HomeMy WebLinkAboutResolution - 2010-R0373 - Contract (No. 9663) For Phone System Upgrades - AT&T Global - 08_12_2010Resolution No. 2010-RO373
August 12, 2010
Item No. 5.34
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to
execute for and on behalf of the City of Lubbock, Contract No. 9663 for phone system
upgrades on the Municipal Building phone switch services, by and between the City of
Lubbock and AT&T Global of Lubbock, Texas, and related documents. Said Contract is
attached hereto and incorporated in this resolution as if fully set forth herein and shall be
included in the minutes of the City Council.
Passed by the City Council on Au,Rust 12, 2010
TOM MARTIN, MAYOR
ATTEST:
Rebec a Garza, City Secretary
APPROVED AS TO CONTENT:
Mar Yearw d, Assistant City Manager
Chief Information Officer
APPROVED AS TO FORM:
Chad Weaver, Assistant City Attorney
vwxcdocs/RES.Contract-AT&T Global
August 2, 2010
Resolution No. 2010—RO373
Contract No. 9663
AT&T
Scope of Work
for
City of Lubbock (Telecommunications)
Customer Information (Billing):
City of Lubbock (Telecommunications)
1301 Broadway
Lubbock, TX 79401
Company Billed Telephone Number (BTN): 806-598-3936
Contact Name: Clifford Crow
Contact Phone Number: 806-598-3936
Customer Information (Installation Site):
1301 Broadway
Lubbock, TX 79401
Company Billed Telephone Number (BTN): 806-598-3936
Contact Name: Clifford Crow
Contact Phone Number: 806-598-3936
Project General Information:
Description/System Type: 1625 13th Street: CS 1000E TDM
Requested Cut Date: October 16, 2010
Sales Channel Name: Michael Davis
Sales Channel Phone:
Sales Channel N2 Name: Brad Strauss
Sales Channel N2 Phone:
1625 13th Street: CS 1000E TDM
General Description of Project
This Statement of Work ('SOW') between AT&T Global Services and City of Lubbock (Telecommunications)
provides information and terms and conditions regarding the implementation for the equipment contained in
this proposal.
Proposal for AT&T to migrate/upgrade City of Lubbock's three cabinet Option 11C at
Succession 3.0 to current, a CS1000E with Standard Availability, Succession 6.0 with
Premium Service Package.
Upgrading/migrating the Option 11C system to a CS1000E will effectively de -commission
the existing system software. Once the order is processed, the existing system Site
ID/Serial number will be marked as de -commissioned in Nortel's software history
database. A new Site ID/Serial Number for the new CS1000E system will be provided by
Nortel.
Proposal includes four Media Gateways (cabinet), each equipped with a Media Gateway
Card and 128 DSPs. A new fourth Media Gateway was required since there were no open
card slots in the three existing cabinets to install the CPPM Call Server.
The existing SSC processor was replaced with one new in -skins CPPM Call Server and one
new IBM COTS Signaling Server at Release 6.0.
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The two existing PRI Tl cards (NTAK09BA and DA) are not supported with Succession 6.0
software and have been replaced with two new TMDI cards (NTRB21ACE5). Proposal
assumes the reuse of the existing CSUs.
Proposal includes support for 432 existing TDM licenses. TDM licenses can be used for
either digital or analog telephones.
Proposal includes 4 MUS and 4 RAN broadcast licenses. Proposal assumes the customer -
provided Universal trunk card can be utilized for any music or RAN ports, if required.
Proposal includes 10 free ACD Agent licenses.
Based on the information provided by the customer on June 3, 2010, the 3 TelStrat TALC
cards currently installed on the Option 11C are at version 1_5_00_2. Per Judy Swarm
at TelStrat, these 3 cards will not require an upgrade to work with Succession 6.0.
If the version information is found to be incorrect, additional charges will apply to
upgrade each of the TelStrat TALC cards.
Proposal includes ELAN equipment (Layer 3 switch) to support the IP enablement of the
CS1000E. The City of Lubbock must provide IP addressing with subnet masking, as
needed. No other data equipment has been provided in this proposal.
Please note: The M2009, M2112, M2018, and M2317 telephones are End of Life and not
compatible with Succession 6.0. There are currently 2 of each of these telephones
programmed on the Option 11C. The telephones were replaced with 4 M3903 digital
telephones and 4 M3904 digital telephones. The remaining 58 M2000 series telephones
are End of Life as of December 2009. It is recommended that all remaining M2000
series telephones be replaced with M3900 series telephones.
Proposal assumes the reuse of the existing UPS, SEB modem, maintenance printer,
terminal, and set.
Project Management hours have been included for the AT&T Project Manager to coordinate
and manage this project.
Project has been priced out for one phase. If additional phases are required,
additional charges will apply.
Training has not been included in this proposal.
No Sunday or Holiday overtime has been included in this proposal.
Proposal includes an Avaya promotion that will expire on December 31, 2010.
Proposal includes 2 years of Avaya PASS Plus for the CS1000E system and 1 year of
Avaya PASS Base NBD (Next Business Day) for the COTS server.
This information is assumed to be correct and is based on the bayface layout provided
to Engineering on May 25, 2010. If the above assumptions are incorrect, additional
charges may apply.
Please note: It is the City of Lubbock's responsibility to determine if any non-Avaya
applications working with the existing Option 11C will be compatible once the
migration/upgrade is completed to a CS1000E with Succession 6.0 software.
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Project Design Summary
Proposed System
System Type: CS 1000E TDM
Software Release: Communication Server Release 6.0
Software Level: Premium Service Package
Existing System
System Type: M1 Opt 11 Cabinet
Software Release: Succession 3.0
Additions/Expansions to Existing Software Licenses/ISM Parameters
0 TDM Station Licenses (432 equipped, 0 spare, 432 total on system)
0 ACD Agent Licenses (10 equipped, 0 spare, 10 total on system)
0 AST Licenses (1 equipped, 0 spare, 1 total on system)
0 RAN Broadcast Licenses (4 equipped, 0 spare, 4 total on system)
0 Music Broadcast Licenses (4 equipped, 0 spare, 4 total on system)
Station Data
Proposed Sets
8 Digital Station Lines
4 M3903 digital sets (4 line, display, 4 soft/10 fixed keys, and handsfree)
4 M3904 digital set (12 line, display, 12 soft/10 fixed keys, and handsfree)
For telephone set color(s), please refer to the parts description located on the equipment list.
Trunk Data
2 DTI/PRI Circuits
Note 2: It is assumed T1/PRI network demares are co -located with the proposed equipment.
Dialing Plan Information
BARS (Basic Automatic Route Selection)
IP Telephony Components
Signaling Server Configuration
1 Primary Signaling Servers
Call Server
1 CS 1000 Call Servers (Standard Availability)
DSP Resources (TDM to IP)
4 96-Port DSP Daughterboards
4 32-Port DSP Daughterboards
Media Gateway
4 Media Gateways (Cabinets)
Back-up Power
Customer will provide a backup power system protection for this project
An existing backup power system will be used as part of this project
Training
Training has not been included as part of'this proposal.
Installation and Testing
AT&T will coordinate/provide installation, testing, and documentation of the proposed system.
Equipment room requirements and drawing will be provided.
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Network Connectivity
AT&T will provide all network services.
AT&T will Reuse Current Demarcation provided it is co -located with the installation of the new equipment.
Additional charges may apply if the Demarcation must be extended
AT&T will provide crosscut of proposed system to MDF.
No Network charges or changes have been included in this proposal.
Customer will be required to'interface with their network vendor(s) in the case where the network is not
AT&T provided.
If delays are encountered due to the network vendor(s), charges at a Time and Material rates may apply.
Perform system burn -in, testing, and verify system functionality per manufacturer specifications.
Designate, place, and test all equipment per the equipment list.
Will clean-up debris in work area to customer -provided disposal site.
Cabling Information
Cabling Disclaimer
The customer has elected to provide AT&T with good cable records and assume responsibility for all station
cabling and associated records not identified above. AT&T's responsibilities shall be limited to cross
connecting station wiring to the MDF in the main equipment room where the Nortel equipment cabinets are
installed. The customer shall be responsible for all station wiring and connectivity beyond the MDF,
including all intermediate cross -connections. Pair 1 (blue/white), of CAT 3 or equivalent, of each
horizontal station cable for each telecom outlet shall be terminated on the center pins of a 6-position
outlet. The customer shall provide AT&T with clearly marked floor plans for all locations to be equipped
with station devices which shall include a unique telecom outlet (TO) number and a common symbol for each
voice jack.
The customer shall provide accurate cable records in an agreed upon electronic format that shall identify
the corresponding MDF cable and pair number and station device for each TO. Where necessary and mutually
agreed upon, AT&T will provide assistance for the tone and tag, or problem resolution, of the customer's
station wiring on a time and material basis,
Existing cabling is being reused,
Additional Installation and Testing Notes:
System Environmental Information
This telecommunications system is processor based and considered sensitive electronic equipment. The
environment provided for the system equipment can have a significant effect on both the effective operation
and durability of the equipment.
The equipment room readiness requirements and date will be discussed at the first implementation dates
meeting. Failure to meet the equipment room readiness date will result in a delayed cutover and possible
additional charges.
We recommend our customers provide an environment offering system equipment conditions as follows:
1. Dedicated electrical facilities that offer system components a single point of ground (SPG) reference.
2. A stable atmosphere (around the clock, 365 days a year) offering the system a temperature of
approximately 74 degrees Fahrenheit at relative humidity levels from 35% to 65% non -condensing.
