Targets and Set or Continue Ta ets
Report Targets to National Transit Database (NTD),
TxDOT, Lubbock MPO _
Make Any Necessary Adjustments to PTASP
Update Version No., Adopt & Certify Plan
Compliance
The following table, Table 3, will be used to record final changes made to the ASP during the annual
update. This table will be a permanent record of the changes to the ASP over time.
TABLE 3: ASP RECORD OF CHANGES
The implementation of SMS is an ongoing and iterative process, and as such, this PTASP is a working
document. Therefore, a clear record of changes and adjustments is kept in the PTASP for the benefit of
safety plan performance management and to comply with Federal statutes.
D. PTASP Maintenance - 673. 11 (a)(2)(c)
Citibus will follow the annual review process outlined above and adjust this ASP as necessary to
accurately reflect current implementation status. This plan will document the processes and activities
related to SMS implementation as required under 49 CFR Part 673 Subpart C and will make necessary
updates to this ASP as Citibus continues to develop and refine our SMS implementation.
E. PTASP Documentation and Recordkeeping - 673.3 i
At all times, Citibus will maintain documents that set forth our ASP, including those documents related
to the implementation of Citibus SMS and those documents related to the results from SMS processes
and activities. Citibus will also maintain documents that are included in whole, or by reference, that
describe the programs, policies, and procedures that our agency uses to carry out our ASP and all
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iterations of those documents. These documents will be made available upon request to the FTA, other
Federal entity, or TxDOT. Citibus will maintain these documents for a minimum of three years after the
documents are created. These additional supporting documents are cataloged in Appendix A and the list
will be kept current as a part of the annual ASP review and update.
F. Safety Performance Measures - 673.11(a)(3)
The PTASP Final Rule, 49 CFR Part 673.11(a)(3), requires that all public transportation providers must
develop an ASP to include SPTs based on the safety performance measures established under the NSP.
The safety performance measures outlined in the NSP were developed to ensure that the measures can
be applied to all modes of public transportation and are based on data currently being submitted to the
NTD. The safety performance measures included in the NSP are fatalities, injuries, safety events, and
system reliability (State of Good Repair as developed and tracked in the TAM Plan).
There are seven (7) SPTs that must be included in each ASP that are based on the four (4) performance
measures in the NSP. These SPTs are presented in terms of total numbers reported and rate per Vehicle
Revenue Mile (VRM). Each of the seven (7) is required to be reported by mode as presented in Table 4.
TABLE 4: NSP SAFETY PERFORMANCE MEASURES
Safety -Measure
Fatalities
Total Number Reported
Rate Per Total VRM
Injuries
Safety Events
Total Number Reported
Rate Per Total VRM
Total Number Reported
Rate Per Total VRM
System Reliability
Mean distance between major
mechanical failure
Table 5 presents baseline numbers for each of the performance measures. Citibus collected the past five
(5) years of reported data to develop the rolling averages listed in the table.
TABLE S: BASELINE 2019 SAFETY PERFORMANCE MEASURES
Fixed Route (Bus) 0.0 0.0 6.2 3.28 6.2 3.28 10,889
Demand 0.0 0.0 3.4 5.63 2.8 4.64 13,455
Response
*rate = five-year average number *1,000,000 VRM /five-year average VRM
While safety has always been a major component of the Citibus operation, the adoption of this ASP will
result in changes across all aspects of the organization. The SPTs set in Table 6 and Table 7 reflect an
acknowledgment that SMS implementation will produce new information that will be needed to
accurately set meaningful SPTs. We will set our targets at the current NTD reported five-year average as
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we begin the process of fully implementing our SMS and developing our targeted safety improvements.
This will ensure that we do no worse than our baseline performance over the last five years.
TABLE 6: FIXED ROUTE (BUS) SAFETY PERFORMANCE TARGETS
•
Fatalities
:•OEM
0.0
0.0
Rate of Fatalities* (per 1M VRM)
Injuries
0.0
6.2
0.0
6.0
Rate of Injuries* (per 1M VRM)
3.28
3.17
Safety Events _
Rate of Safety Events* (per 1M VRM)
6.2
3.28
6.0
3.17
Mean Distance Between Major Mechanical Failure
10,889
11,000
*rate = five-year average number *1,000,000 VRM /five-year average VRM
TABLE 7: DEMAND RESPONSE SAFETY PERFORMANCE TARGETS
Mode
Fatalities
Baseline
0.0
Target
0.0
Rate of Fatalities* (per 1M VRM)
Injuries
0.0
0.0
3.4
3.0
Rate of Injuries* (per 1M VRM)
5.63
4.97
Safety Events
2.8
2.5
Rate of Safety Events* (per 1M VRM)
4.64
4.14
Mean Distance Between Major Mechanical Failure
13,455
13,500
*rate = five-year average number *1,000,000 /five-year average VRM
As part of the annual review of the ASP, Citibus will reevaluate our SPTs and determine whether the
SPTs need to be refined. As more data is collected as part of the SRM process discussed later in this plan,
Citibus may begin developing safety performance indicators to help inform management on safety
related investments.
G. Safety Performance Target Coordination - 673. l5(a) (b)
Citibus will make our SPTs available to TxDOT and the Lubbock MPO to aid in those agencies' respective
regional and long-range planning processes. To the maximum extent practicable, Citibus will coordinate
with TOOT and Lubbock MPO in the selection of State and MPO SPTs as documented in the Interagency
Memorandum of Understanding (MOU).
Each year during the FTA Certifications and Assurances reporting process, Citibus will transmit any
updates to our SPTs to both the Lubbock MPO and TxDOT (unless those agencies specify another time in
writing).
