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Resolution - 2007-R0111 - Contract - Office Depot - Office Supplies - 03/22/2007
Resolution No. 2007-RO111 March. 22, 2007 Item No. 5.24 RESOLUTION BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the City Council of the City of Lubbock hereby authorizes and directs the Mayor of the City of Lubbock to execute a Contract by and between the City of Lubbock and Office Depot of Fort Worth, Texas, as secondary contractor for office supplies for the City of Lubbock, ITB 07 -001 -MA, which Contract and any associated documents, are attached hereto and made a part of this Resolution for all intents and purposes. Passed by the City Council this 22nd day of ATTEST: Garza, City Secretary APPROVED AS TO CONTENT: March , 2007. DAVID . MILLER, MAYOR V -t. Victor Kilman Director of Purchasing and Contract Management VED AS -TO FORM: andiver, DDres/OfficeDepot07Con Res March 12, 2007 Resolution No. 2007—RO111 P.O. Box 2000 Lubbock, Texas 79457 (806) 775-2167 • Fax (806) 775-2164 March 12, 2007 Office Depot Attn: Shelly Johnson 14600 Trinity Blvd. #300 Fort Worth, TX 76155 RE: ITB #07 -001 -MA - OFFICE SUPPLIES - ANNUAL PRICING Dear Ms. Johnson: Office of Purchasing OFFICE DEPOT has been awarded the items noted below for Office Supplies - Annual Pricing Secondary Contractor based on your response to the City of Lubbock Invitation to ITB #07 -001 -MA. 1. A Purchase Order will be issued by the City of Lubbock and covers the category of items shown below, and no other, during the period beginning April 2, 2007. The City of Lubbock shall not be responsible for payment of any invoices except those orders placed pursuant to this agreement. 2. Category of Items: SEE ATTACHED 3. OFFICE DEPOT's bid dated February 22, 2007, is incorporated into and made a part of this agreement. 4. Prices: As quoted. 5. All invoices shall be directed to: Accounting Department City of Lubbock PO Box 2000 Lubbock, Texas 74457 The City of Lubbock reserves the right to enforce the performance of this contract in any manner prescribed by law of deemed to be in the best interest of the City of Lubbock in the event of breach or default of this agreement. The City of Lubbock reserves the right to terminate this agreement with a thirty (30) day written notice in the event OFFICE DEPOT fails to perform in accordance with their bid dated February 22, 2007. CITY OF LUBBOCK: David Mayor APPROVED AS TO CONTENT: q f__1 Victor Kilman hector of urchasing And Contract anagement WO -• ry-lum I19j lei. .1sm-MAN W24 WAX I cc: Bid Folder Vendor File ATTEST: eQj,e�. '��c Retkcca Garza City Secretary Resolution No. 2007-RO111 ITB #07 -001 -MA, Office SuPPws - Anr—I Prici?V SUBMIT TO: CITY OF LUBBOCK i r CITY OF LUBBOM TEXAS Purchasing & Contract Management 1625 13`fi Street, Rm 204 Lubbock, Tx7WI-383U EQUAL INVITATION TO BID AN CONTACT PERSON: OPPORTUNITY nn 7�� Marta Alvaret EMPLOYER #07-001—MA TEL: 806.7752167 FAX: 806.775.2164 http:/Ipurchasing.ci.lubWck.tx.us TITLE: Office Supplies - Annual Pricing SUBMITTAL DEADLINE: February 22, 2007, 2:00 p.m. CSP PRE BID DATE, TIME AND LOCATION: DELETED Any bids recemdvfter #W tuW imd date listed abow. rgWd-s &f&rm0de of detirey, .¢mel be rrrnned unopened RESPONDENT NAME: LABEL THE OUTSIDE OF YOUR SEALED BID WITH THE ITB NUMBER, THE Brian McP a ak CLOSING DATE AND TIME, AND YOUR COMPANY NAME AND ADDRESS. MAILING ADDRESS: IF RETURNING ASA "NO BID". PLEASE COMPLETE AND RETURN THE P.O. Box 1920 "STATEMENT OF NO BID". CITY — STATE — ZIP; THE CITY OF LUBBOCK RESERVES THE RIGHT TO ACCEPT OR REJECT ANY Lubbock, Texas 79408 AND ALL BIDS IN WHOLE OR IN PART AND WAIVE ANY INFORMALrfY IN THE TELEPHONE NO: COMPETITIVE BID PROCESS. FURTHER, THE CITY RESERVES THE RIGHT TO ENTER INTO ANY CONTRACT DEEMED TO BE IN THE BEST INTEREST OF THE 806-763-2500 CITY. FAX NO: IT IS THE INTENT AND PURPOSE OF THE CITY OF LU13BOCK THAT THIS 806-747-1600 REQUEST PERMITS COMPETITIVE BIDS. IT IS THE BIDDER'S RESPONSIBILITY E-MAIL: TO ADVISE THE CITY OF LUBBOCK PURCHASING MANAGER IF ANY mepeak@bakerofficeproducts.com LANGUAGE, REQUIREMENTS, ETC„ OR ANY COMBINATIONS THEREOF, FEDERAL TAX ID NO. OR SOCIAL SECURITY NO. INADVERTENTLY RESTRICTS OR LIIk1ITS THE REQUIREMENTS STATED IN THIS ITB TO A SINGLE SOURCE. SUCH NOTIFICATION MUST BE SUBMITTED IN 75-2647173 WRITING AND MUST BE RECEIVED BY THE PURCHASING MANAGER NO LATER THAN FIVE 5 BUSINESS DAYS PRIOR TO THE ABOVE SUBMITTAL DEADLINE. THE BIDDER HEREBY ACKNOWLEDGES RECEIPT OF AND AGREES ITS BID IS BASED ON ANY ADDENDA POSTED ON RFPDEPOT.COM The City of Lubbock Charter states that no officer or employee of the City can (benefit from any contract, job, work or service for the municipality or be interested in the sale to the City of any supplies, equipment, material or articles purchased. Will any olTiccr or employee of the City, or member of their immediate family, benefit f um the award of this bid to the above firm?_ YES X NO IN COMPLIANCE WITH THIS SOLICITATION, THE UNDERSIGNED BIDDER HAVING EXAMINED THE INVITATION TO BID AND SPECIFICATIONS, AND BEING FAMILIAR WITH THE CONDITIONS TO BE MET, HEREBY SUBMITS THE FOLLOWING BID FOR FURNISHING THE MATERIAL, EQUIPMENT, LABOR AND EVERYTHING NECESSARY FOR PROVIDING THE ITEMS LISTED ON THE ATTACHED BID FORM AND AGREES TO DELIVER SAID ITEMS AT THE LOCATIONS AND FOR THE PRICES SET FORTH ON THE BID FORM. AN INDIVIDUAL AUTHORIZED TO BIND THE COMPANY MUST SIGN THE FOLLOWING SECTION. FAILURE TO EXECUTE THIS PORTION MAY RESULT IN BID REJECTION. By my signature I certify that this offer is made without prior understanding, agreement, or connection with any corporation, firm, busute ss entity', or person submitting an offer for the same materials, supines, equipment, or servico(s), and is in all respects fair and without collusion or fraud. I further agree that if the offer is accepted, the offeror will convey, sell, assign, or transfer to the City of Lubbock all right, title. and interest in and to all causes of action it may now of hereafter acquire under the Anti-trust lama of the United States and the State of Texas for price fixing relating to the particular commodity(s) or service (s) purchased or aired by the City of Lubbock. At zkhr—Ci�'s incretion, such assignment shall be made and become effective at the time the Cay tmdcm final payment a wad General Manager A gesture Title Brian McPeak February 22, 2007 PrisVType Name Date 07-001-MOLdoc THIS FORM MUST BE COMPLETED AND RETURNED WITH YOUR RESPONSE. ORIC�INAL ITB $107-" AM, Moe SWOws - Annual Priurg BID FORM Office Supplies - Annual Pricing CITY OF LUBBOCK, TEXAS ITB #07 -001 -MA In compliance with the Invitation to Bid #07 -001 -MA, the undersigned Bidder having examined the Invitation to Bid and Specifications, and being familiar with the conditions to be met, hereby submits the following Bid for furnishing the material, equipment, labor and everything necessary for providing the items listed below and agrees to deliver said items at the locations and for the prices set forth on this form. The Invitation to Bid #07 -001 -MA is by reference incorporated in this contract. The Bid Form must be completed in blue or black ink or by typewriter. ITEM I DESCRIPTION Mark-Up Percentage to be added to the USSCO Net Pricer NET PRICE END COLUMN I _ THE SELLING PRICE DURING THE TERM OF THE CONTRACT SHALL BE F.O.B. CITY OF LUBBOCK AND SHALL BE DETERMINED OR CALCULATED BY TAKING THE NET PRICE END COLUMN FROM THE UNITED STATIONER'S (USSCO) QUARTERLY NET PRICER CATALOG AT THE TIME OF ORDER AND ADDING THE BIDDER'S "MARK UP" PERCENTAGE TO THAT FIGURE. The selling price shall never 1.0 % exceed USSCO's general tune retail catalog LisbRetail price. The successful bidder shall provide to the City a current USSCO quarterly Net Pricer Catalog. Purchases made from this contract shall include all commodities/imaging supplies and copy paper available in the most recent United Stationer's general line retail catalog. Bidders ate to include the current USSCO quartedy net pricer cafaloa with their bid 'PRICE: F.O.B. Destination, Freight Pre -Paid and Allowed "Days After Receipt of Order (ARO) PAYMENT TERMS AND DISCOUNTS - Bidder offers a prompt payment discount of U %, net _ calendar days. Discounts will not be considered in determining low bid. Unless otherwise indicated on the Bid Form, payment terms will be NET THIRTY DAYS. The City will pay the successful bidder within thirty days after the receipt of a correct invoice or after the date of acceptance, whichever event occurs later. Discounts for prompt payment requiring payment by the City within a stipulated number of days will be interpreted as applying within the stipulated number of calendar days after the date of receipt by the City of a correct invoice or after the date of acceptance that meets contract requirements, whichever event occurs later. Discounts for payment in less than ten days will not be considered. MOST FAVOURED PRICING: The Bidder certifies that the price quoted is not in excess of the lowest price charged anyone else, including its most favoured customer, for like quality and quantity of the products/services; does not include an element of profit on the sale in excess of that normally obtained by the Bidder on the sate of pnuducts/services of like quality and quantity; and docs not include any provision for discounts to selling agents. If at any time during the contract period, the supplier should sell or offer for sale to any otter customer, an equal or less quantity of similar contract products of like or better quality, at a lower net price(s) than provided herein, supplier agrees to notify the City and sell same product(s) at the lower price(s) on all deliveries made during the period in which such lower price(s) is effective. INTERLOCAL PURCHASING (optional): The City desiues to make available to other local governmental entities of the State of Texas, by mutual agreement with the successful bidder, and property authorized interlocal purchasing agreements as provided for by the Interlocal Cooperation Act (Chapter 791, Government Code), the right to purchase the same services, at the prices quoted, for the period of this contract Fach bidder shall indicate on the Bid Form in the space provided below if he/she will honor Political Subdivision orders in addition to orders from the City of Lubbock_ Should these other governmental entities decide to participate in this contract, would you (the bidder) agree that all terms, conditions, specifications, and pricing would apply? Other governmental entities that mit have interests in this contract are Fre iship Independent School District, Lubbock Housing Authority, Lubbock County, Lubbock County Hospital District, Lubbock Independent School 07-00i-rk.d0c ITB 007-9-M& O fim Supplies - A nmol Prk* g District, South Plains Association of Governments, City of Texarkana, Texas Tech University, West Texas Municipal Power Agency, Lynn County, and City of Wolflorth. YES X NO • if you (the bidder) checked YES, the following will apply: • Governmental entities utilizing Interlocal Agreements for Cooperative Purchasing with the City of Lubbock will be eligible, but not obligated, to purchase materials/services under the contrdct(s) awarded as a result of this solicitation. All purchases by governmental entities other than the City of Lubbock will be billed directly to that governmental entity and paid by that governmental entity. City of Lubbock will not be responsible for another governmental entity's debts. Each governmental entity will order their own materials/service as needed. THIS BID IS SUBMITTED BY Baker Office Products a corporation organized under the Baker Office Products West Texas Inc., laws of the Stake of , or a partnership consisting of e,eneral Partner or an individual trading as of the City of Firm Baker Office Products Address: 1301 13th Street City: Lubbock State: TX Zi Firm By M/WBE Woman Black American Native American Hispanic American Asian Pacific other (Specify) American Authorized Representative -must sii Officer Name by hand and Title'-L_t'rrrV `�' '�1 P2'�" Please Print Business Telephone Number. FOR CITY USE ONLY 806-763-2500 Bid Form Item Number(s) Awarded to Above Named Firrn/Individual: 2/22%07 FAX: 806-747-1600 Date of Award by City Council (for bids over $15,000): Date PA./Contract Issued: pit,rc� LABEL THE OUTSIDE OF YOUR SEALED BID WITH THE ITB PLUMBER, TBE CLOSING DATE AND TIME, AND YOUR COMPANY NAME AND ADDRESS. 07-0o1-MA.d0c 3 Authorized Representative -must sii Officer Name by hand and Title'-L_t'rrrV `�' '�1 P2'�" Please Print Business Telephone Number. FOR CITY USE ONLY 806-763-2500 Bid Form Item Number(s) Awarded to Above Named Firrn/Individual: 2/22%07 FAX: 806-747-1600 Date of Award by City Council (for bids over $15,000): Date PA./Contract Issued: pit,rc� LABEL THE OUTSIDE OF YOUR SEALED BID WITH THE ITB PLUMBER, TBE CLOSING DATE AND TIME, AND YOUR COMPANY NAME AND ADDRESS. 07-0o1-MA.d0c 3 ITB 007 -001 -MA, Office Supplies - Annual Pncing Office Supplies -Annual Pricing CITY OF LUBBOCK, TEXAS ITB 407 -001 -MA THE CITY OF LUBBOCK APPRECIATES YOUR TIME AND EFFORT IN PREPARING YOUR BID. ALL BIDDERS SHOULD FAMILIARIZE THEMSELVES WITH THE FOLLOWING INSTRUCTIONS TO BIDDERS, GENERAL CONDITIONS, AND ATTACHED SPECIFICATIONS. 1. INSTRUCTIONS TO BIDDERS BID DELIVERY, TIME & DATE 1.1 The City of Lubbock is seeking written and sealed competitive bids to fumish Office Supplies - Annual Pricing per the attached specifications. Sealed bids will be received no later than 2:00 p.m- CST, February 22, 2007, if datettime stamped on or before 2:00 p.m- at the office listed below. Any bid received after the date and hour specified will be rejected and returned unopened to the bidder. EACH BID AND SUPPORTING DOCUMENTATION MUST BE IN A SEALED ENVELOPE OR CONTAINER PLAINLY LABELED IN THE LOWER LEFT-HAND CORNER "ITB #107 -001 - MA, Office Supplies - Annual Pricing " AND THE BID OPENING DATE AND TIME. BIDDERS MUST ALSO INCLUDE THEIR COMPANY NAME AND ADDRESS ON THE OUTSIDE OF THE ENVELOPE OR CONTAINER. Bids must be addressed to: Marta Alvarez, Purchasing Manager City of Lubbock 1625 13th Street, Room 204 Lubbock, Texas 79401 1.2 Bidders are responsible for making certain bids are delivered to the Purchasing Department_ Mailing of a bid does not ensure that the bid will be delivered on time or delivered at all. If bidder does not hand deliver bid, we suggest that he/she use some sort of delivery service that provides a receipt. The City of Lubbock assumes no responsibility for errant delivery of bids, including those relegated to a courier agent who fails to deliver in accordance with the time and receiving point specified- 1.3 pecified1.3 Bids will be accepted in person, by United States Mail, by United Parcel Service, or by private courier service. No bids will be accepted by oral communication, telephone, electronic mail, telegraphic transmission, or telcfacsimile transmission. TUE CITY WILL NOT ACCEPT FAX BIDS. The Bid Form must be completed in blue or black ink or by typewriter - 1.4 Bids may be withdrawn prior to the above scheduled time set for closing of the bids. Bids CANNOT be withdrawn, altered or amended after bid closing- Alteration made before bid closing must be initiated by bidder guaranteeing authenticity. 1.5 The City of Lubbock reserves the right to postpone the date and time for opening bids through an addendum. PRE-BID MEETING 'DELETED' CLARIFICATION OF REQUIREMENTS 3.1 It is the intent and purpose of the City of Lubbock that this request permits competitive bids. It is the bidder's responsibility to advise the City of Lubbock Purchasing Manager if any language, requirements etc or any combinations thereof inadvertently restricts or limits the rpgwrements stated in this ITB to a single source. Such notification must be submitted in writing and must be received by the Purchasing Manager no later than five (5) business days prior to the bid closing date. A review of such notifications will he made. 07-001-M&dw 4 ITB #074301 -MA, Office supplies - AnruM Pricing 3.2 ALL REQUESTS FOR ADDITIONAL INFORMATION OR CLARIFICATION CONCERNING 'PHIS INVITATION TO BID (ITB) MUST BE SUBMITTED IN WRITING NO LATER THAN FIVE (5) BUSINESS DAYS PRIOR TO THE BID CLOSING DATE AND ADDRESSED TO: Manta Alvarez, Purchasing Manager City of Lubbock 1625 13a' Street Lubbock, Texas 79401 Fax: (806)775-2164 RFPDepot: ADDENDA & MODIFICATIONS 4.1 Any changes, additions, or clarifications to the ITB are made by A L) i) E N, t).t information available over the Internet at : We strongly suggest that you check for any addenda a minimum of forty-eight hours in advance of the response deadline. lit:,suNV`,SES 1N I 14-10L4 I *NT E R � E:'T . k (..'CESS may use computers available at most 4.2 Any offeror in doubt as to the true meaning of any part of the ITB or other documents may request an interpretation thereof from the Purchasing Department. At the request of the offeror, or in the event the Purchasing Department deems the interpretation to be substantive, the interpretation will be made by written addenda issued by the Purchasing Department. Such addenda issued by the Purchasing Department will be available over the Internet at : I . — 1� and will become part of the proposal package having the same binding effect as provisions of the original ITB. No verbal explanations or interpretations will be binding. In order to have a request for interpretation considered, the request must be submitted in writing and must be received by the City of Lubbock. 4.3 All addenda, amendments, and interpretations of this solicitation shall be in writing. The City of Lubbock shall not be legally bound by any amendment or interpretation that is not in writing. Only information supplied by the City in writing or in flus ITB should be used in preparing bid responses. All contacts that a bidder may have had before or after receipt of this ITB with any individuals, employees, or representatives of the City and any information that may have been read in any news media or seen or heard in any communication facility regarding this bid should be disregarded in preparing responses. 4.4 The City does not assume responsibility for the receipt of any addendum sent to bidders. EXAMINATION OF DOCUMENTS AND REQUIREMENTS 5.1 Each bidder shall carefully examine all ITB documents and thoroughly familiarize itself with all requirements prior to submitting a bid to ensure that the goods and/or services being bid meet the intent of these specifications. 5.2 Before submitting a bid, each bidder shall be responsible for making all investigations and examinations that are necessary to ascertain conditions and requirements affecting the requirements of this Invitation to Bid_ Failure to make such investigations and examinations shall not relieve the bidder from obligation to comply, in every detail, with all provisions and requirements of the Invitation to Bid. BID SUBMITTAL 6.1 BIDDERS MUST SUBMIT THE ORIGINAL AND ONE COPY OF THE SEALED BID TO THE PURCHASING DEPARTMENT PRIOR TO RESPONSE DUE DATEITIME. FAILURE TO SUBMIT THE ADDITIONAL COPY MAY RESULT IN THE BID BEING DECLARED UNRESPONSIVE TO SPECIFICATION AND MAY NOT BE FURTHER EVALUATED_ The original must be clearly marked "ORIGINAL" and the copy must be clearly marked "COPY". 6.2 Bids must be submitted on the Bid Form and the Bidder must sign and date their bid in the space provided. Identify the item bid, including brand name and model number, if applicable. Enter unit price, extended cost, and delivery days in the columns provided. In the event of discrepancies in extension, the unit price shall govern. A bid will be subject to being considered irregular and may be rejected if it shows omissions, alterations of form conditional alternate bids, additions or alternates in lieu of the items specified, if the unit prices are obviously unbalanced (either in excess of or below reasonably expected 07-n01-M&&X ITB N07-Wi -MA, Office Supplies - Animal Pricing values), or irregularities of any kind. "THE BID FORM MUST BE COMPLETED IN BLUE OR BLACK INK OR BY TYPEWRITER- 6.3 YPEWRITER 6.3 The City is exempt from Federal Excise, State Sales and Transportation taxes. TAX MUST NOT BE INCLUDED IN BID. Tax exemption certificates will be executed by the Purchasing Manager upon request 6.4 Any information regarding warranties and/or maintenance agreements pertaining to said bid item(s) are to be included in the bid. 6.5 Bids will not be considered unless bid F.O.B. delivered and include all delivery and Wkaging costs. The number of calendar days required to place the materials in the City's receiving point under normal conditions must be shown on the Bid Form. DO NOT quote shipping dates. Failure to indicate delivery days on the Bid Form will obligate Bidder to complete delivery in two weeks. A minimum of five days better delivery will automatically break a tie bid. Unrealistically short or undue long delivery practises may cause bid to be disregarded. Consistent failure of a bidder to meet delivery promises without a valid reason may cause removal from the bid list 6.6 Bid prices must be fum for a minimum period of sixty (60) days. Bids subject to price increases will not be considered. 6.7 All bids, responses, inquiries, or correspondence relating to or in reference to this ITB, and all reports, charts, and other documentation submitted by bidders shall become the property of the City of Lubbock when received. 6.8 If there are any additional charges of any kind, other than those mentioned above, specified or unspecified, offeror MUST indicate the items required and attendant costs or forfeit the right to payment for such items. 6.4 LABEL THE OUTSIDE OF YOUR SEALED BID WITH THE rrB NUMBER, THE CLOSING DATE AND TIME, AND YOUR COMPANY NAME AND ADDRESS. BID PREPARATION COSTS 7.1 Issuance of this ITB does not commit the City of Lubbock, in any way, to pay M costs incurred in the preparation and submission of a bid. Also, should a bidder bid an alternate, any test costs to prove equality of product will be at the expense of the bidder, not the City of Lubbock. 7.2 The issuance of this ITB does not obligate the City of Lubbock to enter into contract for any services or equipment 7.3 All costs related to the preparation and submission of a bid shall be paid by the bidder. TRADE SECRETS, CONFIDENTIAL INFORMATION AND THE TEXAS PUBLIC INFORMATION ACT 8.1 If you consider any portion of your bid to be privileged or confidential by statute or judicial decision, including trade secrets and commercial or financial information, clearly identify those portions. 8.2 The City of Lubbock will honor your rotations of trade secrets and confidential information and decline to release such information initially, but please note that the final determination of whether a particular portion of your bid is in fact a trade secret or commercial or financial information that may be withheld from public inspection will be made by the Texas Attorney General or a court of competent jurisdiction- In urisdictionIn the event a public information request is received for a portion of your bid that you have marked as being confidential information, you will be notified of such request and you will be required to justify your legal position in writing to the Texas Attorney General pursuant to Section 552.305 of the Government Code. In the event that it is determined by opinion or order of the Texas Attorney General or a court of competent jurisdiction that such information is in fact not privileged and confidential under Section 552.114 of the Government Code and Section 252.049 of the Local Government Code, then such information will be made available to the requester. 8.3 Marking your entire bid CON-FIDENTIAL/PROPRIETARY is not in conformance with the Texas Open Records Act. LICENSES, PERMITS, TAXES 07-OWMA.doc ITB rr 7-M -MA, Otte S+ppes - ArxKAW Pricing 4.1 The price or prices for the work shall include full compensation for all taxes, permits, etc. that the bidder is or may be required to pay. 10 HISTORICALLY UNDERUTILIZED BUSINESS (HUB) REQUIREMENTS 10.1 The City of Lubbock hereby. notifies all bidders that in regard to any contract entered into pursuant to this ITB, Historically Underutilized Businesses (HUB's) will be afforded equal opportunities to submit bids and will not be discriminated against on the grounds of race, color, sex, disability, or national origin in consideration of an award. 10.2 A HUB is defined as a small business concern which is at least 51% owned and controlled by one or more socially and economically disadvantaged individuals, or in the case of any publicly owned business, at least 51% of the stock of which is owned by one ore more socially and economically disadvantaged individuals_ Socially and economically disadvantaged include Women, Black Americans, Hispanic Americans, Native Americans, Asian -Pacific Americans, and Asian -Indian Americans. 11 CONFLICT OF INTEREST 1.1.1 The bidder shall not offer or accept gifts or anything of value nor enter into any business arrangement with any employee, official or agent of the City of Lubbock. 11.2 By signing and executing this bid, the bidder certifies and represents to the City the bidder has not offered, conferred or agreed to confer any pecuniary benefit or other thing of value for the receipt of special treatment, advantage, information, recipients decision, opinion, recommendation, vote or any other exercise of discretion concerning this bid. 12 AUTHORIZATION TO BIND SUBMITTER OF BID 12.1 Bids must show vendor name and address of bidder. Bids must be manually signed by an officer of the company authorized to bind the submitter to its provisions_ Person signing bid must show title or AUTHORITY TO BIND THEIR FIRM TN A CONTRACT. Failure to manually sign bid will disqualify it 12.2 The bid submitted by the bidder shall become an integral pari of the contract between the City and the Bidder and the representations, covenants, and conditions therein contained shall be binding upon the person, firm or corporation executing the same. 13 BID AWARD 13.1 The contract may be awarded to the lowest responsible bidder or to the bidder who provides goods or services at the best value for the City of Lubbock_ In determining the best value for the City of Lubbock, the City may consider a) The purchase price (Mark-Up Percentage to be added to the USSCO Net Prig) 401yo; b) Ease of on -tine ordering 15%; c) Ease of return process 15"/0; d) Reporting capabilities and reports 15%; and e) 'The bidder's past relationship with the City and for the bidder's references 15%. 13.2 The City of Lubbock reserves the right to reject any or all bids, reject any particular item on a bid, and to waive immaterial formalities and to accept the offer most advantageous to the City of Lubbock in its sole discretion. Unless otherwise specified herein, the City may award the bid either item -by -item or on an all -or -none basis for any item or group of items shown on the Bid Form. 13.3 The purpose of this Invitation to Bid (ITB) is to establish an annual office supply contract with a primary and secondary supplier of office supplies (contractors) that will supply City department's limited desk top and office consumable needs Aith a next business day on-site delivery to requesting offices located within the city limits of Lubbock, Texas. 13.4 The contract shall be for a term of three (3) years, said date of term beginning upon City Council date of formal approval. The City and the contractor may, upon written mutual consent, extend the contract for one additional year. 07-rot-MA.doc ITB 407-001 -M Office SWPies - Mrnml Pricing 13.5 This contract shall remain in effect until the expiration date, performance of services ordered, or termination of either party with a sixty (60) day written notice by either party prior to any cancellation. Such written notice must state the reason for cancellation_ The City of Lubbock reserves the right to award the canceled contract to the next lowest responsible bidder or to the bidder who provides goods or services at the best value for the City of Lubbock. 13.6 All bids are evaluated for compliance with specifications before the bid price is considered. Failure to comply with the listed General Conditions may result in disqualification of bid. 13.7 In case of tie bids, preference will be given to local bidders. Consistent and continued tic bidding on any commodity could be cause for rejection of bids by the City of Lubbock and/or investigation by the Attorney General to determine possible Anti -Trust violations. 13.8 Before the City may award a bid to a nonresident bidder, the nonresident bidder's bid must be lower than lowest bid submitted by a responsible Texas bidder by the same margin or amount that a Texas bidder would be required to underbid the nonresident bidder in the nonresident bidders' home state. 13.4 Any contract made, or purchase order issued, as a result of this Invitation to Bid, shall be entered into the State of Texas and under the laws of the State of Texas. In connection with the performance of work, the Bidder agrees to comply with the Fair Labor Standard Act, Equal Opportunity Employment Act, and all other applicable Federal, State, and Local laws, regulations, and executive orders to the extent that the same may be applicable. 13.10 NO INDIVIDUAL OF ANY USING DEPARTMENT HAS THE AUTHORITY TO LEGALLY AND/OR FINANCIALLY COMMIT THE CITY TO ANY CONTRACT, AGREEMENT OR PURCHASE ORDER FOR GOODS OR SERVICES, UNLESS SPECIFICALLY SANCTIONED BY THE REQUIREMENTS OF THIS INVITATION TO BID. 13.11 Responsible Bidder Criteria: The City shall consider only responsible Bidders. Responsible Bidders are those that have, in the sole judgment of the City, the financial ability, experience, resources, skills, capability, reliability and business integrity necessary to perform the requirements of the contract. The City may also consider references and financial stability in determining a responsible Bidder. 14 EQUAL EMPLOYMENT OPPORTUNITY 14.1 Bidder agrees that it will not discriminate in hiring, promotion, treatment, or other terms and conditions of employment based on race, sex, national origin, age, disability, or in any way violative of Title VII of 1964 Civil Rights Act and amendments, except as permitted by said laws. 15 SPECIFICATIONS 15.1 Any catalog, brand naive or manufacturer's reference in the specifications is descriptive and NOT restrictive, and are used to indicate type and quality level desired. Bids on brands of like nature and quality may be considered unless specifically excluded. 