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Resolution - 2007-R0317 - Approve FY 07-08 Budget - Lubbock Emergency Communications District - 07/12/2007
Resolution No. 2007-R02 July 12, 2007 Item No. 6.3 RESOLUTION WHEREAS, pursuant to Section 772.309, Texas Health & Safety Code, the Lubbock Emergency Communication District ("LECD") is required to present its annual budget to the governing body of the most populous municipality in the District having a population of more than 140,000 for approval; and WHEREAS, the Board of Managers of LECD has approved a budget for fiscal year 2007/2008 for the District; and WHEREAS, the Board of Managers of LECD desire to obtain the approval of the City Council of the City of Lubbock for said proposed budget; NOW THEREFORE: BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the City Council of the City of Lubbock, Texas, hereby approves the fiscal year 2007/2008 budget for the Lubbock Emergency Communications District proposed by the LECD Board of Managers, a copy of which budget is attached hereto and made a part of this Resolution for all intents and purposes. Passed by the City Council this 12th day of July , 2007. DAVID A. M LLER, MAYOR ATTEST: Reb ca Garza, City Secretary APPROVED AS TO CONTENT: Lee Ann Dumbauld, City Manager APPROVED AS TO Attorney gsiLECDbudget07-08.res August 13, 2007 Resolution No. 2007-RO317 Lubbock Emergency Communication District BUDGET Fiscal Year 2007-2008 "...to provide the hest possible, trouhle free 9-1-1 network for the citizens we serve... " LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET Table Of Contents FY 2007-2008 BUDGET AgencyOverview.......................................................................................1 Significant Activities FY 2007-2008...........................................................7 Budget Narrative District Operations.........................................................................11 Database.......................................................................................17 LECDQuarterly.............................................................................20 Information Systems......................................................................21 Public Education Program.............................................................23 PSAPSupport ...............................................................................25 FY 2007-2008 Revenue Forecast............................................................38 Charts 1 & 2 — Revenue Comparison ............................................ 39 Chart 3 — Revenue vs. Expenses..................................................40 Financial Charts Chart 4 - Budget Breakdown.........................................................41 Chart 5 - Budget Breakdown/PSAP Support .................................42 Chart 6 - Budget Breakdown/District Operations ...........................43 9-1-1 Calls Chart7 - PSAP..............................................................................44 Proposed Budget FY 2007-2008 LUBBOCK EMERGENCY COMMUNICATION DISTRICT PROPOSED 2007-2008 BUDGET TOTAL BUDGET TOTAL BUDGET ITEM 2006-2007 2007-2008 DESCRIPTION REVENUE Wireline $973,750 Wireless $1,119,000 Interest TOTAL PROJECTED REVENUE RESERVES Unallocated TOTAL ALLOCATED FUNDS OPERATING EXPENSE SALARY/EMPLOYEE EXPENSE _ $287,000 $2,379,750 $2 451, 573 $4,831,323 Salaries - Full Time $333,200 $358,500 Page 11,17,18,20,21,23,32 Salaries - Part Time $17,200 $20,000 Page 11,18,19 Retirement Expense $32,000 $32,800 Page 11 Insurance Benefit $54,000 $67,400 Page 11 Workers' Compensation $1,300 $1,700 Page 11 TEC - Unemployment $1,900 $2,150 Page 12 FICA -Benefit $27,700 $29,500 Page 12 Payroll Service $1,000 $1,200 Page 12 Pre -Employment Expense $3,000 $3,000 Page 1.2 Other Benefits $45,000 $32,000 Page 12 TOTAL SALARY/EMPLOYEE EXPENSE '$516,300 $548,250 SUPPLIES Office/Operating Supplies $2,500 $2,500 Page 12,21 Other Supplies $4,000 $4,500 Page 12 Educational Supplies $850 $850 Page 13,22 Postage $1,000 $1,150 Page 13,20 Mapping Supplies $600 $600 Page 13.19 Printing $1,500 $1,400 Page 13,20 TOTAL SUPPLIES $10,450 $11,000 MAINTENANCE Office Equipment Maintenance $1,700 $1,700 Page 12,21 Computer Equipment Maintenance $14,350 $7,800 Page 13,21,22 Facility Maintenance $1,500 $1,500 Page 13 Small Tools & Equipment $600 $1,500 Page 13,21 Rent/Lease Machinery $2,3001 $2,300 Page 13 TOTAL MAINTENANCE OTHER SERVICES/EXPENSES Rentli-ease Facilities $20,450 $43,200 $14,800 _ $43,900 Page 14 Public Affairs Representative $3,600 $3,600 Page 14 Legal Services $18,404 $18,400 Page 14 Accounting Services $5,000 $5,0001 Page 14 Public Education $34,000 $31,600 Page 14,23 Professional Services $3,000 $6,000 Page 14,22 Communication Services $14,400 $13,900 Page 14 Professional Dues and Memberships $2,900 $2,900 Page 15 Travel $19,900 $23,000 Page 15,19,23 Training $8,100 $9,600 Page 15,19,22,23 Insurance $8,000 $8,000 Page 15 Vehicle Expense $12,000 $9,500 Page 15 TOTAL OTHER SERVICES/DCPENSES $172,500 $175,400 CAPITAL Office Furniture $5,300 $3,000 Page 15 Communication Equipment $1,000 $2,000 Page 15 TOTAL CAPITAL $6,300 $5,000 TOTAL DISTRICT OPERATIONS $726,000 $754,450 Computer Equipment - Replacement $9,800 $6,700 Page 16,21 Equipment Replacement Fund-LECD $14,340 $16,173 Page 16 Proposed Budget FY 2007-2008 LUBBOCK EMERGENCY COMMUNICATION DISTRICT ITEM PSAP SUPPORT EXPENSE Other PSAP Support Recurring Charges PROPOSED 2007-2008 BUDGET TOTAL BUDGET TOTAL BUDGET 2006-2007 2007-2008 DESCRIPTION $459,000 $498,000 Page 28 Maintenance Charges $934,600 $418,600 Page 29-31 Telecommunicator Training/Travel $15,000 $16,000 Page 32 Catastrophic Contingency $100,000 $100,000 Page 33 PSAP Emergency Response Support $13,000 $18,500 Page 33 Intergovernmental Aerial Mapping 0 $5,000 Page 33 PSAP Communication Services $1,600 $1,900 Page 33 Equipment Replacement Fund-PSAP 0 $430,000 Page 34 Tota! Other PSAP Support $1,523,200 $1,488,000 Projects Wireless Implementation $100,000 $50,000 Page 35 Emerging Technologies $300,000 $200,000 Page 35 PSAP Grant Funding $47,000 $186,000 Page 35 Training Center PSAP $120,000 0 Redundant Communication Network $49,000 $2,050,000 Page 35-36 CPE Technician 0 $80,000 Page 36 Total Projects $616,0001 $2,566,000 TOTAL PSAP SUPPORT $2,139,200 s4;o54,000 TOTAL $2,889,340 $4,831,323 Proposed Budget FY 2007-2008 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET AGENCY OVERVIEW Background The creation of the Lubbock Emergency Communication District was approved by an overwhelming vote of the public in 1986. Authority to create the District was provided in Vernons Texas Civil Statute 1432e (later codified in Texas Health and Safety Code Section 772.301 through 772.329, the Emergency Telephone Number Act for Cities with population over 20,000.) The District's mission upon creation was to establish 9-1-1 as the primary phone number to be used in an emergency in Lubbock County and the Emergency Telephone Network associated to provide the Enhanced 9-1-1 Service. All political subdivisions within Lubbock County assisted in this mission by establishing eight (8) Public Safety Answering Points (PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but now in a different form. "The mission of the Lubbock Emergency Communication District is to provide the best possible, trouble free network for the citizens we serve to access emergency services by dialing 9-1-1; to provide the best tools (equipment and information) to each service provider agency that will enhance their ability to provide public safety services; and to educate the public on the effective and appropriate use of the 9-1-1 network." The City of Plainview joined the Lubbock Emergency Communication District through an interlocal agreement in January 1989. A six member Board of Managers oversees the Lubbock Emergency Communication District. Two appointments to the Board are made by the City of Lubbock, one by the County of Lubbock, one by the City of Slaton, one at -large appointment made by the other Board Members, and one ex -officio member representing AT&T, the primary telephone service provider in Lubbock County. Enhanced 9-1-1 operations started within LECD boundaries on January 27, 1989. Since that time more than 2.5 million 9-1-1 calls have been handled by the Public Safety Answering Points (PSAPs) supported by LECD. In fiscal year 2003-2004 all of the monitors in use in the