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Home My WebLink AboutResolution - 2010-R0304 - Contract For Uniform Services W/Unifirst Corp. - 07/08/2010Resolution No. 2010-RO304 July 8, 2010 Item No. 5.2 RESOLUTION BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the Mayor of the City of Lubbock BE and is hereby authorized and directed to execute for and on behalf of the City of Lubbock, Contract No. 9516 for uniform rental, purchase and laundry services, by and between the City of Lubbock and Unifirst Corporation, and related documents. Said Contract is attached hereto and incorporated in this resolution as if fully set forth herein and shall be included in the minutes of the City Council. Passed by the City Council on July 8, 2010 TO�11� N,MAYOR ATTEST: CD-0-02�� 5< Rebe a Garza, City Secretary APPROVED AS 'I 0 CONTENT: ILL Q"� Andy Bu cham, Chief Finance Officer APPROVED AS TO FORM: f a Chad Weaver, Assistant City Attorney vwxcdocs RES.Contract-Unifirst Corporation April 7, 2010 Resolution No. 2010-RO304 SERVICES AGREEMENT This Services Agreement (this "Agreement") is entered into as of the 8th day of July, 2010 ("Effective Date") by and between UniFirst Corporation of Lubbock, Texas (the Contractor), and the City of Lubbock (the "City"). RECITALS WHEREAS, the City has issued a Request for Proposals (ITB -10 -096 -MA) Uniform Rental, Purchase and Laundry Services. WHEREAS, the proposal submitted by the Contractor has been selected as the proposal which best meets the needs of the City for this service; and WHEREAS, Contractor desires to perform as an independent contractor to provide uniform rentals, uniform purchases and laundry services; and WHEREAS, the City desires to award to multiple Contractors to assure adequate coverage for locations throughout the City, and NOW THEREFORE, for and in consideration of the mutual promises contained herein, the City and Contractor agree as follows: City and Contractor acknowledge the Agreement consists of the following exhibits which are attached hereto and incorporated herein by reference, listed in their order of priority in the event of inconsistent or contradictory provisions: 1. This Agreement 2. Exhibit A - General Requirements 3. Exhibit B- Bid Submittal Forms 4. Exhibit C - Insurance Requirements 5. Exhibit D - Customer Forms Scope of Work Contractors shall provide the services that are specified in Exhibit A. Contractor will comply with all the applicable requirements set forth in Exhibit B, C, and D Article 1 Services. 1.1 Contractor agrees to perform services for the City that are specified under the General Requirements set forth in Exhibit A. City agrees to pay the amounts stated in "Exhibit B", to Contractor for the rendering services. 1.2 Contractor shall use its commercially reasonable efforts to render services under this Agreement in a professional and business -like manner and in accordance with the standards and practices recognized in the industry. 1.3 Nonappropriation clause. All funds for payment by the City under this Agreement are subject to the availability of an annual appropriation for this purpose by the City. In the event of non -appropriation of funds by the City Council of the City of Lubbock for the goods or services provided under the Agreement, the City will terminate the Agreement, without termination charge or other liability, on the last day of the then -current fiscal year or when the appropriation made for the then - current year for the goods or services covered by this Agreement is spent, whichever event occurs first. If at any time funds are not appropriated for the continuance of this Agreement, cancellation shall be accepted by the Seller on thirty (30) days prior written notice, but failure to give such notice shall be of no effect and the City shall not be obligated under this Agreement beyond the date of termination. Article 2 Miscellaneous. 2.1 This Agreement is made in the State of Texas and shall for all purposes be construed in accordance with the laws of said State, without reference to choice of law provisions. 2.2 This Agreement is performable in, and venue of any action related or pertaining to this Agreement shall lie in, Lubbock, Texas. 2.3 This Agreement and its Exhibits contains the entire agreement between the City and Contractor and supersedes any and all previous agreements, written or oral, between the parties relating to the subject matter hereof. No amendment or modification of the terms of this Agreement shall be binding upon the parties unless reduced to writing and signed by both parties. 2.4 This Agreement may be executed in counterparts, each of which shall be deemed an original. 2.5 In the event any provision of this Agreement is held illegal or invalid, the remaining provisions of this Agreement shall not be affected thereby. 2.6 The waiver of a breach of any provision of this Agreement by any parties or the failure of any parties otherwise to insist upon strict performance of any provision hereof shall not constitute a waiver of any subsequent breach or of any subsequent failure to perform. 2.7 This Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, representatives and successors and may be assigned by Contractor or the City to any successor only on the written approval of the other party. 2.8 All claims, disputes, and other matters in question between the Parties arising out of or relating to this Agreement or the breach thereof, shall be formally discussed and negotiated between the Parties for resolution. In the event that the Parties are unable to resolve the claims, disputes, or other matters in question within thirty (30) days of written notification from the aggrieved Party to the other Party, the aggrieved Party shall be free to pursue all remedies available at law or in equity. Article 3 The City Right to Audit. 