HomeMy WebLinkAboutResolution - 2023-R0584 - PSA Contract 17746, Denovo Ventures, LLC; JD Edwards Financial Systems Support - 12/05/2023Resolution No. 2023-R0584
Item No. 5.20
December 5, 2023
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute
for and on behalf of the City of Lubbock, a Professional Services Agreement, by and between
the City of Lubbock and Denovo Ventures, LLC for JD Edwards Support, and related
documents. Said Agreement is attached hereto and incorporated in this resolution as if fully set
forth herein and shall be included in the minutes of the City Council.
APPROVED AS TO CONTENT:
L� IJ�.J ���� �' l �
Brooke Witcher, Assistant City Manager
APPROVED AS�T� FO
First Assistant CiTy Attorney
ccdocs IIIRES.PSA-Denovo Ventures, LLC
November 21, 2023
Resolution No. 2023-R0584
SERVICE ORDER 001
Cloud Managed Application Services
Contract 17746
�enovo
Customer: The City of Lubbock Texas Contact: Jay Zhine
Address: 1314 Avenue K Phone Number: (806)775-2366
City, State, Zip: Lubbock, TX 79401 Email Address: jzhine@mylubbock.us
MSA Referenced: October 27, 2009 Initial Term: Twelve (12) months
Effedive Date: January Ol, 2024 Successive Term: Twelve (12) months
This Service Order ("SO") is by and between Denovo Ventures, LLC. ("Denovo') and The City of Lubbock Texas
("Customer" or "Client") (each a"Party" and collectively the "Parties") and is subject to the terms and conditions of
the Master Services Agreement ("MSA") referenced above that has been executed by the Parties. ,
The Initial Term will begin on the Effective Date. Customer will have the option to renew, for Successive Term(s),
by providing Denovo at least sixty (60) days before the end of the then current Term. Such notice of renewal will
become effective on the date the then current Term expires. Such notice of renewal is subject to Denovo's
acceptance.
1. Service Entitlements
a. The Customer Applications and Service Descriptions are defined in Exhibit A. Specific Customer service
selections and service units are set forth in the Attachments to Exhibit A. for the avoidance of doubt, if not
expressly set forth in the Attachments to this Service Order as being provided by Denovo, Denovo is not
obligated to provide such Services.
b. Denovo's Standard Operating Processes, Service Level Agreements, Service Level Credits, and Other Terms
are defined in Exhibit B.
c. Denovo's Implementation and Onboarding Plan is provided in Exhibit C.
2. Service Fees and Pricinq
a. The one-time Fee for the implementation of the Service is waived.
b. The minimum monthly Service Fee is Six Thousand Eight Hundred Fifty-Eight ($6,858), payable monthly in
advance for each month within the Initial Term and any Successive Term, beginning lanuary 01, 2024 and
includes charges for the entitlements set forth herein. Any additional monthly Service Fees specified apply,
respectively, on a monthly basis, to any usage for that month above those included entitlements.
c. Customer will: (i) reimburse Denovo for all shipping, printing, copying, and other incidental services
reasonably incurred by Denovo in providing the Services requested by Customer at cost; and (ii) pay
Denovo, at agreed rates, for other additional expenses and services, including, but not limited to, travel
(which shall be reimbursed based on Denovo's Travel Policy), hourly additional support or consulting
services, remedy of Customer procedural use errors, additional telecommunications carrier charges
provided by Denovo, all as may be agreed in advance by the Customer and Denovo ("Other Charges") and
in accordance with the MSA. Other Charges shall be payable monthly, in arrears.
d. All Application Service Fee prices shall increase annually as of each anniversary of the Effective Date by the
percentage increase in the Consumer Price Index — All Urban Consumers of the Bureau of Labor Statistics
of the U. S. Department of Labor for U.S., for All Items with Base Years 1982-84=100 (the "CPI-U Index")
over each such annual period. Those annual increases will be measured from the month for which the most
recent index results are published at the time of adjustment.
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Denovo Confidential Information —Subject to Non Disclosure
IN WITNESS WHEREOF, Denovo and Customer have executed this SO as of the date set forth above.
ATT • ST:
Cou ey Paz, City Secr�
A PROVED AS TO CONTENT:
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James C. Brown, Chief Inf �nation Officer
APP O A. TO FO .
Mitch Satte hite s ss�stan ' y Attorney
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Exhibit A
Service Description
1. Service Description
Denovo will provide Customer with the Services as set forth in this SO. The Services are solely for use in
accordance with the MSA by those persons identified by Customer who are authorized to use the Services
("Named Users"), in return for the consideration specified. Applicable limitations to the selected Services
entitlements are set forth in the Attachments to this Service Description. For the avoidance of doubt, if not
expressly set forth in the Service Entitlements or the Attachments to this Service Description as being provided,
Denovo is not obligated to provide such Services.
1.1 Cloud Services.
Denovo will provide remote access to compute services, system software, communications, network
services, and data storage such that Customer may perform their business operations using service
resources described in this Service Description (the "Application" or the "Applications"). Except as
otherwise indicated on those Attachments, Customer is responsible for licensing the Applications and
supplying them to Denovo to be used in the provision of the Services.
ii. Denovo will select, provide, provision, and operate the computing hardware, system software, data
storage, and other resources needed to make the Applications available to Customer at facilities
selected and provisioned by Denovo (the "Cloud Service Resources"). Applicable limitations to the
Cloud Services entitlements are set forth in the Attachments to this Service Description. Usage in
excess of such entitlements will be provided at those fees for the applicable Cloud Service Resources
which shall be specified in the Attachments to this Service Description.
iii. Denovo will be responsible for procuring and administering maintenance for the Cloud Service
Resources. Changes made to products or release levels used in the Cloud Services will be completed
in accordance with Denovo Change Enablement Services (defined herein).
1.2 Operations Services.
Denovo will operate the Cloud Service Resources at all times and on all days. The Applications
supported by those Cloud Services Resources will be scheduled to be available to Customer at all times,
except for when system maintenance may be conducted within the Maintenance Services Period
(defined below). Customer's ability to access the Applications will be monitored continuously, with the
exception of any "Maintenance Time".
ii. Denovo will perform Operations Services at all times and on all days. Operations Services consist of: (i)
remedial and preventative maintenance of the Cloud Service Resources designed to minimize the
occurrence and duration of any service degradation or interruption; (ii) responding to alerts generated
by monitoring and survellance, (iii) responding to service desk cases submitted by any Named User
regarding problems with the Cloud Services Resources or problems completing tasks which previously
completed successfully, and (iv) responding to Customer service requests.
iii. As part of its Operations Services, Denovo will review and manage the Applications at all times, on all
days to maintain the configuration, integration, availability, performance, and stability of the
Applications. Denovo shall provide incident resolution for performance problems, operations issues,
and errors. These Services may also include (i) incident management, (ii) maintenance acitivities, (iii)
monitoring, (iv) performance management, (v) code refreshes and data copies, and (vi) operations
reporting.
