HomeMy WebLinkAboutResolution - 2022-R0373 - Lubbock Emergency Communication District Budget FY 2022-23Resolution No. 2022-RO373
Item No. 5.12
September 13, 2022
RESOLUTION
WHEREAS, under the authority of Texas Health and Safety Code Section 772.301
through 772.329, Lubbock County voters approved in a Lubbock County election, April 5, 1986,
the creation of the Lubbock Emergency Communication District; and
WHEREAS, the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2022-23 acting under the authority of Texas Health and
Safety Code Section 772.301 through 772.329; NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the City Council of the City of Lubbock hereby approves the Lubbock Emergency
Communication District proposed budget for FY 2022-23. Said budget is attached hereto and
incorporated as if fully set forth herein.
Passed by the City Council this 13th
day of September '2022.
TRAY-PAYNE,,MA.YOR
ATTEST:
Rebefa Garza, City Secre
APPROVED AS TO CONTENT:
D. Blu Kostelich, Chief Financial Officer
APPROVED AS TO FORM:
0A&& '�O�
y L. ms, Deputy City Mtorney
ccdocs/LECD Budget Resolution 22-23
August 16, 2022
Resolution No. 2022-R0373
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
6032 431d Street - Lubbock, Texas 79407-3711
806.747.6911 • www.lubbock9ll.org
July 14, 2022
City Of Lubbock
Mayor Tray Payne
P.O. Box 2000
Lubbock, TX 79457-2000
The Lubbock Emergency Communication District Board of Managers has approved for
distribution the LECD proposed budget for fiscal year 2022-2023 commencing October 1, 2022.
The proposed budget represents a fair and prudent financial plan to accomplish the LECD
mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District.
Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, LECD is
required to submit its proposed budget for review to the governing bodies within the
boundaries of the District, and the reviewing entities may provide comments to the LECD Board
of Managers. Comments on this proposed budget will become part of the record at the
September 14, 2022 Board Meeting.
Please notify us if you would like a representative from the District to attend your meeting. If
you need additional information, please feel free to contact Operations Manager, Annie Wall,
at 761-4983 or by email at annie.wall@lubbock911.org.
We appreciate the opportunity to serve you and your constituents.
Sincerely,
Nathan Kizer, ENP
Executive Director
Attachments
"...to provide the best possible, trouble free 9-1-1 network for the citizens we serve..."
Proposed Budget
Fiscal Year 2022-2023
Lubbock Emergency Communication District
"... to provide the best possible, trouble free 9-1-1 network for
the citizens we serve..."
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
PROPOSED BUDGET FY 2022-2023
ITEM
TOTAL BUDGET TOTAL BUDGET
ACCOUNT# 2021-2022 2022-2023
50100 $880,500 $840,818
50200 $2,700 $3,200
%
CHANGE
DESCRIPTION
PERSONNEL EXPENSE '
Compensation - Full Time
Page 8
Compensation - Part Time
Page 8
Retirement Expense
50300
$148,500 $145,000
Page 8
Insurance Benefit
50400
$124,500 $138,000
Page 8
Workers' Compensation
50500
$4,200 $4,400
Page 8
Unemployment
50600
$3,600 $4,000
Page 8
FICA Tax
50800
$75,000 $75,000
Page 8
Payroll Service
50900
$3,400 $4,400
Page 9
Employment Expense
51000
$3,000 $3,000
Page 9
Accrued Benefit
51100
$100,000 $100,000
$1,345,400 $1,317,818
-2.05%
Page 9
TOTAL PERSONNEL EXPENSE
OFFICE SUPPLIES EXPENSE
Office/Operating Supplies
Other Supplies
60100
$1,850 $2,100
Page 9
60200
$6,000 $7,050
Page 9
Educational Supplies
60300
$400 $400
Page 9
Postage
60400
$700 $645
Page 9
Mapping Supplies
60500
$200 $200
Page 9
Printing
60700
$700 $510
$9,850 $10,905
10.71%
Page 9
TOTAL OFFICE SUPPLIES EXPENSE
OFFICE EQUIPMENT MAINTENANCE
Office/Communication Equipment Maintenance
70100
$1,100 $1,100
Page 10
Computer Equipment Maintenance
70200
$5,300 $2,900
Page 10
Tools & Equipment
Rent/Lease Machinery
TOTAL OFFICE EQUIPMENT MAINTENANCE
70400
$300 $300
Page 10
70500
$3,200 $3,200
Page 10
$9,900 $7,500
-24.24%
BUILDING SERVICESIMAINTENANCE
Contract Services
Maintenance/Repair
Utilities
