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HomeMy WebLinkAboutResolution - 2007-R0557 - Contract - Digital Library Reserve Inc.- Digital Book Technology And Services - 12/06/2007Resolution No. 2007-RO557 December 6, 2007 Item No. 5.1 RESOLUTION BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the City Council of the City of Lubbock hereby authorizes and directs the Mayor of the City of Lubbock to execute a Contract by and between the City of Lubbock and Digital Library Reserve, Inc., of Cleveland, Ohio, for digital book technology and services at City of Lubbock libraries, which Contract and any associated documents, are attached hereto and made a part of this Resolution for all intents and purposes. Passed by the City Council this 6th day of ATTEST: Rebecca Garza, City Secret APPROVED AS TO CONTENT: Ja Clausen, Library Director APPROVED AS TO FORM: D'on Vandiver, Attorney o� nse DDres DigitalLibraryReserveMonRes October 1, 2007 December , 2007. I, �� j DYWAI WTA I o • R, MAYOR Digital Library Reserve Resolution No. 2007—RO557 Content Service Plan Application Services Agreement 1. INTRODUCTION ON This Agreement is made and entered into this n day of December 2007 by and between Digital Library Reserve, Inc., (hereinafter referred to as "DLR"), a Delaware corporation, Valley Tech Center, 8555 Sweet Valley Drive, Suite N, Cleveland, OH 44125 USA and the following company, person, or entity (hereinafter referred to as "Library"): Library Name: Lubbock Public Libra Library's Primary Contact: Beth Carlberg Address: 1306 91h Street City: Lubbock State: TX Zip: 79401 Country: USA Phone: (806)775-2822 Fax: (806) 775-2827 Email Address: bcarlberg@mylubbock.us Attached and incorporated in this Agreement are the following Schedules: Schedule "A-1" — Digital Library Reserve Application Services and Fee Schedule Schedule "A-2" — Digital Library Reserve Content Service Plan Fee Schedule Schedule "B" — Digital Library Reserve and Library Website Guidelines WHEREAS, DLR is a provider of OverDrive, Inc. digital book technology and services including those related to the management and copyright protection of content in eBook, audio book, and multimedia in digital formats; and, WHEREAS Library is seeking to utilize as part of its operation certain outsourced software and website services for the aggregation, management, copyright protection and distribution of Digital Products and related services; and, WHEREAS Library seeks to license the use of and deploy software products, technology and services including those licensed to DLR by OverDrive, Inc., Microsoft® Corporation, Adobe® Systems Inc. or other vendors of Digital Rights Management (DRM) technologies. THEREFORE, the parties agree as follows: 2. DEFINITIONS As used in this Agreement, the following definitions shall apply: 2.1 "Agreement" shall mean this Agreement between DLR and Library and all Schedules and attachments. 2.2 "Application Services" or "Application(s)" shall mean the DLR®, OverDrive , Microsoft® Corporation, Adobe® Systems Incorporated, Adobe Benelux, B.V. and any other third party products or services identified in Schedule A attached to the Agreement. 2.3 "Application Services Fees" shall be the amounts payable by Library to DLR in accordance with the terms of this Agreement. A schedule of the current Application Services Fees is attached to this Agreement as Schedule A-1 and A-2. 2.4 "Content" or "Digital Products" shall consist of digital files and titles available for loan to Patrons at the Library Website distributed using the Application Services. 2.5 "Content Reserve" shall mean the Digital Product and Content distribution service operated by DLR which enables Library to browse, select and purchase rights to Digital Products for re -distribution and lending to Library Patrons. DLR Content Service Plan Agreement 2.6 "Digital Library Reserve" shall mean the DLR and integrated services utilizing OverDrive, Microsoft, Adobe or other third party software applications and services that relate to the Library Website operated by the Library for managing the Digital Products. 2.7 "Digital Library Reserve Guidelines" shall mean the terms and conditions of utilizing the Digital Rights Management Application Services. 2.8 "DLR" shall mean: Digital Library Reserve®, Inc., a Delaware Corporation. 2.9 "Effective Date" shall mean the go -live date of the Library Website. 2.10 "Library" shall mean the organization or entity identified in the Introduction to this Agreement. 2.11 "Library Website" shall mean the Internet -based Digital Product application operated by the Library that provides Patrons access to Digital Products operated in association with the Digital Library Reserve and as a component of the Library website address (URL) designated by Library in the Introduction to this Agreement. 2.12 "Patron(s)" shall mean those persons that Library authorizes to access, use, and connect to the Library Website via the Internet, and download products from or otherwise utilize the Application Services and/or access Digital Products from the Library using the Application Services. 2.13 "Primary Support" shall mean services provided by Library to its Patrons for its day-to-day support, technical aid, help and other assistance for Patron's use of the Library Website, Applications or for any issues arising from the use of its Library Website. 