HomeMy WebLinkAboutResolution - 2023-R0392 - Lubbock Emergency Communications District Budget 2023-24 - 08/22/2023Resolution No. 2023-R0392
Item No. 6.8
August 22, 2023
RESOLUTION
WHEREAS, under the authority of Texas Health and Safety Code Section 772.301
through 772.329, Lubbock County voters approved in a Lubbock County election, Apri15, 1986,
the creation of the Lubbock Emergency Communication District; and
WHEREAS, the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2023-24 acting under the authority of Texas Health and
Safety Code Section 772.301 through 772.329; NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the City Council of the City of Lubbock hereby approves the Lubbock Emergency
Communication District proposed budget for FY 2023-24. Said budget is attached hereto and
incorporated as if fully set forth herein.
Passed by the City Council this 22nd day of August , 2023.
TRA A _, AYOR
ATT ST:
Co ney Paz, City S re ry
APPROVED AS TO CONTENT:
D. Blu Ko, elich, Chief %mancial Officer
APPROVED AS TO FO
Amy�?�Sir�ssista ' Attorney
ccdocs111LECD Budget Resolution 23-24
Resolution No. 2023-R0392
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
6032 43�d Street • Lubbock, Texas 79407-3711
806.747.6911 • www.lubbock911.org
J u ly 12, 2023
City Of �ubbock
Mayor Tray Payne
P.O. Box 2000
Lubbock, TX 79457-2000
The Lubbock Emergency Communication District Board of Managers has approved for
distribution the LECD proposed budget for fiscal year 2023-2024 commencing October 1, 2023.
The proposed budget represents a fair and prudent financial plan to accomplish the LECD
mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District.
Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, LECD is
required to submit its proposed budget for review to the governing bodies within the
boundaries of the District, and the reviewing entities may provide comments to the LECD Board
of Managers. Comments on this proposed budget will become part of the record at the
September 13, 2023 Board Meeting.
Please notify us if you would like a representative from the District to attend your meeting. If
you need additional information, please feel free to contact Operations Manager, Annie Wall,
at 806-761-4983 or by email at annie.wall@lubbock911,org.
We appreciate the opportunity to serve you and your constituents.
Sincerely,
Nathan Kizer, ENP
Executive Director
Attachments
"...to provide the best possible, trouble free 9-1-1 network for the citizens we serve..."
Proposed Budget
Fiscal Year 2023-2024
Lubbock Emergency Communication District
"...to provide the best possible, trouble free 9-1-1 network for
the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
BUDGET FY 2023-2024
ITEM
PERSONNEL EXPENSE
Compensation - Full Time
Compensation - PaR Time
Retirement Expense
Insurance Benefit
Workers' Compensation
Unemployment
FICA Tax
Payroll Service
Employment Expense
Accrued Benefit
TOTAL PERSONNEL EXPEIYSE
OFFICE SUPPLIES EXPENSE
Office/Operating Supplies
Other Supplies
Educational Supplies
Postage
Mapping Supplies
Printing
TOTAL OFFlCE SUPPUES EXPENSE
OFFICE EQUIPMENT MAINTENANCE
Office/Communication Equipment Maintenance
Computer Equipment Maintenance
Tools 8� Equipment
RenULease Machinery
TOTAL OFFICE EQUPMENT MAINTENANCE
BUILDING SERVICES/MAINTENANCE
MaintenancelRepair
Utilities
Building Supplies/Tools
Building Insurance
Building Contingency
Building ReplacemenURepair Fund
TOTAL BUILDING SERVICES/MAINTENANCE
TOTAL BUDGET TOTAL BUDGET
2022-2023 2023-2024
$840,81 S
$3,200
$145,000
$138,000
$4,400
$4,000
$75,000
$4,400
53,000
$100,000
51,317,818
$2,100,
$7,050'
$400
$645
$200
$510�
$10,905
$o
$1,100
$2,900
$300
$T,500
i
$25,675
$28,922
$46,000
$4,925
$19,000
