HomeMy WebLinkAboutResolution - 2016-R0302 - Approve Lubbock Communications District Budget FY 2016/2017 - 09/08/2016Resolution No.2016-R0302
Item No.5.9
September8.2016
RESOLUTION
WHEREAS,under the authority of Texas Health and Safety Code Section
772.301 through 772.329,Lubbock County voters approved in a Lubbock County
election, April 5.1986. the creation of the Lubbock Emergency Communication District:
and
WHEREAS,the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2016/2017 acting under the authority of Texas Health
and Safety Code Section 772.301 through 772.329:NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Lubbock City Council hereby approves the Lubbock Emergency
Communication District Proposed Budget for Fiscal Year 2016/2017.Said Budget is
attached hereto and incorporated as ii*fully set forth herein.
Passed by the Lubbock City Council this8111 day of SePtember .2016.
DANIEL M.POPE.MAYOR
ATTEST:
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APPROVED AS TO CONTEN'
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Loomis.City Manager
APPROVED AS TO FORM:
Reso.LECD-FYI6-l7
Resolution No. 2016-R0302
PROPOSED BUDGET
FISCAL YEAR 2016-2017
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
"...to provide the best possible, trouble free 9-1-1 network
for the citizens we serve..."
f9omnh LUBBOCK EMERGENCY COMMUNICATION DISTRICT
V10000;
6032 43rd Street • Lubbock, Texas 79407-3711
806.747.6911 • www.lubbock9ll.org • Tax 806.747.5803
July 13, 2016
City Of Lubbock
Mayor Dan Pope
P.O. Box 2000
Lubbock, TX 79457-2000
The Lubbock Emergency Communication District Board of Managers has approved for
distribution the LECD proposed budget for fiscal year 2016/2017 commencing October 1, 2016
The proposed budget represents a fair and prudent financial plan to accomplish the LECD
mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District.
Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, LECD is
required to submit its proposed budget for review to the governing bodies within the boundaries
of the District, and the reviewing entities may provide comments to the LECD Board of
Managers by September 13, 2016. Comments on this proposed budget will become part of the
record at the September Board Meeting.
Please notify us if you would like a representative from the District to attend your meeting. If
you need additional information, please feel free to contact Operations Manager, Dyanne Neill,
at 747-5163 or by email at dyanne.neill@lubbock9l Lorg.
We appreciate the opportunity to serve you and your constituents
Sincerely,
Michael H. Grossie, ENP
Executive Director
Attachments
"...to provide the best possible, trouble free 9-1-1 network for the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
ITEM
TOTAL BUDGET
2015-2016
TOTAL BUDGET
2016-2017
REVENUE
--
--
Service Fee
$2,788,0.56
Interest
$8,125
TOTAL PROJECTED REVENUE
_$2,796,181
mture Equipment Replaceent Expendis - PSAP
$159,900
$35,950
Equipment Replacement Expenditures - LECD _ _
Building Replacement/Repair Expenditures
Existing Funds
TOTAL ALLOCATED FUNDS
$45.850
__$103,440
$50.000
_
$392.408
$3,320,390
PERSONNELEXPENSE
_
$709.100- $746,300
Compensation__ Full Time
Compensation -Part Time
_ _
$2.500' $2,500
Retirement Expense
$89.5001_ $172,000
Insurance_ Benefit
_
$118,500', $120.000
Workers' Compensation
$4,500 _ _ _ $4,500
_ $4_500_ S4,50_0
$62,000' _ _ $65,000
$2,700' _ _ $2,700
S3;000' $3,000
m Unepf ant
FICA Tax
Payroll Service
Employment Expense
Accrued Benefit
_
$75,000 $75,000
TOTAL PERSONNEL EXPENSE
_ $TO717300.