2.14 "Secondary Support" shall mean technical support services to be provided by DLR to Library including reasonable efforts to assist Library in providing Primary Support, reasonable efforts to correct, fix, or circumvent errors, and in the discretion of DLR, provide updates, enhancements, and new versions of the Application Services. 3. DIGITAL LIBRARY RESERVE APPLICATION SERVICES 3.1 DLR shall provide the Digital Library Reserve application services to the Library under the terms and conditions of this Agreement and the associated license agreements from its DRM or Digital Product and Content suppliers. This right is non -transferable and applies solely to the server -based operation, management and use of the Digital Library Reserve applications in unaltered, object code form. Nothing under the terms and conditions of this Agreement, including any of the Attachments and Schedules, grant any right to Library to the use of, or access to, any Application Services source code. This grant does not include any right to reproduce the Application Services, to distribute copies or versions of any modules of the Application Services to any third parties including its Patrons, or to make and/or sell variations or derivative works of the Application Services. Library shall be permitted to customize portions of the Application Services specifically the patron -facing User Interface on its website or otherwise to custom integrate the Application Services into its operational offerings. Sole ownership of copyrights and other intellectual and proprietary rights to the Application Services shall remain solely with DLR or its suppliers. 3.2 Library assumes responsibility for providing a suitable network and Internet system for integration of Application Services into Library's website or other systems. All parties acknowledge that any expenditures or commitments are made at the risk of the party making such expenditures or commitments. Library agrees that it shall be responsible for its own expenses and costs under this Agreement and that DLR shall have no obligation to reimburse Library for any expenses or costs incurred by Library in the preparation, systems integration, use of the Application Services, or for any performance of Library's duties hereunder. Specifically, DLR integrates with Library's patron authentication system using SIP2 or similar protocol. Library shall, at its own expense, purchase a SIP2 license, or use an existing such license if available. 3.3 DLR will create and implement a customizable Library Website for the Library's use of the Application Services as detailed in Schedule A that will include search function (by title category, author, keyword), multiple categories with multiple listing option, auditing and reporting functions and access to a protected web portal to manage the Library's catalog of Digital Product and Content files. DLR will incorporate the Library's name, logos and trademarks in DLR Content Service Plan Agreement 2 accordance with design guidelines and suggestions as provided by Library. Library will have the ability to manage and promote Digital Products from a password protected Digital Library Reserve administrative web portal. 3.4 DLR is responsible for integrating the Library's look and feel (Library name, logos, colors, and website links) into the Library Website and implementation of functionality. DLR will implement an inventory data feed from Content Reserve to the Digital Library Reserve inventory management system to permit Library to browse, select and purchase rights to Digital Products in supported formats and as permitted by DLR's publishers and suppliers. DLR will create the appropriate download links from the Library's Website for the secure delivery of Content to authorized Library Patrons. 4. FEES AND PAYMENT 4.1 Schedule A-1 and A-2 shall serve as a written purchase orders for the Application Services Library seeks to have DLR configure and operate under this Agreement. Library shall make payment of applicable fees and or deposits based on the terms and conditions of Schedule A-1 and A-2. Library shall make payments to DLR in U.S. funds within 30 days of presentation of invoice. 4.2 Under the terms of this Agreement Library shall receive a one-time Opening Collection Credit of Seven Thousand Five Hundred Dollars ($7,500.00) (at suggested list price) toward the selection of digital materials. Anytime during the term of this Agreement Library may select additional titles and material subject to standard terms and pricing. Library shall make payments to DLR for Content purchases within 30 days of presentation of invoice. 4.3 The payment obligations stated in this Section 4 are exclusive of any federal, state, municipal or other governmental taxes, sales taxes, duties, excise taxes or tariffs now or hereafter imposed on the production, storage, sale, transportation, import, export, licensing or use of the Application Services or for operation or sales activity of the Library Website. Such charges, shall be paid by Library or, in lieu of payment of any tax, Library shall provide an exemption certificate acceptable to DLR and the applicable authority. 