15.2 If bidding on other than reference or specifications, bid must show manufacturer, brand, trade name, catalog and/or lot number, etc., on article offered and certify article offered is equivalent to specifications. If other than specified brand of items are offered, specifications, catalog sheets, illustrations and complete descriptive literature must be submitted with bid_ 15.3 Minor deviations from written specifications shall not necessarily disqualify a vendor's bid. The City of Lubbock specification committee will be the sole determiner of what constitutes a minor deviation 15.4 The City may deem it necessary to specify Approved Brands after conclusive testing, prior to usage or standardization- The City may test any sample(s), supplied five of charge, to qualify for the Approved Brand list_ Each sample must be marked with biddees name and address_ At bidder's request and expense, the samples) not destroyed or used in examinations and testing will be returned. 15.5 When specifications call for samples to be submitted, samples shall be delivered by the bidder, at bidder's expense, five days prior to the opening of bids. Each sample shall be clearly tagged to show bidder's name and address and item number. 15.6 The City of Lubbock reserves the right to determine which speck items on any specification requirements require strict adherence, or are most important, and those that are not, or requiring a lesser o7-cot-m&dac 8 ITB 1107-M -MA, Office Supplies - Annual Pricing degree of importance (i.e., the shade of paint is far less important than the horsepower of a motor). Such determination can and will be a basis for evaluating, recommending and making award_ The City will, at its sole discretion, assess warranty offered, and utilize fife -cycle costing and/or performance factors as the evaluation method and basis for award. The low bid most closely meeting specifications is usually the bid given the award, although delivery time is sometimes a necessary factor (i -e., a low bid that best meets specifications will not do us much good if delivery is two years from now). Should a requested specification sheet not be submitted with a bid, this is considered non-responsive and therefore may not be considered. PLEASE READ AND RESPOND TO SPECIFICATION REQUIREMENTS CAREFULLY. 16 CONSIDERATION OF LOCATION OF BIDDER'S PRINCIPAL PLACE OF BUSINESS 16.1 Pursuant to Subchapter Z, Chapter 271, Texas Local Government Code, In purchasing tinder this title any real property, personal property that is not affixed to real property, or services, if a municipality receives one or more competitive sealed bids from a bidder whose principal place of business is in the municipality and whose bid is within five percent of the lowest bid price received by the municipality from a bidder who is not a resident of the municipality, the municipality may enter into a contract with: (1) the lowest bidder, or (2) the bidder whose principal place of business is in the municipality if the governing body of the municipality determines, in writing, that the local bidder offers the municipality the best combination of contract price and additional economic development opportunities for the municipality created by the contract award, including the employment of residents of the municipality and increased tax revenues to the municipality. 16.2 This section does not apply to the purchase of telecommunications services or information services, as those terms are defined by 47 U.S.C. Section 153. 16.3 In order to receive consideration, bidders must submit an Affidavit of Eligibility. 17 QUALIFICATIONS OF BIDDERS 17.1 The Bidder may be required before the award of any contract to show to the complete satisfaction of the City of Lubbock that the Bidder or his Subcontractor has the necessary facilities, ability, and financial resources to provide the service specified therein in a satisfactory manner. The Bidder may also be required to give a past history and references in order to satisfy the City of Lubbock in regard to the Bidder's or his Subcontractor's qualifications. 17.2 The City of Lubbock may make reasonable investigations deemed necessary and properto determine the ability of the Bidder or his Subcontractor to perform the work, and the Bidder shall furnish to the City of Lubbock all information for this purpose that may be requested. The City of Lubbock reserves the right to reject any bid if the evidence submitted by, or investigation of, the Bidder fails to satisfy the City of Lubbock that the Bidder or his Subcontractor is properly qualified to carry out the obligations of the contract and to complete the work described therein_ Evaluation of the Bidder's or his Subcontractoes qualifications shall include: a) The ability, capacity, skill, and financial resources to perform the work or provide the service required; b) The ability of the Bidder or his Subcontractor to perform the work or provide the service promptly or within the time specified, without delay or interference; c) The character, integrity, reputation, judgment, experience, and efficiency of the Bidder or his Subcontractor; d) "The quality of performance of previous contracts or services. 18 ANTI -LOBBYING PROVISION 18.1 DURING THE PERIOD BETWEEN BID CLOSE DATE AND THE CONTRACT AWARD, BIDDERS, INCLUDING THEIR AGENTS AND REPRESENTATIVES, SHALL NOT DIRECTLY DISCUSS OR PROMOTE THEIR BID WITH ANY MEMBER OF THE LUBBOCK CITY COUNCIL OR CITY STAFF EXCEPT IN THE COARSE OF CITY -SPONSORED INQUIRIES, BRIEFINGS, INTERVIEWS, OR PRESENTATIONS, UNLESS REQUESTED BY THE CITY. 07-001-Mkdoc ITB 1107 -OW -MA, olfioe Supplies - Arwwl Nang 18.2 This provision is not meant to preclude bidders from discussing other matters with City Council members or City staff. This policy is intended to create a level playing field for all potential bidders, assure that contract decisions are made in public, and to protect the integrity of the bid process. Violation of this provision may result in rejection of the bidders bid. 19 UTILIZATION OF LOCAL BUSINESS RESOURCES 19.1 The City desires, as much as practicable, to stimulate growths in all sectors of the local business community. Bidders are strongly encouraged to explore and implement methods for the utilization of local resources. 20 PROTEST 20.1 All protests regarding the bid solicitation process must be submitted in writing to the City Purchasing Manager within five (5) business days following the opening of bids. This includes all protests relating to advertising of bid notices, deadlines, bid opening, and all other related procedures under the Local Govermnent Code, as well as any protest relating to alleged improprieties with the bidding process. This limitation does not include protests relating to staff recommendations as to award of this bid. Protests relating to staff recommendations may be directed to the City Manager. All staff recommendations will be made available for public review prior to consideration by the City Council as allowed by law. 20.2 FAILURE TO PROTEST WITHIN TIE TIilV1E ALLOTTED SHALL CONSTITUTE. A WAIVER OF ANY PROTEST. 21 BIDDING ITEMS WITH RECYCLED CONTENT 21.1 In addressing environmental concerns, the City of Lubbock encourages Bidders to submit bids or alternate bids containing items with recycled content, 21.2 When submitting bids containing items with recycled content, Bidder shall provide documentation adequate for the City to verify the recycled content The City prefers packaging consisting of materials that are degradable or able to be recycled. The City of Lubbock is aware of the time and effort you expend in preparing and submitting bids to the City. Please let us know of any bid requirement causing you difficulty in responding to our Invitation to ,bid. We want to facilitate your participation so that all responsible vendors can compere for the City's business. Awards should be made approximately two to six weeks after the opening date. Ifyou have any questions, please contact the City of Lubbock PurchasingManager at (806) 775-2165. 07-001-M&doe 10 ITB #07 -001 -MA, aTioe Stipples - PvrKsl Pricing 11. GENERAL CONDITIONS "'s" PLEASE READ CAREFULLY *` These General Conditions apply to all bids and become a part of the terns and conditions of any bid submitted. The City shall mean the City of Lubbock. tities: The quantities appearing in this Invitation to Bid are approximate only and the City reserves the right to increase, decrease or delete any or all items. If the quantities of materials to be furnished are increased, such increase shall be paid for according to the unit prices established for the item- In making its bid hereunder, the Seller expressly recognizes the rights of the City provided herein, and further recognizes that the Seller shall have no claims against the City for anticipated profits for the quantities called for, diminished or deleted - 2 Product Guarantee: Seller guarantees equipment or product offered will meet or exceed specifications identified in this bid invitation. The Seller shall, upon request, replace any equipment or product proved to be defective and make any and all adjustments necessary without any expense to the City. If at any time, the equipment or product cannot satisfactorily meet the requirements of the specifications, the Seller shall upon written request from the City, promptly remove such equipment or product without any further expense to the City. At the City's request, Seller will provide evidence sufficient to demonstrate such equipment or product meets the foregoing. 3 Invoices: Seller shall submit separate invoices, in duplicate, on each purchase order or purchase release after each delivery. Invoices shall indicate the purchase order or purchase release number and the supply agreement number if applicable. Invoices shall be itemized and transportation charges, if any, shall be listed separately. A copy of the bill of lading, and the freight waybill when applicable, shall be attached to the invoice. Mail to Accounts Payable, City of Lubbock, P.O. Box 2000, Lubbock, Texas 79457. Payment shall not be due unless and until the Seller shall not be in default under the terms of the contract, and until the above instruments are submitted after delivery. CITY MAY MAKE PAYMENTS FOR PURCHASES UNDER THIS CONTRACT USING THE CITY'S VISA PURCHASING CARD (PCARD). THE SELLER AGREES TO ACCEPT PCARD PAYMENTS WITHOUT ANY ADDITIONS OR SURCHARGES. 4 Delivery Delay: When delivery delay can be foreseen, the Seller shall give prior notice to the Purchasing Manager, who shall have the right to extend the delivery date if reasons for delay appear acceptable. The Seller must keep the Purchasing Manager informed at all times of the status of the order. Default in any mariner under the contract, including, but not limited to default on promised delivery, without acceptable reasons, or failure to meet specifications hereunder authorizes the Purchasing Manager to purchase goods elsewhere and charge any increase in cost and handling to the defaulting Seller, and/or exercise any and all rights available to it by law, equity and/or under the terms of the contract. Every effort will be made by the Purchasing Office to locate the goods at the same or better price as than originally contracted. 5 No Warranty By The City Against Infringements: As part of the contract for sale, Seller agrees to ascertain whether goods manufactured in accordance with the specifications attached to the contract will give rise to the rightful claim of any third person by way of infringement of the like. The City makes no warranty that the production of goods according to the specification will not give rise to such a claim, and in no event shall The City be liable to Seller for indemnification in the event that Seller is sued on the grounds of infringement or the like. If Seller is of the opinion that an infringement or the like will result, he will notify the City to this effect in writing within two weeks after the signing of the contract. If the City does not receive notice and is subsequently held liable for the infringement or the like, Seller will save The City harmless. If Seller in good faith ascertains the production of the goods in accordance with the specifications will result in infringement or the like, the contract shall be null and void. 6 Gratuities: The City may, by written notice to the Seller, cancel the contract or purchase order without liability to Seller if it is determined by the City that gratuities, in the form of entertainment, gifts or otherwise, were offered or given by the Seller, or any agent or representative of the Seller, to any officer or employee of the City of Lubbock with a view toward securing a contract or securing favorable treatment with respect to the awarding or amending, or the making of any determinations with respect to the performing of such a contract. In the event the Contract is canceled by the City pursuant to this provision, the City shall be entitled, in addition to any other rights and remedies, to recover or withhold the amount of the cost incurred by Seller in providing such gratuities. 7 Warranty -Price: a. The price to be paid by the City shall be that contained in Seller's bid which Seller warrants to be no higher than Seller's current prices on orders by other parties for products of the kind and specification covered by the contract for similar quantities under similar or like conditions and methods of purchase. in the event Seller breaches 07-oat-MA.doc 11 ITB 401 -OM -M& Offiae Supplies - Ar f P0CWQ this warranty, the prices of the items shall be reduced to the Seller's current prices on orders by other, or in the alternative. The City may cancel the contract without liability to Seller for breach or Seller's actual expenses. b. The Seller warrants that no person or selling agency has been employed or retained to solicit or secure the contract upon an agreement or understanding for commission, percentage brokerage, or contingent fee excepting bona fide employees of bona fide established commercial or selling agencies maintained by the Seller for the purpose of securing business. For breach or violation of this warranty the City shall have the right in addition to any other right or rights to cancel the contract without liability and to deduct from the Contract price, or otherwise recover the full amount of such claimed commission, percentage, brokerage, or contingent fee - 8 Cancellation: The City shall have the right to cancel for default all or any part of the undelivered portion of this order if Seller breaches any of the terms hereof including warranties of Seller or if the Seller becomes insolvent and/or fries bankruptcy or has bankruptcy filed against it Such right to cancellation is in addition to and not in lieu of any other remedies which the City may have in law, equity or hereunder. 9 Material Safety Data Sheets: Seller shall provide the City of Lubbock with current Material Safety Data Sheets (MSDS) for each chemical defined as hazardous under the Texas Hazard Communication Act (every chenacal bearing any manner of warning label on the container) to comply with provisions of the Texas Hazard Communication Act, Title 6, Subchapter D, Chapter 502, Texas Health and Safety Code Ann. (This Act is corollary to OSHA Standard 29 CRF 1910.1200, which is generally known as the Right to Know Law.) 10 Termination: The contract or purchase order may be terminated in whole, or in part by the City- Termination hereunder shall be effected by the delivery to the Seller of a "Notice of Termination" specifying the extent to which the contract or purchase order is terminated and the date upon which such termination becomes effective. In the event of said termination, in whole or in part, provided that Seller shall not be in default under the Contract, the Seller shall be entitled to payment only for goods actually delivered, and/or services actually performed under and in compliance with the terms of the contract or purchase order. I I Force Majeure: Neither party shall be held responsible for losses or damages hereunder, if the fulfillment of any terns of provisions of the contract is delayed or prevented by strike, walkouts, acts of God, or public enemy, fire, or flood. 12 Assigranent-Delegation: No right or interest in the contract shall be assigned or delegation of any obligation made by Seller without the written permission of the City. Any attempted assignment or delegation by Seller shall be wholly void and totally ineffective for all purposes unless made in conformity with this paragraph. 13 Waiver: No claim or right arising out of a breach of the contract can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. 14 Intern talion -Parole Evidence: This writing, plus any specifications for bids and performance provided by the City in its advertisement for bids and any other document provided by Seller as part of his bid, is intended by the parties as a final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. Whenever a term defined by the Uniform Commercial Code is used in the contract, the definition contained in the Code is to control. 15 A licable Law: The Contract shall be governed by the Uniform Commercial Code. Wherever the term "Uniform Commercial Code" is used, it shall be construed as meaning the Uniform Commercial Code as adopted in the State of Texas as effective and in force on the date of the contract. 16 Right To Assurance: Whenever one party to the contract in good faith has reason to question the other party's intent to perform he may demand that the other party give written assurance of this intent to perform. In the event that a demand is made and no assurance is given within five (5) days, the demanding party may treat this failure as an anticipatory repudiation of the Contract. 17 Indemnification: Seller shall indemnify, defend, keep and save harmless the City, its agents, officials aril employees, against all injuries, deaths, loss, damages, claims, patent claims, suits, liabilities, judgments, costs and expenses, which may in anywise arise or accrue against the City in consequence of the granting of the contract or which may anywise result therefrom, whether or not it shall be alleged or determined that the act was caused through negligence or omission of the Seller or its employees, or of the subcontractor or assignee or its employees, if any, and the Seller shall, at his own expense, appear, defend and pay all charges of attorneys and all costs and other expenses arising therefrom or incurred in connection therewith, and, if any judgment shall be rendered against the City in any such 07-0D1-Mil.dnc 12 fTB 1107-W -MA, O im Sees - A KVAI PrCNV action, the Seller shall, at its own expenses, satisfy discharge the same. Seller expressly understands and agrees that any bond required by the contract, or otherwise provided by Seller, shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City as herein provided - 18 Nonapprooriation: All funds for payment by the City under this contract are subject to the availability of an annual appropriation for this purpose by the City. In the event of nonappropriation of funds by the City Council of the City of Lubbock for the goods or services provided under the contract, the City will terminate the contract, without termination charge or other liability, on the last day of the then -current fiscal year or when the appropriation made for the then -current year for the goods or services covered by this contract is spent, whichever event occurs fust. If at any time funds are not appropriated for the continuance of this contract, cancellation shall be accepted by the Seller on thirty (30) days prior written notice, but failure to give mch notice shall be of no effect and the City shall not be obligated under this contract beyond the date of termination. 19 Time: It is hereby expressly agreed and understood that time is of the essence for the performance of the contract, and failure by Seller to meet the time specifications of the contract will cause Seller to be in default of the contract. 20 Silence of Specification: The apparent silence of specifications as to any detail, or the apparent omission from it of a detailed description concerning any point, shall be regarded as meaning that only the best commercial products and practices are to prevail and that only material and workmanship of the finest quality are to be used. All interpretations of the specifications in this bid shall he made on the basis of this statement. The items furnished under this contract shall be new, unused, of the latest product in production to commercial trade, and shall be of the highest quality as to materials used and workmanship. Manufacturer furnishing these shall be experienced in design and construction of such items and shall be an established supplier of the item bid_ 21 Environmental StewardsM The City of Lubbock is fully committed to environmental excellence. It is the policy of the City to demonstrate sound environmental performance by controlling and mitigating the environmental impact of City activities, operations, and services. This commitment extends to the procurement and contracting process. Contractors and suppliers selected to provide services and materials to the City are required to uphold an equally high standard. To that end all contractors and suppliers hired by the City agree to maintain full compliance with any and all applicable environmental regulations. In addition, contractors and suppliers agree to implement whatever processes and procedures necessary to reduce and eliminate pollution and wastes and conserve natural resources while under contract with the City. To the greatest extent possible, while still delivering the highest quality service or material, City contractors and suppliers, as well as any sub -contractors under their supervision, will: • minimize waste and pollution generation; • conserve natural resources and energy; • minimize the use of hazardous materials by choosing the least toxic - yet effective - materials and products; • use the highest available post -consumer content materials and products; • recycle and/or reuse as much as is possible, waste materials; and • incorporate into project design energy efficient fixtures, appliances and mechanical equipment. 07-WlAkdoc 13 ITB #07 -001 -MA, office Supplies - Annual Prcing MINIMUM SPECIFICATIONS FOR ITB #07 -001 -MA — OFFICE SUPPLIES — ANNUAL PRICING PURPOSE: The purpose of this Invitation to Bid OTB) is to establish an annual office supply contract with a primary and secondary contractor that will supply City department's limited desk top and office consumable needs with a next business day on site delivery to requesting offices located within the city limits of Lubbock, Texas. The purchases made flvm this contract will include all commodities fisted in the most recent UNITED STATIONERS general line retail catalog. CONTRACT TERM: The contract shall be for a tern, of three (3) years, said date of term beginning upon City Council date of formai approval- The City and the contractor may, upon written mutual consent, extend the contract for one additional year contingent upon satisfactory performance evaluations by the City of Lubbock. ON-LINE ORDERING — Providing access to on-line ordering is a base Mquirement of this contract. City employees using City of Lubbock purchasing cards will make on-line purchases. There are approximately 400 purchasing cardholders that have the potential of ordering from this contract. However, only a very small number of cardholders will be doing the majority of the ordering. The website must allow the purchaser to enter a user name and password with their individual purchasing card number. The purchaser should then be able to access the site and place orders without being required to re-enter the purchasing card number each time. In addition to the web based I purchasing card orders the successf it bidder must also be able to accept orders for payment on either a weekly or monthly billing statement basis_ No charges can be posted to the purchasing card until the item is delivered.. Please describe the security and registration process of electronic ordering system: Please see attached Please describe capability of loading department account information for direct order of electronic ordering system to include purchasing card number: Please see attached Does your system allow for restrictions on product available to purchase? Yes No DELIVERY: The successful bidder shall assign an Account Representative to service the City's account_ The City must have the capability to place orders either to the contractor's Internet On -Line Ordering System or as a Walk -In customer at the bidder's Lubbock retail location. While the principal function of the contract is to be online ordering and on site delivery, the local retail store is an integral part of the contract. There will be a minimal number of occasions when a routine item is needed on an emergency basis. We realize that not all items will be stocked locally and will need to be ordered and then delivered the next day. However, the local retail store must have enough stock on hand of the most common items to take care of these emergencies. The City reserves the right to purchase these emergency items from another supplier if the contract supplier does not have the item in stock locally. Prices charged locally must match the on- line contract prices in all cases. The local establishment may also be called on to take part in the return process. All orders laced ori -line or faxed in by 3:00 PM should be delivered the fv119. Ninety-five (95) perces of items delivered to City departments will be delivered to the requester's on site within one (l) business day after receipt of order (ARO). The City has approximately 42 locations "Exhibit A". In the event the primary or secondary contractor cannot supply an item within 24 hours, the contractor shall give immediate notice to the Buyer, or his designee, and the City may either accept the 07-001.M&dac 14 Security and Registration Process for Baker Office Products' On-line Ordering System. Minimum Specifications, page 14. Protecting your privacy and information online is extremely important to Baker Office Products. We are constantly evaluating our security technologies to ensure we are taking reasonable steps to protect your personal information. As a result, the Baker Office Products e-commerce system provides reliable SSL submission of ID and password to anyone with an SSL -enabled browser. Baker Office Products' on-line e-commerce system runs on a secured server utilizing VeriSign Class 3 Secure Server CA. Your ID and password are secure via. SSL (Secure Sockets Layer) encryption, which means that your personal information is secure every time you sign in. Baker Office Products' registration process is done via the telephone. Baker's MIS Department receives the information from the card holder (name, department number(s), procurement card number, delivery address, etc.) and then loads the information for each card -holder into our secured e-commerce and backend system, attaching this information to the appropriate departments/accounts instead o the card -holder entering the information on the front-end or website store front. We know that allowing a card -holder to register on-line would be secure with our e-commerce system. However, we feel this process (Baker loading the info for each card -holder) offers an extra blanket of security to the City of Lubbock than does an automated front-end registration process, thereby reducing the possibility of outside security breaches (ie. phishing). Further security measures are taken when we set up an end-user to allow access to Baker Office Products' e-commerce system. The City's end-user profile is set up so that the end-user cannot change the delivery address for each cost center/department they have authorization to order for. Orders will be delivered to only the end -user's cost center/department - not to any other address not previously specified by the Purchasing Department. If another location is opened up, please contact Baker so the new delivery location can be added. Please describe Baker Office Products' capability of loading department account information for direct order of electronic ordering system to include purchasing card number. Minimum Specifications page 14. Baker Office Products' MIS Department loads the department/account information for each end- user. The card holder does not have to re-enter their procurement card information each time hefshe logs in. The procurement card -holder can order immediately upon logging onto the Baker website. Each time the card -holder needs to place an on-line order, the information follows the order to the time of check out. In the "check out" screen, the card -holder's type of procurement card, the first 6 numbers on the procurement card (example: 1234 56XX XXXX XXXX), and the card's expiration date appear on the screen. Another reason Baker enters the card -holder's information in the backend system is because there are a number of card -holders who need to order for more than one department. This allows the end-user to cross -order, accurately charging the correct end -user's procurement card and the correct department/account. This process also allows the card -holder to walk in to Baker Office Products and place an order with their procurement card; their procurement card information is already stored for easy order. We do request proof of ID so that we may compare the name on the ID to the name on the City procurement card. ITB M07-001 -M A, Office Supplies - Annual Pricing delivery promise or obtain the item from another source. The Buyer or authorized representative shall sign the invoice for receipt of merchandise. Copy Paper Delivery: The successful contractor(s) must deliver paper to desktop of purchaser at no additional Charge. Imaging supplies: 'I'he successful contractor(s) must have a recycling program in place for expended cartridges to include, bud not limited to recycling bins, pre-printed return labels, pick-up of expended cartridges at no additional charge. Please describe your imaging supplies recycling program to include the handling of the expended cartridges. Please see attached The contractor shall separate orders into separate packages for different City departlrnents as indicated on the order and deliver to each department address as requested on the order. Failure to meet these delivery requirements may result in cancellation of the contract. Exception: Official City of Lubbock holidays "Exhibit B". SUBSUTU IONS: The contractor may substitute items that are equal or superior in quality to the requested item, upon obtaining authorization to do so, from the requester. Unauthorized substitutions will not be permitted. Failure to meet this specification may result in cancellation of the contract by the City. MINIMUM ORDER: The minimum order shall be twenty-five dollars ($25.00) and shall be delivered without shipping charges. BACKORDERS: Only in rare instances should the contractor have to backorder office supplies. Any remaining order balance must be delivered within five (5) calendar days thereafter, except for items discontinued by the manufacturer or distributor supplying the contractor. When the contractor does have to backorder an item, proper notification should be made to the person placing the order and noted on the invoice with the estimated delivery time. If the delivery time is unacceptable to the person placing the order, an alternative item may be requested or the City may purchase the item from another source. RETURN POLICY: All items returned must be in their original packages. All items must be returned within twenty days from receipt. All returned items must be in a salable condition. Exception: Any damage that occurs during the shipping of the items must be marked on the receiving document or reported in writing within two (2) working days to the contractor. It will be the contractor's responsibility to notif} the Freight Company. Contractor will pay for the return freight and credit any payment made when retum is due to contractor error or delivery of defective items. The receiving office will be responsible for the return freight and the freight of the replacement items when the return is due to an ordering error, such as an incorrect item ordered., item no longer needed, or an over order of the item. RETURN PROCEDURE: The ordering office will call the contractor and explain the situation. for defective items or items shipped in error, the contractor will issue a call -tag to pick up the items. The items must be ready for pick-up in their original packaging. A copy of the purchase order on which the items were originally ordered must be sent with the package. This is important so that proper credit can be issued. The correct items will be shipped or full credit will be given upon receipt and inspection of the goods. Credit memos will be issued twice a month. 