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Home My WebLink AboutResolution - 2009-R0272 - Approve LECD Proposed Budget FY 2009-2010 - 07/28/2009Resolution No. 2009-RO272 July 28, 2009 Item No. 5.4 RESOLUTION WHEREAS, under the authority of Texas Health and Safety Code Section 772.301 through 772.329, Lubbock County voters approved in a Lubbock County election, April 5, 1986, the creation of the Lubbock Emergency Communication District; and WHEREAS, the Lubbock Emergency Communication District Board of Managers approved a proposed budget for FY 200912010, and maintained the service fee at 5% of the telephone base rate, acting under the authority of Texas Health and Safety Code Section 772.301 through 772.329; NOW THEREFORE: BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the Lubbock City Council hereby approves the Lubbock Emergency Communication District Proposed Budget for Fiscal Year 2009'2010 and the L.E.C.D. action maintaining the service fee at 501'0 of the telephone base rate as defined by Texas Health and Safety Code Section 772.301 through 772.329. Said Budget is attached hereto and incorporated as if fully set forth herein. Passed by the Lubbock City Council this 28th day of July , 2009. TOM MARTIN, MAYOR KIN 1019�Ila Rebe c<< Garza, City Secretary APPROVED 4S TO (2ONTENT: Andy Bur ham, Chief Financial Officer APPROVED AS TO FORM: my,Ass' City Attorney ase LECD. res 7)23/2009 Resolution No. 2009-RO272 LUBBOCK EMERGENCY COMMUNICATION DISTRICT 000 k1l UID 1EXASSm PROPOSED BUDGET FY 2009-2010 "...to provide the bestpossible, trouble free 9-1-1 network for the citizens we serve... " LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET TABLE OF CONTENTS FY 2009-2010 BUDGET Agency Overview Background......................................................................................1 Staff.................................................................................................2 Responsibilities................................................................................3 Significant Activities FY 2009-2010............................................................7 DistrictOperations......................................................................................9 PSAP Support Other PSAP Support......................................................................17 Projects..........................................................................................22 Charts.......................................................................................................23 Proposed Budget FY 2009-2010 LUBBOCK EMERGENCY COMMUNICATION DISTRICT PROPOSED BUDGET FY 2009-2010 ITEM ACCOUNT # TOTAL BUDGET 2008-2009 TOTAL BUDGET 2009-2010 DESCRIPTION REVENUE Wireline $925,200 Wireless $1,300,000 Interest $51,000 TOTAL PROJECTED REVENUE $2,276,200 RESERVES Unallocated $3,459,424 TOTAL ALLOCATED FUNDS $5,, OPERATING EXPENSE SALARY/EMPLOYEE EXPENSE Salaries - Full Time 50100 $404,842 $411,500 Page 9 Salaries - Part Time 50200 $8,2001 $5,500 Page 9 Retirement Expense 50300 $36,566 $37,600 Page 9 Insurance Benefit 50400 $77,247 $78,400 Page 9 Workers' Compensation 50500 $1,700 $1,800 Page 9 Unemployment 50600 $2,160 $2,160 Page 9 FICA Tax 50800 $31,585 $32,240 Page 10 Payroll Service 50900 $1 , 2001 $1,500 Page 10 Employment Expense 51000 $3,0001 $3,000 Page 10 Other Benefits 51100 1 $35,0001 $45,000 Page 10 TOTAL SALARY/EMPLOYEE EXPENSE $601,500 $618,700 SUPPLIES Office/Operating Supplies 60100 $2,500 $2,800 Page 10 Other Supplies 60200 $4,700 $4,700 Page 10 Educational Supplies 60300 $850 $1,050 Page 10 Postage 60400 $1,300 $1,500 Page 10 Mapping Supplies 60500 $5001 $1,000 Page 11 Printing 60700 $1,8501 $1,850 Page 11 TOTAL SUPPLIES $11,700 $12,900 MAINTENANCE Office/Communication Equipment Maintenance 70100 $1,500 $1,000 Page 11 Computer Equipment Maintenance 70200 $11,050 $3,000 Page 11 Facility Maintenance 70300 $1,000 $1,000 Page 11 Small Tools & Equipment 70400 $1,000 $1,000 Page 11 Rent/Lease Machinery 70500 $3,0001 $2,250 Page 11 TOTAL MAINTENANCE $17,550 $8,250 OTHER SERVICES/EXPENSES Rent/Lease Facilities 80100 $44,100 $51,200 Page 11 Texas 9-1-1 Alliance 80300 $16,200 $16,530 Page 12 Legal Services 80500 $9,400 $7,000 Page 12 Accounting Services 80600 $8,000 $8,000 Page 12 Public Education 80700 $23,800 $21,500 Page 12 Professional Services 80800 $4,500 $3,000 Page 12 Communication Services 80900 $14,200 $17,130 Page 12 Professional Dues and Memberships 81000 $3,250 $3,250 Page 13 Travel 81100 $30,1501 $31,100 Page 13 Training 81200 $12,6001 $14,100 Page 13 Insurance 81300 $8,5001 $8,000 Page 13 Vehicle Expense 81400 $10,7001 $10,700 Page 13 TOTAL OTHER SERVICES/EXPENSES $185,400 $191,510 CAPITAL Office Furniture 90110 $1,000 $2,000 Page 13 Communication Equipment 1 90120 $0 $1,000 Page 13 Computer Equipment 90130 $3,000 $2,600 Page 13 TOTAL CAPITAL $4,000 $5,600 TOTAL DISTRICT OPERATIONS $820,1501 $836,960 Equipment Replacement-LECD 90310 $19,3001 $25,400 Page 14 Equipment Replacement Fund-LECD 10620 $19,8761 $27,1641 Page 14 Proposed Budget FY 2009-2010 LUBBOCK EMERGENCY COMMUNICATION DISTRICT PROPOSED BUDGET FY 2009-2010 TOTAL BUDGET TOTAL BUDGET ITEM ACCOUNT # 2008-2009 2009-2010 DESCRIPTION PSAP SUPPORT EXPENSE Other PSAP Support Recurring Charges 98100 $461,300 $308,500 Page 17 Maintenance Charges 98300 $173,000 $279,700 Page 17-19 CPE Technician 98400 $18,500 $18,500 Page 19 TelecommunicatorTraining/Travel 98500 $21,000 $21,900 Page 19-20 Catastrophic Contingency 98600 $100,000 $100,000 Page 20 PSAP Emergency Response Support 98700 $6,000 $13,500 Page 20 Intergovernmental Aerial Mapping 98800 $5,0001$5,000 Page 20 PSAP Communication Services 98900 $3,0001 $3,500 Page 20 Capital Equipment 90140 1 $6,000 Page 20 Equipment Replacement-PSAP 90320 $5,0001 $892,000 Page 21 Equipment Replacement Fund-PSAP 10610 $430,000 $0 Page 21 Total Other PSAP Support $1,222,8001 $1,648,600 Projects Wireless Implementation 90204 $50,000 $100,000 Page 22 Next Generation Technologies 90210 $200,000 $3,000,000 Page 22 PSAP Grant Funding 90211 $200,000 $97,500 Page 22 Redundant Communication Network 90214 $2,050,000 $0 PSAP IP Network 90216 $112,000 $0 Anniversary Event 90217 $12,000 $0 Total Projects $2,624,000 $3,197,500 TOTAL PSAP SUPPORT $3,846,8001 $4,846,100 TOTAL 1 $4,706,1261 $5,735,624 Proposed Budget FY 2009-2010 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET AGENCY OVERVIEW Background The creation of the Lubbock Emergency Communication District was approved by an overwhelming vote of the public in 1986. Authority to create the District was provided in Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and Safety Code Section 772.301 through 772.329, the Emergency Telephone Number Act for cities with population over 20,000. The District's mission upon creation was to establish 9-1-1 as the primary phone number to be used in an emergency in Lubbock County and the Emergency Telephone Network associated to provide the Enhanced 9-1-1 service. All political subdivisions within Lubbock County assisted in this mission by