3.1 At any time during the term of the contract, or thereafter, the City, or a duly authorized audit representative of the City or the State of Texas, at its expense and at reasonable times, reserves the right to audit Contractor's records and books relevant to all services provided to the City under this Contract. In the event such an audit by the City reveals any errors or overpayments by the City, Contractor shall refund the City the full amount of such overpayments within thirty (30) days of such audit findings, or the City, at its option, reserves the right to deduct such amounts owing the City from any payments due Contractor. IN WITNESS WHEREOF, this Agreement is executed as of the Effective Date. City of Lubbock, Texas e-731 Tom Martin, Mayor EST: eb cca Garza, City Secretand APPROVED AS TO CONTENT Victor Kilma , Purchasing and Contract Management APPOV AS TO FORM Assistant City Attorney Contract - By: - - Name- Title: - A XT ud.ti/ 3 GENERAL REQUIREMENTS I. SCOPE OF WORK Resolution No. 2010-R0304 EXHIBIT A General Specifications for uniform rental, purchase and laundry, the City wants to provide employees with a well -made, high-quality uniform that consistently presents a professional appearance even after extended wear. This will be done through the direct purchase of uniforms, but primarily departments will require the rental, laundering, repair and replacement of uniforms by the contractor. Rental uniforms that do not meet the uniform specifications set forth or that are ragged, frayed, torn, spotted, faded, or otherwise in poor condition or appearance shall not be deemed to meet the quality and appearance requirements. The City desires to make award to a single or multiple qualified contractors to provide adequately and timely service to the City's departments that desire the service. The Contractor(s) will provide high quality direct purchase uniforms and will keep the rental uniforms in such a way as to maintain a professional appearance. Maintenance shall include any necessary mending and button, zipper, and hook replacement. With regard to cleaning, pressing and maintaining of the rental uniforms, the City desires that the contractor be willing and able to clean and press each uniform article and to charge a rental fee that includes the cost of such cleaning and pressing and any necessary maintenance or replacement. The City also desires to rent mats, towels, rags, and tablecloths on an as needed basis. II. GENERAL SPECIFICATIONS Estimated annual quantities and probable drop-off locations are for proposal purposes only. No guarantee of the actual service requirement is implied or expressed by this estimate or this document. Service requirements shall be determined by actual need. 2.1 COTTON UNIFORMS 2. 1.1 Shirt - Long/Short Sleeve a. Fabric: Poly/Cotton Shirting - Solid Colors and Stripes as requested by using departments. b. Weight: 4.25 ounces per square yard c. Content: 65% polyester/35% cotton d. Style: Short sleeve with dress collar and collar band and two patch pockets with button down flaps or button through pockets. 2.1.2 Shirt - Long/Short Sleeve a. Fabric: Durapress b. Weight: 6 ounces per square yard c. Content: 100% wrinkle resistant cotton d: Style: Long/Short Sleeve with dress collar and collar band and two patch pockets with button down flaps or button through pockets. 2.1.3 Trousers a. Fabric: Heavy Weight Poly/Cotton b. Weight: 7-1/2 ounces per square yard c. Content: 65% polyester/35% cotton d. Style: Regular with straight legs or western style with two (2) front slash pockets and two (2) rear patch pockets with legs tapered with a boot cut. Ladies slacks should also be available as requested by using departments. 2.1.4 Trousers a. Fabric: b. Weight: c. Content: d. Style: 2.1.5 Trousers a. Fabric: b. Weight: c. Content: d. Style: 2.2. EXECUTIVE UNIFORMS Heavy Weight Denim 7-1/2 ounces per square yard 100% cotton Regular with straight legs or western style with two (2) front slash pockets and two (2) rear patch pockets with legs tapered with a boot cut. Ladies slacks should also be available as requested by using departments. Heavy Weight Cotton Durapress 8-1/2 ounces per square yard 100% wrinkle resistant cotton Regular with straight legs or western style with two (2) front slash pockets and two (2) rear patch pockets with legs tapered with a boot cut. Ladies slacks should also be available as requested by using departments. 2.2.1 Shirt - Long/Short Sleeve a. Fabric: Poly/Cotton Shirting - Solid Colors and Stripes as requested by using departments. b. Weight: 4.25 ounces per square yard c. Content: 65% polyester/35% cotton d. Style: Oxford button down or dress shirt. Short and Long sleeve with dress collar and collar band and one pocket with button downflap or button through pockets. 2.2.2 Trousers a. Fabric: b. Weight: c. Content: d. Style: 2.3 SMOCKS 2.3.1 Smocks a. Fabric: b. Weight: c. Content: d. Style: e. Length: 2.4 POLO SHIRTS 2.4.1 Polo Polyester/Cotton 7-1/2 ounces per square yard 65% polyester/35% cotton Regular with pleated, straight legs with two (2) front pockets and two (2) rear pockets. Ladies slacks should also be Pre -cured Poly/Cotton Twill Minimum 7.25 ounces per square yard 65% polyester/35% cotton Snap or Button smock, Short or Long Sleeve Mid-calf or Waist 2.5 COLORS 2.5.1 Uniform colors shall be as selected by using departments. Contractor shall indicate the color selection available for each item. 2.6 UNIFORM FITTING 2.6.1 Once the department has selected the contractor, the Contractor shall measure and fit all personnel. Uniforms shall be tailored to provide each employee with appropriate fit according to the style of uniform and according to employee job duties. Contractor shall maintain a record of each employee's sizes so that replacements can be ordered without re -fitting. 3. LETTERING OR IDENTIFICATION: 3.1 The contractor must provide a patch (approximate size 2-1/2" x 5") reading "City of Lubbock Department" over the left pocket of each shirt. Contractor must provide a patch with the name of each individual over the right pocket of each shirt. Patches may be embroidery or silk screen. Additional patches and/or logos, provided by using departments, will be sewn on at no additional cost and will be provided to the Contractor at the time measurements are taken for each using department. Note: Attached is the City of Lubbock Logo Policy. 4. DEPARTMENT USAGE: 4.1 Total number of employees will depend on using department. 4.2 Uniforms are to be furnished to twenty-four (24) departments. 4.3. Number of uniform changes: 4.3.1 The Contractor shall provide eleven (11) or thirteen (13) changes per employee. Each employee is to receive eleven (11) or thirteen (13) pairs of trousers and eleven (11) or thirteen (13) short sleeve and/or long sleeve shirts to be provided approximately, this will again depend the department, at the inception of the contract and to remain the same throughout the term of the contract. 4.4 Uniforms shall be picked up and delivered WEEKLY to the following departments unless the Contractor is notified by the department of a different schedule. 