PSAPs were replaced. In fiscal year 2004-2005 all of the workstations and servers in use were replaced with current technology equipment. In FY2006-2007 all of the legacy analog "backroom" equipment was replaced with state-of-the-art digital capable equipment. This positioned the District for the move to a new Next Generation Proposed Budget FY 2007-2008 Page 1 9-1-1 System that will use digital technology. Software used in the PSAPs is constantly being upgraded to keep the most current programs in use by the Telecom municators. Since fiscal year 2004-2005, all the major Wireless Service Providers in the Distr are providing Wireless E9-1-1 Phase II Service. The District has become more involved in the design and implementation of NG9-1-1 (Next Generation 9-1-1) in the State of Texas. More emphasis has been placed on legislative interaction regarding changes to the 9-1-1 system in Texas and in the nation. The staff of LECD and the Board of Managers are continually looking forward, researching equipment, techniques and training to assist the Public Safety Telecom municator in doing a better„ more efficient job of providing emergency help to people calling 9-1-1. Proposed Budget FY 2007-2008 Page 2 Staff In addition to the Board of Managers, the District employs a staff of six (6) full time employees and one (1) part time employee. EXECUTIVE DIRECTOR — Has total oversight of the operation of the District. Is responsible to the Board of Managers for carrying out the mission of the District. OPERATIONS MANAGER — Is in charge of the day-to-day operations of the District, including payroll, accounts payable/receivable, PSAP personnel training, and other responsibilities. Supervises the Technical Specialist and the Receptionist. Assumes the role of "Acting Executive Director' in the absence of the Executive Director. Is responsible to the Executive Director. TECHNICAL SPECIALIST — Provides technical assistance to staff on administrative processes and evaluates efficiency of operating practices. Coordinates Public Education activities, meeting arrangements, and facility requirements. Backs up Operations Manager in her absence. Is responsible to the Operations Manager. DATABASE COORDINATOR — Provides addresses in the unincorporated areas of the County. Verifies and corrects the MSAG (Master Street Address Guide). Is responsible for maintaining an accurate database of the road signs that are purchased by the District and maintained by the Lubbock County Road Department. Is responsible to the Executive Director. IS TECHNICIAN — Administers the internal computer network, which includes all hardware and software. Assists staff in the use of computer programs. Plans for the impact of future technologies on the computers used internally by the District. Occasionally interacts with PSAP personnel to resolve 9-1-1 related software problems. Is responsible to the Executive Director. RECEPTIONIST — Responsible for answering the telephone and greeting visitors to the LECD office. Assists with coordination of meetings and special events. Monitors supplies and Public Education materials. Responsible for mail distribution, accounting for incoming revenue and other clerical projects. Is responsible to the Operations Manager. GIS COORDINATOR — This is a part time position. Maintains a GPS accurate centerline map file/book with address and block ranges, which is used by various emergency response agencies. Assists with addressing inquiries. On request creates and prints custom maps. Is responsible to the Executive Director. CPE TECHNICIAN — This is a new position for FY2007-2006. This person will be responsible (after a minimum of 12 months training) for the repair and maintenance of the 9-1-1 call receiving/answering equipment used in the 9-1-1 Centers in the District, 'Microwave System Maintenance and Cisco Router Maintenance. Is responsible to the Executive Director. Proposed Budget FY 2007-2008 Page 3 This page intentionally left blank. Proposed Budget FY 2007-2008 Page 4 Responsibilities MAINTENANCE OF MSAG — The MSAG (Master Street Address Guide) is the database that is used to determine to which PSAP 9-1-1 calls should be sent. TI MSAG is also used to validate telephone subscriber addresses. RURAL ADDRESSING — Lubbock County Commissioners Court appointed LEC sole addressing authority for all unincorporated areas of Lubbock County. LECE coordinates the provision and use of these addresses with all affected parties. MAP DEVELOPMENT — The centerline map that has been developed is used b) PSAPs to locate the 9-1-1 call graphically on a map display. This takes place with both wire -line and wireless calls. The wireless call location appears when the PSAP receives a Wireless Phase II 9-1-1 call. LECD produces map books for use by the PSAPs and the field emergency responders.. 9-1-1 NETWORK — LECD ensures the network that transports the 9-1-1 call is operating properly. This is accomplished by working closely with the telephone companies and jointly testing and reporting problems when they occur. 9-1-1 SERVICE FEE — LECD is responsible for receiving, tracking, and depositing service fee revenue from the service providers that provide dial tone, by wireline, wireless or VolP within the District. CLECSMIRELESSIVOIP - LECD is responsible for identifying and contracting with CLECs (Competitive Local Exchange Carriers), WSPs (Wireless Service Providers), and VSPs (Voice Over the Internet Service Providers) regarding provision of 9-1-1 service to their customers that reside within the District. TECHNOLOGY - LECD is responsible for identifying and working with Wireless Service Providers and Voice Over the Internet Providers in implementing and testing the latest technology to facilitate the location of callers from their respective service to 9-1-1. CALL TAKER EQUIPMENT — LECD provides the equipment used at each PSAP to receive and answer the 9-1-1 calls. Specialized software is also provided to maintain a record of every 9-1-1 call that comes into the PSAP. LECD, through the use of maintenance contracts, and District Staff, assures that the equipment is working at its peak performance level at all times. The CPE (Customer Premise Equipment) is monitored remotely by Plant*CML Inc., with the use of a service called Mission Control. This system automatically notifies Plant*CML of any problems with on-site CPE 24x7. LECD staff is also trained to troubleshoot, identify and repair minor configuration problems and serve as a resource to the PSAP personnel for technical information and problem resolution. LECD maintains and monitors a wide area network (WAN) that allows all PSAPs to exchange information with each other and with the District. The WAN also provides user tips, equipment and software operation instruction, electronic equipment trouble reporting, and other reference information. Proposed Budget FY 2007-2008 Page 5 24-HOUR RECORDERS — Part of the equipment that LECD provides to the PSAPs that it supports is logging recorder equipment. This equipment makes a recording of every 9-1-1 call that is handled by the PSAP. Again, through the use of maintenance contracts, the equipment is maintained in peak operating condition. PUBLIC EDUCATION — The District is the primary supplier of educational material and public training programs on the use of 9-1-1 and new communication technologies. TELECOMMUNICATOR TRAINING — This is a benefit to all agencies that operate a PSAP. LECD staff conducts training classes on Basic 9-1-1, the use of the Vesta workstation and the administration of the Vesta telephone equipment. The District also provides funds so that telecommunicators can take advantage of numerous training opportunities. LECD also sponsors classes and web seminars locally. STREET SIGNS — LECD pays for the manufacture of street signs in Lubbock County for replacement at the intersection of roads. The signs provide the street name and the block range at that location. These signs provide direction not only for emergency responders, but also for mail and other delivery service. PREPARATION AND HOSTING OF MEETINGS — Many hours are spent each month preparing information for a variety of meetings that are hosted by LECD. The monthly Board of Managers and User Group meetings require many hours of preparation. Meetings are also held monthly with AT&T and as needed with other service providers and agency officials. LECD Staff plans briefings with legislative contacts