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iv. Denovo Operations Services includes the implementation of vendor-provided modifications and
remedial "Patches" to address reported or discovered functionality problems. Denovo implements
Patches in accordance with its Change Enablement Services in a commercially reasonable timeframe
following its receipt of those Patches. Customer is responsible for separately procuring vendor-
provided maintenance of the Customer provided Applications under terms permitting Denovo to
request, receive, and administer that maintenance on Customer's behalf.
When authorized and enabied by Customer, and with Customer's assistance as may reasonably be
required, Denovo will escalate Application software issues to the software provider and will manage
thoses issues through resolution.
1.3 Database Support Services.
i. Denovo will install, configure, manage, and monitor relational databases, including those database
administration tasks required to ensure the database fully meets the requirements of the Operations
Services. Denovo will manage the physical database schema, structure, data definition, and database
objects.
ii. Denovo will be responsible for administering maintenance as required to support the Database
Operations Services. Changes made to products or release levels used in the Database Operations
Services such as applying database patches, creating new instances, and stopping and starting database
services will be completed in accordance with Denovo Change Enablement Services (defined herein).
1.4 Customer Support Services.
i. Customer will designate at least one (1) Service Coordinator. The Service Coordinator will designate
those Customer personnel who are to be Authorized Contacts for the Customer Support Services. The
Service Coordinator will promptly update designations for changes in the Authorized Contacts or to the
extent of their access. Denovo will complete the following actions promptly, when properly requested
by the Service Coordinator: (i) additions, deletions, or changes to Customer's list of "Authorized
Contacts" (as defined above) and (ii) declarations of "Critical Processing Periods" (as defined below).
ii. Denovo will provide a Service Desk service staffed at all times and on all days. Denovo will receive and
address all incident reports, service requests, and other adminstrative matters submitted to the Senrice
Desk through accordance with the Service Level Targets.
1.5 Dato Storoge and Protection Services.
As set forth in this Service Description and its attachments Denovo will make available to Client
appropriate data storage on which to store and maintain Applications data for use with the
Applications.
ii. Denovo will create and manage backup copies of Applications data and software used in the Services
in accordance with Denovo data backup and protection procedures associated with each Client
workload. Data Storage and Protection Services include the offsite storage of backup copies of
Applications data.
iii. Backup and data protection processes shall be conducted as to not impact the performance or
processing of the Applications, or at a time mutually agreed upon by the Parties. Any applicable
limitations to the Service Resources entitlements are set forth in the Attachments to this Service
Description.
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1.6 Security Services.
As set forth in this Service Description and its attachments Denovo will provide managed information
security services. Denovo will provide the security tools, personnel, practices and policies to manage
security.
a. Provide security services focused on prevention, mitigation, and recovery.
b. Manage perimeter / network security, firewall systems, and network intrusion detection systems.
c. Provide and manage vulnerability scanning of server instances and critical perimeter infrastructure
including firewalls, routers, proxy and load balancers per Denovo standard operating procedures.
d. Provide host-based intrusion prevention and detection for Internet facing server instances.
e. Provide and manage system anti-virus and malicious code prevention for all Microsoft Windows
server instances.
f. Provide and manage host-based intrusion prevention and intrusion detection for all linux / Unix
serverinstances.
g. Provide and manage internal vulnerability scanning of server instances per Denovo standard
operating procedures. Vulnerability scanning is performed continuously, consistent with the
capabilities of the chosen service.
h. Provide security monitoring and continuous improvement using security related logs from
firewalls, routers, intrusion detection, logs, and events.
1.7 Change Enablement Services.
i. Denovo will follow its defined Change Enablement Process in completing changes to the Services. This
may include changes to products or release levels used in the Services. This may also include installing
and implementing Application Patches ("Change Management Services"�.
The Change Enablement Process will in include, at a minimum: (i) advance notification to the Service
Coordinator of the change to be conducted, its work steps and expected timetable; (ii) preparation of
a written change management plan which identifies the specific change, the Services components
affected by the change, Denovo and Customer testing steps, a risk assessment, a recovery or back-out
plan to include risk mitigation measures, (iii) submission of the change management plan to the Denovo
Change Approval Board for approval prior to implementation; (iv) testing of changes in non-production
environments or, if not practical, during time periods as approved by Customer; (v) coordination of the
implementation of the change with the Service Coordinator; (vi) verification of the successful
completion of the change with the Service Coordinator; and (vii) posting the results of the change to
Denovo service management systems.
1.8 Maintenance Services.
Denovo will use its commercially reasonable and diligent efforts to perform maintenance on the
Applications during the hours and days agreed to by Customer and set forth in this Service Description
and its Attachments (the "Maintenance Services Period"). Denovo will notify Customer in accordance
with its Change Enablement Services and then perform the specified maintenance on the Applications
("Maintenance Time").
Denovo will provide advance notice of its planned activities during the Maintenance Services Period
through its customer support procedures. Customer will be notified of the complete of the
Maintenance Services by Denovo after those Applications used by the Customer have successfully
completed validation and testing.
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1.9 Functional Support Seroices
i. Functional Support Services consist of responding to Customer issues and questions regarding the
functioning and use of the Applications and Cloud Services as submitted by Customer's "Authorized
Contacts". The Service does not include the development or implementation of new functionality, new
business locations, new business units, or new reports, programs, or objects.
ii. Denovo will provide the Functional Support Services through its Service Center ("SC") from 6:00 AM to
6:00 PM, Mountain Standard Time, Monday through Friday (the "Functional Support Hours"). The
Service Coordinator (defined below) will provide Denovo with the names of up to five (S) Customer
employees who have a substantial level of functional and procedural knowledge regarding Customer's
use of the Applications. Functional Support Services are not provided on Denovo's holidays (which will
not number more than ten (10) per calendar year).
iii. Denovo will complete the following actions promptly, when properly requested by the Service
Coordinator: (i) additions, deletions, or changes to Customer's list of "Authorized Contacts" (as defined
above) and (ii) declarations of "Critical Processing Periods" (as defined below).
iv. Critical Processing Periods. When notified by Client of occasions where Client is engaged in using the
Services for critical business processes involving special efforts by Client including, but not limited to,
such matters as acquisition activities, special payroll periods, fiscal year closes ("Critical Processing
Periods"), Denovo will: (i) notify its operations and support personnel of those special efforts; (ii) avoid
maintenance and downtime during that Critical Processing Period; and (iii) accelerate the response to
incidents and service requests arising during that Critical Processing Period. The efforts of Denovo are
subject to the availability of resources and Denovo's need to staff appropriately for its business
generally. Client will promptly notify Denovo once the need for a Critical Processing Period is identified.