0-001-M&do[ 15 Please describe your imaging supplies recycling program to include the handling of the expended cartridges. Page 15 Baker Office Products will provide a recycling program for the City of Lubbock and all its departments' offices that we feel is a true "Go Green for a Good Cause" program. By choosing Baker Office Products' recycling program, each City of Lubbock department/office will not only help reduce the impact on Lubbock County's land fills, but will also help somebody in need. The recycling organization makes a donation to cancer research upon receipt of your used cartridges. Baker Office Products will supply all City of Lubbock departments with PREPAIDIPRE- LABELLED cartridge collection/shipping boxes. Once the container is requested and received from Baker Office Products, place the empty laser, fax or inkjet cartridges back into their original boxes and then into Baker' recycling container. Seal the recycling container once it's full. Give the container to a UPS driver or drop off at a UPS return center. We repeat: Each container includes a PRE-PAID/PRE-LABELLED UPS return shipping label. Pallet pickup is also available. It's this easy: 1. Contact Baker Office Products via Phone, Fax or E-mail. (resp_ 763-2500, 747-1604, www,bakerop.com/lubbock) 2. Request a container(s). 3. Fill box(s). 4. UPS picks up and ships container(s). 5. A donation will be matte to cancer research by the recycling organization. frB AW-" -MA, Office Supplies - Annual Pmng In case of return of items due to error on the part of the ordering office, the ordering office will return slip along with a copy of the purchase order and also pay for the freight for the replacements. ORDERING METHODS: Orders placed by the City may take any of the following forms: • purchase orders; • City Procurement Card; + Blanket Purchase Order, PRICING: THE SELLING PRICE SHALL BE F.O.B. CITY OF LUBBOCK AND SHALL BE DETERNONED OR CALCULATED BY TAKING THE NET PRICE END COLUMN FROM THE MOST RECENT UNITED STATIONERS (USSCO) QUARTERLY NET PRICER CATALOG AT THE TIME OF ORDER AND ADDING THE BIDDER'S "MARK UP" PERCENTAGE TO THAT FIGURE. The selling price shall never exceed USSCO's general line retail catalog LisVRetail price. The successful bidder shall provide to the City a current USSCO quarterly Net Prier Catalog. Purchases made from this contract shall include all commodities available in the most recent UNITED STATIONERS general line retail catalog. All pekes shall include on site delivery to purchaser. INVOICING: Contractor should supply two (2) copies of the packing slip with the office supplies at the time of delivery. Packing slip must indicate the unit price and department account number given to the contractor at the time of order. This method will help us in billing out the supplies to different departments. The contractor must bill the City of Lubbock once a month on a date mutually agreed upon- Payment pon Payment will be made monthly on a date that is convenient to both the contractor and the City of Lubbock. Unless otherwise noted by the bidder, terms shall be Net 30. EXCEPTIONS TO THE CONTRACT: Not all items cataloger) by the successfid bidders will be purchased under the ensuing contract Some office supply equipment or furniture purdrases will be made from other sources as allowed by law or regulation, for example, purchases from state contract vendors, Texas Industries for the Blind and Handicapped (TIBM or Texas Correctional Industries (TCT). Office machines costuig over one hundred dollars ($100) will excluded from this confract. Also, catalog items considered decorative, personal, unnecessary or more costly than necessary to meet a legitimate City department need, will not be purchased. The City of Lubbock also reserves the right to order office supplies from other sources as may be appropriate in conducting normal business. Howyver_this provision shall not be used to circumvent the intent of the cont'act. PURCHASING PATTERNS: Most but not all items ordered pursuant to this ITB, would be consumable office supplies and relatively inexpensive desk or office accessories. ESTIMATED QUAN- TFES: It is estimated that the City of Lubbock will expend in excess of $500,000 under any contract resulting fiom this 1TT3.. Purchases made from this contract shall include all commodities available in the most recent UNITED STATIONERS general Brie retail catalog. PAPER CATALOGS: The successful bidder must distribute to each City Department sufficient USSCO catalogs, at no charge, to (approximately 75 catalogs). Additional catalogs must be provided by the contractor as ordered by the departments, at no charge for initial, revised, or replacement catalogs. The contactor will also provide one hard copy of updated UNTIED STATIONERS NET PRICER CATALOG (USSCO) to the City of Lubbock Purchasing Manager each quarter for the duration of the contract. ELECTRONIC CATALOGS: o7-001-MA.doc 16 UTB 007 -001 -MA Offloe SuppBes - AnrUW Pricing The contractor will provide a customized electronic Internet Website catalog that will: • make items available in the current general line retail catalogs published by United Stationers. The City and the contractor will mutually agree upon the final item categories. be readily available on the Internet provide a user-friendly, easy ordering program, with a quick reference capability that will locate desired items by description, catalog #, manufacturer, or other quick reference methods. The Website shall be updated quarterly with current contract priers on all items available under this contract- 07-001-MoLdoc 17 ITB 007 -001 -MA, Of oe Supplies - Annuai Pacing CUSTOMER SERVICE REQUIREMENTS: The contractor must provide • a designated person(s) who administers this contract locally • a four hour response time to any customer inquiries • an eight hour response time for arty deficiencies that may result from the operation of the Internet Website electronic catalog • a local phone number for customer inquiries regarding order status and a help line for customers trying to make requests from the electronic catalog • ability to handle large office supply accounts as well as personal service given to such accounts PRODUCT DEMONSTRATION and ON-SITE 'VISIT: A product (electronic catalog) demonstration and local on site visit may be required prior to finial award of this contracL REFERENCES: All submittals for this ITB must include three (3) references of customers who are currently using this or a similar purchasing method of like commodities - RECORD KEEPING AND REPORTS - The successful bidder must keep accurate records of all ordered items and will provide this information sorted both by ordering department and by aggregate total to the Purchasing Department promptly upon request. The contractor must provide a monthly summary report by the 5m working day of the following month, to the City of Lubbock Purchasing Manager by U.S. mail and electronic format to . This report should include but not be limited to the following: overall contractor performance, delivery statistics (next day, 2-3 day, back orders, and other), sales volume, and an itemized list of items sold to each City department An aggregate report must be provided quarterly and at the end of each year- These will be provided in both in printed forret and electronically in Excel a spreadsheet. PLEASE SUBMIT SAMPLES OF YOUR STANDARD REPORTS WITH YOUR BID. TRAINING - The successful bidder must provide initial training to all ordering departments and entities related to the use of the web page, for successful order placement and order follow up. There will be additional training scheduled by the end users on an as needed basis through out the entire term of the contract - Please describe training process for online system: Please see attached 07-001-MA.doc 18 Resolution No. 2007-RO111 TRAINING Please describe training process for on-line ordering system, page 18. Baker Office Products will provide ongoing training in how to use Baker's On-line E-commerce system throughout the contract term_ Baker will also provide ,each end-user an instruction packet and user -name & password card for easy retrieval. The instruction packet has all the details on how to: • Enter an item(s). • Flow to place an order on "Hold," which allows the end-user to build an order over time and submit the order later. (No more lists, or reminders.) • Build a single or multiple Personal Favorites List. (No more scrounging around for a catalog.) • Updating shopping cart. • Enter Reminder "Notes" on their orders • Add an item(s). • Use of the Multi -Line Quick Order feature (Allows the end-user to enter multiple products at one time.) • View Order History • Delete an item(s). • Check Out. • Search for products. • Change of Password. • Submit an Order. • Print an Order. This instruction packet will be used as a reference tool when needed Baker will also conduct grou City of Lubbock end-users meetings as needed through out the term of the contract. Baker will also provide on-site departmental training meetings as needed throughout the term of the contract. (Meetings to last approx. 30 minutes to an hour.) Baker Office Products' E-commerce ordering system is very simple to use. Each end-user will have direct access to Baker Office Products' MIS Department, thus enabling them to get timely answers to questions and help with any resolution. Note: Baker Office Products would like to offer the "Cost Control Features" that our E- commerce system can provide. This means that each department head could review/approve all orders from all of the end-users in their respective departments before their orders are submitted to Baker Office Products for processing. When an end-user submits an order, the department head receives an e-mail notifying them that there is an order "awaiting approval". The department head is then able to review/approve the order before Baker Office Products receives the order for processing. Resolution No. 2007-RO111 r B A074)oi -MA, office supplies - mntol Pricing BIDDER REFERENCES Please list throe (3) references of current customers who can verify the quality of service your company provides. The City prefers customers of similar size and scope of work to this ITB. THIS FORM MUST BE RETURNED WITH YOUR PROPOSAL REFERENCE ONE Government/Company Name: South Plains College Address: Levelland, Tx Contact Person and Title: Dennis Churchwell Phone: 806-894-9611 ext. 2105 Fax: e-mail dchurchwell@south lainscollege.edu Contract Period: 3 years 2006-2009 ScopeofWork: supply contract to all campuses (4) REFERENCE TWO Government/Company Name: Suddenlink Communications Address: Lubbock TX Contact Person and Title: Sherry Odorizzi 806_793_2222 Fax: e-mail sherry.odorizzi@suddenlink.com Contract Period: year to year ScopeofWorir: suT)ply contract to all locations (10) REFERENCE THREE Government/Company Name: Muleshoe ISD Address: Muleshoe TX Contact Person and Title: Trae McNeil Phone: 806-272-7400 Fax: e-mail tmcneil@muleshQe--isd_.net Contract Period: year to year Scope of Work: supply contract to all campuses Reference Four PlainsBancorp supply contract to all locations (apprx. 25) Lubbock, TX Jack. Flynt lflynt@firstunited.net 07-001-MA.dpc 19 ITB 007 -001 -MA, Office Supplies - Annual Pncing THIS PAGE INTENTIONALLY LEFT BLANK 07 -OM M AOC 20 1625 13TH STREET DEPARTMENTS Public Information Human Resources Risk Mgt./Safety uriting Jing Inspection ironmentat Compliance Community Development Engineering City Managers Budget & Research City Secretary City Attorney Finance Purchasing & Public Works Contracting Print Shop acilities 916 TEXAS DEPARTMENTS Police Department Adm. Police Records Police Communications Information Technology Emergency Management Telecommunications MUNICIPAL SQUARE 915 AVENUE J DEPARTMENTS Municipal Court Traffic Engineering LU9SOCK POWER& LIGHT 1301 Broadway 3500 E. Slaton Hwy. LP&L SW BRANCH 5110 80th Street LP&L ENGINEERING 402 Municipal Dr. POLICE ACADEMY 508 Davis Drive Reese Ctr. BUDDY HOLLY CENTER 1801 Avenue G LUBBOCK AIRPORT 5401 N Ma din Luther Kang BIW. FIRE ADMINISTRATION 1515 East Ursuline Ave. STATIONS ' #I 1202 18th ' #3 6420 25th #4 2504 Cornell *#5 1101 Zenith * 96 3320 35th #7 202 Slide * #8 2120 50th *#9 4814 50th Street • #10 4810 Martin Lunar King BNd * #11 Route 3 Box 29F * #12 5202 79th Street * #14 2402 96th *015 8002 Veneta 19W TEXAS AVENUE DEPARTMENTS ,ministration irveillance imal Services rviormental ofth Education evention ctor Control batory Services Lal Statistics ExhibitA" PARKS & RECREATION 1010 STH STREET COMMUNITY CENTERSISENIOR CENTERS Hodges 4011 University Maxey 30th and Oxford Copper Rawlings 40th and Ave. B / 21340th Mae Simmons 23rd and Oak 12004 Oak Trejo Supercenter 3200 Amherst 19th Street Senior Center 2001 19th GARDEN & ARTS CENTER 4215 University CIVIC CENTER 1501 6TH STREET 'MUNIGIF'AL AUDITORIUM 4th Street & Drive or Cham*ns * MUNICIPAL COLISEUM MAIN LIBRARYS Mahon 1306 9th Street OTHER LOCATIONS Godeka 6601 Quaker * Groves 552019th * Patterson 1836 Parkway Dr. SOLID WASTE 208 Municipal Drive LANDFILL 8425 North Ave. P ABERNATHY LANDFILL 17304 North FM 2528 LAND APPLICATION SITE 4602 East 19th :1 WASTE WATER LAB 3603 Guava Ave. WATER TREATMENT 6001 North Guava ANIMAL CONTROL 102 Municipal Drive ANIMAL SHELTER 401 North Ash Ave. STREET MAINTENANCE 502 North 1-27 WATER & WASTE WATER UTILITIES 406 Munici I Drive FLEET SERVIES 324 Municipal Drive GARAGE 206 Munci I Drive RADIO SHOP 302-304 Municipal Drive TRAFFIC MAINTENANCE 202 Municipal Drive CENTRAL WAREHOUSE " 306 Municipal Drive Ira x07-001-MA Office SL"3Ws - AMMI Resolution No. 2007—RO111 µE/»µ1 rF D" OFFICIAL CITY HOLIDAYS New Year's Day Martin Luther King Day Goad Friday Memorial Day Independence Day Labor Day 'thanksgiving Day Friday After Thanksgiving Christmas Day Day After Christmas 07-001-MA-doc 22 [TB #07-" -MA, Cnm Supplies - Annual PncK8 CITY OF LUBBOCK, TEXAS STATEMENT OF NO BID The City of Lubbock is very conscious and extremely appreciative of the time and effort you expend in preparing and submitting bids to the city. If you do not intend to bid on this requirement, please complete and return this form prior to date shown for receipt of bid to: Victor Kilman, Purchasing & Contract Manager, City of Lubbock, P.O. Box 2000, Lubbock, Texas 79457. We, the undersigned, have declined to bid on your ITB # for the following reason(s): -Specifications too "tight,,, i.e. geared toward one brand or manufacturer only. (Please explain reason below) Specifications unclear. (Please explain below) Insufficient time to respond to Invitation to Bid. We do not offer this productls or equivalent. (ifyou wish to remain on bidders list for other commodities andlor services, please state particular product and/or service under which you wish to be classified) Our product schedule would not permit us to perform - Unable to meet specifications. Job too large. Job too small. Cannot provide required bonding. Cannot provide required insurance. Bidding through dealer. Do not wish to do business with the City of Lubbock. (Please explain below) Other (Please specify below) REMARKS: Company City: State: Contact Name: Title: Business Telephone Number Internet Company's Internet Web Page URL: 07-001-MA.doc 23 FAX: IT8 007-M -AAA. Office supplies - Annual Pring SUSPENSION AND DEBARMENT CERTIFICATION Federal Law (A-102 Common Rule and OMB Circular A-110) prohibits non -Federal entities from contracting with or making sub -awards under covered transactions to parties that are suspended or debarred or whose principals are suspended or debarred. Covered transactions include procurement contracts for goods or services equal to or in excess of $25,000 and all non -procurement transactions (e.g., sub -awards to sub -recipients). Contractors receiving individual awards of $25,000 or more and all sub -recipients must certify that their organization and its principals are not suspended or debarred by a Federal agency. Before an award of $25,000 or more can be made to your firm, you must certify that your organization and its principals are not suspended or debarred by a Federal agency. I, the undersigned agent for the firm named below, certify that neither this firm nor its principals are suspended or debarred by a Federal agency. COMPANY NAME: Baker Office Products Signature of Company Official: Date Signed: 2/22/07 Printed name of company official signing above: 07-001-MA.doc 24 Brian McPeak ITB #07 -001 -MA, Office Supplies - kwKAM Pndn9 City of Lubbock Consideration of Location of Bidder's Principal Place of Business Affidavit of Eligibility Pursuant to Subchapter Z, Chapter 271, Texas Local Government Code, In purchasing under this title any real property, personal property that is not affixed to real property, or services, if a municipality receives one or more competitive sealed bids from a bidder whose principal place of business is in the municipality and whose bid is within five percent of the lowest bid price received by the municipality from a bidder who is not a resident of the municipality, the municipality may enter into a contract with: (1) the lowest bidder, or (2) the bidder whose principal place of business is in the municipality if the governing body of the municipality determines, in writing, that the local bidder offers the municipality the best combination of contract price and additional economic development opportunities for the municipality created by the contract award, including the employment of residents of the municipality and increased tax revenues to the municipality. This section does not apply to the purchasc of telecommunications services or information services, as those terms are defined by 47 U.S.C. Section 153. In order to receive consideration, bidders must submit this affidavit to: Marta Alvarez, Purchasing Manager City of Lubbock 1625 13`" Street, Room 204 Lubbock, TX 79401 Complete all areas below. Incomplete affidavits may be rejected Local Business Name: Baker Office Products Local Address (must bewithin the City limits):_ 1301 13th Street Lubbock, Texas Address of the company's principal place of business within the United States: 1301 13th Street Lubbock, Tx 1. How many residents of the City of Lubbock are employed at the above business location? 30 2. Year your business was established in the City of Lubbock: 1931 3. For transactions that require sales tax, provide the following Reseller information: Reseller Permit Number: 1-75-264717 Company Name and Address (as it appears on permit): Baker Office Products Ltd. 1301 13th Street Lubbock TX 79401 4. Does your business have more than one office in the State of Texas? Yes X No If Yes, identify the office location considered as the point -of sale credit for sales tax purposes: 5. Was the local business required to pay business and/or real property tax for the most recent tax year? X Yes No If Yes, did the local business pay any of this tax to the City of Lubbock? X Yes No Under penalty of perjury, the undersigned states that the foregoing statements are true and correct. It is further acknowledged that any person, fum, corporation or entity intentionally submitting false information to the City in an attempt to qualify for eligibility shall be prohibited from bidding on City of Lubbock products and servi a car Authorized Signature: Date: 2 ae Printed Name and Ti Brian McPeak President Baker Office Products West Texas Inc. General Partner 07-001-MA.doc 25 ITB 407 -001 -MA, Cfhoe Supplies - Annual Pndrg City of Lubbock Purchasing Department In an effort to better serve our suppliers, the City of Lubbock Purchasing Department is conducting the following survey. We appreciate the time and effort expended to submit your offer. Please take an additional moment to complete the information below, if you have any questions or need more information, please call (806)775-2572. THANK YOU. City of Lubbock rrBWT # 607 `()o f /YL09 Lubbock Avalanche Journal? Yes No The Daily Commercial Record? Yes No From Phan Room or other type of service? Yes No Did you access the City of Lubbock website to search for bids? Yes No Facsimile or email from Depot.com? Yes No Did you download from your home computer? Yes No Did you download from ur company computer9 Yes No Requested a copy from bbock Purchasing Department. Yes No Are you a member oft? ry, es No Other: moot -M&doe 26 jC14(44'� Page I Effective: June 18, 2005 Vemods Texas Statutes and Codes Annotated Currentness Local Government Code ; ,'- ; .. . "i .I I I Title 5. Matters Affecting Public Officers and Employees ; '. .\nni Subtitle C. Matters Affecting Public Officers and Employees of More Than One Type of Local Government Right of Certain Municipal and County Employees to Purchase Continued Health Coverage at Retirement : Chapter 176. Disclosure of Certain Relationships with Local Government Officers; Providing Public Access to Certain Information I y t iii JA llJ In this chapter. (1) "Commission" means the Texas Ethics Commission. (2) "Family member" means a person related to another person within the first degree by consanguinity or affinity, as described by Subchapter B, Chapter 573, Government Code. (3) "Local governmental entity" means a county, municipality, school district, junior college district, or other political subdivision of this state or a local government corporation, board, commission, district, or authority to which a member is appointed by the commissioners court of a county, the mayor of a municipality, or the governing body of a municipality. The term does not include an association, corporation, or organization of governmental entities organized to provide to its members education, assistance, products, or services or to represent its members before the legislative, administrative, or judicial branches of the state or federal government. (4) "Local government officer" means: (A) a member of the governing body of a local governmental entity; or (B) a director, superintendent, administrator, president, or other person designated as the executive officer of the local governmental entity. (5) "Records administrator" means the director, county clerk, municipal secretary, superintendent, or other person responsible for maintaining the records of the local governmental entity - Effective: June 18, 2005 C 2005 ThomsorvVest- No Claim to Orig. U.S. Govt. Works. Page 2 1-76.002. Applicability to Ceilain Vendors and Other :'ersons (a) This chapter applies to a person who: (1) contracts or seeks to contract for the sale or purchase of property, goods, or services with a local governmental entity; or (2) is an agent of a person described by Subdivision (1) in the person's business with a local governmental entity - (b) A person is not subject to the disclosure requirements of this chapter if the person is. - (1) s:(1) a state, a political subdivision of a state, the federal government, or a foreign government; or (2) an employee of an entity described by Subdivision (1), acting in the employee's official capacity. Effective: June 18, 2005 ?L/.11ii J• l-VL#li%i i:'r i.�i.�ilV�diiG i..7 tlrtlfii#l�,lit IiC .; ilii it (a) A local government officer shall file a conflicts disclosure statement with respect to a person described by (1) the person has contracted with the local governmental entity or the local governmental entity is considering doing business with the person; and (2) the person: (A) has an employment or other business relationship with the local government officer or a fancily member of the officer that results in the officer or family member receiving taxable income; or (B) has given to the local government officer or a family member of the officer one or more gifts, other than gifts of food, lodging, transportation, or entertainment accepted as a guest, that have an aggregate value of more than $250 in the 12 -month period preceding the date the officer becomes aware that: (i) a contract described by Subdivision (1) has been executed; or (ii) the local governmental entity is considering doing business with the person. (b) A local government officer shall file the conflicts disclosure statement with the records 2005 Thomson/West. No Claim to Orig. U.S. Govt. Works. Page 3 administrator of the local governmental entity not later than 5 p.m. on the seventh business day after the date on which the officer becomes aware of the facts that require the filing of the statement under Subsection (a). (c) A local government officer commits an offense if the officer knowingly violates this section. An offense under this subsection is a Class C misdemeanor. (d) It is a defense to prosecution under Subsection (c) that the person filed the required conflicts disclosure statement not later than the seventh business day after the date the person received notice of the violation. Ef'feetive: June 18, 2005 176.004. Contents of Disclosure Statement The commission shall adopt the conflicts disclosure statement for local government officers. The conflicts disclosure statement must include: (1) a requirement that each local government officer disclose: (A) an employment or other business relationship described by Section 176.003fa1, including the nature and extent of the relationship; and (B) gifts received by the local government officer and any family member of the officer from a person described by n ""'t during the 12 -month period described by 17b,t1031a,i2' i ; if the aggregate value of the gifts from that person exceed $250; (2) an acknowledgment from the local government officer that: (A) the disclosure applies to each family member of the officer; and (B) the statement covers the 12 -month period described by ` colon 176.003(a)(2)(13" and (3) the signature of the local government officer acknowledging that the statement is made under oath under penalty of penury. Effective: June 18, 2005 176. i05. ADDlication to Certain Eg loTees (a) The local governmental entity may extend the requirements of ` and to all or a group of the employees of the local governmental entity_ (b) A local governmental entity may reprimand, suspend, or terminate the employment of an 2005 Thomson/West. No Claim to Orig. U.S. Govt. Works. Page 4 employee who fails to comply- with a requirement adopted under this section. (c) An employee of a local governmental entity commits an offense if the employee knowingly violates requirements imposed under this section. An offense under this subsection is a Class C misdemeanor. (d) It is a defense to prosecution under Subsection (c) that the person filed the required conflicts disclosure statement not later than the seventh business day after the date the person received notice of the violation. Effective: June 18, 2005 t76.006. Disclosure Requirements for Vendors and Other PersonsQuestionnaire (a) A person described by Section 176.002(a) shall file a completed conflict of interest questionnaire with the appropriate records administrator not later than the seventh business day after the date that the person: (1) begins contract discussions or negotiations with the local governmental entity; or (2) submits to the local governmental entity an application, response to a request for proposals or bids, correspondence, or another writing related to a potential agreement with the local governmental entity. (b) The commission shall adopt a conflict of interest questionnaire for use under this section that requires disclosure of a person's affiliations or business relationships that might cause a conflict of interest with a local governmental entity. (c) The questionnaire adopted under Subsection (b) must require, for the local governmental entity- with respect to which the questionnaire is filed, that the person filing the questionnaire: (1) describe each affiliation or business relationship the person has with each local government officer of the local governmental entity; (2) identify each affiliation or business relationship described by Subdivision (1) with respect to which the local government officer receives, or is likely to receive, taxable income