5. COPYRIGHT PROTECTION, PATRON AUTHENTICATION AND DATA SECURITY During the Agreement Term and any renewal periods, Library will reasonably cooperate with DLR to achieve DLR's and its Publishers' and suppliers' objectives of protecting certain intellectual property interests relating to DLR supplied Digital Products and Content. The Library shall establish policies and procedures to abide by the Digital Library Reserve Guidelines as described in the attached Schedule `B". Library shall provide DLR access to a test Patron account for purposes of validating the system's performance relating to the Application Services. Library will reasonably cooperate with DLR to correct or adjust systems as may be required to compensate for any errors or omissions disclosed by such test. Any such test will be conducted by DLR at its own expense and during regular business hours and in such a manner as not to interfere with Library's normal activities. Nothing in this Section shall entitle DLR to any Patron data or information relating to the identity of Patrons accessing any components of the Application Services. 6. RESPONSIBILITIES OF LIBRARY 6.1 Library will assign personnel with appropriate skills and expertise in computer, data processing, and related services to enable operation of the Application Services and the Library Website and to provide Primary Support. Library will use reasonable efforts to operate its Digital Library Reserve and Library Website in compliance with the terms of this Agreement and all Schedules. Upon launch of the service, Library shall include a direct hyperlink and/or logo to the DLR service from Library's home page. Such link or logo shall be no featured no less prominently than other electronic resources including but not limited to NetLibrary, Recorded Books, MyLibraryDV. 6.2 With the exception of the Application Services configured and hosted by DLR, Library is solely responsible for all aspects of catalog integration, operation, training, support and/or maintenance necessary for the operation of the Library Website. Library shall keep its Digital Library Reserve Account information current and alert DLR of any changes in its operation of its Library Website including but not limited to changes of personnel. Library will use reasonable efforts to ensure that information or data relevant to the operation of the Library Website will be treated as required by applicable law and reasonable and customary commercial practices. 6.3 Library agrees to perform Primary Support for Patrons using its Library Website. Library will perform requested installation, upgrade, and reasonable technical services for Primary Support of the Application Services pursuant to DLR Content Service Plan Agreement 3 installation and support procedures and policies as developed by DLR and as modified from time -to -time. DLR will provide Library with documentation regarding Primary Support and DLR support personnel will be available for Secondary Support by e-mail and phone. 6.4 Library will, upon request, promptly cooperate with DLR by completing forms, reports, or checklists as DLR may require its Library's to complete as part of an installation, upgrade or provision of the Primary Support of the Application Services. Library shall identify and promptly inform DLR of any design or programming errors or omissions in the Application Services, which it becomes aware of. 6.5 Library represents and agrees that it will not make any representations or create any warranties, expressed or implied, concerning the DLR Application Services products. Library will take reasonable steps to insure that its employees, agents, and others under its direction, abide by the terms and conditions of this provision and this Agreement. 6.6 Library shall at its own expense comply with all applicable laws, ordinances, rules and regulations, and Library shall obtain any and all permits, licenses, authorization, and/or certificates that may be required in any jurisdiction or any regulatory or administrative agency in connection with the use and/or operations of the Application Services. Regardless of any disclosure made by Library to DLR of an ultimate destination for users of the Application Services, Library agrees not to export either directly or indirectly any Application Services or system incorporating such Application Services without first obtaining a license to export or re-export from the United States Government, as may be required and to comply with the United States Government export regulations, as applicable. 7. DLR'S OBLIGATIONS DLR will create a Library Website that will be in compliance with the requirements listed in the attachments. As part of the Application Services DLR will either implement the required services directly or oversee the necessary procedures to assure compliance with the Digital Library Reserve guidelines. DLR will use reasonable efforts to make the Application Services perform substantially in accordance with the product description, as it may exist from time to time. However, Library acknowledges that inevitably some errors may exist in the Application Services, and the presence of such errors shall not be a breach of this provision. DLR's sole obligation with regard to such errors shall be to use commercially reasonable efforts to correct such errors and provide Secondary Support as stated in this Agreement. Such services will be provided by phone, modem or at DLR's offices. Such services will be provided at such times as are mutually agreed upon by the parties. 8. DLR'S OPTION TO MODIFY OR DISCONTINUE APPLICATION SERVICES 8.1 DLR has the right, at any time, to make such modifications to the Application Services as it sees fit to the operation, performance, or functionality of the Application Services or as required by DLR's suppliers. 