establishing eight (8) Public Safety Answering Points (PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but now in a different form. "The mission of the Lubbock Emergency Communication District is to provide the best possible, trouble free network for the citizens we serve to access emergency services by dialing 9-1-1; to provide the best tools (equipment and information) to each service provider agency that will enhance their ability to provide public safety services; and to educate the public on the effective and appropriate use of the 9-1-1 network." The City of Plainview joined the Lubbock Emergency Communication District through an interlocal agreement in January 1989. A six member Board of Managers oversees the Lubbock Emergency Communication District. Two appointments to the Board are made by the City of Lubbock, one by the County of Lubbock, one by the City of Slaton, one at -large appointment made by the other Board Members, and one ex -officio (non-voting) member representing AT&T, the primary telephone service provider in Lubbock County. Enhanced 9-1-1 operations started within LECD boundaries on January 27, 1989. Since that time more than 2.5 million 9-1-1 calls have been handled by the Public Safety Answering Points (PSAPs) supported by LECD. Currently, more than 69% of all 9-1-1 calls originate from a wireless device. In FY 2006-2007 all of the legacy analog "backroom" equipment was replaced with state-of-the-art digital capable equipment. This has positioned the District for the move to a new Next Generation 9-1-1 (NG 9-1-1) System that will use digital technology. Software used by the telecommunicators is constantly being upgraded to ensure that the most current program version is in use. Proposed Budget FY 2009-2010 Page 1 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET For more than five years all the major wireless service providers in the District have been providing Wireless E9-1-1 Phase II service. This service provides the telecommunicator with the latitude and longitude of the caller. With the assistance of mapping software, this assists the telecommunicator in locating the caller. The District has become more involved in the design, development and implementation of NG 9-1-1 (Next Generation 9-1-1) in the state of Texas. NG 9-1-1 will change the architecture of the network allowing better access for current and future communication devices, no matter what platform they use. More emphasis has been placed on legislative interaction regarding changes to the 9-1-1 system in Texas and in the nation. The staff of LECD and the Board of Managers are continually looking forward, researching equipment, new technologies, software, techniques and training to assist the public safety telecommunicator in doing a better, more efficient job of providing emergency help to people calling 9-1-1. Staff In addition to the Board of Managers, the District employs a staff of eight full time employees. EXECUTIVE DIRECTOR — Has total oversight of the operation of the District. Is responsible to the Board of Managers for carrying out the mission of the District. OPERATIONS MANAGER — Is in charge of the day-to-day operations of the District, including payroll, accounts payable/receivable, PSAP personnel training, and other responsibilities. Assumes the role of "Acting Executive Director" in the absence of the Executive Director. Is responsible to the Executive Director. TECHNICAL SPECIALIST — Provides technical assistance to staff on administrative processes and evaluates efficiency of operating practices. Designs, manages, queries and cleans databases used by the District for such things as addressing, tracking 9-1-1 fee remittance, and the like. Assists with the coordination of meeting arrangements and facility requirements. Backs up the Operations Manager in her absence. Is responsible to the Operations Manager. DATABASE/PROJECT COORDINATOR — Provides addresses in the unincorporated areas of the county. Verifies and corrects the MSAG (Master Street Address Guide). Is responsible for maintaining an accurate database of the road signs that are purchased by the District and installed by the Lubbock County Road Department. Is responsible to the Executive Director. Proposed Budget FY 2009-2010 Page 2 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET COMPUTER NETWORK TECHNICIAN — Administers the internal computer network, which includes all hardware and software. Assists staff in the use of computer programs. Plans for the impact of future technologies on the computers used internally by the District. Assists the CPE Technician, when necessary, in resolving 9-1-1 related problems and serves as backup to the Technician when required. Is responsible to the Executive Director. OFFICE COORDINATOR — Responsible for answering the telephone and greeting visitors to the LECD office. Assists with coordination of meetings and special events. Monitors supplies and Public Education materials. Responsible for mail distribution, accounting for incoming revenue and other clerical projects. Coordinates Public Education activities. Is responsible to the Operations Manager. GIS COORDINATOR — Maintains a GPS accurate centerline map file/book, with address and block ranges, which is used by various emergency response agencies. Assists with addressing inquiries. Using information from AT&T and data records of each PSAP, graphically displays wireless 9-1-1 calls on the map of the District and determines, based on location of the 9-1-1 call, if it routed to the proper PSAP. On request, creates and prints custom maps. Active participant on the NENA MSAG Standards working group. Is responsible to the Executive Director. CPE TECHNICIAN — Responsible for the repair, maintenance and upgrade of the 9-1-1 call receiving/answering equipment used in the 9-1-1 centers in the District. Troubleshoots problems with 24-hour logging recorders prior to the involvement of the manufacturer's representative. Diagnoses problems with the Wide -Area -Network including Cisco Routers, and notifies AT&T when network trouble is discovered. Is responsible to the Executive Director. Responsibilities 9-1-1 SERVICE FEE — LECD is responsible for receiving, tracking, and depositing service fee revenue from the service providers that provide dial tone, by wireline, wireless or VoIP within the District. Currently the District collects 5% of the AT&T base telephone rate on all wireline phones within the District. In addition, each subscriber to a wireless service is assessed a fee of $0.50 per month by the State of Texas. These fees go to the State and are then distributed to the Districts and COGs (Councils of Government) based on population. The District also collects $0.50 per month service fee from each subscriber to a VoIP (Voice over Internet) service provider. 