HomeMy WebLinkAboutResolution - 2019-R0308 - Lubbock Emergency Communication District Budget For FY 2019-20 - 09/10/2019 Resolution No. 2019-RO308
Item No. 6.10
September 10, 2019
RESOLUTION
WHEREAS, under the authority of Texas Health and Safety Code Section 772.301
through 772.329, Lubbock County voters approved in a Lubbock County election,April 5, 1986,
the creation of the Lubbock Emergency Communication District; and
WHEREAS, the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2019-20 acting under the authority of Texas Health and
Safety Code Section 772.301 through 772.329; NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the City Council of the City of Lubbock hereby approves the Lubbock Emergency
Communication District proposed budget for FY 2019-20. Said budget is attached hereto and
incorporated as if frilly set forth herein.
Passed by the City Council this 10th day of September , 2019.
DANIEL M. POPE, MAYOR
ATTEST:
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City ecretary
APPROVED AS TO CONTENT:
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D. lu Kos Lich
Chief Financial Officer
APPROVED AS TO FORM:
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D uty City Attorney
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Resolution No. 2019-RO308
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PROPOSED BUDGET
FISCAL YEAR 2019-2020
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
"...to provide the best possible, trouble free 9-1-1 network
for the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
6032 43rd Street • Lubbock, Texas 79407-3711
rk 806.747.6911 • www.lubbock911.org - pax 806.747.5803
July 10, 2019
City Of Lubbock
Mayor Dan Pope
P.O. Box 2000
Lubbock,TX 79457-2000
The Lubbock Emergency Communication District Board of Managers has approved for
distribution the LECD proposed budget for fiscal year 2019/2020 commencing October 1, 2019.
The proposed budget represents a fair and prudent financial plan to accomplish the LECD
mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District.
Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, LECD is
required to submit its proposed budget for review to the governing bodies within the boundaries
of the District, and the reviewing entities may provide comments to the LECD Board of
Managers by September 10, 2019. Comments on this proposed budget will become part of the
record at the September Board Meeting.
Please notify us if you would like a representative from the District to attend your meeting. If
you need additional information,please feel free to contact Operations Manager, Dyanne Neill,
at 747-5163 or by email at dyanne.neill@lubbock9l Lorg.
We appreciate the opportunity to serve you and your constituents.
Sincerely,
�14e�4
Nathan Kizer, ENP i
Executive Director
Attachments
"...to provide the best possible, trouble free 9-1-1 network for the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
TOTAL BUDGET TOTAL BUDGET
ITEM 2018-2019 2019-2020_
REVENUE _
Service Fee 2,641,500
Interest 84,000
TOTAL_PROJECTED REVENUE I $2,725,50_0
Equipment Replacement Expenditures-PSAP -� $818,000
Equipment Replacement Expenditures-LECD $3,000
Building Replacement/Repair Expenditures $50,000
Existing Funds _ $352,230
TOTAL ALLOCATED FUNDS _ _ $3,84.8,7.30
PERSONNEL EXPENSE
Compensation-Full Time __ $820,200 _$_792,200
Compensation-Part Time $2,100 $2,700
Retirement Expense $103,000 $132,000
Insurance Benefit $131,000 $141,000
Workers'Compensation $4,200 $4,200
Unemployment $3,600 53,600
FICA Tax - $71,500 $68,300
Payroll Service $3,200 $3,200
Employment Expense_ $3,000 $3,000
Accrued Benefit $100,000 590,000
TOTAL PERSONNEL EXPENSE $1,241,800 $1,240,200
OFFICE SUPPLIES EXPENSE
Office/Operating Supplies $2,250 $2,200
Other Supplies $6,000 $5,700
Educational Supplies 5300 $400
- ------- - --- ----- --
Postage $950 $900
Mapping Supplies $400 $200
Printing $1,500 $1,800
TOTAL OFFICE SUPPLIES EXPENSE $11,400 $11,200
OFFICE EQUIPMENT MAINTENANCE _
Office/Communication Equipment Maintenance _ $4,200 $2,500_
