HomeMy WebLinkAboutResolution - 2516 - Agreement - Account Management Corporation - Financial Collection Services - 01_22_1987Prepared by Legal Department for City Council
Meeting of January 22, 1987.
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RESOLUTION
Resolution #2516
January 22, 1987
Agenda Item #31
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock BE and is hereby authorized and
directed to execute for and on behalf of the City of Lubbock a Professional
Services Agreement by and between the City of Lubbock and Accounts Manage-
ment Corporation, attached herewith, which shall be spread upon the minutes
of the Council and as spread upon the minutes of this Council shall consti-
tute and be a part of this Resolution as if fully copied herein in detail.
Passed by the City Council this 22nd day of January , 1987.
B. C. McMINN, MAYOR
ATTEST:
Ranette\,Boyd, City Secretary
APPROVED AS TO CONTENT:
Robert Massengale, Assistant City
Manager for Financial Services
APPROVED AS TO FORM:
fiche a Hart, As istant City Attorney
RESOLUTION #2516
THE STATE OF TEXAS
§ PROFESSIONAL SERVICES AGREEMENT
COUNTY OF LUBBOCK
THIS AGREEMENT entered into this day by and between the City
of Lubbock, hereinafter called "City," and Accounts Management
Corporation, hereinafter called "Corporation;"
WITNESSETH:
WHEREAS, the City desires to increase collections of delin-
quent assessments and delinquent accounts; and
WHEREAS, the Corporation has the requisite expertise to as-
sist in increasing such collections and in advising the City in
ways to improve its internal collections processes; and
WHEREAS, the City desires to engage the Corporation to col-
lect current and delinquent accounts except insufficient funds
checks, Funeral Home -Accounts Receivables and Lot Purchases -
Accounts Receivables upon the terms stated in Exhibit "A."
NOW THEREFORE, the City and the Corporation mutually agree
as follows:
1. Corporation agrees to perform collection services
for City and City agrees to compensate Corporation as stated
in Exhibit "A", attached herewith. Exhibit "A" consists of
the City Request For Proposals and the Corporation's Finan-
cial Collections Services Response Forms, which are attached
herewith and made a part hereof for all purposes.
2. The term of this Agreement shall be one (1) year
commencing on February 1, 1987 and ending on January 31,
1988.
3. The Corporation shall keep full and complete re-
cords of its progress in a form agreeable to City, which
form shall be approved by City prior to commencement of col-
lection activities.
4. Corporation shall not assign any interest in this
Agreement and shall not transfer any interest in this Agree-
ment, whatsoever, without prior consent of the City.
5. Corporation shall save and hold harmless the City
from all suits, actions or claims brought on account of any
activities engaged in by Corporation pursuant to this Agree-
ment.
6. City shall assist Corporation by making available
to Corporation all records and dates on file that will as-
sist Corporation in the discharge of its duties under this
Agreement.
7. Corporation agrees that it will comply with all
laws pertaining to collections of this nature, both federal
and state.
8. This Agreement may be terminated by either party
during its course by delivery of thirty (30) days written
notice of intent to the other party at the following ad-
dresses:
ACCOUNTS MANAGEMENT CORPORATION CITY OF LUBBOCK
709 Parkwood Circle, Suite 200 P.O. Box 2000
Houston, Texas 77036 Lubbock, Texas 79457
EXECUTED this-,22nd-- day of 1987.
CITY OF LUBBOCK: ACCO]N;;ANAGEMENT CORP.:
B. C. McMINN, MAYOR -PRESI 6A 4i4tiS
ATTEST:
Ranette Bbyd, City Secretary Secret(
APPROVED AS TO CONTENT:
obert Massengal , Assistant
City Manager
APPROVED AS TO FORM:
2&j,& #4v7&
Mic ele Hart, Assistant City
Attorney
- 2 -
CITY OF LUBBOCK
REQUEST FOR PROPOSAL FOR FINANCIAL COLLECTION SERVICES
RFP #9172
The City of Lubbock is requesting proposals for financial collection services
from Account Collection Agencies located within the Lubbock City limits.
Responses to this request for proposals (RFP) should be submitted in
a sealed envelope no later than 2:00 p.m. on December 8, 1986,
clearly identified as "Proposal for Financial Collection Services",
and mailed (or delivered) to:
Gene Eads, C.P.M.
Purchasing Manager
1625 13th Street, Room L04
Lubbock, Texas 79401
All responses must be presented on the standardized "Financial
Collection Services Response Form" which has been provided. The
Cityls decision will primarily be based on a comparison of the
standardized proposal forms received and accompanying information.
The City reserves the right to reject any and all proposals, or to
informally negotiate certain points of the final contract with a
qualified agency.
- •i. .IO .. •!. 11111111511MR,11n, 11FOR
A proposal conference will be held in the Municipal Building
Committee Room at 10:00 a..m. on December 1, 1986. At that time, all
prospective agencies are invited to request any additional
clarification or information necessary to the preparation of their
individual responses. Telephone questions to individuals within the
City are not encouraged, but will be permitted, with the explici
proviso that any responses thus obtained are not binding on the
proposal process or upon the award of the contract.
4. Schedule:
Proposal Conference 10:00 a.m., December 1, 1986, Room 103
Municipal Building, Committee Room.
All proposals must be in the hands of the City Purchasing
Department no later than 2:00 p.m., December 8, 1986.
The City Council will consider the award of the contract on
December 18, 1986.
Implementation date for contract, January 1, 1987.
5. Selection Criteria:
The following criteria will be used to evaluate proposal responses
and to make a recommendation for award to the City Council:
a. The completeness of the response to all required
items on the standardized proposal forms.
b. The proposed cost of collection services.
c. The physical convenience of City Officials.
d. The experience and continuity of the Collection
Agency personnel who are identified as primary
contact personnel.
SCOPE OF SERVICES
1. The City currently has approximately 230 uncollectable checks per
month to be collected by a Collection Agency. The returned checks
are forwarded to the collection agency direct from the City's
depository bank. The agency will collect the face amount of the
check plus an approved service charge which Is added by the City.
The agency will service checks referred by City at the approved
rate, per check collected. in the event said service charge is not
collected, there will be no charge to City on face amount of check
collected. The agency will remit to City the total amount collected
once a week. The final payment for each month shall be remitted to
the City no later than the second business day following the close
of the month. Payments shall consist of two checks. One check
will be the face amount of the checks collected. The second check
shall be the net amount of the service charges collected less the
collection charges.