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4. SAFETY MANAGEMENT SYSTEMS - 673 SUBPART
As previously noted, FTA has adopted SMS as the basis for improving safety across the public
transportation industry. In compliance with the National Safety Program, National Public Transportation
Safety Plan, and 49 CFR Part 673, Citibus is adopting SMS as the basis for directing and managing safety
and risk at our agency. Citibus has always viewed safety as a core business function. All levels of
management and employees are accountable for appropriately identifying and effectively managing risk
in all activities and operations in order to deliver improvements in safety and reduce risk to the lowest
practical level during service delivery.
SMS is comprised of four basic components - SMP, SRM, SA, and SP. The SMP and SP are the enablers
that provide structure and supporting activities that make SRM and SA possible and sustainable. The
SRM and SA are the processes and activities for effectively managing safety as presented in Figure 3.
FIGURE 3: SAFETY MANAGEMENT SYSTEMS
'AM
Safety Promotion
Safety
Management
Policy
(Leadership
(Communication &T411in9)
Implementing SMS at Citibus will be a major undertaking over the next several years. This ASP is the first
step to putting in place a systematic approach to managing the agency's risk. Citibus has already taken
several steps to implement SMS, such as developing this initial ASP and designating a CSO. During the
first year of implementation, Citibus will identify SMS roles and responsibilities and key stakeholder
groups, identify key staff to support implementation, and ensure the identified staff receive SMS
training. Citibus will also develop a plan for implementing SMS, inform stakeholders about the ASP, and
discuss our progress toward implementation with the City Council, the TAB and our agency's planning
partners.
A. Safety Risk Management - 673.25
By adopting this ASP, Citibus is establishing the SRM process presented in Figure 4 for identifying
hazards and analyzing, assessing and mitigating safety risk in compliance with the requirements of 49
CFR Part 673.25. The SRM processes described in this section are designed to implement the Citibus
SMS.
FIGURE 4: SAFETY RISK MANAGEMENT PROCESS
The implementation of the SRM component of the SMS will be carried out over the course of the next
year. The SRM components will be implemented through a program of improvement during which the
SRM processes will be implemented, reviewed, evaluated and revised as necessary, to ensure the
processes are achieving the intended safety objectives as the processes are fully incorporated into
Citibus SOPs.
The SRM is focused on implementing and improving actionable strategies that Citibus has undertaken to
identify, assess and mitigate risk. The creation of a Risk Register provides an accessible resource for
documenting the SRM process, tracking the identified risks, and documenting the effectiveness of
mitigation strategies in meeting defined safety objectives and performance measures. The draft Risk
Register is presented in Figure S.
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Citibus
gency Safety Plan
FIGURE 5: DRAFT RISK REGISTER
As the SRM process progresses through the steps of identifying what may be wrong, what could happen
as a result, and what steps Citibus is taking to resolve the risk and mitigate the hazard, the CSO
completes and publishes the various components of the Risk Register. These components include the
use of safety hazard identification, safety risk assessment, and safety risk mitigation, as described in the
following sections.
I. Safety Hazard Identification — 673.25(b)
Citibus identifies hazards through a Hazards Communication Program detailed in Section 803 of the
Employee Handbook (Appendix A). The Hazard Communication Coordinator is responsible for
developing training programs for Citibus employees and reoccurring training seminars. Hazard
identification also occurs during regularly scheduled safety meetings with operators and other
personnel.
Although the current procedures have been effective in achieving our safety objectives, to ensure
compliance with 49 CFR Part 673, Citibus is working to implement the following expanded SRM process.
The Citibus SRM process is a forward -looking effort to identify safety hazards that could potentially
result in negative safety outcomes. in the SRM process, a hazard is any real or potential condition that
can cause injury, illness, or death; damage to or loss of the facilities, equipment, rolling stock, or infra-
structure of a public transportation system; or, damage to the environment.
Hazard identification focuses on out -of -the -norm conditions that need special attention or immediate
action, new procedures, or training to resolve a condition that is unacceptable and return conditions to
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an acceptable level. Citibus uses a variety of mechanisms for identifying and documenting hazards,
namely:
• Through training and reporting procedures Citibus ensures personnel can identify hazards and
that each employee clearly understands that the employee has a responsibility to immediately
report any safety hazards identified to the employee's supervisors. Continued training helps
employees to develop and improve the skills needed to identify hazards.
• Employee hazard training coupled with the ESRP ensures that Citibus has full use of information
from frontline employees for hazard identification.
• Upon receiving the hazard report, supervisors communicate the identified hazard to the CSO for
entry into the risk register for risk assessment, classification and possible mitigation.
• In carrying out the risk assessment, the CSO uses standard reporting forms (e.g. Pre -and Post -
Trip Inspection Forms and Accident Report Forms) and other reports completed on a routine
basis by administrative, operations and maintenance.
• Supervisors are responsible for performing and documenting regular safety assessments, which
include reporting and recommending methods to reduce identified hazards.
• Citibus uses incident reports and records to determine specific areas of training that need to be
covered with employees to ensure safety hazard identification is continually improved, and thus
ensure that hazards are identified before an event recurrence.
• Incident reports are also analyzed by the risk management team to identify any recurring
patterns or themes that would help to identify underlying hazards and root causes of the event
that can be mitigated to prevent recurrence.
• If a hazard is such that an employee would be reluctant to report the information due to
perceived negative consequences (e.g. disciplinary action), alternative, anonymous reporting
mechanisms are available through an anonymous suggestion box or anonymous online
reporting form, or other secure mechanism.