9-1-1 NETWORK — LECD ensures the network that transports the 9-1-1 call is operating properly. This is accomplished by working closely with the telephone companies and jointly testing and reporting problems when they occur. CALL TAKER EQUIPMENT — LECD provides the equipment used at each PSAP to receive and answer the 9-1-1 calls. Specialized software is also provided to maintain a Proposed Budget FY 2009-2010 Page 3 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET record of every 9-1-1 call that comes into the PSAP. LECD ensures that the equipment is working at its peak performance level at all times. The CPE (Customer Premise Equipment) is monitored remotely, not only by LECD, but also by Plant*CML Inc., with the use of a service called Mission Control. This system automatically notifies Plant*CML of any problems with on-site CPE 24x7. LECD maintains and monitors a wide area network (WAN) that allows all PSAPs to exchange information with each other and with the District. The WAN also provides user tips, equipment and software operation instruction, electronic equipment trouble reporting, and other reference information. 24-HOUR RECORDERS — Part of the equipment that LECD provides to the PSAPs that it supports is logging recorder equipment. This equipment, replaced in FY 2007/2008, makes a recording of every 9-1-1 call that is handled by the PSAP. Through the use of maintenance contracts, the equipment is maintained in peak operating condition. MAINTENANCE OF MSAG — The MSAG (Master Street Address Guide) is the database that is used to determine to which PSAP 9-1-1 calls should be sent. The MSAG is also used to validate telephone subscriber addresses. RURAL ADDRESSING — Lubbock County Commissioners Court appointed LECD as sole addressing authority for all unincorporated areas of Lubbock County. LECD coordinates the provision and use of these addresses with all affected parties. MAP DEVELOPMENT — The centerline map that has been developed is used by PSAPs to locate the 9-1-1 call graphically on a map display. This takes place with both wire -line and wireless calls. The wireless call location appears when the PSAP receives a Wireless Phase 11 9-1-1 call. LECD produces map books for use by the PSAPs and the field emergency responders. We have also provided access to a data set similar to the Public Safety Map Book on the LECD website. STREET SIGNS — LECD pays for the manufacture of street signs in Lubbock County for placement/replacement at the intersection of roads. The signs provide the street name and the block range at that location. These signs provide direction not only for emergency responders, but also for mail and other delivery service. SERVICE PROVIDER COMPLIANCE - LECD is responsible for identifying and contracting with CLECs (Competitive Local Exchange Carriers), WSPs (Wireless Service Providers), and VSPs (Voice over the Internet Service Providers) to ensure they are providing proper 9-1-1 service to their customers that reside within the District. LECD also works with WSPs and VSPs in implementing and testing the latest technology to facilitate in the locating of callers to 9-1-1 from their respective service. PUBLIC EDUCATION — The District is the primary supplier of educational material and public training programs on the use of 9-1-1 and new communication technologies. Proposed Budget FY 2009-2010 Page 4 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET TELECOMMUNICATOR TRAINING — This is a benefit to all agencies that operate a PSAP. LECD Staff conducts training classes on Basic 9-1-1, the use of the Vesta workstation and the administration of the Vesta telephone equipment. The District also provides funds so that telecommunicators can take advantage of numerous training opportunities. LECD also sponsors classes and web seminars locally. PREPARATION AND HOSTING OF MEETINGS — Many hours are spent each month preparing information for a variety of meetings that are hosted by LECD. The monthly Board of Managers and User Group meetings require many hours of preparation. Meetings are also held as needed with telephone service providers and agency officials. LECD Staff conducts briefings with legislative contacts on an as needed basis to update them on issues effecting 9-1-1 service in Lubbock County. QUARTERLY NEWSLETTER — The Technical Specialist serves as the Editor for this newsletter that is published every quarter. The publication takes many hours of Staff's time to prepare. Around 200 newsletters are mailed to PSAP personnel, Districts and many other people and businesses in Texas and across the United States. RESEARCH AND PLANNING — District Staff is continually researching the most advanced technology on the market, determining if it fits the needs of the District and planning for its implementation. This also includes participation in the development of an NG 9-1-1 (Next Generation 9-1 -1 ) system for the District and the State of Texas. This will be a network, which will include database services that will be able to handle Enhanced 9-1-1 services for all devices that need to connect to the 9-1-1 network. MAINTENANCE OF CUSTOMER PREMISE EQUIPMENT — As previously stated, LECD has the responsibility of maintaining the hardware and software associated with 9-1-1 call delivery in the PSAPs. A trained technician on staff is assigned this duty. These are the major items that LECD provides to the participating agencies and the citizens of Lubbock County and the City of Plainview. Proposed Budget FY 2009-2010 Page 5 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET This page intentionally left blank. Proposed Budget FY 2009-2010 Page 6 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET SIGNIFICANT ACTIVITIES FOR FY 2009-2010 In addition to the routine duties of the District, which involve day-to-day addressing and ensuring the 9-1-1 network is functional and the 9-1-1 call receiving equipment is operating properly: LECD plans to continue working on the following significant activities in this fiscal year. NEXT GENERATION TECHNOLOGIES The Next Generation Technologies Project replaces projects that were previously named Emerging Technologies, PSAP IP Network and Redundant Communication Network. All of the previously mentioned projects had the common goal of being a "piece" of the Next Generation 9-1-1 Puzzle. In FY 2009-2010 the District will be completing the review and contracting process of the IP Network RFP (Request for Proposals) which was released in FY 2008-2009. This Network will connect the PSAPs in the District together on a fully redundant, public safety grade IP network. This NG911 IP based network will allow PSAPs to transfer calls between them without having to go back through the Public Switched Telephone Network (PSTN). A future vision of this network is the ability to transfer a 9-1-1 call from one to many PSAPs. This is a feature that the telephone company 9-1-1 network cannot provide, yet is highly requested by our user agencies. The IP network will in the future connect to an Emergency Services Network, which will provide more advanced 9-1-1 call routing capabilities than currently exist. 