from the person filing the questionnaire; (3) identify each affiliation or business relationship described by Subdivision (1) with respect to which the person filing the questionnaire receives, or is likely to receive, taxable income that: (A) is received from, or at the direction of, a local government officer of the local governmental entity; and � 2005 Thomson/West. No Claim to Orig. U.S. Govt. Works. Page 5 (B) is not received from the local governmental entity; (4) describe each affiliation or business relationship with a corporation or other business entity with respect to which a local government officer of the local govemmental entity: (A) serves as an officer or director, or (B) holds an ownership interest of 10 percent or more; (5) describe each affiliation or business relationship with an employee or contractor of the local governmental entity who makes recommendations to a local government officer of the local governmental entity with respect to the expenditure of money; (6) describe each affiliation or business relationship with a person who: (A) is a local government officer, and (B) appoints or employs a local government officer of the local governmental entity that is the subject of the questionnaire; and (7) describe any other affiliation or business relationship that might cause a conflict of interest. (d) A person described by Subsection (a) shall file an updated completed questionnaire with the appropriate records administrator not later than; (1) September 1 of each year in which an activity described by Subsection (a) is pending; and (2) the seventh business day after the date of an event that would make a statement in the questionnaire incomplete or inaccurate. (e) A person is not required to file an updated completed questionnaire under Subsection (d)(1) in a year if the person has filed a questionnaire under Subsection (c) or (d)(2) on or after June 1, but before September 1, of that year. (f) A person commits an offense if the person violates this section An offense under this subsection is a Class C misdemeanor. (g) It is a defense to prosecution under Subsection (f) that the person filed the required questionnaire not later than the seventh business day after the date the person received notice of the violation. Effective: June 18, 2005 4 176.007. List of Government 0111fei•s 0 2005 Thomson/West_ No Claim to Orig. U.S. Govt. Works. Page 6 The records administrator for a local governmental entity shall maintain a list of local government officers of the entity and shall make that list available to the public and any person who may be required to file a questionnaire under _t .l: Effective: June 18, 2005 176.008. Electronic Filing The requirements of this chapter, including signature requirements, may be satisfied by electronic filing in a form approved by the commission. Effective: June 18, 2005 S 176.009. Posting on lntegiet (a) A local governmental entity shall provide access to the statements and questionnaires filed under this chapter on the Internet website maintained by the local governmental entity. (b) This subsection applies only to a county with a population of 800,000 or more or a municipality with a population of 500,000 or more. A county or municipality shall provide, on the Internet website maintained by the county or municipality, access to each report of political contributions and expenditures filed under Chapter 254, Election Code, by a member of the commissioners court of the county or the governing body of the municipality in relation to that office as soon as practicable after the officer files the report. Effective: June 18, 2005 176.010. Requirements Cumulative The requirements of this chapter are in addition to any other disclosure required by law. Current through the end of the 2005 2nd Called Session of the 79th Legislature END OF DOCUMENT U 2005 Thomson/West No Claim to Orig. U.S. Govt. Works. Resolution No. 2007—ROIII CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ For vendor or other person doing business with local governmental entity This questionnaire is being filed in accordance with chapter 176 of the Local OFFICE USE ONLY Government Code by a person doing business with the governmental entity. Date Recek,ei By law this questionnaire must be filed with the records administrator of the local government not later than the 7th business day after the date the person becomes aware of facts that require the statement to be filed. See Section 176.006, Local Government Code. A person commits an offense if the person violates Section 176.006, Local Government Code. An offense Under this section is a Class C misdemeanor. 1 Name of person doing business with local governmental entity. BAKER OF'F'ICE PRODUCTS, BRIAN MCPEAK 2 ❑ Check this box if you are filing an update to a previously filed questionnaire. (The law requires that you file an updated completed questionnaire with the appropnate filing authority not later than September 1 of the year for which an activity described in Section 176.006(a), Local Government Code, is pending and not later than the 7th business day after the date the originally filed questionnaire becomes incomplete or inaccurate.) 3 Name each employee or contractor of the local governmental entity who makes recommendations to a local government officer of the governmental entity with respect to expenditures of money AND describe the affiliation or business relationship. NONE 4 Name each local government officer who appoints or employs local government officers of the governmental entity for which this questionnaire is filed AND describe the affiliation or business relationship. NONE nw,w�n r n� nrn5 FORM CIQ CONFLICT OF INTEREST QUESTIONNAIRE Page 2 For vendor or other person doing business with local governmental entity 5 Name of local government officer with whom filer has affiliation or business relationship. (Complete this section if the answer to A, B, or C is YES. This section, item 5 including subparts A, B, C & D, must be completed for each officer with whom the filer has affiliation or other relationship. Attach additional pages to this Form CIQ as necessary. A. is the local government officer named in this section receiving or likely to receive taxable income from the filer of the questionnaire? ❑ Yes 11 No B. Is the filer of the questionnaire receiving or likely to receive taxable income from or at the direction of the local government officer named in this section AND the taxable income is not from the local governmental entity? ❑ Yes Jl No C. Is the filer of this questionnaire affiliated with a corporation or other business entity that the local government officer serves as an officer or director, or holds an ownership of 10 percent or more? ❑ Yes XJ No D. Describe each affiliation or business relationship. [SONE tune of personing business with, the governmental entity D ate Adopted 1 LIST OF MUNICIPAL OFFICIALS FOR CONFLICT OF INTEREST DISCLOSURE (required by Local Government Code Section 176) NAME POSITION David A. Miller Mayor Linda DeLeon Council member, District 1 Floyd Price Council member, District 2 Gary Boren Council member, District 3 Phyllis Jones Council member, District 4 John Leonard Council member, District 5 Jim Gilbreath Council member, District 6 Lee Ann Dumbauld City Manager City Sec Form, 12/2005 Resolution No. 2007-RO111 office DEPOT City of Lubbock A Partnership of Excellence! Office Depot is delighted that you are accepting our proposal for your office supply needs and requirements. We are confident that you will find that we have a proven track record to be efficient, reliable and cost effective. Furthermore, by selecting Office Depot you will find a financially solid supplier which ensures quality products, high fill rates, stable operating systems, leading-edge technology, and an investment in a successful partnership. For almost 20 years, Office Depot has strived to provide our valued customers with the very best in office products, solutions, and services. Our customers are the reason we have become the industry leader. No other office supplier will earn your business like Office Depot. Our friendly, knowledgeable employees will provide you with information, support and solutions to help select the products and services that can best contribute to your business' growth. Knowledge paired with support has emerged as a key commitment for Office Depot in order to develop loyalty and affinity among both our customers and employees, making Office Depot the preferred place to shop. Office Depot is committed to quality and to your satisfaction as our valued customer. It's why we look forward to every opportunity to meet and exceed your office supply needs. Throughout this response, you will find a comprehensive overview of Office Depot and our capabilities that we feel will suit your overall business needs. .d Amu ►.N Office DEPOT Ordering Solutions At Office Depot, placing an order is easy. We offer a variety of ordering solutions that enables you to reach us, using whichever method works best for your business. Phone Ordering Office Depot's customer service team, headquartered in Delray Beach, FL, provides you with easy access phone ordering through the use of an 800 toll free number. We do offer regionalized customer service, but most customers prefer one centralized team trained to manage their requirements. Your Customer Service Representatives (CSR's) will customize their service to your needs. They will grow accustomed to your frequently ordered products, quantities, cost centers and any other information unique to you. Having the following information will make your call fast and accurate: Account Number • Shipping Address • Contact Name and Telephone Number Billing Information (i.e. Purchase Order number, dept/cost center) • Items to Order Fax Ordering Office Depot has streamlined the fax ordering process to its maximum efficiency. For your pre - approved, most frequently ordered products, you may use our Core Requisition Form. These products are already listed for you. You need only to write in the quantities and fax the form. For infrequently ordered items, you may fill out the Non -Core Requisition Form. You can write in the quantity, the Office Depot 6 digit SKU number, unit of measure, description and fax the form. Office Depot's rapid turnaround time on faxed orders dictates that all orders received by 4:00 p.m. E.S.T. will be delivered on the next business day. aa+ OfficeDEPOT CATALOGS Office Depot Business Services Group offers a variety of catalogs to meet your needs. School Catalogs Office Depot produces school specific catalogs twice a year that focus on our wide product selection and programs for the K-12 market. These catalogs include an expanded Arts and Crafts section, as well as Teacher Resource Material, and Health and PE Equipment. BSG Full Line Catalog This general -line catalog represents an in -stock inventory of over 14,000 office products. Some features of the catalog include color -coded section references to assist in the location of specific product categories and MWDVE, Recycled and New Item symbols for easy product identification. This catalog contains 1080 pages and our revised annual publication is released in July. Frequently Ordered Items Our Frequently Ordered Items Catalog contains our 3,957 most popular products in our wide assortment. This catalog is specifically designed for use in branch offices or smaller work groups. This catalog contains 208 pages and is released annually in August. Janitorial & Sanitation Throughout Office Depot, we are launching a new emphasis on janitorial/sanitation supplies and we have created a new "Jan/San" catalog. This 66 -page Jan/San catalog highlights 831 Janitorial and Sanitation items and can serve as a convenient reference tool for our BSG customers. This catalog is released annually in July. Furniture Catalog The most recent addition to our supplemental catalogs is our Furniture catalog. This Furniture catalog contains the Furniture pages from the BSG Full Line #11 Catalog as well as several institutional pages depicting the variety of furniture Office Depot offers. There are a total of 218 pages in this catalog along with an assortment of 2,915 furniture related items to choose from. Custom Our custom catalogs feature those products and services specific to City of Lubbock, allowing for overall control of office supply expenditures. The Office Depot custom catalog is produced in- house, therefore guaranteeing extreme flexibility in the design to meet each of our customers` individual needs. New Products Office Depot uses its Catalogs, Internet sites, Tabletop Shows and Lunch -N -Learn Seminars to market and introduce products directly to both existing and prospective customers. Office Depot introduces new products through our contract administrators and strategic vendors. Office Depot will also host vendor shows at your facilities where free samples are distributed and additional educational assistance is provided on the benefits and cost saving aspect of your National Agreement. The New Products catalog features over 200 of the newest products introduced in our BSD catalog. It includes new technology products, computer accessories, paper products and writing instruments. As Office Depot brings new products into its distribution system we update all of our collateral marketing and sales material. officeDEPOT In addition to new products which are offered to all customers, a thorough and regular contract review process will identify opportunities to improve the contract items list for City of Lubbock. These enhancements will provide improved purchasing efficiency and use of strategic supply chain initiatives by both City of Lubbock and Office Depot. Contract reviews of this type will be scheduled and participated in jointly by both parties of the agreement and the resulting alterations in the core list will be implemented on a scheduled time table in order to maximize the benefits and to optimize the inventory positions of both organizations. Back Orders Office Depot stocks all catalog items, therefore, the chance of a back order occurrence is greatly diminished. Normal in -stock back orders are filled within one to three working days, from automatic replenishment of inventory. If this does not occur there are three available options: 1. Utilize the local or national distribution channels of our wholesalers (SP Richards or United Stationers) 2. Issue immediate delivery from the nearest Office Depot distribution center or, 3. Order direct from the manufacturer. Backorder Notification Back -order notification will be communicated to you differently depending on how Office Depot receives your orders. Only those item quantities in stock will be delivered. Back -ordered items may be viewed if placing orders online through our website. Office Depot will also send a live order confirmation number listing any back -ordered items for Internet orders. You will have tracking ability for all of your online orders or be limited to view orders for an individual cost center or department. Our order history screen allows you to track the status of current orders and your past orders for up to 18 months. The level of access is determined during the setup process. All EDI orders will generate an order acknowledgment (855) transaction from Office Depot stating which items will be delivered for the next business day. For orders received by fax, Office Depot will continue to send "fax back confirmations" to requisitioners. This document will notify your end-users immediately of any back order issues. When placing phone orders, back orders will be communicated by the Customer Service Representative servicing your account. We recommend that you identify a primary contact for each ship to location in the event of a critical backorder. 9 4 OfficeDIEPOT eCommerce Today's competitive business climate requires efficient, lean operations by doing more with less. Office Depot offers added value and convenience with our best eCommerce solutions that are designed to increase productivity, reduce expenses and lower the overall cost of doing business! Office Depot's eCommerce strategy is to continue to lead our industry in providing tools for our customers to improve their procurement process. By recognizing this growing need for purchasing organizations Office Depot has partnered with several ePurchasing software systems such as: Ariba Higher Markets/Sciquest s Data Stream ' Iprocure Oracle Perfect Commerce PeopleSoft Supplyworks SAP/OCI Verian The key to our success in working with these organizations is the fact that our industry leading web site has tremendous scale and reliability allowing for a dramatic number of users. Our electronic catalog has robust content; our system searches are fast. We have invested tremendous resources in training and support to our customers who take advantage of eCommerce. Most of our customers' proprietary systems evolve around how they can link their order entry systems to our order entry systems or how they can link to our electronic catalog. We have field IT support that works in conjunction with our National Account Managers. Our IT team will set up the interface between City of Lubbock and Office Depot's ordering system. Electronic Data Interchange - EDI EDI Technology (Electronic Data Interchange) has been used since 1989 by Office Depot customers to speed purchasing, invoicing and banking. Typically EDI systems are employed by our largest companies and are often linked directly to corporate accounting systems offered by companies such as Oracle, PeopleSoft, and SAP. Office Depot's EDI system is fully capable of interacting with these systems. Office Depot has added an unprecedented new dimension to the EDI process. For the first time, EDI users have the option to create their order in an interactive mode using the search and browse capabilities of the Office Depot Internet Catalog. After you create the order, it is routed back to your EDI system. There it is converted to the universally accessible ANSI x .12 format before being sent through the standard EDI processing. Electronic Commerce Solutions 1.1.1.1.1.1. '. ir � s =i'� „due vc� i officeDEPOT Internet web Site As an eCommerce pioneer, Office Depot has connected over 308,000 mid to large corporations with over 1,100,000 users. 70% of their business with us comes via the internet. Office Depot is the #3 retailer in e-commerce sales Likewise, by utilizing our knowledge and experience, you can integrate systems that make online ordering not only easy for you but for your users too. Our contract customer BSD web site offers the following advantages: • Live Inventory Status- Real Time Inventory viewing of all our distribution centers based on your shipping location. • 18 months of Order History & Tracking on-line. • Your contract pricing on all items. • The ability to build both personal and company wide Custom Shopping Lists containing best value (contract) items, favorites, frequently ordered items, etc... • Browse our 14,500+ -item catalog on-line. Features: • Multiple Search/Order Functions • On-line catalog; Search For function including search by feature and compare functions; Order by Item # • Toner/ink Find -Search by manufacturer make and model # to identify all items that fit your business machines • Custom Stationary Online • On-line backorder options • On-line Returns • On-line account/user administration - "Super user" • Individual user profiles define parameters/capabilities for each user as well as all user information • Group Login Identities • On-line Reporting • Order History & Tracking sort functions • OD STAR- Order Status/Tracking, including on-line delivery verification, electronic signature capture and exact delivery details • On-line email notification and email order approval release (HTML) • Hierarchy/Approval/Workflow Process Levels- Up to 11 total levels • Best Value/Contract item identification • Four Accounting/ Information fields available for account customization and identification on all orders/billing documents • Restrict items from being purchased at the user level by department, class, item and/or dollar amounts • Ability to define dollar amounts and expiration dates for PO's and cost centers • Customer Bulletin Board to communicate program information and post company logo • Flexible Delivery Dates and Future order site • Real Time credit card authorization • Link to Tech Depot our technology company • As well as many other features/capabilities }.W 1 :. OfficeDEPOT Internet Ordering BSD Site —'Best in Class' Web Ordering and Account Management Tool: Office Depot was the office product industry's first to market with a fully integrated, real-time, Business -to -Business Website. The BSD site is an award-winning, OBI - compliant, robust web site for use by our contract customers in a highly controlled, secure e- commerce environment. The BSD site is owned, managed and maintained by Office Depot. Independent sources have repeatedly rated Office Depot's site highest among ALL Internet retailers in the country. The ever -evolving architecture of the site is designed to provide a one-stop reference/ research tool, increase productivity, reduce expenses and lower the overall cost of managing the office products commodities. The popularity of the BSD site is evidence of its consumer acceptance. Only Dell.com and Amazon.com do more Internet business than Office Depot! Today's competitive business climate requires efficient, lean operations by doing more with less. With the constant updates/enhancements to the BSD site, Office Depot continually offers added value and convenience with our World Class Electronic Commerce Solutions. Interesting BSD Website Facts: Office Depot processes more Internet transactions each day than any of our competitors. • 2004 Office Depot eCommerce sales reached $3.1 billion • In 2004, over 70% of our transactions were received electronically. • No one has implemented more Third Party eProcurement solutions than Office Depot (over 780 Ariba, Commerce One, etc. integrations have taken place through 2003). • Over 308,000 Mid-sized to Large-sized National Corporations are online with Office Depot. • Office Depot has set up over 1.1 Million users at desktops. • 1,100 new companies sign up to order over the Internet with Office Depot every week. • 5,000 new users sign up each week. • Professional Training material online or hard copy is available to aid your business with a successful Internet launch through video, computer-based training and a Technical Users Guide. Office Depot has the technology leadership position in the industry Charter member of OBI Internet Commerce Standards group • Office Depot award-winning websites include the Contract Website bsd.officedepot.com (launched in 1994) and our public website www.officedepot.com launched in 1998. Office Depot is the largest seller of office supplies over the Web. We rank third in total worldwide Internet sales behind Dell and Amazon. Our award winning Web Site has been recognized as one of the Top 5 Web Sites on the Internet for its features, user friendliness and user defined functionality for purchasing restrictions. We are a founding member of the OBI (Open Buying on the Internet). Office Depot has the industry's most advanced stand-alone Internet Ordering Web Site as well as strong partnerships with leading edge, third party interface technology companies such as Ariba, Commerce One, PeopleSoft, Oracle, SAP, Data Stream, iProcure, MediBuy, Metiom, Netscape, Purchase Pro, RightWorks, Supplyworks, Trilogy and Office DEPOT others. Our in-house IT Systems Integration Specialists are on -hand to assist customers with establishing the necessary protocol for transmissions between Office Depot and customer -owned proprietary ERP systems. The success of our partnerships with these 3`d party e -procurement tools is rooted in the tremendous flexibility, scalability and reliability of the BSD website which supported over 1.1 million users in 2004. If utilizing the BSD website as a stand -along system, clients may wish to take full advantage of its feature -rich order management tools. If the BSD site is utilized in a 'Punchout"-style environment, some of this functionality may revert to your in-house/proprietary system. Key Account Management features and advantages of the BSD site include: ■ Private Log-On/Password Authentication • Ordering Restrictions by Account (Broad/General) ■ Ordering Restrictions by Password/User-Specific (i.e. Dollar Limits) ■ Icon by product description identifies restricted items to all users ■ Customer Control Over Use of PO#, Dept. #, Ship -to, User Password, etc. ■ Validation of Critical Information (i.e. PO#, Dept. #) ■ Pull-down On-line Contract Item/Requisition/Shopping Lists (Company & Personal) ■ Displays List & Customer's Net Pricing ■ On-line Usage Reports (by Dept, Ship -to, User or Consolidated) • E-mail Option for Approval & Release or Notification Only • Express Approval Feature (to release orders directly from email notification) ■ Tiered Order Approval (orders flow to appropriate approver based on pre-set criteria) ■ On-site/Customer Managed Access (SuperUser) ■ 24-hour Access to Order Entry and Research Functions Key User Convenience features and advanta a of the BSD site include: ■ Graphic & Text Description of Catalogued Items • How-to videos for many technology products • 3-D Images for many furniture items • Extensive Index & Search Options ■ On-line Extensive Custom Stamp & Nameplate Ordering Capabilities On-line Cross Reference Lists • Auto -prompts for Accessories (i.e. batteries req'd) • Immediate Alert to Backordered Items • Suggested List of Alternate Products ■ On-line Detailed Order History (18 months) ■ Search Order history by Order #, Dept #, Order Status, Ship -to, Product # or Date Range • On-line Proof of Delivery (including name, date & time received) ■ User ability to create Pick Up and/or Credit Requests • 1-800 Electronic Commerce Support Desk • Computer Based/Remote User Training • Express Check -Out • On-line Product Comparisons (side-by-side view of product features & specifications) ad i officeDEPOT ■ Real-time Benefits: The Office Depot BSD web site provides real-time information to all users throughout the country. By definition, providing "live real time inventory" means that our web site will reflect actual stock -on -hand at the precise distribution center that will service the selected ship -to. Additionally, the Office Depot BSD web site will advise the user if an order is placed that exceeds the on -hand available quantity and will clearly display the user's backorder options. Live ordering means that the user is actually keying their order which will then print in. the appropriate shipping warehouse with no additional manipulation. Office Depot inventories are allocated to you at the time you place your order and held for 24 hours. Approval Routing: By selecting the "email confirmation" option during your Internet account set-up, you can choose to have orders that exceed the personal spending permissions of the user forwarded to their predetermined manager, supervisor or purchasing agent via email. Each decision maker will then have the ability to review, amend, delete, suspend or release the order. The BSD site allows for multi -tiered approval of orders which includes the ability to route an order to up to It total levels. This feature allows SuperUsers to create workflows for each user for the tiered approval of orders according to pre -assigned dollar limits. Approvers have the option to "Express Approve" (release) orders directly from the email notification page without having to access the BSD site. Approvers may also assign a "Proxy" users to release orders in their absence. E-mail Notification: Alternately, you may choose to have an appropriate person merely "notified" of the order activity which provides visibility to the interested party without actually delaying the processing of the order. Contract Item Designators: Contract items are highlighted in yellow and display the phrase "best value". Contract items are clearly identified in the product search functions as well as on the detail for the shopping cart/order. Users may elect to sort their product search results to view contract items first. Additionally, your contract items can be isolated on customized pull down requisition lists contained in the "Custom Shopping List" feature. Inventory/ Backorder Notification: Every Office Depot web site user will have visibility to the real-time on -hand inventory at the Distribution Center that services their particular ship -to location (anywhere in the continental United 'States). They will not only be informed if there is insufficient stock to fill their order, but can actually see what quantity is on hand of EVERY item we stock at that location. Users can also manage their own backorders. If, for example, they elect to allow a product to back order on Monday but later decide they need an alternate product delivered ASAP ... they can cancel their own backorder and select another product ... on-line! The Office Depot BSD web site will frequently even SUGGEST substitutions for out of stock items. In addition, the system will REMIND you to order the companion products for items added to your cart (i.e. markers for white boards, batteries for clocks). Net Pricing: Office Depot's Internet site interfaces real time with our mainframe computer system. Therefore, you will have instant access to your contract pricing and your net pricing for _; ,,e naz �' ii i Office DEPOT all catalogued and stocking items. The user will view ACTUAL order totals including subtotal and local tax prior to releasing the order. Restrictions: The Office Depot electronic ordering platform can be programmed to set dollar limits and product limitations by: • Account (child and parent) • Ship to location ■ Purchase order numbers ■ Cost center/Dept. • Individual User (Dollar Limits Only) Products that Customer wishes to prevent from being ordered on the Internet can be blocked on an account -wide basis by employing one or all of the following restrictions: • Limit on-line view to "Everyday Office Essentials" (Cost Containment Option) ■ Block Broad-based Dept. (i.e. Business Machines) ■ Block Narrow Classes (i.e. Laser Printers, Inkjet Printers, Printing Calculators) • Block Specific Items ( i.e. HP LaserJet 8100 #747-474) ■ Set Item limitation (i.e. Item Not to Exceed $150) ■ Set Line Item Limitation (i.e. Line Item Not to Exceed $500) • Set Order Value Limitation (i.e. Order Not to Exceed $1000) If a user attempts to place an order for product that is restricted, they will receive a "restricted item" message instructing them to contact Purchasing to order that item. If a user attempts to exceed the pre-set dollar limit (by line item or order value), they will receive a message informing them that the order exceeds the pre -authorized account limits. Note: Restricted items are clearly indicated with a special icon next to the description. Alternatively, customer can elect to allow users to CREATE orders which contain restricted items or exceed their personal spending limits... such orders will be forwarded to a designated Super- User/manager with the authority to override ALL restrictions User Profiles: We will establish a unique User Profile for every user you authorize to utilize the BSD site. Their User Profile will contain their contact, delivery and billing information as well as their ordering permissions. Suoer User Account Manaqement Capabilities: This option allows pre -appointed Customer Super Users to control ACCOUNT MANAGEMENT details such as: ■ Activating or disabling passwords for internal users, ■ Controlling/monitoring Blanket PO's usage, • Adding and deleting Ship-To's, ■ Managing Cost Centers/Depts, ■ Updating User profiles, and • Editing or removing users • Placing orders for otherwise restricted items (due to product type or dollar limit) ■ Creating multi -tiered approval workflow templates for each user ■ Formatting and running usage reports irp -~_omit q in Office DEPOT View on-line Proof of Deliveries (includes name, date & time received) Super User Authorized User Management: The key permissions that are controllable on a USER - BY -USER basis are: • Password ■ Ability to Create Only or Place Orders ■ Unit Price Dollar Limit Line Item Dollar Limit ■ Order Total Dollar Limit ■ Ability to Override Restrictions ■ Mgmt Notification/Approval Requirements (i.e. single or multi -tiered approval process) • Eligible & Default Ship-to/s • Eligible & Default Dept # ■ Eligible & Default PO (if necessary) ■ Eligible & Default Release (if necessary) ■ Payment Method (i.e. specific charge card #) • History Viewing Capabilities • Usage Report Viewing Capabilities Electronic Data Interchange - EDI Electronic Data Interchange (EDI) is the rapid electronic computer -to -computer exchange of standard routine business transactions. Many types of industries use EDI. The use of EDI permits hundreds of unrelated companies to communicate electronically with each other through a standard system that was developed under the guidelines of the American National Standards Institute (ANSI). EDI reduces mailing and fax costs, minimizes data -entry errors, reduces cost per transaction and saves time. Office Depot has added an unprecedented new dimension to the EDI process. For the first time, EDI users have the option to create their order in an interactive mode using the search and browse capabilities of the Office Depot Internet Catalog. After you create the order, it is routed back to your EDI system. There it is converted to the universally accessible ANSI x .12 format before being sent through the standard EDI processing. This linking is made possible because the Office Depot website is fully integrated into our business system. Likewise, we have fuVly integrated EDI systems with billing, order entry, accounts payable, accounts receivable and catalog. Office Depot is on the Sterling Commerce Network _ VAN and supports versions of EDI from 2001-4030 and the following: 810 Invoice 820 Payment / Remittance Advice 823 Lock Box 832 Price / Sales Catalog 850 Purchase Order 855 Purchase Order Acknowledgment 997 Functional Acknowledgment „.lice uEi^OT Office DEPOT Electronic Billing Office Depot is pleased to offer our customers Electronic Billing. This billing solution offers many immediate benefits to processing billing for Office repot purchases. Our goal is to provide you, our valued customer, with the billing method that will make managing your payables easier and more efficient than ever before! Benefits of Electronic Billing: • 100% data entry accuracy using our AP upload • Time and cost savings — what can you do with the time you used to spend managing office supply invoices? • Easy spreadsheet format for analysis purposes - can be easily forwarded to other organizations who need information • Access information online if you want to see more details of a particular invoice • Customized to your individual business needs • Intangible cost savings in saving electronic documents which makes retrieval a snap versus having to manually file billing documents Accounts Payable User Summary Electronic Billing is one of the most Flexible billing methods available. There are two possible formats for this; either spreadsheet or summary bill documents. Spreadsheet Document The spreadsheet option allows you to quickly analyze your billing for the prior period. Just tell us what you need to see on a spreadsheet from your billing document and we'll send it to you as an easy to read formatted spreadsheet attachment. We can provide this with either line item detail or just a summary invoice (i.e. purchase order #, invoice date, invoice amount, and ship -to location). Summary Bill Document This printable summary bill copy is an unalterable electronic document that summarizes your purchases at an invoice level for the prior billing period. This means you can electronically store your Office Depot billing for audit purposes, as well as being able to print or route through your organization for approval. It looks just like our paper billing documents. Accounts Payable System Upload When your office receives invoices from vendors such as Office Depot, what information do you have to key into your Accounts Payable systems? Do you ever wish you had time to enter more information for future analysis purposes? Let Office Depot do the work for you. Tell us what information you would like to have in your AP system and we will work with your MIS team to define how you need to receive this information that will automatically load it into your system. This means that you won't have to work to do any data entry whatsoever, and because the data is flowing straight from your Billing system to your AP system, there will be absolutely no typographical errors! i iIP Ar isl ra v fice DEPOT Accounts Payable User Formats These formats can be delivered to you via email or mailed on a diskette or CD-ROM: • Excel • CSV (if you use another spreadsheet program) • Snapshot (we can provide a link to a free snapshot viewer if necessary) • PDF (must have Adobe Acrobat — most PC's come with this program. If your PC does not have this program we will provide a link for a free download) • AP System Data Upload — delivered via email or FTP right to your server • Text Files — either delimited or fixed length as your MIS team requests online Catalog Office Depot has partnerships with numerous enterprise wide software providers to assist our customers with the ability to support multiple online catalog. One of the many features of our Internet website is the ability to provide an online catalog and to have it customized to your individual needs. You can create a Custom Shopping List that defaults to all or specific users within the City of Lubbock. A Custom Shopping List can be created that contains your core contract items that all users can access to create orders. You can also create personal Custom Shopping Lists. A particular user may only order 10-15 items from a core contract of 100 items. In this case, a personal Custom Shopping List could be created with the 10-1.5 items ordered frequently. Our flexibility provides you with many options that we're sure will suit your Internet needs. Our Online catalog is provided at no cost to all end-users. From our website homepage, you can browse for items from the Click a Category to Browse list. This list will include items similar to those below: Books, References Software Calendars, Planners, Briefcases Computers, Printer Supplies Computer Peripherals Desk Accessories Filing, Binding Furniture Maintenance, Breakdown Supplies Office Machines, Supplies Office Supplies Paper, Forms, Envelopes Pens, Pencils, Markers Presentation Supplies Office Depot will only download those items that you have pre -approved for purchase. This way your end-users will not have access to an open ended number of products to buy electronically. Office DEPOT Through are specialized National Account Service Group, only those agents specifically assigned to the City of Lubbock will interface with your end-users. This focus ensures that you will be supported by a specific group that is familiar to the your contract and the parameters of your demand management program. Office Depot's computer system automatically restricts purchases by class and SKU number. Items that are restricted will be clearly identified as restricted items. Customer service does not have the ability to override restrictions. An additional safeguard includes Office Depot's ability to block products electronically by: Product Department Product Class Code SKU Web References Tibco 3307 Hillview Avenue Palo Alto, CA 94304 Reggie Noddings 650-846-1000 rrosales(d)tibco.com Syma ntec 555 International Way Springfield, OR 97477 John Paterson 541-335-5937 John aterson (ds mantec.com Novellus 4000 Forth First Street San Jose, CA 95134 Allison Hee 408-953-4144 Allison. hee�&novellus.com 14 OfficeDEPOT Retail Stores Office Depot remains one of the world's largest retail sellers of office products. As of September, 2006, Office Depot has over 1,121 retail stores throughout the United States and Canada, plus 12 additional countries worldwide. These include: • 1091 superstores in 49 states and the District of Columbia • 30 Office Depot/Office Place superstores in Canada • 42 stores in France • 111 stores in Mexico • 34 stores in Israel • 21 stores in Japan • 9 stores in Korea • 9 stores in Thailand St stores in Hungary • 6 stores in Spain • 4 stores in Guatemala • 4 stores in Costa Rica • 3 stores in EI Salvador Store Purchasing Card (SPC} Office Depot's Store Purchasing Card permits you the convenience of shopping in an Office Depot superstore while still allowing billing to 4'� - office Qwro= City of Lubbock contract account. The card should be presented to the cashier while the order is being totaled. All merchandise is then - re -priced on the receipt to reflect your contract price. In addition, your Store Purchasing Card also applies to services like our Copy and ' '4 Print Centers and UPS Shipping Counters with everyday low UPS -- rates. Procurement Cards (P -Cards) Through the use of your Visa, MasterCard or American Express Card, Office Depot is able to expand our business partnership with you. All Office Depot purchases can be paid with this card, whether by phone, fax, Internet or in-store shopping. You will receive the benefits of contract pricing and have use of our convenient, in-store Copy & Print centers for all your copying, collating and quick -print projects! Office Depot also offers the Office Depot Visa Platinum Business Card from Chase with many advantages including a Rewards program. a 15 O'ff1C@ DEPOT Branding & Product Choices A Wide Choice of Everyday Office Supplies With more than 15,000 in -stock office supply products, our extensive variety of products and services enables the Business Services Group,p + ' rt .a to serve the needs of all of its customers nationwide. Our commitment as a company is to supply your office product needs with quality brand name and private label products and solutions. Our Everyday Office Supplies assortment includes: Binders & Storage, Paper, Forms, Envelopes, Pens, Pencils & Markers, Printer & Fax Supplies, AV Supplies & Equipment, Basic Supplies & Labels, School Supplies, Business Cases, Calendars & Planners, Desk Accessories, Executive Gifts, Filing, and Custom Imprints. Total Solutions For Your Office Office Depot is your Total Solutions Provider to meet all of your office needs. Our products and services are vast and varied, allowing for innumerable solution orientated opportunities. Office Depot's services lend themselves to each customer's individual needs. Among our many business solutions include the following: Furniture Solutions Through our Business Services Division, Office Depot can provide your with a wide assortment of solutions in Office Furniture. As a full service contract furniture resource, we'll take care of everything, from planning and design through installation. Capable and responsive, your Office Depot team will provide cost effective solutions based on a day-to-day understanding of your unique requirements. Our skilled planning, design, and technical services teams will maximize your furniture investment while making the most of your working space. We'll even provide art consultation. From full facility set-up and installation to acquiring additional furniture for a new employee, a partnership with our Business Services Division is what you need in total furniture solutions. Design and Specification Services: Specification and space planning from initial concept through final installation of furniture. An experienced design staff, including a professional CAD specialist, will gather and use on-site data and information to develop an effective space plan that creatively supports your budget. Environments: From conference rooms to call centers, lobbies to lunchrooms, Office Depot will provide the perfect solution, no matter what your facilities' needs might be. We develop space plans not only for classic corporate settings; including executive offices, the boardroom, workstations, and more, but also specialized workspaces as training rooms, labs, and warehouses. on.TAML 4 i�rrii � x �• 0ff10E' DEPOT Furniture Office Depot represents more than 300 quality manufacturers and is an authorized Teknion dealer. You can choose from a full range of options, including in stock, custom and built-in furniture solutions. Quick -shop programs with 24 — 48 hour delivery for in -stock items are also available for immediate needs. Project management: We handle facility project management, implementation and detailed follow-up on mid-size to major projects. Your project manager will assess, coordinate and audit the entire project, including initial site surveys and field measurements, technical issues, and third -party coordination, as well as delivery and installation. Move Management: Our relocation services ensure the successful and timely completion of facility moves or reconfigurations. From pre -planning and box supply to coordination with your communications and security providers to move supervision, set-up, installation and post - occupancy follow-up, we'll coordinate all the critical elements necessary for a successful relocation. Leasing Options: Innovative leasing solutions add to your bottom line. Office Depot's flexible leasing options offer you a financial network of innovative leasing solutions that make it easy to acquire office furniture. Many companies have used our leasing solutions as part of a larger financial management strategy, improving their bottom line. Even though we offer a wide range of custom furniture, we also know that sometimes you need furniture in a hurry. That's why we offer Express Furniture Solutions. Office Depot Business Services Division stocks more than 1,000 furniture items. Our Furniture selection includes: Office Furnishings, Panel Systems & LAN Furniture, Workstations Bookcases & Shelving, Computer Desks, Tables & Chairs, Chair Mats & Floor Mats, Desk Collections, File & Storage Cabinets, Lamps & Light Bulbs. So, when you don't have the time to design a complete custom environment, our experts will coordinate comprehensive selections from stock, and make it look as if you did. 17 officeDIEPOT Print Management The Print Management bundled solution offered by Office Depot is a total solution designed to provide the consumer with a cost effective single point of contact for managing their entire print environment anywhere within the United States. The program includes OEM and OEM equivalent compatible print supplies and necessary printer parts for maintaining a user's fleet of laser printers. On-site printer repair of the laser printer fleet is available on a next day basis anywhere within the United States. Printer repair and service is provided in a bundled seamless solution to the consumer. A professionally staffed helpdesk, web based troubleshooting and dispatch capability is also available to support the users existing helpdesk capability. This will allow the user's printer related troubleshooting questions and requirements to a tech support, thereby reducing the existing workload on the user's helpdesk group. Traditional copier devices are not included within this program. In addition, given the average price point of inkjet printers the economics are unfavorable for repairing and maintaining those devices. This total solution which includes assessment, deployment, management and support of the print device provides the consumer with a single point of accountability and eliminates many of the common objections and costs associated with sourcing products and services through multiple vendors. Under this agreement Office Depot accepts total responsibility for maintaining the service levels of the printer. Managing print output is traditionally not a priority of the IT group, which typically has responsibility for all devices on the network. As printers have migrated to network attached devices the IT group has inherited support and service of printers by default. Outsourcing service reduces the increased time demands that we see within IT everyday. Multiple location organizations are either self -maintained (which is expensive and difficult to manage satellite offices) or outsource their service to various providers. Consolidation of vendors to a single provider with nationwide support greatly reduces the expense of self -maintaining or managing multiple vendors. Traditionally with outsourced service there is no incentive for the provider to minimize costs, In fact, it is often in the service provider's best interest to dispatch service every time there is a service request and to make multiple trips for the same request. Studies indicate that up to 40% of helpdesk related calls are output related and that many of those calls, up to 40%, could be resolved remotely without on-site service. Free level 1 support service eliminates the inefficiencies and abuse currently experienced by many consumers. - Based on Industry average on service, HP and Lexmark devices require .6 to 1.3 service calls per year. We believe with proactive maintenance, device replacement, software management and Level 1 tech support, Office Depot can reduce service costs by up to 30% to 40%. 1R Office DEPOT Budgeting of print expense is easier and more accurate if service is eliminated as a variable. An annual or multi-year contract locks in supplies cost. Historically the management of print has been very fragmented and the relatively low cost of non -impact desktop devices has resulted in tremendous growth of stand alone units. Most organizations don't have an accurate count of the number of devices within their organization. Managing the consumables stream, output and printer uptime has become a daunting task. Typically the management of print is a low priority to an already overburden IT staff and can lead to inefficiencies since no single department or vendor is responsible for the enterprise. The general trend to more centralized printing through network attached multi -function printers (MFP's) places a higher level of importance on printer up -time as more users are connected to the same device. This solution enables the organization to maximize the infrastructure return on investment by providing overall cost savings and increased user productivity and workflow efficiencies. It provides reduced workload for the purchasing, IT and facilities management. This solution also provides further reduction in the complexity of managing the internal helpdesk and higher return on assets through increased asset utilization and redeployment of resources. Finally this solution protects the consumer's significant investment in their printers and cost of output. Software, Services & Support Software — PMOS will provide: ■ Device description • Device location ■ IP Address and Serial numbers ■ Page Counts ■ Toner Levels ■ Device status ■ Utilization ■ Total cost ownership ■ Maintenance alerts • Asset, error and history reports ■ Automated supplies ordering Software/ Network requirements: ■ TCP/IP configured • Port 80 or Port 21 must be open for automatic transmission of collected data ■ Windows 2000 XP ■ Privileges to install software ■ Network connection browser ** Please see attached document Technical and Security doc. for additional info. Technical Support - Our free technical support will help you troubleshoot the problem. We will also make sure you quickly receive any necessary parts to get your printer up and running again. Parts Searching & Sourcing - Whether it is your personal sales rep or our software, parts searching, sourcing and cross-referencing is our business. We can tell you which parts you will need, how much it will cost and how fast it will be delivered. `" -� 19 OfficeDEPOT Objectives: The following print management objectives are based on our analysis of your current print environment. 1) Identify total cost of print environment 2) Manage costs of the print environment 3) Reduce the number of calls to your IT helpdesk 4) Provide single vendor accountability 5) Manage future print costs 6) Maximize investment in print infrastructure 7) Increase overall productivity of the print environment 8) Increase efficiency of work flow in the print environment 9) Reduce vendors 1.0) Improve quality of printers placed in the enterprise 11) Reduce age of the overall fleet 12) Improve availability of print devices 13) Accurate accounting of print devices in the enterprise PMOS Features and Benefits: ■ Reduce TCO and increase print efficiency with our scalable end-to-end print management solution. • Single point of contact for supplies, parts, and service. • Automated supplies ordering • Over 11,000 service technicians available nationwide. ■ Submit service requests online or 800# tech support. ■ Simplified, consolidated billing for all of your printer related costs. ■ Increase printer uptime while reducing workload on your Help Desk and IT departments. P f ?n Office DEPOT Coffee & Beverage Office Depot constantly seeks the latest innovations and the newest products and equipment. We offer everything you'll need, just call us and we'll take care of it for you. Some of the products we provide are: Coffee • Specialty Roasters — (i.e., Starbuck's) • 100% Colombian Premium Choice Blends • Premium Hotel and Restaurant Blends Decaffeinated Coffees Name Brands Private Label, Colombians, Premiums • Coffee Brewing Systems • Cup -At -A -Time Systems • Cappuccino/ Espresso Systems • Snacks • Eden Spring Water • Paper Goods • Cleaning Products • Soda and Fruit Drinks • Specialty Waters and Water Systems • Food Beverage • Airport Systems We will be glad to provide a product demo of any of these products. We will deliver all orders accurately, on time, and in excellent condition. State-of-the-art coffee and water equipment will be professionally installed by our factory trained technicians. Maintenance and repair will be provided in a prompt and professional manner. Our sales representatives have the finest in training, product and equipment knowledge. They will provide a custom solution for your specific refreshment needs. We offer only the finest state of the art coffee brewing equipment. We offer a variety of sizes and styles to fit your specific requirements. Our certified and trained service technicians will analyze the unique requirements of each of your departments and work with you to determine the right equipment. Our broad range of brewing equipment includes: • Low profile brewers to fit on counter tops and under cabinets • Single -cup brewers featuring Keurig • Traditional glass pot brewers and servers • Brewers with hot water faucets for preparing other hot beverages and soups • Pour -over and automatic brewers • Thermal airpot brewers and servers • Executive -size thermal brewers for private offices * All brewers are equipped with water filters to insure high quality at no additional charge. We are able to provide water filtration in several ways: • Counter top water coolers that hook directly to available plumbing. The coolers are available in hot/cold or cook/cold. 21 Office DEPOT Floor model coolers that hook directly to available plumbing. The coolers are available in hot/cold or cook/cold. All filters are NSF (National Sanitation Foundation) approved and are rated for removal of taste and odor; sediment removal; heavy metal and lead reduction; particulate, cyst and turbidity reduction; and scale inhibition. All water systems are placed on a service schedule and changed routinely before their useful life expires, allowing bacteria to grow (every six months). Our service team will handle all installation, cleaning and maintenance. These services are part of our coffee program and are provided at no additional charge. You will be assigned a dedicated service tech to handle all of your delivery and cleaning needs. This dedicated representative will visit your facilities on a regular schedule, determined by you (weekly, bi-weekly, monthly) to perform the following services: • Brewers and pots will be replaced if needed • All supplies ordered will be stocked away for you • All products automatically rotated for freshness • Emergency delivery service same day if needed, no longer than 24 hours • Flexibility - We will always meet your changing needs There are many ways to enhance our service on an on-going basis. Some of the ways this can happen are as follows: Coffee Tasting We will install a professional coffee brewer in your workplace and provide enough coffee samples, creamer and sugar for you and your co-workers to taste and judge for yourself at no cost or obligation. You will be able to choose from our wide variety of the finest national brands, gourmet, and private labeled regular and decaffeinated coffees. Coffee Samples As new coffees enter the marketplace, we will deliver sample packets to you for a trial at your leisure. Upon request, samples will be dropped off at anytime. Coffee Equipment We will work with your purchasing department and introduce all new equipment as it become available. Additionally, we will replace and upgrade all equipment we install on a regular basis to insure cleanliness and proper functioning. Water Filters All brewers will come equipped with a water filter to insure quality water. These filters will be changed every six months on a regular schedule or earlier if needed, at no charge. I__X 77 office DEPOT Technology Solutions TEEHDEPQT Whether you need a simple switch, a full server set up, or the best networking solution for your operation, did you know that Office Depot could also be your leading IT resource? Thanks to Tech Depot, an Office Depot company, and one of the nation's leading technology resellers, you're assured instant access to $10 billion in inventory, including the industry's top selling items, plus just -released, rare, and end -of -life products not available anywhere else. We have formed strategic alliances with distributors throughout the country that allow us to deliver whatever technology solutions you need to fuel your operation: that's almost double the resources, compared to most resellers. We can deliver most technology within 24 hours. We offer: Big Selection: Over 100,000 technology items, including security solutions, memory, servers, switches & routers, networking configurations, hard drives, computers, monitors, printers, scanners, copier & fax machines, data storage, cameras, printer & fax supplies, all -in -ones, office machines, PDAs & organizers, computer accessories, phones & accessories, software and more... including the hard -to -find items. Competitive Prices: Low pricing that goes head-to-head against the biggest players in the technology industry. Fast Delivery: Most items shipped same day. Technical Expertise: Experienced, knowledgeable, guidance before, during, and after the sale Total Team Advantage: The same attentive, personal service you already enjoy from your Office Depot account manager now paired with in-depth technical expertise of our Tech Depot specialists. This unique team advantage saves you more time, money, and hassles during your next technology purchase, We can even set up a customized Tech Depot extranet just for City of Lubbock — online service with up-to-the-minute order tracking, real time inventory, authorization levels and other customized reporting tools. No other supplier assures City of Lubbock the level of personal attention and support you will experience with Office Depot. Your Office Depot Account Representative will stay with your every step of the way, managing your shopping experience from start to finish. Your representative will also introduce you to your Tech Depot consultant, work with them to locate the best possible technology choices and values for your needs at the best prices and always make sure you enjoy the same dedicated Office Depot service you already know and trust. 