• To increase the safety knowledge of our agency, the CSO, or other management personnel and
subject matter experts are also encouraged to participate in available professional development
activities and peer -to -peer exchanges as a source of expertise and information on lessons
learned and best practices in hazard identification.
• Other sources for hazard identification include:
o ESRP
o Inspections of personnel job performance, vehicles, facilities and other data
o Investigations of safety events
o Safety trend analysis on data currently collected
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itibus
gency Safety Plan
MIGUMM10
o Training and evaluation records
o Internal safety audits
o External sources of hazard information could include:
■ FTA and other federal or state authorities
■ Reports from the public
■ Safety bulletins from manufacturers or industry associations
In addition to identifying the hazard, the hazard identification process also classifies the hazard by type
(organizational, technical or environmental) to assist the CSO in identifying the optimal combination of
departmental leadership and subject matter expertise to select in assembling the safety risk assessment
team.
The various hazard types can also be categorized by subcategory for each type. For example,
organizational hazards can be subcategorized into resourcing, procedural, training or supervisory
hazards. Each of the subcategories implies different types of mitigation strategies and potentially affect
overall agency resources through varying costs for implementation. Technical hazards can be
subcategorized into operational, maintenance, design and equipment. Additionally, environmental
hazards can be subcategorized into weather and natural, which is always a factor for every operation.
II. Safety Risk Assessment -- 673.25(c)
As part of the new SRM process, Citibus has developed methods to assess the likelihood and severity of
the consequences of identified hazards, and prioritizes the hazards based on the safety risk. The process
continues the use of the Risk Register described in the previous section to address the next two
components.
To accurately assess a risk, Citibus may need to perform an investigation. Citibus currently investigates
accidents or crashes but will need to develop a full investigation procedure to inform the SRM process.
The investigation procedure will start with the Operational Risks table and framework found in the
COOP Operational Risks (Appendix A) and will be developed to cover all risk assessment. Once fully
developed, the document will become the Investigation SOP. The SOP will include accident investigation
procedures as well as risk investigation procedures. These procedures will be used to investigate risks
identified from multiple sources including the ESRP.
Safety risk is based on an assessment of the likelihood of a potential consequence and the potential
severity of the consequences in terms of resulting harm or damage. The risk assessment also considers
any previous mitigation efforts and the effectiveness of those efforts. The resuits of the assessment are
used to populate the third and fourth components of the Risk Register as presented in Figure 6.
Cifrbus
Agency Safety Plan W.
FIGURE 6: SAFETY RISK ASSESSMENT STEPS IN POPULATING THE RISK REGISTER
The risk assessment is conducted by the CSO and the risk management team supplemented by subject
matter experts from the respective department or section to which the risk applies. The process
employs a safety risk matrix, similar to the one presented in Figure 7, that allows the safety team to
visualize the assessed likelihood and severity, and to help decision -makers understand when actions are
necessary to reduce or mitigate safety risk.
FIGURE 7: SAFETY RISK ASSESSMENT MATRIX
SEVERITY
LIKELIHOOD
FrequentJA)
Probable 113)
Occasional (C)
Remote (D)
Improbable 1E)
RISK ASSESSMENT MATRIX
Catastrophic Critical Marginal Negligible
(1) 1 (2) 1 13) 1 (4)
Medium
Medium
Medium
Medium
Medium
Medium I Medium
Medium
Although the current version of the matrix relies heavily on the examples and samples that are listed on
the PTASP Technical Assistance Center website, lessons learned from the implementation process during
the coming years will be used to customize the matrix that Citibus will use to address our unique
operating realities and leadership guidance.
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itibus
`agency Safety Plan
� ( CitlR�9
The Risk Assessment Matrix is an important tool. If a risk is assessed and falls within one of the red
zones, the risk is determined to be unacceptable under existing circumstances. This determination
means that management must take action to mitigate the situation. This is the point in the process
when SRMs are developed. If the risk is assessed and falls within one of the yellow zones, the risk is
determined to be acceptable, but monitoring is necessary. If the risk falls within one of the green zones,
the risk is acceptable under the existing circumstances.
Once a hazard's likelihood and severity have been assessed, the CSO enters the hazard assessment into
the Risk Register that is used to document the individual hazard and the type of risk it represents. This
information is used to move to the next step, which is hazard mitigation.
III. Safety Risk Mitigation - 673.25(d)
Upon completion of the risk assessment, the CSO and the safety committee continue populating the Risk
Register by identifying mitigations or strategies necessary to reduce the likelihood and/or severity of the
consequences. The goal of this step is to avoid or eliminate the hazard or, when elimination is not likely
or feasible, to reduce the assessed risk rating to an acceptable level (Figure 8). However, mitigations do
not typically eliminate the risk entirely.
FIGURE 8: RISK REGISTER MITIGATION COMPONENT
To accomplish this objective, the CSO, through the risk management team, works with subject matter
experts from the respective department or section to which the risk applies. The risk management team
then conducts a brainstorming exercise to elicit feedback from staff and supervisors with the highest
level of expertise in the components of the hazard.
Documented risk resolution and hazard mitigation activities from previous Risk Register entries and the
resolution's documented level of success at achieving the desired safety objectives may also be
reviewed and considered in the process. If the hazard is external (e.g., roadway construction by an
outside agency) information and input from external actors or experts may also be sought to take
advantage of all reasonably available resources and avoid any unintended consequences.