9-1-1 WORKSTATION/MONITOR/SERVER REPLACEMENT This will be an upgrade of the PSAP CPE "front end" equipment. LECD Staff will replace the computers, monitors, telephone sets and at least one server at every PSAP. The current equipment, after running continuously for the last five years, is beginning to show its age. Hard drives, power supplies and cooling fans are failing. All of these are critical parts to the operation of the 9-1-1 workstation. CPE MAINTENANCE LECD continues to provide 24 x 7 maintenance on all of the LECD provided equipment directly related to the answering of 9-1-1 calls. LEGISLATION With the help of the Lubbock Emergency Communication District and the Texas 9-1-1 Alliance, legislation which requires the prepaid wireless carriers to remit 9-1-1 service fees has been passed by the 81St Session of the Texas Legislature. This legislation is projected to bring an estimated $100,000 additional service fees a year into the District. These extra dollars will further help to ensure that the District can meet the goal of Proposed Budget FY 2009-2010 Page 7 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET emergency communications any time, any place, any device. Staff continues to monitor the progress of this and any other legislation that could possibly affect the District. TELECOMMUNICATOR TRAINING LECD will continue to provide local training for telecommunicators. Classes will be held on an as needed basis to educate telecommunicators and supervisors on the use of the Vesta Pallas equipment and Basic 9-1-1. LECD will host seminars on topics that are pertinent to the education of the telecommunicator and suggested by the User Group. These are presented by well-known training consultants and are attended by public safety personnel throughout West Texas. LECD also provides a funding source so that training can be provided to the telecommunicators. The Training Center in the District office, which is a functional PSAP, is used to provide specialized hands-on training for the user on the software and hardware used in the 9-1-1 centers. LECD is currently investigating increasing facility space so that the Training Center can be enlarged to allow for more teaching area and to provide an area for staging and testing equipment. USER GROUP MEETINGS LECD will continue to host User Group Meetings on a monthly basis. Participation has been very good at these meetings, and we hope to see these continue. The User Group provides beneficial input and serves as a means of disseminating information, all of which helps LECD accomplish its mission. PUBLIC EDUCATION LECD continues to maintain the Public Education Program. We plan to continue to build the LECD Road Show Team that consists of members of the 9-1-1 Public Safety Community. GIS COLLABORATION EFFORT LECD has formed a very valuable relationship with other entities involved in GIS/mapping efforts in Lubbock County. We plan on participating in meetings to further the goal of collaboration among all entities and uniform enforcement of standards. This is very important in streamlining the addressing functions for all involved. With the forward progression toward Next Generation 9-1-1, accurate mapping is an essential need which will aid in the accurate routing of 9-1-1 calls to the proper PSAP, regardless of the type of communication device used. Proposed Budget FY 2009-2010 Page 8 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET DISTRICT OPERATIONS This section of the budget describes the District operating expenses of the budget. It pertains more to the day-to-day operations than to specific programs and projects. Salary/Employee Expense Salaries — Full Time $411,500 This is for salaries for the full time District employees. This amount includes the CPE Technician that maintains the customer premise equipment at the PSAPs. This Technician's salary and a portion of the Computer Network Technician's salary go to directly support the answering points. This figure includes merit increases for appropriate full time employees. Staff is eight full time employees. Salaries — Part Time $5,500 This is for salaries to pay for any temporary help that might be needed to complete projects that require involvement of all staff during busy times. This would be only temporary assistance. Road Show Team wages are included in this category. Retirement Expense $37,600 This is the amount paid to the Texas County and District Retirement System by the District as the employer. This includes the payment of retirement benefits for eight full time employees. The contribution rate for the calendar year 2009 is 8.68%. The contribution rate for 2010 is projected to be 8.70%. By electing to contribute 9%, the District should come very close to being fully funded. The employee currently contributes 7% to this fund. Insurance Benefit $78,400 This is for medical, vision, dental, disability and life insurance through TML Intergovernmental Employee Benefits Pool for the full time District employees. Employees pay for a portion of the premium for family members that are on the plan. An increase of around 5% is expected. This percentage continues to be minimal compared to other agencies within the pool because LECD's group loss ratio has remained very low. Workers' Compensation $1,800 This is the District's contribution for State Workers' Compensation insurance coverage. This covers the employee should they be injured on the job. Unemployment $2,160 This is the District's contribution to the Texas State Unemployment Fund. This amount is based on a percentage of the first $9,000 per employee. The rate for the current calendar year is .5%. The rate for the previous year was 1.1 %, but has been as high as 3%. Since the rate information is not received until after the first of the calendar year, and the rate fluctuates from year to year, we have set this rate at 3%. Proposed Budget FY 2009-2010 Page 9 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET FICA Tax $32,240 This is the District's contribution to Social Security. OASDI (Old -age, Survivors, and Disability Insurance) — 6.2%. Medicare —1.45%. Payroll Service $1,500 This pays for processing of the District's payroll. The service agency takes responsibility for all payments and reports to state and federal agencies. This service has become even more valuable as changes in legislation continue to complicate the process of calculating and submitting payroll taxes. Employment Expense $3,000 This covers the fees for pre-employment testing and any interviewing or moving expenses that may be required. Other Benefits $45,000 This pays for other employee benefits such as wellness benefit assistance and accrued liabilities. Accrued liabilities are funds that must be available to pay out all accrued PTO (personal time off) and the applicable FICA and retirement contributions if the need arises. All full-time regular employees upon resignation are eligible to receive payment for earned, unused PTO up to 45 days. Supplies Office & Operating Supplies $2,800 This is used to cover the purchase of paper, pens, stationary, envelopes, backup tapes, computer media, and other supplies essential for conducting business. Other Supplies $4,700 Board Meetings and User Group