HomeMy WebLinkAboutResolution - 2015-R0313 - Approve Lubbock Emergency Communication District Budget FY2015-16 - 09/24/2015No. 2015-RO313
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24, 2015
RESOLUTION
WHEREAS, under the authority of Texas Health and Safety Code Section
772.301 through 772.329, Lubbock County voters approved in a Lubbock County
election, April 5, 1986, the creation of the Lubbock Emergency Communication District;
and
WHEREAS, the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2015/2016 acting under the authority of Texas Health
and Safety Code Section 772.301 through 772.329; NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Lubbock City Council hereby approves the Lubbock Emergency
Communication District Proposed Budget for Fiscal Year 2015/2016. Said Budget is
attached hereto and incorporated as if fully set forth herein.
Passed by the Lubbock City Council this24th day of September , 2015.
ATTEST:
Re -be ta
Garza, City Secretai
AS TO
Loomis, City Manager
APPROVED AS TO FORM:
Reso.LECD-FY 15-16
Resolution No. 2015-R0313
PROPOSED
BUDGET
FISCAL YEAR 2015-2016
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
"...to provide the best possible, trouble free 9-1-1 network
for the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
PROPOSED FY 2015-2016
BUDGET
ITEM
TOTAL BUDGET
2014-2015
TOTAL BUDGET
2015-2016
Service Fee
$2,695,023
_
Interest
$3,650
TOTAL PROJECTED REVENUE
$2,698,673
Equipment Replacement PSAP
$159,900
Equipment Replacement LECD
$103,440
Existing Funds
$1,094,262
TOTAL ALLOCATED FUNDS
$4,056,275
OPERATING EXPENSE
SALARY/EMPLOYEE EXPENSE
Salaries - Full Time
$675,600
$709,100
Salaries - Part Time
$2,500
$2,500
Retirement Expense
$80,000
$89,500
Insurance Benefit
$115,000
$118,500
Workers' Compensation
$4,500
$4,500
Unemployment
$4,500
$4,500
FICA Tax
$57,000
$62,000
Payroll Service
$1,500
$2,700
Employment Expense
$3,000
$3,000
Other Benefits
$70,000
$75,000
TOTAL SALARY7EMPLOYEE EXPENSE
$1,013,600
$1,071,300
OFFICE EXPENSE
Office/Operating Supplies
$2,300
$2,700
Other Supplies
$3,9001
$4,000
Educational Supplies
$800
$500
Postage
$1,000
$1,000
Mapping Supplies
$400
$400
Printing
TOTAL OFFICE EXPENSE
$1,200
$9,600
$1,000
$9,600
OFFICE EQUIPMENT MAINTENANCE
Office/Communication Equipment Maintenance
$1,300
$900
Computer Equipment Maintenance
$4,450
$9,400
Tools & Equipment _ _ _
Rent/Lease Machinery
$600
$2,400
_ $300
$2,400
TOTAL OFFICE EOUPMENT MAINTENANCE
$8,750
$13,000
BUILDING SERVICES/MAINTENANCE
Contract Services
$0
$17,000
Maintenance/Repair
$500
$14,850
Utilities
$0
$34,500
Building Tools/ Supplies
$0
$3,200
Building Insurance
$0
$9,500
Rent/Lease Facilities
$53,100
$10,300
TOTAL BUILDING SERVICES/MAINTENANCE
$53,600
$89,350
OTHER SERVICES/EXPENSE
Texas 9-1-1 Alliance
$17,100
$18,900
Legal Services
$6,000
$6,100
Accounting Services
$10,100
$11,000
Public Education
$19,500
$19,500
Professional Services
$2,100
$1,600
Communication Services
$5,950
$6,200
Professional Dues and Memberships
$4,100
$4,100
Travel
$29,800
$31,700
Training
$7,700
$7,700
Liability/Property Insurance
$10,000
$10,460
Vehicle Expense
$13,800
$13,800
TOTAL OTHER SERVICES/EXPENSE
$126,150
$131,060
Proposed Budget FY 2015-2016
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
PROPOSED FY 2015-2016 BUDGET
TOTAL BUDGET TOTAL BUDGET
ITEM _ 2014-2015 2015-2016
CAPITAL
Office Furniture S500 $500
Communication Equipment51,000_ $1,000
Computer Equipment $500 $1,000
TOTAL CAPITAL
$2,000
$2,500
TOTAL DISTRICT OPERATIONS
$1,213,700
$1,316,810
Equipment Replacement-LECD
$5,150
$103,440
Equipment Replacement Fund-LECD
1 $25,050
$18,075
PSAP SUPPORT EXPENSE
OTHER PSAP SUPPORT
Recurring Charges
$496,800
$434,550
Maintenance Charges
$213,950
$287,600
CPE Technician
$22,700
$55,500
Telecommunicalor Training/Travel