Denovo reasonably expects Client to provide five (5) business days' notice in advance of a Critical
Processing Period and expects that a Critical Processing Period shall not be more than forty-eight (48)
hours in duration. Client will identify Critical Processing Periods only for events outside of typical, day-
to-day performance of Client's work. Client is entitled to four (4) Critical Processing Periods per year.
1.10 Lifecycle Management Services.
Application Lifecycle Management Services consist of applying Technical Upgrades and Application
Upgrades including database and operating system updates as required for the Applications. The
request for such Services will be submitted by Customer's "Authorized Contacts"). These Services are
scheduled based on availability. Typically, these Services must be scheduled sixty (60) days in advance.
Denovo will perform "Technical Upgrades" consisting of new run time services (e.g., tools,
environments) releases or versions of the run time services or supporting software issued by the
vendor of that Application as part of its maintenance offering, typically indicated by a change in the
numeric identifier of that run time services software. Denovo will apply Technical Upgrades in
accordance with the Change Enablement Section of this Service Description. Customer is responsible
for separately procuring vendor-provided maintenance of the Applications to be supplied by it under
terms permitting Denovo to receive and administer that vendor-provided maintenance on Customer's
behalf.
iii. Application Upgrades. Denovo will perform "Application Upgrades" consisting of functional programs
(e.g., general ledger, payroll) releases or versions of the Application functional software issued by the
vendor of that Application as part of its maintenance offering, typically indicated by a change in the
numeric identifier of that Application software. Denovo will apply Application Upgrades in accordance
with the Change Management Section of this Service Description.
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iv. Customer is responsible for separately procuring vendor-provided maintenance of the Applications to
be supplied by it under terms permitting Denovo to receive and administer that vendor-provided
maintenance on Customer's behalf. Oenovo is responsible for procuring and administering vendor-
provided maintenance for any Applications to be supplied by Denovo.
Notwithstanding anything to the contrary contained herein or otherwise, Denovo will not be required
to provide Customer with Lifecycle Management Services as provided in this Agreement if there are
less than six (6) months remaining in the then current Term.
vi. The Service includes the project management, application technical (e.g., JD Edwards CNC, and at a
minimum application net change training, and support for issues resolution. The Service may include
application testing support and development retrofit support. If these Services are included, they will
be defined in the Entitlements.
1.11 Disaster Recovery Services.
i. Disaster Recovery Services are invoked when an unplanned event or condition renders Denovo unable
to provide the Cloud Services. Disaster Recovery Services provide for restoration of the Services as set
forth in this Service Description through an encrypted network connection. The Recovery Time
Objective ("RTO") defines the target amount of time that the Applications remain unavailable. The
Recovery Point Objective ("RPO") represents the target point in time, prior to a Contingency Event, to
which data can be recovered.
ii. Denovo will provide Disaster Recovery Services for the then current version of the Applications,
excluding any elements that were in development or testing. In addition to the other services specified
in this SOW, Disaster Recovery Services include monitoring and management of the target environment
to include data replication management, synchronization management, audit reports, data latency and
performance management, and internal testing and validation checks.
iii. With Client or in conjunction with other Clients, Denovo will schedule and conduct one (1) test per year
of the Disaster Recovery Services. This will include the execution of failover if requested by Client,
assist Client with validation of solution to include application functionality, record counts, etc., creation
and management of Disaster Recovery Plan.
1.12 Enhancement Services.
Enhancement Services consist of assisting Customer with the implementation or use of functionality,
application development, consulting services, and technology services for the Applications. The
request for such Services will be submitted by Customer's Service Coordinator(s) or an Authorized
Contact.
ii. Enhancement Services are based on Customer's commitment to consume the Service Entitlement
during each calendar quarter (the "Quarterly Period"). Customer and Denovo shall use their
commercially reasonable and diligent efforts to request and perform the services accordingly.
iii. Services consumed in excess of those entitled during any Quarterly Period Customer will be billed at
the hourly rate defined Attachment 1 to this Service Description.
iv. Denovo shall provide a quarterly summary of Service Entitlements and the consumption of those
Service Entitlements (the "quarterly Report"). Each quarterly report shall include a summary of the
items which consumed the Application Enhancement Services. This summary shall be provided to
Customer promptly, through email or other written means.
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1.13 Service Management.
Run Book. Denovo will create process documentation and procedures for the Services (the "Run
Book"). These procedures will be reviewed periodically, or upon the mutual written agreement of the
parties, and may be updated throughout them.
a. The Run Book shall include, but is not limited to:
1) Operational communication and process between Customer and Denovo teams.
2) Customer support procedures to include reporting, escalation, and contact information.
3) Key support roles to include Service Coordinators and Authorized Callers.
4) Service Desk logging, ticketing, management, and reporting.
5) Change Enablement communication and coordination.
6) Data protection, backup, and restoration procedures.
b. The parties agree that the Run Book will be materially complete ninety (90) days after the'go live'
or conversion to Denovo production services.
ii. Service Reviews. Customer and Denovo shall meet periodically at a manager or higher level to review
matters related to their relationship and this Service Description ("Service Reviews").
a. Service Reviews shall include, but are not limited to:
1) Executive stakeholder alignment, performance review, and Customer goals review.
2) Application and platform service availability.
3) Activities review to include incident trends and service request trends.
4) Professional services resources open projects.
5) Recommendations for improvements in the delivery and use of the Services.
6) Service Fees and charges.
7) Pending renewal decisions.
b. Unless waived at the sole discretion of Customer as indicated through email or other written
means, the parties agree that the Service Reviews will be begin ninety (90) days after the 'go live'
or conversion to Denovo production services.
1.14 End User Services.
i. Denovo will provide workstation and / or desktop management, monitoring, patching, and imaging as
may reasonably be required for Customer's business purposes.
ii. Incidents and service requests related to these workstation / desktop services shall be accessed
through the SDaaS functions defined herein.
iii. Customer and Denovo will proceed in good faith to define the catalog of services and the required
response time for each service catalog item (e.g., reimaging a desktop or workstation).
iv. The Services include but are not limited to:
a. Address Customer requests for installation, configuration, test, maintenance of workstation /
desktop hardware and software components.
b. Analyze and troubleshoot Customer workstation / desktop hardware and software problems.
