HomeMy WebLinkAboutResolution - 2014-R0021 - Contract 11566 Sprint Solutions, Inc. - 01/23/2014Resolution No. 2014-R0021
January 23, 2014
Item No. 5.12 RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute for
and on behalf of the City of Lubbock, Contract No. 11566 for cellular phone services and
devices, by and between the City of Lubbock and Sprint Solutions, Inc., of Reston, Virginia, and
related documents. Said Contract is attached hereto and incorporated in this resolution as if fully
set forth herein and shall be included in the minutes of the City Council.
Passed by the City Council on January 23, 2014
ATTEST:
Reb cca Garza, City Secreta
APPROVED AS TO CONTENT:
c4vk" "
Mark Ye ood, ikssistantrity Manager
Chief Information Officer
APPROVED AS TO FORM:
Chad Weaver, Assistant City Attorney
vw:ccdocsRES. Contract- Sprint
December 20, 2013
Resolution No. 2014-R0021
City of Lubbock, TX
Cellular Services and Devices
RFP 14 -11566 -DT
CONTRACT 11566
This Service Agreement (this "Agreement") is entered into as of the 23'd day of January 2014,
("Effective Date") by and between Sprint Solutions, Inc. (the "Contractor"), and the City of Lubbock (the
"City").
RECITALS
WHEREAS, the City has issued a Request for Proposals 14 -11566 -DT Cellular Phone Services and
Devices.
WHEREAS, the proposal submitted by the Contractor pursuant to the pricing, terms and conditions
of the State of Texas Department of Information Resources Contract No. DIR-SDD-1780 ("Texas DIR
Contract") has been selected as the proposal which best meets the needs of the City for this service.
WHEREAS, Contractor desires to perform as an independent contractor to provide Cellular Phone
Services and Devices, upon terms and conditions maintained in this Agreement and pursuant to the Texas
DIR Contract; and
NOW THEREFORE, for and in consideration of the mutual promises contained herein, the City and
Contractor agree as follows:
City and Contractor acknowledge the Agreement consists of the following exhibits which are
attached hereto and incorporated herein by reference, listed in their order of priority in the event of
inconsistent or contradictory provisions:
1. This Agreement
2. Exhibit A — BAFO Price Sheet dated December 3, 2013
3. Exhibit B —Sprint's Proposal in Response to the City's Request for Proposals 14 -11566 -DT
4. Exhibit C - Request for Proposals 14 -11566 -DT Cellular Phone Services and Devices
including the General Requirements
5. Exhibit D — Texas DIR Contract
Scope of Work
Contractor shall provide the cellular services and devices in accordance with Exhibit B. The Contractor shall
comply with all the applicable requirements set forth in Exhibit A attached hereto.
Article 1 Services
1.1 Contractor agrees to perform services for the City that are specified under the General
Requirements set forth in Exhibit C. The City agrees to pay the amounts stated in Exhibit A,
to Contractor for performing services.
1.2 Contractor shall use its commercially reasonable efforts to render Services under this
Agreement in a professional and business -like manner and in accordance with the standards
and practices recognized in the industry.
1.3 Nonappropriation Clause. All funds for payment by the City under this Agreement are
subject to the availability of an annual appropriation for this purpose by the City. In the
event of nonappropriation of funds by the City Council of the City of Lubbock for the goods
or services provided under the Agreement, the City will terminate the Agreement, without
termination charge or other liability, on the last day of the then -current fiscal year or when
the appropriation made for the then -current year for the goods or services covered by this
Agreement is spent, whichever event occurs first. If at any time funds are not appropriated
for the continuance of this Agreement, cancellation shall be accepted by the Contractor on
thirty (30) days' prior written notice and the City shall not be obligated under this
Agreement beyond the date of termination. At Contractor's request, City will provide
supplemental documentation regarding the non -appropriation of funds. City must take all
necessary action to budget and secure any funds required to fulfill its contractual obligations
for each fiscal year during the Term, including the exhaustion of all available administrative
appeals if funding is initially denied. If City terminates the Agreement in part or in whole
under this nonappropriation provision, City will not obtain the Services or functional
equivalents from any other provider for a period of 180 days from after the effective date of
termination.
Article 2 Miscellaneous.
2.1 This Agreement is made in the State of Texas and shall for all purposes be construed in
accordance with the laws of said State, without reference to choice of law provisions.
2.2 This Agreement is performable in, and venue of any action related or pertaining to this
Agreement shall lie in, Lubbock, Texas.
2.3 This Agreement and its Exhibits contains the entire agreement between the City and
Contractor and supersedes any and all previous agreements, written or oral, between the
parties relating to the subject matter hereof. No amendment or modification of the terms of
this Agreement shall be binding upon the parties unless reduced to writing and signed by
both parties.
2.4 This Agreement may be executed in counterparts, each of which shall be deemed an
original.
2.5 In the event any provision of this Agreement is held illegal or invalid, the remaining
provisions of this Agreement shall not be affected thereby.
2.6 The waiver of a breach of any provision of this Agreement by any parties or the failure of
any parties otherwise to insist upon strict performance of any provision hereof shall not
constitute a waiver of any subsequent breach or of any subsequent failure to perform.
2.7 This Agreement shall be binding upon and inure to the benefit of the parties and their
respective heirs, representatives and successors and may be assigned by Contractor or the
City to any successor only on the written approval of the other party.
2.8 All claims, disputes, and other matters in question between the Parties arising out of or
relating to this Agreement or the breach thereof, shall be formally discussed and negotiated
between the Parties for resolution. In the event that the Parties are unable to resolve the
claims, disputes, or other matters in question within thirty (30) days of written notification
from the aggrieved Party to the other Party, the aggrieved Party shall be free to pursue all
remedies available at law or in equity.
2.9 Upon reasonable prior written notice during the term of the Agreement, or thereafter for a
period of four (4) years after expiration or termination of the Agreement, the City, or a duly
authorized audit representative of the City or the State of Texas, at its expense and at
Contractor's business offices during reasonable times, reserves the right to audit Contractor's
records and books relevant to all Services provided to the City under this Agreement. In the
event such an audit by the City reveals any errors or overpayments by the City, Contractor
shall refund the City the full amount of such overpayments within thirty (30) days of such
audit findings, or the City, at its option, reserves the right to deduct such amounts owing the
City from any payments due Contractor. Further, due to the highly sensitive and proprietary
nature of Contractor's records, any third party auditor acting on behalf of the City shall be
subject to prior approval by Contractor and may be required at Contractor's sole discretion
to execute Contractor's standard Non -Disclosure Agreement prior to examining, inspecting,
copying or auditing Sprint's records.
2.10 The City reserves the right to exercise any right or remedy to it by law, contract, equity, or
otherwise, including without limitation, the right to seek any and all forms of relief in a court
of competent jurisdiction. Further, the City shall not be subject to any arbitration process
prior to exercising its unrestricted right to seek judicial remedy. The remedies set forth
herein are cumulative and not exclusive, and may be exercised concurrently. To the extent of
any conflict between this provision and another provision in, or related to, this document,
this provision shall control.
IN WITNESS WHEREOF, this Agreement is executed as of the Effective Date.
CITY OF LUBBOCK, TX:
Glen C. Robertson, ayor
A ST:
—.
Rebecia Garza, City Secretary
APPROVED AS TO CONTENT:
cjfl"6s�A
Mark%'Zearwo9d, Chief nformation Officer
APPR V AS O FORM:
Chad Weaver, Assistant City Attorney
CONTRACTOR:
Contractor's Signature
Michaela Clairmonte
Printed Name
Manager, Contract Negotiations
Title
Sprint — Approved
as to Legal Form
HRF
20 Dec 13
EXHIBIT A
December 3, 2013
City of Lubbock, TX
RFP 14 -11566 -DT
BAFO Price Sheet
Cellular Phone Services and Devices
Quantity
Description of Phone Services
Monthly Rate
Extended
(+/-)
Cost for
100
Rugged Phone Model: Kyocera Dura XT
$0.00
12 months
100
Rugged Phone - 400 anytime minutes and unlimited text with
140
unlimited nationwide calling, all voice minutes, and data plans
$0.00
$0.00
pooled.
(Recommending Bus Advantage Talk 200 based on past
7
history of usa e...$27.79 each)
$2779.00
$33,348.00
120
Smart Phone - 700 anytime minutes, unlimited text, unlimited
data with unlimited nationwide calling, all voice minutes, and
data plans pooled.
(Recommending Bus Advantage Talk 200 based on past
history of usage ... $55.59 each)
$6670.80
$80,049.60
20
Smart Phone —1,500 anytime minutes, unlimited text, unlimited
data with unlimited nationwide calling, all voice minutes, and
data plans pooled.
(Recommending Bus Advantage Talk 200 based on past
history of usage ... $55.59 each)
$1111.80
$13,341.60
7
Rugged Smart Phone - 700 anytime minutes, unlimited text,
unlimited data with unlimited nationwide calling, all voice
minutes, and data plans pooled.
(Recommending Bus Advantage Talk 200 based on past
history of usage ... $55.59 each)
$389.13
$4669.56
Quantity
Description of Devices
Unit Cost
Extended
+/-
Cost
100
Rugged Phone Model: Kyocera Dura XT
$0.00
$0.00
Can be submerged up to 30 minutes in one meter of water
140
Smart Phone Model: Kyocera Torque
$0.00
$0.00
(Option A: Galaxy 4s 16GB, iPhone 5s 16GB = $99.99
Option B: HTC One 16GB, Galaxy 3 16GB = $0.00
7
Rugged Smart Phone Model: Kyocera Torque
$0.00
$0.00
(Option A: Galaxy 4s 16GB or iPhone 5s 16GB = $99.99
Option B: HTC One 16GB or Galaxy 3 16GB = $0.00
December 3, 2013
Item
Description
Unit Cost
1.
Car Charger
$9.99
2.
Belt Clip/Case
$9.99
3.
Extended Life Battery (estimated)
*Lower rice for basic phones, higher price fors hones
$39.99 - $49.99
4.
Replacement Phone (lost or stolen) Ruggedized
$269.99
5.
Replacement Phone (lost or stolen) Non -Ruggedized
$219.99
6.
Replacement Phone (lost or stolen) Smart Phone
*K ocera Torque = $349.99 *Galaxy 4 or Whone 5s = $649.99
$349.99 - $649.99
*Additional Credit of $10 for each existing unit on the account for six billing cycles. Currently account
has 239 existing lines, example of credit:
• 247 devices x $10 = $2470.00 (January Invoice Credit)
• 247 devices x $10 = $2470.00 (February Invoice Credit)
• 247 devices x $10 = $2470.00 (March Invoice Credit)
• 247 devices x $10 = $2470.00 (April Invoice Credit)
a 247 devices x $10 = $2470.00 (May Invoice Credit)
• 247 devices x $10 = $2470.00 ( June Invoice Credit)
• Total credits = $14,820.00
Any new activation will also receive $10 credit for six billing cycles as long as they are ordered at the
same time as the Upgrade Units. If a device is cancelled it will no longer receive a credit. Units must
maintain a rate plan of $10 or greater to qualify (Standby Plans do not qualify).
Company Name: Sprint Solutions, Inc.
Prepared by: Don Katello
Title: Public Sector Account Manager — North Texas
Date:
Comr
Prepa
Title:
December 4. 2013
Date: -- %-,3
7
s
,J
RFP 14 -11566 -DT
Executive Sluninnry
EXHIBIT B
City of Lubbock
1'rejacin, the proposal, the respondent shall provide an Executive Siumuat3• of three (3) pages
or lees, which .,ives in brief, concise terms, a sumouttion of the proposal. Include descriptions
of primary and alternative configurations.
Sprint delivers premiere cellular experience providing a full range of the industry's wireless voice
features on the Sprint Nationwide Network.
To support the City of Lubbock's Cellular Phone Service and Device needs, Sprint recommends
the following service plan family via the Texas DIR Contract: DIR-SDD-170 to optimize the
required services at the best price point:
24% off standard service plans for corporate liable units
20% off accessories
Providing latest Cellular Communications Devices, Sprint is recommending the following
devices to enhance the productivity of your staff:
Kyocera Dura XT —)Military Standard 810G for Dust, Shock, Vibration, blowing rain,
Temp Extremes, Low Pressure, Solar radiation, Salt Fog, Humidity and Immersion (up to
30 minutes in up to one meter/3.28ft. of water)
Kyocera Torque Rugged Smartphone — same features as the DuraXT including the
immersion capability.
Other Smartphone options are available that include Apple iPhone products that range
from $0.00 - $99.99 and Samsung Galaxy (G3 or G4) that range from $0.00 -$99.99.
Sprint also offers the Samsung Array which is a feature phone with a slide out keyboard
which will have a price point of $0.00.
As you migrate away from BlackBerry Enterprise Services, you may see a need for additional
management that your current email platform alone can't provide. Sprint partners with several
Mobile Device Managers and we'd like to provide information about AirWatch a full featured
MDM platform to manage your enterprise devices.
"AirWatch@ Mobile Device Management (MDM) enables businesses to address challenges
associated with mobility by providing a simplified, efficient way to view and manage all devices
from the central admin console. Our solution enables you to enroll devices in your enterprise
environment quickly, configure and update device settings over -the -air, and secure mobile
devices. With AirWatch, you can manage a diverse fleet of Android, Apple iOS Mac OS,
Windows 8/RT/32, Windows Mobile and Windows Phone devices from a single management
console. The AirWatch console gives visibility into all enrolled corporate -owned, employee -
owned and shared devices, regardless of platform or device type. Organization groups provide
administrators with a streamlined way to manage all utters and devices. Directory services
(AD/LDAP) integration enables custom role -based groups that mimic existing corporate
structure. The HTMLS, web -based console integrates with existing enterprise systems and can be
accessed anytime, anywhere."
Please see the Appendix E for a brief detailed overview and let us know if we can provide any
more details about this solution.
Page 1
Sprint
3
I
ti
FI
J
a
m
1,
111
RFP 14 -11566 -DT City of Lubbock
Account'ream Support
Sprint provides local dedicated support from tenured business representatives who cover all
products and Services for business. Sprint Firmly believes local account support dedicated to
providing support products and solutions to any size company, is critical to customer service
success. This support includes:
Dedicated Tech Support
4 Solution Engineers & Solution Consultants
Network Service Manager
Migration & Implementation Teams
y Customer Employee Support
a Industry Solutions Experts
a Assigned Customer Care
a 24x7x365 Business Care Support
f Local Public Sector Account Managers
4 Local Sales Manager
Data Services
The Sprint 3G Network has redefined the work environment for remote networking and mobility.
With 3G Network access, the City can extend the workplace beyond the office building and
provide your staff the ability to work virtually anywhere with the performance and security they
would receive in a typical office setting.
As a leader in 3G wireless, Sprint is committed to maintaining the most comprehensive and
highest -performing network that money can buy. Our 3G data solutions offer increased
connection speeds for data downloads and reliable access to company information, email and
other online resources, and with a complete array of the latest personal communications devices,
Sprint's goal is to provide networks that allow users to do more than those of any other carrier.
The Sprint 3G network offers high-speed data connectivity to more than 285 million people in
19,682 cities and 1,998 airports across the nation. With Sprint 3G, the City user's experience:
r Average download speeds of 450-800 Kbps with peak speeds reaching 3.1 IVIbps.
Average upload speeds of 300-400 Kbps with peak speeds of 1.8 Mbps.
Peak speeds can be reached when optimum connectivity is established: when near a tower and
there are relatively few others using the nearby service.
Nationwide Coveraee
The Nationwide Sprint Network is built on a single, digital technology, allowing City employees
to expect the same features and consistent service levels almost anywhere they travel on our
nationwide network. Nearly the entire network now provides 3G data service. WiMax and LTE
use very similar state-of-the-art radio technologies to deliver several times the transmission
capacity of 3G wireless services.
Including roaming and partner networks, Sprint's wireless voice and data coverage is currently
available to over 282.4 Million people in the United States, including Puerto Rico and the U.S.
Virgin Islands --282.4 Million of these people can enjoy 3G data speeds in their home location.
Across the country, the Sprint 3G Network reaches 18,536 cities and 1,947 airports.
Page 2
Sprint
RFP 14 -11566 -DT City of Lubbock
b
I.
Superior ,account Management
Sprint firmly believes local account support is critical. Sprint promotes quality customer support
with frequent professional interaction, formal information updates on products and services and a
proactive perspective on resolving customer issues. Additionally, Sprint's support teams have
received specialized training to understand and recognize the needs of the Public Sector.
1.
Your assigned Public Sector Account Manager (PSA�II), Donald Katello, is your point of contact
for contract negotiation, pre -sales needs assessment, implementation and post -sales account
Ir management. Your PSAM also oversees product and .sales support and facilitates problem solving
of technical, training, billing, service and other issues.
It
7
7
a
J
I
Q
119
Flexible Billing & Reporting Options
Sprint is committed to offering flexible billing and reporting, to meet your business needs. Our
customer -friendly billing system, Ensemble, provides you with the structure the City needs to
easily manage internal accounting, and the detail you need to view and control usage and costs.
Several billing options are available, including: paper invoices (hard copy), Electronic Data
Interchange (ED[), Data Direct, Enhanced Account Management (online billing) as well as Smart
CD Online and Electronic Billing & Analysis (eBA) reporting and account management tool.
All Sprint wireless services are detailed on one invoice per liable account. Our invoices provide
itemized monthly recurring charges and detailed information on access and usage. The standard
invoice breaks out service charges by cellular, long distance, Sprint Worldwide service,
Messaging and Direct Connect charges. The Call Detail section of the bill lists all calls made by
each subscriber on the account and provides specifics on call length, date and time. A separate
Equipment Summary section displays equipment charges. All taxes and fees are also listed
separately. Any discount, adjustment or credit applied to the account during the billing cycle is
listed in the Adjustments to New Charges Summary section.
Sprint provides a detailed, summary, or remittance paper invoice of all corporate -sponsored
accounts at no charge if one of our electronic billing products is not requested. If you choose one
of our billing management tools, for example eBA (Electronic Billing and Analysis), your
detailed paper invoice will be suppressed and there is no monthly charge. Summary or remittance
paper invoices are provided if requested at no charge. Corporate -sponsored subscribers can view
detailed invoice information at www.sprint.com or with our eBilling & Analysis or Smart CD
Online billing tools.
Employee -purchased subscribers will receive a detail or summary paper invoice each month at no
charge, with detail available at www.sprint.com.
Why Sprint
Sprint's mission is to be No. I in providing a simple, instant, enriching, and seamless customer
experience by offering converged voice, data, video and multimedia solutions. Sprint
differentiates itself through a 100% all-digital nationwide network, integrated nationwide wireless
network, superior direct connect service, advanced data capabilities and phone -based GPS and
application partner services.