Catastrophic Contingency
$21,900
$100,000
$22,400
$150,000
PSAP Emergency Response Support
$8,000
$12,000
Intergovernmental Aerial Mapping
PSAP Communication Services
$5,000
$6,200
$5,000
$7,000
Capital Equipment -PSAP
$0
$24,000
Equipment Replacement -PSAP
$0
$159,900
Equipment Replacement Fund - PSAP
$0
$430,000
TOTAL OTHER PSAP SUPPORT
$874,550
$1,587,950
PROJECTS
Wireless Implementation
$50,000
$50,000
Next Generation\Emerging Technologies
$175,000
$175,000
PSAP Grant Program
$100,000
$100,000
District Facility Project
$4,000,000
$705,000
Facility Relocation Project
$25,000
$0
TOTAL PROJECTS
$4,350,000
$1,030,000
TOTAL PSAP SUPPORT
$5,224,550
$2,617,950
TOTAL
$6,468,4501
$4,056,275
Proposed Budget FY 2015-2016
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
AGENCY OVERVIEW
Background
The creation of the Lubbock Emergency Communication District (LECD) was approved
by an overwhelming vote of the public in 1986. Authority to create the District was
provided in Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and
Safety Code Section 772.301 through 772.329, the Emergency Telephone Number Act
for cities with population over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone number
to be used in an emergency in Lubbock County and the Emergency Telephone Network
associated to provide the Enhanced 9-1-1 service. All political subdivisions within
Lubbock County assisted in this mission by establishing eight (8) Public Safety
Answering Points (PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but
now in a different form.
"The mission of the Lubbock Emergency Communication District is to
provide the best possible, trouble free network for the citizens we serve to
access emergency services by dialing 9-1-1; to provide the best tools
(equipment and information) to each service provider agency that will
enhance their ability to provide public safety services; and to educate the
public on the effective and appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six member Board of Managers oversees the Lubbock Emergency Communication
District. Two appointments to the Board are made by the City of Lubbock, one by the
County of Lubbock, one by the City of Slaton, one at -large appointment made by the
other Board Members, and one ex -officio (non-voting) member representing AT&T, the
primary telephone service provider in Lubbock County.
Enhanced 9-1-1 operations started within LECD boundaries on January 27, 1989. Since
that time, millions of 9-1-1 calls have been handled by the Public Safety Answering
Points (PSAPs) supported by LECD. Currently, approximately 82% of all 9-1-1 calls
originate from a wireless device.
For a decade, all the major wireless service providers in the District have been providing
Wireless E9-1-1 Phase II service. This service provides the telecommunicator with the
latitude and longitude of the caller. With the assistance of mapping software, this assists
the telecommunicator in locating the caller.
The District continues to be actively involved in the design, development and
implementation of NG 9-1-1 (Next Generation 9-1-1) in the state of Texas. NG 9-1-1
changes the architecture of the network allowing better access for current and future
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
communication devices, no matter what platform they use. The slogan "Emergency Help.
Anytime, anywhere, any device." sums up the goal of NG 9-1-1. The transition will be
more complex than any other transition undertaken to date. While in the past, 9-1-1
networks could be managed as stand-alone systems, the hierarchical network
architecture that is the foundation of any NG 9-1-1 system will require cooperation and
collaboration at local, regional, state, national and ultimately global levels in degrees not
previously experienced.