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c. Perform root cause analysis of equipment problems and provide effective diagnosis.
d. Respond to Customer requests in a timely and accurate manner
e. Maintain documentation of Customer standards, issues, and appropriate resolutions.
f. Provide support to Customer in system upgrades, installing workstations, and other office
automation tools. On site activities shall generally be accomplished through the provision of
Customer personnel as "remote hands".
g. Escalate complex issues to appropriate teams for resolution.
v. Patching is assumed to be done using automated tools and utilities.
vi. Monitoring of workstations and desktop computers includes basic device health and hygiene, including
monitoring the presence and currency of endpoint detection software and services.
1.15 Network Managed Services.
i. Denovo will provide support for Customer wide area network, including Customer on premise
equipment that directly enables that wide area network, including monitoring, patching, and updating
as may reasonably be required for Customer's business purposes.
ii. Incidents and service requests related to these wide area network managed services shafl be accessed
through the SDaaS functions defined herein.
iii. Customer and Denovo will proceed in good faith to define the catalog of services and the required
response time for each service catalog item (e.g., modifying a firewall rule).
iv. The Services include but are not limited to:
a. Address Customer requests for installation, configuration, test, maintenance of wide area network
hardware and software components.
b. Analyze and troubleshoot Customer wide area network hardware and software problems.
c. Perform root cause analysis of equipment problems and provide effective diagnosis.
d. Respond to Customer requests in a timely and accurate manner
e. Maintain documentation of Customer standards, issues, and appropriate resolutions.
f. Provide support to Customer in wide area network upgrades, installing hardware, and other
network management tools and utilities. On site requirements shall generally be accomplished
through the provision of Customer personnel as "remote hands".
g. Escalate complex issues to appropriate teams for resolution.
v. Monitoring of wide area network devices includes basic device health and hygiene, including
monitoring the critical capabilities of the devices.
vi. Operations Services for Microsoft Office 365 and telephone / public branch exchange (PBX) support
are included on End User Support Services.
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1.16 Service Desk Services.
i. From its Service Desk or Customer Support Center, staffed on all days, at all times Denovo will:
a. Respond to incidents and service requests.
b. Develop with Customer response and escalation criteria based on the ITIL framework and
Customer's assessment or designation of Customer impact and urgency.'
c. Appropriately perform incident management activities consistent with the processes and
procedures agreed to by the parties.
d. Follow operator instructions as provided by Customer to remediate alerts and incidents.
e. Escalate incidents to Customer personnel consistent with an escalation matrix published by
Customer and updated from time-to-time.
ii. The services included in this Section 2.15 constitute the Service Desk Services ("SDaaS"). For the
avoidance of doubt the SDaaS Services are applicable to all entitlements that are elected by Customer
and to which Customer is entitled in this SO.
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Exhibit B
Standard Operating Procedures / Service Levels / Other Terms
Denovo's Standard Operating Procedures, Service level Agreements, and Service level Credits are defined below.
1. CustomerSupportProcedures
Authorized Customer users will communicate issues via phone or Customer Care Portal to the Service Desk
by creating (or causing to be created) a support case. Each support case will be assigned a ticket number
for tracking.
ii. At the time Denovo accepts a support case, Denovo will record an initial severity level of the support case
based on the severity definitions included in the table below. Customer may reasonably increase the priority
of incidents and service requests based on its assessment and explanation of the impact and urgency of
those incidents and service requests.
iii. If, during the service process, the support case no longer warrants the severity level currently assigned
based on its current impact on the production systems, then the severity level will be adjusted to the
severity level that most appropriately reflects its current impact.
iv. Customers shall ensure that the assignment and adjustment of any severity level designation is accurate
based on the current impact and urgency to business processing on the production systems. Customer
acknowledges that Denovo is not responsible for any failure to meet performance standards caused by
Customer's intentional misuse or misassignment of severity level designations.
Denovo personnel receiving the support case will communicate with the Customer promptly upon receipt
that they have been assigned the Service ticket and are engaged to respond to and resolve the issue. This
may result in the exchange of dialog / emails to further understand the issue. The support case will be
worked according to Customer support tiers described below.
vi. Once a support case is resolved, it will be documented in the Denovo service desk and communicated to
the individual who requested the support case. Customer will promptly use its reasonable efforts to
confirm that the service case is resolved and, as appropriate, indicate to Denovo that the service case may
be closed.
2. Service Level Agreement (SLA) — Service Desk Response and Resolution Target
i. Service Desk Services. The following Service Level Targets apply with respect to the following types of
Service Desk Cases affecting Production Services, provided that the inability to access or use is not caused
by a software failure or malfunctions or events which are outside Denovo's Immediate Control (as defined
below):
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Issue Definition Priority Service Level Targets
The inability for a majority of the Named Users to access or
use one (1) or more of the Applications through the Denovo (i) will respond to
Services for a period longer than five (5) consecutive Customer within fifteen (15)
minutes due to the failure of a service resource or minutes after Customer reports a
component not caused by Customer's unauthorized or Priority One (1) Priority One (1) incident and (ii) will
improper use. Customer and Denovo will participate in target resolution of the Priority
discussions regarding the cause and effect of each such One (1) incident within two (2)
incident to identify appropriate preventative, risk hours following that report.
mitigation, and similar responsive measures.
The inability of more than one (1) Named User to access or
use one (1) or more of the Applications through the
Services for a period longer than five (5) consecutive Denovo (i) will respond to
minutes due to the failure of a service resource or Customer within one (1) hour after
component not caused by Customer's unauthorized or Customer duly reports a Priority
improper use or (ii) existing Application functionality does Priority Two (2) Two (2) incident and (ii) will target
not operate properly for a critical Customer business resolution of the Priority Two (2)
function due to the failure of a service resource or incident within eight (8) hours
component not caused by Customer's unauthorized or followingthatreport.
improper use.
The verified occurrence in which Service response time is Denovo (i) will respond to
slow, accessibility is materially restricted for a period Customer within twelve (12) hours
longer than five (5) consecutive minutes, or existing Priority Three after Customer reports a Priority
Application functionality does not operate properly due to (3) Three (3) incident and (ii) target
the failure of a service resource or component not caused resolution of the Priority Three (3)
incident within twenty four (24)
by Customer's unauthorized or improper use. hours following that report.
Denovo (i) will respond to
A request for functional assistance with an application Customer within twenty-four (24)
(subject to Customer entitlements), or other requests hours after Customer reports a
related to the performance of the Services by Denovo, Priority Four (4) Priority Four (4) incident and (ii)
excluding administrative requests. will target resolution of the Priority
Four (4) incident within forty-eight
(48) hours following that report.
Service Desk Priority is based on Customer's good faith assessment of impact and urgency in
accordance with the Issue Definition in the table above.
iii. All service requests will be entered as a Priority Four (4) and will be subject to Denovo scheduling the
Service. Administrative requests will be responded to promptly by Denovo.