Sprint expects to continue investing in convergence technologies that allow these platforms to
integrate in the future, including mobile broadband, next generation voice -network capabilities
and long-distance business. With these networks, our spectrum assets and technology migration
path, Sprint is well positioned to lead the industry.
Page 3
Sprint
a
k
RFP 14 -11566 -DT Clty of Lubbock
Q9.2
Business Organizations:
State frill mane and address o/' your organizationn and identify parent company i/' you are a
sub%idiary. Specify the branch office or subordinate element, which will perform, or assist in
performinq, work herein. Indicate whether you operate as a corporation, partnership, or
indiridual. Include the .State in which incorporated or licensed to operate.
Company Varve: Sprint Solutions, Inc.
Company Addre.%.ti: Public Sector Contracts Department
12502 Sunrise Valley Drive
Reston, Virginia 20196
FED ID#: 47-0882463
Parent Company: Sprint Nextel Corporation
Headquarterv: 6200 Sprint Parkway, Overland Park, Kansas 66251
Sprint was incorporated in 1938 under the laws of Kansas.
Local Office: Sprint
4814 S. Loop 289
Lubbock, TX 79414
r
Page 4
Sprint
�1 Dedicated Project Management for your Implementation
to Depending on the complexity of the implementation, Sprint offers a National Implementation
Support group to oversee the project. A dedicated Sprint Project Manager can work with
designated the City personnel to develop a detailed project management plan coordinating the
activities for each Sprint product and service. Our Project Managers understand all the intricacies
of implementing wireless solutions in large enterprises, and will coordinate all internal and
external resources and processes required to ensure a smooth implementation.
Your Sprint Project Manager will work from a comprehensive, time -proven project plan clearly
laying out responsibilities and timeframes while allowing the flexibility for your unique
requirements.
Page 5
Sprint
RFP 14 -11566 -DT City of Lubbock
s
9.3 Systern Concept and Solution:
Define in detail your fuulersvcnreling of the problem presented earlier in this request.101,
proposal and your systent solution. Provide all details required in addition to those facts you
deem necessary to evaluate your proposal.
4. VENDOR RIiSPONSIKILFU S
The Vendor ►hall bear the following responsibilitiev:
4.1 Demonstrate, by local references, prior to acceptance of proposal that the cellular12-wav
services bein,q proposed to the City of Lubbock ►vill perform as represented in the
proposal. (CellularR-way phones should be availablefin- n- a trial period during the RFP prucess
to confirm service availability)
9
Sprint will provide the City with devices for testing.
Customer: City of Midland
Contact: Jennifer Frescaz -Project Analyst - Information Systems
300 N. Loraine, Midland, TX 79701
Phone: (432) 685-7510
vQuantity
of Devices: 170+ devices
4.2 Provide complete, turnkey, swap -out of cellularl2-way phones and accessories (car & wall
and cases or belt clips) fir the City of Lubbock without anv interruption in service.
chargers,
Sprint has vast experience implementing telecommunications services to corporate customers.
The complexity of project implementation plans varies depending on the size of the organization
as well as the number and type of products you purchase. As such, the implementation plan for
the City will be customized specifically to meet your needs. Sprint has developed detailed
Methods and Procedures (M&Ps) documents for the implementation of each product and service
we offer. While these documents are considered highly proprietary and confidential, Sprint will
engage the designated implementation personnel from the City upon selection as your vendor.
�1 Dedicated Project Management for your Implementation
to Depending on the complexity of the implementation, Sprint offers a National Implementation
Support group to oversee the project. A dedicated Sprint Project Manager can work with
designated the City personnel to develop a detailed project management plan coordinating the
activities for each Sprint product and service. Our Project Managers understand all the intricacies
of implementing wireless solutions in large enterprises, and will coordinate all internal and
external resources and processes required to ensure a smooth implementation.
Your Sprint Project Manager will work from a comprehensive, time -proven project plan clearly
laying out responsibilities and timeframes while allowing the flexibility for your unique
requirements.
Page 5
Sprint
1
RFP 14 -11566 -DT City of Lubbock
Implementation Project Plan Phases
To facilitate a smooth and comprehensive implementation, Sprint requires sponsorship at an
executive level within the City to promote employee participation and general acceptance of the
project.
Phase 1: Assess current service needs and prioritize the implementation. Account Team
introductions and responsibilities are defined.
;t Phase 2: Develop a specific, tactical implementation plan.
-4 Phase 3: Determine a suitable service order process.
R Phase 4: Evaluate an implementation program and make adjustments as needed.
Phase 5: Provide ongoing account support, including implementation of new features
and services as they become available.
Phase I
The Sprint Account Team will meet with your implementation personnel to exchange
introductions and define responsibilities. The group will assess and prioritize your current
wireless service needs based on profiles of employees. The assessment will take into
consideration:
s Location of employees
t Best service plans for individual employees batted on job profiles
Potential for leveraging Shared Minutes and optional pricing packages
Wireless Internet and other wireless data needs
Potential need to include solution partners or value-added resellers for services such as
custom applications, enhancing in -building coverage or web -based ordering and
fulfillment.
Phase 2
Sprint will help the City to develop a specific tactical implementation plan including, but not
limited to:
Creating a timeline for the rollout of services
Identifying your locations that will require local sales, service, and support
Assigning and rolling out your toll-free National sales and support number
4 Rolling out your Custom Aisles website — a private co -branded online shopping site
Page 6
Sprint
7
RFP 14 -11566 -DT City of Lubbock
Developing a corporate -sponsored authorization procedure to ensure that only your
employees receive the benefits of this plan
Designing a method of communicating changes in the eligibility status of employees
Creating an overall marketing plan for individual users, which may include holding
Benefit and VIP Retail Days, at your major locations or Sprint Retail Stores
Phase J
Sprint will work with the City to create service order processes to enable employees to place
orders with billing properly configured to meet your requirements. This phase will include:
Rollout of services which coordinates wireless service availability with employees'
needs, leveraging all available order and fulfillment methods to create maximum
efficiency for fulfilling your service orders
Electronic billing and reporting needs
Standard shipping and billing methods and procedures
Individual purchasing methods and procedures
Phase 4
Sprint can meet monthly or quarterly to review the agreed upon methods and procedures.
Together we will evaluate the implementation process and aggressively adjust practices to
improve the efficiency of the program.
Phase S
In the final phase, you begin receiving ongoing account information from Sprint. As new
features become available, we will work with the City to ensure successful implementation.
Throughout this phase, we perform periodic reviews of your account in terms of target utters,
usage levels, and your overall satisfaction with our service. As the needs arise, this phase may
include:
s Participation in wireless User Group Seminars
Trials of emerging products and services
Discussion of future wireless applications
Sample Proiect Implementation Plan
A sample project plan utilizing National Implementation Support is shown below.
Page 7
Sprint
j
IRFP 14 -11566 -DT City of Lubbock
I
I
Ij
I
I
0
tl
E
I
I
I
I
Page 8
I Sprint
nm- �
I
Page 8
I Sprint
I
I
RFP 14 -11566 -DT
Clty of Lubbock
Self -Service Account i4lanat:ement
Keep in mind that during a large scale deployment, with onsite support, a typical swap takes a
mere 10 minutes or less. As a Sprint customer, the City will have access to the following unique
and stylized account management tools designed to facilitate device swaps.
Dedicated Care Representative has a four hour SLA on requests. Swaps can take
approximately 10 minutes or less. Ile can also be scheduled in advanced and do them at
specific times per your end-users schedule. His hours of operations are 8:00 AM — 5:00
PM CDT, but with advanced notice can work outside his "normal" hours.
Customer Care Support Line 800-927-2199 is available to swap a device with a
representative live via phone. Typical swap takes approximately 10 minutes or less.
Flours of operation 8:00 AM — 11:00 PM CDT.
Utilize swap feature on My Sprint Business Web Portal for the City ... this is available
240. Swap is typically completed in less than 10 minutes or less.
Acemail (Supplement to My Sprint Business): A single email point of contact that will
perform the same functions as My Sprint Business, but is accessed by sending an email to
acemail@sprint.com and is handled by a corps of service professionals. They have an
SLA of two hours or less when swapping 1-10 devices. Acemail is available 7:00 AM
7:00 PM CDT. Requests submitted by 5:00 PM are replied to by 7:00 PM the same
business day.
o Activations
o Add OARSS
o Address Change
o Alias/User Name Changes (CNAM Changes)
o Alternate Line — Add/Delete
o Balance Transfers (No research)
o BAN Creation
o Ban To Ban Moves (CL Only, Transfer of Liability)
o Change Ban Type
o Change Corp ID
o Contract Commitment Updates
o DAC to DAC — Unit Moves
o Discount Add/Delete
o Equipment eligibility date reset (ending date only)
o e'ricket
o Feature Add/Delete
o Fleet Change/Research
o Hierarchy (Create/Delete Node)
o Hierarchy Modifications — (Courtesy Statement for DACs)
o Market Transfer (CSA Change)
o Mem ID Change
o Port -Ins (can be completed on -demand or on -demand with a future date and time)
o PTN/ivIDN Change
* Rate Plan Change
* Retention Discount Add/Delete
SOC Add/Delete
o Specialize Billing (Suppress Bill)
o SS IT Changes
* Suspensions
Page 9
Sprint
RFP 1411566 -DT City of Lubbock
Ability to view monthly billing online via the vendor's website
Ability to customize the billing requirements online via the vendor's website
Bill will include a detailed record of each incoming and outgoing call and associated
charges
Ability to download invoices and billing from the vendor's website in PDF Form
Ability to obtain updated inventory of Cell phones and Broadband cards and Tablets
online via the Vendor's website
x Quarterly rate plan analysis to determine the best plans for usage
4.3 Provide training and appropriate documented instructions to the City of Lubbock for the
use (if its proposed cellalar/2-way services.
Sprint Product and Service Training
The Wireless Product Training and Development (WPTD) team is a highly skilled group of
trainers who specialize in Sprint device and self-sufficiency training tools education. Training is
provided via Webinar by one of our team members. In some distinct scenarios we may be able to
partner with a Sprint Dedicated Care Specialist or Sales Representative to offer an onsite
presence. A WPl'D member will conduct the training remotely, using the onsite resource as a
proctor The City has the option to:
Page 10
Sprint
o Swaps/Flip-Flops (Cross platform: Must advise if current restrictions are to be kept
active, otherwise they will not be added back on)
o Talk Groups
Text Blocking ( DCAM will process up to 25 lines, 25+ units DCS should follow
KIVIS PMG Batch Process)
Sprint Chat is available frorn 7:00 AM — 6:00 PM CDT ... typical swap completed in five
minutes, in most cases two minutes or less if all the proper information provided initially.
Sprint Chat can also perform the following functions:
o Device swaps — Activate and start using your new, replacement or upgraded devices
o Flip flops — Switch service from one device to another
o Change username — update the name that appears on your invoice
o Change add-ons — update the features or options you want to add or remove from
your plan (Roadside Rescue, Messages, Unlimited or Canada Roaming Option to
name a few)
o Reset Voicemail Passcode — change the passcode used to access your voicemail
o Change Rate Plan — change the primary price plan on a line of service
o Change Phone Number — change the phone number on a line of service
o Market Transfer — change a phone number to another market or communications
a
service area (CSA)
Sprint Retail can also be engaged to perform swaps and assist with moving of contacts,
k
etc. Your Sprint Team will assist you in scheduling these types of requests and will also
help with emergencies and VIP's that occur occasionally. Hours of operation for a retail
store 9:00 AM — 8:00 PM CDT (times could vary slightly by location).
The City can also count on your Account Team to provide the following Billing & Reporting
information:
Ability to view monthly billing online via the vendor's website
Ability to customize the billing requirements online via the vendor's website
Bill will include a detailed record of each incoming and outgoing call and associated
charges
Ability to download invoices and billing from the vendor's website in PDF Form
Ability to obtain updated inventory of Cell phones and Broadband cards and Tablets
online via the Vendor's website
x Quarterly rate plan analysis to determine the best plans for usage
4.3 Provide training and appropriate documented instructions to the City of Lubbock for the
use (if its proposed cellalar/2-way services.
Sprint Product and Service Training
The Wireless Product Training and Development (WPTD) team is a highly skilled group of
trainers who specialize in Sprint device and self-sufficiency training tools education. Training is
provided via Webinar by one of our team members. In some distinct scenarios we may be able to
partner with a Sprint Dedicated Care Specialist or Sales Representative to offer an onsite
presence. A WPl'D member will conduct the training remotely, using the onsite resource as a
proctor The City has the option to:
Page 10
Sprint
7
f
I
All
I
3
a
RFP 1411566 -DT
City of Lubbock
Attend one of the live instructor led National Centra training sessions held every
Wednesday at I:OOpm EST.
Listen to a recorded session at www sprint.conV%virelestiLrainin, .
[lave a WPTD trainer perform a Webinar specifically for your personnel with our off the
shelf training material.
Attain our Quick Overview Guides.
Work with a WPTD trainer to create a customized curriculum for your users:
o Custom training deck
o Custom Quick Overview Guide
o Custom recorded training session
o Work with a WPTD member to create a training schedule
Our team currently offers training on devices from the manufactures listed below as well as
Sprint Self Sufficiency Tools:
s Apple
a BlackBerry
o HTC (Android and Windows based)
a Kyocera
+ LG
+ Motorola
Samsung
Sonim
Sprint Self Sufficiency Tools:
o Enhanced Account Management
o Mobile Sync Admin
o My Sprint Business
o Electronic Billing and Analysis
o Smart CD Online
Most off the shelf device training classes cover the following items:
4 Device Layout
4, Options/Preferences/Settings
u Home Screen/Fleader Information
Cellular Calling and Direct Connect*
a Address Book/Contacts
o Email/Messaging
► Calendar
a Internet Browser
Profiles/Notifications/Ring 'tones
4 Ancillary Items — Bluetooth, GPS, International, Application Marketplace''
`if applicable
Page 11
Sprint
RFP 14 -11566 -DT Clty of Lubbock
a
4.4 Provide fixed price services./ar two yearwith two additional one -Year options.
Sprint is responding with the Texas DiR Contract SDD-1780 (Vendor ID: 1470882463700).
4.5 Provide local Custorner Care Center or service facility for all phone repairs and
replacements; and fi)r phone accessory repair and replacements lirr the entire length of the
contract.
Sprint has selected our local repair facility and Sprint Store at 4814 S. Loop 289, Lubbock, TX
79414 (806) 722-1.111 to be the primary location. They will be able to assist with any
"emergency" requests such as phone orders, service, accessories or individual employee needs.
The Sprint Team will have a Kick-off Meeting with the Store Management and the Point of
Contacts from the City to ensure all Customer Service needs are clear and understood. All store
personnel will be briefed on the "priority service" that the City is to receive. As always, the
k� Sprint Account Team will assist with all of these requests to ensure total customer satisfaction.
f Hours of operation are Monday- Saturday 9:00 AM – 8:00 PM CDT and Sunday 12:00 PM –
6:00 PM.
4.6 Furnish a ntap, indicating the location of cellular tower sites that will he used to provide
the cellular service included in this proposal and their coverage area. If the coverage area
increases in vine for other customers of the Vendor, then the City of Lubbock should have the
option to increase its service area. Areas where roaming charges apply shall be clearly
indicated.
Please see Appendix C – Sprint Proprietary Information.
4.7 1/'a government agency in the .State of Texas is given a hover rate during the life of this
propoval, the lower rate will apply to this proposal.
Sprint respectfully takes exception to this provision to the extent it requires Sprint to provide
Most Favored Customer pricing. Sprint recognizes the Customer's buying power and strives to
provide the most competitive pricing available. However, offering true most favored customer
pricing presents several challenges for Sprint: (i) as a common carrier, Sprint is prohibited by law
from unreasonably discriminating between similarly situated customers; (ii) offering such pricing
may trigger provisions in other Sprint agreements compelling Sprint to provide credits or rebates
to other customers or categories of customers, which may not be commercially feasible, thereby
` placing Sprint in breach or default; and (iii) providing most favored customer pricing is against
Sprint corporate policy. Sprint will continue to offer highly competitive pricing and discounts for
its services in a manner in which the prices Sprint charges its customers for the same services are
not unreasonably dissimilar for similarly situated customers with like traffic patterns, volumes,
commitment levels and the like.
17
4.8 Legal venue for this proposal will. he Lubbock County and Choice of Law o— this proposal
will be Te.ra%.
Sprint has read and understands.
7. DEr.111..51'F.C:'IFICATIONS
Vendor shall indicate to what extent the cellular services being proposed meet, exceed or falls
short of the stated requirements. This discussion is to follow each specification description.
Page 12
Sprint
Only carrier to guarantee that when you hear the "chirp," your PTT call went through
Largest PTT community of users in the US
Instant PIT call set-up because Sprint's EV -DO Rev. A data network is uniquely
optimised to manage PIT calls
o Broadband data speeds (when in EV -DO Rev. A coverage)
Expanded PIT footprint
New devices form factors and operating systems -- including Android
o Mil spec certified rugged devices provider
o World's first rugged touch screen Android Smartphone with PIT
D Several new PIT features/functionality
Sprint's PIT service has proven consistently to be a game changer for customers. The Sprint
Direct Connect now comes with broadband data capabilities, familiar PIT features, more
handsets than its rivals — including military grade phones rated for shock, wind and rain resistance
for the toughest work environments and a Smartphone.
Page 13
1 Sprint
n
y
RFP 14 -11566 -DT Clty of Lubbock
Dmcu.s.sion with as 'fleets all specifications" or "See attached specifications" do not qualify
as erplaunations of what the Vendor is proposing.
7.1 Features:
L City of_ Lubbock is interested in the.following features on some or all of the proposed
devices and will need prices fur these iteiras in tine proposal
1. resting
300 Messages (SMS, Picture, Video) $0.00
1000 Messages(SMS, Picture, Video) $3.00
Unlimited Messages(SMS, Picture, Video) $5.00
2. Data
Included for $0.00 on all Smartphone Plans including our suggested Business Advantage
Messaging & Data Plan (Unlimited 3G/4G LTE)
.3. Internet
Included for $0.00 on all Smartphone Plans including our suggested Business Advantage
Messaging & Data Plan (Unlimited 3G/4G LTE)
4. Group 2 -Way
r
$0.00 for Group Call for up to 20 users (higher options available)
For almost two decades, Sprint has been the leader in push -to -talk (PTT) services. Building on
our experience, Sprint continues to deliver our innovation and leadership in PIT service;
allowing individuals and groups to get more done quickly and easily with just the push of a
button.
