HomeMy WebLinkAboutResolution - 2008-R0095 - PO - Tiburon Inc.- CAD Software Version Upgrade - 03_13_2008Resolution No. 2008-R0095
March 13. 2008
Item No. 4.26
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock BE and is hereby authorized and directed to
execute for and on behalf of the City of Lubbock, a Purchase Order Agreement for Tiburon's
Computer Aided Dispatch (CAD) software version upgrade, known as CommandCAD 2.3.1, for
the Police and Fire Departments's CAD servers and systems, by and between the City of
(Lubbock and Tiburon Inc., and all related documents. Said Agreement is attached hereto and
incorporated in this resolution as if fully set forth herein and shall be included in the minutes of
the City Council.
Passed by the City Council this 13th day of March , 2008.
I
DAVID A. MILLER, MAYOR
ATTEST:
Rebecd Garza, City Secretary
APPROVED AS TO CONTENT:
(Dale Holton, Chief of Police
'APPROVED AS TO FORM:
(Amy ims, sistant City Attorney
gs/ccdocs/LPD Tiburon Inc Agrmnt CommandCAD23. Lres
2l26P2 08
Resolution No. 2008-R0095
August 9, 2007
Lt. Jon Caspell
Lubbock Police Department
916 Texas Avenue
Lubbock, TX 79401
Tiburon, Inc.
6200 St'onendlge "0 Road
Suite 40
Ptmanlan. CA 94588
USA
T 925.62127M
F 9n 621 2i99
Nimes• tibuforune. Born
Subject: Enhancement Proposal (EP) — 222346: CAD/Ti Version Management Program (VMP)
Upgrade
Reference: The Master Suvvort Agreement between City of Lubbock and CompuDvne - Public Safety &
Justice, Inc. dated May 26, 2005
Dear Lt. Caspell:
Tiburon, Inc. is pleased to present this Enhancement Proposal for a Version Management Program (VMP)
upgrade.
This Enhancement Proposal includes the basic services required to upgrade the Lubbock Police
Department's:
CAD/Ti from version 2.1 to 2.3
CARS to the CARS Data Warehouse
The majority of the costs for the VMP upgrade are included in the annual maintenance fee. This VMP
does contain additional cost items. These are listed under the heading "Price Description."
Please carefully review all software which is ancillary to your Tiburon -provided systems for items that
may require upgrading for specific operations.
NOTE: Tiburon's MSSM is required for a 2.3 upgrade.
Scope Description
Please refer to Attachment A - Scope Description.
Price Description
This VMP contains cost items. These costs are as follows:
• SSG Services to Install Software & Configure Replacement Servers
• Five (5) days CAD/Ti Training
• Two (2) days System Administrator Training
• Systems Integration Fee
• Project Services (associated with added cost items only)
A C OUP00 Yh C *FAPAN-Y
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) — 222346: CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 2 of 7
Total
$36,679
1) The Tiburon Annual Maintenance amount will not increase as a result of this Enhancement Proposal.
Completion Criteria
The VMP upgrade will be complete upon cutover of the CAD/Ti application to production operation.
Terms and Conditions
1) The work described herein will be scheduled to commence at a mutually agreeable date after the
Client's acceptance of this Enhancement Proposal.
2) Payment Schedule:
50% Upon Tiburon receipt of the signed acceptance of this Enhancement Proposal.
50% Upon achievement of the Completion Criteria.
3) The following are not included in this Enhancement Proposal-
• Hardware replacements or upgrades.
• Crystal Reports, Oracle, SQL or other third -party product upgrades.
• Client -specific documentation.
• Modifications to any third -party systems that may be used by Client to access CAD, CARS or the
CARS Datawarehouse.
• Migration of existing customization (baseline applications of the versions are to be deployed).
• Any new CAD modules. Only those CAD modules contained in the 2.1 system will be upgraded.
• Services to uncrate/box any new servers or install/configure them into racks.
• Calculated routing.
• AVL replay.
• Alarm interfaces.
• The Tiburon Navigator.
4) There is no warranty period. Maintenance continues for all systems throughout the entire VMP
process.
5) Any interfaces will be upgraded/migrated to the baseline versions.
6) This fixed price Enhancement Proposal is valid unless modified by Tiburon in writing prior to Client
acceptance of the Enhancement Proposal; otherwise, this Enhancement Proposal will expire on
March 28, 2008.
7) The terms and conditions of this Enhancement Proposal and the Agreement referenced herein prevail
regardless of any conflicting or additional terms on any Purchase Order or other correspondence.
Any contingencies or additional terms obtained on any Purchase Order are not binding upon Tiburon.
All Purchase Orders are subject to approval and acceptance by Tiburon.
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) —222346: CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 3 of 7
8) By the Client's acceptance of this Enhancement Proposal in the signature blocks provided below, the
Client is authorizing Tiburon to proceed with the work described herein and confirms funding will be
obligated. Any requisite contractual documents required by the Client's purchasing procedures are
the responsibility of the Client.
Upon review and acceptance of this Enhancement Proposal, please sign below and return the signed copy
of the Enhancement Proposal to Loren Hopper in Tiburon's Pleasanton office. Alternatively, you can fax
a copy of this signed letter to Loren at 510-217-6466. If you have any questions or require further
information, please contact me at your convenience.
Sincerely,
.f
Leslie Windham
Account Manager
Attachment A: Scope Description
By this signature, the Lubbock Police Department accepts EP-222346:
Date
Printed Name / Title
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) — 222346. CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 4 of 7
Attachment A — Scope Description
Tasks may not always start and complete in a sequential manner, but may overlap. The completion of any
task is not contingent upon the completion of a previously defined task unless specifically identified.