on an as needed basis to update them on issues effecting 9-1-1 service in Lubbock County. QUARTERLY NEWSLETTER — The Technical Specialist serves as the Editor for this newsletter that is published every quarter. The publication takes many hours of the staff's time to prepare. Around 200 newsletters are mailed to PSAP personnel, Districts and many other people and businesses in Texas and across the United States. RESEARCH AND PLANNING — District staff is continually researching the most advanced technology on the market, determining if it fits the needs of the District and planning for its implementation. This also includes participation in the development of an NG9-1-1 (Next Generation 9-1-1) system for the District and the State of Texas. NG9-1-1 will be a network, which will include database services that will be able to handle Enhanced 9-1-1 services for all devices that need to connect to the 9-1-1 network. These are the major items that LECD provides to the participating agencies and the citizens of Lubbock County and the City of Plainview. Proposed Budget FY 2007-2008 Page 6 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET SIGNIFICANT ACTIVITIES FOR FY 2007-2008 In addition to the routine duties of the District, which involve day-to-day addressing and assuring the 9-1-1 network is functional and CPE (9-1-1 Call Receiving Equipment) is operating properly: LECD plans to continue working on the following significant activities in this fiscal year. LOGGING RECORDER UPGRADE The current Logging Recorders have been in service since 1999/2000. Internal components were upgraded in 2003 to increase the amount of "on-line" storage. In this fiscal year, the District plans to upgrade these units to the newest digital technology. The upgrade will provide the ability to record in a digital as well as analog format. "On-line" storage capacity will increase seven fold. Access to the recorder can be done on a much nicer network interface. Such things as recordings for courts can be made to cassette tape, or placed on computer media such as Compact Disk in WAV format. This is a much-needed upgrade. SYNCHRONIZATION CLOCK UPGRADE Time synchronization is always a major concern. The existing Spectracom Netclocks use a radio signal from Ft. Collins, CO called WWV. They have been in operation since 1999/2000. The District plans on replacing these with an upgraded version that relies on GPS satellites to provide the time source. These units are not as affected by weather as the current models and provide legally defensible time. EMERGING TECHNOLOGIES LECD will continue to focus on emerging technologies this fiscal year. With the advent of new technologies, it is imperative that LECD be on the leading edge of the development of NG9-1-1 that will be capable of receiving and locating 9-1-1 calls from ANY device. REDUNDANT COMMUNICATION NETWORK PROJECT In this fiscal year, the District will undertake a project to provide redundant paths of communication for the 9-1-1 System. Such redundancy could come in the form of a microwave network, physically diverse network infrastructure provided by our current local exchange carrier, or a physically diverse network provided by an alternative communications vendor. Proposed Budget FY 2007-2008 Page 7 CPE MAINTENANCE For the last several years the District has discussed hiring personnel to maintain the 9-1-1 call receiving/answering equipment (CPE - Customer Premise Equipment) at our 9-1-1 Centers. With the latest upgrade, computer technology is now the main component in the 9-1-1 call process. Though we have had good service from our vendors, we now need technician(s) with specialization in computers and networks. Starting in FY 2008/2009 the District would become the first tier support for CPE problems and would maintain a contract with vendors for tier 2 support. LEGISLATION LECD continues to participate in the monitoring of State and National legislation as to how it relates to 9-1-1. TELECOM MUNICATOR TRAINING LECD will continue to provide local training for telecommunicators. Classes will be held on an as needed basis to educate telecommunicators and supervisors on the use of the Vesta Pallas equipment and Basic 9-1-1. LECD will host seminars on topics that are pertinent to the education of the telecommunicator and suggested by the User Group. These are presented by well-known training consultants and are attended by public safety personnel throughout West Texas. LECD also provides a funding source so that training can be provided to the telecommunicators. The new Training Center in the District Office, which is a functional PSAP, is used to provide specialized hands-on training for the user on the software and hardware used in the 9-1-1 centers. ER GROUP MEETINGS LECD will continue to host User Group Meetings on a monthly basis. Participation has been very good at these meetings, and we hope to see this continue. The User Group provides beneficial input and serves as a means of disseminating information, all of which helps LECD accomplish its mission. PUBLIC EDUCATION LECD continues to maintain the Public Education Program. We plan to continue to build the LECD Road Show Team that consists of members of the 9-1-1 Public Safety Community. WIRELESS The major Wireless Service Providers have implemented Wireless Phase II Service in the District. LECD continues to work with Wireless Service Providers on 9-1-1 call routing from their network. Proposed Budget FY 2007-2008 Page 8 CENTERLINE MAP LECD will continue to make updates to our centerline map and provide those changes to the PSAPs that use integrated mapping. These changes also appear on the Public Safety Map Book that is accessible to the general public on the District web site. Proposed Budget FY 2007-2008 Page 9 This page intentionally left blank. Proposed Budget FY 2007-2008 Page 10 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET BUDGET NARRATIVE DISTRICT OPERATIONS This section of the budget describes the District Operating expenses of the budget. It pertains more to the day-to-day operations than to specific programs and projects. Employee Salaries And Benefits Salaries — Full Time $358,500 This is for salaries for the full time District employees. This amount includes the addition of a CPE Technician that will train during FY 2007-2008 to maintain the customer premise equipment at the PSAPs. This figure includes applicable merit raises for all the full time employees. In the budget narrative, where applicable, a percentage of salaries has been allocated to the primary job function of each employee. The unallocated percentage falls into general operations. Salaries — Part Time $20,000 This is for the salary of the part time District employee. Retirement Expense $32,800 This is the amount paid to the Texas County and District Retirement System by the District as the employer. This amount includes the payment of retirement benefits for the CPE Technician, the new position. The contribution rate is 9.79% for the calendar year 2007. The contribution rate for 2008 will be 8.68%. The employee currently contributes 7% to this fund. Insurance Benefits $67,400 This is for medical, vision, dental, disability and life insurance through TML Intergovernmental Employee Benefits Pool for the full time District employees, which includes the additional position. Employees pay for a portion of the family members that are on the plan. An increase of around 8%-10% is expected. This percentage is minimal compared to other agencies within the pool because LECD's group loss ratio is very low. Workers' Compensation $1,700 This is the District's contribution for State Workers' Compensation insurance coverage. This covers the employee should they be injured on the job. Proposed Budget FY 2007-2008 Page 11 TEC - Unemployment $2,150 This is the District's contribution to the Texas State Unemployment Fund. It is based on a percentage of the first $9,000 per employee. The rate for the current calendar year is .5%. The rate for the previous year was 3%©. Since the rate information is not received until after the first of the year, and the rate fluctuates from year to year, we are using the higher rate of 3% to calculate the amount for the 2008 calendar year. FICA - Benefit $2L,500 This is the District's contribution to Social Security. OASDI (Old -age, Survivors, and Disability Insurance) — 6.2%. Medicare — 1.45%. Payroll Service $1,200 This pays for our