3. Service Level Agreement (SLAJ — Cloud Application and Platform Services
For Cloud Services in Denovo Private Cloud the following Service Levels will apply.
Commencing at the conversion or `go live' date (defined as the date Customer accepts the Services and
those Services are materially used by Customer in production business operations) and provided that
Customer remains in compliance with the terms and conditions of the Agreement, Denovo will provide
Customer with the Services in adherence with the Service Level Targets and procedures set forth herein.
ii. Commencing at Denovo's activation of the Customer's environment but excluding any time during which
the Services or any Services Resources are not available for Maintenance Services, Denovo will make
available the Service(s) described in this service Description, ninety-nine and one-half percent (99.5%) or
greater, of the time in any calendar month during the Term of this Service Description ("Service
Availability").
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iii. Service Availability is calculated as the total number of minutes in the calendar month less the total
number of minutes that the Applications are not available in that month, divided by the total number of
minutes in the calendar month. For the absence of doubt this is:
Total Minutes in Month — Minutes Not Available
Total Minutes in Month
iii. The availability of the Services will be measured by commercially available and Denovo developed
monitoring tools and utilities. This may include the ability to use the Services as required by the
Applications including sample Applications transactions within the Services.
iv. Specifically excluded from the number of minutes that the Applications are not available are (i) planned
interruptions to the Services including Maintenance Time, (ii) reasons of Force Majeure (as defined in the
MSA), (iii) items outside Denovo's Immediate Control (as defined below); (iii) time associated with any
misuse of the Services by Client or its authorized third parties, or (iv) time associated with a service
interruption caused by an external security threat.
"Service Availability" will incorporate and apply only to those resources, items, or events in Denovo's
Immediate Control. Immediate Control is defined as Denovo's network services to the Internet Service
Provider ("ISP") circuit termination in Denovo's Cloud Services. Immediate Control excludes:
a. Customer's data and content.
b. Customer's desktop computer hardware.
c. Customer's network services which allow the Customer to access the Services.
d. the delivery, performance, and functionality of Applications software, support, and services
provided by third party and Application software licensors.
vii. Any periods of service interruption initiated by Denovo at the request or direction of Customer that
require the Services to be temporarily unavailable are excluded from the calculation of the Service
Availability.
viii. Following the end of each calendar month, Denovo measures the Service Availability for the preceding
month as defined in this SOW. Denovo will provide Client with access to this information promptly,
through our customer portal.
ix. This portal will provide metrics on system availability for the Services purchased under this Service
Description. Upon the Customers reasonable request, Customer will have the right to receive (i)
reasonably detailed existing Denovo Service Level reports and measurement data from Denovo, and (ii)
additional Service Level data and reports, such as the Customer may define and Denovo may have
available.
4. Seroice Level Credits
In the event of a failure by Denovo to meet the Service Levels Service Description at Customer's request, Denovo
shall provide Service Level Credits as follows:
i. First (ls`) month of missed Service Availability: One (1) day's Service Fees for the applicable month for
the affected Service.
ii. Second (2"d) consecutive month of missed Service Availability: Two (2) days' Service Fees for the
applicable month for the affected Service.
iii. Third (3�d) consecutive month of missed Service Availability: Three (3) days' Service Fees for the
applicable month for the affected Service.
13
Denovo Confidential Information — Subject to Non Disclosure
Denovo
iv. Fourth (4"') consecutive month of missed Service Availability: Four (4) days' Service Fees for the
applicable month for the affected Service.
v. Fifth (5�") consecutive month of missed Service Availability: Five (5) days' Service Fees for the applicable
month for the affected Service.
vi. Sixth (6`h) consecutive month of missed Service Availability: Six (6) days' Service Fees for the applicable
month for the affected Service.
To receive a Service Level Credit Customer must request that credit in writing to Denovo Customer Support
within thirty (30) days after the occurrence of the failure to meet the Service Level Target. Valid Service Level
credit requests will be applied to the Customer's next monthly invoice or, if timely requested after all invoices
to become due hereunder have been paid, will be refunded by Denovo to Customer within thirty (30) days after
receiving that valid request.
S. Other Terms
Any Change implemented by Customer that could affect the performance of Denovo's tools (i.e.,
management, monitoring, etc.) or Denovo's ability to monitor/manage/support the environment must
be agreed to by both parties, in writing, prior to implementation.
Customer shall advise Denovo of applicable regulatory requirements or obligations which may affect
Denovo's provision of the Services.
iii. Denovo is not responsible for any interruption of the Services caused by other activities Customer directs,
denial of Service attacks, national or worldwide incidents of computer viruses, natural disasters, changes
resulting from government, political, or other regulatory actions or court orders, strikes or labor disputes,
acts of civil disobedience, acts of war, acts against parties (including carriers and Denovo's other vendors),
and other force majeure items as set forth in the Agreement provided that Denovo utilizes commercially
reasonable efforts under the circumstances to minimize the impact of the force majeure event on the
Customer.
iv. Customer will not use, or permit use of, the Services in a manner, which is (i) illegal; (ii) infringes the
patent, copyright, trademark, confidential information, or intellectual property rights of a third party; or
(iii) violates general standards of behavior on the Internet, collectively "Service Misuse". Customer shall
be responsible for any such Service Misuse and indemnify Denovo, its employees, affiliates, agents,
licensors, suppliers, and subcontractors against any liabilities arising from or relating to any such Service
Misuse.
Customer's system will have potential security vulnerabilities, even with the Services, including, but not
limited to, the vulnerability of Customer's network or systems to (i) access by persons within Customer's
organization which exceeds the authority granted to such persons; (ii) snooper attacks by persons granted
access by Customer to its network to obtain and misuse access codes, passwords and other data; (iii)
physical access to equipment at Customer sites; and (iv) access to passwords and similar information that
is written down or otherwise not afforded an appropriate level of protection by Customer. Denovo does
not guarantee that the Services will eliminate all risk or prevent damage from network or system security
breaches such as the above.
vi. Customer will supply Denovo personnel with reasonable accommodations and any physical or online
access to any Customer facilities, personnel, locations, or networks as reasonably necessary to perform
the Consulting Services. If it becomes necessary for Denovo personnel to be on-site at a Customer
location, Denovo will give the Customer advance notice. Denovo will obey, and will ensure that all
Denovo personnel obey, whenever on site at any Customer location or any other facility that is owned,
leased, or operated by the Customer or any of its affiliates, all lawful, reasonable, and applicable rules
and regulations as well as the Customer's reasonable policies, standards, and procedures, as such policies
ia
Denovo Confidential Information —Subject to Non Disclosure
Denovo
are communicated in writing by the Customer to Denovo from time to time. The Customer will have the
same obligations with regard it to its personnel on Denovo premises. Such rules and policies will not
operate to materially change the terms of the Agreement. Denovo and Customer will each designate a
point of contact for the Consulting Services and will work together to detail necessary project plans and
approaches. Notwithstanding any other provisions herein, the Customer acknowledges that Denovo's
abifity to provide the Consulting Services is likely to be affected if Customer does not provide the
necessary access and assistance, and Denovo shall have no liability for any delays or cost increases caused
by the Customer's failure to provide such access and assistance.