_ $1,195,600
OFFICE SUPPLIES EXPENSE
OffioelOperating Su plies
$2,700
$3,000
Other Su lies
$4,000
$4.700
Educational Supplies
$500
$500
_
Postage _ _
$1.000
_ _
$900
Mapting Supplies
$400
$400
Printing _ _ _
$1.000
$1,400
TOTAL OFFICE SUPPLIES EXPENSE
$10,900
OFFICE EQUIPMENT MAINTENANCE
_$9,600,
Office/Communication Equipment Maintenance_
$9001
$4,556
Computer Equipment Maintenance
_ _ $_9,400
$300
$5,900
Tools &Equipment
$300
_ _
Rent/Lease Machinery
_
$2,400
$2,600
TOTAL OFFICE EQUPMENT MAINTENANCE
$13,000
$13,360
BUILDING SERVICES/MAINTENANCE
$17,000
Contract Services
$22,000
Maintenance/Repair
__-
$14,850
$19,450
Utilities
$34,500
$3,200
$37,200
$4,550
_
Building Supplies/Tools_
Building Insurance
$9,500j
$10.000
Bulding Contingency
$0
$50,000
_
RentlLease Facilities
_
$10,300
$0
Building ReplacemenURepeir Fund
$0
$89,3601
$175,000
$318,200
TOTAL BUILDING SERV/CES/MAINTENANCE
OTHER SERVICES EXPENSE
Texas 9-1-1 Alliance
$18,900
$18,200
Legal Services
$6,100
$4,100
Accounting Services
i $11.000
_
$11,000
_
Public Education _
$19.500
$18,400
Professional Services
$1,6001
$1.800
Communication Services
$6,200
$7,600
Professional Dues and Memberships - $4,100
_--
$4,700
Travel
Training
$31,700
$31,400
_. _
$7,700
$7,200
_
L'abil' !ProInsurance
$10,460
_ _ $7,200
$13,800
Vehicle Expense
_
$13,800
TOTAL OTHER SERVICES EXPENSE
$131,060
$125,400
Proposed Budget FY 2016-2017
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET__
TOTAL BUDGET
_
TOTAL BUDGET
ITEM
2016-2016
2016-2017
_
CAPITAL
Office Furniture
$500
$1,000
$1,000,
$18,075
_ _ $0
_ _ _ $1000
_ $900
$53.640
Communication Equipment
Computer Equipment
Equipment Replacement Fund-LECD
TOTAL CAPITAL
$20,575 _ $55,640
PSAP SUPPORT
Recurring_ Charges
_ $434,550'
$373,650
Maintenance Charges _
$287,500
$222,600
CPE Technician
$55,500
$34,900
Telecemmunicator Training/TTavel
_ _ $22,400
_
_ _ $22,400
Catastrophic Cony ge
_$150,000
_ $100,000
Equipment Insurance _
$0
$6,500
PSAP Emergency Response Support
_ _$12,000,
_ _ _ _ $t 0,000
Intergovernmental Aerial Mapping
$5,000
_ $5,000
PSAP Communication Services
_ 57,000�_
$6,450
Capital Equipment-PSAP
$24,0001
_ _
$0
Equipment Replacement Fund PSAP
$430,000:
$430,000
Total PSAP S UPWII
$1,428,050__
$50,000.
_ $1,211,600
_ §50,000
PROJECTS
Wireless Implementation
Next GenerationlEmerging Technologies _
$175.000:
$175,000
PSAP Grant Program__
$100,000,
$1o0,00o
District Facility Project _ _ _
$705.000
SO`
$65,000
Text to 9-1-1 _
$1,030,000
$390,000
TOTAL PROJECTS
TOTAL
$4056,275
§3,320,390
Proposed Budget FY 2016-2017
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
AGENCY OVERVIEW
Background
The creation of the Lubbock Emergency Communication District (LECD) was approved
by an overwhelming vote of the public in 1986. Authority to create the District was
provided in Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and
Safety Code Section 772.301 through 772.329, the Emergency Telephone Number Act
for cities with population over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone number
to be used in an emergency in Lubbock County and the Emergency Telephone Network
associated to provide the Enhanced 9-1-1 service. All political subdivisions within
Lubbock County assisted in this mission by establishing eight (8) Public Safety
Answering Points (PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but
now in a different form.