3. A clean and well -ventilated room having a vinyl or mastic tile floor and offering adequate lighting and
security.
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Listed below are the specific Power and Environmental requirements for the proposed project:
Nortel CS1000 Power & Environmental Specifications
Input Voltage
AC: 100 to 240 V, 50 to 60 Hz
Temperature and Humidity
CS 1000E Call Server with Drive Carrier
Ambient Temperature, long and short term - 50 to 70 degrees C, -58 to +158 degrees F
Relative Humidity % Without Condensation - 0% to 95%
Disk Drives (drive carrier as a spare)
Ambient Temperature, long term - 20 to 60 degrees C, -4 to +140 degrees F
Relative Humidity % Without Condensation, long term - 10% to 90%
Ambient Temperature, short term - 40 to 60 degrees C, -40 to +140 degrees F
Relative Humidity % Without Condensation, short term - 5% to 95%
Temperature changes must be less than 30 degrees C (54 degrees F) per hour for long- and short-term storage
and during transportation.
Disks
Ambient Temperature, long term - 10 to 53 degrees C, 50 to 158 degrees F
Relative Humidity % Without Condensation, long term - 20% to 80%
Ambient Temperature, short term - 40 to 60 degrees C, -40 to +140 degrees F
Relative Humidity % Without Condensation, short term - 10% to 90%
Media Gateways
Ambient Temperature, long and short term - 50 to 70 degrees C, -58 to +158 degrees F
Relative Humidity % Without Condensation - 5% to 95%
Temperature changes must be less than 30 degrees C (54 degrees F) per hour for long- and short-term storage
and during transportation.
Current, Power and Cooling for CS 1000E Components
Note: Maximum voltage limit in North America: 90 and 132 V, single phase, 60 Hz
CP PII/PIV Call Server -
Current @ 120/240 V AC (A): maximum 2.50/1.25, typical 1,00/0.50
Required UPS Power (W): maximum 300.00, typical 120.00
Thermal dissipation (BTU): maximum 1023.90, typical 409.56
Intel ISP 1000 Server (Signaling Server) -
Current @ 120/240 V AC (A): maximum 2.00/0.90, typical 0.50/0.25
Required UPS Power (W): maximum 200.00, typical 50.00
Thermal dissipation (BTU): maximum 662.50, typical 204.78
HP DL320 G4 Server (Signaling Server & Linux Server) -
Current @ 120/240 V AC (A): maximum 6.0/3.0, typical 4.0/2.0
Required UPS Power (W): maximum 580.00, typical 400,00
Thermal dissipation (BTU): maximum 1990, typical 1370
IBM x306m Server (Signaling Server & Linux Server) -
Current @ 120/240 V AC (A): maximum 5.5/2.8, typical 3.0/1.5
Required UPS Power (W): maximum 550.00, typical 350.00
Thermal dissipation (BTU): maximum 1024, typical 682
IBM x3350 Server (Signaling Server) -
Current @ 120/240 V AC (A): maximum 4.0/2.0, typical 2.0/1.0
Required UPS Power (W): maximum 400.00, typical 250.00
Thermal dissipation (BTU): maximum 1365, typical 853
Dell R300 Server (Signaling Server) -
Current @ 120/240 V AC (A): maximum 4.0/2.0, typical 2.0/1.0
Required UPS Power (W): maximum 400.00, typical 250.00
Thermal dissipation (BTU): maximum 1365, typical 853
Media Gateway (Chassis) -
Current @ 120/240 V AC (A): maximum 1.40/0.70, typical 1.17/0.58
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Required UPS Power (W): maximum 300.00, typical 190.00
Thermal dissipation (BTU): maximum 1023.60, typical 648.30
Note: Maximum values for the Media Gateway assume worst case conditions.
It is difficult to specify a typical configuration. The typical values are intended as a rough guide for
quick estimations.
Media Gateway Expander (Chassis) -
Current @ 120/240 V AC (A): maximum 1.15/0.58, typical 1.17/0.58
Required UPS Power (W): maximum 300.00, typical 145.00
Thermal dissipation (BTU): maximum 1023.60, typical 494.70
Note: Maximum values for the Media Gateway Expander assume worst case conditions.
It is difficult to specify a typical configuration. The typical values are intended as a rough guide for
quick estimations,
Media Gateway (Cabinet) (wall mounted) -
Required UPS Power (W): maximum 450.00
Thermal dissipation (BTU): maximum 1535
Note; Maximum values for the Media Gateway assume worst case conditions.
It is difficult to specify a typical configuration. The typical values are intended as a rough guide for
quick estimations.
MRV Terminal Server -
Current @ 120/240 V AC (A): maximum 1.60/0.60, typical 0.40/0.20
Required UPS Power (W): maximum 192.00, typical 48.00
Thermal dissipation (BTU): maximum 665.3, typical 163.83
BayStack 470 -
Current @ 120/240 V AC (A): maximum 1.50/0.75, typical 0.60/0.30
Required UPS Power (W): maximum 90.00, typical 72.00
Thermal dissipation (BTU): maximum 324.00, typical 245.74
BayStack 460 (Power over LAN not used) -
Current @ 120/240 V AC (A): maximum 4,70/2.40, typical 0.60/0.30
Required UPS Power (W): maximum 295.00, typical 72.00
Thermal dissipation (BTU): maximum 335.00, typical 245.74
BayStack 460 (Power over LAN for 24 IP phones) -
Current @ 120/240 V AC (A); maximum 4.70/2.40, typical 1.20/0.60
Required UPS Power (W): maximum 364.12, typical 141.12
Thermal dissipation (BTU): maximum 335.00, typical 245.74
Note: The maximum AC input for the BayStack 460 includes maximum power of the Power over LAN.
The typical rating has been adjusted to reflect configuring for IP phones (60 mA at 48 V DC)
Power and Cooling Requirements for Media Gateway Packs
CP PM Call Server & Signaling Server -
Power Consumption: 30W UPS Power: 30W Thermal Dissipation: 30W/102 BTU
Media Gateway Controller (MGC) Card -
Power Consumption: 7W UPS Power: 7W Thermal Dissipation: 7W/24 BTU
MGC DSP Daughterboard (32 port) -
Power Consumption: 4W UPS Power: 4W Thermal Dissipation: 4W/14 BTU
MGC DSP Daughterboard (96 port) -
Power Consumption: 4W UPS Power: 4W Thermal Dissipation: 4W/14 BTU
Small System Controller (SSC) Card -
Power Consumption: 16W UPS Power: 24W Thermal Dissipation: 24W/81.9 BTU
100BaseT Daughterboard (Dual -Port) -
Power Consumption: 6W UPS Power: 9W Thermal Dissipation: 9W/30.7 BTU
100BaseT Daughterboard (Single -Port) -
Power Consumption: 4W UPS Power: 6W Thermal Dissipation: 6W/20.5 BTU
Digital Line Card - Active off -hook: 100%
Power Consumption: 26W UPS Power: 39W Thermal Dissipation: 13W/44.4 BTU
Analog Message Waiting Line Card - Active off -hook: 50%
Power Consumption: 26W UPS Power: 39W Thermal Dissipation: 6.6W/22.5 BTU
TMDI Card -
Power Consumption: 12W UPS Power: 18W Thermal Dissipation: 18W/61.4 BTU
1.5MByte DTI/PRI Card -
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Power Consumption: 1OW UPS Power: 15W Thermal Dissipation: 15W/51.2 BTU
Universal Trunk Card - Active off -hook: DID Enabled
Power Consumption: 28W UPS Power: 42W Thermal Dissipation: 42W/143.3 BTU
E&M Trunk Card -
Power Consumption: 29W UPS Power: 43.5W Thermal Dissipation: 43.5W/148.4 BTU
MC32S Media Card (32-Port) -
Power Consumption: 9W UPS Power: 9W Thermal Dissipation: 9W/31 BTU
Media Card (32-Port) -
Power Consumption: 18W UPS Power: 27W Thermal Dissipation: 27W/92.1 BTU
Miscellaneous Room Requirements
Location selected to install equipment should not be subject to vibration.
Equipment should be located at least 12 feet away from sources of electrostatic, electromagnetic, or radio
frequency interference (e.g. copy machines, electrical transformers).
Rack Unit (U) Height Dimensions of CS 1000E Components:
CP PII/PIV Call Server: 3U
Signaling Server (ISP1100, HP, & IBM): lU
Media Gateway: <5U
Media Gateway Expander: <5U
MRV Terminal Server: lU
BayStack 460: <2U
BayStack 470: lU
Note: lU = 4.4 cm (1.75 inches)
AT&T Global Services Power Quality Team
To assist our customers in engineering/implementing site conditions to comply with the system equipment
warranty conditions, AT&T Global Services Power Quality engineers offer a letter presenting will assist in
specification of environmental (including electrical) conditions specific to your PBX system. This letter
assistance may be requested through your AT&T Global Services representative.
Please be aware the above conditions are representative of the system equipment manufacturers conditions of
equipment warranty.
Note: It is also recommended that any sprinkler heads in the immediate vicinity of the equipment be
equipped with high temperature sensors and caged to prevent accidental water damage.
If you require more detail specifications related to your system or have questions with regard to the above
stated conditions, they may be obtained from engineers on the staff of AT&T. Please contact your
Salesperson.
AT&T Responsibilities
AT&T will coordinate ordering, shipping, and delivery of equipment and materials to the installation site.