$50,000
$125,000
$299,522
Legal Services
Accounting Services
Public Education
Professional Services
Communication Services
Professional Dues and Memberships
Training
Liability/PropeRy Insurance
Vehicle Expense
TOTAL OTHER SERVICES EXPENSE
CAPITAL
Office Fumiture
Communication Equipment
Computer Equipment
Equipment Replacement - LECD
TOTAL CAPITAL
TOTAL D1STRICT OPERATIONS
$18,600
$5,000
$15,000
�18,260
$2,000
$4,425
$5,100
$33,400
$9,450
$9,450
$10,100
5130,585
$1,000
$1,000
$2,860
$8.175
$815,
$1
S1
$1
$2,200
$8,100
$400
$400
$650
$500
$12,250
$950
$4,000
$550
$3,500
59,000
526,550
$40,240
$51,500
$5,150
$24,000
$50,000
$125,000
b322,440
$18,020
$7,000
$16,000
$32,400
$1,620
$5,650
$5,400
$39,000
$9,890
$10,000
$11,000
5155,980
$1,000
$1,000
$300
Budget FY 2023-2024
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
BUDGET FY 2023-2024
ITEM
TOTAL BUDGET TOTAL BUDGET
2022-2023 2023-2024
Recurring Charges
Maintenance Charc,�es
9-1-1 System Technician
PSAP TraininglTravel
Catastrophic Contingency
Equipment Insurance
PSAP Emergency Response Support
Intergovernmental Aerial Mapping
PSAP Communication Services
Equipment Repiacernent - PSAP
Total PSAP SuppoR
PROJECTS
PSAP Grant Program
TOTAL PROJECTS
$467,450
$317,550
$33,000
$28,000
$100,000
v---•• -$4,000�
$11,000'
$5,000
$11,500
E1,289,500
I
$200,000
$100.000
$757,317
$329,675
$33,550
$31,000
$100,000
$8,600
$11,000
$5,000
$7.880
$200,000
E1,484,022
$35,000
$100,000
$135,000
BudgetFY 2023-2024
Lubbock Emergency Communication District
FY 2023-2024 Budget
Agency Overview
Background
The creation of the Lubbock Emergency Communication District (CECD) was approved by an
overwhelming vote of the public in 1986. The authority to create the District was provided in
Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and Safety Code, Section
772.301 through 772.329, the Emergency Telephone Number Act for counties with population
over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone numbe� to be
used in an emergency in Lubbock County as well as the Emergency Telephone Network
associated to provide Enhanced 9-1-1 service. All political subdivisions within Lubbock County
assisted in this mission by originally establishing eight (8) Public Safety Answering Points (PSAPsJ
to receive emergency 9-1-1 calls. Our mission continues, but now in a different form:
'The mission of the Lubbock Emergency Communication District is to provide
rhe besr possible, trouble free network for the citizens we serve to access
emergency services by draling 9-1-1; to provide the best tools (equipment and
information) to each service provider agency ihar will enhance their abiliry to
provide public safety services; and to educate the public on the effective and
appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six-member Board of Managers oversees the Lubbock Emergency Communication District. Two
appointments to the Board are made by the City of Lubbock, one by the County of Lubbock, one
by the City of Slaton, one at-large appointment made by the other Board Members, and one ex-
officio (non-voiingJ member representing AT&T, the primary telephone service provider in
Lubbock County.
Enhanced 9-1-1 (E9-1-1J operations started within LECD boundaries on January 27, 1989. Since
that time, millions of 9-1-1 calls have been handled by the PSAPs supported by LECD. Currently,
approximately 90% of all 9-1-1 calls originate from a wireless device.
All the major wireless service providers in the District provide Wireless E9-1-1 Phase II service.
This service provides the telecommunicator with the latitude and longitude of the caller. With
the help of mapping software, this assists the telecommunicator in locating the caller.