Computer Equipment Maintenance $5,300 $10,200
Tools&Equipment $300 $300
Rent/Lease Machinery $3,400 $3,600
TOTAL OFFICE EQUPMENT MAINTENANCE $13,200 $16,600_
BUILDING SERVICESIMAINTENANCE
Contract Services $22,600 $23,000
Maintenance/Repair $26.100 $25,900
Utilities $39,400 $_39,60_0
Building SupplieslTools $4,900_ $5,200
Building Insurance $11,200 $13,000
Bulding Contingency _ $50,000_ $50,000
Building Replacement/Repair Fund 1 $175,000 $125,000
TOTAL BUILDING SERVICES/MAINTENANCE $329,200 $281,700
OTHER SERVICES EXPENSE
Texas 9-1-1 Alliance $18,200' $18,000
Legal Services _ _ $6,300 $6,300
Accounting Services $11,800 $11,800
Public Education $24,800 $18,500
Professional Services $2,200 _$2,200
Communication Services $7,500 --$8,000
Professional Dues and Memberships $4,500 $4,800
Travel _ _ 537,600 $36,800
Training _- $8,100 - -_ $6,900
Liability/Property Insurance _ $8,200 $9,000
Vehicle Expense $15,000 $11,000
TOTAL OTHER SERVICES EXPENSE $144,200 $135,300
CAPITAL
Office Furniture $500 $1,000
Communication Equipment $1,000 $1,000
Computer Equipment $1,000; $0
Equipment acement-LECD $65,8751 22,530
TOTAL CAPITAL $68,3751 $24,530
TOTAL DISTRICT OPERATIONS $1,808,175; $1,709,530
Proposed Budget FY 2019-2020
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
_ FY 2019-2020 PROPOSED BUDGET _
TOTAL BUDGET TOTAL BUDGET
ITEM 2018-2019 2019-2020
PSAP SUPPORT
Recurring Charges _ $494,200 $501,900
Maintenance Charges _ $477,500 $410,700
CPE Technician $27,600 $25,700
TelecommunicatorTraining/Travel _ $25,200 $28,200
Catastrophic Contingency $100,000 $100,000
Equipment Insurance _ $7,500, $8,200
PSAP Emergency Response Support _ $11,000 $11,000
Intergovernmental Aerial Mapping $5,000: 55,000
PSAP Communication Services $6,400 S5,500
Capital Equipment-PSAP $11,7401 $0
Equipment Replacement-PSAP $430,0001 $818,000
Total PSAP Support $1,596,1401 $1,914,200
PROJECTS
Next GenerationlEmerging Technologies $312,000; $50,000
PSAP Grant Program $100,0001 $100,000
PSAP Network Security $175,000
TOTAL PROJECTS $412,000 $325,000
TOTAL $3,816,3151 $3,948,730
Proposed Budget FY 2019-2020
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
AGENCY OVERVIEW
Background
The creation of the Lubbock Emergency Communication District (LECD) was approved
by an overwhelming vote of the public in 1986. The authority to create the District was
provided in Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and
Safety Code, Section 772.301 through 772.329, the Emergency Telephone Number Act
for counties with population over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone number
to be used in an emergency in Lubbock County and the Emergency Telephone Network
associated to provide Enhanced 9-1-1 service. All political subdivisions within Lubbock
County assisted in this mission by establishing eight (8) Public Safety Answering Points
(PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but now in a different
form.
.The mission of the Lubbock Emergency Communication District is to
provide the best possible, trouble free network for the citizens we serve to
access emergency services by dialing 9-1-1; to provide the best tools
(equipment and information) to each service provider agency that will
enhance their ability to provide public safety services; and to educate the
public on the effective and appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six-member Board of Managers oversees the Lubbock Emergency Communication
District. Two appointments to the Board are made by the City of Lubbock, one by the
County of Lubbock, one by the City of Slaton, one at-large appointment made by the
other Board Members, and one ex-officio (non-voting) member representing AT&T, the
primary telephone service provider in Lubbock County.
Enhanced 9-1-1 (E9-1-1) operations started within LECD boundaries on January 27,
1989. Since that time, millions of 9-1-1 calls have been handled by the PSAPs supported
by LECD. Currently, approximately 87% of all 9-1-1 calls originate from a wireless device.