Meetings are held at the LECD office on a regular basis as well as an increasing number of seminars and briefings that include local and area public safety agencies and legislative representatives. LECD also hosts classes via the web. These funds are used to purchase refreshments for these meetings along with paper goods and other supplies. Funds are also designated for benevolent causes. Educational Supplies $1,050 This covers the cost of subscriptions to educational and technical publications and any other training material needed. Postage In addition to the daily mailing that the District does, LECD Quarterly newsletter and invitations to events. $1,500 this also includes distribution of the Proposed Budget FY 2009-2010 Page 10 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Mapping Supplies $1,000 This is supplies necessary for production of reference maps for requesting agencies and PSAPs. Printing $1,850 The LECD newsletter is printed quarterly. Other printing costs will include replenishing letterhead, envelopes and business cards. Maintenance Office/Communication Equipment Maintenance $1,000 This covers the cost of repair to any of the office equipment other than computers. This might include video equipment, fax machine, printers, plotter or telephone equipment. Where appropriate, maintenance contracts are negotiated to ensure the District maintains normal operation of heavily used devices. Computer Equipment Maintenance $3,000 Software Contracts: Software contracts ensure the District has the latest version of the programs in use for day-to-day operations. Examples are: Symantec Endpoint Antivirus and Backup Exec. Repair Parts: This covers the cost of small parts that may fail in a computer used by District Staff. This may be hard drives, DVD drives, memory and the like. Facility Maintenance $1,000 This covers cost of maintenance of the District offices not covered under the lease agreement. This includes the cost of cleaning supplies, furniture cleaning and other facility supplies. Small Tools & Equipment $1,000 This is used for the replacement or purchase of small equipment with a value of less than $500, such as calculators, excluding computers and monitors. It also includes tools and testing equipment required for maintenance of internal computer equipment. Rent/Lease Machinery $2,250 This covers leases of equipment such as the postage meter, scale and copy machine. The lease of our copier is through the State of Texas Purchasing Program. This is also used to pay for the rental of equipment for meetings and receptions. Other Services/Expenses RenVLease Facilities $51,200 This covers the annual office lease. Additional space is included to expand the training center/lab to make it more functional both as a teaching tool and testing center. This Proposed Budget FY 2009-2010 Page 11 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET also includes expenses incurred should alternate space be needed for such things as meetings, classes, or storage of equipment and disaster recovery backup tapes. Texas 9-1-1 Alliance $16,530 This is the District's annual membership fee to the Texas 9-1-1 Alliance. Through the Alliance the District has the benefit of the services of a public affairs representative, regulatory attorneys, and contract negotiation with wirelessNOIP service providers, etc. Legal Services $7,000 This pays for the District's local attorney who advises staff concerning issues pertaining to contracts, purchasing, audits, personnel, and other similar matters. This also covers the cost of legal postings such as the bank depository. Accounting Services $8,000 This pays for the annual District audit and other accounting services, including consultation if necessary. Public Education $21,500 This is the District's program designed to educate the public on how to use 9-1-1. Purchases fall into several categories: Recognition and Appreciation Events - Tokens of appreciation/recognition and activities related to National Telecommunicators' Week and 9-1-1 Day. Advertising - Production of public service announcements and publication through print, television, radio, and billboards. This includes items bearing the LECD logo, including the clothing and accessories worn by LECD Staff and Board Members. Supplies and Materials - Book covers handed out to local schools. Cost of items distributed during public education events that are scheduled throughout the year. This includes the cost of materials distributed through the Safety City program. Maintenance of presentation display and accessories, including the Red E. Fox costume. Road Show Team - Purchase of shirts for team members participating in events. Professional Services $3,000 This section is for technical consultants and outside services that the District might use in various projects. It may also include support services for software and hardware. Communication Services $17,130 This pays for the District's local telephone and long distance service. It also includes service for wireless phones, Internet, web hosting, laptop data connection cards, and alpha/numeric pagers. NTS provides LECD with Internet service through a fiber connection. As President of the Texas Chapter of the National Emergency Number Association (NENA) the LECD Executive Director will be hosting conference calls with Board Members and other organizations. Proposed Budget FY 2009-2010 Page 12 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Professional Dues and Memberships $3,250 This covers the cost of annual dues of organizations like APCO (Association of Public Safety Communication Officials), NENA (National Emergency Number Association), State Purchasing Organization, Lubbock Chamber of Commerce, and Human Resource Society. All Board Members and Staff are members of NENA. Travel $31,100 This is for the travel expenses of Staff and Board Members to attend meetings, training, seminars, and conferences. In addition to training, this includes expenses to attend such meetings as Texas 9-1-1 Alliance, NG9-1-1, PEI User Group, Board Executive Briefings, 9-1-1 goes to Washington, Texas NENA Board, Human Resource Conference, URISA, ESRI and Technical/Operations Development Conferences. It includes the cost of such items as flights, hotel accommodations, meals, rental cars, cab/shuttle, and parking. Additional travel funds are included to allow the Executive Director, as President of the Texas NENA Board, to attend necessary meetings and conferences. Training $14,100 This covers the cost of tuition/registration for training classes, seminars and conferences for LECD Staff and Board Members. The District is employing some very talented staff members, and we plan to continue their education in 9-1-1. Insurance $8,000 This covers insurance on all District -owned property, equipment, and automobile. It also covers liability insurance and errors and omission coverage on Staff and Board Members. Vehicle Expense $10,700 This covers the vehicle expense of eligible full time staff and mileage for other District employees. Staff is expected