Oversee database collection, programming, and documentation of the proposed system configuration as agreed
to with the Customer. The Customer must provide the required information in a timely manner. Project
Management compiles and reviews the Customer -provided data.
This pricing is based on the current Nortel engineering rules and practices. Should Nortel change or revisf
these practices, this price may no longer be valid and may require re -engineering at which time may or may
not cause the customer price to change.
AT&T will jointly develop milestones and the detailed project schedule with the Customer.
AT&T will provide proposed system database and cable record documentation to customer.
AT&T will review billing, proposed system warranty, and repair procedure with customer.
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AT&T Global Services will have satisfied its obligations to the customer under this Statement of Work when
the tasks listed under AT&T Global Services Responsibilities and Installation and Testing are completed.
Customer Responsibilities
Implementation
Customer will provide a single point of responsibility for all support issues within the scope of this
project. (e.g., timely agency/department decisions and agreement to scheduling, change orders, project
correspondence, training, acceptance and placing proposed system in service). Such person shall have the
authority to act on all Customer aspects of the services. This individual shall be responsible for defining
Customer requirements, ensuring site readiness and implementing any adds, changes or deletions in equipment
and/or facilities for each site prior to installation.
➢elays caused by lack of completed site preparation, or failure to meet any responsibilities as specified
below on the part of the Customer will be billed at AT&T's time and materials rates plus expenses. Any
additional costs incurred by Customer as a result of delays shall be the sole responsibility of the
Customer.
Service required by Customer to be performed outside of Normal Business Hours, if other than the Services
covered in this Scope of Work, shall entail additional charges in accordance with AT&T's time and materials
rates. After hours cutover and Test Plan execution may already be factored into and included in the
implementation pricing.
AT&T reserves the right to charge Customer for the full amount or a portion of the installation in the evenl
that Customer cancels or reschedules any installation without 10 days prior written notice.
The Customer agrees that AT&T Global Services and its authorized representatives shall have reasonable and
free access to the equipment and all sites pertaining to the project. Any unreasonable delays, including
but not limited to return visits required because of denial of reasonable and free access or failure of the
Customer to complete agreed upon tasks required for completion of the job, will be billed additionally to
the Customer.
Customer to attend project status meetings at jointly agreed upon times. Missed dates may result in projecl
delay or increased customer price.
Customer agrees to a jointly developed implementation schedule.
Customer agrees to jointly develop a common understanding for conduct of AT&T representatives with customer
end users.
Customer will meet the agreed to dates on the implementation plan. Missed dates will result in project
delays and possible price increases.
Customer to provide accurate, marked floor plans, existing database records and cable records as applicable
by the dates specified in the implementation schedule. Information that is not delivered by the dates
specified will delay the cutover and incur additional charges.
Customer to manage internal agency/departmental groups/decisions to meet jointly agreed to project plan
dates.
The Customer must identify any departments that are considered critical, meaning that they can not be
without telephone service for any amount of time. The customer will also designate any areas/departments
that should be consider high priority. A high priority area or department (i.e. security, helpdesk... ) is ai
area that could be targeted to receive service first
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Identify primary and backup Customer on -site contacts for all installation sites who shall be accountable tc
provide any special site access clearance, escort, safety "training or information required. The site contact
shall interface with other organizations as required.
Customer will manage other vendor(s) associated with this project, if not managed by AT&T. Failure to
successfully manage other vendors may impact implementation dates and/or price. The customer also agrees to
provide AT&T reasonable and timely access to those additional vendor(s) if required.
Customer to complete all requirements for proposed system connectivity to non -AT&T -provided services.
1. Raceways, boring and cutting, trenching, conduits, variances and rights or way required for installation
2. Network service (LEC and IXC)
3. Network demarcation
4. MDF demarcation (includes documentation)
5. Customer private network (e.g. LAN/WAN or privately provided facilities in a campus environment)
At the time the cutover date is established, the customer and the PM will agree to a freeze date for all
changes to the data base information. Any changes made beyond that date will result in additional charges.
Customer to validate data base information prior to freeze date and programming.
Customer to provide timely acceptance of test results, system operation verification and documentation.
Customer to review project financial data and billing.
Customer to be accessible during cutover for issue resolution.
Customer agrees that any Customer provided equipment is in working order and that AT&T will not warranty
this equipment.
Change Management
It may become necessary to amend this Scope of Work for reasons including, but not limited to, the
following:
Customer's changes to the scope of work and/or specifications for the Services,
Customer's changes to the Implementation Plan,
Non -availability of resources which are beyond either party's control; and/or,
Environmental or architectural impediments not previously identified
In the event either party desires to change this Scope of Work, the following procedures will apply:
The party requesting the change will deliver a Job Change Order document. The Job Change Order will
describe the nature of the change, the reason for the change, and the effect the change will have on the
scope of work, which may include changes to the deliverables, and the schedule.
Upon execution of the Job Change Order, said Job Change Order will be incorporated into, and made a part
of, this Scope of Work.
Whenever there is a conflict between the terms and conditions set forth in a fully executed Change Request
and those set forth in the original Scope of Work, or previous fully executed Change Request, the terms
and conditions of the most recent fully executed Change Request shall prevail.
Security
AT&T recommends that the customer take a very close look at the security of their voice and data networks
before implementation.
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The most common security threats to networks today are theft of service (toll fraud, unauthorized use of
network bandwidth), service disruption (denial of service attacks on network elements), and privacy attacks
(bearer channel attacks, theft of information),
AT&T recommends that the customer have a person in charge of network security along with a network security
plan.
For the implementation of this project, it is highly recommended that the customer change all default
passwords and change passwords often. AT&T recommends establishing security levels and access privileges
for the PBX (communications server), applications, and voice/data network based on administration needs.
AT&T can provide a bid for consultations and recommendations on configuration of firewalls and security
plans for IP telephony implementations.
AT&T can provide a quote for a number of different security products and services to address specific
security needs.
Material Handling
Customer to provide secure space for unpacking, staging and storing equipment and materials.
Customer to assume responsibility for equipment at delivery.
Customer to provide removal of old system and terminals.
Facilities
Customer to provide reasonable parking facilities during project.
Customer to provide reasonable access and security passes (requirements, e.g., background checks, drug
testing, safety courses) to working areas.
Specific training and background checks required of AT&T personnel will be at the expense of the customer.
This charge will include the expense of the training or background check and the time and material expenses
of the AT&T personal.
In a restricted work areas where the AT&T employee must have a customer escort, the customer agrees to
provide that escort without delay. These areas will be identified during the implementation scheduling
meeting when the project dates are discussed. AT&T will work with the customer to schedule at time agreeable
everyone for those area's to be accessed. However, additional charges may apply if delays are encountered
with access to these restricted areas.
The Customer will provide reasonable access to the receiving facilities of their building, If a loading doci
is not available in the building this must be noted at the implementation meeting. AT&T will work with the
customer to insure safe delivery of the equipment.
Customer to provide furniture for equipment (as required), manuals, reference materials, training and help
desk.
Customer to be responsible for compliance with local building codes, electrical codes, taxes,
telecommunication and transmission costs associated with the proposed system,
Customer to provide training space, if applicable.
Customer to provide help desk space, if applicable.
Customer to provide disposal site for cleanup debris.
Completion Criteria
Customer Responsibilities
Customer shall ensure that the proper personnel are scheduled to review each completed Service or
Deliverable upon notification of completion by AT&T.
Customer shall indicate its acceptance of the Service or Deliverable by signing the Completion Certificate
within five (5) business days from presentation of the completed Service or Deliverable.
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Services and Deliverables will be deemed accepted if Customer fails to respond within this five- (5)
business day period.
If a Service or Deliverable is not complete for any reason, Customer shall provide written notification to
AT&T and document that fact on the Completion Certificate.
AT&T shall have ten (10) days after the receipt of such notice to correct the error given it is within
AT&T's scope to do so. Such time period to correct the error may be extended by mutual consent.
Additional Customer Responsibilities:
Voice over IP Information & Readiness Section
This Scope of Work ("ScOW") between AT&T Global Services (also referred to in this ScOW as "AT&T") and City
of Lubbock (Telecommunications) provides detailed information and considerations that must be taken into
account for successful implementation of IP Telephony and Voice over IP in City of Lubbock
(Telecommunications)'s network.
The installation of this Nortel Voice over IP Telephony System is described herein by generally stating the
responsibilities of both AT&T and City of Lubbock (Telecommunications). AT&T will, with City of Lubbock
(Telecommunications)'s approval, perform a variety of Services including network consultation, system
design, enhanced staging, Implementation Management, on -site engineering and user training for the
installation of this Voice over IP system.
Depending on the scope of the engagement, AT&T may also provide Project Management, element monitoring and
maintenance services for this Voice over IP system.
The purpose of this ScOW is to describe the goals and responsibilities of each party for the overall
implementation process and successful deployment of the Nortel Voice over IP Telephony System in City of
Lubbock (Telecommunications)'s network environment.
Customer, by signing below, indicates that the Scope of Work has been read and the terms outlined within
have been accepted. This document includes the following specific Acknowledgement forms that require
Customer endorsement prior to deployment of your IP Telephony solution.
• Customer Network Acknowledgement
• Consulting Services Acknowledgement
• 911 Emergency Service Acknowledgement
General Assumptions
The Customer's network architecture design shall not change during the ScOW term
AT&T requires a minimum lead-time of up to thirty (30) days from acceptance of a Purchase Order from
Customer to begin work. AT&T will make commercially reasonable efforts to meet the requested installation
date.