4.4.1 Aviation (Lubbock Preston Smith International Airport) Martin Luther King Boulevard Lubbock, Texas 4.4.2 Facilities Management 1625 13th Street - Room L20 Lubbock, Texas 4.4.3 Facilities Management 5`h and Avenue J Lubbock, Texas 4.4.4 Cemetery 2011 East 31 st Street Lubbock, Texas 4.4.5 Civic Center 1501 6th Street Lubbock, Texas 4.4.6 Fleet Services 324 Municipal Drive Lubbock, Texas 4.4.7 Land Application Route 1, Box 10 1 mile East of Loop 289 on Each 19th Street Lubbock, Texas 4.4.8 Lubbock Power and Light Electric Production 3500 East Slaton Highway Lubbock, Texas 4.4.9 LP&L Massengale Station 600 Municipal Drive Lubbock, Texas 4.4.10 LP&L Brandon Station 3208 14`h Street Lubbock, Texas 4.4.11 Park Maintenance - Central Shop 1912 Erskine Lubbock, Texas 4.4.12 Park Maintenance - Mackenzie Shop 301 Interstate 27 Lubbock, Texas 4.4.13 Park Maintenance - Maxey Shop 30th and Nashville Lubbock, Texas 4.4.14 Park Maintenance - K. N. Clapp Shop 46th and Avenue Lubbock, Texas 4.4.15 Print Shop/Mailroom 1625 13th Street, Room L-06 Lubbock, Texas 4.4.16 Solid Waste Management 324 Municipal Drive Lubbock, Texas 4.4.17 Solid Waste Disposal/Landfill 6500 N. Avenue P Lubbock, Texas 4.4.18 Solid Waste Container Maintenance 1631 84th Street Lubbock, Texas 4.4.19 Street Department 600 Municipal Drive Lubbock, Texas 4.4.20 Sudan Station 60 miles NW of Lubbock on Clovis Highway Muleshoe, Texas 4.4.21 Traffic Engineering 321 North Ash Lubbock, Texas 4.4.22 Water Utilities 600 Municipal Drive Lubbock, Texas 4.4.23 Water Treatment 6001 N. Guava Lubbock, Texas 4.4.24 Water Reclamation Plant 37th & Guava Lubbock, Texas 4.4.25 LP&L Electric Distribution 404 Municipal Drive Lubbock, Texas 79401 4.4.26 LP&L Meter Reading 1301 Broadway Lubbock, Texas 79401 5. PERFORMANCE REQUIREMENTS: 5.1 After department(s) selects the contractor, it will be the responsibility of the Contractor to visit each location and measure all employees using the laundry service. THE CITY OF LUBBOCK WILL NOT COVER ANY ADDITIONAL COST FOR FAILURE OF THE CONTRACTOR TO MEASURE ALL EMPLOYEES. At this time, arrangement must be made with each location for holiday deliveries. In addition, arrangements must be made at each location for pickup and delivery of uniforms. As soon as all employees at each location awarded to the Contractor have been measured, the Contractor must submit to each department supervisor a completed list for each location that includes the employee name, description of uniforms provided to each employee and their sizes. This should also include the day of the week the laundry will be picked up. 5.2 Contractor shall provide uniforms for new employees within delivery times as stated in the RFP. The weekly billings are not to begin until the initial uniforms are supplied to the employee. Deliveries for less than the minimum when the proper number were previously turned in will be subject to corresponding weekly rate deductions and the City of Lubbock will request a written credit memo for the deductions. 5.3 Contractor shall maintain regular weekly delivery and pickup schedule during normal working hours, Monday through Friday. It is the sole responsibility of the Contractor to insure the weekly service is maintained at no additional cost to the City. 5.4 The Contractor is responsible for normal maintenance (repair tears, missing buttons, etc.) and for replacement of the entire garment when necessary. Replacements required due to normal wear or excessive shrinkage will be made at no additional cost to the City. Replacements should be presentable and in a good state of repair to be determined by the respective Department Head. Replacements should be provided within a one week turnaround time for standard sizes and a three to four week turnaround time for non-standard sizes. Non-standard sizes are defined as those uniform shirts XXXL or larger and uniform pants size 46 or larger in the waist. Cost of replacement due to loss or abuse will be the responsibility of the City. 5.5 Contractor shall provide clean uniforms in a good state of repair. If garments are chemically cleaned to remove oil, grease, paint, or asphalt stains, it will be a requirement of this contract that they be industrially laundered periodically to reduce chemical build-up in the garments which may cause skin irritation. 5.6 A service form or tag is to be furnished by the Contractor, to be used by all departments indicating any repairs that the garment needs (i.e.: missing emblems, holes in pocket, missing button, broken zipper, change in waist or shirt size, etc.). 5.7 Contractor shall provide all uniforms to each using department sixty (60) days after award of contract. 5.8 Uniform shirts shall be provided with or without starch as selected by the employee or using department. 5.9 Contractor shall inspect garments each week using the eight -point inspection process below, or a similar process to ensure garment integrity. Contractor shall monitor all patches and emblems and automatically replace them when they become faded or when detached around edges. POINT # PANTS SHIRTS REPAIR REPLACE 1 I.D. Tae 2 Buttons Collar 3 Seams Seams 4 Tears Emblems 5 Crotch Pockets 6 Knees Hems 7 Hems Buttons 8 Holes Placket 5.10 Contractor shall replace a garment when it fails to meet the established image as determined by City. Costs for replacements and for loss attributable to normal wear and tear shall be borne by Contractor. Replacement of garments not meeting the inspection criteria or items damaged or lost by Contractor shall be automatically replaced at Contractors expense. Contractor shall replace garments within seven (7) working days following receipt of verbal or written notification from City designee that replacement shall be required. 6. DIRECT PURCHASE UNIFORMS 6.1 Contractor shall sell uniforms to City for employees that may or may not rent uniforms. City employee shall be responsible for cleaning, pressing and maintaining the uniform items. Details of this service are set forth below. 6.2 Under this option, City anticipates that it will replace employee uniforms annually, Contractor shall be expected to provide, alter, embroider and deliver all the uniform selections within thirty(30) days of the order being completed. 6.3 For this annual replacement Contractor shall bundle all of an individual employee's uniforms together in a bag or box, mark the container with the employees' name, supervisor and department. Information shall be given to Contractor at the time of order. 7. MATS, TOWELS, RAGS, ETC. 7.1 Contractor shall ensure clean, fresh -looking floor mats approved by City, in good condition, in specified sizes. Other items listed must also be clean and acceptable to the department. 