to be able to travel to PSAPs and offsite locations for such things as meetings or maintenance. Capital Office Furniture $2,000 This covers the cost of furniture that may be needed as we seek to provide adequate work facilities for staff. Communication Equipment $1,000 This pays for any changes or additions to the office telephone key system or communication devices carried by staff. Computer Equipment $2,600 One of the objectives of the District is to provide as many training opportunities as possible to PSAP personnel and District Staff. An interactive whiteboard purchased last Proposed Budget FY 2009-2010 Page 13 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET fiscal year needs the enhanced capability of a "short throw" projector to make this an even better teaching tool. Equipment Replacement $25,400 This covers the replacement of legacy equipment. Scheduled to be replaced this year are two servers, two workstations and monitors, tape drive, a plotter, and a printer. Equipment Replacement Fund $27,164 We have developed a schedule of equipment that needs to be replaced. This schedule gives an estimated life expectancy for each piece of equipment and provides adequate money to replace the piece of equipment at the end of its life span. This is for equipment used by the District and not equipment located in the PSAP. Expenditures from this account will occur to replace existing equipment. Proposed Budget FY 2009-2010 Page 14 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET PSAP SUPPORT This section covers expenditures to support the PSAPs within the District. Recurring Costs Wireline Network Charges 9-1-1 Database Charges Wireless Network Costs Language Line Services WAN Recurring Costs Maintenance Customer Premise Equipment Mission Control Logging Recorders UPS Maintenance Criticall Maintenance Headsets Other Maintenance/Repair Wide Area Network Maintenance Upgrades LFD Console Addition Other Upgrades CPE Technician Vehicle Travel/Training Other Supplies Telecommunicator Training/Travel Catastrophic Contingency PSAP Emergency Response Support Intergovernmental Aerial Mapping PSAP Communication Services Equipment Replacement Parts 9-1-1 Workstation/Monitor/Server Replacement Software Upgrades Capital Equipment Equipment Replacement Fund Projects Wireless Implementation Next Generation Technologies PSAP Grant Funding Proposed Budget FY 2009-2010 Page 15 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET This page intentionally left blank. Proposed Budget FY 2009-2010 Page 16 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET OTHER PSAP SUPPORT Recurring Costs $308,500 Wireline Network Charges $139,958 These are the costs associated with providing the wireline service and 9-1-1 trunking in the Lubbock Emergency Communication District. These charges are paid to AT&T, Windstream, South Plains Telephone Cooperative and other CLECs (Competitive Local Exchange Carriers). The 9-1-1 network includes the 9-1-1 trunks from the various central offices to the selective router. Included in this amount is the cost to maintain a special 9-1-1 trunk group and four telephone lines to the training center. Also included is the cost of a T-1 data circuit between Slaton PD and Slaton FD. This also includes the telephone lines installed at the PSAPs for remote maintenance. 9-1-1 Database Charges $105,000 These charges are associated with the database records that are maintained by the telephone companies to provide accurate records for the ANI (Automatic Number Identification) system. We pay this fee to AT&T based on the number of ALI (Automatic Location Identification) records that exist in the ALISA database. Currently there are approximately 139,000 subscriber records for LECD in the AT&T ALISA database. Wireless Network Costs $37,042 These are the costs to maintain Wireless E9-1-1 Phase I and Phase II service in the District. Some wireless service providers continue to charge for Wireless Phase I & II services. This also includes the payment of the AT&T wireless network tariff. Language Line Services $1,500 These are the costs involved with the provision of Language Line Services to all the PSAPs in the District. Language Line is an interpreter service that is used by the telecommunicators to converse with non-English speaking callers to 9-1-1. This cost is based on the number of minutes used. WAN Recurring Costs $25,000 This is the annual cost to keep the WAN (Wide Area Network) operational. This network is used to monitor the equipment at the PSAPs by the District and by Plant*CML. It is also used by the CPE Technician to remotely make changes and repairs to the PSAP 9-1-1 equipment. Maintenance $279,700 Customer Premise Equipment $75,000 LECD needs to continue a Tier 2 support contract with AT&T. This provides additional coverage should our Technician be on vacation or out of town. The current Tier 2 contract expires on April 1, 2010. Proposed Budget FY 2009-2010 Page 17 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Mission Control $75,000 This is for the renewal of our existing contract for a three-year period. Mission control provides 24 hour monitoring of the PSAP customer premise equipment by Plant*CML in Temecula, CA. System alarms are automatically sent to Plant*CML, and a technician accesses the system via a dial-up modem or through our Wide Area Network to find and correct the cause of the alarm. We found the system beneficial during the last four years. Logging Recorders $39,000 This includes the annual maintenance on the logging recorders located at the PSAPs. This is a year-to-year contract. With the move from the digital style telephones to VoIP telephones at the 9-1-1 workstation, the mechanism of recording 9-1-1 call traffic has changed. A portion of these funds will be used for an upgrade that will allow the recorder to record audio traffic (9-1-1 calls) in VoIP, digital or analog formats. UPS Maintenance Contract $30,000 The current contract for maintenance on the UPS equipment in the PSAPs expires in August 2010. This contract will cover a 5 year period. The contract includes the replacement of batteries as needed. Criticall Maintenance Contract $1,350 This is for continued maintenance on the Criticall Software that is use by our PSAPs in the pre-employment testing. The software is installed on two laptops that are loaned to the PSAP agency for the duration of the pre-employment testing period. Headsets $5,850 LECD provides headsets to all of the telecommunicators in the District. This fund is for repair/replacement of headsets during the year. We will continue to replace wireless adapters with newer, more reliable technology where needed. Other Maintenance/Repair $11,000 This is used to pay for maintenance/repairs that are not covered by a maintenance contract. An example would be the cost of an electrician to check wiring or add circuits at a PSAP. Wide Area Network Maintenance $2,500 This is for maintenance of the Wide Area Network. This is based on a per hour service agreement and not on a contract. Upgrades LFD Workstation