8.2 DLR has the right, at any time, to discontinue distribution of any or all Application Services or versions of Application Services, to remove supported Application Services or versions of supported Application Services from DLR's supported Application Services list, or to discontinue support, maintenance, or the provision of new versions, updates, or corrections for any Application Services or for any version or for any hardware or Application Services platform or operating system. If such a discontinuance of distribution of the Application Services or of support, maintenance or the provision of new versions, updates, or corrections materially impairs the value of this Agreement to Library, Library shall have the option to terminate this Agreement and receive a pro -rata refund of any Application Service Fees paid; such option to terminate shall expire after sixty (60) days from the date notice of termination is given. 9. WARRANTY 9.1 DLR represents and warrants to Library that is has the necessary rights to enter into this Agreement and that it has the necessary ownership and intellectual property rights and licenses to the Application Services to grant the licenses herein. DLR warrants that the Application Services will operate as intended if properly used by Library and Patron. If any errors are discovered, Library shall promptly notify DLR in writing as to the description of the problem, whereupon DLR shall use reasonable efforts to correct such problems within a reasonable time thereafter. Corrections will be provided to Library with instructions for implementation. The remedies set forth in this Agreement shall be Library's sole remedies for breach of this Agreement. DLR Content Service Plan Agreement 4 9.2 THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE RIGHTS AND REMEDIES GRANTED TO LIBRARY AND ITS PATRONS UNDER THIS PARAGRAPH CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY OF LIBRARY AND LIBRARY'S PATRONS AGAINST DLR FOR BREACH OF WARRANTY, EXPRESS OR IMPLIED, OR FOR ANY ERRORS OR DEFECTS IN THE APPLICATION SERVICES. IN NO EVENT SHALL DLR OR ITS SUPPLIERS BE LIABLE TO LIBRARY OR LIBRARY'S PATRONS FOR ANY DAMAGES ARISING FROM OR RELATED TO FAILURE OR INTERRUPTION OF THE APPLICATION SERVICES, OR FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFIT OR OPPORTUNITY, LOSS OF USE OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE LICENSE, TRANSFER OR USE OF THE APPLICATION SERVICES. IN NO EVENT SHALL DLR'S LIABILITY HEREUNDER EXCEED THE TOTAL AMOUNT RECEIVED BY DLR UNDER THIS AGREEMENT. 10. INDEMNIFICATION 10.1 DLR agrees to indemnify Library against liability and expense, including reasonable attorney fees, arising from any breach of DLR's warranty that it has the required rights to the Application Services and that the Application Services does not infringe any ownership or intellectual property right of a third party, provided that DLR: (1) is notified immediately after Library receives notice of such claim (ii) is solely in charge of the defense of and any settlement negotiations with respect to such claim; (iii) received Library's cooperation in the defense or settlement of such claim; (iv) has the right, upon either the occurrence of or the likelihood (in the opinion of DLR) of the occurrence of a finding of infringement, either to procure for Library the right to continue use of the Application Services, or to replace the relevant portions of the Application Services with other equivalent, non -infringing portions. If DLR is unable to accomplish either of the options set forth in (iv) above, at DLR's option DLR shall either remove the portion of the Application Services in issue and refund to Library the value of such portion, or remove the entire Application Services and refund to Library the entire amount paid pro -rata under this Agreement as it relates to the incident that gave rise to the claim. 10.2 DLR shall have no obligation to Library to defend or satisfy any claims made against Library that arise from use, marketing, licensing, or disposition of the Application Software by Library other than as permitted by this Agreement. DLR shall not be responsible to indemnify Library for claims arising from the use or license of third party software including DRM where DLR is not afforded such corresponding indemnification from said third party vendor. In the event a claim arises from use of non -DLR technology, where the vendor of such product or technology does not indemnify DLR, then DLR is not liable to extend indemnification under this section to Library for any such claims. 11. TERM AND TERMINATION 11.1 This Agreement shall take effect on the Effective Date. Unless sooner terminated in accordance with the relevant provisions of this Agreement, the initial term of this Agreement shall be for one (1) year. The Agreement shall automatically renew for successive terms of twelve (12) months unless a party provides written notice of intention not to renew ninety (90) days prior to the expiration of the then current term. 11.2 In the event of a filing by or against either party of a petition for relief under the United States Bankruptcy Code or any similar petition under the insolvency laws of any jurisdiction, where such filing is not dismissed within thirty (30) days after the date of the filing, or should Library discontinue the operations relevant to this Agreement, then the other party may immediately terminate this Agreement upon written notice. 