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Once a mitigation strategy is selected and adopted, the strategy is assigned to an appropriate staff
member or team for implementation. The assigned personnel and the personnel's specific
responsibilities are entered into the Risk Register. Among the responsibilities of the mitigation team
leader is the documentation of the mitigation effort, including whether the mitigation was carried out as
designed and whether the intended safety objectives were achieved. This information is recorded in the
appendix to the Risk Register for use in subsequent SA activities and to monitor the effectiveness of the
SRM program.
B. Safety Assurance - 673.27 (a)
Safety Assurance means processes within the Citibus SMS that function to ensure a) the implementation
and effectiveness of safety risk mitigation, and b) Citibus meets or exceeds our safety objectives through
the collection, measurement, analysis and assessment of information.
SA helps to ensure early identification of potential safety issues. SA also ensures that safeguards are in
place and are effective in meeting Citibus' critical safety objectives and contribute towards SPTs.
I. Safety performance Monitoring and Measuring - 673.27 (b)
As the first step in the Citibus SA program, Citibus collects and monitors data on safety performance
indicators through a variety of mechanisms described in the following sections. Safety performance
indicators can provide early warning signs about safety risks. Citibus currently relies primarily on lagging
indicators representing negative safety outcomes that should be avoided or mitigated in the future.
However, initiatives are underway to adopt a more robust set of leading indicators that monitor
conditions that are likely to contribute to negative outcomes in the future. In addition to the day-to-day
monitoring and investigation procedures detailed below, Citibus will review and document the safety
performance monitoring and measuring processes as part of the annual update of this ASP.
MONITORING COMPLIANCE AND SUFFICIENCY OF PROCEDURES - 673.27 (B)(1)
Citibus monitors our system for personnel compliance with operations and maintenance procedures and
monitors these procedures for sufficiency in meeting safety objectives. A list of documents describing
the safety related operations and maintenance procedures cited in this ASP is provided in Appendix A of
this document.
Supervisors monitor employee compliance with standard procedures for operations and maintenance
activities through a variety of actions, including revision to training materials and delivery of employee
and supervisor training if the non-compliance is systemic. If the non-compliance is situational, then
activities may include supplemental individualized training, coaching, and heightened management
oversight, among other remedies.
Sometimes personnel are fully complying with the procedures, but the operations and maintenance
procedures are inadequate and pose the risk of negative safety outcomes. In this case, the cognizant
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person submits the deficiency or description of the inadequate procedures to the SRM process. Through
the SRM process, the SRM team will then evaluate and analyze the potential organizational hazard and
assign the identified hazard for mitigation and resolution, as appropriate. The SRM team will also
conduct periodic self -evaluation and mitigation of any identified deficiencies in the SRM process itself.
MONITORING OPERATIONS - 673.27(8)(2)
The CSO is required to monitor investigation reports of safety events and SRM resolution reports to
monitor the department's operations to identify any safety risk mitigations that may be ineffective,
inappropriate, or not implemented as intended. If it is determined that the safety risk mitigation did not
bring the risk to an acceptable level or otherwise failed to meet safety objectives, then the supervisor
resubmits the safety risk/hazard to the SRM process. The CSO will work with the supervisor and subject
matter experts to reanalyze the hazard and consequences and identify additional mitigation or
alternative approaches to implementing the mitigation.
II. Safety Event investigation - 673.27(B)(3)
Citibus currently conducts investigations of safety events. From an SA perspective, the objective of the
investigation is to identify causal factors of the event and to identify actionable strategies that Citibus
can employ to address any identifiable organizational, technical or environmental hazard at the root
cause of the safety event.
Citibus uses the Accident Review Board following each accident to assess if events were preventable or
non -preventable. The Accident Review Board is comprised of The Safety and Training Manager (serves
as the Chairperson), three (3) operators - one each from Fixed -Route, CitiAccess and Texas Tech, one (1)
A maintenance representative and one (1) street supervisor.
Safety Event Investigations that seek to identify and document the root cause of an accident or other
safety event are a critical component of the SA process because they are a primary resource for the
collection, measurement, analysis and assessment of information.
Citibus gathers a variety of information to help in identifying and documenting root causes of accidents
and incidents, including but not limited to Accident/Incident Review and Follow Up procedures
(Appendix A) and rulings from the Accident Review Board Meetings. Among other sources, information
for the reviews come from the accident response and reporting procedures described in the Citibus
Operator Handbook (Appendix A), including:
1. Obtain from the Operator the following information:
a. The location of the incident and what direction they were traveling (inbound or
outbound); if in station, indicate the situation.
b. The bus number and the route that they are on.
c. If there are injuries, describe how serious they appear (don't be too graphic, just
generalize).
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d. Provide information about any other vehicles or pedestrians involved and their
descriptions.
2. Remind the operator of the safety procedures:
a. Turn on 4-way flashers. Place traffic warning devices (orange triangles).
b. Recheck anyone with injuries, do not move the seriously injured.
c. Render comfort and aid to anyone injured, as may be appropriate.
d. Evacuate the bus, if necessary.
e. Keep the two-way radio on and monitored.
f. Hand out courtesy cards to the passengers and to any witnesses.
g. Move the vehicle to the side of the road unless it is inoperable.
3. Notify the following:
a. Call the Police. Call Emergency Medical Personnel (EMP) 911
b. Notify/call the immediate supervisor on duty at the time.