The District continues to be actively involved in the design, development, and implementation of
Next Generation 9-1-1 (NG9-1-1J in the state of Texas. NG9-1-1 changes the architecture vf the
network, allowing better access for current and future communication devices, no matter what
platform they use. The goal of NG9-1-1 can be summed up in one slogan: "Emergency Help.
Anytime, anywhere, any device." The transition is much more complex than any other transition
undertaken to date. While in the past 9-1-1 networks could be managed as stand-alone systems,
the hierarchical network architecture that is the foundation of any NG9-1-1 system will require
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Lubbock Emergency Communication District
FY 2023-2024 Budget
cooperation and collaboration at local, regional, state, national and global levels in degrees not
previously experienced.
The District utilizes a Host-Remote system for delivering 9-1-1 calls. In place of individual
backroom equipment at each PSAP, two geo-diverse Hosts process calls for the entire District.
This centralized system provides reliability and redundancy, allowing PSAP personnel to answer
calls from any of the District PSAP locations. This system is monitared and maintained by District
Staff. The software is regularly updated, and the specialized hardware is replaced every five
years.
The PSAPs within the District are connected by a fully redundant, public safety grade IP network.
All call traffic within the District is transported over this private IP network, providing the PSAPs
with the ability to transfer calls to various locations independent of the public telephone
network. This unique 9-1-1 system also provides the ability to transfer a 9-1-1 call to multiple
PSAPs at the same time.
In October of 2015, the District relocated to a new facility, which was designed and constructed
to the District's specifications. This 10,000-squa�e foot building includes a data center capable of
housing fourteen cabinets of equipment, a six position Training Center which doubles as a back-
up PSAP, and a building-wide UPS, all housed inside an EFS rated structure. A diesel fueled
generator, as well as connectivity for a secondary generator, provides necessary emergency
power in the event of a disaster. The data center houses one of the two Hosts for the 9-1-1
network and serves as a primary network monitoring location.
In May 2018, the District began implementation of an IP Selective Router (IPSR), which replaced
the legacy AT&T selective router with a Next-Generation 9-1-1 (NG9-1-1) solution. The District
data center houses a portion of this NG9-1-1 equipment and serves as one of the two redundant
Hosts for several other entities in Texas.
With the implementation of modern technologies and the evolution of the NG9-1-1 network, the
need for cybersecurity increased dramatically. The District has implemented various layers of
maintenance, monitoring, and alerting to protect the 9-1-1 system. It is an ong�ing effort to
thwart potential attacks and preserve the overall health of the network.
The Staff of LECD and the Board of Managers are continually looking forward, researching new
equipment, technologies, software, techniques, and training to assist the public safety
telecommunicator in doing a more efficient job of providing emergency help to people calling
9-1-1. As the District moves towards NG9-1-1, the landscape continues to change. While there is
still a need to invest in hardware and products, many facets of NG9-1-1 are moving to a service-
oriented model. These services represent both recurring and increasing costs.
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Lubbock Emergency Communication Distrid
FY 2023-2024 Budget
Staff
In addition to the Board of Managers, the District has a staff of ten full-time positions.
Executive Director 1
�_ .
( -1
Operations Manager
� J
� Executive Assistant )
9-1-1 System Manager 1
9-1-15ystem Technician
Contrad/facility Coordinator
9-1-1 System Technician
GIS/Addressing Coordinator
9-1-15ystem 7ethnician � �� Computer Network Technician
Executive Director
Has total oversight of the operation of the District. Is responsible to the Board of
Managers for carrying out the mission of the District.
Operations Manager
Oversees the day-to-day operations of the District, including Human Resources, accounts
payable, financial reporting, and PSAP personnel training.
Executive Assistant
Provides clerical and general office support to the District Staff. Responsible for various
areas of the operations of the District including public education and records
management.