Sprint's CDMA portfolio of PTT services is an important step in the evolution of our PTT
portfolio and achieving Sprint's strategic Network Vision roadmap of one, single cutting-edge
wireless network.
Sprint continues to be the undisputed leader in PTT:
Only carrier to guarantee that when you hear the "chirp," your PTT call went through
Largest PTT community of users in the US
Instant PIT call set-up because Sprint's EV -DO Rev. A data network is uniquely
optimised to manage PIT calls
o Broadband data speeds (when in EV -DO Rev. A coverage)
Expanded PIT footprint
New devices form factors and operating systems -- including Android
o Mil spec certified rugged devices provider
o World's first rugged touch screen Android Smartphone with PIT
D Several new PIT features/functionality
Sprint's PIT service has proven consistently to be a game changer for customers. The Sprint
Direct Connect now comes with broadband data capabilities, familiar PIT features, more
handsets than its rivals — including military grade phones rated for shock, wind and rain resistance
for the toughest work environments and a Smartphone.
Page 13
1 Sprint
RFP 14 -11566 -DT City of Lubbock
K. Serrice:
1. Indirate the hwation of ►•our.service facility and ability to provide parts and equipment.Alm),
indicate the lureery o f operation.
r
Repair & Replacement location — Sprint technicians will be available to triage and repair or
order replacement handsets at the local repair facility and Sprint Store at 4814 S. Loop 289,
Lubbock, TX 79414, (806) 722-1111.
They will be able to assist with any "emergency" requests such as phone orders, service,
accessories or individual employee needs. The Sprint Team will have a Kick-off Meeting with
the Store Management and the Point of Contacts from the City to ensure all Customer Service
needs are clear and understood. All store personnel will be briefed on the "priority service" that
the City is to receive. As always, the Sprint Account Team will assist with all of these requests to
ensure total customer satisfaction. Hours of operation are Monday- Saturday 9:00 AM — 8:00 PM
CDT and Sunday 12:00 PM — 6:00 PM.
Upon successful award of this contract the Sprint Team will discuss the various service options
available and develop the best plan to service the City.
Total Equipment Protection
To protect your investment, Sprint recommends that the City add Total Equipment Protection
(TEP) to all of your active devices. This plan provides complete coverage for active devices on
the Sprint account at the time of an incident.
TEP provides insurance coverage from loss, theft, physical or liquid damage. It also provides
service contract repair or replacement for mechanical or electrical problems, normal wear and
tear, and routine maintenance. For Apple Whones, customers can choose either TEP or
AppleCare+. However, AppleCare+ does not cover catastrophic damages or lost/stolen
devices. For Netbook/Notebook, and Tablets, Sprint offers Assurant Advanced Protection.
The City employees are allowed three Equipment Replacement Program insurance replacements
in any 12 -month period, with a non-refundable deductible. See Grid below for pricing. Repairs
that can be handled in a Sprint Repair Center are done at no charge. Replacement of equipment
r will be of the same or a comparable model. Replacement equipment may be reconditioned.
K_
Monthly
Recurring
charge
Deductible
For Lost.
stolerk or
Damaged
Oovtcest
In -Store
Care
Device SRP up to $549.W -
Device SRP above $549.9111
TEP
sNo Insurance
�No insurance
Gov't - $6
Gov't $11
N/A
(Volume
N/A
Discounts Not
Available
Tier 3: $150 (SRP
Tler 1: $50
(SRP Less than
Between $549.99
$324.99
Full SRP
$59999
Full SRP
Tier 2: $100
Tier 4: $200 (SRP
(SRP Between
Above $600)
$325 - $549.98
$0
$50
$0
$50 ,
'Prices notes are NET no discounts apply. Prices do Include applicable, fees, taxes and surcharges.
Page 14
Sprint
RFP 14 -11566 -DT City of Lubbock
Additional TCP Program Details:
CL customers who want to enroll 10+ lines can do so at any time. The 30 -day enrollment
restriction is waived.
Access the Total Equipment Protection App at www.sprint.com/protection, where they
will benefit from the following features at no additional charge (features may vary by
device):
o Locate lost device by sounding an alarm on the smartphone even if in silent mode,
doing a real time locate via GPS technology, or viewing the smartphone's location
history on a map via a Web Interface
o Remotely lock their smartphone
o Erase contacts in the address book on a lost smartphone
o Back-up, manage and restore contacts via a Web interface
TEP coverage continues for as long as you maintain it on the phone; the manufacturer's
warranty on a new phone provides limited coverage and it expires after 12 months.
To make a claim go to www.phoneclaim.com. Claims are replaced quickly to lessen the
impact of missed business opportunities. Replacement phones are delivered the next day
if filed by 10:00 pm Central Time.
2. E.rplain the procedure if a phone is stolen/lost on the weekends or after hours.
If the City or one of your employees suspects a lost/stolen device for your Sprint service, your
authorized telecom manager should immediately contact your Dedicated Care Specialist or your
employees can contact Premier Care at (800) 927-2199 for prompt service interruption and
replacement device assistance, if applicable. Customers are liable for airtime usage charges
incurred up to the time the Sprint service device is reported stolen. Sprint will make the
necessary adjustments to usage charges and taxes for confirmed fraud activity. if fraud is
confirmed after completion of comprehensive investigation, billed usage and taxes associated
with fraud activity will be credited to the customer account. Depending on the type and duration
of the fraud activity, billed usage credit may be warranted over more than one bill cycle.
Replacement for the lost or stolen device is determined by your participation in the Sprint
optional Equipment Replacement Program (Insurance) and the Programs' policies.
The Federal Government (FCC) has mandated that all wireless companies change their security
procedures to include a PIN # and Security Question/Answer. The PIN # must be 6-10 digits
(numbers only) and you must provide an answer to ONE of the following three questions:
First pet's name?
First employer?
Make or model of first car?
(
The City will be responsible to ensure only employees receive Sprint services under the terms of
the final agreement.
.i. /locus% who will provide service to the City and what the response tune will he fhr delivery of
new or replacement phones or additional accessories.
Store ordered Direct Handset Replacement Phones ship with an expected two business day
delivery. Standard phone and accessory orders can be processed and shipped with standard
overnight delivery contingent upon time of order.
Page 15
Sprint
RFP 14 -11566 -DT City of Lubbock
4. In the event of a major problem, provide an e%valation list uJ personnel that can he
contacted. l.At mune, title, location and contact phone nunther.
Account,Teatn Support
The Sprint Account Team organizational structure outlined for the City is dedicated to support the
products and services offered in this proposal. As the number of products and services provided
by Sprint increases, the Account Team and support personnel will increase proportionately. On
behalf of the City, this group coordinates activities of other applicable support groups within
( Sprint. The Account Team is managed from both the Lubbock and Dallas — Fort North offices
and consists of the members shown in the following table.
K,
Pj
1
23
Title,
Responsibility,Sprint
Personnet
Account Executive
Proposes customer solutions based on customer
Dan Mikel
requirements and needs resulting in declsions for Sprint.
(806) 441-5582
Provides consultative oriented solutions sales leveraging
Daniel.I.MikelCo�sprint.com
the Sprint Corporate portfolio. Collaborates with
technical and other support services, and with other
(8 years of experience)
Sprint sales resources to maximize sales focus. Leads
account strategy planning and builds key customer
relationships.
Solutions Engineer
Provides technical support as well as engineer, design
Mike Serna
and initiate delivery of wireline and customized wireless
(210) 286-8098
solutions. Coordinates with supporting organizations
Miouel.o.serna0sprint.com
(network, operations, product, sales, care, tier it and
external partners) to ensure design meets customer
(14 years of experience)
requirements. Is the customer's and sales team
engineering point of contact for evaluating the need for
and engaging other Sprint resources. Proactively
supports in -region customer events (i.e. demos, training,
data shows, launch events, etc.). Engages and
coordinates data solution vendor support as required.
Works with local sales and marketing teams to ensure
objectives are established and met.
Account Manager
Point of contact for pre -sales needs assessment based
Don Katello
on customer requirements and needs, contract
(972) 639-7671
negotiation, implementation and post -sales account
Don ald.Katelloc@sprint.com
management. Your Account Manager also oversees
product and sales support and facilitates problem solving
(19 years of experience)
of technical, training,billing, service, and other issues.
Sales Manager
Manages Sales Executives who are focused on solution
Mary Beth Tedesky
selling. Serves as first point of escalation for any sales-
(972) 405-2834
related issues.
(15 years of experience)
Area Regional
Oversees branch offices in region. Serves as second
Lori -Anne Hill
Sales Director
point of escalation. Works with account teams and
(954) 713-9600
management to secure internal resources necessary for
(t 1 years of experience)
contract negotiations and internal support.
Area Sales
Oversees administrative sales staff who identify markets
Sharon Montgomery
Vice President
and outline strategies. Coordinates external vendors to
(20 years of experience)
integrate various systems and equipment to assure
innovative products, services, and engineering solutions
meet client needs.
Page 16
Sprint
Ml
l
RFP 14 -11566 -DT Clty of Lubbock
5. h.Aplain the process when a phone triodel is being utilized by the City of Lubbock gets
discontinued by the vendor especially how it relates to accessories for the phone, parts for the
phone and replacement plumes.
Wireless devices currently being offered may not be available for purchase by the end of a
contract term (particularly terms of more than one year). Our manufacturers are continually
working on upgraded models of current phones as technology and customer needs evolve.
Generally, manufacturers will discontinue manufacturing a certain model when an upgraded
model is available, and Sprint will offer the upgraded model. Discontinued models will continue
to function as before (often known as "backward compatibility"). Sprint may maintain a certain
inventory of the discontinued phone, but will no longer offer that phone when inventory is
exhausted. We also phase-out active marketing of a phone model well before inventory is
exhausted to avoid taking orders that cannot be fulfilled.
C. Emergency Situation or Weather Issues:
1. !n the event uT an entergenc_y incident, such as a weather related disaster, how would you
ensure cellular/2-way phone service fiir our E'ozergency Martagetnent Team attd Public Safety
Group?
Sprint's Emergency Response Team (ERT) specializes in short-term, highly mobile and rapidly
deployable, as well as permanently installed solutions that provide critical communication and
connectivity virtually anywhere, anytime. Sprint ERT contracts for services with clients that want
to ensure continuity of operations, work in remote areas without any commercial communications
or for special event support.
Sprint ERT has an extensive deployment record with over 5,000 deployments in over a decade of
service. ERT uses a system of mobile communication devices, satellite backhaul and a fleet of
Satellite Cell on Light Trucks (SatCOLT) and INS (IP over Satellite) assets to provide voice
and/or IP data service(s). The ERT can provide a scalable set of voice, video and data equipment
to government agencies, public safety, the military, first responder community and private
corporations. When an emergency or planned event happens, Sprint's ERT seamlessly augments
existing government communication infrastructures, wireless or terrestrial. Our Rapid
Deployment Solutions also offers agencies programming, training and technical support in a
number of areas. Tasks such as configuring talk groups and training users on devices is
performed without straining client resources.
2. 1Vltat would he your response time in activating this plan?
Sprint's Emergency Response 'ream (ERT) specializes in short-term, highly mobile and rapidly
deployable solutions. Response times vary based on service level agreements put forth with
client contract and Sprint ERT. Typical expectations for response are 24 -- 48 hours. All
deployments through Sprint ERT are managed by teats personnel from mobilization to
demobilization.
Types of Leasing for SatCOLT and Sat IP:
Dedicated Contract: Dedicated contracts assign specific assets to the procuring agency or
private sector client. Assets secured under dedicated contracts cannot be used to support another
agency, corporation, or event, without express consent of the agency. With Dedicated contracts,
ERT will work with the customer to stage the asset at a customer agreeable location, develop
service level agreements for deployment, and will work to brand the asset under the customer's
Page 17
Sprint
RFP 1411566 -DT City of Lubbock
logo if the customer so wishes. Dedicated contracts include on-site technical support, network
support and 100 "Go -Kit" devices per deployment at no additional cost.
Priority Reserve Contract: Reserve contracts give Google priority access to ERT assets. ERT
assets will be staged at designated ERT locations; customer has first right of refusal to deploy
their reserve asset in the event of an emergency, disaster or short term communication event.
ERT will ensure that the number of assets "reserved" will be available to the customer for
deployment in response to an incident. Reserve contracts include on-site technical support,
network support and 100 "Go -Kit" devices per deployment at no additional cost.
Non -Reserved: Non -reserved infrastructure request, is processed on a first come, first served
basis, based on availability of assets and resources. There is no guarantee of availability of
assets without a reservation contract in place. Non -reserved deployments include non -reserved
satellite bandwidth pricing.
*All requests for service and formal proposals should be directed to the Sprint Emergency
Response Team, Manager of Business Development — Ryan McGill, ryan.megill@.sprint.eom or
Sprint ERT Satellite Cellular on Light Truck (SatCOLT)
' s Self -sustained, satellite backhauled, mobile cell site and IP infrastructure for rapidly
deployable, remote and augmented cellular, Push to Talk, mobile broadband, LTE and IP
{ data communications, deployed and maintained by ERT strike team
1
1
In areas where both wireless and terrestrial infrastructure
is impaired, non-existent, or simply needs augmenting,
ERT can provide rapidly deployable, highly mobile and
self-sustaining cell sites and mobile IP services.
The Sprint Emergency Response Team SatCOLT
(Satellite Cell on Light Truck) is a mobile
communications vehicle offering cellular voice, Push -to -
Talk (PTT), mobile broadband services, and LTE as well
as high speed, mobile IP data services (wired & wireless)
The SatCOLT is capable of enhancing communications in an existing Sprint service area or
provide service in a remote region where there is no existing infrastructure. The Sprint ERT
SatCOLT (Satellite Cell -site on Light Truck) provides connectivity through its satellite backhaul
between the end user device and the Sprint Nationwide Network. Through this connection, the
end user can connect to any destination across the PSTN or wireless network.
Additionally, with up to 20Mbps data throughput, the SatCOLT can support LAN/WAN remote
networking capabilities through its IPoS (IP over Satellite).
The Sprint SatCOLT is designed to be self -sustained over an approximate Five day period based
on actual usage and environmental conditions. In order to provide sustainable services over a
Page 18
Sprint
to ERTreguests@sprint.eom
d
3. Do you have access to mobile tower% to be delivered to an area of the City ill need of
coverage in this situation?
("
Sprint ERT Rapid Deployment Solutions provide a comprehensive communications solution and
include:
Sprint ERT Satellite Cellular on Light Truck (SatCOLT)
' s Self -sustained, satellite backhauled, mobile cell site and IP infrastructure for rapidly
deployable, remote and augmented cellular, Push to Talk, mobile broadband, LTE and IP
{ data communications, deployed and maintained by ERT strike team
1
1
In areas where both wireless and terrestrial infrastructure
is impaired, non-existent, or simply needs augmenting,
ERT can provide rapidly deployable, highly mobile and
self-sustaining cell sites and mobile IP services.
The Sprint Emergency Response Team SatCOLT
(Satellite Cell on Light Truck) is a mobile
communications vehicle offering cellular voice, Push -to -
Talk (PTT), mobile broadband services, and LTE as well
as high speed, mobile IP data services (wired & wireless)
The SatCOLT is capable of enhancing communications in an existing Sprint service area or
provide service in a remote region where there is no existing infrastructure. The Sprint ERT
SatCOLT (Satellite Cell -site on Light Truck) provides connectivity through its satellite backhaul
between the end user device and the Sprint Nationwide Network. Through this connection, the
end user can connect to any destination across the PSTN or wireless network.
Additionally, with up to 20Mbps data throughput, the SatCOLT can support LAN/WAN remote
networking capabilities through its IPoS (IP over Satellite).
The Sprint SatCOLT is designed to be self -sustained over an approximate Five day period based
on actual usage and environmental conditions. In order to provide sustainable services over a
Page 18
Sprint
7
RFP 14 -11566 -DT City of Lubbock
period of more than 72 hours, Sprint employs a nationwide network of portable generators and
multiple, national re -fueling contracts.
ERT Deployable Mobile Satellite IP
The ERT Satellite 1P Trailer and the ERT fly -Away -Kit (FAK) provide fast, secure satellite
3 communications via its Ku Band satellite dish to provide quick access to Data, Voice over 1P
(Vo1P) and video teleconferencing at almost any location in the United States. ERT FAK can
provide scalable bandwidth up to a maximum of 10 MBPS x 10 MBPS. Type I encryption is
offered as an additional feature. No commercial power is required for the IP Trailer
configuration, as an on-going generator can power up internal and external equipment. The
VSAT system allows satellite network connectivity in less than 15 minutes.
The ERT Fly -Away -Kit is designed to ship via commercial carrier or counter -to -counter.
Ci
1.1
t
1-1
t
t
t
1.5 Meter Satellite Antenna
General Dynamics 40W SSPA
t Ku -Band feed
t Cisco Wi-Fi Routers and Switches
o Customized to fit incident requirements
* Rugged casing
9 AC Power Required (for FAK):
o Optional generators are available.
Device Rental Program / GRT Go -Kit Program
t ERT manages a rental program with an inventory of over 10,000 Sprint CDMA & LTE
devices that can be rapidly deployed in support of an incident or short term
communication needs.
a Customer owned and stored ERT Go -Kit to ensure client has on premise availability to
additional communications when they are needed most.
4. Describe how the Vendor ensures that Cellular/2-way phone service.v will always be
available to the City including during severe weather conditions.
Sprint has read, understands and complies with the Dept. of Homeland Security's Wireless
Priority Service. In addition to Sprint's WPS offering, Sprint's Emergency Response Team
(ERT) is an experienced, cross -functional group that not only has of nine full-time and hundreds
of reservists across the country, but one of ERT's robust units is
located Irving, TX. Our ERT provides wireless telecommunications
equipment, infrastructure and personnel operations support to federal,
state and local public safety, law enforcement, military agencies and ERT
private Sector Organizations during declared emergencies, field
r�
training exercises, agency -specific events and National Special
Security Events. ,
The ERT designs and implements the internal policies and procedures
necessary to enable timely and effective deployments of Sprint's
products and services. The ERT fully supports high-volume, short -notice equipment needs of
emergency and disaster personnel with its portable cellular sites, microwave facilities, and
inventory handsets.