11.3 In addition to provisions authorizing termination hereunder, either party shall have the right to terminate this Agreement as a result of a material breach of the Agreement by the other party that is not cured within thirty (30) days after written notice of such breach. 11.4 Upon termination of this Agreement, and except as otherwise provided in this Agreement, the license granted to Library by this Agreement shall be terminated immediately; Library shall make no further use of all or any part of the Application Services or any confidential information received from DLR. 11.5 The provisions of this Agreement concerning confidential information and indemnification shall survive the termination of this Agreement, and termination shall not relieve either party of the obligation to pay any amount due to the other. DLR Content Service Plan Agreement 12. GENERAL PROVISIONS 12.1 Independent Contractor. DLR and Library are independent contractors under this Agreement and nothing in this Agreement authorizes either party to act as a legal representative or agent of the other for any purpose. It is expressly understood that this Agreement does not establish a franchise relationship, partnership, principal -agent relationship, or joint venture. Neither party shall have the power to bind the other with respect to any obligation to any third party. Each party is solely responsible for its employees, including terms of employment, wages, hours, required insurance, and daily direction and control. 12.2 Confidential Information. Both DLR and Library acknowledges that each will receive confidential information from the other relating to technical, Application Services and operational affairs of the other. Each party agrees that all confidential information of the other party shall be held in confidence and shall not be disclosed, not withstanding any laws and regulations permitting public access to documents and information that are considered public. 12.3 Announcements. DLR and Library may issue, at a mutually agreed upon time and in a mutually agreed upon form, a public announcement relating to this Agreement. DLR and Library will each give the other party the opportunity to review and approve, in advance of its issuance, any public announcement or publicity relating to this Agreement or any aspect of the parties' relationship hereunder. 12.4 No Exclusivity. This Agreement is not exclusive and does not impose any obligation on either party with respect to competing relationships or opportunities. 12.5 No Waiver. The failure of either party to exercise any right or the waiver by either party of any breach, shall not prevent a subsequent exercise of such right or be deemed a waiver of any subsequent breach of the same of any other term of the Agreement. 12.6 Notice. All notices, requests, demands or other communications required to be given pursuant to the Agreement shall be in writing and shall be deemed to have been given, if sent by U.S. mail, registered or certified mail, return receipt requested, postage prepaid, addressed to the parties at their place of business or to such other addresses as the parties direct in writing. Notice to DLR shall be addressed to DLR at the address provided in the Introduction, Attention: President or to such person or to such address as DLR may designate. Notice to Library shall be addressed to the address for Library in the Introduction to this Agreement, Attention to the individual signing on behalf of Library or to such person or to such address as Library may designate. 12.7 Force Majeure. Neither party shall be deemed in fault of this Agreement to the extent that performance of their obligations or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural disaster, accident, act of government, shortages of materials or supplies, or any other causes beyond the control of such party provided that such party gives the other written notice thereof promptly and, in any event, within fifteen (15) days of discovery thereof and uses its best efforts to cure the delay. In the event of such Force Majeure, the time of performance or cure shall be extended for a period equal to the duration of the Force Majeure but in no event shall exceed three (3) months. 12.8 Assignment. DLR may assign this Agreement. This Agreement may not be assigned by Library, nor any duty hereunder be delegated by Library without the prior written consent of DLR. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties to this Agreement and their respective heirs, legal representatives, successors and permitted assigns. 12.9 Limitations of Liability. In the event of failure of either party to fulfill any of its obligations hereunder, the initial remedy of the other party under this Agreement shall be to request performance of such obligation. If such performance is not rendered, the other party may terminate the Agreement pursuant to Paragraph 11.3 and, where appropriate, bring an action for any moneys due and payable hereunder for services rendered. However, either party shall be entitled to enforce its rights regarding patents, copyrights, trademarks, or trade names, by any appropriate action, including actions for damages and equitable relief. 12.10 Injunctive Relief. The parties to this Agreement recognize that a remedy at law for a breach of the provisions of this Agreement relating to confidential information, use of DLR's trademark, copyright, and other intellectual property DLR Content Service Plan Agreement rights, and/or Non -competition, will not be adequate for DLR's protection, and accordingly DLR shall have the right to obtain, in addition to any other relief and remedies available to it, injunctive relief to enforce the provisions of this Agreement. 