Any check and service charge which remains uncollected on the 45th
day following the Agencyts receipt of the check from the City's
depository bank will be forwarded promptly to City, and the agency
is relieved of all responsibility and rights of collection of the
face amount and the service charge. If the agency collects on the
check during the 30-day period following the return of the check to
(2)
the City, the agency shall have the right to retrieve the check from
the City and all responsibilities and rights of collection will be
restored to the Agency.
Lubbock Power and Light (LP&L) will have first right of collection
on all checks and drafts remitted to LP&L. LP&L will send an LP&L
employee to the Collection Agency on a daily basis and pull some
checks and drafts which will be classified as unworkable to the
agency. No service charge will be assigned to unworkable checks.
On the 3rd business day following the end of the month, the agency
will furnish the City with the following monthly reports.
1. The report of checks in process of collection at beginning of
month.
2. The report of checks received from the bank during the month.
3. The report of checks returned to City as uncollectable during
the month.
4. The report of the checks returned to the City as unworkable
during the month.
5. The report of service charge collected during the month.
6. The report of checks collected during the month.
7. The report of checks in process of collections at end of month.
In addition to the monthly reports, several reports are required
daily or whenever applicable. These include:
1. The report of checks received from the bank. This report should
reconcile to the bank charge back slip.
2. The report of the checks returned to the City as unworkable.
The agency will notify City and recommend legal action when
necessary to affect collection on any specific check. Appropriate
fee to be paid to the agency will be negotiated on a one to one
basis. No legal action will be taken without written approval of
the City.
2. The collection agency will perform all normal collection services on
overdue accounts owed to LP&L on a contingency basis. An overdue
account is a final account which is approximately two (2) months
old. There are approximately 600 overdue LP&L accounts per month
with an average of $215.00. If the collection rate falls below 10%
during any two (2) consecutive months, the agreement is terminated
and a new agreement must be negotiated.
(3)
The collection agency shall remit to the City the gross amount of
all monies received on City accounts within five (5) working days
after the last day of the month. The agency will bill the City for
any fee due the agency on regular monthly statements at the approved
rate. The collection agency shall honor requests by the City to
withdraw accounts from collection upon the City's request. Once an
account has been turned back over to the City, the agency is
relieved of all responsibility and rights of collection. The
collection agency shall notify LP&L of any account legal expense
prior to paying such expense. Account information will be made
available to LP&L personnel upon request.
3. The collection agency will perform all normal collection services on
current and overdue weed mowing charges. The weed mowing charges
average $40.00 each and there are approximately 3,000 per year.
Current account collection shall consist of a ten (10) day letter
statement and a twenty (20) day collection letter. The twenty (20)
day collection letter shall be sent by certified mail return receipt
requested. All current collection procedures will be done under
City of Lubbock letterhead and the Assistant City Manager for
Financial Services must approve all form letters.
Any account which remains uncollected on the 60th day following the
Agency's receipt of the account from the City staff will be returned
promptly to the City. All correspondence which is vital to the
City's ability to file liens on the property must be returned to the
City. These documents will include:
Copies of Letters Sent
Copies of Letters Returned
Notes of Response by Telephone
Returned Receipts for Certified Mail -
Account information will be made available to City personnel upon
request.
The collection agency shall remit to the appropriate City department
the gross amount of all monies received on City accounts within 5
working days after the last day of each month. Each payment must
identify the amount applicable to Community Development and the
amount applicable to the City General Fund. The agency will bill
the City for any fee due the agency on regular monthly statements.
Ali fees will be on a contingency basis. The agency shall honor
requests.by the City to withdraw accounts from the collection upon
the City's request. Once an account has been turned back over to
the City, the agency is relieved of all responsibility and rights of
collection. If the agency collects on the account during the 30-day
period following the return of the account to the City, all
responsibilities and rights of collection will be restored to the
agency.
The collection agency shall notify the City of any account legal
expense prior to incurring such expense.
(4)
4. The collection agency will perform all normal collection services on
current and overdue paving assessments. There are approximately
1,000 Paving Assessment accounts averaging approximately $1,000 each
set up on yearly installments. The installment billing shall
consist of a statement sent at least thirty (30) days prior to the
due date. All collection procedures will be done under City of
Lubbock Letterhead and the Assistant City Manager for Financial
Services must approve all form letters. Paving assessment accounts
are considered delinquent on the 31st day following the due date.
The collection agency shall remit to the appropriate City department
the gross amount of all monies received on city accounts within five
(5) working days after the last day of each month. The agency will
bill the City for any fee due the agency on regular monthly
statements. All fees will be on a contingency basis. The agency
shall honor requests by the City to withdraw accounts from
collection upon the City's request. Once an account has been turned
back over to the City, the agency is relieved of all responsibility
and rights of collection. If the agency collects on the account
during the thirty (30) day period following the return of the
account to the City, all responsibilities and rights of collection
will be restored to the agency.
5. The collection agency will perform all normal collection services on
other current and overdue accounts which the City desires handled by
a collection agency. Some examples of these accounts would include
but not be limited_to the following:
Water and Sewer Pro Rata
Grave site Purchases Accounts Receivable
Funeral Home Accounts Receivable
There are approximately thirty (30) Funeral Homes accounts
receivable per month at a price ranging from $175.00 to $300.00 and
20 Grave Site accounts receivable per month at an amount from
$225.00 to $500.00.
All current collection procedures will be done under City of Lubbock
letterhead and Assistant City Manager for Financial Services must
approve all form letters.
The collection agency shall remit to the appropriate City department
the gross amount of all monies received on City accounts within 5
working days after the last day of each month. The agency will bill
the City for any fee due the agency on regular monthly statements.
All fees will be on a contingency fee basis. The agency shall honor
requests by the City to withdraw accounts from collection upon the
City's request. Once an account has been turned back over to the
City, the agency is relieved of all responsibility and rights of
collection. The collection agency shall notify the City of any
account legal expense prior to incurring such expense. Account
information will be made available to City personnel upon request.