Addition Upgrade $25,000 Lubbock Fire Department has requested an additional 9-1-1 answering point workstation. This workstation would be installed in the supervisor's office to allow them to perform supervisory duties in their office and still be available to assist the on duty dispatcher with call taking and notifications. This is similar to requests Proposed Budget FY 2009-2010 Page 18 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET that we have had from the Lubbock County Sheriff's Office and Lubbock EMS in the past years. The cost listed is for the required hardware and software. Other Upgrades $15,000 This covers software upgrades of programs at the District office that are used to DIRECTLY support the PSAPs. It also covers other upgrade costs at the PSAPs that are not covered by a maintenance agreement. CPE Technician $18,500 This category includes those expenses that are incurred relating to the maintenance of the 9-1-1 equipment. There are many other salary/employee expenses that are incurred that are considered operating expenses, but are not directly attributed to support of the answering points. Vehicle Expense $5,000 This covers maintenance of the District van that is used by the CPE Technician in maintaining the PSAP 9-1-1 equipment. This will include such things as gas, oil changes, car wash, tires, and insurance. Travel/Training $11,000 This covers cost of training classes necessary to keep all personnel involved in maintenance of 9-1-1 equipment at a level of expertise that would provide the best possible service to the District's PSAP personnel. This also covers any travel required. Classes are generally taught by Plant*CML, the District's CPE manufacturer, who is located in California. Other Supplies $2,500 This would cover any other supply item that is purchased for use by the Technician in the maintenance of equipment at the PSAPs. Telecommunicator Training/Travel $21,900 This section details the planned expenditures for training and associated travel of PSAP personnel. Each PSAP has requirements for certification. These items will assist with the expense involved in meeting these requirements. Tuition/Travel $12,500 This will be used at each PSAP to help with tuition and travel for PSAP personnel to attend required classes. These funds are allocated to each PSAP according to their size and their expressed needs. This also includes costs for award winners and their supervisors to attend recognition events. Proposed Budget FY 2009-2010 Page 19 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Seminars $7,000 Annually, LECD hosts a seminar in Lubbock. The topic and date of the seminar is coordinated with PSAP management to meet the needs of the telecommunicators. These seminars are available for public safety personnel throughout West Texas to attend. LECD also hosts web seminars that benefit all PSAP personnel. Educational Materials $2,400 This money would be used to purchase training materials used by LECD staff to train the telecommunicators on the use of the call answering equipment. It will also be used to help the PSAPs build their own education libraries. It would include purchase of videos, instructional materials, reference materials and other meeting supplies. Catastrophic Contingency $100,000 In the event of a catastrophic loss, the insurance companies do not pay immediately so some funds need to be available for use in these circumstances. Emergency Response Support $13,500 This is for the street signs purchased by the District to be placed in rural areas of the county by the Lubbock County Sign Crew. This amount is based upon "per sign" costs obtained from the District's sign vendor, Lubbock Grader Blade. Material costs continue to increase. Replacement of missing and vandalized signs will account for the biggest portion of this year's sign budget. Figures are based upon the purchase history of sign orders. Intergovernmental Aerial Mapping $5,000 This is LECD's share to participate in an aerial photography/mapping program with the City of Lubbock and Lubbock County. LECD would have access to the data (aerial photographs) that will be used to update our current centerline map, which is used in the PSAPs. LECD has participated in this program for the last several years. PSAP Communication Services $3,500 This covers a portion of the cost of services required to maintain availability of staff for PSAP requests. This includes wireless devices and pagers. Capital Equipment $6,000 This is for the purchase of a server for the PSAP equipment trouble reporting system and furniture for the training room that will be expanded Proposed Budget FY 2009-2010 Page 20 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Equipment Replacement $892,000 Parts $5,000 Covers the cost of purchasing replacement parts for the PSAP 9-1-1 Equipment. This could be Telephone Interface Cards (GATM 8 or Trunk Interface Card), keyboards, RIS boxes, and other necessary items. 9-1-1 Workstation/Monitor/Server Replacement $537,000 This will be an upgrade of the PSAP CPE "front end" equipment. This is the replacement of the computers, monitors, telephone sets and at least one server at every PSAP. The current equipment, after running continuously for the last five years, is beginning to show its age. Hard drives, power supplies and cooling fans are failing. All of these are critical parts to the operation of the 9-1-1 workstation. Software Upgrades $350,000 Software is another area where improvements need to be made. The mapping software used at five of the PSAPs will be replaced. These five sites do not use an integrated mapping feature with a Computer Aided Dispatch System. The new mapping software is easier for the District to maintain and will provide more functionality, including the ability to seamlessly view aerial photographs of the County and City. The other software that will be upgraded at all of the sites is the Telephone Management Software. This software keeps track of all calls made from and answered by a 9-1-1 workstation. Recent changes in the software allow a more seamless integration with the logging recorders. Equipment Replacement Fund Due to the replacement of the 9-1-1 workstations, monitors and servers, no contribution will be made to the Equipment Replacement Fund in FY 2009-2010. Proposed Budget FY 2009-2010 Page 21 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET PROJECTS Wireless Implementation $100,000 The major wireless carriers are providing Phase II service, and contracts have been established with them. Funds will be needed this fiscal year to pay the smaller carriers that may start the Phase II implementation process. Next Generation Technologies $3,000,000 The Next Generation Technologies Project replaces projects that were previously named Emerging Technologies, PSAP IP Network and Redundant Communication Network. All of the previously mentioned projects had the common goal of being a "piece" of the Next Generation 9-1-1 Puzzle. In FY 2009-2010 the District will be completing the review and contracting process of the