Building Supplies/Tools
Building Insurance
71100
$23,000 $25,675
Page 10
71200
$22,500 $28,922
Page 10
71300
$36,700 $46,000
Page 10
71400
71500
$7,500 $4,925
$15,000 $19,000
Page 11
Page 11
Page 11
Page 11
Building Contingency
71600
$50,000 $50,000
Building Replacement/Repair Fund
10630
$125,000 $125,000
TOTAL BUILDING SERV/CES(MAINTENANCE
$279,700 $299,522
7.09%
OTHER SERVICES EXPENSE
Texas 9-1-1 Alliance
Legal Services
Accounting Services _
Public Education
80300
$19,300 $18,600
Page 11
80500
$6,000 $5,000
Page 11
80600
$12,500 $15,000
Pagel l
80700
$18,400 $18,260
Page 11-12
Professional Services
80800
$2,000 $2,000
Page 12
Communication Services
80900
$5,600 $4,225
Page 12
Professional Dues and Memberships
81000
$5,300 $5,100
Page 12
Travel
81100
$33,100 $33,400
Page 12
Training
81200
$8,900 $9,450
Page 12
Liability/Property. Insurance 81300
Vehicle Expense 81400
TOTAL OTHER SERVICES EXPENSE
$9,450 $9,450
Page 12
$11,000 $10,100
Page 12
$131,550 $130,585
-0.73%
CAPITAL Am
Office Furniture
90110
$1,000 $1,000
Page 13
Communication Equipment
90120
$1,200 $1,000
Page 13
Computer Equipment
90130
$1,000 $2,860
Page 13
Equipment Replacement - LECD
10620
$11,570 $8,175
Page 13
TOTAL CAPITAL
$14,770 $13,035
41.75%
-0.66%
TOTAL DISTRICT OPERATIONS
$1,791,170 $1,779,365
Proposed Budget FY 2022-2023
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
PROPOSED BUDGET FY 2022-2023
TOTAL BUDGET TOTAL BUDGET %
ITEM ACCOUNT # 2021 2022 2022-2023 CHANGE DESCRIPTION
PSAP SUPPORT
Recurring Charges 98100 $508,850 $467,450 Page 14
Maintenance Charges 98300 $308,000 $317,550 Page 14-15
9-1-1 System Technician 98400 $27,100 $33,000 Page 15-16
Telecommunicator Training/Travel
98500
$20,700 $28,000
Page 16
Catastrophic Contingency
98600
$100,000 $100,000
Page 16
Equipment Insurance
98610
$7,800 $4,000
Page 16
PSAP Emergency Response Support
98700
$11,000 $11,000
Page 16
Intergovernmental Aerial Mapping
98800
$5,000 $5,000
Page 16-17
PSAP Communication Services
98900
$8,200 $11,500
Page 17
Capital Equipment - PSAP
90140
$12,000 $12,000
Page 17
Equipment Replacement - PSAP
10610
$261,204 $300,000
Page 17
TOTAL PSAP SUPPORT
$1,269,854 $1,289,500
1.55%
PROJECTS
Next Generation\Emerging Technologies
PSAP Grant Program
TOTAL PROJECTS
90210
$150,000 $200,000
$100,000 $100,000
Page 18
90211
Page 18
$250,000 $300,000
20.00%
TOTAL ?
$3,311,024 $3,368,865
1.75%
Proposed Budget FY 2022-2023
Lubbock Emergency Communication District
FY 2022-2023 Budget
Agency/ Overview
Background
The creation of the Lubbock Emergency Communication District (LECD) was approved by an
overwhelming vote of the public in 1986. The authority to create the District was provided in
Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and Safety Code, Section
772.301 through 772.329, the Emergency Telephone Number Act for counties with population
over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone number to be
used in an emergency in Lubbock County as well as the Emergency Telephone Network
associated to provide Enhanced 9-1-1 service. All political subdivisions within Lubbock County
assisted in this mission by establishing eight (8) Public Safety Answering Points (PSAPs) to receive
emergency 9-1-1 calls. Our mission continues, but now in a different form:
'The mission of the Lubbock Emergency Communication District is to provide
the best possible, trouble free network for the citizens we serve to access
emergency services by dialing 9-1-1; to provide the best tools (equipment and
information) to each service provider agency that will enhance their ability to
provide public safety services; and to educate the public on the effective and
appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six -member Board of Managers oversees the Lubbock Emergency Communication District. Two
appointments to the Board are made by the City of Lubbock, one by the County of Lubbock, one
by the City of Slaton, one at -large appointment made by the other Board Members, and one ex-
officio (non -voting) member representing AT&T, the primary telephone service provider in
Lubbock County.