(5)
6. The collection agency shall procure, pay for, and maintain during
the term of the contract, with a company authorized to do business
in the State of Texas and acceptable to the City, the foilowing
minimum insurance coverage listed below. Substantial compliance on
insurance coverage will be considered acceptable.
(1) Worker's Compen.5ation with liability limits of not less than
$100,000.
(2) CComp r he sive Automobile Liability covering liability on owned
or hired automobile with minimum limits of $250,000/$500,000
bodily injury and $100,000 property damage.
(3) Comprehensive Gene,_J, LJDbJJ_ty with limits of not less than
$500,000 bodily injury per occurrence and $100,000 property
damage per occurrence.
(4) $1.000 000 Umbrella Llabliity Coverage - such coverage should
follow the form of underlying coverage.
(5) Profession al_ Liability Insurance including errors and omissions
with minimum aggregate limits of $1,000,000 per occurrence.
(6) Blanh_qt CrtmeJnzRc&nr& with limits of not less than $5,000 for
loss of money or securities due to dishonesty of employees,
robbery, or theft, counterfeit paper or currency, or forgery of
outgoing instruments. In addition, a separate policy with
limits of not less than $145,000 which covers employee
infidelity and depositors forgery.
(7) ya[uabie Papers which cover loss of destruction of valuable
papers, notes, and records at the premises, in transit, and
temporarily at the premises of others with limits of not less
than $200,000.
7. The City reserves the right to enter into contractual agreements
with the agencies presenting the lowest cost in each area of
service. Each agency will be asked to sign a contractual agreement
prior to the presentation to City Council.
8. The City will enter into a signed contractual agreement with the
collection agency selected for a period of one year, with a explicit
right to renew the contract for one additional one-year extension.
This agreement may be terminated by either party during its course
by delivery of thirty (30) days written notice of intent to the
other party.
FINANCIAL COLLECTION SERVICES RESPONSE FORM
1. Rate Sche ute:
Check Collection - unit price per check
Account Collection: Lubbock Power & Light
1. Current Accounts - 30 days
or less
2. Accounts - 31- 60 days
61-120 days
121-180 days
181-year
1 year-18 months
Over 18 months
Account Collection: Weed Mowing
1. Current Accounts - 30 days
or less
2. Accounts - 31- 60 days
61-120 days
121-180 days J
181-year
1 year-18 months
Over 18 months J
Account Collection: Water & Sewer Pro Rata
1. Current Accounts - 30 days
or less
2. Accounts - 31- 60 days %
61-120 days
121-180 days
181-year
1 year-18 months
Over 18.months
Financial Collection Services Response Form
Page 2
Account Collection: Funeral Home -Accounts Receivable
1. Current Accounts - 30 days
or less
2. Accounts - 31- 60 days %
61-120 days %
121-180 days %
181-year %
1 year-18 months %
Over 18 months %
Account Collection: Lot Purchases -Accounts Receivable
1. Current Accounts - 30 days
or less
2. Accounts - 31- 60 days %
61-120 days %
121-180 days %
181-year %
1 year-18 months %
Over 18 months %
Account Collection: Paving Assessments
Installment Billings
Current Accounts (Less B
than 31 days overdue)
Delinquent Accounts
31 to 395 days %
Over.395 days _ %
Additional Information ReQuired: (Please attach additional
information to this response form).
1. A detailed account of past history as a Collection Agency
and include any information on similar accounts your agency
handles.
2. A clearly defined outline of all collection procedures.
3. A list of key personnel of the Agency, a job description,
and a brief summary of their professional experience.
4. All pertinent agency information, i.e. - annual financial
reports of the agency and insurance information.
5. All pertinent bonding information.
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11.0 ADDITIONAL INFORMATION
RATE SCHEDULE:
Check collection - unit price
per check
$10.00
Account
collection - Lubbock
Power, & Light
1 .
Current accounts:
30 days
or less
30.0%
2.
Accounts,:
31 -
60 days
30.0 %
61 -
120 days
35.0%
121 -
180 days
39.5%
181 -
year
39.5%
1 year -
18 months
48.0 %
,..,
over 18
months
48.0 %
Account
collection - Weed Mowing
r"
1.
Current accounts:
30 days
or less
10.0%
2.
Accounts:
31 -
60 days
10.0%
61 -
120 days
10.0%
121 -
180 days
10.0%
181 - year
15.0%
,.,
1 year
- 18 months
15.0%
over 18
months
15.0%
Account
collection - Water 6
Sewer Pro
Rata
1.
Current accounts:
30 days
or less
10.0%
2.
Accounts:
31 -
60 days
10.0%
61 -
120 days
10.0%
121 -
180 days
10.0%
181 -
year
15.0%
1 year,
- 18 months
15.0%
over 18
months
15.0%
Account
collection - Funeral
Home - Accounts Receivable
1.
Current accounts:
30 days
or less
10.0%
2.
Accounts:
31 -
60 days
10.0%
61 -
120 days
10.0%
121 -
180 days
10.0%
181 -
year
15.0%
1 year
- 18 months
15.0%
over 18
months
15.0%
_T
,•"
(28)
Account collection - Lot Purchases - Accounts Receivable
`1. Current accounts:
30 da s
.y or less
10.0 0
�..
2 . Accounts-
31 - 60 days
10.0%
61 - 120 days
10.00
121 - 180 days
10.0$
181 - year
15.0$
1 year _ 18 months
15.0 0
over 18 months
15.0%
Account collection Paving
'Assessments
Installment Billings
Current accounts (less
than 31 days overdue)
9.0%
Delinquent accounts
31 - 395 days
10.0o
Over 395 days
20.0 0
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(29)
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TABLE OF CON"T�TS_ M.
1.6
; DESCRIPTION :OF COMPANY.
2.0
COLLECTION PROCEDURES AND, TECHNIQOE �`.....___..__._,... __.
2 1 Procedure for placement and collections
.-N
2.2 Collection letters
2.3 Training
r..,
3.0
LITIGATION CAPAB(LfTI'ES ,..
^
4.0
MONITORING/QUA`LfTY CONTROL' ON'COLLI�Ci`ION �' --VITY
5.0
INTERNAL` ACCOUNTING PROGRAM AND __PROCEI3lRS`
t
6.0
INFORMATION SYSTEM &COMPUTER CA`I�A�rLITl�" r �` ""'N
7:0
REPORT'INC S R ICES
8.0 `
INSURANCE AND -BONDING COVERAGE
,-.