7.2 Deliver and distribute of clean items and removal of soiled items on a weekly basis unless directed otherwise at the designated areas below. Additional locations may be added during the term of this Agreement. 1 Furnish, launder and deliver eight Safety mats (3' x 5') once per week (seven calendar days) to Traffic Operations at 202 Municipal Drive. 2 Furnish, launder and deliver two black mats (4' x 5') once per month to The Hill (Water Administration) at 404 Municipal Drive. 3 Furnish, launder and deliver two black mats (3' x 8') once per month to The Hill (Water Administration) at 404 Municipal Drive. 4 Furnish, launder and deliver three (3) Safety mats (3'x 5') once per month to The Hill (Water Administration) at 404 Municipal Drive. 5 Furnish, launder and deliver 150 Red Shop Rags (14" x 14") once per week to Water Equipment Maintenance at 404 Municipal Drive. 6 Furnish, launder and deliver Two (2) Safety Logo mats (3'x 5') twice per month to Water Meter Shop at 406 Municipal Drive. 7 Furnish, launder and deliver 50 Red Shop Towels (14" x 14") twice per month to Water Meter Shop at 406 Municipal Drive. 8. Furnish, launder and deliver fifty (50), White Shop Towels (14" x 14") once per month to the Print Shop at 1625 13`h Street, Room L06. 9' Furnish, launder and deliver 600, Red Shop Towels (14" x 14") once per week to the Water Reclamation Plant at 3603 Guava Ave. 10. Furnish, launder and deliver eight Red mats (3' x 5') once per week to the Water Reclamation Plant at 3603 Guava Ave. 11. Furnish, launder and deliver three (3) Safety Quote mats (3' x 5') once per week to Pipeline Maintenance at 402 Municipal Drive. 12 Furnish, launder and deliver 230, Red Shop Towels (14" x 14") once per week to Electric Distribution at 415 Massengale Dr. 13. Furnish, launder and deliver five (5) Safety Logo Mats (3' x 5') once per month to Electric Distribution at 415 Massengale Dr. 14. Furnish, launder and deliver four, Plain Gray Mats (4' x 6') once per month to Electric Distribution at 404 Municipal Dr. 15. Furnish, launder and deliver one (1) Check For Safety Mat (3' x 5') once per month to Electric Distribution at 404 Municipal Dr. Furnish, launder and deliver bath towels and washcloths every two weeks (14 16. calendar days) Main Building shower room, one bundle (14 bath towels, 14 wash cloths) Maintenance Building shower room, one bundle (14 bath towels, 14 wash cloths) to the Water Treatment Plant at 6001 N Guava. Furnish, launder and deliver seven (7) mats (3' x 5') with City logo every two 17. weeks (14 calendar days) to the Main Building to the Water Treatment Plant at 6001 N Guava. Furnish, launder and deliver four (4) safety mats 3' x 5' every two weeks (14 18. calendar days) to the Maintenance Building to the Water Treatment Plant at 6001 N Guava. 19. Furnish, launder and deliver three (3) mats to the Chemical Building eve two weeks (14 calendar days). One mat shall be delivered to each door of the Chemical Building to the Water Treatment Plant at 6001 N Guava. 20. Furnish, launder and deliver cleaning towels (rags) every two weeks (14 calendar days) (200 towels) to the Water Treatment Plant at 6001 N Guava. 21 Furnish, launder and deliver three (3) Blue mats (3' x 5') once per quarter (3 months) to 916 Texas Ave. Persons Section. 22 Furnish, launder and deliver twenty-five (25) lint free rags/towels (8"x12") once per month to Police Academy, 508 Davis Drive, Reese Center. 23 Furnish, launder and deliver three (3) Mats (10'x3') once per week to Street Dept., 502 N. I-27. 24 Furnish, launder and deliver four (4) Mats (3'x5') once per week to Street Dept., 502 N. I-27. 25 Furnish, launder and deliver one (1) scraper mat (3'x5') once per week to Street Dept., 502 N. I-27. 26 Furnish, launder and deliver one (1) Mat (10'x3') once per week to Street Dept., 402 Municipal Dr. 27 Furnish, launder and deliver four (4) Mats (5'x3') once per week to Street De t. 402 Municipal Dr. Furnish, launder and deliver eleven (11) Floor Mats once per week to Fleet 28 Services, 206 Municipal Dr. 29 Furnish, launder and deliver eighty (80) Shop Towels once per week to Fleet Services, 206 Municipal Dr. 30. Furnish, launder and deliver four (4) Shop Aprons once per week to Fleet Services 206 Municipal Dr. 31. Furnish, launder and deliver one (1) COL Red & Black Mat (3'x5') once per week to Landfill #69 8425 N. Ave. P 32 Furnish, launder and deliver Four (4) COL Red & Black Mats (3'x5') INDOOR once per week to Landfill #2252,17304 N. F.M. 2528. 33. Furnish, launder and deliver Three (3) COL Red & Black Mats (3'x5') OUTDOOR once per week to Landfill #2252, 17304 N. F.M. 2528. 34. Furnish, launder and deliver 80 White Shop Towels (13" x 14") once per month to Radio Shop, 302 Municipal Dr. Furnish, launder and deliver 80 Bar Towels, once per month, to Buddy Holly 35. Center, 1801 Ave. G. Furnish, launder and deliver three (3) Safety Quote mats (3' x 5') once per 36. week to Wastewater Collection at 402 Municipal Drive. Furnish, launder and deliver six (6) Safety mats (3' x 5') once per week to 37 Fire Equipment Maintenance at 1515 E. Ursuline. Furnish, launder and deliver 500 Shop Towels (12" x 12") once per week to 38 Fire Equipment Maintenance at 1515 E. Ursuline. Furnish, launder and deliver one (1) Mat (3' x 5') twice per month to Vector 39. Control Shop at 1902 Texas Ave. 40. Furnish, launder and deliver 600 Red Shop Towels (12" x 12") twice per month to Aviation Field Maintenance at 5900 Walnut. Furnish, launder and deliver four (4) Unbleached Dust Mops (24") twice per 41. month to Aviation Field Maintenance at 5900 Walnut. Furnish, launder and deliver four (4) Unbleached Dust Mops (36") twice per 42 month to Aviation Field Maintenance at 5900 Walnut. Furnish, launder and deliver Three (3) Red & Black Mats (3' x 5') twice per 43. month to Aviation Field Maintenance at 5900 Walnut. Furnish, launder and deliver 140 Red Shop Towels (15" x 15") once per week 44. to Aviation Maintenance at 5401 N. MLK BLVD. Furnish, launder and deliver 230 White Shop Towels (15" x 15") once per 45. week to Aviation Maintenance at 5401 N. MLK BLVD. Furnish, launder and deliver Eight (8) Slate Mats (3' x 5') twice per month to 46. Aviation Maintenance at 5401 N. MLK BLVD. Furnish, launder and deliver Ten (10) Framed Dust Mops (22") once per week 47 to Aviation Maintenance at 5401 N. MLK BLVD. Furnish, launder and deliver Twenty (20) Framed Dust Mops (48") once per 48 week to Aviation Maintenance at 5401 N. MLK BLVD. 49. Furnish, launder and deliver Eight (8) Slate Walk -On Mats (4' x 6') twice per month to Aviation Maintenance at 5401 N. MLK BLVD. 50. Furnish, launder and deliver Two (2) Brown Mats (3' x 5') once per month to Hodges Community Center at 4011 University Ave. 51. Furnish, launder and deliver Two (2) Brown Mats (3' x 5') once per month to Lubbock Senior Center at 2001 19th Street. 