Page 19
Sprint
Il
7
3;
M
RFP 1411566 -DT City of Lubbock
During a number of recent disasters, reservists staffed State and Local Emergency Operations
Centers (EOC) to relay first-hand information back to agencies that rely on critical
communications. Having reservist representation at EOC's is valuable for a number of reasons:
Reservists provide real time information and status updates to the EOC's on the progress of our
network recovery efforts ; Allows State EOC's to provide direction on priority areas for Network
restoration; Coordinate information from the other critical infrastructure functions, such as
Energy/Power and Transportation; and obtain location of FEMA and other emergency responder
command posts using Sprint handsets to help plan for influx of capacity needs. The EOC
initiative is an example of Sprint's proactive approach during an incident, through partnership,
involvement and communications support. Partnering with Emergency Management agencies in
cities and counties throughout the U.S. provides better coordination of Sprint and ERT support
resources for Disaster Preparation and Response. Trained Reservists are more actively involved
in providing their communities with critical volunteer support. Agencies are able to have a direct
channel into Sprint approved support organizations with more expedited response times and
capabilities, providing critical communications support when it's needed the most.
ERT has deployed in support of a number of types of situations supporting federal, state and local
Public Safety, Law Enforcement and Military organizations; including 22 Presidential declared
disasters since 2002. The four types of deployments that Sprint's ERT has supported include
Disaster Support, Field Training Exercises, Agency Specific Event Support and National Special
Security Event support.
Spent s Emergency iespoese Team - Rap d,DeeloyMent Solutions
As technology grows ever more complex, there is an increased need for structured yet customized
tools and processes that help facilitate equipment and services deployment in the event of an
emergency. Most recent events — such as the February 2013 nor'easter (also known as Winter
Storm Nemo, the January 29-30, 2013 tornado outbreak that produced multiple tornadoes from
Oklahoma to Georgia, and the 2013 Hattiesburg, Mississippi tornado — highlight the need to
strengthen communication capabilities for federal, state and local agencies as well as private
corporations. In addition to disaster, planned events — such as presidential inaugurations and
mass gatherings like the Republican and Democratic National Conventions— make quickly
deployable and scalable short-term communications essential.
Sprint's Emergency Response Team (ERT) specializes in short-term, rapidly deployable, highly
mobile and self-sustaining solutions that provide critical communication and connectivity
virtually anywhere, anytime.
Sprint's innovative Rapid Deployment Solutions' provide an easily deployable and scalable set
of voice, video and data equipment to government agencies, public safety, the military, first
responder community and private corporations. When an emergency or planned event happens,
Sprint's ERT seamlessly augments existing government or corporate communication
infrastntctures, working hand-in-hand with agency personnel and allowing emergency personnel
to concentrate on vital operations instead of technical shortcomings.
Our Rapid Deployment Solutions also offers agencies programming, training and technical
support in various areas. 'Tasks are performed by Sprint ERT without straining agency resources.
FRT services, product availability and pricing are subject to change at Sprint's sole discretion. Additional
terms and conditions may apply.
Page 20
Sprint
RFP 1411566 -DT Clty of Lubbock
Agencies cannot tolerate a business continuity plan with a steep learning curve. It must work the
first time an emergency tests it. Sprint's ERT Rapid Deployment Solutions enables agency
officials to rest easily, knowing their solution is built with a robust, reliable, and tested program
design. Our Rapid Deployment Solutions provide a comprehensive response to agency
emergency communications requirements, providing:
ERT Infrastructure Leasing (SatCOLT):
In areas where Sprint's existing network is unable to provide voice and data services, ERT can
provide rapidly deployable, highly mobile and self-sustaining cell sites that extend our standard
network coverage areas.
The SatCOLT was designed to be rapidly deployed by a small team of trained professionals to
provide the same voice and data traffic transmission capabilities as the standard COWS, but use a
Geostationary Earth Orbit (GEO) satellite operating in the Ku Band instead of a T-1 or
microwave connection to transmit to the permanent Sprint network. SatCOLTs are most valuable
in areas where a terrestrial T-1 backhaul connection is not available or prohibited due to time
constraints, geographic location, legal restrictions or the specific conditions of an emergency.
Sprint's ERT can provide custom infrastructure quotes based on agency specifications to build
SatCOLTs that are leased for extended periods or on an event -by -event basis for remote or
capacity needs. Additionally, Sprint's ERT can provide both temporary and permanent wireless
a voice and data communications solutions for requirements outside the continent of the United
States (OCONUS).
ERT Infrastructure Leasing (IPoS):
The ERT Satellite IP Equipment provides secure voice/video and data services (LAN/WAN,
Voll?, VSAT, Wireless Access Points, Scalable number of users). The IPoS focuses on providing
temporary Joint Field Office operations.
Sprint's ERT can provide custom infrastructure quotes based on agency specifications to build
IPoS Infrastructure that are leased for extended periods or on an event -by -event basis for remote
or capacity needs. Additionally, Sprint's ERT can provide both temporary and permanent
wireless voice and data communications solutions for requirements outside the continent of the
United States (OCONUS).
ERT Professional Services:
A critical component of Sprint's rapid deployment solutions is our ERT Professional Services,
which includes a team of communications professionals experienced in multiagency operations,
military combat situations and more than 5,200 deployments. In addition to being ready for
deployment as needed by emergency managers, ERT provides a wide variety of professional
services including, Pre -Implementation Services and consulting on technical communications
design and impacts, On-site Technical Support for remote or short-term deployments and
C Network Support. Sprint ERT can provide custom professional services quotes based on agency
specifications.
Pre -implementation Services from ERT provide high-level technical expertise on a
variety of wireless communication topics. .
3 Training: Field training exercise scenarios, planning and services, and field operations
Page 21
Sprint
I
RFP 1411566 -DT City of Lubbock
On -Site Field Technical Support from ERT provides experienced personnel on remote
deployments of temporary infrastructure and entails the following:
o Full-time Sprint ERT member that will provide availability in the immediate vicinity
of the deployment on a 247 basis for SatCOLT, COW or IPoS remote deployments
Network Support - Full-time Sprint member will provide availability for network
monitoring of temporary infrastructure for SatCOLT, COW or iPoS remote deployments.
ERT Go -Kits:
With Sprint's Rapid Deployment Solution the ERT Go -Kit from Sprint's Emergency
Response Team, agencies can keep a cache of active, ready -to deploy wireless devices,
accessories and Mobile Broadband connection cards, that when deployed are ready for quick
communication during an emergency, preparedness training drill or planned event. Simply
purchase devices and accessories and pay a low monthly service rr
cost to keep them ready for deployment and then pay for the
service only when you use the devices. 4
ERT Eguipment Rentals:
ERT has an inventory of over 20,000 rental devices to deploy for
clients requiring temporary, short-term voice and data solutions.
All Sprint wireless services can be supported.
Our ERT has an impressive and extensive track record with over 5,200 deployments and
counting, over 700 public sector and enterprise agencies across the country, 40 presidentially
declared disasters, and I national security events and dozens of hurricanes 300+ Field Training
Exercises and 1,000+ Major Event Support.
We _ toLPONA
CDMA standards bodies approved the technical solution for implementing Wireless Priority
Service (WPS) for CDMA networks. Sprint, in concert with other CDMA carriers, equipment
manufacturers, and government agencies developed these standards. All lab and field testing has
been completed and Sprint now offers WPS on CDMA to all Nortel and Lucent markets
deployed.
From an infrastructure standpoint, Sprint's CDMA wireless technology allows increased capacity
over other wireless technologies and minimizes capacity issues. CDMA often enables our
wireless network to perform better in emergencies than networks based on inferior technologies.
Additionally, our Network Operations Control Center proactively monitors our network to
identify potential capacity issues and solve them as quickly as possible. Sprint's General Disaster
Recovery Plan provides a rigid, market -specific process to minimize downtime in the case of a
natural or man-made disaster.
Pricin for Wireless Priority Service
The Federal government has provided pricing for use by all carriers to eliminate wireless carrier
selection based upon WPS pricing differentials. Pricing options are:
Wireless Priority Service is available with three flavors of pricing:
Page 22
Sprint
t
II
0
For Sprint Data plans, users are charged on a per kilobyte basis for data used (rather than airtime),
whether data is sent or received by a Sprint phone or other wireless device - even for certain third
generation voice services. Data packet usage is measured in kilobytes and is rounded up to the
next whole kilobyte. Kilobyte usage is rated up to four decimal places. Rounding up occurs at
the end of each separate session or each clock hour (at the top of each hour), if the session spans
more than one clock hour. Rounding of kilobyte charges occur at the end of each billing period
and the total kilobyte charges are rounded to the next nearest cent. Your Sprint invoice will show
all data usage and charges.
2. lirphun an_y other charges, costs, fees, etc., that the City could/will incur by using the
Vendor's Cellular/2-wa�v services. Discuss any iuininnum charges that will be incurred by the
City.
The following charges may apply to the monthly invoice of the City. Sprint will honor any valid
and properly executed tax exemption certificates provided by the City.
' Except as noted, prices quoted do not include any applicable taxes, fees or surcharges
Page 23
Sprint
RFP 14 -11566 -DT City of Lubbock
WPS is available add on to the Public Safety Value Package for an additional $1.00
MRC.
A la carte pricing $4.50 MRC with a usage charge is $0.75 per minute.
WPS is bundled into the Federal Law Enforcement Rate Plans. Usage charge is $0.75
per minute.
*Wireless Priority Service minutes used are NOT deducted from customer's rate plan.*
A -la -carte Pricing
Recurring Fees
$4.50 monthly fee/subscriber plus $0.75/minute fee
WPS will be Sprint billed and seen on a monthly invoice.
D. Billing:
1. Diseucs how charges fi)r cellular/2-way phone calls are calculated. Rill the rate be the same
fur 24 hours per day 7 days a week? If not, discuss other rates and the hours available.
Airtime is recorded once a call is answered — either by the recipient, or by the recipients'
voicemail system. There is no charge for unanswered calls or calls that reach a busy signal.
Voicemail calls may accrue several minutes of airtime, depending upon the length of the greeting
and the message left. Cellular calls answered will bill a minimum of one minute. After the first
minute they are billed based on actual call length and are rounded up to the next minute.
Direct Connect calls are billed to the second rounded up to the nearest second with no minimum
initial usage. Group Connect Calls (radio transmission to two or more recipients) will incur the
amount of the total length of the Group Call rounded to the nearest second, multiplied by the total
number of recipients successfully pulled into the Group Call. Direct Connect Call Alerts are not
billable call types. One on One Direct Connect is unlimited and included in Business Advantage
Plan.
t
II
0
For Sprint Data plans, users are charged on a per kilobyte basis for data used (rather than airtime),
whether data is sent or received by a Sprint phone or other wireless device - even for certain third
generation voice services. Data packet usage is measured in kilobytes and is rounded up to the
next whole kilobyte. Kilobyte usage is rated up to four decimal places. Rounding up occurs at
the end of each separate session or each clock hour (at the top of each hour), if the session spans
more than one clock hour. Rounding of kilobyte charges occur at the end of each billing period
and the total kilobyte charges are rounded to the next nearest cent. Your Sprint invoice will show
all data usage and charges.
2. lirphun an_y other charges, costs, fees, etc., that the City could/will incur by using the
Vendor's Cellular/2-wa�v services. Discuss any iuininnum charges that will be incurred by the
City.
The following charges may apply to the monthly invoice of the City. Sprint will honor any valid
and properly executed tax exemption certificates provided by the City.
' Except as noted, prices quoted do not include any applicable taxes, fees or surcharges
Page 23
Sprint
MRFP 14 -11566 -DT City of Lubbock
Yl
0
0
J
Fee Amount,,
Wfreless Local Number Portability (WLNP)
Transferring current cellular phone numbers to Sprint
handsets
No Charge
Pel�•Use, Fee
Directory Information 411 fee
$1.99 percall, plus airtime
Call Forwarding
No Charge to voicemail
$0.20 per minute to other numbers
Operator Assisted Calls
Billed by 3rd parties, so costs will vary plus
Airtime charges will apply
Calling Card Placed Calls
Airtime charges will apply
911 Calling
No Charge
Non -Emergency Calling #77 311 etc.
No Charge
Interconnect chaEges
No Charge
Standard Uverago additional Fier Call Charges-
hargesCellular
Cellular
$0.25-$0.45 per minute
U.S. Long Distance
No Charge
Direct Connect
No Charge
Group Connect
No Charge
International Direct Connect
$0.20 per Participant
$15 Unlimited
Sampling o 6006nal Month Buy -Up ptlona(Mot
Stancr-alone
Unlimited Night & Weekend Minutes beginning at 6 p.m. —
most plans include unlimited Night & Weekend minutes at 7
m.
$5 (individual plan)
Shared Plan
$10 ( )
Unlimited Direct Connect and Group Connect
$5
Unlimited International Direct Connect
$10
Sprint Mobile to Office
$8-$25
Canada International Roaming
$2.99
Sprint International Long Distance Plan
$4
Mexico International Long Distance Plan
$5
Pay As You Go Messaging
$0.20 per 2 -way text only message
• $0.20 per MMS — text only
• $0.20 per international message
300 Messaging Plan
$5
Monthly Taxes, Fees & Surcharges'
Federal Universal Service Fund (FUSA) Surcharge
4.11%
Industrial Funding Fee (IFF) — Only applies to the FSS
contract
75%
TRS charge
A proximately 0.073%
Page 24
Sprint
IRFP 1411566 -DT City of Lubbock
1
1
fl
0.39%-5%
Additional charges may apply and may vary by market, including state and federal taxes. These are
standard charges only, and may vary by rate plans. Prices are subject to change without notification.
Sprint Fees are not taxes or government required charges.
E.rcept as noted, prices quoted do not include any applicable taxes, fees or surcharges.
The following are typical additional fees and surcharges for Sprint business customers:
'Carrier Property Tax
Effective April 1, 2011, a Carrier Property Tax will be applied to all interstate
and international charges, subject to billing capability. This tax will not be
applied to any subscriber that is a duly licensed and authorized
communications company with non -associated locations.
P Current rate: 3.01 %
Carrier Universal Service
Sprint will assess a monthly Carrier Universal Service Charge (CUSC) equal
Charge (CUSC)
to the Universal Service Fund Contribution Factor prescribed by the Federal
Communications Commission and posted on its website at
http://www. fcc.cov/encyclop-edia/contribution-factor-guarterly-filings-
universal-service-fund-usf-management-su000rt The CUSC is assessed on
all interstate and international charges (including usage and non -usage)
each month, excluding charges for calls that both originate and terminate
outside the U.S. and is subject to change on a quarterly basis.
Current rate: 15.1%
'Federal Regulatory
Effective April 1, 2011, a Federal Regulatory Recovery Fee will be applied to
Recovery Fee
all interstate and international charges, subject to billing capability, to
recover amounts paid by Sprint to the federal government for regulatory
costs and for telecommunications services for the hearing-impaired. It will
also recover amounts paid for number portability.
e Current rate: 1.84%
International Toll Free
International Toll Free Service lines interconnected with Sprint and
Service Country Surcharge
originating in the countries listed below will be charged an International Toll
Free Service Country Surcharge. The surchargb will apply per line, will be
assessed on the first day of each month and applies in addition to all other
International Toll Free Service charges.
International Toll Free Service lines interconnected with Sprint and
originating in the country listed below will be charged a non-recurring
International Toll Free Service Country Surcharge. The surcharge
will: 1) apply per line, 2) be assessed as a one-time charge, 3) be
applied to a customer's account when a circuit is ordered, 4) be
billed on the customer's next invoice after the circuit Is ordered and
5) apply addition to all other International Toll Free Service charges.
00
Page 25
Sprint
Originating Country Monthly Per Una
Surchar
Peru $84.00
Chile 53.00
Czech Republic $7.00
International Toll Free Service lines interconnected with Sprint and
originating in the country listed below will be charged a non-recurring
International Toll Free Service Country Surcharge. The surcharge
will: 1) apply per line, 2) be assessed as a one-time charge, 3) be
applied to a customer's account when a circuit is ordered, 4) be
billed on the customer's next invoice after the circuit Is ordered and
5) apply addition to all other International Toll Free Service charges.
00
Page 25
Sprint
F-
I
r
i
RFP 1411566 -DT City of Lubbock
Surcharge Tax
Oescri tion
United Arab Emirates - $110.00
Payphone Surcharge
All Sprint customers ,mll incur a per call surcharge for, 91 calls Sprint
Ideriblies as originating from a public or semi-public payphone and for which
customers are billed by Sprint
• Current rate: 50 55
Personal Numbering
The PNS surcharge applies to certain international Dial -t calls routed to a
Service (PNS) Termination
PNS subscriber- PNS allows a subscriber to use one number for ill
Surcharge
Incoming calls. The PNS subscrber identifies the v-trious phone numbers
(e g., office, cell, pager, tax and home) and provides Instructions on where
and when the calls should be routed.
The surcharge will apply to calls terminating in the non -U.S. countries or
other to a PNS or like service or to a routing code established for PNS or
like services This surcharge: 1) applies in addition to all other per minute
rates and per call surcharges associated with the customer's underlying
service and 2)apEllesloreachminute of usa e.
Countr Surcharges Pair Maute
Portugal $0.1690
Taiwan $0.0450
United lg m $0.1980
Single Bill Fee
A company who chooses to receive Sprint long distance charges on a bill
received from the company's LEC, instead of receiving a bill for the
company's long distance charges directly from Sprint, may be assessed a
monthly fee. This fee is not assessed if Sprint Is the company's LEC. This
fee will not be prorated for partial month's usage and does not apply
towards the satisfaction of usage volume requirements.
e Current rate: $1 50
All fees are subject to change. Sprint will typically provide customers with 30 days advanced
notice via a bill message on their invoice in addition to the online schedule updates when changes
are to occur. CUSC is defined by the FCC and can change every quarter. There is no additional
notification other than the online schedule updates. The payphone surcharge rate will change if
the FCC changes the compensation rate that carriers are required to pay to payphone owners. For
this charge, Sprint will typically provide customers with 30 days advanced notice via a bill
message on their invoice in addition to the online schedule updates.
*Tire Carrier Property Tar Surcharge and the Federal Regulatory Recovery Fee are combined
on the Sprint invoice. The invoice literal is listed as: PROP TX SCHG/FED REG FEES. The
total line item charge is 4.85%.
.l. Describe how invoices will he detailed so as to indicate all calls placed./ruin or received by a
telephone, includinf, number, City and .State of number, date, time of call and cost of call.
Describe how dee electronic• billing will he handled and the formats available fur the invoice.
Describe what media billing will he provided in. Provide samples of invoices that show the
above requirements.
Sprint is committed to offering flexible billing and reporting, to meet your business needs. Our
customer -friendly billing system, Ensemble, provides you with the structure the City needs to
easily manage internal accounting, and the detail you need to view and control usage and costs.
Several billing options are available, including: paper invoices (hard copy), Electronic Data
Interchange (EDI), Data Direct, Enhanced Account Management (online billing) as well as Smart
CD Online and Electronic Billing & Analysis (eBA) reporting and account management tool.
Page 26
I Sprint
e
fl
F
L.
