HomeMy WebLinkAboutResolution - 2009-R0288 - Voice Product Addendum - Master Agreement - AT&T Global Services Inc. - 07/28/2009Resolution No. 2009.80288
July 28, 2009
Item No. 5.26
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to
execute for and on behalf of the City of Lubbock a Voice Product Addendum to a Master
Agreement for phone switch maintenance, and any associated documents, by and between
the City of Lubbock and AT&T Global Services, Inc., a Delaware Corporation, a copy of
which Voice Product Addendum is attached hereto which shall constitute and be a part
hereof as if fully copied herein in detail.
Passed by the City Council this 28th day of July , 2009.
TOM MARTIN, MAYOR
ATTEST:
Reber. Garza, City Secretary
APPROVED AS TO CONTENT:
(-/M a
Mark teod, As istant City Manager
Chief Aformation Officer
APPROVED AS TO FORM:
Chad Weaver, Assistant City Attorney
vw/ccdocs/Chad/Resolutions/RES.Voice Product Addendum -AT&T Global Services
July 13, 2009
VOICE PRODUCT ADDENDUM ATTACHMENT Resolution No. 2009—RO288
DILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
City of Lubbock
916 Texas
Lubbock, TX 79401
DIR #SDD232
EQUIPMENT COVERED UNDER MAINTENANCE PLAN:
Contract #66120838
3202 East 36th Street
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $3,787.29
Master Agreement No.
(1) Meridian 1 Option 11 C Compact — Serial #10261757 — Software Release 3.0
(1) Universal Trunk Card
(1) TMDI T-1 Card
(1) Analog Message Waiting Line Card
(1) 11C Compact Digital Line Card
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Adtran T-1 ESF CSU
Associated PBX Telephone Sets
Contract #66123184
916 Texas
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $67,623.08
(1) Nortel CS1000 — Serial #ZO1125 — Software Release 4.5
(1) Line Side T-1 Card
(11) Dual Port DTI/PRI Cards
(9) Universal Trunk Cards
(2) TMDI T-1 Cards
(3) Succession Media Cards
(17) Digital Line Cards
(9) Analog Message Waiting Line Cards
(3) Digitone Receiver Card
(1) Telstrat Card 740-01060-01
(1) 24 -Channel 703t Call Pilot Voice Messaging System — Dongle ID 10307128 — Software Release 4.04
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(2) US Robotics Modem
(1) Interalia 4 -Port Announcer
Associated PBX Telephone Sets
InteleControl Attendant Pro Software Support provided directly by Avotus Corporation.
TMGMTCE01ATTD — Maintenance for InteleControl Attendant Pro and/or CTI Desktop Directory Client
SCCMTCE01 RMON — Maintenance for Remote Site Real-time Monitoring license
SCCMTCEI OFLSH — Maintenance for Right -On -Queue Agent Flash licenses
SCCMTCE1 OOCC — Maintenance for Right -On -Queue Control Center Package
SCCMTCE05CC — Maintenance for add'I Right -On -Queue Control Center user licenses
TMGMTCE200OMDIR — Directory Module Maintenance
MTCE1 OFAC — Maintenance for InteleControl Facilities 10 to 49 bundles of 100 lines
MTCE1 ONET — Maintenance for InteleControl Network 10 to 49 bundles of 100 lines
MTCE0ITWP — Maintenance for InteleControl TWP 1 to 9 bundles of 100 lines
MTCE050PRO — Maintenance for OrderPro 5 users
MTCE01 RANN — Maintenance for InteleControl annual ratesitariffs 1-3 sites
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 1 of 7
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
Contract #66123187
1625 13`fi Street
Lubbock, TX 79401
AT&T Maintenance Services —Complete Annual Rate: $11,786.10
(1) Meridian 1 Option 11 C — Serial #1 001 3306 — Software Release 3.0
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(17) Digital Line Cards
(7) Analog Message Waiting Line Cards
(2) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(2) US Robotics Modem
Associated PBX Telephone Sets
Contract #66123188
600 Municipal Drive
Lubbock, TX 79403
AT&T Maintenance Services -- Complete Annual Rate: $6,402.56
(1) Meridian 1 Option 11 C — Serial #10013409 — Software Release 3.0
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(7) Digital Line Cards
(3) Analog Message Waiting Line Cards
(3) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Interalia Announcer
Associated PBX Telephone Sets
Contract #66123189
5401 North Martin Luther King Boulevard
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $3,319.64
(1) Meridian 1 Option 11 C — Serial #10013134 — Software Release 3.0
(1) Universal Trunk Cards
(1) PRI T-1 Cards
(3) Digital Line Cards
(2) Analog Message Waiting Line Cards
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
Associated PBX Telephone Sets
Contract #66123191
508 Davis Avenue
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $2,298.97
(1) Meridian 1 Option 11 C — Serial #10102817 — Software Release 3.0
(1) Universal Trunk Cards
(1) TMDI T-1 Cards
Master Agreement No.