IP Network RFP (Request for Proposals) which was released in FY 2008-2009. This Network will connect the PSAPs in the District together on a fully redundant, public safety grade IP network. This NG911 IP based network will allow PSAPs to transfer calls between them without having to go back through the Public Switched Telephone Network (PSTN). A future vision of this network is the ability to transfer a 9-1-1 call from one to many PSAPs. This is a feature that the telephone company 9-1-1 network cannot provide, yet is highly requested by our user agencies. The IP network will in the future connect to an Emergency Services Network, which will provide more advanced 9-1-1 call routing capabilities than currently exist. PSAP Grant Funding $97,500 Starting in Fiscal Year 2005-2006 LECD changed from an entitlement -funding program to a grant -funding program. Grants are approved in June of the current fiscal year to be included in the budget of the forthcoming fiscal year. The grant program was originally approved in February of 2005, and the supported PSAPs were notified by letter of the program shortly thereafter. Included in the budget are the grant amounts approved by the LECD Board. The following grants all meet the agreed upon criteria of the Grant Program. Agency Type of Project Amount Lubbock County Sheriffs Office Communications Interface Computer $19,800.00 Lubbock EMS CAD Communication Devices $50,000.00 Lubbock Police Department Digital Recorders, Link to TxDOT Camera, HPGB Switch $24,214.27 Slaton Police Department Upgrade CAD Computers & Chair $3,337.19 TOTAL $97,351.46 Proposed Budget FY 2009-2010 Page 22 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET CHARTS Revenue FY 2009-2010 Revenue Forecast Revenue Comparison Revenue vs. Expenses Financial Analysis District/PSAP Comparison PSAP Support District Operations 9-1-1 Calls By PSAP Proposed Budget FY 2009-2010 Page 23 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET AT&T-LUBBOCK AT&T - PLAINVIEW WINDSTREAM SOUTH PLAINS TELEPHONE COOP WIRELESS-LUBBOCK WIRELESS - PLAINVIEW PRIVATE SWITCH - TEXAS TECH CLEC-LUBBOCK CLEC - PLAINVIEW INTEREST INCOME - LUBBOCK INTEREST INCOME - PLAINVIEW SPAG-LUBBOCK SPAG - PLAINVIEW MISCELLANEOUS TOTAL REVENUE % CHANGE FROM PREVIOUS YEAR TOTAL SERVICE FEE REVENUE % CHANGE FROM PREVIOUS YEAR REVENUE FORECAST 2004-2005 2005-2006 2006-2007 2007-2008 Projected 2008-2009 Projected 2009-2010 513,864 492,148 516,342 516,272 500,800 485,800 50,614 42,517 45,998 45,599 42,500 40,000 35,903 31,831 34,930 33,847 35,200 36,000 20,944 19,844 19,108 19,651 17,100 17,000 816,623 923,196 976,577 1,058,288 1,136,700 1,200,000 71,520 80,730 85,354 90,486 96,200 100,000 20,218 18,952 364,242 384,096 399,697 395,482 368,000 342,000 1,257 1,075 632 300 200 125,149 234,467 298,837 195,550 52,000 50,000 4,113 7,573 11,844 7,327 1,700 1,000 7,456 3,610 2,596 3,845 3,500 3,500 2,248 2,493 2,346 1,748 700 700 2,881 0 105 559 0 0 2,035,775 2,242 713 2,394,809 2,369,287 2,254,700 2,276,200 3.72% 10.17% 3.13% -1.07% -4.84% 0.95% 1,903,632 2,000,673 2,084,023 2,165,851 2,201,000 2,225,200 0.08% 5.10% 4.17% 3.93% 1.62% 1.10% Proposed Budget FY 2009-2010 Page 24 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Revenue Comparison REVENUE $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $0- ftii4ifil ILEC CLEC Wireless Interest IN 03-04 0 04-05 0 05-06 0 06-07 ■07-08 CHART 1 REVENUE vs. SERVICE FEE $2,400,000 -- $2,300,000 $2,200,000 ■ $2,100,000 $2,000,000 ■ $1,900,000 ■�--■ $1,800,000 03-04 04-05 05-06 06-07 07-08 1-0—Total Revenue —E—Service Fee CHART 2 Proposed Budget FY 2009-2010 Page 25 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET Revenue vs. Expenses $2,500,000 - $2,000,000 $1,500,000 - z $1,000,000 $500,000- 03-04 04-05 05-06 06-07 07-08 —+— Expenses `♦— Revenue This chart shows a comparison for the last five years between revenue and expenses. This does not reflect current year expenses and revenue. CHART 3 Proposed Budget FY 2009-2010 Page 26 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET District/PSAP Comparison M District 16% q%WW PSAP 84% This chart shows 84% of the District's FY 2009-2010 Budget goes toward the direct support of the Public Safety Answering Points. CHART 4 Proposed Budget FY 2009-2010 Page 27 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET PSAP Support Equip Replacement 17% CPE Tech Capital 1% 1% Emerg Response Support Aerial Mapping 1% 1% Maint 5% Catast 2% Training 1% Recurring 5% Comm Svcs 1% Projects 65% This chart shows how the 84% of the District's FY 2009-2010 Budget that goes toward direct support of the PSAP is broken down. The mission of LECD is to provide "end to end" support for the 9-1-1 call. To do this effectively the District expends the bulk of its resources on this task. CHART 5 Proposed Budget FY 2009-2010 Page 28 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET District Operations Equipment Capital Replacement 1 % 3% Other Services 22% Maint 1% Supplies 2% Personnel 71% As shown in this chart, personnel services make up the bulk of the District portion of the budget. CHART 6 Proposed Budget FY 2009-2010 Page 29 LUBBOCK EMERGENCY COMMUNICATION DISTRICT FY 2009-2010 BUDGET 9-1-1 Calls by PSAP May08 Jun08 Jul08 Aug08 Sep08 Oct08 Nov08 Dec08 Jan09 Feb09 Mar09 Apr09 Total Lubbock Police Wireline 5,1401 4,348 4,270 3,934 3,982 3,623 3,692 3,340 3,336 3,021 3,444 3,549 45,679 Wireless 8,248 8,522 9,267 9,213 8,615 8,677 8,740 8,421 8,686 8,128 9,750 10,281 106,548 VoIP 39 24 30 25 33 35 44 36 34 31 32 47 410 Lubbock ounty SO Wireline 4761 448 444 403 391 477 410 350 3881 362 405 421 4,975 Wireless 1,154 1,208 1,128 1,060 1,070 1,240 1,032 1,215 1,156 1,115 1,196 1,268 13,842 VOW 7 2 5 4 3 1 1 3 4 2 3 1 36 Plainvew Police Wireline 385 402 416 440 333 286 349 320 307 299 372 323 4,232 Wireless 5591 710 561 646 653 582 587 546 471 556 626 658 7,155 VOW 6 3 6 2 4 0 0 1 3 1 0 2 28 Slaton Police Wireline 226 81 90 107 106 97 69 88 66 55 70 77 1,132 Wireless 136 117 134 124 94 106 95 138 177 166 137 140 1,564 VoIP 11 2 5 2 0 1 0 0 21 0 4 2 19 Texas Tech Police Wireline 67 411 37 41 63 63 58 40 43 43 30 321 558 Wireless 9 2 5 27 26 17 23 16 15 16 22 20 198 VOW 0 0 2 0 0 0 0 0 0 0 0 0 2 Total Primary Wireline Wireless VoIP Total 56,576 129,307 495 186,378 Lubbock EMS Wireline 822 952 1,005 960 977 1,055 980 982 1,042 982 1,003 1,001 11,761 Wireless 388 591 655 675 645 705 668 667 749 662 761 734 7,900 VoIP 1 3 2 7 2 8 6 10 10 9 9 5 72 Lubbock Fire Wireline 451 156 62 90 55 79 62 97 80 63 71 68 1,334 Wireless 389 223 128 125 105 120 121 213 197 126 177 187 2,111 VoIP 2 0 0 0 0 0 0 1 0 0 0 1 4 Slaton Fire - Calls are included in Slaton Police call counts becausethey are a remote of that location. Total Secondary Wireline Wireless VoIP Total 13,095 10,011 76 23,182 This chart represents the 9-1-1 calls handled by the PSAPs supported by the District. During this time period, 69% of all 9-1-1 calls were from wireless phones. This is up from 61% during the same time period of FY 07-08. CHART 7 Proposed Budget FY 2009-2010 Page 30