12.11 Severability. In the event that a court of competent jurisdiction determines that any portion of the Agreement is unenforceable, void, invalid or inoperative, the remaining provisions of this Agreement shall not be affected and shall continue in effect as though such invalid provisions were deleted. 12.12 Entire Agreement. This Agreement constitutes the entire Agreement and understanding of the parties and supersedes all prior and contemporaneous Agreements, understandings, negotiations and proposals, oral or written. Section headings are provided for convenience purposes only and do not provide any modifications or substantive meaning to the terms and conditions of this Agreement. This Agreement may be amended or modified only by a subsequent Agreement in writing signed by each of the parties and may not be modified by course of conduct. 12.13 Binding. This Agreement shall be binding and inure to the benefit of the parties hereto and their respective successors. In the event DLR enters into an agreement to sell substantially all the assets of DLR, this agreement shall be binding upon the purchaser. IN WITNESS WHEREOF, the parties have executed this Agreement by their duly authorized representatives: Accepted and Agreed: Digital Library Reserve, Inc. ("DLR") 8555 Sweet Valle Drive, Suite N Cleveland, Ohio125 USA f--. By (signature): Name (Print): t16, t--, (A_rz-rj Title: CU—(� e' L Date: 1X_ I Approved as to Form: (signature): k�m Assistant Cityttorne Date: DLR Content Service Plan Agreement City of Lubbock on behalf of Lubbock Public Library ("Library") 1306 9`h Street Lubbock, Texas 79401 USA /D By (signa� `��✓� Name (Print): David A. Miller Title: Mayor Date: December 6, 2007 A EST: Bec I Garza, City Secretary City of Lubbock _ APPROVED AS 4�ONTENT By (signature): Name (Print): Tane Clausen Title: Library Director Date: Schedule "A-1" Digital Library Reserve Application Service and License Fee Schedule - (Content Service Plan) The following modules comprise Digital Library Reserve library services for library administration of a circulating digital content collection. All prices are in IJSD. Application Service Service Information One -Time Annual Application License and Setup and Confi-tiration Digital Library Reserve Server DLR is the digital content repository and database established for Fee Per Schedule Hostino Fee Per Schedule (DLR -S) each library. Included is support for delivery and fulfillment of A-2 A-2 Adobe® Reader (PDF), Mobipocket PDA titles, and digital audio books. Includes associated copyright protection services (DRM). Included with this fee are all third party software and technology licenses. Services are hosted at the secure DLR hosting center. Access to library -managed services is accomplished via secure admin web services. The library utilizes a PC, Internet connection and Web browser (Internet Explorer 5.5 or higher) to administer its digital collection. No additional hardware or software is required by library. DLR Opening Collection The Opening Collection is comprised of the initial set of digital titles Per Schedule (DLR -OC) selected by the library for lending to its patrons. A-2 DLR Patron Website This is the patron facing Website customized to include the library's Included (DLR -PW) look -and -feel and links to other library Internet sites. The Patron Website is a complete digital book center providing browsing, searching, promotional and checkout services for patrons to explore and download digital media to their own PC or mobile devices. DLR Content Reserve This module enables the library collection staff to administer approval Included Collection Access plans and development profiles to aid in building its digital content (DLR-CRCA) collection from Digital Library Reserve. Each account has access to eBooks and audio books from leading publishers. Digital Library Reserve offers a large collection of best-selling popular, academic, business and educational titles. DLR Patron Authentication Digital Library Reserve personnel will work with library automation Initial Integration personnel to integrate its existing patron authentication system. Will integration of (DLR -PAI) support present library card, student ID, or other authentication to one ILS insure access of titles is limited to library patrons. included DLR OPAC Record Digital Library Reserve will assist Library to coordinate access to MARC Records available for Integration MARC records for integration into the library catalog for patron purchase from OCLC (DLR -OPAL) searching and direct access to eBook and audio book titles. Included in the record will be a direct link for patrons to view the eBook and audio book title and status for lending. MARC records are available for purchase by Library from OCLC. DLR Open Content This module permits uploading digital content from other sources into Included Collection the collection. This permits direct management of supported files and (DLR-OPC) setting DRM to manage copyright protection and circulation of the title. This also enables the library to acquire eBooks and other documents directly from publishers and authors. DLR Windows Media Support for download or streaming of copyright protected digital Included* Increased