4. The supervisor will:
a. Determine whether the CSO, General Manager or Assistant General Manager needs to
be contacted but will give them a report when the supervisor finishes the initial
assessment.
b. Let the Operator know that Police and supervision have been contacted and help and is
on the way.
c. Assign a Standby Operator to pre -trip a bus in case a standby must drive the next round
for the operator on that route. When needed, the Standby Operator may take a bus out
to continue a route.
d. Let the Operator know that a Standby Operator and bus have been assigned to continue
the route or that support personnel are bringing another bus out to them.
e. Refer the operator for required drug and alcohol testing in compliance with 49 CFR §
655.44 Post -accident testing, if the safety event meets the definition of accident in 49
CFR § 655.4
f. Return to the station.
g. Record all accident information on the Daily Dispatch log, any missed trips, downtime,
or bus change outs.
5. Dispatcher on duty will give the Operator an incident report to complete before the Operator
leaves that day. Dispatcher will put the Operator's report in the CSO's box.
6. The CSO, working with content specialists, evaluates the incident report and other available
information to determine the root cause of the accident/event. Follow up with driver or other
cognizant parties may be necessary to elicit additional information.
7. The CSO identifies any hazards noted in the incident report and refers those hazards to the SRM
process.
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itibus
Agency Safety Plan
MONITORING INTERNAL SAFETY REPORTING PROGRAMS - 673.27(B)(4)
As a primary part of the internal safety reporting program, our agency monitors information reported
through the ESRP. When a report originating through the complaint process documents a safety hazard,
the supervisor submits the hazards identified through the internal reporting process, including previous
mitigation in place at the time of the safety event. The supervisor submits the hazard report to the SRM
process to be analyzed, evaluated, and if appropriate, assigned for mitigation/resolution.
OTHER SAFETY ASSURANCE INITIATIVES
Because leading indicators can be more useful for safety performance monitoring and measurement
than lagging indicators, Citibus is undertaking efforts to implement processes to identify and monitor
more leading indicators or conditions that have the potential to become or contribute to negative safety
outcomes. This may include trend analysis of environmental conditions through monitoring National
Weather Service data; monitoring trends toward or away from meeting the identified SPTs; or other
indicators as appropriate.
C. Safety Promotion - 673.29
Management support is essential to developing and implementing SMS. SP includes al I aspects of how,
why, when and to whom management communicates safety related topics. SP also includes when and
how training is provided. The following sections outline both the safety competencies and training that
Citibus will implement and how safety related information will be communicated.
I. Safety Competencies and Training - 673.29(a)
Citibus provides comprehensive training to all employees regarding each employee's job duties and
general responsibilities. This training includes safety responsibilities related to the employee's position.
In addition, regular driver safety meetings are held to ensure that safety related information is relayed
to the key members of our agency's safety processes.
As part of SMS implementation, Citibus will be conducting the following activities:
• Conduct a thorough review of all current general staff categories (administrative, driver,
supervisor, mechanic, maintenance, etc.) and the respective staff safety related responsibilities.
• Assess the training requirements spelled out in 49 CFR Part 672 and the various courses
required for different positions. (Citibus is not subject to the requirements under 49 CFR Part
672 but will review the training requirements to understand what training is being required of
other larger agencies in the event these trainings might be useful).
• Assess the training material available on the FTA PTASP Technical Assistance Center website.
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Citibus
Agency Safety Plan
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citi[�
• Review other training material available from industry sources such as the Community
Transportation Association of America and the American Public Transportation Association
websites.
• Develop a set of competencies and trainings required to meet the safety related activities for
each general staff category.
• Develop expectations for ongoing safety training and safety meeting attendance.
• Develop a training matrix to track progress on individuals and groups within the organization.
• Adjust job notices associated with general staff categories to ensure that new personnel
understand the safety related competencies and training needs and the safety related
responsibilities of the job.
• Include refresher training in all trainings and apply it to agency personnel and contractors.
11. Safety Communication — 673.29(b)
Citibus regularly communicates safety and safety performance information throughout our agency's
organization that, at a minimum, conveys information on hazards and safety risks relevant to
employees' roles and responsibilities and informs employees of safety actions taken in response to
reports submitted through the ESRP (noted in Section 3.A.I) or other means.
Citibus reports any safety related information to the Public Transit Advisory Board at their regular
meetings and will begin including safety performance information. In addition, Citibus holds regularly
scheduled meetings with drivers to ensure that any safety related information is passed along that
would affect the execution of the drivers' duties. Citibus also posts safety related and other pertinent
information in a common room for all employees.
Citibus will begin systematically collecting, cataloging, and, where appropriate, analyzing and reporting
safety and performance information to all staff. To determine what information should be reported,
how the information should be reported and to whom, Citibus will answer the following questions:
• What information does this individual need to do their job?
• How can we ensure the individual understands what is communicated?
• How can we ensure the individual understands what action must be taken as a result of the
information?
• How can we ensure the information is accurate and kept up-to-date?
• Are there any privacy or security concerns to consider when sharing information? If so, what
should we do to address these concerns?
In addition, Citibus will review our current communications strategies and determine whether others
are needed. As part of this effort, Citibus has conducted, and will continue to conduct, a Safety Culture
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Survey to understand how safety is perceived in the workplace and what areas Citibus should be
addressing to fully implement a safety culture at our agency.