"The mission of the Lubbock Emergency Communication District is to
provide the best possible, trouble free network for the citizens we serve to
access emergency services by dialing 9-1-1; to provide the best tools
(equipment and information) to each service provider agency that will
enhance their ability to provide public safety services; and to educate the
public on the effective and appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six member Board of Managers oversees the Lubbock Emergency Communication
District. Two appointments to the Board are made by the City of Lubbock, one by the
County of Lubbock, one by the City of Slaton, one at -large appointment made by the
other Board Members, and one ex-officio (non -voting) member representing AT&T, the
primary telephone service provider in Lubbock County.
Enhanced 9-1-1 operations started within LECD boundaries on January 27, 1989. Since
that time, millions of 9-1-1 calls have been handled by the Public Safety Answering
Points (PSAPs) supported by LECD. Currently, approximately 87% of all 9-1-1 calls
originate from a wireless device.
For more than a decade, all the major wireless service providers in the District have
been providing Wireless E9-1-1 Phase II service. This service provides the
telecommunicator with the latitude and longitude of the caller. With the assistance of
mapping software, this assists the telecommunicator in locating the caller.
The District continues to be actively involved in the design, development and
implementation of NG 9-1-1 (Next Generation 9-1-1) in the state of Texas. NG 9-1-1
changes the architecture of the network allowing better access for current and future
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
communication devices, no matter what platform they use. The slogan "Emergency Help.
Anytime, anywhere, any device." sums up the goal of NG 9-1-1. The transition will be
more complex than any other transition undertaken to date. While in the past 9-1-1
networks could be managed as stand-alone systems, the hierarchical network
architecture that is the foundation of any NG 9-1-1 system will require cooperation and
collaboration at local, regional, state, national and ultimately global levels in degrees not
previously experienced.
The PSAPs in the District are connected together on a fully redundant, public safety
grade IP network. All 9-1-1 calls within the District now travel over the IP Network,
providing the PSAPs with the ability to transfer calls between them without having to go
back through the Public Switched Telephone Network (PSTN). This network currently
provides the ability to transfer a 9-1-1 call from one to many PSAPs. In the future, the IP
network will connect to an Emergency Services Network, which will provide more
advanced 9-1-1 call routing capabilities than currently exists.
In 2014, LECD replaced all of the Customer Premise Equipment (CPE) and backroom
equipment at the District supported PSAPs. This six-month project was a very large
undertaking and moved the District to a new host/remote architecture, as well as bringing
the District one step closer to full NG 9-1-1 capability. Servers, workstations, monitors
and all peripheral equipment were replaced.
In October of 2015 the District moved into a new facility, designed and constructed to the
District's specifications. This 10,000 square foot building was designed with the present
and future in mind. Included is a Data Center, capable of housing 14 cabinets of
equipment, a six position Training Center that doubles as a back-up PSAP, a building
wide UPS and all electrical panels inside an EF5 rated structure. Outside a diesel fueled
generator, with enough fuel for a minimum of 72 hours, can provide emergency power
and an additional electrical cabinet located outside will allow for a trailer mounted
generator to be attached to the building if the primary generator fails. This location also
contains one of the hosts for the 9-1-1 network and serves as a primary network
monitoring location.
The Staff of LECD and the Board of Managers are continually looking forward,
researching equipment, new technologies, software, techniques and training to assist the
public safety telecommunicator in doing a more efficient job of providing emergency help
to people calling 9-1-1.
Proposed Budget FY 2016-2017 Page 2
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
Staff
In addition to the Board of Managers, the District has a staff of ten full time positions.