1
, 9.0
REFERENCES
10.0
AGREEMENT _....... ..... .: _
r..
11.0
ADDmakAt ITNFORN ATIOIV
1.0 DESCRIPTION OF COMPANY-.,
r
- NAME OF ORGANIZATION
...
;;.
Accounts Management Corporation (AMC) is a collection dwision of
;
,..f exas.
Associated Credit Services (ACS) headquartered in Houston,
q
ACS, which operates one ' of the nation's_largest credit reporting
,,.
networks (see Exhibit A) , is a subsidiary of Computer Sciences
Corporation (CSC). CSC, one of the world's largest providers of
computer and communications based services (see Exhibit B), is
headquartered in El Segundo, California.:'"
SCOPE OF SERVICES
p
While debt collection is AMC's principal business, the Corporation's
professional staff members assist our clients in many other areas that are
:.
crucial to fiscal integrity; such as 'account servicing, third -party
,. .
dunningnotices, management consulting, systems analysis, asset . and
income verification, skip -trace investigation and credit reporting. In the
performance` of these services, AMC places primary emphasis on accounts
receivable _and, cash management.
MAJOR ACCOMPLISHMENTS
AMC's major accomplishment is the, establishment of long-term reIation-
ships with our clientele, which includes. healthcare, governmental,
='bankin retail, finance, insurance, utilit clients," c g, ' , y ommarcial and
consumer` clients. In order to retain clients in the collection industry,
recovery "results must meet or exceed those of competitors without debtor
�^
complaints. If the expected results are ;'not consistently achieved, the
rm with another firm in an effort to
'client will replace the collecfirm
meet ` the performance expectations. AMC has continually (received
accounts from the same clients over many years due to our ability to
,..; l
meet or, in most cases; to exceed performance expectations.
Thus, AMC has establis hed a hard-earned reputation for the highest
"A
recover percentage
y p g consistently, `'without debtor complaints, year after
"the
year. The longevity of our client_,relationships is best_ measurement
for rating AMC's _ ability to produce the" highest possible . recovery
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percentage from the client's., portfolio of delinquent debt. A few.
examples of the total length and beginning year of .client, relationships
are as follows:
- ` Neiman Marcus - 15 years (1971)
- Gulf .Oi1 1.Company (now Chevron) - 18 years (1968)
- American Medical International - 13 years (1973)
J . C . Penney Company - 25 years (1961)
PPIR
- General Electric Credit Corporation - 10 years (1976)
American General Insurance Companies - 6 years (1980)
= Joske's (Allied Stores) - 3 years (1983)
,� ..,
_ .. .: .. ........ ... , .:.. _ _.. ..
- Hertz Rent-A-Car - 8 years (1978)
Frost Brothers Stores (Texas) - 9 years (1977)
Consistent with our experience in the foregoing client relationships, AMC`
obtains, the highest possible recovery percentages.
As a result. of our excellent relations with r.'clients over an extended
period, AMC has grown,- iii°the last quarter century, " from a one -person
operation to one of the ten largest debt collection firms in the nation.
AMC now employs approximately 350 employees and ACS approximately
1150, making a total work force of about 1500. Referrals of delinquent
accounts receivable to AMC only, in 1985; will exceed $230'xmi1lion.
,..
- OFFICE LOCATI014
�^
Accounts Management Corporation
Houston (H.Q.) Atlanta
Corpus Christi Miami
Dallas New Orleans
Lubbock St. Louis
San Antonio Washington, DC
PM
Offices in the planning stage
Charlotte, -North Carolina
The following page is a geographical map showing the ACS/AMC office
network.
0)
H
Associated Credit Services Network Coverage Area
Maine
Wash ington
Montana •
VT
NH
c
Oregon South
Wisconsin MA
• = New York C?
Idaho Michigan RI
Wyoming
Pennsylvania New Jersey
Nebraska• MD DEL
Nevada
Utah
Colorado
Kansas Missouri
California
Arkansas
Arizona
Georgia
Alabama
lorida
Associated Credit Services, Inc.
a subsidiary of COMPUTER SCIENCES CORPORATION
652 E. North Belt, Houston, TX 77060
(713) 878-1998
US 4/86
s-s
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`
2.0 COLLECTION PROCEDURES AND TECHNIQUES
The objective of this solicitation is the third -party collection of
delinquent accounts owed to The City of Lubbock. AMC's competitive
advantage in the achievement of this, objective is our 25years of
'^
experience in the delivery of debt collection services, as well as 12
years of debt collection services. Our services , include,_ computer
processing, professional design and transmittal of dunning notices,
,.,
skip -tracing service, telephone contacts, asset and income verification,
litigation preparation and lawsuit filing. ln. the performance of the
services sought by The City, AMC supplies all necessary facilities,
equipment, material, trained personnel and expertise.
2.1 Procedure.,for placement and collection
r-
The effectiveness of the collection_ program will be ensured by the
procedures established by, and continual communication between, AMC
`
and The City's personnel. AMC will maintain flexibility to change, by
mutual agreement, any pre-existing procedures in order to improve the
overall collection effort as we[.[ as success of, the. project.
AMC proposes the following sequence of tasks
** Account Placement to Agency for Collection
Computer Processing
* Auto -Dunning Letters
••
** Skip -Tracing
** AMC Telephone Contact Techniques
* Debtor Payment Billing Process
** Credit Bureau Reporting (optional)
Free Demand Processing and Dunning
w
Upon receipt of a list provided by The City of delinquent accounts, AMC
will automate one collection _letter including return envelope directing
debtor remittance to The City at a cost of only 68 per letter which The
City could utilize prior to placement to agency. A printout to The City
will include the following:
(a) Customer account number
(b) Notice number
(c) Name of customer
(d) Amount of debt submitted
E
The City would provide a list or other agreed means of initiating Demand
Contact to debtor to include, the following limited information:
(a) Customer identification number
(b) Customer name or 'guarantor name as appropriate
±-
(c) Customer or guarantor address
(d) _ Balance due
AMC will accept demand letter processing from The City via automated
tape processing.
AMC will utilize the last six digits of The City's accounts identification
r► -
numbers as our account` number. AMC places no number or balance
restrictions on the program providing letters designed and compiled meet
appropriate federal guidelines should The City wish to design their own
�.,
collection letters.