52. Furnish, launder and deliver 25 Mop Towels twice per month to Lubbock Senior Center at 2001 19th Street. 53. Furnish launder and deliver One (1) Grill Pad twice per month to Lubbock Senior Center at 2001 19th Street. 54. Furnish, launder and deliver One (1) Brown Mat (3' x 5') once per month to Mae Simmons Senior Center at 2004 Oak Street. 55. Furnish, launder and deliver 15 Mop Towels twice per month to Mae Simmons Senior Center at 2004 Oak Street. 56. Furnish, launder and deliver One (1) Brown Mat (3' x 5') once per month to Mae Simmons Community Center at 2004 Oak Street. 57 Furnish, launder and deliver Two (2) Brown Mats (3' x 5') once per month to Maggie Trejo Super Center at 3200 Amherst. 58 Furnish, launder and deliver Three (3) Brown Mats (4' x 6') once per month to Maggie Trejo Super Center at 3200 Amherst. 59. Furnish, launder and deliver 15 Mop Towels twice per month to Maggie Trejo Super Center at 3200 Amherst. 60. Furnish launder and deliver Two (2) Brown Mats (3' x 5') once per month to Maxey Community Center at 4020 30th Street. 61. Furnish launder and deliver 10 Mop Towels twice per month to Maxey Community Center at 4020 30th Street. 62. Furnish launder and deliver One (1) Brown Mat (3' x 5') once per month to Rawlings Center at213 401h Street. 63. Furnish, launder and deliver 15 Mop Towels twice per month to Rawlings Center at 213 401h Street. 64. Table Linen, Special events as needed. 8. ESTABLISH PROCEDURES 8.1. Contractor shall provide repair tags for all "need" requests on rental uniforms. Tags shall provide a clear easy to fill out form to clearly indicate any problem condition. Tags shall be available at each drop-off area for employees to complete when necessary. 8.2 Contractor shall provide a customer request process in which all requests to Contractor shall be documented, tracked, and followed to final resolution. Contractor shall provide a specific form for this documentation and ensure it shall be a normal part of the process. See Customer Request Form, attached hereto. 8.3 Contractor shall furnish delivery tickets with fresh laundry using a form with the information similar to Garment and Mat Return Status Report, attached hereto. Contractor shall then do an inventory count of soiled items for pickup at each site using a form similar to the Garment and Mat Pickup Inventory list, attached hereto. Contractor shall note repair tickets attached to any garments. These two actions shall be the standard procedure at each site. City designee and Contractor shall then review and sign the delivery ticket, and a copy shall be left with City designee. Invoices and/or delivery tickets shall include at a minimum the following, a. Show each employee by full name and identification number. b. Show actual inventory of articles for each employee. C. Provide documented tracking of articles through laundering process including on-site count of uniform articles picked up and returned. d. Furnish weekly cost breakdown for services for each employee, each garment and mat. 8.4 Contractor acknowledges all garments and mats furnished on a rental basis shall remain the property of Contractor throughout the term of this Agreement. 8.5. Contractor shall replace uniforms, which no longer fit City employees, with the correct size within fifteen (15) days, after notification from City. 8.6. Contractor, at the beginning of the Agreement, shall supply uniforms new, unused, first class, fully altered and ready for employees to wear. 9. CUSTOMER SATISFACTION 9.1 Contractor shall provide a customer service representative that shall be available to City designee to resolve problems on a daily basis. Contractor representative shall always handle City's account and shall be empowered to monitor City's account, track all customer service requests, and solve problems as they occur. Contractor's customer service rep shall have direct communication with the route driver (pager or cell -phone) to provide immediate resolution to complaints. 9.2 The contractor shall furnish a customer service survey every three months to the department to provide feedback process for reviewing and monitoring services being provided to City. The department shall utilize the Customer Request Form, attached hereto, to solve any contract performance issues. Contractor shall guarantee a solution acceptable to City within a thirty (30) day period that provides the necessary improvements stated in this Customer Request Form. 10. REPORTS 10.1 The Contractor shall supply the City with an initial total employee uniform list report and shall thereafter provide City quarterly uniform list report. Uniform list report shall be sent in excel format electronically to City designee and shall state by department, each employee name and uniforms rented and/or purchased for each employee. 11. BILLING: 11.1 Billing is to be made on a monthly basis. Invoices are to be mailed to the following address: CITY OF LUBBOCK ACCOUNTS PAYABLE P.O. BOX 2000 LUBBOCK, TEXAS 79457 12. OTHER REQUIREMENTS 12.1 The Contractor shall appoint, by name, a company representative who shall be responsible for servicing all purchases covered by this contract resulting from the award of this bid. The appointed representative shall be responsible for, but not limited to, the following services: correct pricing, back -order control, invoice and voucher procedures, delivery, and in general to provided functions as necessary to ensure that the account will be maintained in a condition which will expedite ordering, deliveries, and allow the City of Lubbock to promptly pay all invoices as due. 13. TERMINATION CLAUSE 13.1 This contract shall remain in effect until the expiration date, performance of services ordered, or termination of by either party with a sixty (60) day written notice. Such written notice must state the reason for cancellation. 