The PSAPs in the District are connected together on a fully redundant, public safety
grade IP network. All 9-1-1 calls within the District now travel over the IP Network,
providing the PSAPs with the ability to transfer calls between them without having to go
back through the Public Switched Telephone Network (PSTN). This network currently
provides the ability to transfer a 9-1-1 call from one to many PSAPs. In the future, the IP
network will connect to an Emergency Services Network, which will provide more
advanced 9-1-1 call routing capabilities than currently exists.
In April of 2014, LECD began replacing all of the Customer Premise Equipment (CPE)
and backroom equipment at the District supported PSAPs. This six month project was a
very large undertaking and moved the District to a new host/remote architecture, as well
as bringing the District one step closer to full NG 9-1-1 capability. Servers, workstations,
monitors and all peripherals were replaced. The last "backroom" equipment upgrade was
done in 2007 and the last "front-end" upgrade was done in 2009.
Along with the replacement of the CPE, the management information software was also
replaced. Again, this was a move to a new architecture using more of a host/remote
system. Data is stored in secure off-site servers and allows our user agencies to access
the data through a secure web browser. This product has an easy to use customer
interface and provides a flexible reporting platform, allowing PSAP Managers and
Supervisors to retrieve statistical data on the performance of their PSAP,
Telecommunicators and other metrics.
The Staff of LECD and the Board of Managers are continually looking forward,
researching equipment, new technologies, software, techniques and training to assist the
public safety telecommunicator in doing a more efficient job of providing emergency help
to people calling 9-1-1.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
Staff
In addition to the Board of Managers, the District has a staff of ten full time positions.
EXECUTIVE DIRECTOR — Has total oversight of the operation of the District. Is
responsible to the Board of Managers for carrying out the mission of the District.
OPERATIONS MANAGER — Is in charge of the day-to-day operations of the District,
including Human Resources, financial functions, PSAP personnel training, and other
responsibilities. Assumes the role of "Acting Executive Director" in the absence of the
Executive Director. Is responsible to the Executive Director.
TECHNICAL OPERATIONS MANAGER — Assists the Executive Director in ensuring the
efficient functioning and coordination of all aspects of the District, and is also responsible
for assisting the Operations Manager in managing the daily operations of the District.
Provides technical assistance to District Staff and PSAP personnel on administrative
processes. Designs and manages the District websites and database systems. Serves
as back-up to the Executive Director and Operations Manager as needed. Is responsible
to the Executive Director.
EXECUTIVE ASSISTANT — Provides clerical and general office support to the Executive
Staff and other Staff as needed. Responsible for various areas of the operations of the
District including accounts payable, financial reporting and contract administration.
Serves as back-up to the Operations Manager in all areas of financial responsibility.
Reports to the Operations Manager.
ADMINISTRATIVE ASSISTANT — Responsible for answering the telephone and greeting
visitors to the LECD office. Coordinates meetings and special events. Monitors supplies
and public education materials along with organizing public education events. Assists
Staff with travel arrangements. Is responsible to the Operations Manager.
COMPUTER NETWORK TECHNICIAN — Administers the internal computer network,
which includes all firewalls, network switches, workstations, laptops and software.
Assists Staff in the use of computer programs. Evaluates policies to handle connectivity
permissions and other network/operation functions. Plans for the impact of future
technologies on the computers used internally by the District. Serves as backup to the
CPE Technicians as needed. Is responsible to the Technical Operations Manger.
GIS/ADDRESSING COORDINATOR —_Responsible for maintaining a county -wide
geographic information system, the Enhanced 9-1-1 database, Master Street Address
Guide (MSAG), and assigning addresses for rural Lubbock County. Works closely with
developers in the addressing of lots, naming of roads and provision of road name signs.
Is responsible to the Technical Operations Manager.
SENIOR CPE TECHNICIAN — Responsible for the repair, maintenance and upgrade of
the 9-1-1 call receiving/answering equipment used in the 9-1-1 centers in the District.
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FY 2015-2016 PROPOSED BUDGET
Troubleshoots and diagnoses problems with 24-hour logging recorders and the IP
network including routers, and notifies the proper vendor when network trouble is
discovered. Along with implementing new hardware and software at the PSAPS,
conducts testing and evaluates usage. Is also responsible for the in-house telephone
system. Is responsible to the Executive Director.