Enhanced 9-1-1 (E9-1-1) operations started within LECD boundaries on January 27, 1989. Since
that time, millions of 9-1-1 calls have been handled by the PSAPs supported by LECD. Currently,
approximately 90% of all 9-1-1 calls originate from a wireless device.
All the major wireless service providers in the District provide Wireless E9-1-1 Phase II service.
This service provides the telecommunicator with the latitude and longitude of the caller. With
the help of mapping software, this assists the telecommunicator in locating the caller.
The District continues to be actively involved in the design, development, and implementation of
Next Generation 9-1-1 (NG9-1-1) in the state of Texas. NG9-1-1 changes the architecture of the
network, allowing better access for current and future communication devices, no matter what
platform they use. The goal of NG9-1-1 can be summed up in one slogan: "Emergency Help.
Anytime, anywhere, any device." The transition is much more complex than any other transition
undertaken to date. While in the past 9-1-1 networks could be managed as stand-alone systems,
the hierarchical network architecture that is the foundation of any NG9-1-1 system will require
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Lubbock Emergency Communication District
FY 2022-2023 Budget
cooperation and collaboration at local, regional, state, national and, ultimately, global levels in
degrees not previously experienced.
The District utilizes a Host -Remote system for delivering 9-1-1 calls. In place of individual
backroom equipment at each PSAP, two geo-diverse Hosts process calls for the entire District.
This centralized system provides reliability and redundancy, allowing PSAP personnel to answer
calls from any of the District PSAP locations. This system is monitored and maintained by District
Staff. The software is regularly updated, and the specialized hardware is replaced every five
years.
The PSAPs within the District are connected by a fully redundant, public safety grade IP network.
All call traffic within the District is transported over this private IP network, providing the PSAPs
with the ability to transfer calls to various locations independent of the public telephone
network. This unique 9-1-1 system also provides the ability to transfer a 9-1-1 call to multiple
PSAPs at the same time.
In October of 2015, the District relocated to a new facility, which was designed and constructed
to the District's specifications. This 10,000-square foot building includes a data center capable of
housing fourteen cabinets of equipment, a six position Training Center which doubles as a back-
up PSAP, and a building -wide UPS, all housed inside an EFS rated structure. A diesel fueled
generator, as well as connectivity for a secondary generator, provides necessary emergency
power in the event of a disaster. The data center houses one of the two Hosts for the 9-1-1
network and serves as a primary network monitoring location.
In May 2018, the District began implementation of an IP Selective Router (IPSR), which replaced
the legacy AT&T selective router with a Next -Generation 9-1-1 (NG9-1-1) solution. The District
data center houses a portion of this NG9-1-1 equipment and serves as one of the two redundant
Hosts for several other entities in Texas.
With the implementation of new technologies and the evolution of the NG9-1-1 network, the
need for cybersecurity increased dramatically. The District has implemented various layers of
maintenance, monitoring, and alerting to protect the 9-1-1 system. It is an ongoing effort to
thwart potential attacks and preserve the overall health of the network.
The Staff of LECD and the Board of Managers are continually looking forward, researching new
equipment, technologies, software, techniques, and training to assist the public safety
telecommunicator in doing a more efficient job of providing emergency help to people calling
9-1-1. As the District moves towards NG9-1-1, the landscape continues to change. While there is
still a need to invest in hardware and products, many facets of NG9-1-1 are moving to a service -
oriented model. These services represent both recurring and increasing costs.
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Lubbock Emergency Communication District
FY 2022-2023 Budget
Staff
In addition to the Board of Managers, the District has a staff of ten full time positions.
Operations Manager
Executive Assistant
Executive Director
9-1-1 System Manager
9-1-1 System Technician
9-1-1 System Technician
9-1-1 System Technician
Contract/Facility Coordinator
GIS/Addressing Coordinator
Computer Network Technician
Executive Director
Has total oversight of the operation of the District. Is responsible to the Board of
Managers for carrying out the mission of the District.