14. CONTRACT PERIOD 14.1 The term of the contract shall be for one year, said date of term beginning upon City Council date of formal approval. The City and Contractor may, upon written mutual consent, extend the contract for four additional one-year periods. The contracts are awarded by unit price. The total amount of each contract is based on estimated quantities, and actual expenditures may be more or less depending on actual needs. The price per unit will not change and expenditures will not exceed appropriated funds. Exhibit B ITB 10.096 -MA Uniform Rental, Purchase and Laundry Services BID FORM Resolution No. 2010—RO304 Uniforms, Mats, Mops and Towels Rental Services CITY OF LUBBOCK ITB 10 -096 -MA In compliance with the Invitation to Bid 10 -096 -MA, the undersigned Bidder having examined the Invitation to Bid and Specifications, and being familiar with the conditions to be met, hereby submits the following Bid for furnishing the material, equipment, labor and everything necessary for providing the items listed below and agrees to deliver said items at the locations and for the prices set forth on this form. The Invitation to Bid 10 -096 -MA is by reference incorporated in this contract. The Bid Form must be completed in blue or black ink or by typewriter. I Inifnrm Rental and I.aundry Services Item Quantity Description Unit Cost Extended Cost 1 60,580 Cotton Uniform Long/Short Sleeve Shirt (Mens/Ladies) 11 Changes 2 12,168 Cotton Uniform Long/Short Sleeve Shirt (Mens/Ladies) 13 Changes 3 26,000 Cotton Uniform - Long/Short Sleeve Shirt Durapress (Mens/Ladies) 11 Changes 4 19,656 Cotton Uniform - Long/Short Sleeve Shirt n u r/ Durapress (Mens/Ladies) 13 Changes 'e i' J 5 8,580 Cotton Uniform Trouser, 100% Cotton Durapress U (Mens/Ladies) 11 Changes 6 8,112 Cotton Uniform Trouser, 100% Cotton Durapress (Mens/Ladies) 13 Changes / 7 84,240 Cotton Uniform Trouser, Heavy Weight Denim 60(Mens/Ladies) 11 Changes ' a- 6' O f 8 24,648 Cotton Uniform Trouser, Heavy Weight Denim o ' y (Mens/Ladies) 13 Changes `O 9 22,360 Executive Uniform Long/Short Sleeve Shirt (Mens/Ladies) 11 Changes 10 1,872 Executive Uniform Long/Short Sleeve Shirt (Mens/Ladies) 13 Changesr-- 11 11,700 Executive Uniform Trouser, Polyester/Cotton, 'Z J c �` �( 0 Pleated, (Mens/Ladies) 11 Changes a' 12 624 Executive Uniform Trouser, Polyester/Cotton, Pleated, (Mens/Ladies) 13 Changes 13 1,248 Executive Uniform Trouser, Polyester/Cotton, 23 o ,q -3J Pleated, (Mens/Ladies) 13 Changes - 0f 14 780 Wrangler "Riata" Style Executive Uniform •� �� C Trousers 11 Changes 15 780 Button Smock (Mens/Ladies) Uniform Purchases 16 233 Cotton Uniform Long/Short Sleeve Shirt r~ f (Mens/Ladies) 11 Changes 17 Cotton Uniform Long/Short Sleeve Shirt 0 1 / �j 0 0 `7 (� 0 39 (Mens/Ladies) 13 Changes 18 100 Cotton Uniform— Long/Short Sleeve Shirt rdCj / ��DO OU Durapress (Mens/Ladies) 1 I Changes Item Quantity Description Unit Cost Extended Cost ITB 10 -096 -MA Exhibit B 19 Cotton Uniform — Long/Short Sleeve Shirt ITB 10-096•MA Uniform Rental, Purchase and Laund Services $ 63 Durapress (Mens/Ladies) 13 Chan Changes Si �i it v � 20 Cotton Uniform Trouser, 100% Cotton Durapress 33 (Mens/Ladies) 11 changes 21 26 Cotton Uniform Trouser, 100% Cotton Durapress (Mens/Ladies) 13 Changes i 0 O� 22 324 Cotton Uniform Trouser, Heavy Weight Denim (Mens/Ladies) 11 Changes 23 79 Cotton Uniform Trouser, Heavy Weight Denim (Mens/Ladies) 13 Changes J p 24 86 Executive Uniform Long/Short Sleeve Shirt (Mens/Ladies) 11 Changes V U C16 25 6 Executive Uniform Long/Short Sleeve Shirt (Mens/Ladies) 13 Changes V J 1 L, Q 26 45 Executive Uniform Trouser, Polyester/Cotton, Pleated, (Mens/Ladies) 11 Changes J 27 6 Executive Uniform Trouser, Polyester/Cotton, Pleated, (Mens/Ladies) 13 Changes c) 0 28 3 Button Smock (Mens/Ladies) 11 Changes 29 3 Wrangler "Ruta" Style Executive Uniform Trousers 1 1 Changes U V a V Floor Mat, Shop Towel, and Dust Mop Rental and Laundry Services Item Quantity 30 416 Description Eight 3'x5' safety mats one time per week, Traffic Unit Cost $ / Extended Cost Operations at 202 Municipal Drive 31 24 Two 4'x5' black mats one time per month, Water Administration at 404 Municipal Drive �f i l .L 32 24 Two 3'x8' black mats one time per month, Water C� Administration at 404 Municipal Drive `} 33 36 Three 3'x 5' safety mats one time per month, Water Administration at 404 Municipal Drive 6 0 t.1 0 34 7,800 150 14"x 14" red shop rags one time per week, Water Equipment Maintenance at 404 Municipal Drive F U L(� 6 35 48 Two 3'x 5' safety logo mats two times per month, Water Meter Shop at 406 Municipal DriveU 36 1,200 50 14"x14" red shop towels two times per month, Water Meter Shop at 406 Municipal Drive 1 G. 37 600 50 14"x 14 white shop towels one time per month, Print Shop at 1625 13'h Street, Room L06 38 31,200 600 14"x14" red shop towels one time per week, Water Reclamation Plant at 3603 Guava Ave 39 416 Eight 3'x5' red mats one time per week, Water Reclamation Plant at 3603 Guava Ave 40 156 Three 3'x5' safety mats one time per week, Pipeline Maintenance at 402 Municipal Drive Item Quantity Description Unit Cost Extended Cost 41 11,960 230 14"x 14" red shop towels one time per week, $ Electric Distribution at 415 Massengale Dr ITB 10 -096 -MA ., Exhibit B ITR I0110r.MA I Im r.— R—IM P,. -h.,— and I eamd.o'Z—jrn! 42 60 Five 3'x5' safety logo mats one time per month, U 0 Electric Distribution at 415 Massengale Dr 43 48 Four 4'x6' plain gray mats one time per month, 6 Q / 6 v Electric Distribution at 404 Municipal Dr 45 1,092 One bundle of 14 bath towels every two weeks each to Main Building shower room, Maintenance Building shower room, and Water Treatment "30 Plant /i 46 182 Seven 3'x5' mats with City logo every two weeks, Main Building of the Water Treatment Plant at �� l'�Q U 6001 N Guava 47 104 Four 3'x5' safety mats every two weeks, b U Maintenance Building of the Water Treatment G Plant at 6001 N Guava 48 78 Three mats every two weeks to each door of the bi Chemical Building of the Water Treatment Plant y a� at 6001 N Guava 49 5,200 200 cleaning towels every two weeks, Water (5 `70 Treatment Plant at 6001 N Guava �0 50 12 Three 3'x5' blue mats one time per quarter, 916 S's' O U Texas Ave Persons Section 51 300 25 8"x 12" lint free rags/towels one time per month, Police Academy, 508 Davis Drive, Reese (� U S Center 52 152 Three 10'x3' mats one timeweek, Street p er Dept, 502 N 1-27 53 208 Four 3'x5' mats one time per week, Street Dept, 502 N 1-27 54 52 One 3'x5' scraper mat one time per week, Street Dept, 502 N 1-27 55 52 One 10'x3' mat one time per week, Street Dept, S 402 Municipal Dr ! 