AT&T shall require a schedule extension of up to thirty (30) days for any personnel change requests made by
Customer, including:
Services not covered under this Scope of Work
Support or replacement of Equipment that is altered, modified, mishandled, destroyed or damaged by natural
causes, or damaged due to a negligent or willful act or omission by Customer or any 3rd party, or use by
Customer other than as specified in the applicable AT&T -supplied documentation.
Services, software or hardware required for software or hardware problem resolution resulting from third
party products, pre-existing Customer provided products, or causes beyond AT&T's control.
Any Hardware upgrade required to run new or updated Software.
Data network reconfiguration to support this voice over IP system deployment.
Any PBX interface and/or configuration and Telco circuits changes or upgrades.
gook, Page 11 of 18
Network audits, network design, and network expansion, AT&T Consulting Services and or training that are
offered under separate Purchase Order.
All Work will be performed over a consecutive time frame, unless otherwise specified.
AT&T will not be responsible for the performance and voice quality of the transmissions of Voice over IP
system over the customer LAN.
Should this design include redundancy, the architecture must conform to Nortel redundancy specifications.
AT&T provides no commitment or guarantee related to the success of that redundant fail over in the event of
an outage.
Site Survey
AT&T Responsibilities
Mutually schedule the Site Survey(s) at each site location with the Customer site contact.
Conduct on -site Site Survey(s) for the Call Server, Power Patch Panels, and/or Media Gateway proposed
locations. Individual phone and station locations will not be personally visited as a standard service.
Collect workgroup phone and station requirements so that IP phones may be properly configured.
Review and validate collected Site Survey information with Customer.
Review site survey information and deliver site readiness recommendations to the Customer.
Customer Responsibilities
Provide the station locations and the IP and sub -net mask addressing plan for the proposed Voice over IP
system.
Provide information relative to Customer Provided Equipment ("CPE"), and the phone system model, interfaces
and specifications, dial plan, cable distances and routes between the phone system and data equipment. This
information should be provided for the existing and planned telephony requirements.
Identify desired Product, CPE and station equipment placement; any rack or cabinet layouts; circuit
demarcation locations and specifications; PBX/telephony interface requirements and specifications; and
system and station features.
Provide the building layouts, including floor plans, cabling, and power locations for all applicable sites.
Schedule with AT&T the Site Survey with each Customer site contact.
AT&T Deployment and System Integration
AT&T Responsibilities
Transport the Equipment from the warehouse facility to the designated installation locations within the same
general site.
Unpack, inventory and inspect AT&T -provided Equipment at the installation location
After hours cutover and test plan execution shall be performed outside the Normal Business Hours.
Confirm that the Customer has completed the site readiness recommendations and verify with the customer
contact that the network is ready for the installation of IP Telephony equipment.
Install and connect the Equipment to the Customer provided facilities at the agreed upon demarcation points
in accordance with the documentation provided
BoAl Page 12 of 18
Configure the Call Server, IP Stations, Applications, Dial Plan, and Classes of Service for maximum
conformance to the Customer's system design.
Test and verify operation of the installed Call Server, Media Gateway(s), applications and phone(s).
Perform system burn -in, testing, and verify system functionality per manufacturer specifications.
Provide remote technical support for the on -site engineer during installation, migration, cutover, and
testing.
Troubleshoot/replace hardware failures relating to the installation/upgrade of the AT&T -provided Product.
AT&T is not responsible for exceeding 802.3 UTP cabling compliance when adding the Power Patch Panel.
Customer Responsibilities
Ensure that required IP Address information is delivered to AT&T before the scheduled "kickoff" meeting wit!
Project Management.
Provide input to AT&T for the development of Call Server, Media Gateways, applications, route plan, dial
plan, call flow, IP station configuration and any additional information required to deploy the Nortel Voice
over IP Telephony System.
Notify the AT&T Project Manager of any schedule changes at least ten (10) business days before any schedules
activity. Scheduling changes and/or cancellations made within the ten-day (10) window shall be subject to
AT&T's then current cancellation charge.
Provide an internal or third party Network Administration resource, if applicable, a cabling technician
resource at the appropriate time when integrating the IP Telephony System on the LAN, implementing and
testing Voice over IP phones, and/or any other time network integration is required.
Provide all configuration information including network IP address information and verify with AT&T that thf
network is ready for the installation of IP Telephony equipment. Include IP addresses, sub -net masks and
existing DNS and DHCP server configurations information, if applicable.
Provide an adequate infrastructure for VoIP consistent with AT&T design recommendations and product
requirements.
Interface with their network vendors in the case where the network is not AT&T provided, during the
installation and testing to make network changes required to make the data/voice network operational. If
delays are encountered due to the network vendor, charges at a time and material rate may apply.
Perform all upgrades and changes required by AT&T for the successful implementation of the equipment. Ensure
that proper environmental conditions are met and adequate power and grounding are available as specified at
each site. AT&T shall not proceed with the equipment installation until such modifications and changes are
made.
Order, install, and test all data and voice circuits prior to the scheduled Installation date. Ensure that
Telco demarcations circuit identifications are clearly marked.
Verify all distance and interference limitations of interface cables to be used and that all necessary
cabling, power and grounding is delivered and installed prior to the Installation date.
Provide a voice telephone and number near the Communications Server 1000 Call Server for use by AT&T.
Install and verify the operation of all CPE not provided by AT&T
Bwkl Page 13 of 18
Provide earthquake bracing, if required
Provide any security clearances, escorts, special safety equipment, and access training as required in orde:
to allow AT&T access to the site for Equipment installation
AT&T Support Services
The AT&T Data Services Customer Care (DSCC) provides a technical assistance resource for Voice over IP
solutions such as Communication Server 1000. The DSCC is a component of AT&T Voice CPS Support Services for
the Nortel portfolio that provides Technical Phone Support and options for on -site hardware replacement and
access to software updates. AT&T Voice CPS Support Services are quoted separately.
This ScOW states the responsibilities of the DSCC to successfully support your Voice over IP deployment,
when CPS Support Services are purchased by Customer.
AT&T Responsibilities
The DSCC is the primary Customer interface for trouble resolution and the first Customer point of contact
for complex Voice over Internet Protocol (VoIP) products as defined by AT&T. The DSCC is responsible for th(
support of Communication Server 1000 components.
The DSCC manages AT&T's trouble resolution process and will make reasonable efforts to correct system
failures.
The DSCC will provide Tier 1 and Tier 2 Technical Support for AT&T Complex VoIP products. AT&T Tier 1
support performs remedial hardware and application software diagnostics. AT&T Tier 2 support performs
isolation and diagnosis of hardware and application software based problems.
The DSCC will escalate Tier 3 system issues with Nortel's Technical Assistance Center (TAC). Nortel TAC
will support the DSCC with the system triage and remote resolution process. The DSCC acts as the single
contact for TAC support.
The DSCC will remotely access the Communications Server 1000 IP Telephony servers through a Customer -
provided secured access for remote diagnostics including triage of a hardware or application software
failure and remote corrective action if possible.
AT&T is not responsible to resolve issues, corrective actions, or configuration settings for the networking
equipment; client applications; application or operating system errors; data corruption; virus attacks; and
other system intrusions.
The DSCC dispatches Field Services for components contracted for on -site maintenance services to replace
hardware components as required. The Customer is responsible for restoration of the application (e.g.
Communications Server 1000).
Incremental services such as system administration; equipment moves/adds/changes; network configuration;
system configuration; end -user support services; system operation training; client or Operating System
installation, configuration, updates or support; software upgrades; issue resolution of customer performed
system configuration; and other support on non -contracted services or devices are outside of the scope of
work for AT&T Voice CPS Support and may be performed on a time and materials basis under separate order at
the prevailing labor rate.
The DSCC can coordinate any additional services not defined in the maintenance scope of work and/or
maintenance addendum at the current AT&T time and materials rate, MAC orders will be referred to the
appropriate MAC/Sales office.
Customer Responsibilities
Provide an analog phone line access to the Call Server through customer -provided secured dial -in access,
including the associated network and hardware for remote alarm management and diagnostic support.
Bwk, Page 14 of 18
Provide an analog phone line access to Telephony Manager (TM) host platform, if available, through customer
provided secured dial -in access, including the associated network and hardware for remote diagnostic
support.
Equip the TM Host Platform with the most current version of PCAnywhere software.
Customer must provide the valid information to AT&T and provide any updates to the DSCC.
Customer must contract with AT&T Global Services for CPE Support Services on all Communications Server 1000
IP components to access the AT&T Global Services Customer Support Center.
The Customer is responsible for maintaining a current software image of the Communications Server 1000 IP
Telephony components by performing regularly scheduled backups as defined by Nortel for the Operating Systei
and Application Software and make back up versions available as needed.
Customer is required to support the trouble resolution process, if requested by AT&T that might include the
following activities:
Power down/up
Receive software patches and tools via a -mail, then copy and move the files to the identified hardware and
execute or copy the program(s).
Collect and e-mail to AT&T system information including application logs and trace files.
Reboot servers, gateways switches and routers.
Access and change IP Telephony server administration components.
Establish test calls between IP Phones.
Configuring routers, switches and gateways as needed
Customer is responsible to load, configure and maintain the current image of security software approved for
use by the manufacturer.
The Customer shall provide AT&T with remote access to the Communication Server 1000 IP Telephony systems
through customer -provided secured access, including the associated network and hardware. Upon obtaining sucl
access, AT&T shall be permitted to perform remote diagnostics including triaging hardware and software
failures and performing remote corrective action, as desired by AT&T and if possible.