1
e
t
t
1
e
RFP 1411566 -DT City of Lubbock
All Sprint wireless services are detailed on one invoice per liable account. Our invoices provide
itemized monthly recurring charges and detailed information on access and usage. The standard
invoice breaks out service charges by cellular, long distance, Sprint Worldwide service,
Messaging and Direct Connect charges. The Call Detail section of the bill lists all calls made by
each subscriber on the account and provides specifics on call length, date and time. A separate
Equipment Summary section displays equipment charges. All taxes and fees are also listed
separately. Any discount, adjustment or credit applied to the account during the billing cycle is
listed in the Adjustments to New Charges Summary section.
Billine Hierarchy
The Ensemble billing system is structured to meet your invoicing and reporting requirements and
can be configured to match the hierarchy of your organization. Based on your preferences, we
will send bills to individual subscribers, their supervisors, or to the appropriate department heads.
Our system allows for up to eleven levels of account hierarchy, which can mimic the
organizational Structure of your account. Hierarchy levels include: Root (parent company or
overall account name), Division, Region, Line of Business, Cost Center, Billing Account Number
(BAN), Department, Branch, Sub -branch, Department Accounting Code (DAC), and Subscriber.
Subscriber information can also be broken down by handset -dependent information and
information specific only to the subscriber, regardless of which handset he/she may be using.
Hierarchy
ROOT f
BAN l �'
DEPTAI DEPT B DEPT C DEFT D
�.yod t EPT go
DACe y
7 4 DAC l
Subscribers � Subscribers Subscribers
1� 4
Subscribers Subscribers
Sprintnt!Ev_QJwManagement Vols �
Sprint Electronic Billing offers another effective way for the City to manage your corporate -
sponsored lines. These value-added services provide the information you need to track and
analyte employees' wireless usage in a convenient electronic format. You can then format the
information in ways most beneficial to your business requirements.
Page 27
Sprint
7
I
M,
�J
11
11
RFP 14 -11566 -DT City of Lubbock
There are four types of Sprint Electronic Billing:
eBilling and Analysis, a web -based tool to view usage and charges.
Smart CD Online, billing data in a Microsoft Access database with a front-end Graphic
User Interface.
Data Direct, a "flat -file" format of billing data
k Electronic Data Interchange (EDO, which provides raw, static data in an 811 format.
Once you have decided Sprint Electronic Billing is appropriate for your company, the Sprint
Specialized Billing team will work with your IT department to answer any questions. You will
also receive an electronic user's guide with a mapping tool which shows how to work with the
data.
Timely Data Delivery
All electronic billing products provide 30 days of billing data. Data is organized by fields and
can include data such as employee ID number, cost center, and business unit. Delivery methods
vary based on the product, however most are delivered electronically, through online file pickup,
or are viewable through a web page within 10 days of your last invoice cycle or billing date of the
month.
Customizable Reports
The billing data you receive can be integrated into your company's system and organized
according to your company's standards. For example, it can be sorted to determine total charges
by product for each subscriber. You can also generate customizable reports which detail how
your Sprint Services are being utilized.
Please see Appendix B for Sprint's Sample Invoices.
`e8tf1 ng&liana ysis1(ne Billltg; anaye- en�o` _ '°
Sprint eBilling & Analysis is a value-added, web -based management tool that allows the City to
easily analyze nationwide wireless usage and monitor corporate-spodsored lines on a monthly
basis. Your telecommunications manager can:
Access billing information securely via user authentication and 128 -bit encryption
Monitor both voice and data usage
View, edit, and report on invoicing data
eBilling & Analysis enables customers to access their most recent three months of detailed
account information and their most recent 12 months of summary account information.
Secure Nlulti-user Access
A profiling and permission module within the Sprint eBilling & Analysis application enables
your telecommunications manager to delegate editing and reporting duties to multiple employees.
Managers can allow employees of their choosing to view, edit, and report on invoicing data. This
way, your telecommunications manager can focus less on invoicing activities and more on
managing your company's wireless telecommunications.
User Classifications
Sprint eBilling & Analysis contains four types of users:
Super User — The eBilling & Analysis Super User is an eBilling & Analysis Manager
who has full access to the City usage information. A City Super User is designated when
Page 28
Sprint
RFP 14 -11566 -DT City of Lubbock
you sign up for eBilling & Analysis. Typically, your telecom manager will serve as the
Super User. The Super User has the ability to create, edit or delete Manager profiles
assigned at any reporting level of the eBilling & Analysis application and has access to
the remittance summary. The Super User can also access call detail information for all
users and can access all reports.
Editing Manager — Each eBilling & Analysis Editing Manager is able to view his/her
account and access the call detail information of other Managers at or below the same
reporting level in the eBilling & Analysis application. An Editing Manager is also able to
i. create, edit, or delete the profiles of other Managers at or below the same reporting level
in the eBilling & Analysis application. Multiple Editing Managers can be assigned to a
particular reporting level, including the root node. In addition, Editing Managers have
access to the remittance summary and edit / submit functionality for Subscriber Specific
Invoice Text (SSIT) values at their reporting level and below. Multiple Editing Managers
can be assigned to a single reporting level.
a Reporting Ntanuger — Each eBilling & Analysis Reporting Manager is able to view his
or her account and access the call detail information of other Managers at or below the
same reporting level in the eBilling & Analysis application. A Reporting Manager also
re,
can run reports that include information on Subscribers at or below the same reporting
level and can update his/her password. However, a Reporting Manager cannot create,
edit, or delete the profiles or permissions of other Managers. Multiple Reporting
Managers can be assigned to a single reporting level.
► Subscriber — Each eBilling & Analysis Subscriber is able to view the summary
information and call detail for only his or her data. A Subscriber will log on by clicking
"Log On" in the Manage My Account section of the Sprint.com website at
www.sorint.coni and entering the User ID and Subscriber Password assigned to them.
After logging on the Subscriber should then click the My Invoice tab to access their
subscription level information.
Table of User Permissions
Surint eBilling & Analysis Hierarchy
"Che Sprint eBilling & Analysis application features a hierarchy that enables Super Users and
Managers to access usage information at appropriate reporting levels, depending upon hitt or her
user classification. The hierarchy structure is displayed along the left side of cBilling & Analysis
screens and shows the reporting levels of the wireless Accounts within your organization. Liable
accounts are denoted by I" preceding each account name. Grouping nodes arc denoted by " Mu
and are defined as any non -liable node within the hierarchy. These nodes are used to group liable
accounts or subscriptions for reporting purposes. Non -liable nodes used to group subscribers will
not display account level charges.
Page 29
Sprint
Super User
Editing Manager
Reporting
Manager
Subscriber
Update SSIT Fields-
Yes
Yes
No
No
Access Remittance
Summary
Yes
Yes
No
No
Update User Permissions
Yes
Yes
No
No
Run Reports on Other
Yes
Yes
Yes
No
Subscribers
Surint eBilling & Analysis Hierarchy
"Che Sprint eBilling & Analysis application features a hierarchy that enables Super Users and
Managers to access usage information at appropriate reporting levels, depending upon hitt or her
user classification. The hierarchy structure is displayed along the left side of cBilling & Analysis
screens and shows the reporting levels of the wireless Accounts within your organization. Liable
accounts are denoted by I" preceding each account name. Grouping nodes arc denoted by " Mu
and are defined as any non -liable node within the hierarchy. These nodes are used to group liable
accounts or subscriptions for reporting purposes. Non -liable nodes used to group subscribers will
not display account level charges.
Page 29
Sprint
{
RFP 14 -11566 -DT City of Lubbock
Bill Period Endln
Rpr 19, 2005
`
$ - liable account
I
* - SSIT Labels are set here
Q SPRINT DEMO
CORPORATE SPONSORED
"$ ACCOUNT LEVEL CHARGES SPRINT
t
$ MARKETING
SALES
NORTH REGION
rD EAST REGION
M WEST REGION
M SOUTH REGION
The hierarchy organizes your account users into Super User, Manager, and Subscriber nodes at
each reporting level. The hierarchy enables Super Users and Managers to view their own account
information and the account information of those employees below them in the hierarchy. A
Super User can access account information on all wireless users in the City. A Manager can
access account information on all Subscribers below his/her reporting level in the hierarchy. A
subscriber can access only his/her own subscription information by clicking the Log On button on
the home page of the website.
Additionally, you can view the liable account number by placing your mouse over the account
line within the eBilling & Analysis hierarchy. The account number will appear in the lower left-
hand comer of the browser.
This hierarchy makes it easy for Super Users and Managers to track wireless usage among
individual employees or groups of employees, and it ensures access to users' calling activity is
restricted to authorized individuals. The reporting levels of the hierarchy are expandable and
collapsible using the plus and minus icons next to each node.
Convenient Data Analysis
Sprint eBilling & Analysis gives you the flexibility to generate a variety of reports that can be
shared with employees and other key people within your company. Through a range of data
fields, you can evaluate everything from spot usage trends to detailed information about a single
call. Authorized users have access to three months of detail and 12 months of summary
information. Furthermore, Sprint eBilling & Analysis allows you to view only the most pertinent
information about your wireless account, which helps you to more easily monitor your wireless
budget and gain solid insight into your company's wireless spending. This information can be
downloaded in either Tab or CSV format.
Customizable Reports
With the information gathered from Sprint eBilling & Analysis, the City can generate and
maintain customizable reports to fit your business structure and reporting requirements. As your
company evolves, this advanced application allows you to modify your reports to best suit your
business needs. You also have access to free -form fields which can identify subscribers by cost
center, employee ID, business unit, etc. for reporting purpoties.
Ca'8
Page 30
Sprint
RFP 14 -11566 -DT City of Lubbock
eBilling and Analysis Security
Every Sprint eBilling and Analysis user is automatically authenticated at the time of log on based
on the User Name and Password entered. The authentication process ensures the user is able to
access only information he/she is entitled to view or modify. All invoice information is protected
using secure https 128 -bit encryption when accessed. To further secure information, your Sprint
eBilling & Analysis session will end after 10 minutes of inactivity and you will need to log in
again to continue using eBilling & Analysis.
If the subscriber or your company representative disputes a charge in good faith, it may withhold
,c ment of that charge so Ion as time) payment of all undisputed charges are made; and within
P'Y g'� g YP'Y P g'� '
30 days of the due date, provides Sprint with a written explanation of the reasons for the dispute
of the charge. Credits for possible billing errors will be addressed as soon as the billing error is
confirmed by Customer Solutions or by your DCS. Disputed charges for dropped calls can be
credited to your account by dialing *2 or by going to our website at www.sprint.com. The credit
is then listed in the lkliscellaneous Credit portion of the invoice.
Page 31
Sprint
Smart CD Online
Sprint offers the Smart CD Online tool for reporting and account management. The Smart CD
Online allows the City to easily view, print and fax your account information and manipulate the
data for reporting purposes. With the simple navigation Smart CD Online offers, the City
financial analysts can review invoices quickly and efficiently, and analyze wireless service usage
and trends. The City can see charges related to equipment purchases and Sprint Retail Store
transactions, and even pay your monthly bill with the embedded Remittance Slip.
At the end of each billing cycle, all your account information is loaded into an MS Access
Database and posted on a secure website so that the customer can download the database. Each
user has a unique log in and to enhance security.
password
The Smart CD Online includes granular reports which capture detailed information on all calls
made, both cellular and Direct Connect, by each unit on the account. Reports include:
♦ Discounts and adjustments
0 Monthly access and usage summaries
o Usage by account group or individual
o Equipment purchases (identifies technology by unit)
o 'Call details
Reports are exportable to Excel for manipulation by the customer's account administrator. The
customer can also use Smart CD Online to create customized reports. Each Smart CD Online
includes a full suite of printable user documentation (requires Adobe Reader).
Please see Appendix B for Sprint's Sample invoices.
4. Uivcrtsv how the City will resolve invoicing problems or receipt of late monthly bills. Where
is the person located with whom the City will discuss problems? Who will this person be?
Sprint will assign a direct contact for support services through our Dedicated Care Organization.
A Dedicated Care Specialist (DCS) will handle all post -sales support with the responsibility for
ongoing billing maintenance and customer service. The DCS will participate in quarterly
customer discovery reviews and rate plan analyses and will also handle customer service and
billing related escalations.
If the subscriber or your company representative disputes a charge in good faith, it may withhold
,c ment of that charge so Ion as time) payment of all undisputed charges are made; and within
P'Y g'� g YP'Y P g'� '
30 days of the due date, provides Sprint with a written explanation of the reasons for the dispute
of the charge. Credits for possible billing errors will be addressed as soon as the billing error is
confirmed by Customer Solutions or by your DCS. Disputed charges for dropped calls can be
credited to your account by dialing *2 or by going to our website at www.sprint.com. The credit
is then listed in the lkliscellaneous Credit portion of the invoice.
Page 31
Sprint
}}
I
RFP 14 -11566 -DT City of Lubbock
E. Change Over Process:
1. Devcribe !now the City will he converted to the proposed cellular/2-wav services while
keeping existing phone numbers. The City expects that the cutover to these .cervices will be
dune without interruption of cellular•/2-way phone services and at no cost to the City.
Please see Sprint's response to Section 4.2 were we detailed the implementation plan Sprint will
put together with the input of the City. The City will retain all current numbers during the
conversion process. A typical swap of a phone takes anywhere from 5-15 minutes. No phones
will be swapped without the knowledge of the City; they will be done in accordance to our
implementation plan. No costs will be associated to the personnel Sprint will use during the
implementation process.
2. Alvo in the situation of a mass changeover of a type of pho►te the City is using during the
term of the contract (histigated by the vendor) .chat! not be liable for lite erpense of the phones
or aceevsories.
Sprint cannot forecast if there will be any other network changes that require mass
migration/disconnection, nor can we speak for any of the handset manufacturers. During our
recent Sun Setting of the Nextel Network Sprint made a "best effort" to minimize the cost of
change to our end-user customers.
3. Describe if the City will he able to retain the existing numbers fit service. If not how the new
numbering system will take effect.
There will be no loss of existing numbers during the migration process.
_
T �L-6 1
Wieless.L'oca rNumbePoitin""" W LWPI
The City will be required to provide the following information to begin the process of porting
your numbers to Sprint service. Generally, this information appears on an invoice.
a Billing name and address
a Account number or last four digits of Social Security number/Tax ID
4, Phone number you wish to port
Password (if applicable)
The information provided needs to be exact. Any deviations from your account information (i.e.
spelling errors, abbreviations, etc.) may result in delays in the porting process.
t, I
Once your request has been submitted to transfer your numbers to Sprint, the information is sent
electronically to the carrier who currently carries your phone numbers. That carrier will validate
your billing or other appropriate information, as well as your phone numbers. If any of this
information does not match your current listing with that carrier, they may send a request back to
Sprint that the phone number cannot be released due to a discrepancy. Sprint will then contact
the City to clarify or correct any issues.
Porting your numbers to Sprint will also require new devices. Your port order will be timed so
wireless devices will arrive before old devices have been deactivated. Some carriers are providing
a number -guarding functionality which may force you to call your current carrier to get your
number released. Sprint does not subscribe to that function and will not impede your ability to
choose the carrier you feel is right for you.
Page 32
Sprint
y }
{
RFP 14 -11566 -DT City of Lubbock
i
F. Other:
1. lir the event that a celhilur/2-way p6nrre is cloned Gy a hacker and the number is being «sed
by an unauthorized user, I«nv dues your company check four this kind (/f activity and what
would the City's liability he
Fraud Manaaement
Sprint takes fraud seriously, and has put in place a variety of personnel, technologies, and
procedures to prevent fraud and counter it when it does occur. The following is a high-level
overview of Sprint's Fraud Management program. To preserve its integrity, many of the details
are and confidential and cannot be shared.
V
Fraud Prevention Procedures
Sprint's network customer authentication and registration protocols meet or exceed industry fraud
prevention standards. At a high level, Sprint's fraud monitoring, investigation, confirmation and
countermeasure processes for wireless telecommunications fraud involves highly trained fraud
investigation specialists leveraging wireless usage, activity and transactional focused monitoring
Q
tools. Sprint also instructs our Customer Care employees to beware of common indicators of
fraud during the activation, and of wireless service.
purchase, payment
To preserve the integrity of the Sprint Fraud Management program, we do not divulge the
particulars of our end-to-end fraud management processes.
Fraud Prevention Technology
CDMA technology provides a high level of security against fraudulent use of services, including
cloning. Any time a mobile phone is powered on, or a call is placed or received, a registration
request is sent to the mobile to identify itself, and an authentication process takes place between
the Home Location Register (HRL) and serving MTX (a component of the DMS -100 switching
platform). A copy of the HLR authentication data is placed in the serving MTX's Visitor
Location Register (VLR) database for subsequent authentication. Re -registration can also be
triggered batted on a timer value or a change in the mobile's location. During registration, the
Q
mobile's Mobile Identification Number (MIN) and Electronic Serial Number (ESN) are
authenticated against the HLR or VLR data.
i
Sprint Fraud Management also deploys a number of activity- and transactional -focused
monitoring tools to quickly detect and mitigate fraudulent activity. To protect the integrity of our
Fraud Management program, Sprint does not provide specific details about these tools.
Fraud iblonitoring
Sprint Fraud Management receives near -real-time usage -record visibility for the majority of
Sprint product and services. When fraud is suspected and/or confirmed, Fraud Management will
place either a service hotline (redirection of all outbound transmissions) on the impacted
subscription or suspend the service. The action taken depends on the type of fraud activity.
For wireless industry -specific fraud (network/technical fraud), a rule-based usage fraud profiler
system helps -support the investigative process. However, the fraud investigator may need to
contact the designated end user of the device associated with suspicious dialing activity to
complete the fraud confirmation process. Sprint reserves the right to coordinate a number change
and/or device change to circumvent technical fraud activity. 'these changes will likely be
preceded with a service hotline/suspension.
Page 33
Sprint
RFP 14 -11566 -DT City of Lubbock
For subscription fraud, if the entire account is confirmed as fraudulent, service suspension will
occur. If not all subscriptions under a master account are confirmed as fraudulent, then only the
confirmed fraud account(s) will be decommissioned.
Fraud Resolution Timeframes
Sprint responds to and resolves fraud activity and as quickly as possible. Resolution timeframes
depend upon the number of devices, type of fraud, and the timeframe in which the fraud activity
is reported. Sprint's Fraud Management mission is to detect and mitigate fraud early to diminish
the impact to the City.
A dedicated Fraud Victim Assistance team, coupled with customized per -fraud activity -type
mitigation processes, secures a positive customer experience in the event of fraud. Fraud
detection and prevention is achieved by deploying wireline and wireless industry -specific fraud -
detection measures customized to Sprint's networks and customer base. If fraud is suspected, the
countermeasure applied to stop the fraud varies per fraud activity type. In each case, prompt and
customer -focused fraud activity mitigation assistance is provided.