All the major wireless service providers in the District provide Wireless E9-1-1 Phase II
service. This service provides the telecommunicator with the latitude and longitude of the
caller. With the help of mapping software, this assists the telecommunicator in locating
the caller.
The District continues to be actively involved in the design, development and
implementation of Next Generation 9-1-1 (NG9-1-1) in the state of Texas. NG9-1-1
changes the architecture of the network, allowing better access for current and future
communication devices, no matter what platform they use. The goal of NG9-1-1 can be
summed up in one slogan: "Emergency Help. Anytime, anywhere, any device." The
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FY 2019-2020 PROPOSED BUDGET
transition is much more complex than any other transition undertaken to date. While in
the past 9-1-1 networks could be managed as stand-alone systems, the hierarchical
network architecture that is the foundation of any NG9-1-1 system will require cooperation
and collaboration at local, regional, state, national and, ultimately, global levels in degrees
not previously experienced.
The PSAPs in the District are connected by a fully redundant, public safety grade IP
network. All 9-1-1 calls within the District now travel over this IP Network, providing the
PSAPs with the ability to transfer calls between them without having to go back through
the Public Switched Telephone Network (PSTN). This network currently provides the
ability to transfer a 9-1-1 call from one to many PSAPs. At some point, the IP network will
connect to Next Generation services, which will provide more advanced 9-1-1 call routing
capabilities than currently exist today.
The District has moved away from the backroom equipment model to a Host-Remote
system. This system provides better reliability. It also allows a PSAP to be physically
closed, but Staff can continue to handle all calls to 9-1-1 from a different location.
In October of 2015, the District moved into a new facility, designed and constructed to the
District's specifications. This 10,000-square foot building is designed with both the
present and future in mind. Included is a Data Center, capable of housing 14 cabinets of
equipment, a six position Training Center that doubles as a back-up PSAP, a building-
wide UPS and all electrical panels inside an EF5 rated structure. Outside, a diesel fueled
generator with enough fuel for a minimum of 72 hours, can provide necessary emergency
power. This location also contains one of the hosts for the 9-1-1 network and serves as a
primary network monitoring location.
In 2017, the District began investigating the concept of replacing the aging AT&T
selective router with an Internet Protocol Selective Routing (IPSR) solution. In May 2018,
the District signed a contract with Motorola to begin implementation of IPSR services for
the citizens of Lubbock County, Abernathy, and Plainview. With the advent of IP selective
routing comes the possibility of adding other NG9-1-1 products and services, such as
geospatial routing, supplemental location information sources, and more.
The Staff of LECD and the Board of Managers are continually looking forward,
researching new equipment, technologies, software, techniques, and training to assist the
public safety telecommunicator in doing a more efficient job of providing emergency help
to people calling 9-1-1.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
Staff
Executive Director
Operations Manageri r Senior CPE Technician
Executive Assistant CPE Technician GIS/Addressing Coordinator
Administrative Assistant CPE Technician I Computer Network Technician
—__7_____] -
Fc Coordinator
In addition to the Board of Managers, the District has a staff of ten full time positions.
EXECUTIVE DIRECTOR— Has total oversight of the operation of the District. Is
responsible to the Board of Managers for carrying out the mission of the District.
OPERATIONS MANAGER— Oversees the day-to-day operations of the District, including
Human Resources, financial functions, PSAP personnel training, and other
responsibilities. Assumes the role of"Acting Executive Director" in the absence of the
Executive Director.
EXECUTIVE ASSISTANT— Provides clerical and general office support to the Executive
Staff and other Staff as needed. Responsible for various areas of the operations of the
District including accounts payable and financial reporting. Serves as back-up to the
Operations Manager in all areas of financial responsibility.
ADMINISTRATIVE ASSISTANT— Responsible for answering the telephone and greeting
visitors to the LECD office. Coordinates meetings and special events. Monitors supplies
and public education materials along with organizing public education events.
CONTRACT/FACILITY COORDINATOR - Manages the various contractual agreements
utilized by the District. This includes providing budgetary input and assisting other staff
members as it pertains to contracts. This position is also responsible for maintaining the
buildings and grounds, including management of vendors providing services and duties
associated with purchasing and stocking supplies for building maintenance.