If required by AT&T, Customer agrees to download software upgrades for the IP Telephony or Data Networking
equipment from the manufacturer over the Internet and upgrade to the latest Software, and/or operating
system software update that has been approved for use by the manufacturer. This may require the Customer to
upgrade to a more current release of software that Customer has currently installed on the IP Telephony
and/or Data Networking equipment and purchase and install all other components, including components
contingent on the current release of software updates at no cost to AT&T.
If assuming AT&T Voice CPE Support Services on an existing system, the Communication Server 1000 IP
Telephony components must be upgraded to the current maintenance release level.
The Customer is responsible for maintaining any application software patches and/or bug fixes as documented
by Nortel.
Customer expressly acknowledges and agrees that in no event shall AT&T be liable for (a) any disclosure of
the contents or output of monitoring or diagnostic tools by AT&T's employee(s) or third party(s); (b) the
security of Customer's network or for any unauthorized access to such network; (c) incidental or
consequential damages resulting from the furnishing, performance, or use of such information.
Customer Network Readiness Acknowledgement
Bm" Page 15 of 18
Customers who purchase VoIP and/or IP Telephony products (including Communication Server 1000) need to
ensure that the LAN and WAN configurations used by Customer are adequate to support VoIP communications
throughout the Customer network infrastructure. It is the Customer's sole responsibility to make sure that
their LAN and WAN infrastructure will meet and support VoIP specifications that provide acceptable VoIP
quality. Network reconfiguration and/or upgrades of the data network (including LAN/WAN hardware/software)
are the responsibility of the Customer.
To successfully implement VoIP, the Customer's data network must be able to support the demands of voice
traffic concurrent with the data demands. Thus, a high performance network must be in place prior to VoIP
equipment implementation in Customer's network. Without a successful high performance network
infrastructure, a Voice over IP product may have undesirable performance. Customer should also be aware that
future changes to its network, such as increased traffic, added or modified applications, or new locations
may impact network performance. Customer is solely responsible for such changes and any resulting network
impacts.
Customer Network Requirements
Separate VLAN for Voice over IP traffic.
Dedicated Category 5 or better Cabling and Layer 2 switch port per IP device (station)
Ethernet network 100MBs minimum, no Token Ring
Adequate bandwidth to support your voice and data traffic volume demands over the network. Each Voice over
IP Call consumes approximately 80 Kbps of bandwidth using a G.711 CODEC. Additional CODEC options are
available that lower the per call bandwidth requirements on a network.
Low Delay (Latency) to ensure a good quality voice conversation 6 125 milliseconds recommended)
Minimal Packet Loss (long term average 51% and sort term not to exceed 5% in any 10-second interval are
recommended) to ensure parts of a conversation are not distorted or lost especially during bursty data
traffic flows.
Low Jitter (recommend maximum not to exceed 4%) to ensure that the next IP packet can be played at the
destination CODEC without requiring large jitter buffers.
Switched Layer 2 infrastructure (no Hubs)
Recommend Quality of Service (QoS) throughout the voice IP path by placing only voice in the highest
priority queue to ensure voice receives the bandwidth and latency required for effective voice
communications.
Please sign where indicated below to acknowledge receipt of this important information:
Customer Signature
Mark Yearwood
Printed Name
August 12, 2010
Date
Consulting Services Acknowledgemen
AT&T Consulting Services for IP Telephony
AT&T considers Consulting Services critical to a successful deployment of any IP Telephony solution.
Consulting Services provides a comprehensive evaluation of the Customer's existing voice and data network
infrastructure and provides an evaluation of that network's configuration, performance and readiness for IP
Telephony technologies.
Your AT&T Account Team can provide a proposal, costs, and deliverables of a Consulting Service engagement tc
assess your network's readiness to support Voice over IP.
Please indicate whether you wish to purchase this evaluation from AT&T:
Yes
I understand the importance of assessing the capabilities of my network to support IP Telephony before
implementation and wish to purchase Consulting Services from AT&T to assess my network. Your Account Team
will provide a separate Statement of Work that defines the Consulting Services engagement.
No
Bold Page 16 of 18
I do not wish to purchase Consulting Services from AT&T to assess my network at this time. I understand that
AT&T can, therefore, not affirm that the solution will work effectively in my network environment, and I
assume full responsibility for my network's performance. Additional consulting, and/or design engineering
support may be provided at a later time at additional cost.
AT&T Consulting Services or a Customer provided assessment is designed to analyze the existing network
infrastructure and provides an evaluation of the configuration, performance and readiness of transmitting
voice over Internet Protocol transport networks. Any network reconfiguration and/or upgrades of the data
network (including LAN/WAN hardware/software) required to meet the performance requirements are outside the
scope of an AT&T Consulting Services engagement and are the responsibility of the Customer.
Please sign where indicated below to acknowledge receipt of this imp rtant information;
Custo er Signature
Mark Yearwood
Printed Name
August 12, 2010
Date
911 Emergency Service Acknowledgement
Please read this notice concerning compatibility of IP Phone Sets with your 911 service.
Two general areas of concern exist regarding the implementation and operation of 911 Emergency Service in ai
IP Telephony environment. The first is powering of the phone set and the second is routing and information
exchange for processing a 911 call with accuracy.
Many digital, ISDN and IP phone sets, including Nortel IP Phone sets, are inoperable during a commercial
power outage if not supported by an Uninterrupted Power Supply (UPS) connected to either each local
transformer/power block or to each LAN switch supplying "inline power" over LAN wiring. Ethernet switches,
routers, Nortel Call Server and IP telephone gateways may also need to be protected by a UPS.THE FAILURE TO
USE UPS PROTECTION MAY AFFECT USERS' ABILITY TO REACH 91L You are advised to use the in -line power option
for all Nortel Communication Server 1000 components, IP Phone sets, and PCs and to provide UPS service for
all components along the voice traffic and call processing path in the network.
The placement of IP telephone gateways, a well -designed dialing plan, and backup Call Server support are
critical for accurate Emergency 911 call processing. Where only basic 911 service is available (enhanced 91'
(E-911) service is not available in all areas in the United States.), you may be required to have a local II
telephone gateway at each site as well as a dialing plan that uses the local gateway for 911 calls.
OTHERWISE, THE 911 OPERATOR MAY NOT BE ACCESSIBLE OR THE CALL MAY BE ROUTED TO AN INCORRECT 911 OPERATOR.
If E-911 service is available in your area, it offers the capability to provide to the 911 Operator the
geographic location of the remote user. You must equip your VoIP gateway with an ISDN Primary Rate Interface
(PRI) voice port, or a Foreign Exchange Office (FXO) port with an external Centralized Automatic Message
Accounting (CAMA) translator box to utilize the E-911functionality. You also must maintain a location
database that maps the calling party telephone number to the physical location of the calling party (i.e.
building/floor/room). The E-911 system will use this database to direct emergency services to the
appropriate location. The use of Nortel VoIP applications may require additional configurations and hardware
to correctly implement E-911. OTHERWISE, THE 911 OPERATOR MAY NOT BE ACCESSIBLE OR INCORRECT LOCATION
INFORMATION MAY BE PROVIDED TO THE 911 OPERATOR.
Backi Page 17 of 18
You are solely responsible for determining whether you will equip your Vo1P system with the foregoing
functionality. If you do, the network and database, equipment and services required to provide this
capability will be provided at an additional charge. You will be solely responsible for maintaining the
location database and potentially other configuration parameters, which must be updated every time the
physical location of an IP phone changes. You may be required by state law (for instance, in Illinois and
Texas) to purchase equipment or maintain databases to provide user -specific location information. Neither
AT&T nor the equipment manufacturer can advise you as to what your legal obligations are in this respect.
You should consult your attorney.
Our sales manager will be happy to answer questions you may have concerning the way your system works with
911 service and provide further information regarding that matter upon your request.
Please sign where indicated below to acknowledge recei�—M pt of this imp rtant informatianz
Custom r Signature
Ma k Yearwood
Printed Name
August 12, 2010
Date
RESTRICTED - PROPRIETARY INFORMATION
This document contains Proprietary Information which is provided solely in connection with the specific
opportunity identified herein. AT&T provides this proprietary information to the organization named, solely
for its use in connection with this opportunity and it may not be disclosed to anyone outside the named
parties without the prior written consent of AT&T. This contract is subject to the Texas Public Infonnation Act.