Contract/Facility Coordinator
Manages the various contractual agreements utilized by the District. Responsible for
maintaining the buildings and grounds, including management of vendors providing
services and duties.
GIS/Addressing Coordinator
Responsible for maintaining a county-wide geographic information system and associated
databases. Also assigns addresses for rural Lubbock County.
Computer Network Technician
Administers the internal computer network, including all devices and infrastructure.
Assists Staff in use of hardware and software.
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Lubbock Emergency Communication District
FY 2023-2024 Budget
9-1-1 System Manager
Responsible for the repair and maintenance of the 9-1-1 network components, call
handling equipment, and software used in the PSAPs. Tests, evaluates, and implements
new hardware and software solutions in the PSAPs.
9-1-1 System Technician
Assists with repair, maintenance, and upgrade of the 9-1-1 equipment. Also assists in the
testing of new hardware and software.
Responsibilities
The following are noteworthy responsibilities and benefits the District provides the citizens of
Lubbock County and the Cities of Abernathy and Plainview:
9-1-1 Service Fee
The District is responsible for receiving and tracking service fee revenue collected from
the service providers doing business within its jurisdiction. The District directly collects a
service fee on all wireline and VoIP lines. In addition, each wireless subscriber in the state
of Texas is assessed a service fee which is remitted to the State. These wireless service
fees are then distributed to each 9-1-1 entity in Texas based on population.
9-1-1 Network
The District maintains a resilient and highly redundant network which interconnects its
PSAPs. LECD works closely with service providers to monitor and assess equipment, as
well as resolve issues when they occur. Proactive monitoring, detailed Service Level
Agreements, and rapid response times ensure quick resolutions to issues within this
critical infrastructure.
Call Handling Equipment
The District provides the equipment and software used to receive and answer 9-1-1 calls
at each PSAP. Mapping software displays the location information associated with the
call. Logging equipment at each PSAP records the audio for every 9-1-1 call handled.
Specialized software collects information on all aspects of each call and stores it for daily
analysis. The District also maintains an internal website which provides links to reference
material, user tips, and a portal into the internal trouble ticket system. All call handling
equipment is monitored remotely by the equipment vendors, as well as an internal
monitoring system.
Telecommunicator Training
District Staff facilitates training opportunities for all PSAP personnel. New call takers are
trained on various aspects of 9-1-1, the call handling equipment, mapping information,
ADA requirements, and third-party resources, such as Poison Control and interpretation
services. As new technology and software becomes available, the District Staff works to
educate all call takers and provide training materials. Throughout the year, web-based
training classes are offered, and the District provides funds for PSAP personnel to
participate in other training opportunities.
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Lubbock Emergency Communication pistrict
FY 2023-2024 Budget
Mapping
The District maintains a Geographic Information System (GIS) of the Lubbock area.
Starting as a road centerline map, this data is used by PSAPs to locate 9-1-1 callers
graphically on a map display. Other map data sources useful to public safety are
aggregated into this dataset. The District is responsible for staying abreast of any changes
and works with other entities to make sure the GIS data is as accurate as possible.
Databases
The District maintains several databases important to 9-1-1 service. In relation to
addressing, the District maintains both an Automatic Location Identification (ALI)
database and a Master Street Address Guide (MSAGJ. The ALI database contains address
information for every landline in the District, which aids the call taker in locating the caller.
The MSAG is a set of rules for maintaining valid addresses in the District. In addition to
addressing, the District uses Management Information Software (MIS) to track all aspects
of 9-1-1 calls.
Rural Addressing
The Lubbock County Commissioner's Court appointed the District as the sole addressing
authority for all unincorporated areas of Lubbock County. LECD works with other entities
to maintain accurate addressing through new construction, the creation of subdivisions,
and city annexations. The GIS/Addressing Coordinator uses specialized mapping software
to verify locations and help assign addresses.