payroll service. They take responsibility for all payments and reports to state and federal agencies. Pre -Employment Expense $3,000 This covers the fees for pre-employment testing and any interviewing or moving expenses that may be required. Other Benefits $32,000 This pays for other employee benefits such as moving expenses and wellness benefit assistance. Funds must be available to pay out all accrued PTO (personal time off) and the applicable FICA and retirement contributions if the need arises. All full-time regular employees upon resignation are eligible to receive payment for earned, unused PTO up to 45 days. Supplies Office & Operating Supplies $2,500 This is used to cover the purchase of paper, pens, stationary, envelopes and other supplies essential for conducting business. Other Supplies $4,500 Board Meetings and User Group Meetings are held at the LECD office on a regular basis as well as an increasing number of seminars and briefings that include local and area public safety agencies and legislative representatives. LECD also hosts classes via the web. This is used to purchase refreshments for these meetings along with paper goods and facility cleaning supplies. Funds are also designated for benevolent causes. Proposed Budget FY 2007-2008 Page 12 Educational Supplies $850 This covers the cost of subscriptions to educational and technical publications and any other training material. Postage $1,150 In addition to the daily mailing that the District does, this also includes several projects including distribution of the LECD Quarterly newsletter and invitations to events. Mapping Supplies $600 Supplies necessary for production of reference maps for requesting agencies and PSAPs. Printing $1,400 The LECD newsletter is printed quarterly. Other printing costs will include replenishing letterhead, envelopes and business cards. Maintenance Office Equipment Maintenance $1,700 This covers the cost of repair to any of the office equipment other than computers. This might include video equipment, fax machine, printers, or telephone equipment. Computer Equipment Maintenance $7,800 A detailed explanation of this item is included in the Information Systems narrative. Facility Maintenance $1,500 This covers cost of maintenance of the District offices not covered under the lease agreement. Small Tools & Equipment $1,500 This is used for the replacement or purchase of small equipment with a value of less than $500, such as calculators, excluding computers and monitors. It also includes tools required for maintenance of IS equipment. Rent/Lease Machinery $2,300 This covers leases of equipment such as the copy machine, postage meter and postage scale. It also includes rental of equipment for meetings and receptions. Proposed Budget FY 2007-2008 Page 13 Other Services/Expenses Rent/Lease Facilities $43, This covers the annual office lease and costs incurred should alternate space needed for such things as meetings, training classes, or storage of equipment Public Affairs Representative $3, This pays the District's share of a lobbyist retained by the Texas 9-1-1 Alliance which LECD belongs. The Public Affairs Representative works on behalf of the Communication Districts and is our spokesperson at the Capitol. He also prepares and submits updates on a regular basis to the Districts. Legal Services $18,400 Pays for our local attorney and for the attorney retained by the Texas 9-1-1 Alliance to monitor legal and regulatory issues that may affect all Districts. Regular updates from the regulatory attorney are included. Accounting Services $5,000 This pays for the annual District audit and other accounting services, including consultation if necessary. The audit of FY 2007-2008 will be the last year of a five- year contract with Pattillo, Brown & Hill. Public Education $31,600 A detailed explanation of this item is included in the Public Education narrative. Professional Services $6,000 This section is for technical consultants and outside services that the District might use in various projects. This includes LECD's share of any consultants that may be hired by the Texas 9-1-1 Alliance. Communication Services $13,EDO This pays for the District's local telephone and long distance service. It also includes service for wireless phones, Internet, web hosting and the alpha/numeric pagers. Whenever possible, services are contracted through the State of Texas at a reduced rate. Proposed Budget FY 2007-2008 Page 14 Professional Dues and Memberships $2,�00 This covers the annual dues of organizations like APCO (Association of Public Safety Communication Officials), VENA (National Emergency Number Association), State Purchasing Organization, Lubbock Chamber of Commerce, Human Resource Society, and other civic organizations. Travel $23,000 This is for the travel expenses of staff and Board Members to attend meetings, training, seminars, and conferences. This may include Texas 9-1-1 Alliance meetings, NG9-1-1 meetings, PEI User Group meetings, Board Executive Briefings, NENA Conference, NENA goes to Washington, Technical/Operations Development Conference, or Critical Issues Forum. It includes the cost of such items as flights, hotel accommodations, meals, rental cars, cab/shuttle, and parking, Training $ "; 600 This covers the cost of tuition/registration for training classes, seminars and conferences for the LECD staff and Board members. Insurance $8,000 This covers insurance on all District -owned or leased equipment, liability insurance and errors and omission coverage on Staff and Board Members. Vehicle Expense $x,500 This covers the vehicle expense of eligible full time staff. Staff is expected to be able to travel to PSAPs and offsite locations for such things as meetings or maintenance. This also covers the mileage (IRS rate) paid to non-exempt full time and part time employees for travel on District business. Capital Office Furniture $3,000 This covers the cost of replacing furniture. Communication 'Equipment $2,000 This pays for any changes or additions to the office telephone key system or communication devices carried by staff. Proposed Budget FY 2007-2008 Page 15 Computer Equipment — Replacement $6,700 A detailed explanation of this item is included in the Information Systems narrative. This covers the replacement of legacy equipment. Equipment Replacement Fund $16,173 We have developed a schedule of equipment that needs to be replaced. This schedule gives an estimated life expectancy for each piece of equipment and provides adequate money to replace the piece of equipment at the end of its life span. This is for equipment used by the District and not equipment located in the PSAP. Expenditures from this account will occur to replace existing equipment. Proposed Budget FY 2007-2008 Page 16 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET DATABASE ADDRESSING Customer Service: 30% of Gross Income of Database Coordinator This section represents time spent helping customers obtain addresses and the follow-up involved in distributing assigned addresses to all the necessary parties. Included in this category is the data entry and filing that is created by this service to the customers. Over the past year we have found that a significant portion of our time is being devoted to this process. Correction of Incorrect ALI Information: 30% of Gross Income of Database Coordinator Part of the job duties of the Database Technician calls for the correction of incorrect ALI records as reported by PSAP personnel. This reflects the amount of time spent researching the correct information and the subsequent updates to all affected databases. STREET SIGNS: 15% of Gross Income of Database Coordinator This section describes the associated costs to place street name markers at select intersections in the unincorporated portions of Lubbock County. MSAG MAINTENANCE: 20% of Gross Income of Database Coordinator This section covers the cost of the maintenance of the MSAG (Master Street Address Guide). All costs associated with this ongoing program in the Database department are under the category of salaries. We will continue to work on completing the process of MSAG comparisons with different telephone companies to get all discrepancies resolved. This mostly encompasses time spent maintaining MSAG database with all new development. We are working on a system -wide MSAG change to bring all database records into compliance with NENA addressing standards. We