56 208 Four 5'x3' mats one time per week, Street Dept, / �% r j 00 '1 402 Municipal Dr 57 572 Eleven floor mats one time per week, Fleet / • / 0 U Services, 206 Municipal Dr l V 58 4,160 Eighty shop towels one time per week, Fleet Services, 206 Municipal Dr 59 208 Four shop aprons one time per week, Fleet O� Services, 206 Municipal Dr V 60 52 One 3'x5' red/black mat one time per week, �� J"► C) Landfill #69, 8425 N Ave P 61 208 Four 3'x5' red/black indoor mats one time per / '�S-� (e T week, Landfill #2252, 17304 N FM 2528 62 156 Three 3'x5' red/black outdoor mats one timeer p / l J week, Landfill #2252, 17304 N FM 2528 63 960 80 13"x 14" white shop towels one time per month, Radio Shop, 302 Municipal Drive Item Quantity Description Unit Cost Extended Cost 64 960 1 80 bar towels one time per month, Buddy Holly $�` 7 / �� /U(1 Center, 1801 Ave G y ITB 10 -096 -MA 10 Exhibit B Ira in.nor,Me 11..ir ..., 0—t.1 N—k— .nd 1 c :..,.a 65 156 Three 3'x5' safety mats one time per week, / 75— 7 3 OV Wastewater Collection at 402 Municipal Drive ! 66 312 Six 3'x5' safety mats one time per week, Firep 5-Y, V Y Equipment Maintenance at 1515 E Ursuline 67 2,600 500 12"x 12" shop towels one time per week, Fire tL Equipment Maintenance at 1515 E Ursuline U G 68 24 One 3'x5' mat two times per month, Vector �-p / Q d k Control Shop at 1902 Texas Ave �j 69 14,400 600 12"x 12" red shop towels two times per month, Aviation Field Maintenance at 5900 �e Walnut / 70 96 Four 24" unbleached dust mops two times per month, Aviation Field Maintenance at 5900 Walnut d�- 71 96 Four 36" unbleached dust mops two times per month, Aviation Field Maintenance at 5900 C, D Walnut 72 72 Three 3'x5' red/black mats two times per month, Aviation Field Maintenance at 5900 Walnut 73 7,280 140 15"x 15" red shop towels one time per week, d C / g 0 e- 3 G —' Aviation Maintenance at 5401 N MLK BLVD . 74 11,960 230 15"x15" white shop towels one time per week, Aviation Maintenance at 5401 N MLK O Jr.Blvd 75 192 Eight 3'x5' slate mats two times per month, -D ' S`� OU q Aviation Maintenance at 5401 N MLK Jr. Blvd O 76 52 Ten 22" framed dust mops one time per week, 3 1 ?U Aviation Maintenance at 5401 N MLK Jr. Blvd .60 77 1,040 20 48" framed dust mops one time per week, 00 T Aviation Maintenance at 5401 N MLK Jr. Blvd ( 78 192 Eight 4'x6' slate walk-on mats two times per month, Aviation Maintenance at 5401 N MLK Jr. 3 bi -5 V Blvd 79 24 Two 3'x5' brown mats one time per month, Hodges Community Center at 4011 University -3 -7l C U Ave l( v�- 80 24 Two 3'x5' brown mats one time per month, _72 ()-(I- Lubbock Senior Center at 2001 19th Street 3 81 600 25 mop towels two times per month, Lubbock Senior Center at 2001 19th Street 82 12 One grill pad two times per month, Lubbock l U �� Senior Center at 2001 19th Street 83 12 One 3'x5' brown mat one time per month, Maes 01 Simmons Senior Center at 2004 Oak Street 84 180 15 mop towels two times per month, Mae l l V Simmons Senior Center at 2004 Oak Street cl 85 12 One 3'x5' brown mat one time per month, Mae Simmons Community Center at 2004 Oak Street 86 24 Two 3'x5' brown mats one time per month, �J •'] OU Maggie Trejo Super Center at 3200 Amherst Item Quantity Description Unit Cost Extended Cost ITB 10 -096 -MA 11 Exhibit B ITR 10 -006 -MA I IniFarm Rental Pumhneo and 1 aund... ¢. ITB .- _-_ ..... _...._.... Rental Purch 87 36 Three 4'x6' brown mats one time per month, $ q6-0- _._ .�_.._. ..,........ / U� Maggie Trejo Super Center at 3200 Amherst 1 I 88 18 15 mop towels two times per month, Maggie �• �-� Trejo Super Center at 3200 Amherst 89 24 Two 3'x5' brown mats one time per month, Maxey Community Center at 4020 30th Street - ,�• 90 120 10 mop towels two times per month, Maxey vv Community Center at 4020 30th Street 91 12 One 3'x5 brown mat one time per month, Rawlings Center at 213 40th Street 92 360 15 mop towels two times per month, Rawlings Center 213 (� at 40th Street *PRICE: F.O.B. Destination, Freight Pre -Paid and Allowed **Days After Receipt of Order (ARO) PAYMENT TERMS AND DISCOUNTS - Bidder offers a prompt payment discount of _(f�r %, net _ calendar days. Discounts will not be considered in determining low bid. Unless otherwise indicated on the Bid Form, payment terms will be NET THIRTY DAYS. The City will pay the successful bidder within thirty days after the receipt of a correct invoice or after the date of acceptance, whichever event occurs later. Discounts for prompt payment requiring payment by the City within a stipulated number of days will be interpreted as applying within the stipulated number of calendar days after the date of receipt by the City of a correct invoice or after the date of acceptance that meets contract requirements, whichever event occurs later. Discounts for payment in less than ten days will not be considered. MOST FAVOURED PRICING: The Bidder certifies that the price quoted is not in excess of the lowest price charged anyone else, including its most favoured customer, for like quality and quantity of the products/services; does not include an element of profit on the sale in excess of that normally obtained by the Bidder on the sale of products/services of like quality and quantity; and does not include any provision for discounts to selling agents. If at any time during the contract period, the supplier should sell or offer for sale to any other customer, an equal or less quantity of similar contract products of like or better quality, at a lower net price(s) than provided herein, supplier agrees to notify the City and sell same product(s) at the lower price(s) on all deliveries made during the period in which such lower price(s) is effective. INTERLOCAL PURCHASING (optional): The City desires to make available to other local governmental entities of the State of Texas, by mutual agreement with the successful bidder, and properly authorized interlocal purchasing agreements as provided for by the Interlocal Cooperation Act (Chapter 791, Government Code), the right to purchase the same services, at the prices quoted, for the period of this contract. Each bidder shall indicate on the Bid Form in the space provided below if he/she will honor Political Subdivision orders in addition to orders from the City of Lubbock. Should these other governmental entities decide to participate in this contract, would you (the bidder) agree that all terms, conditions, specifications, and pricing would apply? Other governmental entities that might have interests in this contract are Frenship Independent School District, Lubbock Housing Authority, Lubbock County, Lubbock County Hospital District, Lubbock Independent School District, South Plains Association of Governments, City of Texarkana, Texas Tech University, West Texas Municipal Power Agency, Lynn County, and City of Wolfforth. YES NO If you (the bidder) checked YES, the following will apply: Governmental entities utilizing Interlocal Agreements for Cooperative Purchasing with the City of