Operations Manager
Oversees the day-to-day operations of the District, including Human Resources, accounts
payable, financial reporting, and PSAP personnel training.
Executive Assistant
Provides clerical and general office support to the District Staff. Responsible for various
areas of the operations of the District including public education and records
management.
Contract/Facility Coordinator
Manages the various contractual agreements utilized by the District. Responsible for
maintaining the buildings and grounds, including management of vendors providing
services and duties.
GIS/Addressing Coordinator
Responsible for maintaining a county -wide geographic information system and associated
databases. Also assigns addresses for rural Lubbock County.
Computer Network Technician
Administers the internal computer network, including all devices and infrastructure.
Assists Staff in use of hardware and software.
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Lubbock Emergency Communication District
FY 2022-2023 Budget
9-1-1 System Manager
Responsible for the repair and maintenance of the 9-1-1 network components, call
handling equipment, and software used in the PSAPs. Tests, evaluates, and implements
new hardware and software solutions in the PSAPs.
9-1-1 System Technician
Assists with repair, maintenance, and upgrade of the 9-1-1 equipment. Also assists in the
testing of new hardware and software.
Responsibilities
The following are noteworthy responsibilities and benefits the District provides the citizens of
Lubbock County and the Cities of Abernathy and Plainview:
9-1-1 Service Fee
The District is responsible for receiving and tracking service fee revenue collected from
the service providers doing business within its jurisdiction. The District directly collects a
service fee on all wireline and VolP lines. In addition, each wireless subscriber in the state
of Texas is assessed a service fee which is remitted to the State. These wireless service
fees are then distributed to each 9-1-1 entity in Texas based on population.
9-1-1 Network
The District maintains a resilient and highly redundant network which interconnects its
PSAPs. LECD works closely with service providers to monitor and test equipment, as well
as resolve issues when they occur. Proactive monitoring, detailed Service Level
Agreements, and rapid response times ensure quick resolutions to issues within this
critical infrastructure.
Call Handling Equipment
The District provides the equipment and software used to receive and answer 9-1-1 calls
at each PSAP. Mapping software displays the location information associated with the
call. Logging equipment at each PSAP records the audio for every 9-1-1 call handled.
Specialized software collects information on all aspects of each call and stores it for daily
analysis. The District also maintains an internal website which provides links to reference
material, user tips, and a portal into the internal trouble ticket system. All call handling
equipment is monitored remotely by the equipment vendors, as well as an internal
monitoring system.
Telecommunicator Training
District Staff facilitates training opportunities for all PSAP personnel. New call takers are
trained on various aspects of 9-1-1, the call handling equipment, mapping information,
ADA requirements, and third -party resources, such as Poison Control and interpretation
services. As new technology and software becomes available, District Staff works to
educate all call takers and provide training materials. Throughout the year, web -based
training classes are offered, and the District provides funds for PSAP personnel to
participate in other training opportunities.
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Lubbock Emergency Communication District
FY 2022-2023 Budget
Mapping
The District maintains a Geographic Information System (GIS) of the Lubbock area.
Starting as a road centerline map, this data is used by PSAPs to locate 9-1-1 callers
graphically on a map display. Other map data sources useful to public safety are
aggregated into this dataset. The District is responsible for staying abreast of any changes
and works with other entities to make sure the GIS data is as accurate as possible.
Databases
The District maintains several databases important to 9-1-1 service. In relation to
addressing, the District maintains both an Automatic Location Identification (ALI)
database and a Master Street Address Guide (MSAG). The ALI database contains address
information for every landline in the District, which aids the call taker in locating the caller.
The MSAG is a set of rules for maintaining valid addresses in the District. In addition to
addressing, the District uses Management Information Software (MIS) to track all aspects
of 9-1-1 calls.
Rural Addressing
The Lubbock County Commissioner's Court appointed the District as the sole addressing
authority for all unincorporated areas of Lubbock County. LECD works with other entities
to maintain accurate addressing through new construction, the creation of subdivisions,
and city annexations. The GIS/Addressing Coordinator uses specialized mapping software
to verify locations and help assign addresses.