`
AMC is providing The City, if desired, exclusive use, custom designed,
third party demand letters, as a preliminary procedure prior to account
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placement with AMC for appropriate collection activity.
The City will determine the appropriate age of utilization in order to
!^
complement existing procedures within _ The City's internal departments.
The City will ascertain, however, that all offsets _ and payments are
recorded after use of the demand letter prior to placement with Agency.
Account Placement to Agency for Collection
AMC will service The City on a routine basis as the type of program
being used requires. AMC maintains confidentiality of all information
entrusted and ensures , against loss of original documents in transit or
r-
while on premises of AMC. During AMC's 25 years, not one claim has
been asserted against" AMC nor has AMC lost a client's original
,.
documents.
Automated or tape -to -tape processing: In lieu of photocopying, AMC
accepts tape -to -tape transfer of accounts placed for collection.
"Additional information may be requested from time to time to further the
collection effort. Satisfactory arrangements with The City will be made
to accomplish this.
.-,
AMC, in connection with placements, has established procedures to
communicate with each client on a timely basis regarding payment
information, disputes, additional information to conclude unresolved
account claims, as well as other Retailer -Agency related communication
regarding each placement. Placements made to AMC are considered_
assigned for collection following five days from the actual placement date
or date AMC first picked up placement, whichever is later. AMC will
�^
processthe work no later than 48 hours of receipt.
(s)
1
`
Computer Processing
Upon receipt of the accounts, `"AMC's Automated Data Processing Division
will immediately process all accounts in the order_ they are referred by
The City. AMC's ADP Division will accept and assimilate data on all
accounts; update account data daily, should this become necessary in the
future, including collections cost charges; generate collection letters and
bills; provide management fiscal reports to monitor AMC's performance;
,.
and monitor records of all activities on each account.
Auto -dunning Letters and Billing i
Our auto -dunning software assures.. that. the,. initial• notice . wouldbe _._, . _•, F„r
processed and 'mailed immediately upon input of the account into the ADP
PM
system. On retail debts, we will send from one to five. dunning letters,
"which could include up to two attorney letters, designed to meet Federal
guidelines, where utilized. Once again, the system is management
controlled to determine, when the collector will receive the
, ,exactly
account for the. initial telephone attempt as scheduled by the collector on
the auto -dial feature on our software.. ,
We have discovered fromour `experience that a ten day interval allows
F
enough time for the debtor to respond and for us to receive mail return
on the account. Therefore, our system ensures that, ten days after the
�.
final ` dunning notice . is sent, the collector receives that account_ in
his/her daily work schedule' if payment or another satisfactory response
` -
has not been recelVed from ,the, debtor.
PM
Skip -Tracing Service
In AMC's Skiptracing Division, our highly trained and experienced
skiptrace technicians utilize 'proven techniques developed through the
`
experience AMC has gained over the last 25 years. For debtors
delinquent on any type of accounts, the technicians attempt to locate not
only the residence. of the debtor, but also his/her business address,
4
telephone numbers and information which may dead us to the debtor's
location and eventual ,:.contact. Our sources and .investigative techniques
include
- AMC's extensive data base
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- Credit bureau report
- Voter registration.
Postal service and tracers
- Tax rolls
- Telephone directories
City directories
- Criss-cross directories
- State license bureaus
- Financial statements
- Associations
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•
- Public utilities
- Military bases
Labor unions.......
Social organizations
Birth and death certificates
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- Former and./or current fellow employees
= Libraries
'
- Relatives, neighbors, friends
Clubs
k
- Banks, credit . unions and other depositories
All "skiptrace activities are conducted -wit in the structure. of federal,
state and local laws and regulations. All findings are documented on the
CRT "screen containing the debtor's file for ready access by collectors,
management and quality control personnel.
When ". a. debtor is located as a result of our efforts, AMC will re -initiate
`
the 'mailing of the first notice and transfer the account to. AMC's
Collection Division;. (which is informed of all skiptrace activities) for
collection and follow-up. If positive identification is not obtained after
reviewing all''available data bases and investigational techniques, the
account will be computer transferred to AMC's `Collection- Division for
- extensive telephone follow-up by the' assigned collector with leads
provided by the S`kiptrace Division.
Our collectors employ not only our own telephone techniques, but also
t
the expertise.., �
and resources of skiptrace technicians. AMC's collectors
will attempt contact with all leads and will utilize asset and income
verification reports in an attempt to locate the delinquent debtor in
order to solicit payment in" full:
AMC Tel one -Contact Tech . es
Upon completion" of the third -party collection correspondence, or dunning
letter cycle, AMC will implement the next phase of our state-of-the-art
collection program, i.e., telephone contact and folio w=up, asset and
income verification and person -to -person contacts (person -to -person
` contact normally handled within our _offices by management` personnel)
rm.
.
Retail debts are. ....
ssigned for collection to AMC's Retail Division .of
;col ectors which have developed expertise and experience, and
,.,.
exclusively collect retail related debt. . The combination of our advanced
telecommunications, Cardless Collection System software and complete
professional debt collection training achieved by Aitilizing training
manuals and audio-visual cassette tapes from the American Collectors
Association will ensure that all accounts assigned receive the highest
achievable collection ratios, in the most efficient and 'effective" manner
without debtor complaints.
(7)
AMC will attempt to contact debtors by telephone and/or mail contact
within ten calendar days after receipt of the account. from The City.
Indeed, we have discovered that the likelihood that a debtor remains
operative and'- solvent decreases dramatically as an `account becomes
increasingly delinquent. Therefore, if the collector determines that the
last known address given by The City is no longer correct, she/he will
refer the account for further skiptracing in an attempt to locate the
}
debtor.
Because the telephone collection phase is the most sensitive and difficult,
it is in this phase of a professional engagement that an inexperienced
collector could inflict the most financial and other damage on the
^�
relations of :The City with the debtor. AMC accommodates this
4
sensitivity and difficulty with our well -developed understanding of the
z
reasons' -that debtors become delinquent.
AMC's work six days per week throughout the year (with the
.collectors
exception of holidays)'. The collectors are assigned to swing -shifts,
from 8.00 a M. to 3_:00 p.m. with emphasis on East Coast and Central
r.
accounts, and 3:00 p.m. to 9:00 p.m. with emphasis on West Coast and
Rocky Mountain accounts...... The Cordless Collectloi system -'software
includes the above -discussed "calendar" feature which allows collectors to
schedule an attempt on a specific day and at a specific` hour and minute
of the day.