EXECUTIVE DIRECTOR — Has total oversight of the operation of the District. Is
responsible to the Board of Managers for carrying out the mission of the District.
OPERATIONS MANAGER — Is in charge of the day-to-day operations of the District,
including Human Resources, financial functions, PSAP personnel training, and other
responsibilities. Assumes the role of "Acting Executive Director' in the absence of the
Executive Director. Is responsible to the Executive Director.
TECHNICAL OPERATIONS MANAGER — Assists the Executive Director in ensuring the
efficient functioning and coordination of all aspects of the District, and is also responsible
for assisting the Operations Manager in managing the daily operations of the District.
Provides technical assistance to District Staff and PSAP personnel on administrative
processes. Designs and manages the District websites and database systems. Serves
as back-up to the Executive Director and Operations Manager as needed. Is responsible
to the Executive Director.
EXECUTIVE ASSISTANT — Provides clerical and general office support to the Executive
Staff and other Staff as needed. Responsible for various areas of the operations of the
District including accounts payable, financial reporting and contract administration.
Serves as back-up to the Operations Manager in all areas of financial responsibility.
Reports to the Operations Manager.
ADMINISTRATIVE ASSISTANT — Responsible for answering the telephone and greeting
visitors to the LECD office. Coordinates meetings and special events. Monitors supplies
and public education materials along with organizing public education events. Is
responsible to the Operations Manager.
COMPUTER NETWORK TECHNICIAN — Administers the internal computer network,
which includes all the network switches, workstations, laptops and software. Assists Staff
in the use of computer programs. Plans for the impact of future technologies on the
computers used internally by the District. Is responsible to the Technical Operations
Manager.
GIS/ADDRESSING COORDINATOR —_Responsible for maintaining a county -wide
geographic information system, the Enhanced 9-1-1 database, Master Street Address
Guide (MSAG), and assigning addresses for rural Lubbock County. Works closely with
developers in the addressing of lots, naming of roads and provision of road name signs.
Is responsible to the Technical Operations Manager.
SENIOR CPE TECHNICIAN — Responsible for the repair, maintenance and upgrade of
the 9-1-1 call receiving/answering equipment used in the 9-1-1 centers in the District.
Troubleshoots and diagnoses problems with 24-hour logging recorders and the IP
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
network, including routers, and notifies the proper vendor when network trouble is
discovered. Along with implementing new hardware and software at the PSAPS,
conducts testing and evaluates usage. Is responsible to the Executive Director.
CPE TECHNICAN - Assists the Senior CPE Technician with repair, maintenance and
upgrade of 9-1-1 equipment and the District PSAP network. Also assist in the testing of
new hardware and software. Is responsible to the Senior CPE Technician.
NETWORK TECHNICIAN - Responsible for the monitoring and configuration of the 9-1-1
IP network and related equipment, including all firewalls that provide service to the
District supported PSAPS. Provides technical expertise in the research, selection,
maintenance, and security of all monitoring software and diagnostic equipment. Is
responsible for the District's internal phone and security systems, and provides
assistance in the field when required. Is responsible to the Senior CPE Technician.
Responsibilities
9-1-1 SERVICE FEE — LECD is responsible for receiving and tracking service fee
revenue from the service providers that provide wireline, wireless or VoIP service within
the District. The District collects a service fee on all wireline and VoIP phones within the
District, which is currently 2.08% of the AT&T base telephone rate. In addition, each
subscriber to a wireless service is assessed a fee of $0.50 per month by the State of
Texas. These fees go to the State and are then distributed to the Districts and Municipal
Emergency Communication Districts (Home Rule Cities) based on population.
9-1-1 NETWORK — LECD ensures that both the traditional public switched telephone
network (PSTN) and the IP based network that transports the 9-1-1 call are operating
properly. This is accomplished by working closely with the telephone companies and
other providers of the network to jointly monitor, perform testing, and report problems
when they occur. Service Level Agreements (SLAs) with the providers of the various
portions of the network specify response times to different types of emergencies that
may occur. These times may range from within a couple of hours up to eight hours,
depending on the type and severity of the trouble. Early detection of problems means
early reporting, which translates into quicker repair and shorter down time.