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 2 of 7
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addetodum No.
(2)
Digital Line Cards
(1)
Analog Message Waiting Line Cards
(1)
Maintenance Terminal
(1)
Maintenance Printer
(1)
SEBII Maintenance Modem
(1)
US Robotics Modem
Associated PBX Telephone Sets
Contract #66123192
1301 Broadway
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $5,125.63
(1) Meridian 1 Option 11C — Serial #10037963 — Software Release 4.50W+
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(5) Digital Line Cards
(2) Analog Message Waiting Line Cards
(2) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Interalia 2 -Port Announcer
Associated PBX Telephone Sets
Contract #66123193
401 North Ash
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $1,706.16
(1)
Meridian Fiber Remote Cabinet
(1)
Universal Trunk Cards
(2)
Digital Line Cards
(1)
Analog Message Waiting Line Cards
(1)
Interalia 2 -Port Announcer
Associated
PBX Telephone Sets
Contract #66123194
1515 East Ursaline
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $3,599.13
(1) Meridian 1 Option 11 C — Serial #10256676 — Software Release 3.0
(2) Universal Trunk Cards
(1) TMDI T-1 Cards
(4) Digital Line Cards
(1) Analog Message Waiting Line Cards
(1) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Adtran ACE T-1 CSU
Associated PBX Telephone Sets
Master Agreement
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 3 of 7
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Adder idum No.
Contract #66123195
3500 Slaton Highway
Lubbock, TX 79404
AT&T Maintenance Services — Complete Annual Rate: $2,328.48
(1)
Norstar Modular ICS
(1)
Analog Station Module
(1)
LS/DS Trunk Cartridge
(1)
Digital Trunk Interface
(1)
Digital Station Module
(1)
2 -Part Fiber Expansion Card
Associated Norstar Telephone Sets
Contract #66123197
6001 North Guava
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $2,948.99
(1) Meridian 1 Option 11 Mini — Serial #10260812 — Software Release 3.0
(1) Universal Trunk Card
(1) TMDI T-1 Card
(1) Analog Message Waiting Line Card
(1) Opt 11 Mini Digital Line Card
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) Adtran T-1 ESF CSU
Contract #66123198
1902 Texas Avenue
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $2,995.20
(1) Fiber Remote Cabinet
(5) Digital Line Cards
(3) Analog Message Waiting Line Cards
Associated PBX Telephone Sets
Contract #66123199
1010 9th Street & Texas
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $1,497.60
(1) Fiber Remote Cabinet
(3) Digital Line Cards
(1) Analog Message Waiting Line Cards
Associated PBX Telephone Sets
Contract #66123200
1501 6th Street
Lubbock, TX 79401
AT&T Maintenance Services — Complete Annual Rate: $3,063.72
(1)
Fiber Remote Cabinet
(2)
Universal Trunk Cards
(3)
Digital Line Cards
(3)
Analog Message Waiting Line Cards
(1)
Interalia Announcer
Associated PBX Telephone Sets
Master Agreement No.
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 4 of 7
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
Contract #66123201
13069 t" Street
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $1,497.60
(1) Fiber Remote Cabinet
(3) Digital Line Cards
(1) Analog Message Waiting Line Cards
Associated PBX Telephone Sets
Contract #66123202
5900 North Walnut
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $1,468.80
(1) Norstar Modular IGS Key System
(1) LS/DS Trunk Card
(1) Digital Trunk Interface
Associated Norstar Telephone Sets
Contract #16148970
1801 Avenue G
Lubbock, TX 79401
AT&T Maintenance Services — Essential Annual Rate: $945.60
(1)
Fiber Remote Cabinet
(1)
Digital Line Card
(1)
Analog Message Waiting Line Card
(1)
Universal Trunk Card
Associated PBX Telephone Sets
Contract #
2501 Avenue C
Lubbock, TX 79404
AT&T Maintenance Services — Complete Annual Rate: $3,036.14
(1) Meridian 1 Option 11 C — Serial #10240028 — Software Release 3.0
(1) Universal Trunk Cards
(1) PRI T-1 Cards
(3) Digital Line Cards
(1) Analog Message Waiting Line Cards
(1) Maintenance Terminal
(1) SEBII Maintenance Modem
(1) Digital Link Solo T-1 CSU
(1) MDR Buffer Box
Associated PBX Telephone Sets
Contract #
401 North Boston
Lubbock, TX 79415
AT&T Maintenance Services — Complete Annual Rate: $2,448.00
(1)
Norstar Modular ICS Key System
(1)
LS/DS Trunk Card
(1)
Digital Trunk Interface
(1)
Digital Station Module
(3)
Analog Station Modules
(1)
6 -Port Expansion Module
Associated
Norstar Telephone Sets
Master Agreement No.