continue to process necessary changes to keep the MSAG data and the Centerline in agreement. Proposed Budget FY 2007-2008 Page 17 GIs: Data Exchange and Update: 55% of Gross Income of GIS Coordinator Centerline maintenance makes up the bulk of this category. Data that is fundamental to our dataset is retrieved at least semi annually from both the City of Lubbock and the Lubbock Central Appraisal District. When received, this data must be massaged and converted for use in our GIS. Lubbock County has recently added GIS personnel, increasing the number of agencies with which we exchange data. The establishment of Integrated Mapping at Slaton Police Department (SPD) Slaton Fire Department (SFD), Texas Tech Police Department, and Plainview Police Department (PPD) and soon the Lubbock County Sheriff's Department, requires the review, update, and conversion of our GIS. Data can be carried in physically or transferred remotely to each PSAP, and the updates are performed for each workstation with integrated mapping. The development and maintenance of Integrated Mapping at each PSAP requires the GIS Coordinator to interact with the dispatchers and administrators in order to identify, evaluate, and eliminate any shortcomings or problems with the dataset. This same function is performed for Lubbock EMS, but the data has to be first sent to their CAD vendor for formatting. We work with their personnel in order to streamline EMS updates. The future use of LECD data for integrated mapping at the Lubbock Police Department (LPD) and Lubbock Fire Department (LFD) will further increase the frequency and amount of data being provided to the PSAPs. Data Validation, Cleanup and Addressing: 10% of Gross Income of GIS Coordinator 5% of Gross Income of Database Coordinator Resolving discrepancies between our addressing database and map data is ongoing, but the majority of the errors have been corrected. Missing records, invalid data links, duplication, and missing objects on the map remain as problems. The GIS Coordinator and Database Coordinator continue to work on these corrections. Validation, verification, and cleanup of data that is being used for integrated mapping in the PSAPs are in addition to this process. Problems between the Telco database, LECD, and City of Lubbock map data may become evident once integrated mapping is available to the remaining PSAPs. This will represent a shift in focus to discovering and correcting discrepancies between LECD data and data from outside agencies. Initially, this may prove to be a significant undertaking, but the severity will be dependent on how smoothly integrated mapping is added to Lubbock Police Department, Lubbock Fire Department, and Lubbock Sheriff's Office. Overall, the amount of data validation and cleanup will continue to be less than previous years. Proposed Budget FY 2007-2008 Page 18 Producing Maps/Third Parties: 20% of Gross Income of GIS Coordinator Mapping Supplies: $500 We provide maps for all our responding agency personnel, and we also, for the cost of production, provide maps to outside parties who request them. While this map production did not significantly impact workflow in the past, we are finding that as the accuracy of our information becomes public knowledge, the requests for it are multiplying and are becoming more of a demand on our time. We have also provided access to a data set similar to the Public Safety Map Book produced in the previous budget year on the LECD website. Misc. Peripheral GIS Duties: 10% of Gross Income of GIS Coordinator Significant time is spent by the GIS Coordinator attending to things that are pertinent to the GIS, yet not a part of any project. Such things as research and troubleshooting of data migration and integration issues require a large amount of time. Hardware and software compatibility issues and new GIS technologies are other areas where much research is required. Documentation: 5'%0 of Gross Income of GIS Coordinator Data organization, workflow development and documentation are becoming increasingly important as the number of GIS related projects increases. Keeping track of the various data sets that we manage is becoming a more complex task as the data grows and the ways in which we use the data increase. The documentation of workflow and procedure are also crucial to our GIS and require an increasing amount of time. TRAINING: $2,500 These funds will be used to bring in someone to assist us in working our data. Also, since the GIS position is part-time, it is necessary to have funds available to train a replacement at any time. TRAVEL: This would pay for any travel necessary to attend training required. $3,000 Total Database: $16,000 Proposed Budget FY 2007-2008 Page 19 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET LECD QUARTERLY NEWSLETTER Salaries: 10% of Gross Income of Technical Specialist 5% of Gross Income of Receptionist Salary costs are based on hours attributed to research, production, printing, folding, printing mailing labels and postage attachment for the LECD Quarterly newsletters. Printing Costs: These costs are based on printing costs of the newsletters produced last year. The printing costs are attributed to the printing and folding of the newsletters by the City's Print Shop. Funds are budgeted to allow occasional color printing in some issues. Postage Costs: $300 The postage costs also are based on the postage costs of last year's mailed newsletters. The newsletters are posted on office postal equipment and mailed from the LECD offices. Total LECD Quarterly Newsletter: $1,200 Proposed Budget FY 2007-2008 Page 20 Lubbock Emergency Communication District FY 2007-2008 BUDGET INFORMATION SYSTEMS Salaries 100% of Gross Income of IS Technician This section addresses the staffing costs of the Information Systems program. Th is the percentage of the annual salary of the Information Systems TechniciE attributed to his support role of District staff. Small Tools/Equipment/Supplies $800 Replacement or purchase of testing equipment or tools for repair necessary to maintain IS equipment or to enhance/improve operations as they relate to IS. This also includes disposables such as backup tapes & CDR/RW media. Replacement Equipment $6,700 This amount covers the replacement of an existing server, two workstations, and three monitors. These purchases will be made out of the replacement account. Office Equipment Maintenance $1,700 This amount covers the cost of maintenance on the District printers and other office equipment other than computers. Where appropriate hardware contracts are negotiated to ensure the District maintains normal operation of heavily used devices. Computer Equipment Maintenance $7,800 The following describes both hardware and software related maintenance items. Software Contracts $3,600 Software contracts ensure the District has the latest version of the programs in use for day-to-day operations. Repair Parts $1,500 Hardware - Parts necessary to restore operation of, or upgrades to, District computers and other IS equipment. Examples are items such as memory, hard drives, CD-ROM drives, mice, and keyboards. Software Upgrades $2,700 Software necessary to restore, upgrade, or add functionality required by District users. This includes incremental upgrades to a specific software program not covered by a maintenance contract. Proposed Budget FY 2007-2008 Page 21 Computer/Network Consulting $3,000 Support services for existing software and hardware and/or the integration of proposed, budgeted equipment. Also includes the repair of IS equipment. This includes items such as telephone support for various software programs, systems design consulting and implementation services. Publications $400 Trade journals, magazines, reference manuals, and resource kits related to IS and Information Technologies. Training $800 This section describes the various training opportunities that IS technician will use to stay abreast of current trends and industry issues, as well as professional skills development. Online $400 Training available over the Internet covering both professional and personal courses at MindLeaders.com & other providers. Classroom Based $400 Tuition to attend training available in Lubbock or on-site. Total Information Systems X21,200 Proposed Budget FY 2007-2008 Page 22 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET PUBLIC EDUCATION PROGRAM Salary 25% of Gross Income of Receptionist 10% of