COMPUTER NETWORK TECHNICIAN —Administers the internal computer network,
which includes all the network switches, workstations, laptops and software. Assists Staff
in the use of computer programs. Plans for the impact of future technologies on the
computers used internally by the District.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
GIS/ADDRESSING COORDINATOR - Responsible for maintaining a county-wide
geographic information system, the Enhanced 9-1-1 database, Master Street Address
Guide (MSAG), and assigning addresses for rural Lubbock County. Works closely with
developers in the addressing of lots, naming of roads, and provision of road name signs.
SENIOR CPE TECHNICIAN - Responsible for the repair, maintenance, and upgrade of
the customer premise equipment (CPE) which is the 9-1-1 call receiving/answering
equipment used in the 9-1-1 centers in the District. Troubleshoots and diagnoses
problems with 24-hour logging recorders and the IP network, including routers, and
notifies the proper vendor when network trouble is discovered. Along with implementing
new hardware and software at the PSAPS, conducts testing and evaluates usage.
CPE TECHNICAN -Assists with repair, maintenance and upgrade of 9-1-1 equipment.
Also assists in the testing of new hardware and software.
CPE TECHNICIAN I -Assists with the repair, maintenance, and upgrade of 9-1-1
equipment. Due to this being a new position, this person would be training during most of
FY 2019-2020.
Responsibilities
The following are noteworthy responsibilities and benefits the District provides the citizens
of Lubbock County and the Cities of Abernathy and Plainview:
9-1-1 SERVICE FEE —The District is responsible for receiving and tracking service fee
revenue collected from the service providers doing business within its jurisdiction. The
District directly collects a service fee on all wireline and VoIP lines. In addition, each
wireless subscriber in the state of Texas is assessed a service fee which is remitted to
the State. These funds are then distributed to LECD and the various 9-1-1 entities based
on population.
9-1-1 NETWORK—The District maintains a resilient and highly redundant network which
connects its PSAPs. LECD works closely with service providers to monitor and test
equipment, as well as resolve issues when they occur. Service Level Agreements specify
response times and ensure rapid resolutions to this critical infrastructure. Early detection
of issues results in quicker resolutions and shorter down time.
CALL HANDLING EQUIPMENT—The District provides the equipment and software used
to receive and answer 9-1-1 calls at each PSAP. Mapping software displays the location
information associated with the call. Logging recorder equipment at each PSAP records
the audio for every 9-1-1 call handled. Specialized software collects information on all
aspects of each call and stores it for daily analysis. The District also maintains a website
which provides links to reference material, user tips, and a portal into the internal trouble
ticket system. All call handling equipment is monitored remotely by the equipment
vendors, as well as the District's CPE Technicians.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
TELECOMMUNICATOR TRAINING — District Staff facilitates training opportunities for all
the PSAPs. New call takers are trained on various aspects of 9-1-1, the call handling
equipment, mapping information, ADA requirements, and available third-party resources,
such as Poison Control and interpretation services. As new technology and software
becomes available, District Staff works to educate all call takers and share
documentation. Each year, a District-wide PSAP training seminar is held, which provides
continuing education credits for call takers. Throughout the year, web-based training
opportunities are offered. In addition, the District provides training funds for PSAP
personnel to participate in other training opportunities.
MAPPING —The District maintains a Geographic Information System (GIS) of the
Lubbock area. Starting as a road centerline map, this data is used by PSAPs to locate
9-1-1 callers graphically on a map display. Other map data sources useful to public safety
are aggregated into this dataset. The District is responsible for staying abreast of any
changes and works with other entities to make sure the GIS data is as accurate as
possible.
DATABASES —The District maintains several databases important to 9-1-1 service. In
relation to addressing, the District maintains both an Automatic Location Identification
(ALI) database and a Master Street Address Guide (MSAG). The ALI database contains
address information for every landline in the District, which aids the call taker in locating
the caller. The MSAG is a set of rules for maintaining valid addresses in the District. In
addition to addressing, the District uses Management Information Software (MIS) to track
various aspects of 9-1-1 calls in an effort to improve the overall system.