Our collectors are' familiar with, and employ, only those techniques that
will motivate arty debtor to complete payment of all de t amounts;
actions or attitudes that willPincrease a debtor - remquent
r
luctan to make
paytiient are assiduous) avoided b our collectors. Am! professionals
Y Y P
rely further upon their highly developed skills in such diverse areas as
f
information_ gathering, g, repayment source counseling, arbitration and
communications (with the debtor and any third party) .
Upon receipt of 'accounts, AMC immediately begins to liquidate the
receivables. in this process, our collectors are required (a) to contact,
„ ..; to attempt to contact and to complete work efforts on each account within
"the follow-up guideline of no more than every five (5) business days,
(b) to use investigative questions to ensure that maximum information is
retrieved on each account on each attempt:, (c) to arbitrate disputes,
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(d) to assist tlie` client in making adjustments (through Sales' and Service
Management personnel); (e) to correct iillingm errors, , (f) to locate
`
misapplied and unidentified payments, and (g) to resolve all outstanding
accounts.
Our collectors must decide whether to accept a schedule for the re-
pay nt of the debt. Factors affecting the willingness of AMC to accept
ap yment schedule for delinquent accounts will include the "good faith"
of the debtor in inadvertently becoming delinquent or becoming
delinquent due to circumstances beyond the control of the debtor rather
than from a mere refusal to pay, the overall solvency and cash flow of
#
i
the debtor, that a promissory note exists and amount of the debt and
the*, compliance of the debtor with previous payment schedules to
reliminate
arrearages.
(8)
Debtor Payment Billing Process (Account Servicing)
All accounts that have been approved by management for a repayment
schedule shall be handled by AMC Billing Division. Here, our collectors
................ .
are specially in in account follow-up. AMC's Computerized -Cardless
..
Collection system contains a highly sophisticated billing software package
that does not require further employee involvement after the payment
plan is entered in AMC's autopayment system so long as the debtor
remains current. Eith__payments. In fact, the autopayment system even
provides slightly delinquent debtors with a dunning notice automatically
without employee involvement. The autopayment system will refer the
account, again without employee involvement, to a collector's CRT screen
�^
for follow-up as soon as a payment is delinquent.
Each. autopayment billing statement shall include the balance due 'a d ail
,.,
debts, collections fees and interest amounts (where AMC is to collect
interest) . Bills will inform debtor 'to make payment to AMC.
Cancel and Return of Accounts
AMC works each debtor account to conclusion, payment in full, dispute
t.
resolution, paid prior to placement, litigation and post litigation
procedures. When our effort is complete, accounts wilt be� transferred to
a status of inactive. Once this occurs and .after 90 days, information on
each debtor is purged from our system.I'lAMC will provide The_C ty_ ._
cumulative Fists providing such accounts, giving name, customer
'd
identification number, current balance, date placed and date collection
activity terminated (inactive) . Accounts remain in AMC's system until allT
work .is concluded. Predicated on account„ demographics, such accounts
receive thorough collection attention from receipt to return as canceled
or paid in `full.
All reports are available via tape transfer and hard copy to The City's
Corporate offices or individual locations.
2.2 Collection letters
Accounts Management Corporations Cardless. ystemhas been
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uniquely integrated with a word processing program that has enabled us
to customize letters on a client -specific basis, as well as to generate
individually tailored letters that are applicable to' more particularized
debtor situations. Moreover, AMC's system has a merge feature that
retrieves information from the collection file on a debtor and inserts the
information in the appropriate places in the collection letter. Although
AM Cis philosophy is that telephone contact liquidates the highest percent
'""
of monies owed to our clients, our firm utilizes collection 'mail
strategically to facilitate `telephone follow-up and, naturally, ` to maintain
continuing and consistent contact with debtors that cannot be contacted
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as regularly by telephone. This program has proved particularly
successful in enabling our collection staff to initiate customized letters on
an individual basis in a timely manner.
r*
The on-line word processing system will also enable our in-house counsel
to correspond with debtors on a personalized basis. The text of each
letter will be responsible to the needs of The City at the time the letter
is sent.
Similarly, our Cardless Collection System includes a match package that
can automatically update accounts by the calculation, and inclusion_ in the
letter, of current principal, interest, collection and attorney fees. This
package permits us to make these calculations based upon the rates
'^
applicable for each specified period by use of rate information provided
to us by any client adding interest. The current amount of the debt to
The City would be reflected in all correspondence with the delinquent
debtor.
The various considerations in designing mail for delinquent accounts
,.,.
include the following: type of debt, whether or not secured by the
filing of a lien, overall profile of the delinquent debtor, age of the debt,
geographic location of the debtor and the responsible persons, balance of
the debt and previous correspondence sent to the debtor prior to
placement with the agency. We will meet with The City to review, for
:.
approval, all prior collection letters and make_ any mutually agreed upon
- changes that may improve the overall collection percentages.
Samples of dunning notices are on the following pages.
(10)
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FIRST NOTICEr ,_.. .
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;
DEMAND NOTICE
PLEASE SEE REVERSE SIDE 1
P _
41,E
t
PLEASE ANSWER THE FOLLOWING QUESTIONS ABOUT YOUR PAYMENT
DATE PAID
AMOUNT PAID
NAME UNDER WHICH PAYMENT WAS MADE
PLEASE INDICATE
ENDORSEMENT DATE
TO WHOM
TYPE PAYMENT
ON BACK OF CHECK
PAID
"This communication is an attempt to collect a debt and any information
❑ CASH
obtained will be used for that purpose".
RECEIPT #
Unless you notify this office within 30 days after receiving this
notice that you dispute the validity of the debt or any portion
❑ CHECK
thereof, this office will assume this debt is valid. If you notify
this office in writing within 30 days from receiving this notice,
MONEY
this office will: obtain verification of the debt or obtain a copy of
ORDER
the judgment and mail you a copy of such judgment or verification.
If you request this office in writing within 30 days after receiving
- this notice, this office will provide you with the name and address
HOME PHONE
of the original creditor, if different from the current creditor.