Gross Income of Technical Specialist Recognition and Appreciation Events $2,700 Tokens of appreciation/recognition and activities related to National Telecom municators' Week and 9-1-1 Day. Advertising $14,800 Production of public service announcements and publication through print, television, radio, and billboards. Production and publication of brochures and flyers. Total also includes corporate advertising, which includes items such as coffee mugs, t -shirts, and other items bearing the LECD logo, including the clothing and accessories worn by LECD staff and Board Members. This year LECD will participate in a statewide media advertisement. Supplies and Materials $11,100 Book covers handed out to local schools. Cost of items distributed during public education events such as safety fairs, that is scheduled throughout the year. This total includes the cost of materials distributed through the Safety City program. Presentation Supplies $500 Repair and maintenance of presentation display and accessories, including the Red E. Fox costume. Road Show Team $2,500 Compensation and purchase of shirts for team members participating in events. Travel $400 Travel by staff members to attend conferences and meetings involving Public Education. Training $200 Fees for conferences and meetings involving Public Education that may be attended by staff members. Proposed Budget FY 2007-2008 Page 23 This page intentionally left blank. Proposed Budget FY 2007-2008 Page 24 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET PSAP SUPPORT This section covers expenditures to support the PSAPs within the District. Recurring Costs Wireline Network Charges 9-1-1 Database Charges Wireless Network Costs Language Line Services WAN Recurring Costs Maintenance Customer Premise Equipment — Servers/Workstations Logging Recorders Headsets WAN Maintenance Other Maintenance/Repair Upgrades Logging Recorder Upgrade Synchronization Clock Upgrade LPD Console Addition Upgrade Network Storage Devices Redundant BCM - Plainview Other Upgrades Telecommunicator Training/Travel Catastrophic Contingency PSAP Emergency Response Support Intergovernmental Aerial Mapping PSAP Communication Services Equipment Replacement Fund Projects Wireless Implementation Emerging Technologies PSAP Grant Funding Redundant Communication Network Project CPE Technician Proposed Budget FY 2007-2008 Page 25 This page intentionally left blank. Proposed Budget FY 2007-2008 Page 26 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET PSAP Support Recurring Costs This section describes the charges from both wire -line and wireless telephone companies for the provision of the network, database services and ancillary services necessary for the Enhanced 9-1-1 system. Wireline Network Charges: $152,000 These are the costs associated with providing the wireline service and 9-1-1 trunking in the Lubbock Emergency Communication District. These charges are paid to AT&T, Windstream, South Plains Telephone Cooperative and other CLECs (Competitive Local Exchange Carriers). The 9-1-1 network includes the 9-1-1 trunks from the various central offices to the selective router. Included in this amount is the cost to maintain a special 9-1-1 trunk group and four telephone lines to the training center. Also included is the cost of a T-1 data circuit between Slaton PD and Slaton FD. This also includes the telephone lines installed at the PSAPs for remote maintenance. L-1-1 Database Charges: $165,000 These charges are associated with the database records that are maintained by the telephone companies to provide accurate records for the ANI (Automatic Number Identification) system. We pay this fee to AT&T based on the number of ALI records that exist in the ALISA database. The two-year contract that we signed with AT&T expires in August of 2007. AT&T has not been able to provide us a quote as to what these costs will be after this date. Currently there are approximately 152K subscriber records for LECD in the AT&T ALISA database. This year LECD will also begin paying recurring cost for VDBIERDB (Verification Database/Emergency Routing Database). Wireless Network Costs: $135,000 These are 'the costs to maintain Wireless E9-1-1 Phase I and Phase I l service in the District. Some wireless service providers continue to charge for Wireless Phase I & II services. Language Line Services: $1,000 These are the costs involved with the provision of Language Line Services to all the PSAPs in the District. Language Line is an interpreter service that is used by the telecommunicators to converse with non-English speaking callers to 9-1-1. This service is used about 15 times per month, and cost is based on the number of minutes used. Proposed Budget FY 2007-2008 Page 27 WAN Recurring Costs_ :�45,uuu This is the annual cost to keep the WAN (Wide Area Network) operational. Our current contract expires in March of 2008. At the end of the contract, a new network architecture will be used to provide the interconnectivity required. The architecture will increase our bandwidth by about 3 -times. This will allow remote back up of critical PSAP configuration files to a Network Storage Appliance located in LECD's Office. Total Recurrina Charges 4-8 0©0 Proposed Budget FY 2007-2008 Page 28 LUBBOCK EMERGENCY COMMUNICATION DISTRICT" FY 2007-2008 BUDGET PSAP SUPPORT Maintenance The following describes the items included in PSAP maintenance expenses. Customer Premise Equipment — Serve rsMorkstations: $11 "600 This pays for the yearly 24x7 maintenance on the telephone customer premise equipment and the servers/workstations used by the telecommunicators. This is a year-to-year contract. LECD has the ability to negotiate this contract every year or to change service providers. It also includes installation of service packs and hot fixes, but does not include time/materials to install software upgrades. Logging Recorders: $23,100 This pays the annual maintenance on the logging recorders. This is also a year-to- year contract. Headsets: $4,000 LECD provides headsets to all of the telecommunicators in the District. This fund is for repair/replacement of headsets during the year. WAN Maintenance: $2,500 This is for maintenance of the WAN (Wide Area Network). This is based on a per hour service agreement and not on a contract Other Maintenance/Repair: $12,000 This is used to pay for maintenancelrepairs that are not covered by a maintenance contract. This includes an electrician checking a UPS prior to the dispatch of a UPS repair technician to move, add or delete lines from the 9-1-1 telephone equipment. Proposed Budget FY 2007-2008 Page 29 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET PSAP SUPPORT Upgrades Lopping Recorder Upgrade: $146,500 This upgrade will replace the current legacy analog recorders with a digital version. Like the current recorders, the Eventide VR725, a redundant logging recorder, was specifically designed to meet the needs of our 9-1-1 call centers. A new network interface will allow the designated users at the PSAP to access the required information "remotely" and create files that can be burned to a CD and provided to others who might need the information. A second network card will allow connection to the WAN where we will be able to monitor the devices and resolve problems quickly. The cost listed includes the trade in on our existing equipment and installation. Synchronization Clock Upgrade, $34,000 This upgrade will replace the existing analog Time Synchronization Clocks that use a WWV radio signal transmitted from Ft. Collins, CO. The newer version of this clock works off a GPS signal from orbiting satellites. The newer unit also includes an Ethernet timeserver allowing us to integrate it very easily with our networks. The listed cost includes removal of the existing equipment and installation of the new equipment. LPD Console Addition Upgrade: $43,00 The Lubbock Police Department has requested two additional 9-1-1 answering point workstations. This request was made because they have the ability to increase the number of positions on their dispatch floor and anticipate hiring more personnel to work in the Communications Center. The cost listed is for the required hardware, software and installation by AT&T. Network Storage Devices: $3,000 This past year, we experienced the lost of data during an upgrade. This loss of data may have been prevented if a backup copy of the data had been stored on a device other