Server audio and video using Microsoft® Windows Media Series 9 and up. bandwidth (DLR-WMS) * DLR reserves the right to limit bandwidth and impose additional hosting fee subject to charges. additional charges DLR Content Service Plan Agreement Schedule "A-2" Digital Library Reserve Content Service Plan Fee Schedule 1. Annual Application License and Hosting Fee: Library shall pay DLR an annual fee of $21,000.00. This includes all fees for all services including the DLR System License, configuration and customization of website services, third party software licenses, hosting and maintenance of the application services, training, plus an opening credit for digital content. After three (3) renewal periods, the Fee shall be reduced to $12,000 per year. Library shall make payments to DLR in U.S. funds within 30 days of presentation of invoice. 2. Opening Collection: The Opening Collection is comprised of the initial set of digital titles selected by Library for lending to its patrons. Under the terms of this Content Service Plan, Library shall receive a one time Opening Collection Credit of $7,500 (SRP) toward the selection of the digital titles. Anytime during the term of this Agreement Library may select additional titles and material subject to standard terms and pricing. Library shall make payments to DLR for Content purchases within 30 days of presentation of invoice. Term: The initial term of this Agreement shall be for one (1) year. The Agreement shall automatically renew for successive terms of twelve (12) months unless a party provides written notice of intention not to renew ninety (90) days prior to the expiration of the then current term. DLR Content Service Plan Agreement Schedule `B" Digital Library Reserve and Library Website Guidelines 1. Patron Support Resources Library will provide Primary Support for its Patrons via e-mail and/or by phone in direct support of all Patron inquiries, issues, and problems relating to the Library Website. Library will post on the Library Website DLR supplied Frequently Asked Questions (FAQs) and other support information and links to assist with providing Patrons with answers to frequently asked questions. Library will cooperate with DLR to implement practices as recommended by DLR to reduce the instances of Patron technical support issues. Copyright Protection, Patron Authentication and Data Security Library will take reasonable steps to prevent unwarranted intrusion into data managed or maintained by DLR or on behalf of Library and acquired in the course of Library's operation of Library's Application Services. This includes reasonable steps to protect its password and access to Library's administrative website for management of its Digital Library Reserve and Library Website. For Digital Products and Content which Library acquires rights from DLR's Content Reserve for re -distribution and lending to Patrons, Library agrees to deploy the following practices and methods to respect the Copyright Protection and Patron Authentication terms of DLR's Publishers and suppliers: A. Library will respect and deploy the DRM protection settings as designated by Publisher that may restrict copying, sharing and/or printing. B. Library acknowledges that Digital Product titles purchased will not entitle Library to access a copy of the title, but will enable its Library Website the right to provide immediate download access to the title for their Patrons as fulfilled through the Application Services after the DRM services have been applied. C. Library is not granted any license to use titles for any "online" use, except for the display of Digital product cover art, excerpts and metadata as designated by Publisher and available from Content Reserve. D. Library will be allowed to loan to their patrons or "check-out" Digital Products or Content via a download link from the Library Website. Library acknowledges that all circulating Digital Products will have a predetermined period for an automatic self -expiring use period or "time-out". E. A Digital Product in the Library's Website that is checked out by a Patron will not be available for another Patron to check out unless multiple copies of the title have been purchased, or until the expiration period of the first Patron's time period has expired. F. Library will take reasonable measures to ensure that only authorized Patrons of their Library have access to the Library Website for access to Digital Products or Content. G. Authorized Patrons will be defined as those Patrons of the library that have the required relation to the Library to receive a library card. It is agreed that the criteria for defining Authorized Patron shall include some restrictions from allowing users with no practical physical access to the Library's location. 3. Third Party Logo and Trademark Use Guidelines Library acknowledges that its Library Website will utilize and rely upon third party software and technologies provided by OverDrive, Inc., Microsoft Corporation, Adobe Systems, Inc., and other technology suppliers. DLR shall provide to Library the applicable guidelines for utilizing the registered trademarks, logos, and software products associated with Library's operation of the Library Website. Library agrees to abide by the terms and conditions of these third party suppliers. DLR will provide to Library all necessary links, art, logos and instructions to permit Library to comply with this provision. DLR Content Service Plan Agreement 10