5. APPENDIX A
TABLE 8: PTASP SUPPORTING DOCUMENTS
File Name
Revision
Date
Document Name
Document
Owner
#3 Citibus Org. Overview 8.20.19.pdf
8/20/2019
Citibus Organizational
Citibus
Overview
#5. Citibus Org Chart 1.16.2019
1/16/2019
Citibus Organizational
Citibus
.pdf
Overview
#10-11. Safety and Security Plan
(Nov11)
12/2011
Safety and Security Plan
Citibus
.docx
#14a. TxDOT continuity Iocation.docx
3/8/2011
Continuity of OperationsCitibus
Plan Review Memo
#14b. Operations Risk
COOP Operational Risks
Citibus
Worksheet.docx
#14c. COOP Emergency Response
9/24/2010
COOP Survey
BDR
Survey.docx
#14d. COOP Annex updated.docx
Annex 5 of COOP Plan
City of Lubbock
#14e. Citibus Evacuation
Citibus Evacuation Locations
CitibusLocations.docx
#15. CITIBUS TAM - May 2018
12/2011
Transit Asset Management
Citibus/City of
revised.docx
plan
Lubbock
#17. Program of Projects 2019-2022 -
6/28/2019
Program of Projects
Citibus
6.28.19.xlsx
#18.25 Year Plan - Constrained and
3/18/2019
Citibus Financially
Citibus
Non -Constrained - 3.18.19.xlsx
Constrained Plan
#23. 2016 Triennial Review
7/12/2016
FY 2016 Triennial Review of
City of
Citibus.pdf
the City of Lubbock
Lubbock/FTA
#28432 Accident -Incidents
2017-2019
Accidents/Incidents Log
Citibus
(2018).xlsx
(2017-2019)
#35. Safety Policy (from Employee
City Transit
Handbook).pdf
2015
Employee Handbook
Management
Company, Inc.
#37a. Accident -Incident
Accidents, Incidents and
Citibus
Procedures.pdf
Injuries
#37b. Accident -Incident Review
Accident/Incident Review &
Citibus
Follow.pdf
Follow -Up
C<
ifibus
�gency Safety Plan
Gat -Eft =210
Name
Revision
Date
Document Name
DocumentFile
Owner
#39. Citibus Operator Training
1/2019
Operator Training Manual
Citibus
Manual (Jan 2019-Final).pdf
1/2019
Operator Training Program -
Citibus
#39. Citibus Operator Training
Program (Online Courses).pdf
Online Courses
#39. Fixed Route Operator Folder
11/14/2016
Route Operator Instructions
Citibus
(Center Pocket).pdf
#39. Fixed Route Operator Folder
Fixed Route Training
Citibus
(Left Pocket).pdf
Reference Sheet
#39. Fixed Route Operator Folder
Driver Farebox Sign -On
Citibus
(Right Pocket).pdf
Procedure
Citibus
#39. Fixed Route Operator Folder
Full Time Fixed Route Folder
Table of Contents.pdf
- Table of Contents
#39. Logisticare Services Manual.pdf
7/26/2016
Non -Emergency Medical
LogistiCare
Transportation Program
#39. Part -Time Operator - TTU Folder
Part -Time Operator Folder
Citibus
(Center Folder).pdf
(Center Folder)
#39. Part -Time Operator - TTU Folder
Part -Tune Operator folder
Citibus
(Left Pocket).pdf
(Left Folder)
#39. Part -Time Operator - TTU Folder
10/23/2018
DIPS Pre -Trip Training
Citibus
(Right Pocket).pdf
CTAA/University
#39. Passenger Assistance Safety and
k
Passenger Assistance Safety
Sensitivity (PASS) Training 6.O.pdf
2016
and Sensitivity - Driver
of Wisconsin -
6/2014
Manual
Texas Commercial Motor
Milwaukee
#39. Texas Commercial Motor Vehicle
Texas
Department of
Drivers Handbook.pdf
Vehicle Drivers Handbook
Public Safety
1/2015
#43. Emp Handbook - January
Employee Handbook 2015
City Transit
Management
2015.docx
Company, Inc.
Citibus / City
#43.Operator Handbook - January
1/2015
Operator's Handbook
Transit
2015.docx
Management
Company, Inc.
#44-45. Accident Review and
4/2013
Accident Review and
Citibus
Determination.docx
Determination
#46-48 Maintenance Facility Plan.pdf
Y
Facility Maintenance Plan
Citibus
cc
File Name
Revision
Da
Document Name
Document
Owner
#50 & # 54. Hazard Communication
Hazard Communication
City Transit
Program 2015.pdf
2015
Program
Management
Company, Inc.
Occupational Safety &
#50 OSHCON 2015.doc
11/6/2015
Health Consultation
OSHCON/Citibus
Program (OSHCON)
Consultation
#51. Procurement Policy (1).pdf
Procurement Process
Cit of Lubbock
#52. Citibus D&A Policy.pdf
1/24/2019
Drug and Alcohol Policy
Citibus
#54 Hazardous Materials.docx
2009
Hazardous Materials
Citibus
#61 Personal Protective
2009
Personal Protective
Citibus
Equipment.docx
Equipment
6. Lubbock Public Transit Advisory
2/19/2019
Lubbock Public Transit
LPTAB
Board Ordinance.pdf
Advisory Board
City Transit
37c. Employee Injury Policy.pdf
2015
Employee Handbook
Management
Company, Inc.