93 OfficeDEPOT Copy and Print Solutions Office Depot Business Services Division Printed Products Group is pleased to offer our customers a copy and print solution providing low-cost products, forms management services, process improvement solutions and ease of operations for your end users. We accomplished this by establishing an integrated vendor program, a strategic account sales and support team, a customer implementation group and a state of the art Internet, warehouse and distribution network. Through these programs, you receive maximum benefits with a comprehensive line of printed products, service and solutions and it all begins here. Forms Integration Audit: With this audit, we can review your current document management process. From this review we can evaluate the overall process performance, review industry standards, identify duplicate processes, determine Best Buy practices, and offer design recommendations. Integration Benefits: Integrating your current document management process benefits you by creating a more efficient procurement process, providing quality products at reduced cost, combining both supply and custom product offerings, consolidating your billing and reporting functions, simplifying your Accounts Payable process and streamlining your desktop deliveries. Results: The results that you can realize from utilizing our copy and print solutions are a reduction in procurement, administrative and inventory costs, overall improvements in forms control, vendor relations, delivery cycle and a quality assurance guarantee. Providing competitive prices comes from how we buy and how we operate. The massive quantities of custom printed products that we purchase to replenish our four regional business form warehouses and over 800 stores nationwide distributing stock printed products gives us the purchasing leverage for deeper discounts and makes us a major distributor of business forms throughout the United States. This means a greater selection at the lowest prices for you. Our Copy and Print selection includes: Printed Products, Business Forms, Commercial Print, Labels, High -Speed Copies, E -Forms, Promotional Products, Rubber Stamps & Direct Mail. You'll find quality guaranteed printed products to meet your every business need, and we offer an extensive, competitively priced program. Whatever the product, we offer our customers the highest quality, selection and value. Backed with unequaled buying power and state of the art support systems, Office Depot stands ready to provide you with the finest assortment of printed products, services and solutions. Our commitment as a company is to supply your printing requirements with quality guaranteed products and solutions. Our extensive variety of products and services enables the Business Services Division to serve the needs of all of it's' customers nationwide. 74 Office DEPOT Break Room & Janitorial Solutions Office Depot provides our customers with various break room and janitorial solutions by being your one-stop shop for the top brands of in -stock products. Office Depot has teamed with select vendors and leveraged our volume -buying power to ensure incredible values on all the janitorial, sanitation and maintenance products we carry. Paper Products: We carry over 100 paper product items. Some of these items include Cups, Plates, Utensils, Napkins, Toilet Tissue, Facial Tissue, Paper Towels, M -Fold, C -Fold & Dispenser Roll Towels. Cleaning Supplies: We have over 165 types of cleaning supplies available for you to choose from, These would include: Hand Soap, Deodorizers, Disinfectants, Flooring Cleaners, Sponges, Scrapers, Lint Rollers, Mops, Dustpans, Brooms & Buckets. Wastebaskets & Bags: We inventory over 100 different Wastebasket and Bag supplies in our assortment. They include: Liners, Bands, Bags, Recycle Containers, Waste Receptacles, Smoking Domes & Dolly Carts. Break Room Supplies: With over 250 items available, your end users will have no problem finding their break room supplies with Office Depot. Some of these include: First Aid & Safety Supplies, Fire Extinguishers, Batteries, Time Clocks, Appliances, Tool Kits, Fans, Humidifiers, Beaters, Cords, Candy, Snacks, Coffee & Beverages. Additionally, there is a website reference center sponsored by Bockstanz Inc. You can visit their website by going to www.cleaninglink.com/cleaning_library, There, you will find cleaning tips from industry experts, up-to-date safety information and learn about products that best fit your business needs. ?1; 7 Office DEPOT Office Depot Private Label Solutions At Office Depot we want to save you money on the product solutions you use everyday, without compromising quality. That's why we have brought you the Office Depot Brand. These are top - performing products, backed by our 100% satisfaction guarantee. When you buy Office Depot Brand products, your benefits are getting high quality products plus our very best values. Our private label branded items are testedQ ff ce If Office ' UT POY and compared to the national brand «rcrr whenever possible. Strict product quality standards are required to be equal or better then the national brand or equivalent. Our factories are reviewed and monitored by an independent company and are socially responsible to Office Depot's standards asEJ1-* , ,' well as local laws and regulations. We have the confidence to place our name and reputation on every private label product we sell to our customers. Approximately 5% of our total assortment contains our private label items. In addition to the Office Depot brand, there are many private label brand names such as Office Accents, Texflex, Castlebridge, Tech Gear, and Vector; all which are Office Depot owned private label brands. Our private label brand includes: Copy Paper, Toner Cartridges, Computer Media, Media Storage, Writing Instruments, Binders, Message Pads, Mailing Supplies, File Folders, & Labels. 76 OfficeDEPOT Recycled Products More than ever before, Office Depot customers have a wider range of high quality, environmentally preferable office products that can be substituted for traditional office supplies. These products are equal in performance but save natural resources, conserve energy, or are manufactured in a way that reduce or prevent the emissions of toxic chemicals. For example, Office Depot stocks thousands of environmentally preferable products, including Paper products Remanufactured ink and toner cartridges • Binders and floppy disks made from recycled plastic Paper clips and garbage cans made from recycled metal To make it easy for our business customers to purchase environmentally preferable office products, in January, 2004, Office Depot, Inc. launched the first ever Green Book Catalog, the industry's first catalog consisting solely of environmentally preferable products that is printed on elemental chlorine free, 100 percent post consumer waste (PCW) recycled content paper. With respect to paper products containing post -consumer recycled content, Office Depot has a �4 comprehensive policy to work with our suppliers to: y 1. Increase the amount of recycled material in paper products, and 2. Increase the number and range of products containing recycled materials. Office Depot also offers: • Products Manufactured by: • HUB (Historically Underutilized Businesses) — (MWDVE: Minority, Women, Disabled Veteran Enterprises) • National Industry for the Blind (NIB) National Industry for the Severely Handicapped (NISH) • Printed Products/Advertising Specialty Products • Disaster Preparedness Products 77 Office DEPOT Strategic Vendor Program The Strategic Vendor Program was established to better leverage vendor expertise and Office Depot's collective resources in order to offer you the very best in products and services. To evaluate the existing and potential vendor base, Office Depot focuses on two primary areas: product offering and quality and supply chain management. Product Offering and Quality Our merchandising group works closely with our vendor's product management teams to develop products that add value to the consumer at the most competitive prices.. In some of the paper based commodity areas we are able to leverage our buying power to help reduce the procurement costs of raw materials for some of our core vendors. This gives us a competitive advantage that gets passed directly to you, our contract customers. We work with our vendors to employ independent third party product testing companies to evaluate certain items in our product offering to ensure the highest quality standards. Our merchant team also negotiates with our wholesalers to inventory products that have been chosen in our national assortment. 3M Acco /Boone /Daytimer Alliance American Tombow A very Sinney & Smith Brother Bunzl Bush Furniture Dixon Eldon Esselte Fellowes FireKing Global Han Hewlett Packard/Compaq International Paper Lexmark Mead/Westvaco Nikon Nu-Kote OIC Pelouze Quality Park .Sanford Smead TOPS Weyerhaeuser 7R Office DEPOT Supply Chain Management (Logistics & Distribution) We thoroughly investigate the vendor's ability to provide product when, where and in the volume that we require it. We make absolutely sure our vendors have the manufacturing capacity to service our needs today and have the ability and resources to increase their capacity as our demand grows. We audit the vendor's capabilities in the following areas: forecasting techniques, vendor managed inventory (VMI) and electronic data interchange. We require that our vendors provide us with a dedicated support infrastructure providing us with specific contact persons for each functional area of our business. We leverage information about the vendor's existing service level statistics (line fill rate, length of time on backorder, damaged/defective %, etc.) in order to make sure they meet our quantifiable measurement criteria. Delivery Systems Our convenient next -business -day delivery service is perfect for any business. There are three elements to providing next -business -day delivery of your office supply orders and Office Depot has a competitive advantage in each area; Inventory, Order Cut-off times and Delivery Network Inventory: Office Depot stocks more SKUs in our Delivery Centers then our competitors. In addition, we consistently achieve over a 98% fill rate company wide. Order Cut -Off Times: Office Depot has the latest cut-off times in the industry. We control our own inventory and ordering process and can provide later cutoff times for all of your locations. By utilizing our Internet you can order up until 5:00 p.m. in your local area and still have next day delivery to your place of business.. Delivery Network: Office Depot operates a Business -to -Business Delivery Network that allows us to maintain a local, regional and national presence. In addition to our own fleet, your orders may be delivered via UPS, FedEx ground, or another third -party carrier to ensure complete nationwide delivery coverage. We fill and deliver over 100,000 deliveries a day with an on-time delivery of 99% based on reconciled manifests. That accuracy is possible because we have a fully integrated warehousing system and operate our own coast-to- coast distribution and delivery network. Overall, it means you can feel confident that your order will ship complete and on time. Return Policy Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, you will receive full credit. General supply items should be returned in the original packaging within 30 days. Technology and stocked furniture items should be returned in the original packaging within 14 days. Special order non -stocked merchandise will be ordered upon request and may be returned if damaged or defective. i �4 OfficeDEPOT Supply Chain Enhancements Office Depot is constantly developing our warehouse and delivery technologies to ensure we are operating at maximum efficiency. The principle focus for these quality and efficiency enhancements is our continued commitment to fanatical customer service. Every movement of product within our warehouses is tracked to ensure the right product is in the right box, the right box is loaded on the right truck and we deliver the right order to the right customer. Based on that premise, the volume of incoming inventory and our ability to manage it efficiently is vital. In the table below we discuss our latest enhancements as well as the various benefits followed by a more in-depth discussion of how each can most benefit our customers. Technology Benefit to the Customer Enhancement Scan Receiving/Scan • Guarantees our inventory is in stock and available when Put -away you place your order. • Ensures you will receive the right product. Scan Letdown • Improved customer service through improved inventory integrity. Voice Picking • Makes sure the correct product has been picked to the correct customer carton, improving outbound quality. Check Weigh • Affirms that you get the correct product as ordered. Scan to Truck • Ensures your order is properly loaded on the correct delivery truck so you receive the correct package. OD S.T.A.R. • Electronically captures and stores your signature for proof of delivery to be viewed online. • Real-time delivery information. Wholesaler Re- + Maintains high service levels and the ability to track receipt engineering and return of wholesaler products. With the automation of the Scan Receiving/Scan Put -away process, Office Depot has the ability to increase the quality of customer orders while improving the overall fill rate and service level. The Scan Receiving/Scan Put -away process ensures that Office Depot has the right product, in the right place at the right time for all our customers. The automation of the Scan Letdown process was designed to increase product location integrity. As customer orders are picked, the Scan Letdown process moves product from our reserves into the picking area to be sure we have enough of the available product to fill your orders without delay. The process increases item location, integrity and improved quality to our customers. As Office Depot picks the items to fill your orders, we have a voice-activated system that directs our employees to the correct pick destination. The picker will scan the carton, which will prompt the voice message in the picker's headphones to tell them what item to pick, where to get the item, what quantity, color, SKU number, etc. In addition to improving Office Depot's internal efficiencies, Voice Picking ensures the correct items are picked to precisely fill your orders. .�`. -,. T &� x; -4n Office DEPOT To ensure that you receive the correct product as ordered, in-line scales measure the weight of each carton known as Check Weigh, Check Weigh reads the barcode on each box and determines the total box weight, verifying the set weight of each item and carton. This determines that the carton for your order contains all the correct items based on the individual weight of each product. Scan to Truckwas designed to improve our loading process from our warehouses and improve the accuracy of customer deliveries. This process ensures that each box is properly loaded onto the correct delivery truck. Scan to Truck allows the driver to know exactly where the cartons are located on the truck whereby ensuring you receive the right product. In 2001, Office Depot rolled out a "signature tracking and reporting" system called OD S.TAR. This tracking device enables our drivers to capture the customer's signature upon delivery. That's one of the benefits of OD S.T.A.R., having a database of all the signatures that can be accessed instantly. With the use of a Palm Pilot which includes bar code scanning, this technology allows Office Depot to transmit wireless messages throughout the day back to our order entry system (AOPS), our contract website - BSG.officedepot.com and our public website - www.officedepot.com, providing real-time delivery status on all your orders. Proof of delivery signatures are available online just ten minutes after our drivers return back to the servicing distribution center. What this means to our customers is that they can call to track their order status and receive real-time delivery information. Consequently, the system provides the capability of giving the customer an estimate of their delivery's arrival. Furthermore, OD S.T.A.R. has proven to increase the number of driver stops per day and has eliminated the added paperwork. Therefore, this enhances both driver productivity and customer service. Overall, OD S.T.A.R. has contributed greatly to an increase in customer satisfaction. To the right is a sample of an OD S.T.A.R. invoice. office DEPOT Order Number. leasozsT"I -- .- Orderalwmi.� -.-1 --- -....---------------- f(4.Tk K1MWG NODS" OVAMMCW 010102 ena RE. ld*IRI r*1'W1�lhl Fent LAAF rw wm 11 -Wr' t" rrlt oe __— - _ oels - ,r�d +..fan atter I uole I b...�e.t -obi avit.s' i i R axu�see iss2a,sa�-no: u�;sir2ool 1781..•`..•l0es AU_Ne :e POW(T. - Tot 1 Cdt SM5 31 2 Office I? PVT BSG Distribution Center & Sales Office Locations Office Depot owns and operates over 22 distribution warehouses nationwide. Our distribution centers have a state- of-the-art Warehousing System. They are divided into Eastern and Western regions with four of them classified as Super Centers. In addition, we have many Business Service Division sales office locations nationally to service all of your Account requirements. Below we have listed all of our distribution centers and sales locations by State and City. Our distribution center locations are italicized. ALABAMA: Birmingham MINNESOTA: Minnea lis ARIZONA: Phoenix Tucson MISSOURI: St. Louis CALIFORNIA: Atascadero, Bakersfield, Fremont, Fresno, Inland Empire, La Mirada, Los Angeles, North Coast, Sacramento, San Diego, San Fernando, San Francisco, Santa Clara Si nal Hill Stockton NEBRASKA: Omaha COLORADO: Colorado Springs, Denver, Fort Collins/Loveland NEVADA: Las Vegas, Reno CONNECTICUT: Windsor NEW JERSEY: Westhampton FLORIDA: Ft. Lauderdale, Jacksonville, Orlando Tama Weston NEW MEXICO: Albuquerque GEORGIA: Atlanta Buford NEW YORK: Rutherford IDAHO: Boise NORTH CAROLINA: Charlotte ILLINOIS: Carol Stream, Chicago OHIO: Cincinnati, Cleveland, Columbus, Dayton INDIANA: Fort Wayne, Indianapolis OKLAHOMA: Oklahoma City,Tulsa IOWA: Des Moines OREGON: Portland KANSAS: Kansas City PENNSYLVANIA: Blue Bell Pittsbur h KENTUCKY: Lexington, Louisville TENNESSEE: Nashville LOUISIANA: New Orleans TEXAS: Austin, Dallas, El Paso, Fort Worth Houston San Antonio MARYLAND: Baltimore/Washington D.C./Virginia, Odenton UTAH: Salt Lake City MASSACHUSETTS: Billerica Boston WASHINGTON: Kent Seattle MICHIGAN: Detroit Grand Rapids WISCONSIN: Milwaukee ��� JdiLE a v � I-N Ti Office DEPOT Global Presence The Office Depot international division is our fastest growing business segment and is a key driver in our Company's future success as we continue to expand our global coverage. By year- end 2003, our international business represented 22% of our sales mix. We now have operations in 22 countries outside of the U.S. International Business Segments: Mail order operations under the Viking brand name in Austria, Belgium, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, Portugal, Spain, Switzerland and the United Kingdom. Contract business operations under the Office Depot /Guilbert brand name in the United Kingdom, Scotland, Ireland, the Netherlands, France, Italy, Belgium, Germany, Spain and Portugal and can service all of Europe including Scandinavia- Norway, Sweden, Denmark and Finland. Additionally we have a Contract Sales Force in Canada, Mexico and Japan- 1,900 reps in total including the United States Team. Retail operations under the Office Depot brand name in France (40), Japan (21), Canada (33), Hungary (4) and joint venture and licensing agreements for 135 Office Depot stores in Mexico, Israel, Poland, Spain, Thailand, Costa Rica, EI Salvador and Guatemala. r c FA 33 officeDEPOT Europe in June 2003, we acquired Guilbert S.A., a leading European contract stationer that allowed us to double our size in Europe and accelerate our growth in the large-sized business customer segment. We are fully integrating this business so as all our European locations are on the same SAP platform, have a harmonized customer contact and product strategy. Additionally, we have invested monies in integrating a new state of the art warehouse management system in our 27 European Distribution Centers and establishing our award winning BSG website to each country in its native language. We also have invested time in creating the same `customer focused" Office Depot culture that we have in the Americas. Our European headquarters is in Venlo, The Netherlands. Middle East Office Depot is located in Israel and operates over 28 retail stores in this market providing free next day delivery to our contract B -to -B customers in 90% of the zones in Israel. Asia Office Depot has been in Japan for over eight years and has eighteen stores in Tokyo, two in Yokohama and one in Osaka — twenty one in total. Our Office Depot call center is in Tokyo as well and our distribution center is in Fuji, Japan. We offer our BSG contract customers free overnight delivery to 95% of the zones within Tokyo and two day service in the outlying areas. Office Depot also has operations in Thailand. Our future growth area and expansion will be in China and the rest of Asia for that matter since at present time the market consists mostly of mom and pop businesses, this is the region in which our customer's are asking us to be in due to the increase in outsourcing as well as its explosive growth opportunities. Canada Office Depot has both Retail (33 stores) and Contract Sales throughout Canada. We were able to provide American Standard with a program very similar to the one you would have in the United v; States (Same core list, target margin, etc) with the exception it is billed in Canadian dollars. #_ Mexico Office Depot is enormous in the Mexican market and is by far the leader with over 85 stores, two distribution centers and two call centers throughout Mexico. We provide free next day delivery with our own vehicles to 37+ major cities in Mexico and have over 100 sales executives call on local and national businesses throughout this market. In addition to Mexico, Office Depot also has operations in Guatemala, EI Salvador and Costa Rica. 34 officeDEPOT Global Account Management Office Depot understands the customer's need for one contact worldwide that understands all your business needs and can coordinate your business on a global basis. It is for this reason that we have created the Global Account Manager position in which your main contact will be your single point of contact within the Office Depot World. The strategic account orchestrator will work with peers in each of our markets (Europe, Asia, etc.) to ensure that you are getting individual attention in its local market, given cost savings solutions and is adhering to City of Lubbock program guidelines. In business reviews, your account manager will be able to provide you with global reporting as well as country specific information. Global Account Pricing Pricing within our system will be quoted in local currency (i.e. British Pound, European Euro, Yen, Canadian Dollar, and Mexican Peso), across different continents, different SKUs, unit of measurement and will be based on City of Lubbock collective spend within Office Depot to maximize your buying power and leverage with Office Depot. Worldwide Retail Presence Office Depot remains one of the world's largest sellers of office products. By the end of June 2004, Office Depot had a total of 1,104 retail stores globally throughout the United States, Canada and 11 additional countries worldwide. These include: • 868 superstores in 44 states and the District of Columbia • 33 Office Depot/Office Place superstores in Canada 42 stores in France • 78 stores in Mexico 27 stores in Israel 13 stores in Poland • 19 stores in Japan • Nine stores in Thailand • Six stores in Spain Three stores in Hungary Three stores in Guatemala • Two stores in EI Salvador Two stores in Costa Rica J11KF pEMa � 35 officeDEPOT Contract Pricing Fairness In Pricing Once your contract begins with Office Depot, all line item discounts (except for paper pricing which is done on a quarterly basis) will be locked in for typically one year depending upon the contract that is determined. Your contract pricing and discount is held firm for the term of the bid. Non -contract items, however, will be adjusted quarterly based on manufacturer cost increases and decreases. We would be able to provide you the proof of manufacturer cost changes through regular reports. Furthermore, due to the volatility of the paper market and fluctuations in paper pricing, your pricing would be adjusted quarterly to reflect market changes. Price adjustments (increases or decreases) are done upon evidence of actual manufacturers cost changes and are accepted on a quarterly basis. These changes are received 45 days before the start of the quarter to enable us to communicate both the change and market conditions driving the change to our customers with a minimum of 30 days prior to the price change. When you think about it, this is really about fairness. For example, if you decide to order from us over the Internet, you will save time, reduce errors and obtain valuable on-line feedback as you order. Those electronic orders will also be less expensive for us to process as well, and so the sensible thing is to bring those savings to the particular customers who created the economy in the first place rather than spreading it around equally. You do not want to subsidize some other customer's buying habits. You should be able to control your own prices by controlling your own business practices. In fact, this same principle applies to a whole host of activities from warehouse delivery (versus desktop) to EFT (Electronic Funds Transfer) to non -catalog SKU's and so forth. In each case, you may decide that you prefer a higher level of service, and that this service is worthwhile and justified. Consequently, if you select a service that is clearly less expensive than one you had previously received, you should definitely expect lower prices in exchange. Office Depot will commit to City of Lubbock in providing you the lowest prices in the industry.. s••_17 aaeoY 36 officeDEPOT Billing Options Office Depot can provide you a complete Invoice and Summary Billing program on a local, regional or national level. There are multiple fields that can be customized to accommodate the specific terminology of your order process. Your account can be implemented to require and/or validate specific account information at the time of placing your order. INVOICE BILLING An invoice is generated for each order placed by your end user. Your invoice can be sent either in daily or weekly intervals directly to the primary address or indirectly to the "Ship To" location(s). Also, any of the "Header Titles" that are listed under the optional information section can be renamed as necessary. STANDARD INFORMATION ON ALL INVOICES: • Account Number • Account Manager • Order Number • Order Date • Ship Date Optional information that can be added to the invoice: • "Ship To" ID • Department Name/Number • PO Number • Release Number • Desk Top Location Media Types Available For Invoice Billing: • Paper • EDI • EFT (supports CTX) 1~ A--, �. � 37 r 17 officeDEPOT Summary Billing A summary bill is generated for all orders reconciled within a given time period. Your summary bill can be sent daily, weekly, semi-monthly or in monthly intervals directly to the primary address or indirectly to the "Ship To" location(s). Summary bills can be sorted, totaled or have page breaks with any of our header options. Also, any of the header titles can be renamed as necessary. Header Options: • Ship To ID • Department Name or Number • PO Number • Release Number • Desk Top Location Summary Bill Options: • Detailed Summary Bill - This bill shows all detail and total for all orders reconciled in a certain billing period Non -Detailed Summary Bill - This bill shows only the order number and total for all orders reconciled in a certain billing period One Line Summary Bill - This bill will only show the number of orders reconciled in a certain billing period Media Types Available For Summary Billing: • Paper • Electronic (Email, FTP, Diskette) • EFT (supports CTX) 38 0 Of f 3'*Lc e DEPOT Reporting Capabilities One of the most powerful tools Office Depot offers is extensive usage and tracking reports. This information is specific to the overall program for the entire National Account covering all products, orders and spend. Office Depot and City of Lubbock will mutually schedule a quarterly review process. We will assist you with analyzing spend and usage data. This will allow you to drive greater usage to their contract list, identify rogue spending outside their endorsed contract stationer and see actual product usage. Office Depot can easily accommodate your reporting needs. Reports can be sorted up to nine levels using a combination of any of these fields: • Customer Number • Customer Product Code • Customer Department Number Office Depot Product Code • Office Depot Catalog vs. Non -catalog products • Contract vs. Non -Contract Products End -User Name of Desktop Location • Office Depot Merchandise Department • Parent Number if usage is rolled up by groups Ship to or Location Number • Ship to by City, State, or Zip Office Depot Product Categories Purchase Order Number Product Description Contact Name • Order Source Customer Size THE MEDIA TYPE USED CAN BE PAPER, DISKETTE OR EMAIL (EXCEL OR CVS FILE). Formats and reports available include, but are not limited, to the following options: USAGE REPORTING • item and dollar usage Descending dollar usage • Descending times item sold • Descending quantity usage + Contract vs. Non -Contract • Customer department number Desktop location or end-user name • Ship -to or location number nrM't 39 OfficeDEPOT COST SAVINGS OPPORTUNITY REPORTING • Customer product code • Office Depot product code • Office Depot merchandise department • Office Depot product category • Product description ORDER METHOD REPORTING • Internet • Fax • Phone • Store Purchasing Card • Procurement Card DISTRIBUTION COST REPORTING (AVERAGE ORDER SIZE) Customer number • Ship -to or location number PRODUCT REPORTING • Minority products Recycled products • Manufacturer name • Product description • Unit of measure • Quantity sold for period • Dollar amount sold for period ONLINE REPORTING Only general account and order information is available through the Internet for a period of 18 months. Online reporting is available on our contract Website and is simple to use. Our system provides the ability to: • Manage visibility to information based on your user roles • Create, analyze and print usage reporting • Sort the history of the purchases by product type, PO and ship -to location • Manage and control your spending on office supplies During the implementation phase, the Super User will designate those end users who will have access to view your online reports. We also have the ability to send you your reports electronically via e-mail within 48-72 hours of your request. The general format is in Excel, but a customer can be set up to receive CSV files automatically by e-mail. As an endorsed vendor, Office Depot will identify the reports required and their formats. They can be sent on a prescheduled basis or by request. You are not limited to the formats and can request customized reports at any time. 40 OxnceDEPOT Quality Assurance To provide fanatical customer service, we continually monitor our performance to ensure we are doing the best job possible for City of Lubbock. Our internal measurement tool is the Customer Service Index (CSI) designed to measure the key components that impact 100% Customer Satisfaction throughout each and every transaction. The CSI measures the total service level experience by Office Depot customers serviced by our 22 distribution warehouses nationwide through Fill Rates, Quality Index and On-time Delivery. Our Fill Rates measure how successful Office Depot's delivery centers fulfill your orders based on inventory availability. This includes how successful our wholesalers, S.P. Richards and United Stationers, fulfill your orders. We measure fill rates by orders and lines of an order. This means that the percentage of lines ordered by your end user's are completely in stock and sent next day from the distribution center. In the event an item is out of stock, your orders may be filled through the wholesaler. The Quality Index measures the quality of warehouse operations by analyzing delivery only, credit, returns, even exchanges, miscellaneous credits and damaged events. We measure the quality index by the same lines and orders we use for fill rates. The percentage of order quality index means that all lines of your end user's orders are complete and delivered to the customer with no further fulfillment or quality issues. The On -Time Delivery percentage measures the timeliness and completeness of orders delivered to you within the scheduled delivery time without interruption of service. Delivery information is tracked within our Net -by -Tel and OD STAR systems in real time. Our performance in these key areas affects your business every day and provides you with superior service and reliability. Office Depots goal is to provide you 100% customer satisfaction, 100% of the time! 41 officeDIEPOT Business Reviews To continue our ongoing commitment for your total customer satisfaction, Office Depot has implemented a customer Business Review process to evaluate our effectiveness as a supplier. Our Business Reviews are held both quarterly and annually with our customers. Business Reviews Include: Our customer's initial objectives Previous time period accomplishments • Sales Statistics: • Purchases by product group • Sales by location Average monthly sales • Special categories Performance Measurements: Customer Report Card • Customer Quarterly Review • Customer Evaluation Survey • Office Depot's plan of action to ensure customer satisfaction Independent Business Reviews: • Customer Focus Groups • Customer Interviews • Customer Telephone Surveys • Store Exit Interviews Customer Quarterly Review This customer questionnaire is part of Office Depot's Total Quality Management Program. We want to ensure that your concerns are our top priority and that we are performing to your expectations. This means that we must diligently and consistently seek feedback from you and other customers. Our goal is excellence and a partnership with you based on mutual concern and commitment. This questionnaire is used as a tool in our quarterly Business Review. 