Countermeasures and Billing Credit Process
In the event the City is confirmed as a fraud victim, Sprint Fraud Management personnel will
outline countermeasures and applicable billed -fraud -activity credit processes. Fraud activity
countermeasures can vary based on fraud -activity type.
Credits for fraudulent usage that has already been applied to your Sprint bill can vary depending
on circumstance. If the fraud occurred outside of your [tome Service Area, such as in a domestic
and/or international roaming network, fraudulent -usage credit adjustments may take more than
one billing cycle, depending on the frequency and timeliness of the roaming -market service
provider's transmission of the appropriate usage record file to Sprint.
Lost or Stolen Equipment Notificath)n Process
If you have a lost or stolen wireless device or suspect other fraud on any the City account, please
contact Sprint Customer Care available 240 by dialing *2 on your wireless phone or calling 800-
927-2199. If appropriate, the Care representative will refer you to Fraud Management. The City
will not be responsible for Lost/Stolen usage after notice has been received by Sprint.
Usage Dispute Process
If the City users dispute usage, the appropriate Care representative will evaluate the claim and
refer to appropriate dispute management department for follow up investigation. If the claim is
affirmed, adjustments will be applied in next billing cycle.
Identity Theft Victim Assistance
Identity theft is one of the fastest growing crimes in the nation. Sprint is committed to helping
consumers combat identity theft as quickly and painlessly as possible. Identity theft occurs when
someone uses your name, address, Social Security number (SSN), or other identifying
information without your knowledge to commit fraud or other crimes. In the telecommunications
industry, an account is established using this stolen information to avoid paying for services. This
act is commonly referred to as subscriber fraud.
For information on Sprint's victim assistance for identity theft victims, go to:
http://www.sprint.coin and type "identity theft" in the Search field.
Page 34
Sprint
RFP 14 -11566 -DT City of Lubbock
SPA I1 Prevention
Sprint's Corporate Security group continually monitors our network for suspicious or fraudulent
activity. To date, SPAM messaging has not been reported as a common problem for our wireless
email or short messaging service. Message lengths of 128 characters for wireless email and 160
characters for short message service are somewhat prohibitive for SPAM messaging.
2. If cellular device is stolen. Is there tracking capability?
Yeti there are .solutions available. Please note that tracking will only work if a phone is powered
on, phones with drained batteries cannot be tracked. Android and iOS phones have numerous
applications available for locating smartphones (this type of solution typically needs to be pre-
loaded). Feature phones can utilize a service by Sprint called Workforce Locator, this service
does not need to be pre -loaded and can be used if a phone is lost. Recovery of a phone cannot be
guaranteed since factors such as battery and coverage will impact the tracking solution.
3. Is there a passibility of pooling cell phone voice, data or terting usage to decrease the
amount of per phone usage costs?
All Voice Minutes will Pool across a single account (minutes will pool across separate
department accounts within the same account). Messaging does not Pool but Sprint will include
300 Messages at $0.00 (Smartphones include Unlimited Messaging), 1000 Messages are
available for only $3.00 per month and Unlimited Messaging is available for $5.00 per month.
Sprint does have Data Pooling options that are available.
4. Lc there a vet amount of long distance free with each phone or in a pooled plan? Please
i
erplain.
There is no set amount of minutes included for free. However, during Nights & Weekends all
Domestic Long Distance will be included at no extra charge. All Sprint Mobile -to -Mobile
Domestic Long Distance calls will at no charge during any time of day. During the hours of 7:00
AM — 7:00 PM (Mon — Fri) Domestic Long Distance calls made to a Landline will use minutes
from Anytime Pool, no additional charges will be incurred if they Domestic calls.
S. List local businesses to which you provide similar cellular12-way services that have 100 or
more cellular phones. Indicate name of business, number of cellular phones, person to contact
and their telephone number.
Customer:
City of Midland
Contact:
Jennifer Frescaz -Project Analyst - information Systems
300 N. Loraine, i`•lidland, TX 79701
I'Ihnne:
(432) 685-7510
Quantity of Devices:
170+ devices
C'nstomer:
Lubbock ISD - Early Childhood Intervention
Contact:
Laura Kender — Director
iddrec.c:
1628 19th Street, Lubbock, TX 79401
Phone:
(806) 766-1172
Quantity of Devices:
160+ devices
Page 35
Sprint
I
,I
RFP 14 -11566 -DT
Cushuner:
Covenant Hospital of St. Joseph Health System
Contact:
Tom Halpain — Data Mobility Specialist
.tddress:
3615 19th Street, Lubbock, TX 79410
I'lione:
(806) 725-9010
Quantity of Devices:
250+ devices
City of Lubbock
7
0
J1
It
Customer. City of Allen
Contact: Sid Hudson — Director of IT
Address: 305 Century Parkway, Allen, TX 75013
Phone: (214) 509-4850
Quantity of Devices: 240+ devices
R. GENERAL CONDITIONS
1. The Cellularl2-ivay phone services proposed must meet federal, State and PUC requirements.
The Vendor shall he responsible fur including till items required by these regulations even though
these items pray riot he requested in these specifications.
All Sprint devices meet Federal, State and PUC requirements that are applicable.
2. Any oarissians fi-om these specifications shall riot relieve the Vendor from the responsibility of
furnishh► g the necessary hiformation and costs required
Sprint respectfully takes exception to this provision as Sprint is providing its products and services
under the terms and conditions of the DIR Contract. Liability and indemnification obligations are
provided therein. .
J. Vendor shall include three (3) copies of their Proposal, inchiding illustrative and technical data
covering the proposed services. Also include a sample contract and warranty description, if
applicable.
Sprint has provided three copies of our Proposal including a sample contract
Page 36
Sprint
Customer:
Dallas Area Rapid Transit
Contact:
Cordell Hudson — IT Analyst
1401 Pacific Avenue, Dallas, TX 75202
Plume:
Quantity of Devices:
(214) 749-2567
600+ devices
I
Customer.
Dallas County Elections
Contact:
Toni Pippins -Poole — Elections Administrator
Address:
2377 N. Stemmons Freeway — Suite 820, Dallas, TX 75207
Phone:
(214) 819-6335
Quantity of Devices:
150+ devices
7
0
J1
It
Customer. City of Allen
Contact: Sid Hudson — Director of IT
Address: 305 Century Parkway, Allen, TX 75013
Phone: (214) 509-4850
Quantity of Devices: 240+ devices
R. GENERAL CONDITIONS
1. The Cellularl2-ivay phone services proposed must meet federal, State and PUC requirements.
The Vendor shall he responsible fur including till items required by these regulations even though
these items pray riot he requested in these specifications.
All Sprint devices meet Federal, State and PUC requirements that are applicable.
2. Any oarissians fi-om these specifications shall riot relieve the Vendor from the responsibility of
furnishh► g the necessary hiformation and costs required
Sprint respectfully takes exception to this provision as Sprint is providing its products and services
under the terms and conditions of the DIR Contract. Liability and indemnification obligations are
provided therein. .
J. Vendor shall include three (3) copies of their Proposal, inchiding illustrative and technical data
covering the proposed services. Also include a sample contract and warranty description, if
applicable.
Sprint has provided three copies of our Proposal including a sample contract
Page 36
Sprint
RFP 14 -11566 -DT City of Lubbock
4. Vendor shall include the financial in%orniation .li)r the Vendor and the Vender's parent
Company, if any.
Sprint 5 -Year Consolidated Financials
Q Sprint's commitment to building a financially sound company is proven in our financial reporting for
the last rive years. The investments made towards network upgrades and build out allow us to meet
subscribers' performance requirements.
0
�i
Our leadership experience, technological infrastructure, and financial stability enables us to offer our
customers innovative products and solutions to meet their telecommunications needs, today and well
into the future.
The following table lists Sprint Nextel Corporation's annual consolidated financial reporting for the
last five years.
Annual Financial Statements
Sprint's audited financial statements, quarterly earnings and other financial information are available
Q on the Sprint website at www.sprint.conVinvestors As a publicly traded company, and according to
current SEC regulations, Sprint must refer the City to its Annual Report and 10-K filings for this
information. We also appreciate your efforts to help us reduce costs and the use of paper by viewing
our statements online.
Highlights of Sprint's 2012 financial results are listed in the following table:
Sprint 2012 Sprint 2011 Sprint 2010 Sprint 2009 Sprint 2008
Year -to -Date
December 31 in millions
Consolidated Consolidated Consolidated Consolidated- Consolidated
Net Operating
2012 2011
Netoperating
Revenues
Revenues
35.38
33.69
32.58
32.38
35.6B
Adjusted
(4,326)
2 890
Diluted loss
per common share
1.44
Aerating
Ca Ex
4,261
3 130
(,7)g
Income
Adjusted OIBDA
4.813
5.1
5.6q
6.48
7.78
Net Income
loss
(4.3)
(2.8)
(0.595)
(2.4)
(2.8)B
apex
5AB
2.8
$1.9E
1.58
3.OB
Free Cash Flow
1.4 B
.42
2.5E
2.8q
1.8B
RPU (wireless)
$63.051
$59.7d
$55.0Q
$55.Od
$56.00
Annual Financial Statements
Sprint's audited financial statements, quarterly earnings and other financial information are available
Q on the Sprint website at www.sprint.conVinvestors As a publicly traded company, and according to
current SEC regulations, Sprint must refer the City to its Annual Report and 10-K filings for this
information. We also appreciate your efforts to help us reduce costs and the use of paper by viewing
our statements online.
Highlights of Sprint's 2012 financial results are listed in the following table:
(1.3)B generated in 4Q 12. Sprint did report negative Free Cash Flow for the year of 2012 due in part to
additional capital expenditures related to our Network Vision program. When complete, Network Vision,
is expected to provide 4G LTE coverage and better in -building coverage for voice and data.
4 Sprint platform, postpaid for the year
Page 37
Crrrir,�
Consolidated Results
Selected Unaudited Financial Data
Year -to -Date
December 31 in millions
2012 2011
Netoperating
Revenues
35,345
33,679
Operating loss income'
(1,820)
108
Net Loss
(4,326)
2 890
Diluted loss
per common share
1.44
0.96
Ca Ex
4,261
3 130
(1.3)B generated in 4Q 12. Sprint did report negative Free Cash Flow for the year of 2012 due in part to
additional capital expenditures related to our Network Vision program. When complete, Network Vision,
is expected to provide 4G LTE coverage and better in -building coverage for voice and data.
4 Sprint platform, postpaid for the year
Page 37
Crrrir,�
RFP 14 -11566 -DT City of Lubbock
Over the period of 2010-2012, Sprint had cumulative positive Free Cash Flow. Sprint did report
negative Free Cash Flow for the year of 2012 due in part to additional capital expenditures related to
our Network Vision program. When complete, Network Vision is expected to provide 4G LTE
coverage and better in -building coverage for voice and data.
Sprint's 2012 Net Revenue Breakdown:
Note: Figures are consolidated = Wireless + Wireline — Eliminations, thus the financial breakdowns
do not add up. Eliminations represent the revenue for the wireline business contributing to the
wireless revenues. In a consolidated view, it is netted out.
Page 38
c—.:`.,4.
Net Operating Revenue
Wireless In millions
Wirellne In millions
Wireless services
$29,107
Wireless equipment.
$3,248
-
Voice
$1,627
Data
$398
Internet
$1,781
Other
$75
Total
$32,355
$3,881
Note: Figures are consolidated = Wireless + Wireline — Eliminations, thus the financial breakdowns
do not add up. Eliminations represent the revenue for the wireline business contributing to the
wireless revenues. In a consolidated view, it is netted out.
Page 38
c—.:`.,4.
RFP 14 -11566 -DT City of Lubbock
9.4 Project Management Structure:
Provide a general explanation and chart, which specifies project leadership and reporting
` responvibilitiev. lj' ttse of subcontractors is proposed, identify their placement in the primary
management structure, and provide internal management description f or each subcontractor.
Customer satisfaction is a top priority at Sprint, and we demonstrate considerable effort working
toward and proving our success in this area. We create a culture focused on providing our
customers exceptional service and improving the overall customer experience at every touch
point. In the execution of a Wireless Solution, the following inherent challenges may or may not
a be present. However, Sprint has over 17 years of experience in the wireless telecommunications
industry and has demonstrated our competence.
Planning is Key —Communication and coordination with the customer
Adhere to the Schedule — Accommodate and plan for the resources necessary (equipment,
man -power, etc.)
> Meeting the needs of the customer — Prepare for the tasks by securing proper resources
H
Donald Katello
Sprint
1300 E Rochelle Blvd
Irving, TX 75062
Mobile: 972.639.7671
eFax: 913.523.1735
Donald. KatelloO Sorint.com
> Initiating Process
ILJ� > Planning Process
> Execution Process
Controlling Process
Page 39
Sprint Account Management Roles and Responsibilities
The Sprint Account Manager will own and manage the overall project, including the following:
Prepare formal project plan, identify tasks, identify appropriate team participants, assign
responsibilities and due dates
Conduct project kickoff meetings
Conduct implementation planning session(s) with the Sprint Account Team and the City
Q
Coordinate review and approval of implementation plan
Conduct internal and external status meetings
Manage internal teams as required
Resolve project roadblocks through escalation
Provide project documentation
Sprint Account SIanagement Processes
The Sprint Account Manager will have overall responsibility for the project and will work closely
with the City to ensure a successful implementation, based on contract requirements. Upon
contract award, the City should appoint an internal project point -of -contact who will be an
integral part of the project process. Five basic processes belong to most projects:
> Initiating Process
ILJ� > Planning Process
> Execution Process
Controlling Process
Page 39
0 I
RFP 14 -11566 -DT City of Lubbock
Closing Process
Often they are interrelated or overlap because the result of one process is required to complete
one of the other four.
Initiating Process
The Initiating Process involves gathering project resources to accomplish the work involved in
the project. Involvement of a Sprint Account Manager is typically based on the size and
complexity of the project. If Sprint Account Management involvement is warranted, the Account
Manager will be assigned. The Sprint Account Manager will schedule the project kick-off call.
Planning Process
+!� The next step, the Planning Process, is most critical since it customizes a plan of action to meet
your requirements for a successful project and it is the foundation from which the Sprint Account
Manager will work. The involvement of the City is crucial so your business environment is
represented and your expectations are communicated and met.
Krecution Process
In the Execution Process, the Sprint Account Manager coordinates the resources to carry out the
plan. The Sprint Account Manager and the Account Team must coordinate and direct the various
technological and organizational interfaces which exist in the project. In addition, the Sprint
Account Manager will communicate the project's status, based on the communication plan.
Controlling Process
In the Controlling Process, the Sprint Account Manager monitors project performance using the
methods established in the project plan. The project team monitors and measures progress and
will take corrective action as needed to ensure project objectives are met. Some monitored
objectives include:
Ensuring project quality
Adherence to the project schedule
Q i, Managing risk
> Managing change control
Closing Process
In the Closing Process, the activities for implementation have been completed. The Sprint Project
Manager compiles a project review and documents all lessons learned. A project closeout
meeting will be held with Sprint and the City to evaluate the project and confirm we meet the
project's success criteria.
Sprint Project Alanagentent Summary
While selecting your telecommunications solution provider, keep in mind, the Sprint Project
Manager can facilitate, manage, and support a seamless, efficient conversion to Sprint and ensure
a positive customer experience throughout the transition.
Page 40
Mi
I
RFP 14 -11566 -DT
9.5 Prior Experience:
City of Lubbock
Describe general relevant corporate experience providing service to organizations similar in
size, complexity and type of government.
List customer references, concentrating on organizations with similar environments,
preferably within the state. Evert more preferable are customer references in the area.
I list of existing city, county, or other public entity users of sintilar systems provided by
the respondent must be included. Please give the client name, contact person, address,
telephone number, and number o%'cellttlar/2-way phones. These references nnrst have
a minimum of 100 cellular -12 -way phones.
Customer: City of Midland
Contact: Jennifer Frescaz -Project Analyst - Information Systems
300 N. Loraine, Midland, TX 79701
Phone: (432) 685-7510
Quantity of Devices: 170+ devices
Customer: Lubbock ISD - Early Childhood Intervention
Contact: Laura Kender — Director
Iddress: 1628 19th Street, Lubbock, TX 79401
!'hone: (806) 766-1172
Quantity of Devices: 160+ devices
Customer:
Covenant Hospital of St. Joseph Health System
Contact:
Tom Halpain — Data Mobility Specialist
Address:
3615 19th Street, Lubbock, TX 79410
!'hone:
(806) 725-9010
Quantity of'Devices:
250+ devices
Customer: Dallas Area Rapid Transit
Contact: Cordell Hudson — IT Analyst
1401 Pacific Avenue, Dallas, TX 75202
Phone: (214) 749-2567
Quantity of Devices: 600+ devices
Customer: Dallas County Elections
Contact: Toni Pippins -Poole — Elections Administrator
Iddress: 2377 N. Stemmons Freeway — Suite 820, Dallas, TX 75207
Phone: (214) 819-6335
Quantity of Devices: 150+ devices
Page 41
Cr,Ytn+
RFP 14 -11566 -DT City of Lubbock
Customer: City of Allen
Contact: Sid Fludson — Director of [T
,lthh•ess: 305 Century Parkway, Allen, TX 75013
Phone: (214) 5094350
Quantity of Devices: 240+ devices
0
Dl
ry
R]
u
11 Page 42
j
0 RFP 14 -11566 -DT City of Lubbock
9.6 Personnel:
Inchrde nanres and qualifications of all professional persorurel who will be assigned to this
project. State the primary work assigned to this person and the percentage of time each person
I
will devote to this ►work. Identify key persons by names and title. Provide all resumes.
Account Team Support
The Sprint Account Team organizational structure outlined for the City is dedicated to support the
products and services offered in this proposal. As the number of products and services provided
by Sprint increases, the Account Team and support personnel will increase proportionately. On
a behalf of the City, this group coordinates activities of other applicable support groups within
Sprint. The Account Team is managed from both the Lubbock and Dallas — Fort Worth offices
and consists of the members shown in the following table.
0
11
M
1
I
11
u
Title
Responsibility
Sprint Personnel
Account Manager
Point of contact for pre -sales needs assessment
Don Katello
based on customer requirements and needs,
(972) 639-7671
contract negotiation, implementation and post -sales
Donald. KatelloOsorint.com
account management. Your Account Manager also
oversees product and sales support and facilitates
(19 years of experience)
problem solving of technical, training, billing, service,
and other issues.