Street Signs
Through a partnership with Lubbock County, the District pays for the manufacture of
street signs for the unincorporated areas of the County. Once ordered, the Lubbock
County Sign Crew installs the signs in the proper location. These signs provide direction
for emergency responders, as well as U.S. Postal and other delivery services. An online
database provides LECD Staff and County personnel a convenient method of working
together in ordering and installing road signs throughout the County.
Server Provider Compliance
LECD is responsible for contracting with telephone service providers to ensure they are
providing proper 9-1-1 service to their customers that reside within the District.
Approximately 90 service providers remit service fees directly to the District. This includes
Local Exchange Carriers (LECs) and Voice over the Internet Service Providers (VSPs). LECD
also works with service providers in implementing and testing the latest technology to
facilitate in locating 9-1-1 callers.
Public Education
The District is the primary supplier of educational material and public training programs
on the use of 9-1-1. LECD organizes a group of call takers known as the Road Show Team
which delivers presentations in schools and at civic events within the community.
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Lubbock Emergency Communication District
FY 2022-2023 Budget
Meetings
Each month, the District hosts a Board of Managers meeting to keep the Board abreast of
project developments and the financial status of the District. LECD also hosts a monthly
User Group meeting consisting of representatives from each of the District PSAPs. This
provides an opportunity to address issues with 9-1-1 equipment and share information
between agencies. Periodically, the District holds a Legislative Briefing designed to update
elected officials on issues pertaining to 9-1-1. In addition to these gatherings, LECD
provides the facility for various PSAP-hosted training opportunities.
Research and Planning
District Staff is continually researching newly available communication technology as it
pertains to 9-1-1. This new technology includes the current development of a NG9-1-1
system benefitting not only the District, but also neighboring regions and the State of
Texas. This future system will be able to deliver voice, text, images, and video to the call
taker from any device.
Legislation Monitoring
District Staff monitors Federal, State, and local legislation for any issues which may impact
the provision of 9-1-1 service within the District. The District participates in the Texas
9-1-1 Alliance, which is an interlocal cooperation of Emergency Communication Districts
across Texas. This group works to present a unified effort on behalf of Texas 9-1-1 entities.
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Lubbock Emergency Communication District
FY 2022-2023 Budget
Significant Activities for FY 2022-2023
In addition to the routine duties of the District, LECD plans to continue working on the following
significant activities within the next fiscal year.
Next Generation 9-1-1
Routing is one of the core features of the legacy 9-1-1 system. This feature automatically directs
calls to the proper PSAP. The legacy equipment provided by AT&T has reached its end of life and
will soon be retired. To replace this legacy equipment, as well as continue moving towards
NG9-1-1, the District has partnered with Motorola Solutions to implement an IP-based Selective
Router (IPSR). The IPSR provides the same basic functionality as the legacy system but utilizes
newer technology and adds more capabilities. This newer technology will also allow for Next
Generation Core Services (NGCS) to be added as they become available. This will include routing
emergency calls based on geospatial information, integrating supplemental data sources for
9-1-1 callers, and the delivery of images and video. The IPSR implementation is a large
undertaking spanning several years and multiple phases.
Secondary Network Procurement and Implementation
In addition to the IP fiber network, the District utilizes a broadband over wireless network as a
backup. This secondary network has been in place for more than eleven years. It utilizes a limited
Public Safety spectrum licensed by the FCC. The District is replacing this network with a higher
capacity solution which will provide more bandwidth and redundancy to the 9-1-1 network.
9-1-1 Equipment/Network Maintenance
The District continues to provide 247 maintenance on all LECD-provided equipment directly
related to the handling of 9-1-1 calls. Three 9-1-1 System Technicians are employed to be able to
quickly respond to service disruptions of the 9-1-1 equipment or network. A focus on up-to-date
training and education for all technicians continues to be a priority. The District continues to
optimize and monitor the IP network to ensure its optimum performance.
Equipment Replacement
This fiscal year, the District intends to replace the network switches which provide the backbone
for the IP network. In addition, the District will be replacing firewalls and other cybersecurity
related components.
Legislation
The District continues to monitor federal, state, and local legislation for issues which may impact
the 9-1-1 industry. District participation in the Texas 9-1-1 Alliance is especially beneficial in this
area. Leading into the next legislative session, the Alliance will continue to educate legislators on
the need to adequately fund the move to Next Generation 9-1-1 in Texas. The District also
continues to participate in 9-1-1 Goes to Austin. These events provide opportunities for 9-1-1
professionals to interact with and educate federal and state legislators.
Page 7