Lubbock will be eligible, but not obligated, to purchase materials/services under the contract(s) awarded as a result of this solicitation. All purchases by governmental entities other than the City of Lubbock will be billed directly to that governmental entity and paid by that governmental entity. City of Lubbock will not be responsible for another governmental entity's debts. F.ach governmental entity will order their own materials/servicc as needed. ITB 10 -096 -MA 12 Exhibit B THIS BID IS SUBMITTED BY C,I�llr-/ t CtS� �j ��G'R ��► g�1 ITB 10 -096 -MA Uniform Rental, Purchase and Laundry Services y a corporation organized under the laws of the State of I , or a partnership consisting of or an individual trading as of the City of Firm: r� "� �St n 1 �t •! Address- / City: M/WBE Firm: oA66QC- State: Zip rij Woman Black American Native American HispanicEAmericanHispanic Asian Pacific American Other (Specify) - myqgn by hand Officer Name and J _ /0'4'Lt I / � I Please Prim Business Telephone Number FAX: f� I` 3 E -Mail Address_, _,_�r-�,�� e r 0Al I f FOR CITY USE ONLY Bid Form Item Number(s) Awarded to Above Named Firm/Individual: Date of Award by City Council (for bids over $25,000): Date P.O./Contract Issued: LABEL THE OUTSIDE OF YOUR SEALED BID WITH THE ITB NUMBER, THE CLOSING DATE AND TIME, AND YOUR COMPANY NAME AND ADDRESS. ITB 10 -096 -MA 13 Resolution No. 2010-RO304 EXHIBIT C - INSURANCE Uniform Rental, Purchase and Laundry Services RFP 10 -015 -MA II. INSURANCE SECTION A. Prior to the approval of this contract by the City, the Contractor shall furnish a completed Insurance Certificate to the City, which shall be completed by an agent authorized to bind the named underwriter(s) to the coverages, limits, and termination provisions shown thereon, and which shall furnish and contain all required information referenced or indicated thereon. THE CITY SHALL HAVE NO DUTY TO PAY OR PERFORM UNDER THIS CONTRACT UNTIL SUCH CERTIFICATE SHALL HAVE BEEN DELIVERED TO THE CITY. INSURANCE COVERAGE REQUIRED SECTION B. The City reserves the right to review the insurance requirements of this section during the effective period of the contract and to require adjustment of insurance coverages and their limits when deemed necessary and prudent by the City based upon changes in statutory law, court decisions, or the claims history of the industry as well as the Contractor. SECTION C. Subject to the Contractor's right to maintain reasonable deductibles in such amounts as are approved by the City, the Contractor shall obtain and maintain in full force and effect for the duration of this contract, and any extension hereof, at Contractor's sole expense, insurance coverage written by companies approved by the State of Texas and acceptable to the City, in the following type(s) and amount(s): TYPE AMOUNT 1. Commercial General Liability insurance including coverage for the following: a. Products/completed operations b. Contractual liability 2. Automobile Liability a. Any auto Combined single limit for bodily injury and property damage of $ 100,000 per occurrence or its equivalent. Combined single of $100,000 per occurrence The City of Lubbock shall be named primary additional insured on Auto/General Liability. ADDITIONAL POLICY ENDORSEMENTS The City shall be entitled, upon request, and without expense, to receive copies of the policies and all endorsements thereto and may make any reasonable request for deletion, revision, or modification of particular policy terms, conditions, limitations, or exclusions (except where policy provisions are established by law or regulation binding upon either of the parties hereto or the underwriter of any of such policies). Upon such request by the City, the Contractor shall exercise reasonable efforts to accomplish such changes in policy coverages, and shall pay the cost thereof. REQUIRED PROVISIONS The Contractor agrees that with respect to the above required insurance, all insurance contracts and certificate(s) of insurance will contain and state, in writing, on the certificate or its attachment, the following required provisions: a. Name the City of Lubbock and its officers, employees, and elected representatives as additional insureds, (as the interest of each insured may appear) as to all applicable coverage; b. Provide for 30 days notice to the City for cancellation, nonrenewal, or material change; c. Provide for notice to the City at the address shown below by registered mail; d. The Contractor agrees to waive subrogation against the City of Lubbock, its officers, employees, and elected representatives for injuries, including death, property damage, or any other loss to the extent same may be covered by the proceeds of insurance; e. Provide that all provisions of this contract concerning liability, duty, and standard of care together with the indemnification provision, shall be underwritten by contractual liability coverage sufficient to include such obligations within applicable policies. f. All copies of the Certificates of Insurance shall reference the project name or bid number for which the insurance is being supplied. NOTICES The Contractor shall notify the City in the event of any change in coverage and shall give such notices not less than 30 days prior the change, which notice must be accompanied by a replacement CERTIFICATE OF INSURANCE, failure to compile will All notices shall be given to the City at the following address: Marta Alvarez, Purchasing Manager City of Lubbock 1625 13`h Street, Room 204 Lubbock, Texas 79401 SECTION D. Approval, disapproval, or failure to act by the City regarding any insurance supplied by the Contractor shall not relieve the Contractor of full responsibility or liability for damages and accidents as set forth in the contract documents. Neither shall the bankruptcy, insolvency, or denial of liability by the insurance company exonerate the Contractor from liability. Resolution No. 2010-R0304 Exhibit D — Customer Forms CUSTOMER FORMS CUSTOMER REQUEST FORM Date Time Customer Contact's Name Phone # Company Address Concern & Location: Plan of Action: Final Resolution Date called back by Customer Rating: 1. Highly satisfied 2. Somewhat satisfied 3. Not satisfied 4. Do not know Lo Date Time Date: Person Surveyed Route/day CUSTOMER SERVICE SURVEY Phone number: Dept. & Location Level of Service Satisfaction rated for the past 3 -months: Highly Satisfied ❑ Somewhat Satisfied ❑ Somewhat Dissatisfied ❑ Dissatisfied ❑ Comments: What could our company do to improve service? 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