than the server. To try and prevent another occurrence of this problem, we are planning to back up critical data from the PSAPs over the WAN to a Network Storage Appliance located in the LECD Offices. This device or appliance is independent of any servers on the network. On a routine basis, this device will download and store the critical data from each of the PSAP servers. The device has a mirror configuration, meaning that in the event of one hard drive failure, the other will contain the data. Proposed Budget FY 2007-2008 Page 30 Redundant BCM — Plainview: $10,001 After reviewing a scenario in which a BCM (Business Communications Manager Computer Telephone Switch) were to fail at an outlaying PSAP, we determined tl would be in the best interest of the District to place a "hot standby" unit in Plainvi+ In the event of a failure, it will still require a Technician to respond, but the prose: once the Technician is on-site, would take only minutes because the Technician would not have to travel to Lubbock to get the spare unit. We already have a °hc standby" spare in Slaton because of Police and Fire sharing the same backroom equipment. In Lubbock, the time to travel and pick up the local spare unit is minimal. Other Upgrades: $20,000 This covers software upgrades of programs at the District office that are used to DIRECTLY support the PSAPs, such as MapManager. It also covers other upgrade costs at the PSAPs that are not covered by a maintenance agreement. Total Maintenance/Upgrade Charges $418,600 Proposed Budget FY 2007-2008 Page 31 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2006 BUDGET PSAP SUPPORT Telecom municator Training/Travel This section details the planned expenditures for training and associated travel of PSAP personnel. Each PSAP has requirements for certification. These items will assist with the expense involved in meeting these requirements. Salary: 15% of Gross Income of Operations Manager This is the percentage of staff salary that is spent training telecommunicators and supervisors and coordinating training events in direct support of PSAP personnel. Tuition: $3,150 This will be used at each PSAP to help with tuition for PSAP personnel to attend required classes. This also includes registration costs for award winners and their supervisors to attend recognition events. Seminars: $4,000 Joining efforts and hosting instructors to come to Lubbock to present training to all PSAPs can realize cost savings. Whenever possible, LECD will coordinate with SPAG to provide a variety of subjects. These seminars are available for public safety personnel throughout West Texas to attend. This is also used to allow PSAP personnel to attend web seminars hosted by LECD. Travel Expenses: $6,750 This will cover travel expenses to conferences and classes. This also includes cost for award winners along with their spouses and supervisors to attend recognition events. Educational Materials: $2,100 This money would be used to purchase training materials used by LECD staff to train the telecommunicators on the use of the call answering equipment. This money would also be used to help the PSAPs build their own education libraries. It would include purchase of videos, instructional materials, reference materials and other meeting supplies. Total Telecommunicator Training/Travel $16,000 Proposed Budget FY 2007-2008 Page 32 LUBBOCK EMERGENCY COMMUNICATION FY 2007-2008 BUDGET PSAP SUPPORT Catastrophic Contingency: In the event of a catastrophic loss, the insurance companies do not pay immediately so some funds need to be available for use in these circumstances. Emergency Response Support: Street Signs $10,000 $18,500 These figures are based upon "per sign" costs obtained from the District's sign vendor, Lubbock Grader Blade. Material costs continue to increase. Replacement of missing and vandalized signs will account for the biggest portion of this year's sign budget. Figures are based upon the purchase history of sign orders and what is anticipated for the coming year by our personnel and County sign personnel.. Criticall $8,500 This will cover the purchase of computer hardware and software to replace applicant -screening equipment (Perfex) that was purchased by LECD not long after the District came into existence. This is also a move to keep up with technology. Intergovernmental Aerial Mapping: $5,000 This is LECD's share to participate in an aerial photograph/mapping program with the City of Lubbock and Lubbock County. LECD would have access to the data (aerial photographs) that will be used to update our current centerline map, which is used in the PSAPs. LECD has participated in similar programs in the past. PSAP Communication Services: $1,[-00 This covers a portion of the cost of services required to maintain availability of staff for PSAP requests. This includes wireless devices and pagers. Proposed Budget FY 2007-2008 Page 33 Equipment Re lacement Fund — PSAP: $430,000 This is a revolving fund. These funds carry over from one year to the next and increase by the same amount each year. To arrive at this figure we took the cost of the CPE, software, logging recorders, netclocks and installation and added to this amount 20% to cover increases in products and services. Currently, we have about $1.7 million in the replacement account. With the changes in technology that we need to prepare for, the annual addition to this fund will put LECD in a position to make the necessary equipment changes without forcing an increase in the service fee. Proposed Budget FY 2007-2008 Page 34 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET PSAP SUPPORT Projects Wireless Implementation: $50,000 The major wireless carriers are providing Phase ll service, and contracts have been established with them. Funds will be needed this fiscal year to pay the smaller carriers that may start the Phase II implementation process. Emerging Technologies: $200,000 Emerging Technologies are the future of 9-1-1. Currently there are more than ten different types of devices that can conceivably dial or call 9-1-1. The present 9-1-1 network does not have the capability to provide the life saving location information from all of these various devices. The above funding will allow LECD to fully investigate networks and technologies that will allow our PSAPs to locate these devices and future devices that could call 9-1-1. PSAP Grant Funding: $186,000 Starting in fiscal year (FY 2005-2006) LECD changed from an entitlement -funding program to a grant -funding program. Grants are approved in June of the current fiscal year to be included in the budget of the forthcoming fiscal year. The grant program was approved in February of 2005, and the supported PSAPs were notified by letter of the program shortly thereafter. Six of our eight PSAPs have requested grant funding. They are: Lubbock County Sheriff's Department - $19,800 for integrated mapping; Lubbock EMS - $43,900 for ProQA software, training, and licenses; Lubbock Fire Department — $41,200 for console furniture and monitors for their CAD system; Lubbock Police Department - $49,300 for console furniture to finish their upgrade which started two years ago, monitors for a new AVL System, two additional CAD workstations with monitors; Plainview Police Department - $31,500 for console furniture; Texas Tech Police Department - $1,100 for ergonomic dispatch chairs. All items meet the criteria of the Grant Program. Redundant Communication Network: $2,050,000 This project is intended to establish a redundant 9-1-1 communication network between the AT&T swift central office and all of the 9-1-1 PSAPs that are served by the District. This redundant network may include the use of a District financed microwave system, a physically diverse fiber/copper network from our local exchange carrier, or a physically diverse network from an alternate service provider. Proposed Budget FY 2007-2008 Page 35 CPE Technician: $80,000 For the last several years the District has discussed hiring personnel to maintz 9-1-1 call receivinglanswering equipment (CPE - Customer Premise Equipmei our 9-1-1 Centers. With the latest upgrade, computer technology is now the m component in the 9-1-1 call process. Though we have had good service from vendors, we now need technician(s) with specialization in computers and netv Starting in FY 2008/2009 the District would become the first tier support for CI problems and would maintain a contract