CALL TAKER EQUIPMENT — LECD provides the equipment used at each PSAP to
receive and answer the 9-1-1 calls. Specialized software is also provided to maintain a
record of every 9-1-1 call that comes into the PSAP. LECD ensures that the equipment is
working at its peak performance level at all times. The CPE is monitored remotely, not
only by LECD, but also by Airbus Communications. This system automatically notifies
Airbus of any problems with the CPE 24 hours a day and seven days a week. Upon an
alert, Airbus contacts an LECD CPE Technician who then troubleshoots and corrects the
problem. LECD maintains and monitors the IP Network that allows all PSAPs to
exchange data and transfer 9-1-1 calls with each other. Also through the IP Network, the
District maintains a website with user tips, equipment and software operation
instructions, electronic equipment trouble reporting, and other reference information.
Proposed Budget FY 2016-2017 Page 4
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
24-HOUR RECORDERS — Part of the equipment that the District provides to the PSAPs
that it supports is logging recorder equipment. This equipment makes a recording of
every 9-1-1 call that is handled by the PSAP. Through the use of our CPE Technicians
and maintenance contracts with the vendor, the equipment is maintained in peak
operating condition. This equipment is also monitored by LECD Staff, and alarms from
the equipment generate trouble tickets that go to both LECD and to the equipment
vendor.
GIS/ADDRESSING FUNCTIONS - The Master Street Address Guide (MSAG) is the
database used to determine the PSAP to which a 9-1-1 call should be routed. The
MSAG also assists in assigning new addresses, as well as validating existing telephone
subscriber addresses. The new, Next Generation version of this database is known as
the Location Verification Function (LVF). This database incorporates postal, MSAG, and
GIS (Geographic Information System) data to create a more robust verification system.
RURAL ADDRESSING — The Lubbock County Commissioners Court appointed LECD
as sole addressing authority for all unincorporated areas of Lubbock County. It is the
responsibility of LECD to coordinate the provision and use of these addresses with all
affected parties. LECD works with other entities to maintain accurate addressing through
new construction, the creation of subdivisions, and city annexations. The GIS/Addressing
Coordinator uses specialized mapping software to verify locations and help assign
addresses.
MAP DEVELOPMENT— LECD has developed a road centerline map used by PSAPs to
locate 9-1-1 calls graphically on a map display. In addition to the road centerline, LECD
aggregates other map data useful for emergency response purposes. LECD is
responsible for staying abreast of any boundary changes and distributes updated map
information to the affected PSAPs. LECD routinely updates Public Safety map data for
use by the PSAPs and other first responders. This data is also made available through
the LECD website.
STREET SIGNS — Through a partnership with Lubbock County, LECD pays for the
manufacture of street signs for the unincorporated areas of the County. Once ordered,
the Lubbock County Sign Crew installs the signs in the proper location. These signs
provide direction for emergency responders, as well as U.S. Postal and other delivery
services. An online road sign database provides LECD Staff and County personnel a
convenient way to work together in ordering and installing road signs throughout the
County.
SERVICE PROVIDER COMPLIANCE - LECD is responsible for contracting with
telephone service providers to ensure they are providing proper 9-1-1 service to their
customers that reside within the District. There are around 64 known service providers in
the District. This includes Incumbent Local Exchange Carriers (ILECs), Competitive
Local Exchange Carriers (CLECs), Wireless Service Providers (WSPs), and Voice over
the Internet Service Providers (VSPs). LECD also works with service providers in
Proposed Budget FY 2016-2017 Page 5
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
implementing and testing the latest technology to facilitate in locating callers to 9-1-1
from their respective service.