CPE TECHNICAN - Assists the Senior CPE Technician with repair, maintenance and
upgrade of 9-1-1 equipment and the District PSAP network. Also assist in the testing of
new hardware and software. Is responsible to the Senior CPE Technician.
NETWORK TECHNICIAN - Responsible for the monitoring and configuration of the 9-1-1
IP network and related equipment that provides service to the District -supported PSAPs.
Assists with the maintenance of all equipment required for continuous operations of the
9-1-1 system. Provides technical expertise in the research, selection, maintenance, and
security of all monitoring software and diagnostic equipment. Is responsible to the Senior
CPE Technician.
Responsibilities
9-1-1 SERVICE FEE — LECD is responsible for receiving and tracking service fee
revenue from the service providers that provide wireline, wireless or VoIP service within
the District. The District collects a service fee on all wireline and VoIP phones within the
District, which is currently 2.08% of the AT&T base telephone rate. In addition, each
subscriber to a wireless service is assessed a fee of $0.50 per month by the State of
Texas. These fees go to the State and are then distributed to the Districts and Municipal
Emergency Communication Districts (Home Rule Cities) based on population.
9-1-1 NETWORK — LECD ensures that both the traditional public switched telephone
network (PSTN) and the IP based network that transports the 9-1-1 call are operating
properly. This is accomplished by working closely with the telephone companies and
other providers of the network to jointly monitor, perform testing and report problems
when they occur. Service Level Agreements (SLAs) with the providers of the various
portions of the network specify response times to different types of emergencies that
may occur. These times may range from within a couple of hours up to eight hours,
depending on the type and severity of the trouble. Early detection of problems means
early reporting which translates into quicker repair and shorter down time.
CALL TAKER EQUIPMENT — LECD provides the equipment used at each PSAP to
receive and answer the 9-1-1 calls. Specialized software is also provided to maintain a
record of every 9-1-1 call that comes into the PSAP. LECD ensures that the equipment is
working at its peak performance level at all times. The CPE is monitored remotely, not
only by LECD, but also by Airbus Communications. This system automatically notifies
Airbus of any problems with the CPE 24 hours a day and seven days a week. Upon an
alert, Airbus contacts an LECD CPE Technician who then troubleshoots and corrects the
problem. LECD maintains and monitors the IP Network that allows all PSAPs to
exchange data and transfer 9-1-1 calls with each other. Also through the IP Network, the
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
District maintains a website with user tips, equipment and software operation
instructions, electronic equipment trouble reporting, and other reference information.
24-HOUR RECORDERS — Part of the equipment that the District provides to the PSAPs
that it supports is logging recorder equipment. This equipment makes a recording of
every 9-1-1 call that is handled by the PSAP. Through the use of our CPE Technicians
and maintenance contracts with the vendor, the equipment is maintained in peak
operating condition. This equipment is also monitored by LECD Staff, and alarms from
the equipment generate trouble tickets that go to both LECD and to the equipment
vendor.
GIS/ADDRESSING FUNCTIONS - The MSAG (Master Street Address Guide) is the
database that is used to determine to which PSAP 9-1-1 calls should be sent. The
MSAG is also used to validate telephone subscriber addresses. A new Next Generation
version of this database is called the Location Verification Function (LVF). This database
incorporates postal and MSAG data, along with GIS data, to make a more robust
verification system.
RURAL ADDRESSING — The Lubbock County Commissioners Court appointed LECD
as sole addressing authority for all unincorporated areas of Lubbock County. It is the
responsibility of LECD to coordinate the provision and use of these addresses with all
affected parties. The GIS/Addressing Coordinator uses specialized mapping programs to
verify locations.
MAP DEVELOPMENT — The centerline map that has been developed is used by PSAPs
to locate the 9-1-1 call graphically on a map display. This takes place with both wireline
and wireless calls. The wireless call location appears when the PSAP receives a
Wireless Phase 11 9-1-1 call. Periodically, LECD publishes Public Safety map data for
use by the PSAPs and the field emergency responders. This data is also made available
through the LECD website.