SO AGREED by the Parties' respective authorized signatories:
Customer Name: City of Lubbock
By: (f009V&
Name:
Ton] Martin
Title: Mayor
Date: August 12, 2010
AT&T
By:
Name
Titl
Date: "10
Attes * ":;� -
ecca arza, City Secretary
,Approved as to Co tent
Mark arwood, hief Infonnation Officer Assistant
City Manager
Ap oved to F
Cha eaver, Assistant City Attorney
Customer Initial
P..k] Page 18 of 18
7127/2010
City of Lubbock (Telecommunications)
1625 13th Street: CS 1000E TDM
Resolution No. 2010-RO373
Equipment
Customer
Customer
Unit List
Total List
Code
Description
QTY
Unit Price
Total Price
Price
Price
Main Equipment Section
NTWB17AB
System Upgrade Kit to CS 1000E CPPM - SA
1
2.294.38
2,294.38
8.534.92
8,534.92
NTAK20ADE5
Stratum 3 Clock Contr D/Board
1
274.69
274.69
1,021.82
1,021.82
NTBK80BA
Ground Bar Assy Optl1
1
29.32
29.32
109.06
109.06
NTDU0606E6
Cable Ethernet RJ45 M-M 25cm
2
28.04
56.08
104.32
208.64
NTDU22JB
Media Gateway 1000E Cabinet (AC)
1
1,720.79
1,720.79
6,401.19
6,401.19
NTDU99AAE5
IBM 1U Server
1
991.05
991.05
3,686.61
3,686.61
NTDW63BAE5
ASSY, CS1000 MGC 10OBT ADAPTER
3
200.76
602.28
746.81
2,240.43
NTE980JA
SIP Access Port License
20
54.81
1,096.20
203.89
4,077.80
NTHU65AC
CS 1000 Applications on COTS Server - R6
1
602.28
602.28
2,240.42
2,240.42
NTRX26NPE6
DB9F TO DB9F SERIAL CABLE NULL
1
22.31
22.31
82.98
82.98
NTSF6800
Tmdi Pkg (1.5MB Dti/Pri)
2
1,205.83
2,411.66
4,485.57
8,971.14
NTTKI4ABE6
PWR Cord 9.9ft 11CM 125VA
2
12.75
25.50
47.42
94.84
NTWB22AB
Conversion to MG 1000E
2
1,835.51
3,671.02
6,827.94
13,655.88
NTMN33GC70E6
M3903 Enhanced Char RoHS
4
264.38
1,057.52
423.12
1,692.48
NTMN34GC7DE6
M3904 Prof Char RoHS
4
432.03
1,728.12
691.44
2,765,76
AA1419048-E6
1 PRT 1000BASE SX SFP (LC) DDI
1
261.15
261.15
417.96
417.96
AL4500E16-E6
4526GTX-PWR (NA PC)
1
3.414.36
3,414.36
5,464.44
5,464.44
NTE957LL
SW Upg R6 (to 1199 users/sys)
432
18.48
7,983.36
68.75
29,700.00
NTE960JC
System Upg to CS1000E CPPM SA
1
497.12
497.12
1,849.23
1,849.23
NTM440CC
CF SW Kit R6 Sing Proc
1
0.00
0.00
0.00
0.00
MPRO1746
Upgrade Plus Opt 11
1
0.00
0.00
0.00
0.00
Ancillary Equipment Section
AA0140519
Great Lakes Wire & Cab. Blue CATSE Patch Cord -151
$
2.34
14.04
3.74
22.44
AA0140520
Great Lakes Wire & Cab. Blue CATSE Patch Cord - 25 °
$
5,34
32.04
8.54
51.24
Total Main Equipment Section
$
28,739.19
$
93,215.60
Total Ancillary Equipment Section
$
46.08
$
73.68
Total Equipment Before Discount
$
28,785.27
$
93,289.28
Less System Discount
$
0.00
$
64,504.01
Equipment Price
$
28,785,27
$
28,785.27
Installation
$
16,307.37
Estimated Shipping & Handling
$
769.65
Total System Price
$
45,862.29
Taxes, if applicable, to be invoiced on final bill.
Quote valid until September 14, 2010
Partner Assurance Support Service
Note, Partner Assurance Support Service pricing is based on licenses and length of contract.
Contract Length
Contract Total
Communication Server 1000 PASS Plus
2 Years $
11, 703.04
Total Price
$
11,703.04
Total System Price (including PASS/SRS)
$
57,565.33
The proposed equipment list has been engineered
and compiled for use with or on the system with
serial no.:
10013306
Book Page 1 of 2
RESTRICTED - PROPRIETARY INFORMATION
This document contains Proprietary Information which
is provided solely in connection with the specific
opportunity identified herein. AT&T provides this
proprietary information to the organization named,
solely for its use in connection with this opportunity and
it may not be disclosed to anyone outside the disclosed
to party without the prior written consent of AT&T. This contract is subject to Texas Public Infortnation Act.
BOW Page 2 of 2
RJECE. I'VED JUL 3 0 2V10
Resolution No. 2010-RO373
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
Addendum Number: •enter next sequential addendum 4>
This Addendum ("Addendum"), entered into by SBC Global Services, Inc. dba AT&T Global Services ("AT&T") and City of Lubbock
(Telecom munications)("Customer") and effective as of the date last signed below ("Effective Date"), is an attachment to that certain
Master Agreement ("Agreement") dated:
[Insert last signature date on Master Agreement]
between the parties thereto. In the event of a conflict in terms, the order of priority shall be the applicable Attachment to this
Addendum, this Addendum, and then the Agreement.
Customer Name:
Customer Billing Address:
Customer Billing Address:
City of Lubbock (Telecommunications)
1301 Broadway
(City, State, Zip) Lubbock, TX 79401
Customer Billing Number: 806-548-3436
Location of Equipment (Delivery/installation Site Address):
(street) 1301 Broadway
(city, county, state, Zip) Lubbock, TX 79401
Date of Submission: 7/16/2010
Lessor: <Enter'n/a' if not leasing; 'AT&T Capital Services' if leasing>
Delivery Date:
installation/Cutover Date:
Purchase Order Number:
PRODUCT PURCHASE PRiCE
1, Total Price of Product
10/16/2010
2. Total Charge for install ation/Training/Cutover
3. Total Product Purchase Price
Taxes & Shipping will be listed separately on the invoice.
PRODUCT PAYMENT TERMS
Customer initials above
payment option chosen:
Option 1
Down payment: 50%
Delivery:
Option 2 Option 3 Ootion 4
25% 25%
50%
$ 28,785.27
$ 16,307.37
$ 45,092.64
$ 11,273,16
$ 0.00
Cutover: 50% 75% 25% $ 33,819.48
TOTAL: $ 45,092.64
t Option 1 is the standard billing terms for business sales. Option 2 is used for large businesses or other businesses that are purchasing
over $16,000 and have been In business at least 2 years with DAB Paydex of > 60. Option 3 is only allowed if the Purchase Price is over
$50,000 and the scheduled cutover date is more than 60 days after execution of this Addendum. Option 4 is for non-standard biiiing and
payment term requests and is subject to the approval of credit verification. Ail options are subject to Credit Approval.
STANDARD AT&Tand Customer Confidential Information
Sookl 7/27/2010 1 of 7 Revision Date 03/10/09
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
SELECTION OF MAINTENANCE AND SERVICE PLANS: (For Warranty see section 5)
AT&T Maintenance Services:
Avaya Maintenance Services:
Initial Term: ( ) Years From: To:
Annual Price: $ 0.00 (plus tax, if applicable)
Payment Terms (default is annual):
Contact Center Software Support Services (CPE Maintenance Services and Software Release Subscription are Purchased
Separately)
Initial Term: ( ) Years From:
Annual Price: $ 0.00
Payment Terms (default is annual):
To:
(plus tax, if applicable)
Software Release Subscription Service (CPE Maintenance Services and Call Center Software Support Services are Purchased
Separately)
Initial Tenn: ( ) Years From: To:
Annual Price: $ 0.00 (plus tax. Kappllcuble) Total Price: (See Equipment List for details)
Payment Terms (default is annual):
This Addendum may be withdrawn by AT&T if not signed and returned by the Customer within sixty (60) days from the Date of Submission
referred to above.
SO AGREED by the Parties' respective authorized signatories:
ffof'i..ubbock (Telecommunications) AT&T GLOBAL SERVICES
0-- 1wisal 4 &J2
Name: TTom Martin Name: f-/ 157• t
• r
Title: Mayor Title:
Date: August 12, 2010 Date:
Attest:
ecca arza City Secreta
m NOTE: This Addendu ust always be associated with ter Agreement and may not be executed as a standalone agreement.
Attachments:
2
3
4
5
6
7
Approved as to Fon-n v t Approved as to Content
Chad Weaver, Assistant City Attorney Mark Yearwood, ChieAlformigion Officer
STANDARD AT&Tand Customer Confidential Information Assistant City Manager
Bookt 7/2712010 2 of 7 Revision Date 03/10/09
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
1 SCOPE
This Addendum covers AT&T's sale of and support services for Voice Customer Premise Equipment ("CPE" or "Equipment") under the
attached Bill of Materials, Order or other applicable document. Installation and/or maintenance Service for such Equipment to be provided by
AT&T under the Maintenance Plan identified above (the Maintenance Plan"), and as further described below. The Equipment is further
described in the attached Bill of Materials, Order, SOW, Equipment listing or other applicable attachment. This Addendum also covers any
Orders issued under this Addendum, as well as any additions or replacement to the Equipment or Service.
2 AT&T SERVICE AND SERVICE EXCLUSIONS
A. During the term of the Maintenance Plan, AT&T will repair Equipment that malfunctions due to wear and tear resulting from normal use in
accordance with standard operating instructions. Items excluded from coverage under the Maintenance Plan are headsets, portable telephones
(cordless/wireless), answering machines, Customer -provided servers, UPS systems, power conditioners, power supplies (including batteries
and chargers), intra-building distribution cabling, consumabies and any Software which is at a revision level not supported by the Software
licensor. AT&T does not remove or recycle batteries.
B. The Maintenance Plan and any and all warranties provided to Customer in this Addendum or the Agreement do not cover malfunctions or
defects resulting from abnormal or nonstandard uses or conditions including, but not limited to, the following types of causes: failure to provide
a suitable environment for the Equipment, including exposure to improper temperature, humidity, chemicals or airborne agents, Customer
abuse, misuse or use contrary to standard operating instructions; improper electrical voltages or currents; power or lightning surges or power
interruption; improper storage or placement of the Equipment; damage caused by unauthorized attachments or modification; use with or
interconnection of the Equipment to incompatible electrical or mechanical devices; and the installation, maintenance or disassembly, repair or
alteration of the Equipment by any person other than AT&T, or an entity expressly approved by AT&T in writing; or Forced Majeure
occurrences.