42 OfficeDEPOT Electronic Commerce Solutions Internet Web Site Inefficient procurement methods can waste valuable company resources. Office Depot provides streamlined solutions to benefit your business. Each year, companies spend billions of dollars on small, everyday supplies like pens, paper, writing pads and binders. These are the kinds of office "consumables" everyone needs but no one notices until they run out. As a purchasing manager, you know the steps involved in securing the best supplies, negotiating prices, processing requisitions, ordering items, checking inventories and processing payments. Taking City of Lubbock purchasing on- line can equal big savings. Not just time, but thousands of dollars in hidden administrative costs. Analysts estimate, for example, that it costs companies between $100- $175 to process every paper-based purchase regardless of whether it's a $2,000 computer or a $20 carton of paper. Since efficient supply procurement is important to City of Lubbock, doesn't it make sense to work with a proven industry leader? As an eoommerce pioneer, Office Depot has connected over 254,000 mid to large corporations with over 1,000,000 users. That's more businesses than any other Internet partner. By utilizing our knowledge and experience, you can integrate systems that make online ordering easy for you and for your users. Our contract customer BSG web site offers the following advantages: • Live Inventory Status- Real Time Inventory viewing of all our distribution centers based on your shipping location. • 18 months of Order History & Tracking on-line. • Your contract pricing on all items. The ability to build both personal and company wide Custom Shopping Lists containing best value (contract) items, favorites, frequently ordered items, etc... Browse our 15,000+ -item catalog on-line. Features: + Multiple Search/Order Functions • On-line catalog; Search For function; Order by Item # + Toner/ink Quick Find -Search by manufacturer make and model # to identify all items that fit your business machines + On-line backorder options • On-line Returns • On-line account/user administration - "Super user" • Individual user profiles define parameters/capabilities for each user as well as all user information • On-line Reporting • Order History & Tracking sort functions OD STAR- Order Status/Tracking, including on-line delivery verification, electronic signature capture and exact delivery details On-line email notification and email order approval release (HTML) T5 - Jr ? 43 'Office DEPOT Hierarchy/Approval/Workflow Process Levels- Up to 11 total levels • Best Value/Contract item identification • Four Accounting/Information fields available for account customization and identification on all orders/billing documents • Restrict items from being purchased at the user level by department, class, item and/or dollar amts. • Ability to define dollar amounts and expiration dates for PO's and cost centers • Customer Bulletin Board to communicate program information and post company logo • Real Time credit card authorization • As well as many other features/capabilities Electronic Data Interchange EDI Electronic Data Interchange (EDI) is the rapid electronic computer -to -computer exchange of standard routine business transactions. Many types of industries use EDI. The use of EDI j permits hundreds of unrelated companies to communicate electronically with each other through a standard system that was developed under the guidelines of the American National Standards Institute (ANSI). EDI reduces mailing and fax costs, minimizes data -entry errors, reduces cost per transaction and saves time. Office Depot has added an unprecedented new dimension to the EDI process. For the first time, EDI users have the option to create their order in an interactive mode using the search and browse capabilities of the Office Depot Internet Catalog. After you create the order, it is routed back to your EDI system. There it is converted to the universally accessible ANSI x .12 format before being sent through the standard EDI processing. This linking is made possible because the Office Depot website is fully integrated into our business system. Likewise, we have fully integrated EDI systems with billing, order entry, accounts payable, accounts receivable and catalog. Office Depot is on the Sterling Commerce Network — VAN and supports versions of EDI from 2001-4030 and the following: • 850 PO • 810 Invoice • 655 PO Acknowledgement • 620 EFT Remittance • 632 Price/Sales Catalog 44 r7 office DEPOT Electronic Billing Office Depot is pleased to offer our customers Electronic Billing. This billing solution offers many immediate benefits to processing billing for Office Depot purchases. Our goal is to provide you, our valued customer, with the billing method that will make managing your payables easier and more efficient than ever before! Benefits of Electronic Billing: • 100% data entry accuracy using our AP upload Time and cost savings — what can you do with the time you used to spend managing office supply invoices? • Easy spreadsheet format for analysis purposes - can be easily forwarded to other organizations who need information • Access information online if you want to see more details of a particular invoice • Customized to your individual business needs • Intangible cost savings in saving electronic documents which makes retrieval a snap versus having to manually file billing documents Accounts Payable User Summary Electronic Billing is one of the most flexible billing methods available. There are two possible formats for this; either spreadsheet or summary bill documents. Spreadsheet Document The spreadsheet option allows you to quickly analyze your billing for the prior period. Just tell us what you need to see on a spreadsheet from your billing document and we'll send it to you as an easy to read formatted spreadsheet attachment. We can provide this with either line item detail or just a summary invoice (i.e. purchase order #, invoice date, invoice amount, and ship -to location) Summary Bill Document This printable summary bill copy is an unalterable electronic document that summarizes your purchases at an invoice level for the prior billing period. This means you can electronically store your Office Depot billing for audit purposes, as well as being able to print or route through your organization for approval. It looks just like our paper billing documents. Accounts Payable System Upload When your office receives invoices from vendors such as Office Depot, what information do you have to key into your Accounts Payable systems? Do you ever wish you had time to enter more information for future analysis purposes? Let Office Depot do the work for you. Tell us what information you would like to have in your AP system and we will work with your MIS team to define how you need to receive this information that will automatically load it into your system. This means that you won't have to work to do any data entry whatsoever, and because the data is flowing straight from your Billing system to your AP system, there will be absolutely no typographical errors! j DIPS=r 45 Tl officeDEPOT Accounts Payable User Formats These formats can be delivered to you via email or mailed on a diskette or CD-ROM: Excel • CSV (if you use another spreadsheet program) Snapshot (we can provide a link to a free snapshot viewer if necessary) PDF (Must have Adobe Acrobat — most PC's come with this program.) If your PC does not have this program we will provide a link for a free download) + AP System Data Upload — delivered via email or FTP right to your server Text Files — either delimited or fixed length as your MIS team requests Disaster Recovery and Program Continuity Office Depot has a Disaster Recovery Plan in place in the event of a catastrophic loss of the primary Data Center in Charlotte, North Carolina. Our mission is to safe guard Office Depot's system operations for all critical customer interfaces, revenue -generating business and to provide systems recovery within 24 hours after a catastrophic event. Disaster Recovery planning includes maintaining the systems hardware for recovery at SunGard, which includes two mainframes and a coupling facility to create a parallel SYSPLEX environment and four AS/400 systems (Stubby, OD400D, OD4001, and OD400K). In addition, it involves coordinating network support, upgrades and enhancements to support the critical processing for all network systems at SunGard inclusive of Office Depot's wide -area network (WAN) and Corporate Support Center. The Charlotte Data Center is supported locally through two teams — one team is responsible for operations and daily production support — the other team upholds the facility, infrastructure and equipment. To ensure your program receives continual service without interruption, National Account calls are handled in three call centers — Delray Beach, Florida; Norcross, Georgia; and Signal Hill, California. The calls are load balanced between the three centers to maintain our service levels and to make sure that Office Depot meets our 10 -second answer speed goal. In the event that one of the centers is closed for a disaster, the calls would be routed to the two remaining centers. In addition, if multiple call centers are not operational, Office Depot has seven call centers that can handle your calls in an emergency situation. 46 OfficeDIEPOT Implementation We feel that communication is key to any successful implementation. Many of the hurdles associated with change, can be eliminated with proper communication and implementation coordination. If awarded the contract, we would request that members of the Office Depot team meet with individuals from your company in the following areas to establish goals and identify adjustments in the contract. ■ Program Implementation Manager • Our Customer Service Representatives and Managers will meet with your Purchasing Personnel and Office Supplies Facilitators to discuss methods and terminology. • Our Purchasing and Warehouse Managers will meet with your Purchasing Staff to discuss inventory levels and product mixes. • Our Shipping Manager will talk to your Receiving Manager to develop a better understanding of your delivery requirements • Our Accounts Receivable Manager will meet to review procedures and options with your Managers. • Our IT Manager will discuss your system requirements and how we might integrate our systems. ■ Training on the use of the Internet will be a coordinated effort. Training will range from live teleconferencing via WebEx to speaking to the users on the phone. In addition, training seminars are held on a weekly basis and are advertised on our website's home page. In order to implement your account, the first phase would be to gain compliance of all your business units. Our account executives are well trained in our systems, all its options, capabilities and how to obtain support to flawlessly execute our implementation and account maintenance procedures. System training, internet training, statistical analysis, and procurement systems training highlight a typical account executive's training matrix. Also, the many years of experience our account executives have ensures a successful, long-term relationship as well as a successful implementation. The second phase of in our implementation plan can utilize your custom internet catalog to promote compliance. A strong message from your team as to the purpose of the program in the catalog goes a long way in gaining compliance. To complete the process, our account executive and staff will expose all of your units to our abilities and programs. With account set up and compliance behind us we are now ready to roll out and market the program specifics. Below follows some of the many tools and formats that allow for a successful roll out. ImMementation Schedule A plan of action is necessary in the efficient roll out of a program. The plan literally identifies tasks, assigns personnel (both Office Depot and your company), sets deadlines, allows follow up and holds everyone accountable to implement the plan successfully. �, • :-. � � ,ice au'oYI iN a; 47 OfficeDEPOT A sample plan accompanies this proposal. This "timeline" ensures that benchmarks and accountability are in place, and solid communications results. Custom Catalog Through the utilization of our internet ordering site, we will create a custom web catalog for you. Custom home page with process instructions and/or your company's messages can be provided. End-users will have the ability to create and maintain multiple "favorite lists", both company -wide and individual. All products, regardless of search mechanism will display your net price and identify contract items where applicable. Implementation Meeting and Show A kickoff day with a formal training session or sessions is an excellent way to communicate the program. In conjunction with the training session(s), Office Depot will hold a products show on- site. These shows will highlight the products in the standardization program. Samples will be provided to further educate and heighten the confidence level of the requisitioner in Office Depot and our products. E -Mail Each Office Depot representative can be communicated with via e-mail. This form of communication is easy to use and is extremely efficient, especially if you are going to be utilizing our internet ordering system. Office Depot has long known that the first key to a successful partnership with our customers is the ability to provide quality service from day one. To that end, our organization includes an in- depth team that is solely responsible for implementing the contracts on a national basis. We have identified a process that ensures all facets of a new contract will be analyzed, that resources will be allocated, and that the program will be successful. Phase I Discovery ■ Confirm Sawyer Realty's specific goals and align our process to meet them • Determine requirements needed for group to manage contract/commodity • Determine requirements for ordering, shipping, receiving and payment of product ■ Determine training requirements ■ Determine customer structure and growth plans ■ Determine data files required to meet needs (ship locations, contacts, cost ctr, etc.) Phase II Data/Info Management • Obtain all information/data files required ■ Cleanse files • Convert files to system Phase III System Testing • Test all ordering methods (fax, phone, and internet) • Test billing • Test reporting Implement beta test site • Analyze success and adjust where needed 48 Office]DIEPOT Phase N Training • Develop consumer training material ■ Train end-users Phase V Site Roll out • All sites can be implemented at once or we can stage the implementation to monitor customer compliance. Phase VI Surveys • Satisfaction survey sent to all end users ■ Review results with headquarters ■ Review success and action items for improvements. 49 Of f ice DEPOT Supplier Diversity Supplier Diversity is part of a focused government effort geared towards increasing capacity and overall opportunity for businesses owned and operated by disadvantaged and underutilized groups. These efforts are supported by the Title 13 (Business Credit and Assistance); Chapter 1 (Small Business Administration), Section 124 (8a Business Develop ment/Sma I I Disadvantaged Business Status Determination) statute. The overarching objective of these efforts is to drive; economic and business development and job creation. Office Depot has established a leading position in supplier diversity initiatives. The Office Depot commitment to supplier diversity is represented in our three -prong approach to developing collaborative, productive relationships with MWDVE organizations, these relationships are defined as: 1) Tier I: Under the Tier I arrangement, the customer purchases goods and services "directly" from the diversity supplier firm. Z) Tier II: Under the Tier II arrangement, the customer purchases good and services "indirectly" from the diversity supplier firm. Example: Customer buys from Office Depot who buys directly from the MWDVE firm. 3) Supply Chain Diversity: Under the Supply Chain Diversity arrangement, Office Depot purchases goods and services from MWDVE firms for internal use and not for resell. Represented in each of the above supplier diversity programs, Office Depot has developed relationships with firms that possess the following certifications: Tvoe/Program Acronym Women Business Enterprise..............................................WBE Minority Business Enterprise..............................................MBE Historically Underutilized Business.....................................HUB HUB Zone Designated Area................................................HUBZone Small Business Administration............................................SBA Sa Business Development ...... ............................................. 8aBD National Minority Suppliers Development Council..............NMSDC Office Depot Tier I Solution The Office Depot Tier I Program is intended to map to the spirit of the Supplier Diversity initiative and supporting legislation. The goal of the initiative is to enhance the capabilities of independently owned and operated MWDVE firms in a manor that positively contributes to their economic development, job creation and long-term viability. To accomplish this objective, Office Depot has taken a mentor protege approach toward leveraging its expertise to enhance the capabilities of our MWDVE partners. The Office Depot Tier I program platform has two relationship models, an Enterprise Program and a Network Program. Both programs are depicted below to reflect the business objectives, target markets and Tier I Partner capabilities. l.s� 4"C� ntr� ii Jr 5© officeDIEPOT Office Depot Tier 1 Enterprise Partnership This program consists of nationally scoped partnerships. Office Depot Tier I Enterprise Partners has demonstrated experience and expertise in driving the overall scalability of the customer relationships. Under this approach, Office Depot functions as the outsourced partner to the Tier I company and performs the order fulfillment and delivery functions. Office Depot also provides secondary sales and customer service support. Given the complexity of large customer relationships, specifically national accounts, it is imperative the Office Depot BSG rep stay engaged and leverage internal capabilities to effectively service this type of customer. Eugenia Copeland, Director of Strategic Development is the project contact person at Office Depot. Eugenia can be contacted at 800-937-3600, extension 83660. In addition to the enterprise vendors listed below, Office Depot has included a list of additional minority vendors. These will be listed on an Excel spreadsheet following this discussion. These vendors supply minority product to Office Depot for resale to government and private sector customers. All listed vendors will provide minority products to Office Depot for resale to the end users. Office Depots Corporate Merchandising Department has signed vendor agreements and contracts with each of the listed vendors. By purchasing product from these minority vendors, Office Depot will commit to 20% of the total revenue generated from your contract. The locations for these services will vary depending on the vendor. Office Depot will commit to implement the program 60 days after the award of the contract. No amount of capital will be expected from the participating vendors. Office Depot currently has 2 Enterprise partners, P.D. Morrison and ADP. Each of these partners has the ability to scale to meet the broader needs of customers outside their geographic locations. P.D. MORRISON 300 Brushy Creek Road Suite 101 Cedar Park TX 78613 Contact P. D. Morrison CEO 800-723-3345 Based in Austin, Texas, P.D, Morrison Enterprises Inc., D.B.A., Hurricane Office Supply, has been providing consistently excellent products and service to the central Texas community for the past nine years. The company has achieved many honors over its 9 -year history: • Certified by the State of Texas as a Historically Underutilized Business (HUB) as well as a Minority Business Enterprise (MBE). • Administrator's Award for Excellence, 2003 (U.S. Small Business Administration) • Regional Direct Award For Outstanding Commitment to Excellence, 1999 (U.S. Department of Commerce Minority Business Development Association) • One of the leading suppliers of office products to the State of Texas The leading HUB supplier to the University of Texas (Austin) for 2001 and 2002 in the commodities category. Largest corporate donor to the Ricky Williams Foundation annual school supply drive for disadvantaged students in 2001 & 2002. • Won the NFL's office supply contract for Super Bowl XXXVIII (2004). -'MotFye 51 k office DEPOT American Product Distributors (APD) 8227 Arrowridge Blvd, Suite E, Charlotte, NC 28273 Contact: Ray Kennedy Phone: (704) 522-9411 APD is a 100% minority owned and operated distributor of remanufactured toner cartridges, copy and printer paper and, ribbons and related products. While APD is headquartered in Charlotte, North Carolina, ADP has the abilities to serve customers both regionally and nationally. APD's principal officers are Ray Kennedy, CEO; Don Black, President; Eva Dinion, COO and Cy Kennedy, CFO. office Depot Tier 1 Network Partnership The Network Program is intended to create a nationally scoped network of independently owned and operated certified MWDVE firms who specialize in selling office supply products directly to small to mid size B2B customers. Represented in this group, are startup businesses. It is this area of new business development that Office Depot further demonstrates a commitment both to diversity and its key target customer base. Under the Network approach, Office Depot functions as a wholesaler to the participating partners and provides network partners with a shared services platform. In the spirit of enhancing partners long-term business viability, Office Depot provides our Tier I Network partners, training and education is several key functional areas ' necessary to enhance their overall effectiveness. Inclusive in the Tier I Network Program Training program are the following modules: -Sales Training -Prospecting Strategies -Territory Management -Recruiting and Profiling -Training Skills -Interviewing Skills -Business Plan Development -Territory Planning Office Depot maintains essential partnerships with various local and national diversity organizations including the National Urban League, the National Minority Supplier Development Council, the National Association of Women Business Owners, the Women's Business Enterprise National Council, Florida Minority Supplier Development Council, and many others. It is through these relationships and access to various other diversity knowledgebase, Office Depot has immediate access to thousands of Tier I certified candidates. Periodically, candidates are filtered through our pre -qualification process such that we maintain a pool of pre -qualified firms. Office Depot's objective is to offer you options that enable you to purchase from the type of suppliers that meet your specific diversity preferences. Office Depot has adopted an expansion strategy that allows us to expand our MWDVE partner base, based on the needs of our customers. With your specific diversity preferences in mind, Office Depot will partner with qualified MWDVE suppliers and market their capabilities through our field sales team, support organizations and vendor partners. To ensure you have the access to the best -in -bred MWDVE suppliers, Office Depot has deployed a comprehensive six -stage selection and evaluation process that enables us to rapidly identify, evaluate and implement those partners that may best service your specific needs. Once a candidate has been pre -qualified, the process takes seven to eight weeks before final decision, and an additional two weeks for full integration. r S7 OfficeDEPOT With further understanding of your specific requirements and diversity objectives, Office Depot will determine whether to work with an existing Tier I partner to expand their market reach, add a new local enterprise partner or add a new local network partner. Another potential solution to your stated requirements is our Tier II program. This solution has been implemented with other customers with similar requirements. Office Depot Tier iI Solution The Office Depot Tier II program objective is to provide small disadvantage businesses with economic development support through expanded market exposure. Currently, Office Depot has 65 MWDVE firms who collectively represent over 800 products featured in our BSG catalog. With your specific needs in mind, Office Depot will work to identify a local partner whose products may be purchased through your relationship with Office Depot. Currently, Office Depot is providing the State of Texas and the State of Florida with products from our local MWDVE Tier II partner relationships. To satisfy your ink, toner and/or paper needs; Office Depot will assist local qualified minority vendors to become certified and thereby make their products part of our distribution program. Total Tier II Sales • In 2001, Office Depot had sales of over $400 million in MWDVE product • In 2002, Office Depot had sales of over $418 million in MWDVE product • In 2003, Office Depot had sales of over $430 million in MWDVE product • In 2004, Office Depot's goal is to increase MWDVE product sales to $500 million 53 iL` OfficeDEPOT Office Depot's Environmental Commitment Office Depot is the world's leading retailer of recycled paper products. In an effort to become more ecologically sensitive to our global environment, we have implemented a number of environmental initiatives concerning the procurement and sale of recycled paper products. These initiatives are the latest steps in the company's creation of the office products industry's most comprehensive environmental policy. Office Depot is increasing the amount of recycled fiber in its paper and paper-based products and increasing the availability of recycled paper and paper-based products to its customers. It is working with suppliers to increase the percentages of recycled fiber in its product lineup. For example, Office Depot has developed and introduced EnviroCopy paper, which is made from 35% post -consumer waste (PCW) recycled fiber- one of the highest percentages in the industry. At the same time, Office Depot has established a goal to achieve an average of 30% PCW recycled fiber and alternative fiber content for all paper products it sells and uses. Office Depot policies have increased the amount of recycled paper in the hands of customers, reduced the demand on forests for wood fiber, and clearly established Office Depot as the world's largest retailer of recycled paper. These obiectives have been achieved through a variety of innovative initiatives, including: • Introducing a line of paper products made of 100%PCW recycled fiber. • Providing customers with a free ream of recycled paper when they return their used ink and toner cartridges