�ii. Customer is responsible for all third-party software licensing and maintenance and agrees to comply with
all applicable third-party end-user license agreements.
�iii, If it is necessary for Denovo to provide Time and Materials ("T&M") Services for additional Customer
network discovery, the Denovo Professional Consulting Services group will provide a separate Statement
of Work that defines timelines, tasks and the services rate per hour required to complete the work.
ix. This Service Description outlines the full breadth of Services to be provided by Denovo to Customer. Any
omission of pre-requisites or need for additional services shall result in a Change Order Request, or
support will be best effort on a next business day basis.
x. Any requested Change to the Customer's environment once it has been implemented may be subject to
additional fees.
xi. Additional Services may be added or deducted via the Change Order Request process as defined in the
M SA.
xii. This service description does not include any travel or out of pocket expenses, if required, to Customer's
facility.
is
Denovo Confidential Information — Subject to Non Disclosure
Denovo
Exhibit C
Implementation / Onboarding
Denovo will implement the Services specified in this Service Order. Our implementation methodology includes a
defined set of activities and deliverables that facilitate a successful Customer onboarding. We perform these
activities by leveraging our five (5) stage methodology. Our objective in this process is to execute each project stage
successfully with a quality audit and formal signoff at the completion of each stage.
We estimate that the onboarding activities associated with this Service Order will be complete approximately ninety
(90) days after the Effective Date. The fees for the onboarding activities are included in the fees specified in Section
2. Service Fees and Pricing of this Service Order. Prior to the completion of the onboarding activities, Denovo shall
use its commercially reasonable and diligent efforts to assist Customer with requests regarding the service
components for which onboarding is not complete and accepted by Customer.
1. Planning
a. Project Planning Workshop
b. Technology Planning Workshop
c. Infrastructure Planning Workshop
d. Execute Customer Onboarding Workshop
e. Quality Audit
f. Stage Signoff
2. Provision
a. Provision Required Compute for Monitoring
b. Provision Stateless and Stateful Monitoring
c. Execute Oracle Application Technology Assessment
d. Execute Oracle Application Database Assessment
e. Execute Oracle Application Functional Workshop(s)
f. Establish Oracle Application Bellwethers (OLTP, Batch, etc.)
g. Define Knowledge Asset / Operator Instruction Approach
h. Create / Update Run Book ,
i. Quality Audit
j. Stage Signoff
3. Validate
a. Execute Remediation from Oracle Application Technology Assessment
b. Execute Remediation from Oracle Application Database Assessment
c. Service Coordinator Definition and Assignment
d. Validate Maintenance Window and Change Management Process
e. Validate and Update Run Books
f. Execute Cutover Planning Workshop
g. Quality Audit
h. Stage Signoff
4. Test
a. Train Customer Service Coordinators
b. Test Monitoring & Surveillance
c. Test Patching
d. Test Service Catalog Items (e.g., Password Reset)
e. Update Run Books
f. quality Audit
g. Stage Signoff
16
Denovo Confidential Information —Subject to Non Disclosure
Denovo
5. Deploy
a. Change Advisory Board Processes
b. Responsiveness Reporting
c. Synchronous Communication Stakeholder Engagement
d. Service Desk Surveys
e. Update Run Books
f. Project Closure
v
Denovo Confidential Information — Subject to Non Disclosure
Denovo
Attachment 001 dated January, 012024, is attached to and made a part of the Service Order 001
Service Description dated as of January, 012024, by and between Denovo Ventures, LLC ("Denovo"),
and City of Lubbock Texas ("Customer" or "Client").
1. Applications and Usage
The table below describes the Applications which will be supported by Denovo under this Service Description:
Applications / Platforms Usage
JD Edwards EnterpriseOne for up to One hundred
Application Managed Services (100) Named Users for those modules implemented
and in active use as of the Effective Date.
2. Service Entitlements, Limitations, and Options
In the table that follows:
Column 1 lists the Service Components and Options.
Column 2 Indicates whether the Service Component are included or excluded in the Services.
Column 3 lists the Service Units entitled or included in the Services.
Column 4 lists the additional monthly Service Fees that apply if more than the number of Service Units listed in Column
3 are provided at any time during the month.
Column 1 Column 2 Column 3 Column 4
Service Components and Options Included / Entitled Service $ Per Additional
Excluded Units Service Units
Cloud Services Not Included N/A N/A
One Hundred
Remote Operations Support Included (100) Oracle N/A
Named Users
Two (2) Database
Instances (1DE $750.00 /
Enterprise0ne Additional
Database Support Services Included production JDE Database Instance
EnterpriseOne or SID Managed
Non-Production)
One (1) Critical $475.00 /
Process Period Additional Critical
Customer Support Services Included Process Period
Per Calendar
Quarter Days / Calendar
Quarter
Data Storage and Protection Not Included N/A N/A
Security Services Not Included N/A N/A
CAB Two (2) times
/ week.
Change Enablement Services Included Additional as N�A
Neededfor
emergency
changes.
i
Denovo Confidential Information - Subject to Non-Disclosure
Denovo
Column 1 Column 2 Column 3 Column 4
Service Components and Options Included / Entitled Service $ Per Additional
Excluded Units Service Units
To be agreed to
by the Parties
during the
Maintenance Services Included Onboarding N/A
Services
("Maintenance
Services Period")
Functional Support Services Not Included N/A N/A
Application Lifecycle Management (ALM) Services.
• Includes Development Retrofits Not Included N/A N/A
• Includes Application Testing Support
One (1) full
Disaster Recovery —Application Managed Services: Not Included Customer facing N�A
disaster recovery
Disaster Recovery — Platform Managed Services: test per year.
Not Included N/A
Application Environments: ForJD Edwards Enterprise
One Applications, Denovo wili provide one (1)
production environment (set of runtime services) with
one (1) production path code (set of objects) to be
used for production (PD) services and two (2) non- Not Included N/A N/A
production environments (run time services), with one
(1) non-production path code (set of objects) per
environment, to be used for development (DV) and
prototyping (PY) services.
Up to Forty (40)
Enhancement Services Included Hours Per $180.00 per hour.