PUBLIC EDUCATION — The District is the primary supplier of educational material and
public training programs on the use of 9-1-1. This is becoming even more important as
new communication technologies are offered to the public.
TELECOMMUNICATOR TRAINING — This is a benefit to all agencies that operate a
PSAP. LECD Staff conducts training classes on Basic 9-1-1, the use of the Vesta call
answering workstation along with mapping and call record software, new software that is
implemented, and the administration of the Vesta telephone equipment. The District also
provides funds so that PSAP personnel can take advantage of numerous training
opportunities. LECD also sponsors local classes and web seminars.
PREPARATION AND HOSTING OF MEETINGS — Time is spent each month preparing
for a variety of meetings that are hosted by LECD. This includes monthly Board of
Managers and User Group meetings, as well as meetings that are held as needed with
telephone service providers and agency officials. LECD Staff conducts briefings with
legislative contacts on an as needed basis to update them on issues effecting 9-1-1
service in Lubbock County. LECD provides the facility for other PSAP hosted training.
QUARTERLY NEWSLETTER — The Technical Operations Manager serves as the Editor
for this newsletter that is published every quarter. Around 150 newsletters are mailed to
PSAP personnel, Districts and many other people and businesses in Texas and across
the United States.
RESEARCH AND PLANNING — District Staff is continually researching the most
advanced technology on the market, determining if it fits the needs of the District and
planning for its implementation. This also includes participation in the development of a
NG 9-1-1 system for the District, the region and the state of Texas. This network will
include database services that will be able to handle enhanced 9-1-1 services for all
devices that need to connect to the 9-1-1 network.
LEGISLATION MONITORING - Staff monitors Federal, State and local legislation for
issues that may impact the provision of 9-1-1 service to the District. LECD's participation
in the Alliance is especially beneficial in that the group is united in this effort.
These are the major items that LECD provides to the participating agencies and the
citizens of Lubbock County and the City of Plainview.
Proposed Budget FY 2016-2017 Page 6
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
SIGNIFICANT ACTIVITIES FOR FY 2016-2017
In addition to the routine duties of the District, which involve day-to-day addressing and
ensuring the 9-1-1 network is functional and the 9-1-1 call receiving equipment is
operating properly, LECD plans to continue working on the following significant activities
in this fiscal year.
NEXT GENERATION/EMERGING TECHNOLOGIES
The District continues on the course to NG 9-1-1, Next Generation Technologies. Focus
is on data management and accuracy along with network security. The District is already
beginning to connect to other Districts to share resources, such as databases. These
connections will allow a gradual branching out of connections to other locations as more
and more Next Generation services become available.
IP Selective Routing
In 2016-2017, LECD will begin in-depth investigation into the use of IP Selective Routing
Services. Currently all of the selective routing (sending the 9-1-1 call to the proper
location) is done by analog means. These analog types of selective routers are predicted
to be out of service by 2020. LECD will investigate the ability to host an IP router in its
data center or subscribe to a service which would have the routers located in other areas
of the state or country.
Location Verification Function
With NG 9-1-1 there will be a gradual move from our standard MSAG (Master Street
Address Guide) to a more robust database called the LVF (Location Verification
Function). This database takes our standard address assignments and coordinates them
with the US Postal Service carrier database. This provides a database that a telephone
company, Internet service provider, voice over IP service provider or even a wireless
service provider will check to verify the address given to them by a subscriber. In
addition, in areas along the borders of the 9-1-1 jurisdiction, this database will help to
insure that no duplicates or mismatches exist. This same database will be integrated into
the ECRF (Emergency Call Routing Function). The ECRF will eventually be the
database that determines to which PSAP the 9-1-1 call should be routed.
Network Security
This is an undertaking that was started several years ago and continues. Effort is being
made to ensure that the network is protected as tightly as possible and it complies with
NENA (National Emergency Number Association) security standards. This is a
continuing concern especially with potential connections to other networks across the
state and country.