STREET SIGNS — In a partnership with Lubbock County, LECD pays for the
manufacture of street signs in rural Lubbock County. Lubbock County personnel then
place the signs in the proper location. These signs provide direction not only for
emergency responders, but also for mail and other delivery services. The creation of an
online road sign database provides LECD Staff and County personnel an easy way to
order and record the placement of road signs in the County.
SERVICE PROVIDER COMPLIANCE - LECD is responsible for contracting with
telephone service providers to ensure they are providing proper 9-1-1 service to their
customers that reside within the District. There are around 63 known service providers in
the District. This includes Incumbent Local Exchange Carriers (ILECs), Competitive
Local Exchange Carriers (CLECs), Wireless Service Providers (WSPs), and Voice over
the Internet Service Providers (VSPs). LECD also works with service providers in
implementing and testing the latest technology to facilitate in locating callers to 9-1-1
from their respective service.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
PUBLIC EDUCATION — The District is the primary supplier of educational material and
public training programs on the use of 9-1-1. This is becoming even more important as
new communication technologies are offered to the public.
TELECOMMUNICATOR TRAINING — This is a benefit to all agencies that operate a
PSAP. LECD Staff conducts training classes on Basic 9-1-1, the use of the Vesta call
answering workstation along with mapping and call record software, new software that is
implemented, and the administration of the Vesta telephone equipment. The District also
provides funds so that PSAP personnel can take advantage of numerous training
opportunities. LECD also sponsors local classes and web seminars.
PREPARATION AND HOSTING OF MEETINGS — Time is spent each month preparing
for a variety of meetings that are hosted by LECD. This includes monthly Board of
Managers and User Group meetings, as well as meetings that are held as needed with
telephone service providers and agency officials. LECD Staff conducts briefings with
legislative contacts on an as needed basis to update them on issues effecting 9-1-1
service in Lubbock County. LECD provides the facility for other PSAP hosted training.
QUARTERLY NEWSLETTER — The Technical Operations Manager serves as the Editor
for this newsletter that is published every quarter. Around 200 newsletters are mailed to
PSAP personnel, Districts and many other people and businesses in Texas and across
the United States.
RESEARCH AND PLANNING — District Staff is continually researching the most
advanced technology on the market, determining if it fits the needs of the District and
planning for its implementation. This also includes participation in the development of a
NG 9-1-1 system for the District, the region and the state of Texas. This network will
include database services that will be able to handle enhanced 9-1-1 services for all
devices that need to connect to the 9-1-1 network.
LEGISLATION MONITORING - Staff monitors Federal, State and local legislation for
issues that may impact the provision of 9-1-1 service to the District. LECD's participation
in the Alliance is especially beneficial in that the group is united in this effort.
These are the major items that LECD provides to the participating agencies and the
citizens of Lubbock County and the City of Plainview.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
SIGNIFICANT ACTIVITIES FOR FY 2015-2016
In addition to the routine duties of the District, which involve day-to-day addressing and
ensuring the 9-1-1 network is functional and the 9-1-1 call receiving equipment is
operating properly, LECD plans to continue working on the following significant activities
in this fiscal year.
NEXT GENERATION/EMERGING TECHNOLOGIES
The District continues on the course to NG 9-1-1, Next Generation Technologies. Focus
is on data management and accuracy along with network security. The District is already
beginning to connect to other Districts to share resources, such as databases. These
connections will allow a gradual branching out of connections to other locations as more
and more Next Generation services become available.
Location Verification Function
With NG 9-1-1 there will be a gradual move from our standard MSAG (Master Street
Address Guide) to a more robust database called the LVF (Location Verification
Function). This database takes our standard address assignments and coordinates them
with the US Postal Service carrier database. This provides a database that a telephone
company, Internet service provider, voice over IP service provider or even a wireless
service provider will check to verify the address given to them by a subscriber. In
addition, in areas along the borders of the 9-1-1 jurisdiction, this database will help to
insure that no duplicates or mismatches exist. This same database will be integrated into
the ECRF (Emergency Call Routing Function). The ECRF will eventually be the
database that determines to which PSAP the 9-1-1 call should be routed.