for recycling at - participating stores. • Converting Office Depot Copy & Print Centers so that they offer recycled paper as the default paper type for all black and white copies and as an option on any copy .... , , job. • Making available more than 2,000 different items containing recycled material - everything from recycled paper fibers in paper products to recycled metal in paper clips. • Sourcing paper fiber from well-managed, sustainable forestry operations. • Reducing the amount of paper it uses in everyday transactions throughout the company. a . Mice 0e� `Iraw 9f#ice nep y am r4 Offxce DEPOT Environmental Procurement Policies Office Depot's environmental procurement initiatives center on the following guiding principles: Recycling and Pollution Reduction Office Depot gives preference to products made with recycled materials; works with suppliers to increase the amount of recycled material in the paper products it distributes; increases the distribution of products containing recycled materials and post -consumer waste; and encourages its suppliers to increase the use of products made with unbleached paper made in ways that reduce or eliminate the use of chlorine compounds. Sustainable Forest Management Office Depot gives preference to products made of wood fiber sourced from well-managed, sustainable forest operations that have been _ independently certified as such. Office Depot will not knowingly extend its preferred status to: (i) products made with wood fiber sourced from forests that are naturally rare and at risk of significant reduction in area or, (ii) forests with exceptional conservation value where inappropriate forest practices endanger the ecological resilience and long-term sustainability of the natural forest. Office Depot is committed to working with our stakeholders to phase out the use of wood fiber from such areas. Issue Awareness and Market Development Office Depot promotes and develops markets for environmentally sound products by communicating to its customers, employees, shareholders and other key stakeholders, the value of its environmental policies and products. It also contributes to research and environmental organizations to develop a better understanding of environmental issues. To view Office Depot's Environmental Paper Procurement Policy in its entirety, please go to: http://www.community. officedepot.com/paperproc.asp 141- r, 1; 4 SS officeDEPOT Sustainability at Office Depot Office Depot is committed to environmental stewardship and the conservation of natural resources throughout the company, both behind the scenes and in very public ways. Office Depot Recycles Office Depot has launched an expanded waste reduction and recycling program at its corporate headquarters that targets more than 80% of its waste stream, including paper and corrugated cardboard, ink and toner cartridges, and plastic, glass and aluminum beverage containers. It also has reduced the use of disposable cups and dishes in its employee cafeteria, which serves over 3,000 people. The company is dedicated to implementing similar efforts at all its locations. Using Recycled and Energy Efficient Products Office Depot is committed to increasing its own use of products that are recycled and that save energy. It is conducting a Sustainability Audit of all the paper and office supplies it procures. The audit will identify environmentally preferable alternatives to the items it now buys, and will document the environmental benefits of using a more sustainable mix of products. Reducing Paper Usage Office Depot is focused on reducing the amount of paper it uses in everyday transactions. Our Intranet -based retail store portal and Corporate Intranet allows employees to access information in new ways, thus eliminating paper -intensive reports and operations manuals. Also an on-line procedure enables employees to "receive" their paycheck stub without actually providing every person a paper receipt. Likewise, an Intranet -based bill paying and receipt management program virtually eliminates paper from these formerly photocopy and paper intensive processes. Helping Businesses Improve Sustainability Office Depot is proud to be the first in its industry to offer Sustainability Audits to its corporate customers. These audits- conducted by Greenorder, an independent consulting firm- benchmark and project environmental performance, generate recommendations about recycled or energy efficient products and show companies how they can make the switch. r SA 0 OfficeDEPOT Inclusion We approach all opportunities and challenges by respecting the diverse thoughts, beliefs, backgrounds, cultures and energies of all associates, customers and suppliers. Customer Focus We fuel cur customers' dreams by anticipating and listening to their needs and passionately delr✓ering on our arom ses. Failure is not an option, as we promise to "wow" or recovery. Accountability We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift. Office DEPOT. collaboration and shared leadership 9lfi* dura IoamMou provided by our vision and our values firmly in place, Breakthrough Perierwance ie mom than a concept; it is a certainty for Office Depot ... on a global scale. W break -through -- a sudden advance, especialk in knowfedge or technique to do is per•for•mance – seametltfng acrouipbsl ted What we are I n office Depot un•prec•e•dent•ed -- unpawlleled ezxxtroordutnry, exctptionnl, unmatched lily create a g mound the thtrt we can carry 2to d an Breakthrough Performance -- the ac hievernent of unpiec eck-rated re_Wts world with one for (AIL e Deet. re one cultu.' \IcYe OdL'ntd, (;bairrtxart Of icer acrd (tsiel' Ececuuve OUR UI til( )N "Delivering Winning Solutions That Inspire Worklife"" Delivering _ ` iiu1 )bons spruk ,r„- .w .vG;ds 'Ne are3ct9ur+l0bPe doing what we sd4 n+e're Ij-)" to :90 efflnert'y and on time 3., Winning We act wdh4;orftdence 1fWe re pried to wn 4rle push curselves'o gra<,ter heights low And wa dont settle for fess than be ng the besl Solutions We lis;an to our c. stomers and undersiaM +heir needs We rifler products. services and mncvativa thok,rrg that moble our customers to aehieve success Inspire ,„r aspiration is crrr iagious and ambles us to unleash creativity to help pe"I e goals Our motivation and ?:ithLs,asm nspire others to succeed • Worklii is taking on a new Workfife" meaning as rt is transka[ed into We combine our anergy far ;nrork with our passion for life– cneahrxg a fuller, mora ennrhed 15 languages reflecting a htestyle We snare the dpsae to maximize human potential to achieve personal dreams tlobal Office Depot, Worklife' is about providing __---_—_-- - – ---- ;olutionsthat help customers OUR VALULS nit our associates blend their -- _ --- -.-- .vork and hfastyle activities so hat they are more complementary Integrity .and interwoven We earn the trust and confidence of associates, customers, suppliers and shareholders by beintg open, honest and truthful in all that we do. Innovation W th a culture of creativity and a thirst far intelligent risk-taking, we aspire to do what has never been done. Inclusion We approach all opportunities and challenges by respecting the diverse thoughts, beliefs, backgrounds, cultures and energies of all associates, customers and suppliers. Customer Focus We fuel cur customers' dreams by anticipating and listening to their needs and passionately delr✓ering on our arom ses. Failure is not an option, as we promise to "wow" or recovery. Accountability We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift. Office DEPOT. collaboration and shared leadership 9lfi* dura IoamMou provided by our vision and our values firmly in place, Breakthrough Perierwance ie mom than a concept; it is a certainty for Office Depot ... on a global scale. W Off 1Ce DEPOT How We're Structured Office Depot operates in the United States and in 21 other countries around the globe through the brand names of Office Depot, Viking Office Products and 4SURE.com. We market our products through multiple distribution channels including retail stores, direct mail, global Internet sites, Business -to -Business, eCommerce and through a dedicated nation-wide selling organization with: • 901 Office Depot retail stores in 44 states, the District of Columbia and Canada • 203 retail stores in 16 additional countries • fig Sales Offices • 22 consolidated delivery warehouses • 13 regional call centers (including 5 Viking call centers and a 4Sure.com call center) • 47 Worldwide Web sites • 1,400 dedicated Sales Representatives • 1,300 Customer Service Representatives international Division (Contract and/or Retail): Austria Belgium ,r Canada Costa Rica EI Salvador France Germany Guatemala off�. ns Hungary Poland Ireland Portugal Israel Spain Italy Switzerland Japan Thailand Luxembourg United Kingdom Mexico Netherlands 5R 11 Office DEPOT Financial Stability Office Depot is one of the largest office products distributors in the world. Our annual sales encompassing each of Office Depot's divisions — North American Retail Stores, the Business Solutions Division and the International Division — is over $14 billion. The combined resources of these three divisions have truly enhanced our management expertise and leveraged our buying power considerably. The worldwide office products industry is a very large, highly fragmented market made up of thousands of contract stationers, mail order operators and retailers. Customers range from individual consumers, home offices and small businesses to large global conglomerates. The size of the North American office supply market is estimated to be over $400 billion. Over the past 18 years, Office Depot's Retail Store Division and Business Services Group have significantly increased market share globally. Office Depot's market share represents over 4% of the industry -wide total. Office Depot is a financially strong organization with the balance sheet to prove it. The Company has traded publicly on the New York Stock Exchange for over 15 years (ODP). We maintain the highest standards in our financial reporting with a very strong financial team that is fully engaged and dedicated to the highest standards of financial responsibility, In addition, Deloitte & Touche has audited Office Depot's balance sheets thus ensuring our financial integrity and position in the marketplace. For your benefit, we are providing Office Depot's Federal Tax Identification number (59-2663954) and our Dun & Bradstreet number (15-3531108) to provide an assessment of Office Depot's financial standing in the marketplace. Additional financial ratings, ratios and corporate information are available to the public. 5A 2006 2005 2004 2003 2002 High $46.52 $31.76 $19.50 $18.50 $21.96 Low N/A $16.50 $13.87 $10.28 $10.60 Close N/A $31.40 $17.36 $16.71 $14.76 5A office DEPOT Company Background Founded in 1986, Office Depot is one of the leading suppliers offering a wide -range of office products, furniture, technology and a variety of services catering to individual consumers and business customers of all sizes. In 18 years, Office Depot's history has achieved numerous milestones: 1986 — 90: Office Depot revolutionized the way office products were sold by implementing the now popular concept of warehouse retailing and marketing, combing low overhead costs with high volume buying directly from manufacturers. Instead of 50% retail markups, thousands of top-quality, name -brand office products, business machines, office furniture and computer products became available at discounts of up to 60% off list price. The first Office Depot store opened in Ft. Lauderdale, Florida in 1986. By the end of 1990, under the guidance of Office Depot Chairman and CEO David Fuente, Office Depot had opened 122 stores in a three-year period. 1991 — 95: Office Depot merged with Office Club, another office products superstore chain, with their 51 membership warehouse stores in nine western states. This merger solidified Office Depot as the largest office products retailer in North America. Office Depot acquired the Great Canadian Office Supplies Warehouse, expanding beyond the borders of the United States for the first time. Office Depot kicked off its contract market division by acquiring eight premier contract stationers across the nation. These included Wilson, Eastman, Yorkship, LE Muran, JA Kindel, Allstate, Midwest and Silver's. 1996 — 99: Office Depot named its contract -marketing segment the Business Services Division, a national business -to -business delivery network supplying office products to our customers across America. Shortly after, Office Depot invested $25 million in building a stronger, more reliable MIS system covering both our retail and contract business and easily accommodating future growth. E Commerce also began significant expansion and established us as a renowned leader in eCommerce. A profound merger was undertaken with Viking Office Products, further entrenching Office Depot's position as a leader in the direct marketing/delivery segment of the industry, Office Depot's "Taking Care of Business" campaign, with an emphasis on our most valuable asset, the customer, drove gross sales to $10.3 billion. 2000 — 04: Twenty-four (24) Office Depot Call Centers were consolidated into seven, resulting in dramatically improved customer service and reduced costs. The acquisition of 4SURE.com was finalized. Total sales for 2002 reached $11.4 billion and we furthered our worldwide industry leading position in global eCommerce sales with $2.1 billion. We completed several important growth initiatives when we entered Switzerland, Spain and Portugal with Viking Direct catalog/direct mail business. We also expanded European BSG into Italy and Germany with the addition of contract sales operations. Six new Viking eCommerce websites were launched in Europe (one in Ireland, two in Belgium, two in Switzerland and one in Luxembourg), as well as three new contract websites in the Netherlands, Ireland and t=rance. Rn 0ff1Ce DEPOT Likewise in 2003, International expansion continued with the acquisition of Guilbert of France. This acquisition has doubled our business in Europe. In 2004, we have further expanded into Hungary with plans calling for 17 stores in Hungary as well as a new distribution center by 2007. 61 Office E POT our Executive Leadership Team: STEVE ODLAND- CEO and Chairman of the Board Steve Odland joined Office Depot as Chairman and Chief Executive Officer in March 2005. Prior to joining Office Depot, he was Chairman, Chief Executive Officer, and President of AutoZone, the nation's largest auto parts and accessories retailer, which he joined in 2001. In 2004, AutoZone had over $5.6B in net sales, and approximately 3,500 stores and 45,000 employees across the U.S. and Mexico. Previously, he was Chief Operating Officer of Ahold USA, Inc., a leading supermarket retailer on the eastern seaboard. Prior to that, he served as President and Chief Executive Officer for Tops Markets, Inc., one of Ahold's operating companies. Before joining Ahold, he served as president of the food service division of Sara Lee Corporation and spent sixteen years at The Quaker Oats Company in various senior management capacities. He is also a director of General Mills, Inc. PATRICIA McKAY- Executive Vice President & Chief Financial Officer Patricia A. McKay joined Office Depot as Executive Vice President and Chief Financial Officer in September 2005. Pat came to Office Depot from Restoration Hardware, Inc., where she served as the Executive Vice President & CFO since October 2003. Previously, she held the position of Sr. Vice President of Finance at AutoNation, and rose to become the Vice President of Finance and Controller at Dole Food Company. Pat is a certified public accountant and worked for ten years with a major international public accounting firm. Separately, she served as a member of Office Depot's board of directors from May 2004 until assuming her role as our CFO in September 2005. CHARLES E. BROWN — President, International Charles Brown joined Office Depot in May 1998 as Senior Vice President, Finance and Controller. In October 2001, he was promoted to the position of Executive Vice President and Chief Financial Officer, and once again in 2005, he was promoted to President, International for the Company. In his newly expanded role, Charles will have overall responsibility for all operations outside of North America. This includes existing company-owned operations in Europe and Japan and joint venture or license agreements in seven other countries. Prior to joining Office Depot, Charles spent two years at Denny's, Inc., where he was their Senior VP, Chief Financial Officer. Earlier in his career, he had spent 20 years at Aramark Corporation, PepsiCo and KPMG, where he held various senior level financial positions. He holds a degree in Management Science from Duke University and is a CPA. DAVID C. FANNIN - Executive Vice President & General Counsel David Fannin joined Office Depot in 1998 as Senior Vice President & General Counsel. He was named Executive Vice President in August 2000. In this position, he has overall responsibility for all of Office Depot's legal affairs, as well as serving as an adviser in the areas of strategic planning and mergers and acquisitions. David has over 30 years experience in corporate law departments and private legal practice. Prior to joining Office Depot, David was Executive Vice President and General Counsel of Sunbeam Corporation from 1994 until 1998. 62 Office DEPOT MO_NICA LUECHTEFELD - Executive Vice President, Business Development & IT Monica Luechtefeld was named Executive Vice President, Business Development and Information Technology in April 2005. In her role, Monica assumed significant new responsibilities, including leading global initiatives that support strategy decisions made by the Company's Executive Committee, overseeing e-commerce strategy and focusing on customer -driven enhancements that ensure Office Depot will maintain its industry leading position. Monica has been with Office Depot for over 11 years and has over 25 years in the office products industry. Prior to her appointment as EVP of Business Development and IT, Monica was EVP of Strategy and Development and EVP of Global E -Commerce for Office Depot and responsible for driving Office Depot's leadership in electronic commerce. In 2004, Office Depot had worldwide E - Commerce sales of $3.1 billion and is the third largest e-tailer in the world. Office Depot's award- winning corporate Web site has received numerous accolades since its initial launch for its inventive use of the Internet, both as a sales and business tool. The Company operates more than 40 Web sites in 16 countries and in 14 languages. CART. (CHUCK) RUBIN - Executive Vice President, North American Retail Mr. Rubin was appointed President, North American Retail in early 2006. Prior to assuming that position, Mr. Rubin held the position of Executive Vice President, Chief Merchandising Officer and Chief Marketing Officer since 2004. Before joining the company, Mr. Rubin spent six years with Accenture Ltd., most recently as Partner, where he worked for clients, including Office Depot, across retail formats in the department, specialty and e-commerce channels, as well as new business startups. Prior to joining Accenture, Mr. Rubin spent six years in specialty retailing and 11 years in department store retailing, where he served as General. Merchandise Manager and a member of the Executive Committees for two publicly -held companies. CYNTHIA CAMPBELL - Executive Vice President, Business Solutions Division Cynthia Campbell joined Office Depot in 1995 as Regional Vice President of the Business Solutions Division for the Southeast Region. In February of 2000, she was promoted to Senior Vice President of Sales for Florida and Georgia and was subsequently named Senior Vice President of Sales for the East Region of the BSD. Most recently, she was promoted to the position of Executive Vice President, Business Solutions Division, with overall responsibility for all delivery sales in North America. Prior to joining the Company, Cindy worked for GTE Corporation for 19 years, with her most recent position being Vice President and General Manager of GTE Information Services. A 63 OfficeDEPOT Affirmative Action Office Depot Business Services Division maintains Affirmative Action programs at each of our facilities. These programs comply with Executive Order 121246 and all other applicable state and local requirements. We have contracted with a third party to develop these plans for us. Office Depot utilizes a computerized Human Resource Information System (Software 2000) to track all personnel transactions. This system enables us to analyze our transactions in accordance with our Affirmative Action program requirements. New hires, terminations, promotions and transfers are properly recorded and reflected in the following year's Affirmative Action Program. Applicants for employment with Office Depot are tracked either manually or via an automated Applicant Tracking System. This system enables us to maintain applicant records, search for previous candidates and identify our recruiting sources. If action is required from an applicant flow perspective, the system will assist us in identifying those needs. 64 1'iff ra T%W isr%vTW Some of Our Accomplishments In the Office Supplies industry, Office Depot ranks among the leaders in total sales, total sales per store and net earnings. No other company can provide their customers with the variety of products and services that Office Depot offers. Located almost everywhere, the stores offer our corporate customers convenience for emergency needs, along with extended hours for evening and weekend purchases. We have the products and services when you want them at the right place, at the right time, right now. Office Depot believes in fanatical customer service satisfaction and strives to continue improving the way we conduct business with our customers. Each year, we are honored with various industry awards for our accomplishments. • Some of these prestigious awards have included: • The Stevie Award "Voice of the Customer" (2004) • Companies That Care Honor Roll, Center for Companies That Care (2004) • Pride in Excellence Award/ Employer of the Year, presented by Project TF{E THE RIA / 6151k[55 AWARAN DS - Equality (2004) 2004 Winner • Global Forest Preservation Award, Grassy Waters Preserve, West Palm Beach, Florida (2004) • Top 30 Companies for Executive Women, National Association for Female Executives (2004 and 2003) • National Corporate Partner of the Year, National Association of Women Business Owners (2003) • Corporate Award, Association of Women Business Centers (2003) • Top Corporations for Women's Business Enterprises, Women's Business Enterprise National Council (2004, 2003 and 2002) • Top Corporations for Multicultural Business Opportunities, DiversityBusiness.com Div5O (2004, 2003, 2002 and 2001) • Recognition as one of America's Most Philanthropic Corporations, SusinessWeek Magazine (December 2003) • Light of Hope Award, Gifts In Kind International (2003) • Outstanding Corporate Sponsor Award and Dream Maker's Circle Award, Dream Foundation (2003) • Social and Community Development Award, Center for Technology, Enterprise and Development, Delray Beach, Florida (2003) • Hunger Hero, America's Second Harvest (2003) • The Sunday Times, Top 100 Best Companies to Work For in Europe for 2003 6S OfficeDEPOT What we do for the Community Office Depot supports worthwhile causes that make an Office DEPOT impact in neighborhoods, towns, cities and countries around the world. While we support organizations financially, we believe it is equally vital to assist them by building awareness of their mission and goals and by CQriq . anddiffereffCe inspiring our customers and employees to become -- involved. Likewise, we seek to enhance the quality of life in communities nationwide and to serve humanity by supporting and inspiring involvement with causes that make a profound social impact. We are committed to Caring and Making a Difference with particular emphasis on "Taking Care of Kids." Philanthropic Partnerships Through partnerships with organizations as wide-ranging as Junior Achievement, City of Hope, Toys for Tots, America's Second Harvest, the Canadian Association of Food Banks, the Dream Foundation and Gifts in Kind International, Office Depot provides our employees worldwide with opportunities to support one of our primary corporate values — Caring and Making a Difference. We further focus these efforts by investing in the future of our children. Product Donations Office Depot's product donation program is managed by Gifts In Kind International the world's leading charity in product philanthropy. On an ongoing basis, each Office Depot location makes a donation of products (supplies, furniture, business machines, etc.) to its matched charity. Furthermore, over the past two years, our partnership with Gifts in Kind International helped to place more than four million products worth millions of dollars in the hands of 1,000 widely diverse organizations that serve communities in many important ways. Special Initiatives • Office Depot provides new backpacks and school supplies to more than 100,000 underprivileged schoolchildren each year through this program. • At new store openings, Office Depot donates a $1,000 Office Depot Money Card to the local chapter of the National Urban League to be used for children's programs.. • Office Depot donates $500 to local high school bands at new retail store Grand Openings. • Office Depot established the CHARLEE Children's Depot, a distribution and warehouse system that provides donated goods and services to foster children and families in need throughout Miami -Dade County, Florida. To learn more about Office Depot's Community Relations programs, visit our web site at www. community. ofcedepot. com. te j'llsii Am 66 r7 OfficeDEPOT The Right Choice for You In summary, Office Depot can provide you everything you need from an office supplier. We are a financially strong company with the revenue to show for it. We have the right supplies, value and service that you need from an office supplier. Our dedicated selling resources provide high-quality customer service and the ability to focus on specific customer needs. Our Business Services Division (BSG) is a selling organization dedicated to business customers ranging from the Small Business Entrepreneur to large, multi -location, institutional, national and global accounts. Through a dedicated National Account organization we are able to leverage local and national resources to provide consolidated efforts that foster unique relationships with our business customers. In addition, we bring not only value to the products we offer but the integrity of a premier sales organization. We provide excellence in execution in getting the right product to you, at the right time and at the right price for all your business needs. In addition, we look to continuously strive to find ways to satisfy your business requirements as well as offer you solutions for all of your procurement needs. F%7 OfficeDEPOT Distribution Warehouses (CSCs) & Sales Offices in the United States LOC# LOCATION STREET ADDRESS CITY STATE ZIP 5101 .Phoenix CSC 602 South 63rd Avenue Phoenix AZ 85043 1211 Tucson Sales once 2502 North Dragoon Tucson AZ 85745 1194 Atascadero sales office 7635 EI Camino Real Atascadero CA 93423 1158 Bakersfield Sales Office 1001 Tower Way, Ste 235 Bakersfield CA 93309 1135 Fremont cSC 6700 Auto Mail Parkway Fremont CA 94538 5107 Fresno sales Office 5405 E. Horne Avenue Ste 109 Fresno CA 193727 1109 North Coast Sales Office 150 Professional Center Drive Ste C Rohnert Park CA 94928 1139 Sacramento Sales Office 4720 Northgate Boulevard Sacramento CA 95834 1210 Inland Empsre Sales Office 685 E. Carnegie Drive Ste 260 San Bemadino CA 92408 5111 San Diego sales Circe 6630 Top Gun Street San Diego CA 92121 5112 San Fernando Saies once 225 Parkside Drive San Fernando CA 91340 5113 San Francisco Sales Office 303 Second Street, North Tower Ste 460 San Francisco CA 194107 5114 Santa Clara Sales Office 3150 De La Cruz Boulevard Ste 201 Santa Clara CA 95054 5125 Los Angeles CSC 3366 East Willow Street Signal Hill CA 90755 1181 Stockton Sales Office 4360 Pock Lane Ste 300 Stockton CA 95206 1233 Colorado springs Safes Office 5555 Tech Center Drive Ste 122 Colorado Springs CO 80907 1080 Denver csc 4600 Havana Street Denver CO 80239 5119 Denver sales Office 5280-A Joliet Street Denver CO 180239 8113 Wirdsor CSC 24 Thompson Road East Windsor CT 06088 1141 wirdsor sales office 460 Hayden Station Rd. Windsor CT 06110 1085 Orlando CSC 1151-B Gills Drive Orlando FL 32824 1165 Weston csc 2925 West Corporate Lakes Weston FL 33331 1214 Atlanta CSC 2500 Mill Center Parkway Buford GA 30518 1105 Chicago CSC 515 Kehoe Boulevard Carol Stream IL 60188 1230 Kansas City Sales Office 8735 Rosehill Ste 260 Lenexa KS 66215 1104 New Orleans CSC 150 Riverbend Boulevard St. Rose LA 70087 1094 Boston csc 4 Enterprise Road Billerica MA 01821 1220 Bahmoref Washington D -C. CSC 1781 Crossroads Drive Odenton MD 21113 1091 Detroit csc 909 North Sheldon Road Plymouth MI 148170 1090 Minneapolis CSC 1105 Xenium Lane 100 Plymouth MN 55441 1122 Charlotte CSC 5809 Long Greek Park Drive Charlotte NG 28269 1081 lPhiladelphia CSC 80 Stemmers Lane Westampton NJ 08060 1182 Albuquerque Sales office 8500 Menaul Blvd. N.E., Ste 8295 Albuquerque NM 87112 1219 Las Vegas Sales office 5850 So. Polaris Avenue Ste 1800 Las Vegas NV 89118 1247 Reno Sales Office 3995 Longley Lane Reno NV 89502 1246 New York Sales office 1250 Broadway New York NY 10001 1128 Dayton Safes Office 6560 Centerville Business Parkway Centerville OH 45459 1170 Cincinnati CSC 4700 Mulhauser Road Hamilton OH 45011 1151 Tulsa Sales Office 3709 South 73rd East Avenue Tulsa OK 74145 5126 Portland Sales Office 5885 North Basin Portland OR 97217 5003 Austin Sales Office 2209 Rutland Drive Ste A-100 Austin TX 78758 1179 El Paso Sales Office 4110 Rio Bravo Suite 104 El Paso TX 179902 1177 Fort Worth Sales Office 14600 Trinity Boulevard Suite 300 Fort Worth TX 176155 1079 Dallas CSC 2220 North Highway 360 Grand Prairie TX 75050 1127 Houston csc 6225 West by Northwest Boulevard Houston TX 77045- 1201 San Antonio sales omce 911 Central Parkway North Ste 450 San Antonio TX 78232 1117 salt Lake city CSC 1546 South 4650 West Salt take City UT 84104 1078 seattle CSC 6805 South 217th Street Kent WA 98032 ISR