In such excepted cases, Customer will pay AT&T in accordance with AT&T's then prevailing rates in connection with diagnosing such excepted
problems and for any resulting repairs. (i) Customer is solely responsible for adequately backing up data and ensuring that its
networks/systems are secured against unauthorized intrusion; and (ii) acknowledges that CPE/Software that supports telephony over
Transmission Control Protocol/Internet Protocol (TCP/IP) may experience certain compromises in performance, reliability and security even
when performing as warranted and that failure to follow manufacturer/licensor recommendations may make such compromises more acute.
C. AT&T's maintenance Service provided under the Maintenance Plan shall include preventive and remedial maintenance, as required by the
CPE manufacturer's specifications or by AT&T. Replacement parts and products may be new or equivalent to new in performance. Such parts
and products will be furnished on an exchange basis and the returned parts and products will become the property of AT&T. AT&T's preventive
and remedial maintenance Service obligations hereunder do not include, and AT&T is not otherwise obligated to provide replacement parts,
software upgrades, software patches, second tier help desk support, or maintenance Service resulting in CPE functionality which exceeds that
expressly provided in manufacturers' or suppliers' specifications at the time such product was installed (including Year 2000 functionality).
D. AT&T makes no guarantee as to parts availability on Equipment, Software, and Software support that has been discontinued by its
manufacturer or reached "end of life" status. In the event replacement parts, Software, or support are not readily available, AT&T shall advise
Customer and Customer shall have the option at AT&T's discretion to replace or upgrade the Equipment or Software with a similar product at
AT&T's then prevailing rates. In the event Customer declines to authorize such replacement, AT&T shall delete such Equipment from this
Addendum and cease providing Service for such Equipment, and AT&T will issue, if applicable, a pro-rata refund for such deletion.
Additionally, Customer agrees to pay any additional charges that may be incurred by AT&T for product support services from the manufacturer
for products that are manufacturer discontinued or have been placed into "end of life" status.
E. The periodic charges specified herein include all the stated maintenance Service performed at any time in connection with Emergencies and
Non -Emergencies during Normal Business Hours. An "Emergency" is defined as any malfunction that leaves Customer unable to place or
receive calls through the CPE, or any other failure agreed to in writing by the Parties.
F. Service performed outside of Normal Business Hours or outside the scope of the Maintenance Plan (as described in Section 7 below) will be
charged on a per occurrence basis billed in fifteen (15) minute increments with a minimum of two (2) hours at AT&T's then prevailing hourly or
premium hourly rate including travel time to and from Customer's Site. Customer shall also be responsible for travel and living expenses, when
required. Provisioning of such Service shall be at the discretion of AT&T and shall be subject to the availability of personnel and parts, if
applicable.
G. In the event AT&T responds to Customer's request for Service and AT&T reasonably determines that the problem was not caused by the
Equipment maintained herein, Customer will be responsible for additional charges for such response at AT&T's then prevailing rates.
STANDARD AT&Tand Customer Confidential Information
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AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
AT&T's responsibility with respect to its obligation to provide maintenance Service under this Addendum shall be limited to the Customer's side
of the CPE residing on the Demarcation Point ("Demarcation Point" is defined as the point between facilities controlled or owned by the local
telephone carrier and those facilities controlled or owned by Customer). Maintenance Services include maintenance as described herein for: (i)
the CPE and/or associated system software stated herein; and (ti) such other equipment and/or software which is subsequently added to this
Addendum by an Order, attachment or other applicable document. in the event that AT&T responds to Customer's request for Service and
Customer's claim of CPE malfunction is due to problems on the local telephone utility's side of the Demarcation Point due to malfunctions in
equipment or software other than that covered by this Addendum, Customer will be responsible for additional charges for such response in
accordance with AT&T's then prevailing rates.
i. AT&T may suspend performance or terminate this Addendum if Customer fails to pay all amounts due by the applicable due date and such
failure is not cured within 10 days of receiving AT&T's notice of non-payment.
3 SHIPPING AND DELIVERY
A. All shipping, transportation and delivery charges for the Equipment, including expedites, shall be paid by Customer. AT&T shall use
commercially reasonable efforts to deliver the Equipment by the delivery date specified in this Addendum. Customer may, upon written notice
to AT&T no later than ten (10) days prior to delivery, postpone the delivery, installation or Cutover dates specified in this Addendum one (1)
time.
B. Such postponement shall not exceed thirty (30) days from the originally scheduled delivery, installation or Cutover dates and is subject to price
changes.
4 INSTALLATION AND CUTOVER
In the event AT&T connects the Equipment or installs the Software on such Customer owned equipment, AT&T shall not be liable for any
damage to such Customer owned equipment, unless due to AT&T's sole negligence. AT&T shall use commercially reasonable efforts to
complete installation and Cutover of the Equipment by the dates specified in this Addendum. Cutover shall be deemed accomplished upon
connection to the telephone network to place and receive calls. Cutover of Equipment that is not dependent on the telephone network will occur
when the Equipment is operational.
5 WARRANTY AND WARRANTY EXCLUSIONS FOR NORTEL SOLUTIONS
A. Unless otherwise provided within Bill of Materials, Statement of Work or other attachment, the "Warranty Period" for Equipment shall be twelve
(12) months (and in the case of AT&T -provided Software related to the Equipment, ninety (90) days (or such longer period provided by AT&T's
applicable Software licensor)) from the date of delivery to the carrier for shipment, or from the date of installation when AT&T provides
installation (or from such other date as determined by the applicable Equipment/Software manufacturer/licensor). AT&T warrants that during
the Warranty Period, the EquipmenUSoftware shall materially conform to the manufacturer'sllicensor's published specifications. if Customer
notifies AT&T of a material defect during the Warranty Period, AT&T shall, at AT&T's sole option, repair or replace the Equipment/Software,
free of charge to Customer. AT&T's repair or replacement of Equipment/Software shall be Customer's sole remedy for breach of the warranty
as stated herein.
All warranty Services will be performed during Normal Business Hours (8:00 AM — 5:00 PM local time) unless the Customer has
purchased Complete level of warranty Service (as described in Section 7 betow)at the time of initial purchase. All warranty Services
performed outside of Normal Business Hours will be charged on a per occurrence basis billed in fifteen (15) minute increments with a minimum
of two (2) hours at AT&T's then prevailing hourly or premium hourly rate including travel time to and from Customer's Site.
B. During the Warranty Period, any change in the location of CPE must be performed by AT&T and shall be at Customer's expense.
C. Customer may request warranty Service twenty-four (24) hours a day, seven (7) days a week by calling AT&T. If Customer's problem is an
Emergency, AT&T will use reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate within two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other system, and will complete
the appropriate repairs as soon as reasonably practical. Remote diagnostics require customer -provided access line and remote access
device on all covered equipment with capabilities.
D. in the event the problem is a non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's report of a malfunction
by beginning remote diagnosis, as appropriate, within eight (8) business hours and will complete the appropriate repairs as soon as
reasonably practical. AT&T will arrange to replace defective telephone sets and cords by shipping replacements to the customer's site,
Customer must return the defective equipment within ten (10) days or AT&T shall invoice Customer for the full replacement cost. AT&T
reserves the right to inspect all defective equipment and AT&T shall have final determination of the status of such equipment.
STANDARD AT&Tand Customer Confidential Information
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AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
6 LICENSES
Software is provided subject to the particular licensor's standard software license. The standard software license is a separate agreement
between Customer and the licensor. Customer's assent to the terms and conditions of this Addendum binds Customer to the terms and
conditions of the licensor's standard software license, as if the terms and conditions of the licensor's standard software agreement were fully
set forth in this Addendum and Customer shall comply with the terms and conditions of the licensors standard license and associated
documentation.
7 AT&T MAINTENANCE SERVICE DESCRIPTIONS
A. AT&T Voice CPE Maintenance Services — Complete
Customer may request maintenance Service twenty-four (24) hours a day, seven (7) days a week by calling AT&T. If Customer's problem is an
Emergency, AT&T will use reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate, within two (2) hours for PBX systems and four (4) hours for key, hybrid or any other system, and will complete the appropriate
repairs as soon as reasonably practical; Remote diagnostics require customer provided access fine and remote access device on all
covered equipment with capabilities.
in the event the problem is a non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's report of a malfunction
by beginning remote diagnosis, as appropriate, within eight (B) business hours and will complete the appropriate repairs as soon as
reasonably practical, AT&T will arrange to replace defective telephone sets and cords by shipping replacements to the customer's site.,
Customer must return the defective equipment within ten (10) days or AT&T shall invoice Customer for the full replacement cost. AT&T
reserves the right to inspect all defective equipment and shall have final determination of the status of such equipment.
B. AT&T Voice CPE Maintenance Services — Essential
Customer may request maintenance Service twenty-four (24) hours a day, seven (7) days a week by calling AT&T. if Customer's problem is an
Emergency, AT&T will use reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate within two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other system, and will complete
the appropriate repairs as soon as reasonably practical. Remote diagnostics require customer provided access line and remote access
device on all covered equipment with capabilities.