Network Security
This is an undertaking that was started several years ago and continues. Effort is being
made to ensure that the network is protected as tightly as possible and it complies with
NENA (National Emergency Number Association) security standards. This is a
continuing concern especially with potential connections to other networks across the
state and country.
Text To 9-1-1
In fiscal year 2014-2015, two different methods for Text -to -9-1-1 were implemented. One
method uses the existing TDD/TTY functions of the 9-1-1 answering equipment and the
antiquated existing 9-1-1 trunking. The other method was through a secure web browser
interface using the Internet. This method proved to be the most reliable. In fiscal year
2015-2016 a CPE software upgrade will allow call takers to answer text messages
natively in Vesta through a VPN connection to the Text Control Center (TCC).
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FY 2015-2016 PROPOSED BUDGET
DISTRICT FACILITY PROJECT
With the lease on current office space expiring in 2015, a facility planning and
programming study was conducted by Mission Critical Partners and the Schradergroup.
During this study many questions were answered, and it was determined that it would be
more cost effective to own a facility than to continue leasing. Based on the facility study,
the Board of Managers voted to construct a new facility on property located on 43rd
Street in Lubbock. Construction commenced in October of 2014. The facility will house
all of the District administrative offices. It has a hardened Tier 3 datacenter that will
serve the current and future needs of the District as well as having space available for
other 9-1-1 entities or service providers to house equipment. This site is foreseen as
being a hub for 9-1-1 connectivity and services for the region. Items that will serve the
future needs of the District, such as a larger training center that could be used as the
District backup PSAP, were included in the design. Projected completion is September
30, 2015.
CPE/NETWORK MAINTENANCE
LECD continues to provide 24 x 7 maintenance on all of the LECD provided equipment
directly related to the answering of 9-1-1 calls. With two trained CPE Technicians and a
Network Technician, the District is able to respond more rapidly to service disruptions
involving District maintained equipment or network. This also reduces the amount of "on-
call" time for each technician. Enhanced monitoring of the IP Network is continuing to
ensure optimum performance.
LECD will continue to provide local training for telecommunicators. LECD will host
seminars on topics that are pertinent to the education of the telecommunicator and
suggested by the User Group. These are presented by knowledgeable training consultants
and are attended by District public safety personnel. LECD also provides a funding source
so that training can be provided to the telecommunicators. The Training Center in the
District office, which is a functional PSAP, is used to provide specialized hands-on training
for the user on the software and hardware used in the 9-1-1 centers.
USER GROUP MEETINGS
LECD will continue to host User Group Meetings on a monthly basis. Participation has
been very good at these meetings, and they will continue. The User Group provides
beneficial input and serves as a means of disseminating information, all of which helps
LECD accomplish its mission.
PUBLIC EDUCATION
LECD continues to maintain the Public Education Program. This program is designed to
educate the public on how to use 9-1-1. The LECD Road Show Team, which consists of
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2015-2016 PROPOSED BUDGET
members of the 9-1-1 Public Safety community, continues to grow. They participate in
events that take place at schools and other community organizations and attend Health
and Safety Fairs.
LEGISLATION
The District continues to monitor Federal, State and local legislation for issues that may
impact the provision of 9-1-1 service to the District. LECD's participation in the Alliance
is especially beneficial in that the group is united in fighting legislation that might be
detrimental to 9-1-1 and supporting legislation that removes barriers to the progress of
9-1-1. In Fiscal Year 2014-2015, the District held a Legislative Briefing for local, state
and federal legislative people. The District also participated in the 9-1-1 Goes to
Washington and the 9-1-1 Goes to Austin events. These provided a chance for 9-1-1
professionals to meet and educate our state and federal representatives and senators.
These events are sponsored by the National Emergency Number Association (NENA)
and the Texas Chapter of NENA.
SERVICE FEE REVENUE TRACKING
There are many different types of communication carriers providing service within the
boundaries of LECD. Monitoring and tracking service fee remittance and adherence to
guidelines in providing 9-1-1 service has become even more difficult and must be
watched very closely. In FY 2015-2016, the process of ensuring LECD has contracts
with service providers and is receiving the 9-1-1 service fee as prescribed by guiding
legislation will continue
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