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 5 of 7
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
EQUIPMENT NOT COVERED UNDER MAINTENANCE PLAN:
Master Agreement No.
Headsets, portable/wireless/cordless telephone sets, answering machines, UPS systems, power conditioners, power
supplies, batteries, charger kits, perishable /consumable commodities such as printer ribbons, printer cartridges, etc.
SPECIAL TERMS AND CONDITIONS:
The maintenance term will be a one (1) year period effective upon full execution of this revised Bill of Materials and
receipt of the Customer's purchase order.
The above locations are incorporated into the Agreement. Except as specifically provided herein, all other terms and
conditions contained in the Agreement signed 09/28104 shall remain in full force and effect.
Section 5 Maintenance Plan Descriptions are revised and noted below.
AT&T MAINTENANCE SERVICE DESCRIPTIONS
AT&T Voice CPE Maintenance Services — Complete. Customer may request maintenance Service twenty-four (24)
hours a day, seven (7) days a week by calling AT&T. If Customer's problem is an Emergency, AT&T will use reasonable
cornmercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as appropriate, within
two (2) hours for PBX systems and four (4) hours for key, hybrid or any other system, and will complete the appropriate
repairs as soon as reasonably practical; Remote diagnostics require customer provided access line and remote
access device on all covered equipment with capabilities. In the event the problem is a non -Emergency, AT&T shall
use reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate, within eight (8) business hours and will complete the appropriate repairs as soon as reasonably practical.
AT&T will arrange to replace defective telephone sets and cords by shipping replacements to the customer's site.,
Customer must return the defective equipment within ten (10) days or AT&T shall invoice Customer for the full
replacement cost. AT&T reserves the right to inspect all defective equipment and shall have final determination of the
status of such equipment.
AT&T Voice CPE Maintenance Services — Essential. Customer may request maintenance Service twenty-four (24)
hours a day, seven (7) days a week by calling AT&T. If Customer's problem is an Emergency, AT&T will use reasonable
commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as appropriate within
two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other system, and will
complete the appropriate repairs as soon as reasonably practical. Remote diagnostics require customer provided
access line and remote access device on all covered equipment with capabilities. In the event the problem is a
non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's report of a malfunction by
beginning remote diagnosis, as appropriate, within eight (8) business hours, and will complete the appropriate repairs as
soon as reasonably practical. AT&T will arrange to replace defective telephone sets and cords by shipping replacements
to the customer's site. Customer must return the defective equipment within ten (10) days or AT&T shall invoice Customer
for the full replacement cost. AT&T reserves the right to inspect all defective equipment and AT&T shall have final
determination of the status of such equipment. "Business hours" refers to services performed during Normal Business
Hours. Any Services performed outside of the Normal Business Hours shall be performed within mutually agreed to time
periods.
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 6of7
Addendum No,
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Master Agreement No.
Support for the Avotus InteleControl Attendant Pro will be provided directly by Avotus Corporation. Customer will contact
Avotus directly by calling 1-800-840-2580. Avotus support provides:
• Access to live telephone Technical Support Monday — Friday 8:30 a.m. to 5:00 p.m. local time
• Software updates for the InteleControl product
• On-line support at www.avotus.com which includes technical tips, FAQs and online documentation
SO AGREED by the Parties' respective authorized signatories:
CITY OF LUBBOCK AT&T GLOBAL SERVICES
Name: Tom Martin
Title: Mayor
Date: July 28, 2009
Attest:
Rebecca arza, City Secretary
Approv as orm
Assistant City Attomey
i
By: ,
ooName: ,
Title: rT/L� Ofd frJ7�
Date:
Approved as to Content
r'
MarkVeaiwo6l, Chief Information Officer
AssistAnnt City Manager
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 7 of 7