Account Executive
Proposes customer solutions based on customer
Dan Mikel
requirements and needs resulting in decisions for
(806) 441-5582
Sprint. Provides consultative oriented solutions
sales leveraging the Sprint Corporate portfolio.
Daniel. I. Mikel(@sorint.com
Collaborates with technical and other support
(8 years of experience)
services, and with other Sprint sales resources to
maximize sales focus. Leads account strategy
planning and builds key customer relationships.
Sales Manager
Manages Sales Executives who are focused on
Mary Beth Tedesky
solution selling. Serves as first point of escalation
(972) 405-2834
for any sales -related issues.
(15 years of experience)
Area Regional Sales
Oversees branch offices in region. Serves as
Lorl-Anne Hill
Director
second point of escalation. Works with account
(954) 713-9600
teams and management to secure internal
(11 years of experience)
resources necessary for contract negotiations and
internal support.
Area Sales Vice
Oversees administrative sales staff who identify
Sharon Montgomery
President
markets and outline strategies. Coordinates
(20 years of experience)
external vendors to integrate various systems and
equipment to assure innovative products, services,
and engineering solutions meet client needs.
Solutions Engineer
Provides technical support as well as engineer,
Mike Serna
design and initiate delivery of wireline and
(210) 286-8098
customized wireless solutions. Coordinates with
supporting organizations (network, operations,
fyliouel.g.sernaCa�sorint.com
product, sales, care, tier 11 and external partners) to
(14 years of experience)
ensure design meets customer requirements. Is the
customer's and sales team engineering point of
contact for evaluating the need for and engaging
other Sprint resources. Proactively supports in -
region customer events (i.e. demos, training, data
shows, launch events, etc.). Engages and
coordinates data solution vendor support as
Page 43
c—.:-4-
E
l
RFP 14 -11566 -DT
City of Lubbock
Title
Responsibility
Sprint Personnel
As an industry leader in data services with over 30 years experience, Sprint can provide the City
required. Works with local sales and marketing
with access to our experienced network professionals to broaden your pool of technical expertise
teams to ensure objectives are established and met.
Dedicated Care
Specialist (DCS)
Responsible for post -sales support with the
Justin Mondragon
responsibility for account activation, account
(720) 420-6715
the Sprint network
maintenance, account modifications, ongoing billing
Sprint 11? Technical Consultants bring the City the expertise to implement, deploy, and
maintenance, payments, credits, balance disputes
Sprintsupport 11 OSprint.com
planet
and adjustments, customer training, cancel/suspend
technological environment is complex and resource intensive. Sprint can provide the
lost/stolen, seasonal, cancel features, performs
City with immediate access to a large team of experienced and certified network
I�
Customer Service roles such as add features, ESN
Our team of Security Design Engineers develops security solutions based upon the
Swaps, International, Plan change, responds to
unique business needs and security policy requirements of our customers, delivering
Contract questions etc. Assistance with enrollment
Service Design is a comprehensive service that ensures the security server is properly
in Self -Sufficiency tools/programs. Will proactively
and that the network and security server design provide the best possible
aimplemented
contact you on a monthly basis, participate in
Sprint has a team of Certified Internet System Security Professionals (CISSPs). The
quarterly sales reviews and rate plan analyses and
CISSP certification identifies a security professional who has met a certain standard of
will handle customer service and billing -related
relevant to what is happening in the practice of information security. The CISSP
escalations.
program certifies IT professionals who are responsible for development of information
Highly -Trained Technical Staff
As an industry leader in data services with over 30 years experience, Sprint can provide the City
with access to our experienced network professionals to broaden your pool of technical expertise
- allowing you to focus on your business. Our top-notch team of highly talented, highly trained
technical professionals provides a specialized support that is right on target:
Sprint has many trained engineers skillfully designing and deploying our customers'
networks and a large team of individuals dedicated to designing, testing, and evaluating
the Sprint network
Sprint 11? Technical Consultants bring the City the expertise to implement, deploy, and
help you achieve strategic success with one of the most reliable IP backbones on the
planet
Designing, implementing, and managing WANs and LANs within a rapidly changing
technological environment is complex and resource intensive. Sprint can provide the
City with immediate access to a large team of experienced and certified network
I�
professionals who will work to improve the performance of your overall business.
Our team of Security Design Engineers develops security solutions based upon the
unique business needs and security policy requirements of our customers, delivering
either a standard, modified standard, or customized solution. Sprint's Managed Security
Service Design is a comprehensive service that ensures the security server is properly
1
and that the network and security server design provide the best possible
aimplemented
implementation of your security policy.
Sprint has a team of Certified Internet System Security Professionals (CISSPs). The
CISSP certification identifies a security professional who has met a certain standard of
knowledge and experience and who continues to keep their knowledge current and
relevant to what is happening in the practice of information security. The CISSP
program certifies IT professionals who are responsible for development of information
security policies, standards, and procedures and managing their implementation across an
organization. Sprint's people and commitment to innovation make these
accomplishments possible.
Finally, Sprint has more Cisco -certified technicians (CCNAs) than any of our
competitors, and we are among the top two for CCDA certifications
In summary, Sprint is supported by the strongest force of certified engineers in the industry.
Page 44
Cnrint
RFP 14 -11566 -DT City of Lubbock
I
9.7 Authorized Negotiator:
Include nacre, address and telephone nuorher of person in your organization authorized to
negotiate contract terns and render binding decisions ort contract natters.
Contact Nanre(s): Michaela Clairmonte
Title: Manager, Contract & Negotiations
Phone: (703) 433-8581
1"ar: (703) 433-8798
Entail: Michaela.clairmonte@sprint.com
1 14
Sprint is responding to the RFP by offering the wireless products and services under its existing
contract with State of Texas — Department of Information Resources (D[R) Wireless Contract No.
DIR-SDD-1780, dated April 30, 2012 (the "DIR Contract"). The DIR Contract provides
customers with a wide array of products and services, a standard set of negotiated terms and
conditions, and highly competitive rate plans. Under this contract, authorized users, such as the
City of Lubbock, may place orders directly with Sprint for listed products and services.
j� Accordingly, Sprint respectfully takes exception to all terms and conditions presented in the RFP
I� that are not required by law. Sprint has made a good faith effort to respond to all other
Solicitation requirements to the best of its ability and knowledge.
Section 20. The City Right to Audit. Sprint has read, understands and will comply subject to the
following: Upon reasonable prior written notice, Sprint shall make records relating to the contract
available to Customer at Sprint's business offices during normal business hours for inspection,
a examination or audit. Further, due to the highly sensitive and proprietary nature of Sprint's
records, any third party auditor acting on behalf of the Customer shall be subject to prior approval
by Sprint and may be required at Sprint's sole discretion to execute Sprint's standard Non -
Disclosure Agreement prior to examining, inspecting, copying or auditing Sprint's records.
Additionally, if the City does find an overcharge, Sprint will refund the City following an
independent third -party review of the City's findings. .
4.6 Vendor Responsibilities (Pg. 14). - Sprint respectfully takes exception to this provision to
the extent it requires Sprint to provide Most Favored Customer pricing. Sprint recognizes the
Customer's buying power and strives to provide the most competitive pricing available.
However, offering true most favored customer pricing presents several challenges for Sprint: (i)
as a common carrier, Sprint is prohibited by law from unreasonably discriminating between
similarly situated customers; (ii) offering such pricing may trigger provisions in other Sprint
agreements compelling Sprint to provide credits or rebates to other customers or categories of
customers, which may not be commercially feasible, thereby placing Sprint in breach or default;
and (iii) providing most favored customer pricing is against Sprint corporate policy. Sprint will
continue to offer highly competitive pricing and discounts for its services in a manner in which
the prices Sprint charges its customers for the same services are not unreasonably dissimilar for
(� similarly situated customers with like traffic patterns, volumes, commitment levels and the like.
Section 8. General Conditions (No. 2). Sprint respectfully takes exception to this provision as
Sprint is providing its products and services under the terms and conditions of the DIR Contract.
Liability and indemnification obligations are provided therein.
Page 45
Cnrin♦
EXHIBIT C
City of Lubbock, TX
High Technology
RFP 14 -11566 -DT
Cellular Phone Services and Devices
GENERAL REQUIREMENTS
INTRODUCTION AND OVERVIEW
1.1 The City of Lubbock is issuing a Request for Proposal (RFP) under the guidelines of a
High -Technology RFP, and the award of the contract shall be made to the responsible
vendor whose proposal is determined to be the best evaluated offer resulting from
negotiation, taking into consideration the relative importance of price, qualifications,
experience, references, local support and service, and other evaluation factors set forth.
Receipt of any proposal shall under no circumstance obligate the City of Lubbock to accept
the best price offering.
1.2 The Contract Agreement awarded under this RFP will grant to the successful respondent
rights for wireless phone services for the City of Lubbock, Texas for a period of two year
with two additional one-year options.
2. CURRENT ENVIRONMENT
The City of Lubbock has approximately 250 wireless phones in service, and uses an average of 87,500 cell
minutes. Based on the results of the RFP and need, the number of cellular/2-way phones needed may
change.
SCOPE
These specifications encompass the requirements for Vendor response via sealed proposals for cellular/2-
way phone services. The responder to this Request for Proposals shall be solely responsible to ensure that
the services offered shall meet the City of Lubbock's requirements.
4. VENDOR RESPONSIBILITIES
The Vendor shall bear the following responsibilities:
4.1 Demonstrate, by local references, prior to acceptance of proposal that the cellular/2-way
services being proposed to the City of Lubbock will perform as represented in the
proposal. (Cellular/2-way phones should be available for a trial period during the RFP
process to confirm service availability)
4.2 Provide complete, turnkey, swap -out of cellular/2-way phones and accessories (car & wall
chargers, and cases or belt clips) for the City of Lubbock without any interruption in
service.
4.3 Provide training and appropriate documented instructions to the City of Lubbock for the
use of its proposed cellular/2-way services.
4.4 Provide fixed price services for two year with two additional one-year options.
4.5 Provide local Customer Care Center or service facility for all phone repairs and
replacements; and for phone accessory repair and replacements for the entire length of the
contract.
1
Q:Purchase/Bid Docs/RFP 14-11566-DT/Cellular Phone Services and Devices
4.6 Furnish a map, indicating the location of cellular tower sites that will be used to provide
the cellular service included in this proposal and their coverage area. If the coverage area
increases in size for other customers of the Vendor, then the City of Lubbock should have
the option to increase its service area. Areas where roaming charges apply shall be clearly
indicated.
4.7 If a government agency in the State of Texas is given a lower rate during the life of this
proposal, the lower rate will apply to this proposal.
4.8 Legal venue for this proposal will be Lubbock County and Choice of Law for this proposal
will be Texas.
5. RIGHTS OF THE CITY OF LUBBOCK
The City of Lubbock reserves the right to award these services on the basis of responses to this RFP or an
agreement / proposal with the State of Texas, for cellular/2-way services, whichever is deemed solely by
the City to be in its best interests. The City of Lubbock reserves the right to negotiate any and all parts of
the proposals received, reject any and all proposals, or to accept selected components of any proposal. The
City of Lubbock reserves the right to award these services for all existing number of phones, some of the
phones or none of the phones, whichever is deemed solely by the City to be in its best interests. If a
responding Vendor or their parent company has an agreement or proposal in effect with the State of Texas,
indicate what the agreement / proposal is and how it compares to your proposal to the City.
6. SELECTION CRITERIA
20% Quality of references received from business users of the Vendor's cellular/2-way services and
financial information provided by the Vendor.
30% Ease of access to customer care center or service facility and coverage areas.
10% Adequacy of reporting (invoicing) to enable City to allocate charges by employee, i.e. electronic
billing. (Including allowing showing the incoming phone numbers on the bill)
30% Net monthly cost to the City for cellular/2-way services.
10% Disaster plan for Cellular/2-way services.
The successful Vendor(s) must score at least 80% of each of the above evaluation criteria.
7. DETAIL SPECIFICATIONS
Vendor shall indicate to what extent the cellular services being proposed meet, exceed or falls short of the
stated requirements. This discussion is to follow each specification description. Discussion such as "Meets
all specifications" or "See attached specifications" do not qualify as explanations of what the Vendor is
proposing.
7.1 Features:
A. City of Lubbock is interested in the following features on some or all of the proposed
devices and will need prices for these items in the proposal
1. Texting
2. Data
3. Internet
4. Group 2 -Way
B. Service:
2
Q:Purchase/Bid Docs/RFP 1411566-DT/Cellular Phone Services and Devices
1. Indicate the location of your service facility and ability to provide parts and equipment.
Also, indicate the hours of operation.
2. Explain the procedure if a phone is stolen/lost on the weekends or after hours.
3. Discuss who will provide service to the City and what the response time will be for
delivery of new or replacement phones or additional accessories.
4. In the event of a major problem, provide an escalation list of personnel that can be
contacted. List name, title, location and contact phone number.
5. Explain the process when a phone model is being utilized by the City of Lubbock gets
discontinued by the vendor especially how it relates to accessories for the phone, parts for
the phone and replacement phones.
C. Emergency Situation or Weather Issues:
D. Billing:
1. In the event of an emergency incident, such as a weather related disaster, how would you
ensure cellular/2-way phone service for our Emergency Management Team and Public
Safety Group?
2. What would be your response time in activating this plan?
3. Do you have access to mobile towers to be delivered to an area of the City in need of
coverage in this situation?
4. Describe how the Vendor ensures that Cellular/2-way phone services will always be
available to the City including during severe weather conditions.
1. Discuss how charges for cellular/2-way phone calls are calculated. Will the rate be the
same for 24 hours per day 7 days a week? If not, discuss other rates and the hours
available.
2. Explain any other charges, costs, fees, etc., that the City could/will incur by using the
Vendor's Cellular/2-way services. Discuss any minimum charges that will be incurred by
the City.
3. Describe how invoices will be detailed so as to indicate all calls placed from or received by
a telephone, including number, City and State of number, date, time of call and cost of call.
Describe how the electronic billing will be handled and the formats available for the
invoice. Describe what media billing will be provided in. Provide samples of invoices that
show the above requirements.
4. Discuss how the City will resolve invoicing problems or receipt of late monthly bills.
Where is the person located with whom the City will discuss problems? Who will this
person be?
E. Change Over Process:
1. Describe how the City will be converted to the proposed cellular/2-way services while
keeping existing phone numbers. The City expects that the cutover to these services will
be done without interruption of cellular/2-way phone services and at no cost to the City.
2. Also in the situation of a mass changeover of a type of phone the City is using during the
term of the contract (instigated by the vendor) shall not be liable for the expense of the
phones or accessories.
3. Describe if the City will be able to retain the existing numbers in service. If not how the
new numbering system will take effect.
F. Other:
3
Q:Purchase/Bid Docs/RFP 1411566-DT/Cellular Phone Services and Devices
1. In the event that a cellular/2-way phone is cloned by a hacker and the number is being used
by an unauthorized user, how does your company check for this kind of activity and what
would the City's liability be?
2. If cellular device is stolen. Is there tracking capability?
3. Is there a possibility of pooling cell phone voice, data or texting usage to decrease the
amount of per phone usage costs?
4. Is there a set amount of long distance free with each phone or in a pooled plan? Please
explain.
5. List local businesses to which you provide similar cellular/2-way services that have 100 or
more cellular phones. Indicate name of business, number of cellular phones, person to
contact and their telephone number.
8. GENERAL CONDITIONS
1. The Cellular/2-way phone services proposed must meet Federal, State and PUC requirements. The
Vendor shall be responsible for including all items required by these regulations even though these
items may not be requested in these specifications.
2. Any omissions from these specifications shall not relieve the Vendor from the responsibility of
furnishing the necessary information and costs required.
3. Vendor shall include three (3) copies of their Proposal, including illustrative and technical data
covering the proposed services. Also include a sample contract and warranty description, if
applicable.
4. Vendor shall include the financial information for the Vendor and the Vendor's parent company, if
any.
9. PROPOSAL FORMAT
9.1 Prefacing the proposal, the respondent shall provide an Executive Summary of three (3) pages or
less, which gives in brief, concise terms, a summation of the proposal. Include descriptions of
primary and alternative configurations. The proposal itself shall be organized in the following
format and informational sequence:
1. Letter of Transmittal:
The letter of transmittal should be physically signed by an officer of the firm and include
the following:
• Name, address, and identification number (SSN or FEIN) of the respondent.
• Name, title and telephone number of the individual authorized to commit the
respondent, if different from above.
• Name, title and telephone number of the individual to be contracted regarding the
content of the RFP proposal, if different from above.
• City and state of respondent's corporate headquarters, if different from above.
• A statement ensuring validity of the proposal for at least ninety (90) days.
• A statement that the respondent understands and will comply with the various
clearance procedures required by the City including equal opportunity and tax
clearance certification.
4
Q:Purchase/Bid Docs/RFP 1411566-DT/Cellular Phone Services and Devices
9.2 Business Organizations:
State full name and address of your organization and identify parent company if you are a
subsidiary. Specify the branch office or subordinate element, which will perform, or assist in
performing, work herein. Indicate whether you operate as a corporation, partnership, or individual.
Include the State in which incorporated or licensed to operate.
9.3 System Concept and Solution:
Define in detail your understanding of the problem presented earlier in this request for proposal and
your system solution. Provide all details required in addition to those facts you deem necessary to
evaluate your proposal.
9.4 Project Management Structure:
Provide a general explanation and chart, which specifies project leadership and reporting
responsibilities. If use of subcontractors is proposed, identify their placement in the primary
management structure, and provide internal management description for each subcontractor.
9.5 Prior Experience:
Describe general relevant corporate experience providing service to organizations similar in size,
complexity and type of government.
o List customer references, concentrating on organizations with similar environments,
preferably within the state. Even more preferable are customer references in the area.
o A list of existing city, county, or other public entity users of similar systems provided by
the respondent must be included. Please give the client name, contact person, address,
telephone number, and number of cellular/2-way phones. These references must have a
minimum of 100 cellular/2-way phones.
9.6 Personnel:
Include names and qualifications of all professional personnel who will be assigned to this project.
State the primary work assigned to this person and the percentage of time each person will devote
to this work. Identify key persons by names and title. Provide all resumes.
9.7 Authorized Negotiator:
Include name, address and telephone number of person in your organization authorized to negotiate
contract terms and render binding decisions on contract matters.
9.8 Cost Proposal:
Complete a cost proposal evaluation matrix for the equipment specified. Be sure to indicate the
costs for each device type. Be sure to include discounts, where applicable, and type of payment
(monthly, annually, etc.)
10. ANY ADDITIONAL COSTS MUST BE CLEARLY INDICATED
10.1 Exceptions: any exception to this RFP must be explicitly indicated.
11. ACCEPTANCE TESTING
The successful respondent shall demonstrate a complete capability to maintain compliance with this
proposal specification.