Accounting Manager (1.2.2019).docx
1/2/2019
Job Description - Accounting
Citibus
Manager
AGM -CFO (1.2.2019).docx
1/2/2019
Job Description -Assistant
Citibus
General Manager/CFO
Bus Operator 2019.docx
1/2/2019
lob Description - BusCitibus
Operator
CitiAccess Scheduler 2019.docx
1/2/2019
Job Description - Access
Citibus
Scheduler
Job Description -
Controller JD 10.10.19.docx
9/30/2019
Controller/DBE Liaison
Citibus
Officer
Director of Finance (1.2.2019).docx
1/2/2019
Job Description - Director of
Citibus
Finance/DBE Liaison Officer
Dispatch and Operator 2019.docx
2/2/2019
Job Description -
Citibus
Dispatcher/Operator
Dispatch -Fixed Route 2019.docx
1/2/2019
Job Description - Dispatcher
Citibus
(Fixed Route)
Dispatch -Operator CitiAccess
1/2/2019
Job Description - Dispatcher
Citibus
2019.docx
(CitiAccess)
Executive Admin Assistant 2019.docx
1/2/2019
Job Description - Executive
Citibus
Administrative Assistant
HR Assistant JD 7.16.2019.docx
7/17/2019
Job Description - HR
Citibus
Assistant
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Citibus
,';.gency Safety Plan
CRVEP-
File Name
-
Document Name
Document
Date
Ownef
Human Resources Director - EEO
Job Description - Director of
Officer (1.2.2019).docx
1/2/2019
Human Resources/EEO
Citibus
Officer
Lead CitiAccess Supervisor
1/2/2019
Job Description - Lead
Citibus
(1.2.2019).docx
Paratransit Supervisor
Lead Transportation Supervisor
1/2/2019
Job Description - Lead
Citibus
(1.2.2019).docx
Transportation Supervisor
Paratransit Operator (CitiAccess)
1/2/2019
Job Description - Paratransit
Citibus
2019.docx
Operator (CitiAccess)
Paratransit Supervisor (CitiAccess)
1/2/2019
Job Description - Paratransit
Citibus
1.2.2019.docx
Supervisor
Job Description -
Receptionist 2019.docx
1/2/2019
Receptionist/Administrative
Citibus
Assistant
_
Seasonal Bus Operator 2019.docx
1/2/2019
Job Description - Seasonal
Citibus
Bus Operator
1/2/2019
Job Description - Senior
Citibus
Senior Bookkeeper 2019.docx
Bookkeeper
Transportation Coordinator2019.docx
1/2/2019
Job Description -
Transportation Coordinator
Citibus
Transportation Supervisor
1/2/2019
Job Description -
Citibus
(1.2.2019).docx
Transportation Supervisor
A. Glossary of Terms
Accident: means an event that involves any of the following: a loss of life; a report of a serious injury to
a person; a collision of transit vehicles; an evacuation for life safety reasons; at any location, at any time,
whatever the cause.
Accountable Executive (typically the highest executive in the agency): means a single, identifiable
person who has ultimate responsibility for carrying out the SMS of a public transportation agency, and
control or direction over the human and capital resources needed to develop and maintain both the
agency's PTASP, in accordance with 49 U.S.C. 5329(d), and the agency's TAM Plan in accordance with 49
U.S.C. 5326.
Agency Leadership and Executive Management: means those members of agency leadership or
executive management (other than an Accountable Executive, CSO, or SMS Executive) who have
authorities or responsibilities for day-to-day implementation and operation of an agency's SMS.
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Chief Safety Officer (CSO): means an adequately trained individual who has responsibility for safety and
reports directly to a transit agency's chief executive officer, general manager, president, or equivalent
officer. A CSO may not serve in other operational or maintenance capacity, unless the CSO is employed
by a transit agency that is a small public transportation provider as defined in this part, or a public
transportation provider that does not operate a rail fixed guideway public transportation system.
Corrective Maintenance: Specific, unscheduled maintenance typically performed to identify, isolate, and
rectify a condition or fault so that the failed asset or asset component can be restored to a safe
operational condition within the tolerances or limits established for in-service operations.
Equivalent Authority: means an entity that carries out duties similar to that of a Board of Directors, for a
recipient or subrecipient of FTA funds under 49 U.S.C. Chapter 53, including sufficient authority to
review and approve a recipient or subrecipient's PTASP.
Event: means an accident, incident, or occurrence.
Federal Transit Administration (FTA): means the Federal Transit Administration, an operating
administration within the United States Department of Transportation.
Hazard: means any real or potential condition that can cause injury, illness, or death; damage to or loss
of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage
to the environment.
Incident: means an event that involves any of the following: a personal injury that is not a serious injury;
one or more injuries requiring medical transport; or damage to facilities, equipment, rolling stock, or
infrastructure that disrupts the operations of a transit agency.
Investigation: means the process of determining the causal and contributing factors of an accident,
incident, or hazard, for the purpose of preventing recurrence and mitigating risk.
Key staff: means a group of staff or committees to support the Accountable Executive, CSO, or SMS
Executive in developing, implementing, and operating the agency's SMS.
Major Mechanical Failures: means failures caused by vehicle malfunctions or subpar vehicle condition
which requires that the vehicle be pulled from service.
National Public Transportation Safety Plan (NSP): means the plan to improve the safety of all public
transportation systems that receive Federal financial assistance under 49 U.S.C. Chapter 53.
Occurrence: means an event without any personal injury in which any damage to facilities, equipment,
rolling stock, or infrastructure does not disrupt the operations of a transit agency.
Operator of a Public Transportation System: means a provider of public transportation as defined
under 49 U.S.C. 5302(14).
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Passenger: means a person, other than an operator, who is on board, boarding, or alighting from a
vehicle on a public transportation system for the purpose of travel.
Performance Measure: means an expression based on a quantifiable indicator of performance or
condition that is used to establish targets and to assess progress toward meeting the established
targets.
Performance Target: means a quantifiable level of performance or condition, expressed as a value for
the measure, to be achieved within a time period required by the FTA.