RURAL ADDRESSING —The Lubbock County Commissioner's Court appointed the
District as the sole addressing authority for all unincorporated areas of Lubbock County.
LECD works with other entities to maintain accurate addressing through new
construction, the creation of subdivisions, and city annexations. The GIS/Addressing
Coordinator uses specialized mapping software to verify locations and help assign
addresses.
STREET SIGNS —Through a partnership with Lubbock County, the District pays for the
manufacture of street signs for the unincorporated areas of the County. Once ordered,
the Lubbock County Sign Crew installs the signs in the proper location. These signs
provide direction for emergency responders, as well as U.S. Postal and other delivery
services. An online road sign database provides LECD Staff and County personnel a
convenient way to work together in ordering and installing road signs throughout the
County.
SERVICE PROVIDER COMPLIANCE - LECD is responsible for contracting with
telephone service providers to ensure they are providing proper 9-1-1 service to their
customers that reside within the District. Around 80 service providers remit service fees
directly to the District. This includes Local Exchange Carriers (LECs) and Voice over the
Internet Service Providers (VSPs). LECD also works with service providers in
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
implementing and testing the latest technology to facilitate in locating callers to 9-1-1 from
their respective service.
PUBLIC EDUCATION —The District is the primary supplier of educational material and
public training programs on the use of 9-1-1. LECD organizes a group of call takers
known as the Road Show Team which delivers presentations in schools and many civic
events. The importance of public education continues to grow as new communication
technology becomes available to the public.
QUARTERLY NEWSLETTER— District Staff creates an informational newsletter
published quarterly. Approximately 150 newsletters are mailed to PSAP personnel,
elected officials, other Districts, and local businesses in Texas and across the United
States.
MEETINGS — Each month, the District hosts a Board of Managers meeting to keep the
Board abreast of project developments and the financial status of the District. LECD also
hosts a User Group meeting consisting of representatives from each of the District
PSAPs. This is an opportunity to address issues with 9-1-1 equipment and share
information between agencies. Periodically, the District holds a Legislative Briefing
designed to update elected officials on issues affecting 9-1-1. In addition to these
gatherings, LECD provides the facility for various PSAP-hosted training.
RESEARCH AND PLANNING — District Staff is continually researching newly available
communication technology in an effort to determine if it fits the needs of the District. This
new technology includes the development of a NG9-1-1 system for not only the District,
but one connected to the region and the State of Texas. This future system will be able to
deliver voice, text, images, and video to the call taker from any device.
LEGISLATION MONITORING — District Staff monitors Federal, State, and local
legislation for any issues which may impact the provision of 9-1-1 service within the
District. Participation in the Texas 9-1-1 Alliance is especially beneficial in this area, as
the group is able to present a unified effort on behalf of Texas.
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
SIGNIFICANT ACTIVITIES FOR FY 2019-2020
In addition to the routine duties of the District, LECD plans to continue working on the
following significant activities within the next fiscal year.
NEXT GENERATION/EMERGING TECHNOLOGIES
The District continues to move towards NG9-1-1, with a focus on IP selective routing,
data management, and network security.
Currently, the District connects to the Potter-Randall District in Amarillo and the Greater
Harris County District in both Houston and Huntsville. Through this interconnectivity,
LECD has become an integral part of a network which reaches across Texas and is
already providing cost savings through resource sharing. In addition to ALI data,
text-to-9-1-1 services will also be shared across this network. As more Next Generation
services become available, the District can utilize this connectivity to deliver content and
share costs among the other participants.
Moving forward, the biggest challenges facing the District will be the increased cost of
NG9-1-1 services, coupled with maintaining the legacy system during the transition. With
the cooperation of the Texas 9-1-1 Alliance, the District is looking for reasonable and
equitable ways to increase revenue. The District has the ability to raise the service fee
collected on landline and VoIP subscribers, but raising the wireless subscriber service fee
would require a change in Texas legislation.