In the event the problem is a non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's report of a malfunction
by beginning remote diagnosis, as appropriate, within eight (B) business hours, and will complete the appropriate repairs as soon as
reasonably practical. AT&T will arrange to replace defective telephone sets and cords by shipping replacements to the customer's site.
Customer must return the defective equipment within ten (10) days or AT&T shall invoice Customer for the full replacement cost. AT&T
reserves the right to inspect all defective equipment and AT&T shall have final determination of the status of such equipment. "Business hours"
refers to services performed during Normal Business Hours. Any Services performed outside of the Normal Business Hours shall be performed
within mutually agreed to time periods.
C. AT&T Voice CPE Maintenance Services — Dedicated
(i) AT&T will provide technician, Customer Service Representative, Project Manager, or other agreed upon resource(s) as set forth herein or
within an associated Statement of Work, on an annual basis to perform installation, maintenance, and/or move, add or change activities.
(ii) AT&T shall, at its sole discretion, assign either a qualified AT&T employee or contractor ("Resource") or a combination of both to provide
Services to Customer during Normal Business Hours.
(III) Each Resource will be granted time off for lunch and breaks as mandated by any labor agreement, Federal, State, County or City laws
that are applicable. Customer must provide adequate office facilitieslquarterslstorage for Resource to administer daily responsibilities.
(iv) Customer may also purchase optional replacement parts coverage associated with Dedicated.
(v) Customer may request maintenance Service twenty-four (24) hours a day, seven (7) days a week by calling AT&T. If Customer's problem
is an Emergency, AT&T will use reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote
diagnosis, as appropriate within two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other system,
and will complete the appropriate repairs as soon as reasonably practical. Remote diagnostics require customer provided access line
and remote access device on all covered equipment with capabilities. Any Services performed outside of the Normal Business Hours
shall be performed within mutually agreed to time periods.
STANDARD AT&Tand Customer Confidential Information
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AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
D. AT&T Voice CPE Maintenance Services — Custom. Custom provided maintenance shall include the Services as agreed to by Parties as
described in the document.
8 OPTIONAL AT&T VOICE CPE SUPPORT SERVICE PLAN DESCRIPTIONS
A. Contact Center Software Support Services Option:
If selected on page 2 above, Customer elects to purchase AT&T Software Support Services as additional support to the selected maintenance
plan. The additional support is described below:
(i) AT&T's software support services may include preventive and/or remedial maintenance, as required by AT&T or its supplier. The software
support services may also include technical telephone consultation and diagnostic assistance, problem origination and expedite
resolution. Software support services are typically performed remotely. AT&T may provide on -site support services as AT&T deems
necessary. AT&T's preventive and remedial software support services obligation hereunder do not include, and is not otherwise obligated
to provide software releases, updates, upgrades or maintenance service resulting in Contact Center Software functionality which exceeds
that expressly provided in AT&T's or its suppliers' specifications at the time such Software was installed (including Year 2000
functionality). Any software which is at a revision level not supported by the software licensor will be excluded from coverage.
(a) Contact Center Software Support Services — Complete. This service option is available with the AT&T Voice CPE Support
Services - Complete Maintenance Plan. Customer may request software support service twenty-four (24) hours a day, seven (7) days
a week by calling AT&T. if Customer's problem is Severity Level 1 (as described herein), AT&T shall, within two (2) hours after
Customer's notification is logged in at AT&T's Data Services Customer Care Center (DSCC), commence error correction activity from
a remote location. in the event AT&T does not respond within two (2) hours to Customer's Severity Level 1 (as described herein), the
problem will be escalated. If Customer's problem is a Severity Level 2 or 3 (as described herein), AT&T shall use reasonable efforts,
within eight (8) business hours after Customer's problem is logged in by the DSCC, to commence error correction activity from a
remote location.
(b) Contact Center Software Support Services — Essential. This service option is available with the AT&T Voice CPE Support
Services - Essential Maintenance Plan. Customer may request maintenance service twenty-four (24) hours a day, seven (7) days a
week by calling AT&T. If Customers problem is Severity Level 1 (as described herein), AT&T shall, within two (2) business hours
after Customer's notification is logged in at AT&T's DSCC, commence error correction activity from a remote location. In the event
AT&T does not respond within two (2) business hours, during AT&T's Normal Business Day, to Customer's Severity Level 1 (as
described herein), the problem will be escalated. If Customer's problem is a Severity Level 2 or 3 (as described herein), AT&T shall
use reasonable efforts, within eight (8) business hours, after Customer's problem is logged in by the DSCC, to commence error
correction activity from a remote location, during AT&T's Normal Business Day.
(ii) Severity Levels Defined
(a) Severity Level L. Application is inoperative; inability to use application materially impacts Customer's operations. if a bypass
procedure is not utilized, AT&T will continue error correction activity according to selected maintenance plan or optionally, on a time
and materials basis. in addition, AT&T shall provide verbal status reports on Severity Level 1 errors at intervals of no less than twice
per day to designated Customer support representative, until a bypass is found.
(b) Saved Level 2. Application is usable with limited functions. Error condition is not critical to continuing operation. Customer or
AT&T has determined the method of work around for the error condition.
(c) Severity Level 3. Application is usable, but a minor problem exists.
B Software Release Subscription Services Option (Applies only to specific Nortei products). Customer elects to purchase Software
Release Subscription Services as described below:
(i) Software Release does not include maintenance coverage on Customers CPE. Maintenance coverage must be purchased
separately.
(ii) Software Release Subscription (SRS) provides entitlement to new General Announcement (GA) releases of software as approved for use
by AT&T for specified Nortel Networks Enterprise Systems (Nortei) at a fixed price. SRS is a non -transferable, non-refundable contracted
service offering, which provides customers access to future major and minor software releases, "like -for -like" with existing customer -
owned software for the term of the SRS Service Plan. Hardware, labor or maintenance costs associated with any upgrades are not
covered and any licenses/software that are added during the term of the SRS Service Plan will incur additional charges. in accordance
with this agreement, all system hardware upgrades, software upgrades, Moves, Adds, Changes, and repairs must be performed
by AT&T. Failure to adhere to this policy will result in additional charges or cancellation of this agreement.
(iii) AT&T makes no guarantees as to the number of new software releases that will be released by the manufacturer for the term of the SRS
Service Plan. Once AT&T has approved a new software release for general availability, the customer may notify their Sales
Representative of their desire to upgrade. Failure to upgrade to the latest software release may result in incompatibility with new or
existing applications. Additional charges will be incurred to upgrade if software level is not kept at the current level.
(iv) AT&T is not otherwise obligated to provide software release information, updates, upgrades or maintenance service resulting in Software
functionality which exceeds that expressly provided in AT&T's or its suppliers' specifications at the time such Software was installed
(including Year 2000 functionality). Section 3.9, of the Master Agreement (Warranties; Disclaimer of other Warranties) applies to any
software subscription by Customer under this Section.
STANDARD AT&Tand Customer Confidential Information
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AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
9 AGENCY
During the term of this Addendum, Customer will not permit any other person to maintain, repair or modify the CPE or to connect any other
equipment. To the extent necessary for AT&T to perform its Services under this Addendum, Customer agrees that AT&T will be Customer's
Site agent to represent Customer in any dealings with any telephone company or government agency with respect to CPE maintenance
provided hereunder. Customer assumes all ongoing responsibility of directory listings, credit cards, system security, billing arrangements and
other items not related to Equipment or Services provided by AT&T unless expressly stated otherwise under this Addendum or some other
express written agreement between Customer and AT&T.
10 CHANGE IN EQUIPMENT
AT&T will have the right and option of conducting periodic equipment reviews for additions and/or deletions which may have occurred and all
service pricing shall be adjusted accordingly. in the event Customer elects to terminate portion(s) or reduce the grade of the maintenance
Services provided hereunder, Customer shall be liable for fifty percent (50%) of the fees for the terminated or reduced portion of the
maintenance for the remainder of the term of this Addendum plus any non -recoverable costs including, but not limited to, those amounts paid
or due and payable to third parties as incurred by AT&T directly in connection with the provisioning of such Equipment and Services for
Customer.
11 RENEWAL
Unless terminated by either Party upon at least thirty (30) days written notice prior to expiration of the then existing Term, and to avoid Service
interruption, the then current Term of any services included in this Addendum shall automatically extend for consecutive one (1) year Term(s)
at AT&T's then current pricing for such Services. Upon extension of any Maintenance or Service Plan, the services provided by AT&T shall
remain unchanged (except with respect to pricing) unless both Parties agree in writing to any changes at the time of extension. AT&T may only
increase the price of the Maintenance or Service Plans provided herein at: (i) the expiration of the initial term; (ii) commencement of any
subsequent extension term; or (iii) the time Equipment is changed, upgraded or added to this Addendum. AT&T will provide Customer with a
thirty -day notice of such increases.
12 AT&T CAPITAL SERVICES ("AT&T -CS") FINANCING OPTION
(Customer initials]
Customer elects to finance the Total Purchase Price through AT&T -CS. Customer hereby requests that AT&T invoice AT&T -CS and arrange
for payment as described below:
AT&T will invoice Customer in care of AT&T -CS for 100% of the Total Purchase Price upon Cutover (as defined in the Agreement) and the
invoice shall be paid promptly after its delivery to AT&T -CS, provided that all required lease documentation has been properly executed and
received by AT&T -CS. if all lease documentation is not executed and received by AT&T -CS, Customer agrees and will pay the Total Purchase
Price to AT&T upon receipt of an Invoice.
END OF DOCUMENT
STANDARD AT&Tand Customer Confidential Information
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