with vendors for tier 2 service. Total Proiects $2,566,000 Proposed Budget FY 2007-2008 Page 36 LUBBOCK EMERGENCY COMMUNICATIO FY 2007-2008 BUDGET CHARTS FY 2007-2008 Revenue Forecast Financial Charts 9-1-1 Calls Proposed Budget FY 2007-2008 Page 37 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET AT&T-LUBBOCK AT&T - PLAINVIEW WINOSTREAM SOUTH PLAINS TELEPHONE COOP WIRELESS-LUBBOCK WIRELESS - PLAINVIEW PRIVATE SWITCH - TEXAS TECH CLEC-LUBBOCK CLEC - PLAINVIEW INTERESTINCOME- LUBBOCK INTEREST INCOME - PLAINVIEW SPAG-LUBBOCK SPAG - PLAINVIEW MISCELLANEOUS TOTAL REVENUE % CHANGE FROM PREVIOUS YEAR TOTAL SERVICE FEE REVENUE % CHANGE FROM PREVIOUS YEAR 2 0 0 7- 2 0 0 8 REVENUE FORECAST 2002-2003 2003-2004 2004-2005 2005-2006 Projected 2006-2007 Projected 2007-2008 599,607 554,608 513,864 492,148 481,500 471,000 48,946 46,458 50,614 42,517 40,000 37,650 34,931 43,338 35,903 31,831 28,800 25,000 21,871 21,566 20,944 19,844 18,500 17,300 666,934 737,978 816,623 9.23,196 975,000 1,029,500 60,096 65,422 71,520 80,730 85,000 89,500 36,051 33,047 20,218 18,952 0 0 410,095 389,869 364,242 384,096 400,000 416,500 1,257 1,000 1,000 60,169 58,743 125,149 234,467 275,000 275,000 1,256 1,651 4,113 7,573 12,000 12,000 7,599 7,474 7,456 3,610 2,800 2,800 2,297 2,350 2,248 2,493 2,500 2,500 0 207 2,881 0 0 0 1,949,851 1,962,711 2,035,775 2,242,713 2,322,100 2,379,750 -6.38% 0,66% 3.72% 10.17% 3.54% 2.48% 1,888,426 1,9.02,110 1,903,632 2,000,673 2,035,100 2,092,750 -5.38% 0.72% 0.08% 5.10°1 1.72% 2.83% Proposed Budget FY 2007-2008 Page 38 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET Revenue Comparison REVENUE ,1,200,000-- -1,000,000 F-800,000 600,000 L400,000 L200,000 ILEC CLEC Wireless Interest ■ 00-01 ❑ 01-02 ❑ 02-03 ■ 03-04 ■ 04-05 ■ 05-06 Proj. 0 06-07 Proj CHART 1 REVENUE vs. SERVICE FEE L2,400,000 0,300,000 x,200,000 02,100,000 02,000,000 - 0000,010000■ ■ ❑9,900,000 ■�■i■ [71,800,000 00-01 01-02 02-03 03-04 04-05 05-06 06-07 Proj —0—Total Revenue —0—Service Fee CHART 2 Proposed Budget FY 2007-2008 Page 39 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET Revenue vs. Expenses L2,500,000 ,_2,000,000 ♦� �► -1,500,000 X1,000,000 _00,000 01-02 02-03 03-04 04-05 05-06 —*—Expenses —*—Revenue This chart shows a comparison for the last five years between revenue and expenses. This does not reflect current year expenses and revenue. CHART 3 Proposed Budget FY 2007-2008 Page 40 LUBBOCK EMERGENCY COMMUNICATION DIS FY 2007-2008 BUDGET District/PSAP Breakdown ■ District 16% 4 "— falp ■ PSAP 84% This chart shows 84% of the District's FY 2007-2008 Budget goes toward the direct support of the Public Safety Answering Points (PSAPs). CHART 4 Proposed Budget FY 2007-2008 Page 41 LUBBOCK EMERGENCY COMMU FY 2007-2008 BUI PSAP Suppor Emergency Response Equipment Support Replacement 1% 10% Maintenance 10°/® Aerial Mapping 1% Catastrophic 2% Training 1% Recurring 12% Comm Svcs 1% Projects 62% This chart shows how the 84% of the District's budget that goes toward direct support of the PSAP is broken down. The mission of LECD is to provide "end to end" support for the 9-1-1 call. To do this effectively the District expends the bulk of its resources on this task. CHANT 5 Proposed Budget FY 2007-2008 Page 42 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2007-2008 BUDGET District Operations Furn & Equip Equipment 2% Replacement 2% Other Services 24% Maintenance 2% Supplies 1 % Personnel 69% As shown in this chart, personnel services make up the bulk of the District portion of the budget. CHART 6 Proposed Budget FY 2007-2008 Page 43 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 20072408 BUDGET Calls by PSAP "Wireless calls received by Lubbock PD, Lubbock SO or Slaton Plice and transferred to this PSAP. Beginning Feb -07 Slaton Fire calls are included in Slaton Police call counts. This chart represents the 9-1-1 calls handled by the PSAPs supported by the District. These numbers are based on the AT&T ASK reporting system. During this time period of FY 07-08, 59% of all 9-1-1 calls were from wireless phones. This percentage is up from 55% during the same time period of FY 05-06. CHART 7 Proposed Budget FY 2007-2008 Page 44 May -06 Jun -06 Jul -06 Aug -06 Sep -06 Oct -06 Nov -06 Dec -06 Jan -07 Feb -07 Mar -07 Apr -07 Total Lubbock Police wireline calls 5,316 4,913 5,292 5,295 5,246 4,629 4,062 4,171 4,247 3,661 4,837 4,360 56,029 wireless calls 7,332 7,379 6,811 7,525 6,542 _ 6,122 5,527 6,465 6,838 6,326 7,364 6,912 81,143 voice over IP calls 18 9 7 18 7 18 11 88 Lubbock SO wireline calls 659 592 610 561 530 462 439 472 1,428 445 534 456 7,188 wireless calls 1,123 1,025 1,051 1,050 875 778 1,724 849 1,008 848 1,083 919 12,333 voice over IP calls 0 0 0 10 2 1 2 15 Plainview Police wireline calls 4791 516 535 482 4431 445 3a4 499 4661 459 586 503 5,796 wireless calls 585 610 621 616 607 561 536 537 706 557 5861 490 7,012 voice over IP calls 9 0 0 12 7 5 1 34 Slaton Police wireline calls 135 163 134 138 107 160 118 174 302 119 122 207 1,879 wireless calls 122 167 214 130 98 103 106 109 268 123 136 123 1,699 voice over IP calls 0 0 01 al 0 1 0 9 Texas Tech Police wireline calls 63 46 27 167 99 70 66 28 44 76 30 35 751 wireless calls 10 10 9 13 25 16 12 6 10 15 10 7 143 voice over 1P calls 0 0 0 0 0 0 0 0 TOTAL PRIMARY wireline wirelessi Vo1P TOTAL 71,643 102,330 146 174,119 Lubbock EMS wireline calls 1,169 1,112 1,028 1,045 1,0591 1,138 1,003 1,078 1,140 1,022 1,036 1,024 12,854 wireless calls' 495 445 45.3 489 466 443 417 445 492 468 504 435 5,552 voice over IP calls 5 2 2 4 1 0 4 18 Lubbock Fire wireline calls 107 113 130 97 79 77 101 86 92 159 86 73 1,200 wireless calls" 173 159 181 147 82 82' 95 125 107 176 114 83 1,524 voice over IP calls 1 0 0 01 0 2 1 0 3 Slaton Fire wireline calls 6 11 2 0 1 13 0 5 12 0 0 0 50 wireless calls' 12 1 4 0 1 2 6 1 7 0 0 0 34 voice over IP calls D 0 0 0 0 0 0 0 TOTAL SECONDARY wireline wireless VaIP TOTAL 14,104 7,110 21 21,235 "Wireless calls received by Lubbock PD, Lubbock SO or Slaton Plice and transferred to this PSAP. Beginning Feb -07 Slaton Fire calls are included in Slaton Police call counts. This chart represents the 9-1-1 calls handled by the PSAPs supported by the District. These numbers are based on the AT&T ASK reporting system. During this time period of FY 07-08, 59% of all 9-1-1 calls were from wireless phones. This percentage is up from 55% during the same time period of FY 05-06. CHART 7 Proposed Budget FY 2007-2008 Page 44 LUBBOCK EMERGENCY COMMUNICATION DISTRICT 8200 Nashville Ave., Suite A200 • Lubbock, TX 79423-1909 806.747.6911 • fax 806.747.5803 • www.911.lubbock.tx.us June 22, 2007 Lubbock City Council Mayor David Miller PO Box 2000 Lubbock, TX 79457-2000 The Lubbock Emergency Communication District Board of Managers has approved for distribution the L.E.C.D. proposed budget for fiscal year 200712008 commencing October 1, 2007. The proposed budget represents a fair and prudent financial plan to accomplish the L.E.C.D. mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District. L.E.C.D. is required to submit its proposed budget for review to the governing bodies within the boundaries of the District. We are requesting that this item be placed on the agenda for the July 12, 2007, City Council Meeting. A representative from the District will attend. The proposed budget reflects an overall increase of 67% from the current year. This increase is due to the proposed installation of a redundant physically diverse communication network to carry critical 9-1-1 calls from the AT&T swift central office to our 9-1-1 Centers. We also have included a CPE Technician whose sole responsibility will be to maintain the critical 9-1-1 equipment at each of our 9-1-1 Centers. Our goal is to have a 9-1-1 system capable of receiving 9-1-1 calls anytime, anywhere, from any device. Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, (May 24, 1999) the reviewing entities may provide comments on the proposed budget to the L.E.C.D. Board of Managers by September 1, 2007. Comments on this proposed budget will become part of the record at the September Board Meeting. If you need additional information, please feel free to contact Operations Manager, Dyanne Neill, at 747-5163. We appreciate the opportunity to serve you and your constituents. Sincerely, Michael H. Crossie, ENP Executive Director Attachments "...to provide the best possible, trouble free 9-1-1 network for the citizens we serve..." [UbWk