Preventative Maintenance: means regular, scheduled, and/or recurring maintenance of assets
(equipment and facilities) as required by manufacturer or vendor requirements, typically for the
purpose of maintaining assets in satisfactory operating condition. Preventative maintenance is
conducted by providing for systematic inspection, detection, and correction of anticipated failures either
before they occur or before they develop into major defects. Preventative maintenance is maintenance,
including tests, measurements, adjustments, and parts replacement, performed specifically to prevent
faults from occurring. The primary goal of preventative maintenance is to avoid or mitigate the
consequences of failure of equipment.
Public Transportation Agency Safety Plan (PTASP): means the documented comprehensive agency
safety plan for a transit agency that is required by 49 U.S.C. 5329 and this part.
Risk: means the composite of predicted severity and likelihood of the potential effect of a hazard.
Risk Mitigation: means a method or methods to eliminate or reduce the effects of hazards.
Road Calls: means specific, unscheduled maintenance requiring either the emergency repair or service
of a piece of equipment in the field or the towing of the unit to the garage or shop.
Safety Assurance (SA): means the process within a transit agency's SMS that functions to ensure the
implementation and effectiveness of safety risk mitigation and ensures that the transit agency meets or
exceeds its safety objectives through the collection, analysis, and assessment of information.
Safety Management Policy (SMP): means a transit agency's documented commitment to safety, which
defines the transit agency's safety objectives and the accountabilities and responsibilities of the
agency's employees regarding safety.
Safety Management System (SMS): means the formal, top -down, data -driven, organization -wide
approach to managing safety risk and assuring the effectiveness of a transit agency's safety risk
mitigation. SMS includes systematic procedures, practices, and policies for managing risks and hazards.
Safety Management System (SMS) Executive: means a CSO or an equivalent.
Safety Objective: means a general goal or desired outcome related to safety.
Safety Performance: means an organization's safety effectiveness and efficiency, as defined by safety
performance indicators and targets, measured against the organization's safety objectives.
Safety Performance Indicator: means a data -driven, quantifiable parameter used for monitoring and
assessing safety performance.
Safety Performance Measure: means an expression based on a quantifiable indicator of performance or
condition that is used to establish targets and to assess progress toward meeting the established
targets.
Safety Performance Monitoring: means activities aimed at the quantification of an organization's safety
effectiveness and efficiency during service delivery operations, through a combination of safety
performance indicators and safety performance targets.
Safety Performance Target (SPT): means a quantifiable level of performance or condition, expressed as
a value for a given performance measure, achieved over a specified timeframe related to safety
management activities.
Safety Promotion (SP): means a combination of training and communication of safety information to
support SMS as applied to the transit agency's public transportation system.
Safety Risk: means the assessed probability and severity of the potential consequence(s) of a hazard,
using as reference the worst foreseeable, but credible, outcome.
Safety Risk Assessment: means the formal activity whereby a transit agency determines SRM priorities
by establishing the significance or value of its safety risks.
Safety Risk Management (SRM): means a process within a transit agency's Safety Plan for identifying
hazards, assessing the hazards, and mitigating safety risk.
Safety Risk Mitigation: means the activities whereby a public transportation agency controls the
probability or severity of the potential consequences of hazards.
Safety Risk Probability: means the likelihood that a consequence might occur, taking as reference the
worst foreseeable, but credible, condition.
Safety Risk Severity: means the anticipated effects of a consequence, should the consequence
materialize, taking as reference the worst foreseeable, but credible, condition.
Serious Injury: means any injury which:
• Requires hospitalization for more than 48 hours, commencing within seven days from the date
that the injury was received;
• Results in a fracture of any bone (except simple fractures of fingers, toes, or nose);
• Causes severe hemorrhages, nerve, muscle, or tendon damage;
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• Involves any internal organ; or
• Involves second- or third-degree burns, or any burns affecting more than 5 percent of the body
surface.
Small Public Transportation Provider: means a recipient or subrecipient of Federal financial assistance
under 49 U.S.C. 5307 that has one hundred (100) or fewer vehicles in peak revenue service and does not
operate a rail fixed guideway public transportation system.
State: means a State of the United States, the District of Columbia, or the Territories of Puerto Rico, the
Northern Mariana Islands, Guam, American Samoa, and the Virgin Islands.
State of Good Repair: means the condition in which a capital asset is able to operate at a full level of
performance.
State Safety Oversight Agency: means an agency established by a State that meets the requirements
and performs the functions specified by 49 U.S.C. 5329(e) and the regulations set forth in 49 CFR part
674.
Transit Agency: means an operator of a public transportation system.
Transit Asset Management (TAM) Plan: means the strategic and systematic practice of procuring,
operating, inspecting, maintaining, rehabilitating, and replacing transit capital assets to manage their
performance, risks, and costs over their life cycles, for the purpose of providing safe, cost-effective, and
reliable public transportation, as required by 49 U.S.C. 5326 and 49 CFR part 625.
Vehicle Revenue Miles (VRM): means the miles that vehicles are scheduled to or actually travel while in
revenue service. Vehicle revenue miles include layover/recovery time and exclude deadhead; operator
training; vehicle maintenance testing; and school bus and charter services.
B. Additional Acronyms Used
ASP: Agency Safety Plan
Citibus: Citibus, City of Lubbock, Texas
EMP: Emergency Medical Personnel
ESRP: Employee Safety Reporting Program
FAST Act: Fixing America's Surface Transportation Act
MAP-21: Moving Ahead for Progress in the 215t Century Act
MOU: Memorandum of Understanding
MPO: Metropolitan Planning Organization
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NTD: National Transit Database
SOP: Standard Operating Procedure
TAB: Public Transit Advisory Board
TxDOT: Texas Department of Transportation
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b. APPENDIX B
A. City Council and Transit Advisory Board Minutes or Resolutions
Place here
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