Calendar quarter
Service Management Included N/A N/A
End User Services Not Included N/A N/A
Network Managed Services Not Included N/A N/A
Service Desk Services Included N/A N/A
Onboarding Services Included As Set Forth on N/A
Exhibit C—
Telecommunications - Customer Provided Connectivity Included N/A N/A
Telecommunications - Internet Bandwidth Not Included N/A N/A
ApplicationsAvailabilityTarget Included 99.5% N/A
3. Access Methods
The Applications may be accessible through the (check as applicable):
_X_ client interfaces as supported by the Applications.
_X_ web browser interfaces as supported by the Applications.
_X_ mobile applications as supported by the Applications.
_X_ application programming interfaces (APIs) supported by the Applications.
_X� database access including ODBC or JDBC read access.
� other user interfaces supported by Denovo (specify): None.
z
Denovo Confidential Information — Subject to Non-Disclosure
Denovo
4. Obligations of Customer:
Customer will acquire and provide the following items for use in connection with the Services:
All Applications, and vendor-provided maintenance for all Applications, except: None.
Other software and data: None.
Other software maintenance: None.
Hardware and other facilities: None.
Services and personnel: None.
IN WITNESS WHEREOF, Denovo and Customer have executed this SO as of the date set forth above.
CITY OF LU TEXAS
Signature
Name: 1'1 Pa ne
Mayor
Title
December 5, 2023
Date
DENOVO TURE .
Signatur
���� �G��,Qc//�
Name (Type / Print)
c�v
7itle
Date
ATTES'�':
Courtney Paz, City Secretary
A PROVED AS TO CONTENT:
n �-
James C. Brown, Chief Infor ' n Officer
APP D FOR :
Mitc Satterwhit i t ssistan City Attorney
/Uav �� . �.��3
3
Denovo Confidential Information — Subject to Non-Disclosure
Attachment 1 Exhibit A
A. Non-Arbitration. The City reserves the right to exercise any right or remedy to it by law, contract, equity, or
otherwise, including without limitation, the right to seek any and all forms of relief in a court of competent
jurisdiction. Further, the City shall not be subject to any arbitration process prior to exercising its unrestricted
right to seek judicial remedy. The remedies set forth herein are cumulative and not exclusive, and may be
exercised concurrently. To the extent of any conflict between this provision and another provision in, or related
to, this document, this provision shall control.
B. Non-Appropriation. All funds for payment by the City under this contract are subject to the availability of an
annual appropriation for this purpose by the City. In the event of non-appropriation of funds by the City Council
of the City of Lubbock for the goods or services provided under the contract, the City will terminate the contract,
without termination charge or other liability, on the last day of the then-current fiscal year or when the
appropriation made for the then-current year for the goods or services covered by this contract is spent,
whichever event occurs first. If at any time funds are not appropriated for the continuance of this contract,
cancellation shall be accepted by the Seller on 30 days prior written notice, but failure to give such notice shall
be of no effect and the City shall not be obligated under this contract beyond the date of termination.
C. Texas Government Code Section 2252.152_Contracts with Companies Engaged in Business with Iran, Sudan, or
Foreign Terrorist Organization Prohibited. Pursuant to Section 2252.152 of the Texas Government Code,
prohibits the City from entering into a contract with a vendor that is identified by The Comptroller as a company
known to have contracts with or provide supplies or service with Iran, Sudan or a foreign terrorist organization
D. Texas Government Code 2271.002. a) This section applies only to a contract that: (1) is between a governmental
entity and a company with 10 or more full-time employees; and (2) has a value of $100,000 or more that is to be
paid wholly or partly from public funds of the governmental entity. (b) A governmental entity may not enter into
a contract with a company for goods or services unless the contract contains a written verification from the
company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract.
E. Texas Government Code 2274. By entering into this Agreement, Contractor verifies that: (1) it does not, and will
not for the duration of the contract, have a practice, policy, guidance, or directive that discriminates against a
firearm entity or firearm trade association or (2) the verification required by Section 2274.002 of the Texas
Government Code does not apply to the contract. If Contractor is a company with 10 or more full-time
employees and if this Agreement has a value of at least $100,000 or more, Contractor verifies that, pursuant to
Texas Government Code Chapter 2274, it does not have a practice, policy, guidance, or directive that
discriminates against a firearm entity or firearm trade association; and will not discriminate during the term of
the contract against a firearm entity or firearm trade association.
F. Texas Government Code 2274 Contractor represents and warrants that: (1) it does not, and will not for the
duration of the contract, boycott energy companies or (2) the verification required by Section 2274.002 of the
Texas Government Code does not apply to the contract. If Contractor is a company with 10 or more full-time
employees and if this Agreement has a value of at least $100,000 or more, Contractor verifies that, pursuant to
Texas Government Code Chapter 2274, it does not boycott energy companies; and will not boycott energy
companies during the term of the Agreement. This verification is not required for an agreement where a
governmental entity determines that these requirements are inconsistent with the governmental entity's
constitutional or statutory duties related to the issuance, incurrence, or management of debt obligations or the
deposit, custody, management, borrowing, or investment of funds.
G. Texas Public Information Act. The requirements of Subchapter J, Chapter 552, Government Code, may apply to
this contract and the contractor or vendor agrees that the contract can be terminated if the contractor or vendor
knowingly or intentionally fails to comply with a requirement of that subchapter.
To the extent Subchapter J, Chapter 552, Government Code applies to this agreement, Contractor agrees to: (1)
preserve all contracting information related to the contract as provided by the records retention requirements
applicable to the governmental body for the duration of the contract; (2) promptly provide to the governmental
body any contracting information related to the contract that is in the custody or possession of the entity on
request of the governmental body; and (3) on completion of the contract, either: (A) provide at no cost to the
governmental body all contracting information related to the contract that is in the custody or possession of the
entity; or (B) preserve the contracting information related to the contract as provided by the records retention
requirements applicable to the governmental body.
Professional Responsibility. All architectural or engineering services to be performed shall be done with the
professional skill and care ordinarily provided by competent architects or engineers practicing under the same or
similar circumstances and professional license.
Attachment 1 Exhibit B
INSURANCE REQUIREMENTS
A. Prior to the approval of this contract by the City, the Contractor shall furnish a completed Insurance
Certificate to the City, which shall be completed by an agent authorized to bind the named
underwriter(s) to the coverages, limits, and termination provisions shown thereon, and which shall
furnish and contain all required information referenced or indicated thereon. THE CITY SHALL
HAVE NO DUTY TO PAY OR PERFORM UNDER THIS CONTRACT UNTIL SUCH
CERTIFICATE SHALL HAVE BEEN DELNERED TO THE CITY.
B. The City reserves the right to review the insurance requirements of this section during the effective
period of the contract and to require adjustment of insurance coverages and their limits when
deemed necessary and prudent by the City based upon changes in statutory law, court decisions,
or the claims history of the industry as well as the Contractor.