Street Signs
Through a partnership with Lubbock County, the District pays for the manufacture of
street signs for the unincorporated areas of the County. Once ordered, the Lubbock
County Sign Crew installs the signs in the proper location. These signs provide direction
for emergency responders, as well as U.S. Postal and other delivery services. An online
database provides LECD Staff and County personnel with a convenient method of working
together in ordering and installing road signs throughout the County.
Server Provider Compliance
LECD is responsible for contracting with telephone service providers to ensure they are
providing proper 9-1-1 service to their customers that reside within the District.
Approximately 90 service providers remit service fees directly to the District. This includes
Local Exchange Carriers (LECsJ and Voice overthe Internet Service Providers (VSPsJ. LECD
also works with service providers in implementing and testing the latest technology to
facilitate locating 9-1-1 callers.
Public Education
The District is the primary supplier of educational material and public training programs
on the use of 9-1-1. LECD organizes a group of call takers known as the Road Show Team
which delivers presentations in schools and at civic events within the community.
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Lubbock Emergency Communication District
fY 2023-2024 Budget
Meetings
Each month, the District hosts a Board of Managers meeting to keep the Board abreast of
project developments and the financial status of the District. LECD also hosts a monthly
User Group meeting consisting of representatives from each of the District PSAPs. This
provides an opportunity to address issues with 9-1-1 equipment and share information
between agencies. Periodically, the District holds a Legislative Briefing designed to update
elected officials on issues pertaining to 9-1-1. In addition to these gatherings, LECD
provides the facility for various PSAP-hosted training opportunities.
Research and Planning
District Staff is continually researching newly available communication technology as it
pertains to 9-1-1. This new technology includes the current development of a NG9-1-1
system benefitting not only the Dist�ict, but also neighboring regions and the State of
Texas. This future system will be able to deliver voice, text, images, and video ta the call
taker from any device.
Legislation Monitoring
District Staff monitors Federal, State, and local legislation for any issues which may impact
the provision of 9-1-1 service within the District. The District participates in the Texas
9-1-1 Alliance, which is an interlocal coaperation of Emergency Communication Districts
across Texas. This group works to present a unified effort on behalf of Texas 9-1-1 entities.
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Lubbock Emergency Communication District
FY 2023-2024 Budget
Significant Activities for FY 2023-2024
In addition to the routine duties of the District, LECD plans to continue working on the following
significant activities within the next fiscal year.
Next Generation 9-1-1
Routing is one of the core features of the 9-1-1 system. This feature automatically directs calls to
the proper PSAP. The District has fully migrated away from the legacy 9-1-1 system as part of the
move towards Next Generation 9-1-1. Implementation of this new system is a large undertaking,
spanning several years and multiple phases. The District will continue to implement technology
as it becomes available. This includes routing emergency calls based on geospatial information,
integrating supplemental data sources for 9-1-1 callers, and the delivery of images and video.
9-1-1 Equipment/Network Maintenance
The District continues to provide 24x7 maintenance on all LECD-provided equipment directly
related to the handling of 9-1-1 calls. Three 9-1-15ystem Technicians are employed to be able to
quickly respond to service disruptions of the 9-1-1 equipment or network. A focus on up-to-date
training and education for all technicians continues to be a priority. The District continues to
optimize and monitor the IP network to ensure its optimum pe►formance.
Equipment Replacement
This fiscal year, the District intends to replace all workstation monitors at the PSAPs, KVM
extenders, data cabinets to house critical equipment, and netclocks.
Legislation
The District continues to monitor federal, state, and local legislation for issues which may impact
the 9-1-1 industry. District participation in the Texas 9-1-1 Alliance is especially beneficial in this
area. Leading into the next legislative session, the Alliance will continue to educate legislators on
the need to adequately fund the move to Next Generation 9-1-1 in Texas. The District also
continues to participate in 9-1-1 Goes to Austin. These events provide opportunities for 9-1-1
professionals to interact with and educate federal and state legislators.
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