IP Selective Routing
Routing is one of the core features of the legacy 9-1-1 system. Calls are automatically
directed to the proper answering point. This legacy equipment has reached its end of life
and is being retired in the near future. In order to replace this functionality, as well as
continue moving towards NG9-1-1, the District has partnered with Motorola Solutions to
implement an IP-based Selective Router (IPSR). The IPSR provides the same
functionality using newer technology, while enabling access to Next Generation services
as they become available.
The initial installation was completed in April 2019 and will continue into the coming fiscal
year. The complete transition to the IPSR will require all telephone service providers in
the area to interconnect with the new equipment. Once this migration is complete, the
District can begin implementing geospatial routing and begin looking at other Next
Generation services. Though these are lengthy transitions, they are vital in developing a
reliable NG9-1-1 system.
Host ALI Database
In FY 2017-2018, the District installed a local ALI database server. During the current
fiscal year, the District has worked to establish connectivity with other servers in Houston,
Huntsville, and Amarillo. Once this connectivity is complete, the District server will be part
of a four-node system, providing a fast, reliable connection to 9-1-1 location information. It
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
will also provide other West Texas 9-1-1 entities a localized connection point for using the
same service. In addition, the local server will also function as a backup to the other three
entities by containing mirror images of their data. Currently, this ALI database network
serves the citizens of Lubbock, Greater Harris County, Montgomery County, Potter-
Randall, and North Central Texas Council of Governments.
Network Security
As the District moves towards an IP-based system in NG9-1-1, network security and
monitoring have become crucial. As the District connects with other networks across the
state and country, this will become even more critical.
In FY 2018-2019, the District contracted with an independent third party to conduct a
cybersecurity audit. During FY 2019-2020, using the audit findings, the District intends to
make improvements to its network monitoring processes and network security.
CPEINETWORK MAINTENANCE
The District continues to provide 24x7 maintenance on all LECD-provided equipment
directly related to the handling of 9-1-1 calls. In addition to the two Vesta-trained CPE
Technicians, the District plans to hire an additional Technician in order to be able to
quickly respond to service disruptions of the 9-1-1 equipment or network. The District
continues to optimize and monitor the IP network to ensure its optimum performance.
TELECOM MUNICATOR TRAINING
The District continues to provide local training for telecommunicators, as well as host
seminars on relevant, educational topics. These training opportunities cover topics
suggested by User Group attendees, are presented by knowledgeable training
consultants, and are attended by District public safety personnel. The District also
provides annual funding for each PSAP to acquire specialized training for their personnel.
Within the hardened area of the District facility, the fully functioning PSAP also doubles as
a hands-on training center for telecommunicators to learn about the software and
hardware used in the PSAP.
USER GROUP MEETINGS
The District continues to host monthly User Group meetings. These meetings give PSAP
personnel a chance to ask questions and discuss issues with District staff. They also
serve as an effective means of disseminating information to the supervisors of each
PSAP.
PUBLIC EDUCATION
LECD continues to maintain the Public Education Program. This program is designed to
educate the public on how to use 9-1-1_ The LECD Road Show Team consists of
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LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2019-2020 PROPOSED BUDGET
members of the 9-1-1 Public Safety community. They participate in events that take
place at schools and other community organizations and attend Health and Safety Fairs.
LEGISLATION
The District continues to monitor federal, state, and local legislation for issues which may
impact the provision of 9-1-1 service. District participation in the Texas 9-1-1 Alliance is
especially beneficial in this area. The Alliance is united in opposing legislation which
could be detrimental to 9-1-1 and supporting legislation which allows for its progress.
The District also continues to participate in both 9-1-1 Goes to Washington and 9-1-1
Goes to Austin. These events provide opportunities for 9-1-1 professionals to interact with
and educate federal and state legislators.
SERVICE FEE REVENUE TRACKING
The District is funded by the revenue received from the various types of communication
carriers providing service within the boundaries of LECD. The process of monitoring and
tracking service fee remittance is important. Ensuring carriers adhere to the guidelines for
providing 9-1-1 service continues to grow in difficulty and must be monitored closely.
In FY 2019-2020, the District will continue to ensure contracts with service providers are
in place and that 9-1-1 service fees are accurately remitted to the District.
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