C. Subject to the Contractor's right to maintain reasonable deductibles in such amounts as are
approved by the City, the Contractor shall obtain and maintain in full force and effect for the
duration of this contract, and any extension hereof, at Contractor's sole expense, insurance
coverage written by companies approved by the State of Texas and acceptable to the City, in the
following type(s) and amount(s):
Commercial Liability Requirements: $1 M occurrence 1$2M aggregate (can be combined with an
Excess Liability to meet requirement). CGL is required in ALL contracts. It is perhaps the most
important of all insurance policies in a contractual relationship. It insures the Contractor has
broad liability coverage for contractual activities and for completed operations. Commercial
General Liability to include Products — Completion/OP, Personal and Advertising Injury,
Contractual Liability, Fire Damage (any one fire), and Medical Expenses (any one person).
Workers Compensation Requirements: NOT APPLICABLE. Employer Liability ($1 M) is
required with Workers Compensation.
Cvber Liabilitv Requirements: $1M of coverage is needed for Cyber Liability Technology
Errors and Omissions Requirements: $1 M of coverage is needed
* The City of Lubbock (including its officials, employees and volunteers) shall be afforded
additional insured status on a primary and non-contributory basis on all liability policies except
professional liabilities and workers' comp.
* Waivers of Subrogation are required for CGL, AL, and WC.
* To Include Products of Completed Operations endorsement.
* Carrier will provide a 30-day written notice of cancellation, 10-day written notice for non-
payment.
* Carriers must meet a A.M. Best rating of A- or better.
* Subcontractors must carry same limits as listed above.
IMPORTANT: POLICY ENDORSEMENTS
The Contractor will provide copies of the policies without expense, to the City and all
endorsements thereto and may make any reasonable request for deletion, revision, or modification
of particular policy terms, conditions, limitations, or exclusions (except where policy provisions
are established by law or regulation binding upon either of the parties hereto or the underwriter of
any of such policies). Upon such request by the City, the Contractor shall exercise reasonable
efforts to accomplish such changes in policy coverages, and shall pay the cost thereof. Any costs
will be paid by the Contractor.
REQUIRED PROVISIONS
The Contractor agrees that with respect to the above required insurance, all insurance contracts
and certificate(s) of insurance will contain and state, in writing, on the certificate or its attachment,
the following required provisions:
a. Name the City of Lubbock and its officers, employees, and elected representatives
as additional insureds, (as the interest of each insured may appear) as to all
applicable coverage;
b. Provide for 30 days notice to the City for cancellation, nonrenewal, or material
change;
c. Provide for notice to the City at the address shown below by registered mail;
d. The Contractor agrees to waive subrogation against the City of Lubbock, its officers,
employees, and elected representatives for injuries, including death, property
damage, or any other loss to the extent same may be covered by the proceeds of
msurance;
e. Provide that all provisions of this contract concerning liability, duty, and standard
of care together with the indemnification provision, shall be underwritten by
contractual liability coverage sufficient to include such obligations within applicable
policies.
NOTICES
The Contractor shall notify the City in the event of any change in coverage and shall give such
notices not less than 30 days prior the change, which notice must be accompanied by a replacement
CERTIFICATE OF INSURANCE.
All notices shall be given to the City at the following address:
Marta Alvarez, Director of Purchasing & Contract Management
City of Lubbock
1314Avenue K, 9�' Floor
Lubbock,Texas 79401
Approval, disapproval, or failure to act by the City regarding any insurance supplied by the
Contractor shall not relieve the Contractor of full responsibility or liability for damages and
accidents as set forth in the contract documents. Neither shall the bankruptcy, insolvency, or
denial of liability by the insurance company exonerate the Contractor from liability.
CERTIFICATE OF INTERESTED PARTIES
FORnn 1295
1 of 1
Complete Nos. l- 4 and s if there are interested parties. OFFICE USE ONLY
Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties. CERTIFICATION OF FILING
1 Name of business entity filing form, and the city, state and country of the business entity's place Certificate Number:
of business. 2023-1094943
Denovo Ventures, LLC
Louisville, CO United States �ate Filed:
2 Name of governmental entity or state agency that is a party to the contract for which the form is 11/15/2023
being filed.
City of LubboCk Date Acknowledged:
11/29/2023
g Provide the identification number used by the governmental entiry or state agency to track or identity the contract, and provide a
description of the services, goods, or other property to be provided under the contract.
17746
Oracle JD Edwards EnterpriseOne Technology CNC Support, Functional and Development Support
Nature of interest
4
Name of Interested Party City, State, Country (place of business) (check applicabie)
Controlling Intermediary
5 Check only if there is NO Interested Party. ❑
X
6 UNSWORN DECLARATION
My name is , and my date of birth is
My address is
(street) (city) (state) (zip code) (country)
I declare under penalty of perjury that the foregoing is true and correct.
Executed in County, State of , on the day of , 20
(month) (year)
Signature of authorized agent of contracting business entity
(Declarant)
Forms provided bv Texas Ethics Commission www.ethics.state.tx.us Version V3.5.1.Of381ab6
CERTIFICATE OF INTERESTED PARTIES FORnn 1295
���
Complete Nos. i- 4 and 6 if there are interested parties. OFFICE USE ONLY
Complete Nos.1, 2, 3, 5, and s'rf there are no interested parties. CERTIFICATION OF FILING
1 Name of business entity filing form, and the ciry, state and country of fhe business eMity's place Certificate Number:
of business. 2023-1094943
Denovo Ventures, LLC
Louisville, CO United States �ate �iled:
2 Name of governmen e�rtity o� state agency that is a party to the cormact for which the form is 1L15/2023
being filed.
City of Lubbock Date Acknowledged:
3 Provide the identification number used by the governmental entity or state agency to track or identify the coritract, and provide a
description of the services, goods, or other property to be provided under the cornract
17746
Orade JD Edwards EnterpriseOne Technology CNC Support, Functional and Development Support
q Nature ofinterest
Name of Interested Parly City, State, Country (place of business
) (check applicable)
CoMrolling Intermediary
5 Check only if there is NO Interested Party. ❑
X
6 UNSWORN DECLARATION
My name is Nicholas Carloni , and my date of birth is
My addfess 15 371 Centennial Parkway, Suite 220 y���e _��, �027 �GA
��t� (a�Y) (state) (nP code) , (countrY)
I declare under penalty of perjury that the foregoing is Uue and correct.
Executed in _ souldcr County, State of Colorado , on the 15,�h day of November , 2p��,
(month) (year)
� � � .
Signature of authorized agent of contracting business entity
(oedarant)
Forms provided by Texas Ethics Commission wHrw.ethics.state.tx.us Version V3.5.1.Oi381ab6