12. PRICING
Please exhibit in Attachment A pricing per unit. Attachment C please list equipment offered in RFP.
Q:Purchase/Bid Docs/RFP 14-11566-DT/Cellular Phone Services and Devices
EXHIBIT D
DIR Contract No. DIR-SDD-1780
STATE OF TEXAS
DEPARTMENT OF INFORMATION RESOURCES
CONTRACT FOR PRODUCTS AND RELATED SERVICES
SPRINT SOLUTIONS, INC.
1. Introduction
A. Parties
This Contract for products and related services is entered into between the State of Texas,
acting by and through the Department of Information Resources (hereinafter "DIR") with
its principal place of business at 300 West 15`h Street, Suite 1300, Austin, Texas 78701,
and Sprint Solutions, Inc. (hereinafter "Vendor"), with its principal place of business at
6200 Sprint Parkway, Overland Park, Kansas 66251.
B. Compliance with Procurement Laws
This Contract is the result of compliance with applicable procurement laws of the State of
Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State
Business Daily, Request for Offer (RFO) DIR-SDD-TMP-169, on October 14, 2011, for
Hardware, Software and Services for Wireless Voice, Data, Pagers and Mobile Satellite
Voice. Upon execution of this Contract, a notice of award for RFO DIR-SDD-TMP-169
shall be posted by DIR on the Electronic State Business Daily.
C. Order of Precedence
This Contract; Appendix A, Standard Terms and Conditions For Products and Related
Services Contracts; Appendix B, Vendor's Historically Underutilized Businesses
Subcontracting Plan; Appendix C, Pricing Index; Appendix D, Service Agreement
Terms; Exhibit 1 Vendor's Response to RFO DIR-SDD-TMP-169, including all addenda;
and Exhibit 2, RFO DIR-SDD-TMP-169, including all addenda; are incorporated by
reference and constitute the entire agreement between DIR and Vendor. In the event of a
conflict between the documents listed in this paragraph, the controlling document shall be
this Contract, then Appendix A, then Appendix B, then Appendix C, then Appendix D,
then Exhibit 1, then Exhibit 2. In the event and to the extent any provisions contained in
multiple documents address the same or substantially the same subject matter but do not
actually conflict, the more recent provisions shall be deemed to have superseded earlier
provisions.
2. Term of Contract
A. The term of this Contract shall be one (1) year commencing on the last date of
approval by DIR and Vendor. Prior to expiration of the original term, DIR and
Vendor may extend the Contract, upon mutual agreement, for up to three (3) optional
one-year terms.
Page 1 of 9
DIR Contract No. DIR-SDD-1780
B. DIR agrees that Vendor may accept Purchase Orders with a termination date up to
one year beyond the then—effective termination date of the Contract. Vendor agrees
that it shall not accept Purchase Orders under the Contract for any term beyond one year
from the effective termination date of the Contract.
3. Product and Service Offerings
A. Products
Products available under this Contract are limited to Wireless Voice & Data Products
as specified in Appendix C, Pricing Index. Vendor may incorporate changes to their
product offering; however, any changes must be within the scope of products
awarded based on the posting described in Section 1.B above. Vendor may not add a
manufacturer's product line which was not included in the Vendor's response to the
solicitation described in Section LB above.
B. Services
Services available under this Contract are limited to Wireless Voice & Data Services
as specified in Appendix C, Pricing Index. Vendor may incorporate changes to their
service offering; however, any changes must be within the scope of services awarded
based on the posting described in Section LB above.
4. Pricing
A. Manufacturer's Suggested Retail Price (MSRP)
MSRP is defined as the product sales price suggested by the manufacturer or
publisher of a product.
B. Customer Discount
The minimum Customer discount from the Vendor for all standard Sprint Wireless
Voice and Data Service Plans for corporate -units will be 24% off eligible monthly
recurring charges.
The minimum Customer discount from the Vendor for all Sprint and Nextel
accessories for corporate -liable units is 20% off of current retail price. .
C. Customer Price
1) The price to the Customer shall be calculated as follows:
Customer Price = MSRP — Customer Discount
2) Customers purchasing products and services under this Contract may negotiate
more advantageous pricing or participate in special promotional offers. In such event,
a copy of such better offerings shall be furnished to DIR upon request.
3) If pricing for products or services available under this Contract are provided at a
lower price to: (i) an eligible Customer who is not purchasing those products or
Page 2 of 9
DIR Contract No. DIR-SDD-1780
services under this Contract or (ii) any other entity or consortia authorized by Texas
law to sell said products and services to eligible Customers, then the available
Customer Price in this Contract shall be adjusted to that lower price. This requirement
applies to products or services quoted by Vendor or its resellers for a quantity of one
(1) under like terms and conditions, and does not apply to volume or special pricing
purchases. This Contract shall be amended within ten (10) business days to reflect the
lower price.
D. Telecommunications Fees and Surcharges and Taxes
(a) The only applicable FCC authorized fee, surcharge or assessment in effect as of
the date of this Contract is the Federal Universal Service Fund charge. Any
additional FCC, PUC or other authorized telecommunications taxes, fees and
surcharges applicable to any Service may only be imposed during the Term, upon
a written amendment to authorize such imposition under the Contract. Vendor
acknowledges that certain Customers that are political subdivisions of the State,
are exempt from the imposition and collection of certain State
telecommunications fees, including the Texas Universal Service Fund Charge and
the Texas Infrastructure Fund assessment. In addition, State agency Customers
have additional exemptions from State telecommunications fees, including the 9-
1-1 emergency service fee, 9-1-1 equalization surcharge, poison control
surcharge, and late charges imposed under Section 55.010, Texas Utilities Code.
Vendor agrees to not bill for any items which are not mandated by the FCC, PUC
or other proper authority and which are otherwise not applicable to the Services
and for which Vendor has requested and received valid exemption certificates
from Customers. Vendor agrees to promptly correct any incorrect billings of
telecommunications fees and surcharges that occur. Vendor acknowledges that
DIR makes no representations about the exemption status of any Customers that
are assistance organizations, as defined in Section 2175.001, Texas Government
Code or certain private institutions of higher education under Section 2170.004
(5), Texas Government Code. Vendor must request and receive any exemption
certificates that may apply from each such organization directly.
(b) During the Term, all changes in the law or fee structures, which creates or
authorizes Vendor to impose an unlisted telecommunications fee and surcharge on
the Services, which Vendor desires to impose and for which DIR Customers do
not have an exemption, shall require an amendment in order to be effective
against the State, DIR and Customers. In the event of a change in the law or
telecommunications fees and surcharges structures, which results in an exemption
from payment in favor of the State, DIR and/or Customers, Vendor shall give
effect to the exemption without the necessity of an amendment hereto.
(c) Vendor acknowledges that certain Government Entity Customers are exempt from
state sales, use and excise taxes, Section 151.309, Texas Tax Code, and Federal
Excise Tax, 26 USC Sections 4253 (i) and 0). Vendor further acknowledges that
State agency Customers are exempt from the assessment and collection of sales
taxes imposed by political subdivisions of the State. See Sections 321.208
(municipalities) and 323.207 (counties), Texas Tax Code. The Government Entity
Page 3 of 9
DIR Contract No. DIR-SDD-1780
Customers shall issue a tax exemption certificate upon request to Vendor. Vendor
acknowledges that DIR makes no representation about the exemption status of
any Customers that are assistance organizations, as defined in Section 2175.001,
Texas Government Code or certain private institutions of higher education under
Section 2170.004 (5), Texas Government Code. Vendor must request and receive
any exemption certificates that may apply from each such organization directly.
E. Other Fees
Vendor acknowledges all activation fees and termination fees, including early
termination fees, are waived for all Customers.
F. Back -billing
Prices to Customers for Services inadvertently left off previous invoices by the
Vendor may be back -billed no more than 120 calendar days for usage. Pursuant to
PUC Rule 26.27, a six-month limit from the date of discovery of an error applies to
back -billing of all billed Services. Back -billing shall be included in the Adjustments.
For purposes of this paragraph, a billing Adjustment is as modification or correction
of a billing amount or an element of a Service.
G. DIR Cost Recovery Fee
The DIR Cost Recovery Fee (CRF) is authorized by Chapter 2170, Texas
Government Code, and DIR has the discretion to set the rate of the CRF to recover its
costs in accordance with the statute. The initial rate for the CRF is set forth in
Section 5 herein. The DIR CRF specified in Section 5 below shall not be broken out
as a separate line item when pricing or invoice is provided to Customer.
H. Shipping and Handling Fees
The price to the Customer under this Contract shall include all shipping and handling
fees. Shipments will be Free On Board Customer's destination. No additional fees
shall be charged to the Customer for standard shipping and handling. If the Customer
requests expedited delivery, Customer will be responsible for any charges for
expedited delivery.
I. Tax -Exempt
As per Section 151.309, Texas Tax Code, Government Entity Customers under this
Contract are exempt from the assessment of State sales, use and excise taxes.
Further, Government Entity Customers under this Contract are exempt from Federal
Excise Taxes, 26 United States Code Sections 4253(1) and 0). Assistance
organizations may be exempt from the assessment of State sales, use and excise taxes
under Section 151.310, Texas Tax Code. Vendor is responsible for determining
applicable taxes on assistance organizations. DIR makes no representation with
regard to the tax-exempt status of private institutions of higher education, qualified to
participate in this Contract pursuant to Section 2170.004(5), Texas Government
Code.
Page 4 of 9
DIR Contract No. DIR-SDD-1780
J. Travel Expense Reimbursement
Pricing for services provided under this Contract are exclusive of any travel expenses
that may be incurred in the performance of those services. Travel expense
reimbursement may include personal vehicle mileage or commercial coach
transportation, hotel accommodations, parking and meals; provided, however, the
amount of reimbursement by Customers shall not exceed the amounts authorized for
state employees as adopted by each Customer; and provided, further, that all
reimbursement rates shall not exceed the maximum rates established for state
employees under the current State Travel Management Program. Travel time may not
be included as part of the amounts payable by Customer for any services rendered
under this Contract. The DIR administrative fee specified in Section 5 below is not
applicable to travel expense reimbursement. Anticipated travel expenses must be pre -
approved in writing by Customer.
K. Changes to Prices
Vendor may change the price of any product or service at any time, based upon
changes to the MSRP, but discount levels shall remain consistent with the discount
levels specified in this Contract. Price decreases shall take effect automatically during
the term of this Contract and shall be passed onto the Customer immediately.
5. DIR Cost Recovery Fee
A) The Cost Recovery Fee (CRF) to be paid by the Vendor to DIR for
Telecommunications Products and Services based on the dollar value of all sales to
Customers pursuant to this Contract is two percent (2%). Payment will be calculated for
all telecommunications sales, net of returns and credits. For example, the CRF fee for
sales totaling $100,000 shall be $2,000.
B) All prices quoted to Customers shall include the applicable CRF fee. DIR reserves the
right to change this fees upwards or downwards during the term of this Contract, upon
written notice to Vendor. Changes in the CRF fees shall be incorporated into the price to
the Customers on the date designated by DIR.
6. Notification
All notices under this Contract shall be sent to a party at the respective address indicated
below.
If sent to the State:
Director, Communications Technology Services Division
With a copy to:
Attorney, Communications Technology Services Division
Department of Information Resources
300 W. 15th Street, Suite 1300
Austin, Texas 78701
Facsimile: (512) 475-4759
Page 5 of 9
DIR Contract No. DIR-SDD-1780
If sent to the Vendor:
Michaela Clairmonte
Sprint Solutions, Inc.
12502 Sunrise Valley Drive
Reston, VA 20196
Phone: (703) 433-8581
Facsimile: (703) 433-8796
Email: michaela.clairmonte@sprint.com
7. Shrink/Click-wrap License Agreement
Regardless of any other provision or other license terms which may be issued by Vendor
after the effective date of this Contract, and irrespective of whether any such provisions
have been proposed prior to or after the issuance of a Purchase Order for products
licensed under this Contract, or the fact that such other agreement may be affixed to or
accompany software upon delivery (shrink-wrap), the terms and conditions set forth in
this Contract shall supersede and govern the license terms between Customers and
Vendor. It is the Customer's responsibility to read the Shrink/Click-wrap License
Agreement and determine if the Customer accepts the license terms as amended by
this Contract. If the Customer does not agree with the license terms, Customer shall
be responsible for negotiating with the reseller to obtain additional changes in the
Shrink/Click-wrap License Agreement language from the software publisher.
8. Authorized Exceptions to Appendix A, Standard Terms and Conditions for Product
and Related Services Contracts.
1. Appendix A, Section 4.D. Assignment is hereby restated as follows:
D. Assignment
DIR or Vendor may assign the Contract without prior written approval to: i) a
successor in interest (for DIR, another state agency as designated by the Texas
Legislature and for Vendor, entity that has purchased all or substantially all of its
assets), or ii) a subsidiary, parent company or affiliate, or iii) as necessary to satisfy a
regulatory requirement imposed upon a party by a governing body with the
appropriate authority. Assignment of the Contract under the above terms shall require
written notification by the assigning party. Any other assignment by a party shall
require the written consent of the other party. Each party agrees to cooperate to
amend the Contract as necessary to maintain an accurate record of the contracting
parties.
2. Appendix A, Section 6.A. Service, Sales and Support of the Contract is hereby
restated as follows:
A. Service, Sales and Support of the Contract
Vendor shall provide service, sales and support resources to serve all Customers
throughout the State. It is the responsibility of the Vendor to sell, market, and
promote products and services available under the Contract. Vendor shall use good
faith efforts to ensure that current and potential DIR Eligible Customers are made
Page 6 of 9
DIR Contract No. DIR-SDD-1780
aware of the existence of the Contract. Excluding any existing and new purchases on
existing federal, cooperative and standalone contracts held by Vendor which were
executed prior to the effective date of this Contract and which DIR acknowledges are
not in conflict with Section 4(C)(3) of the Contract, all new sales to Texas DIR
Customers for products and services available under the Contract shall be processed
through the Contract.
3. Appendix A, Section 8.13.2. Detailed Monthly Report is hereby restated as follows:
2) Detailed Monthly Report
Vendor shall electronically provide DIR with a detailed monthly report in the format
required by DIR showing the dollar volume of any and all sales under the Contract
for the previous month period. Reports shall be submitted to the DIR Go DIRect
Coordinator. Reports are due on the fifteenth (15th) calendar day after the close of
the previous month period. If the fifteenth (15th) calendar day falls on a non -business
day, the report shall be due on the next business day. It is the responsibility of
Vendor to collect and compile all sales under the Contract from participating Order
Fulfillers and submit one (1) monthly report. The monthly report shall include, per
transaction: the detailed sales for the period, the Order Fulfiller's company name, if
applicable, Customer name, invoice date, invoice number, description, part number,
manufacturer, quantity, unit price, extended price, Customer Purchase Order number,
contact name, Customer's complete billing address, and other information as required
by DIR. Each report must contain all information listed above per transaction or the
report will be rejected and returned to the Vendor for correction in accordance with
this section.
4. Appendix A, Section 8.11A.A. is hereby restated as follows:
4) DIR CRF
a) The applicable CRF/administrative fee shall be paid by Vendor to DIR to defray the
DIR costs of negotiating, executing, and administering the Contract and to recover costs
of the telecommunications program. The CRF/ fee is as specified in Section 5 of the
Contract. Payment of the CRF fee shall be due on the seventeen (17`x') calendar day after
the close of the previous month period. If the seventh (17`) calendar day falls on a non-
business day, the cost recovery fee shall be due on the next business day.
5. Appendix A, Section 9.N. Required Insurance Covers is hereby restated as
follows:
N. Required Insurance Coverage
As a condition of this Contract with DIR, Vendor shall provide the listed insurance
coverage within 5 days of execution of the Contract if the Vendor is awarded services
which require that Vendor's employees perform work at any Customer premises
and/or use employer vehicles to conduct work on behalf of Customers. In addition,
when engaged by a Customer to provide services on Customer premises, the Vendor
shall, at its own expense, secure and maintain the insurance coverage specified
herein, and shall provide proof of such insurance coverage to the related Customer
within five (5) business days following the execution of the Purchase Order. Vendor
Page 7 of 9
DIR Contract No. DIR-SDD-1780
may not begin performance under the Contract and/or a Purchase Order until such
proof of insurance coverage is provided to, and approved by, DIR and the Customer.
All required insurance must be issued by companies that are A- financially rated and
duly licensed, admitted, and authorized to do business in the State of Texas. The
Customer and DIR will be named as Additional Insureds on all required coverage.
Required coverage must remain in effect through the term of the Contract and each
Purchase Order issued to Vendor there under. The minimum acceptable insurance
provisions are as follows:
1) Commercial General Liability
Commercial General Liability must include a combined single limit of $500,000
per occurrence for coverage A, B, & C including products/completed operations,
where appropriate, with a separate aggregate of $500,000. The policy shall
contain the following provisions:
a) Blanket contractual liability coverage for liability assumed under the Contract;
b) Independent Contractor coverage;
c) State of Texas, DIR and Customer listed as an additional insured;
d) 30 -day Notice of Termination in favor of DIR and/or Customer; and
e) Waiver of Transfer Right of Recovery Against Others in favor of DIR and/or
Customer.
2) Workers' Compensation Insurance
Workers' Compensation Insurance and Employers' Liability coverage must
include limits consistent with statutory benefits outlined in the Texas Workers'
Compensation Act (Art. 8308-1.01 et seq. Tex. Rev. Civ. Stat) and minimum
policy limits for Employers' Liability of $250,000 bodily injury per accident,
$500,000 bodily injury disease policy limit and $250,000 per disease per
employee.
3) Business Automobile Liability Insurance
Business Automobile Liability Insurance must cover all owned, non -owned and
hired vehicles with a minimum combined single limit of $500,000 per occurrence
for bodily injury and property damage. Alternative acceptable limits are $250,000
bodily injury per person, $500,000 bodily injury per occurrence and at least
$100,000 property damage liability per accident. The policy shall contain the
following endorsements in favor of DIR and/or Customer:
a) Waiver of Subrogation;
b) 30 -day Notice of Termination; and
c) Additional Insured.
Page 8 of 9
DIR Contract No. DIR-SDD-1780
This Contract is executed to be effective as of the date of last signature.
Sprint Solutions, Inc.
Authorized By: Signature on File
Name: John Dupree
Title: Senior Vice President
Date: 4/25/12
The State of Texas, acting by and through the Department of Information Resources
Authorized By: Signature on File
Name: Carl Marsh
Title: Chief Operating Officer
Date: 4/30/12
Page 9 of 9