OFFICE PHONE
PLEASE RETURN THIS NOTICE IN ENVELOPE�PROVIDED.
MAKE SURE RETURN ADDRESS APPEARS THROUGH WINDOW.
i
SECOMD 90TICE
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PLEASE LET US KNOW Ti3DAY
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(12)
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THIRD NOT1C"E
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IF PAYMENT HAS BEEN MADE DIRECT TO OUR CLIENT,
�►-+
PLEASE LET US KNOW TODAY.
4
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AGREEMENT
-�
IN CONSIDERATION OF YOUR NOT TAKING FURTHER ACTIOWAT THIS TIME,
.......
I OFFER TO PAY $ PER MONTH UNTIL THE BALANCE IS PAID.
SIGNED
HONE
ear, iT .}.! ✓;, :
"
/may
PLEASE RETURN THIS NOTICE IN ENVELOPE PROVIDED.
�s
MAKE SURE RETURN ADDRESS APPEARS THROUGH WINDOW.''_
f!
_
2.3 Training
Training is what distinguishes AMC from other, agencies. AMC will
continue its present policy of hiring experienced personnel whenever
possible. However, even the most experienced personnel are required to
r
attend training sessions regarding AMC's operating procedures and
federal and state laws governing the collection activity. We teach our
people how to collect money ethically with tact, wisdom and restraint.
The training includes classroom .instruction, audio training tapes (basic
telephone collecting to advanced telephone collecting), video training
tapes, ` on-the-job training and individual counseling which includes
critiques of unannounced reviews of collection _ procedures and
r
techniques. Additionally, collectors are required to understand and
`
learn:,
r"
A. The Privacy Act of 1974
B . The Fair Debt Collection, Practices Act of 1977
,.
C . The Debt Collection Act of 19.82
D. The Fair Credit Reporting Act
E. Any other applicable federal and state laws and regulations
pertaining to debt collection practices
Each employee is 'tested and required to execute a signed
k
acknowledgment of:
„
;(I AMC 's "Collection Procedures and Code of Conduct"
6
(2) Acknowledgment of training relevant to the Privacy Act
of 1974.
While every effort is made to train employees in proper collection
procedures and methods, the real training comes from application of
r.,
techniques through actual performance on the job. Consequently,
on -the -job -training is an integral part of the training process. A Unit
Manager is assigned to every three or six collectors to ensure continuous
minute -by -minute monitoring. This not only provides correction of their
deficiencies, but also provides a continuous training program.
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(14)
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3.0 LITIGATION CAPABILITIES
Lawsuits are recommended by each collector, approved by Branch
p
Manager and forwarded to AMC's litigation coordinator who supervises an
asset and income search. Once an account is deemed suit worthy, it is
r..
forwarded to the client for approval and only upon such authorization is
suit filed.
The clien# always reserves,the right to choose which attorney handles
"�" `
lawsuits. AMC can highly recommend an attorney and if AMC's choice is
used, AMC will monitor the progress of the suit and negotiate the
attorney's fee for the client.
.. _.
If the client chooses to use the attorney of AMC's choice, the affidavits
for suit are then forwarded. , and entered into the computerized system
developed by the attorney and a final five-day notification of suit
intention is mailed. Following no response"°"by the debtor, suit is
automatically filed. Service is checked every fourteen (14) days until
effected. Upon service, the answer date is computed and the file is
tagged to be checked for answers from the debtor. If no record, a
default judgment is prepared. If an insufficient answer is filed,
Requests for Admissions and Interrogatories are prepared. Judgment
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will not only include the original amount of the debt, but attorney's fees
and interest.
Once a judgment is granted,, the Court is, _requested to issue an abstract
-of judgment which is filed in --,-a-- n6y'-" county of residence or other county
where debtor owns property. All available post -judgment remedies are
evaluated by the attorney to tailor-make the most effective collection
#"+
- strategy for each set of circumstances. Such remedies include:
Interrogatories in Aid of Judgment
Motion to Compel Answers to Interrogatories
Depositions in Aid of Judgment
E
Turnovers (discloses non-exempt property)
Garnishment (bank accounts, CD's, money markets, and
commissions) .
.. Contempts of Court
Writs of Executions
m
-
(15 )
ram•
:.. "
4.0MONITOR 'I"NC`%QUAL,ITY Cmr1'(2,(�L ON _,COLLECTION ACTIVITY
For collection activities, quality control (QC) has two primary objectives:
E
(1) to ensure that all. accounts are properly worked; and (2) to maximize
recovery ratios and velocity.
A. Areas of .Quality Control Concern
The QC effort governs every aspect of the collection activity. Certain
areas nevertheless require more concentrated QC scrutiny than others:
Although QC specifications are developed for the major contractual
requirements, QC measure like the collection activities to which they
relate, are closely intertwined with one _another. Thus, QC efforts in
one` --area -neily overlap with those in another. For example, QC
�..,
procedures on tcessarhe receipt and processing of payments must necessarily
involve documentation of the collection activity, billing, management
reports, and return of accounts to The City.
The most important QC areas are -as follows:
(a) Computer support
(b) Receipt of accounts
�,.
(c) ' Minimum account resolution standards
(d) Skip -tracing unlocatables
(e) Resolution of complaints
(f) Documentation. of collection activity
(g) Management reports
(h) Billing
(i) Receipt and processing of payments
(j) Return of accounts to client
As a result of the above -cited interrelationships, the areas- of QC
,.,
concern"can- be grouped into six major categories:
E
(a) Computer support
(b) Documentation of collection activity
(c) Control of collectible accounts
I
_
(d) Resolution of non -collectible accounts
t
(1s) .
:.. � .,,. .. .. .;:..:. ,:i,.,' ,." ...� _:w.., k+.. ,.i....,wke'aiY`,6xb•9¢r4 YYiYYIYYY��
(e) Control of non -discretionary write-offs
(f) Management reports and billings
,..
B . General Approach
The QC' aspects of the program, that will be utilized to collect The
City's debts, are activities which AMC has engrained within its
management organization throughout our quarter century of operations.