Note: Attachment A is subject to change based on the outcome of the CAD/Ti version 2.3 beta.
General Responsibilities
The Client and Tiburon have several general responsibilities (in addition to specific responsibilities stated
within in each task):
Tiburon Responsibilities
1) Designate a Project Manager to oversee the project that will:
• Maintain project communication with the Client's Project Manager.
• Schedule and coordinate all Tiburon staff.
• Provide responses to Client inquiries within ten (10) business days.
Client Responsibilities
l) Designate a Project Manager to oversee the project that will:
• Schedule and coordinate all Client staff and third -party (vendors and/or departments) support.
• Provide responses to Tiburon inquiries within ten (10) business days.
2) Provide VPN remote access and on -site access to Client server and network equipment, including to
all development and system "root" accounts on all servers running Tiburon applications.
3) Provide all necessary hardware and third party product upgrades in accordance with Tiburon's
specifications.
4) Reconfigure (as necessary) any Crystal Reports to operate correctly with the upgraded systems.
5) Deploy any workstation client software, including mobile versions of MDS (if applicable).
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) — 222346: CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 5 of 7
Task 1: Upgrade Initiation Teleconference
An Upgrade Initiation Teleconference will be scheduled for a mutually agreed -upon date/time and
conducted by Tiburon. Topics of discussion include:
• Personnel introductions;
• Roles, responsibilities and expectations;
• Chain of communication and authority;
• Upgrade process and scope; and
• Upgrade schedule.
Task 2: System Installation
Tiburon, with the Client's assistance as required, will install the system on the Client's hardware (on -
site).
A client TEST system must be available and must include a TEST server and TEST database. If the Client
does not purchase a new application server that can be used for this purpose during the VMP, the
existing TEST system will be used for the upgrade and unavailable for any other purposes.
I ) Create File Maintenance builds (requires that new metrics and client -specific .finis).
• Install new File Maintenance build in the TEST system. (As a part of the preparation for LIVE
cutover, the new File Maintenance build will be installed in the LIVE system).
• Manually update the database with the new commands. The new fields and system codes will be
loaded from a .txt file (if the Client agency has not made any alterations — if changes have been made,
the .txt file will be edited). Note: new commands can be loaded from a .txt file. Fields, commands
and system codes that have been changed from earlier base versions must be manually updated.
• Create the CAD/Ti CD (part of build process).
2) Run a script (or scripts, depending on starting version) against the TEST CAD database. Where the
Client agency has retrofits that affect the database layout, this script will be customized. The same
script will be run against LIVE CAD as a part of cutover preparation.
Task 3: Geographic' File
A new geofile build will be necessary for a v2.3 upgrade. As the result of several improvements in v2.3
CAD/Ti: improved street in complex design, support for Midwest addressing, Phase II Wireless, and the
move of the City code from the segment to the Street Name in the Streets Table, the data layout is
different.
• A new loader will be needed for v2.3
• A new GCT will be needed as well for v2.3
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) — 222346: CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 6 of 7
Task 4: Interfaces
In many cases, interfaces are available in a production mode only. During implementation, individual
interfaces may require that they be taken off-line (production) in order to test them in the upgrade
environment. The following interfaces will be migrated or upgraded (as applicable):
Plant/Vesta E9-1-1
MDS
ARS Mobile
TLETS
Time Synchronization
Paging
Zetron Fire Station Alerting
Fire Station Printing
Any modifications required to the configuration or function of these interfaces as a result of the VMP are
the responsibility of the Client.
Task S: Documentation
One (1) electronic copy of the baseline (non -Client specific) documentation will be provided for CAD/Ti.
Tiburon standard content, format and media.
Task 6: Functional Testing
Functional testing of each application will be performed by the Client. The Client will document and
problems found using the Technical Service Request (TSR) reporting process through the Tiburon Client
Support Center (CSC). A new Tiburon Client Support (TCS) account specifically for the VMP will be
created for the Client.
Task 7: Demonstration Training
Tiburon will provide a maximum of one (1) business day of on -site training, focusing specifically on the
new functionality contained in the new version(s) of the application(s). The intent of this training session
is to assist the Client in determining the internal training requirements and plan for their agency.
The Client must:
1) Provide a facility for training with a workstation (with a connection to the Tiburon systems) for the
instructor and a projection screen.
2) Provide a workstation (with a connection to the Tiburon systems) for each student in the class.
3) Schedule students to attend the training (maximum of eight (8) students).
Lt. Jon Caspell
Lubbock Police Department
Enhancement Proposal (EP) — 222346: CAD/Ti Version Management Program (VMP) Upgrade
August 9, 2007
Page 7 of 7
4) Ensure that scheduled students are able to attend the courses for their complete duration.
Task 8: System Integration
Tiburon will remotely assist the client with testing the functionality of each interface. Any problems
found will be reporting by the Client using the Technical Service Request (TSR) reporting process
through the Tiburon Client Support Center (CSC).
Task 9: Data Conversion
• Not applicable.
Task 10: System Cutover
The system will be placed into production operation.
• A System Cutover schedule will be jointly developed.
• Tiburon will provide on -site staff for a maximum of one (1) business day.
• Tiburon will provide remote cutover support for a maximum of two (2) business days.
• Tiburon will close all Technical Service Requests (TSRs) from the previous versions.
ADDENDUM SIGNATURE PAGE CommandCAD 2.3.1 UPGRADE
TIBURON, INC.
SIGNED THIS 13th DAY OF March , 2008.
CITY OF LUBBOCK, TEXAS:
David A. Miller, MAYOR
ATTEST:
Rebe ca Garza, City Secretary
APPROVED AS TO CONTENT:
Amy
As ant City Attorney
Dale Holton
Police Chief