Text To 9-1-1
In fiscal year 2014-2015, two different methods for Text to 9-1-1 were implemented. One
method uses the existing TDD/TTY functions of the 9-1-1 answering equipment and the
antiquated existing 9-1-1 trunking. The other method was through a secure web browser
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
interface using the Internet. This method proved to be the most reliable. In fiscal year
2016-2017 a CPE software upgrade will allow call takers to answer text messages
natively in Vesta through a secure dedicated data connection to the Text Control Center
(TCC).
DISTRICT FACILITY
In October of 2015 LECD moved into its new administrative facility. The facility contains
a training center/backup PSAP, data center, workshop/lab and storage area all within an
EF5 rated structure. The District continues to fine tune the facility making sure that it has
all the proper equipment to function as a backup PSAP and Tier III data center.
CPE/NETWORK MAINTENANCE
LECD continues to provide 24 x 7 maintenance on all of the LECD provided equipment
directly related to the answering of 9-1-1 calls. With three trained CPE Technicians,
which includes the Network Technician, the District is able to respond more rapidly to
service disruptions involving District maintained equipment or network. This also reduces
the amount of "on -call' time for each technician. Enhanced monitoring of the IP Network
is continuing to ensure optimum performance.
MANAGEMENT INFORMATION SOFTWARE
Several years ago the District moved from on -site Management Information System
(MIS) software to a cloud -based version from a different vendor. Due to differences in
the two systems, the methods of data collection, and the reporting needs of our PSAPs,
the cloud -based system is no longer meeting the needs of the PSAPs. In FY 2016-2017,
the District will transition to an updated version of the on -site system, as well as
purchase new hardware to maximize its potential. The updated software is closely
integrated with the call answering equipment and will also include the ability to manage
information associated with text to 9-1-1 calls.
TELECOMMUNICATOR TRAINING
LECD will continue to provide local training for telecommunicators and host seminars on
topics that are pertinent to the education of the telecommunicator and suggested by the
User Group. These are presented by knowledgeable training consultants and are attended
by District public safety personnel. LECD also provides a funding source so that training
can be provided to the telecommunicators. The Training Center in the District office, which
is a functional PSAP, is used to provide specialized hands-on training for the user on the
software and hardware used in the 9-1-1 centers.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2016-2017 PROPOSED BUDGET
USER GROUP MEETINGS
LECD will continue to host User Group Meetings on a monthly basis. This group
provides beneficial input and serves as a means of disseminating information, all of
which helps LECD accomplish its mission.
PUBLIC EDUCATION
LECD continues to maintain the Public Education Program. This program is designed to
educate the public on how to use 9-1-1. The LECD Road Show Team consists of
members of the 9-1-1 Public Safety community. They participate in events that take
place at schools and other community organizations and attend Health and Safety Fairs.
LEGISLATION
The District continues to monitor Federal, State and local legislation for issues that may
impact the provision of 9-1-1 service to the District. LECD's participation in the Alliance
is especially beneficial in that the group is united in fighting legislation that might be
detrimental to 9-1-1 and supporting legislation that removes barriers to the progress of
9-1-1. In Fiscal Year 2016-2017, the District will hold a Legislative Briefing for local,
state and federal legislative authorities. The District will also participate in the 9-1-1 Goes
to Austin event. This provides an opportunity for 9-1-1 professionals to meet and educate
our state representatives and senators. This event is sponsored by the Texas Chapter of
the National Emergency Number Association (NENA).
SERVICE FEE REVENUE TRACKING
There are many different types of communication carriers providing service within the
boundaries of LECD. Monitoring and tracking service fee remittance and adherence to
guidelines in providing 9-1-1 service has become even more difficult and must be
watched very closely. In FY 2016-2017, the process of ensuring LECD has contracts
with service providers and is receiving the 9-1-1 service fee as prescribed by guiding
legislation will continue
Proposed Budget FY 2016-2017 Page 9