QC's basic objective is to ensure an efficient and effective, but ethical,
collection effort. Pursuant to AMC's management structure, six
"collectors are assigned to a Unit Manager who closely supervises their
activities and reviews the quality of their work. The Unit Managers are
supervised and reviewed by Assistant Managers. Assistant Managers
,..,'
are, in turn, monitored by the Branch Operations Manager. The work
and success ratio of the Manager is critically reviewed by Administration
t
and our internal auditor. Thus, AMC's organizational chart provides not
only a line of command, but also a direct line of internal QC review.
4
is
C. Monitoring Effort
r^
The collection activity is primarily a telephone effort. Thus, the
thoroughness of a collector's efforts to collect is best determined by the
close monitoring of his/her calls. The QC effort expended by AMC,
consequently, concentrates on the review of the work effort and
monitoring of telephone utilization. AMC will continue to use this
technique as a basic quality control tool in the collection of accounts for
The City.
In addition, AMC's computer system can monitor the effectiveness of each
collector's ,liquidation rate on a per client basis as well as within a
•
selected balance range.
i
17
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No Text
A. ADP Staff and _,.U_ses
AMC's advanced Automated Data Processing (ADP) technology has
r
enabled us to become an industry leader in 'computerized collection
activities. Our unique approa"Ch to computerized collections includes the
-•
use of multiple processors for fast and efficient account processing;
customized batch and on-line _systems to provide for the most effective
utilization of human and machine resources; specialized reporting for
management control; and electronic communications capabilities to provide
clients with rapid access to important information. State -of -art ADP
..., . ,
•- hardware and. software is especially crucial for interest -added accounts
due to the need for expeditious collections, for the reflection of rapid
changes in account status and for handling the high volumes that must
be worked simultaneously.
Our ADP Director has 13 years of experience in the design,
implementation and operation of AMC's highly sophisticated billing,
{
collection and reporting systems and is supported by a highly trained
staff. The ADP Division routinely operates two shifts: 6 a.m. to 4
p.m'.' and 3 p.m, to 11 p.m. A third shift (11 p.m, to 6 a.m.) is used
as required.
�•-
The above -listed hardware was chosen by AMC because it is the best
combination of hardware available to interface with the unique systems
`
programming 'developed by AMC, and with the hardware and software
used by our various clients. The IBM mainframe is an extremely
effective "batch" processing machine. AMC uses this capability for
`
initial processing and for reporting and billing (all of which are "batch"
functions) . The Zilog computers, on the other hand, are designed for
t
on-line, interactive processing and are used at AMC for the daily
working of accounts. Indeed, the utilization of the Zilog computers has
increased collection productivity by 250%.
The Local Area Network is used for accounting, database management
and analysis. The use of the Local Area Network in this fashion allows
AMC to dedicate the IBM mainframe and the Zilog computers to collection
activities with a resulting improvement in overall _organizational
effectiveness.
Although these various computers use different 'internal operating
'
systems, AMC has achieved a high degree of standardization to our
computing activities by using the COBOL development language for all
programming efforts. This standardization provides tremendous
flexibility, both for transporting the software to other computers
(should advances in technology make other machines more effective), and
for easily modifying and enhancing the software for rapid response to
the unique requirements of The City.
r- -
(20)
t
With the equipment currently installed, AMC has the following
capabilities
r
1. Using 9 track. tape as transfer media, AMC can perform the initial
processing of accounts (including input,
and the generation of the first dunning notice) at a rate of
approximately 5000 accounts per hour.
.
..........
2. With existing disk storage capacity, AMC can store approximately 4
million accounts
3: Each iCog computer can support active collection efforts on
approximately 6000 accounts per day.
B. Proprietary Programs
These programs provide management with all information necessary for
the determination of the effectiveness of all collection activities through
unique presentations that include collector and project ,liquidation charts.
A manager can instantaneously review, from many different perspectives,
the performance 'of a single collector or of all collectors and other
personnel assigned to a particular collection project. This software
r•
..allows management to react promptly to any perceived problems that
otherwise would not be remedied without delay in the collection process.
fr
C . Remote Compu#er Terminal Hookup
By telephone modem computer hookup, AMC can provide, if The City so
desires, instantaneous access to AMC's computer system. This hookup
saves' both time and money in the transmission and receipt of
account information. It also provides The City with access to the
information available to AMC management in order to monitor performance
to provide AMC with any relevant instructions on the basis of that
performance.
D. Cardless_ Collection
.System
The cardless system provides, on the collector's CRT screen, all of the
information required by the collector. This has resulted in a significant
r'^
increase in collector productivity.
E. Special Purpose Software Features_
These special purpose features are incorporated within the proprietary
collection software. The features provide advanced capabilities,
including automated assignment of accounts to collectors, computerized
multiple account cross. -references, automated collector notification for
call-backs, and complete account history available on-line. The
cross-references permit the collector to obtain complete information on
.�
debtors from other sources,, evew"though incomplete information was
referred by the client. The feature also permits management to obtain,
for purposes of comparison, performance --profiles from a single
perspective for a number of different collectors and projects. The.
.�
(21)
e
r
automated call-back notification actually flashes on the screen so that the
collector is not required to review all files manually to determine the _
^' timing of scheduled calls. The immediate CRT screen display of each
debtor's complete account history minimizes the computer operating time
and maximizes the actual collection time for each collector.
n
In addition to the above, the software contains numerous`other features
that combine to greatly improve productivity by enhancing data access
and maximizing the number of debtor contacts by each collector. These
r" include AMC's automatic call routing permitting us to refer to the proper
collector any debtor call to our main switchboard number. Upon receipt
of a call, the collector will immediately retrieve the debtor's file and
attempt to effect collection. This maximizes the chances for payment in
full by providing the debtor with access to a collector who has all
current information on the debt, so that any impediment to payment can
be quickly resolved. We find that debtors are more" likely to maintain
contact during our collection_ effort if they believe that their calls will be
"accepted and their problems addressed expeditiously.
Our auto -dial feature permits AMC's collectors to schedule their
telephone calls in advance. Thus, our collectors can schedule calls at
various times to determine when the debtor can be reached and, when a
"debtor is reached at a certain time, can schedule follow-up calls for the
same day of the week; hour and minute as in earlier successful calls.
This feature minimizes telephone costs, permitting us to provide more
debt collection services at a lower contingent fee, by increasing the
success -'rate in debtor contacts. Auto -dial also maximizes recovery
t ratios by increasing both the number of telephone calls for each collector
and the success rate for those calls.
Our notes feature permits the collector to utilize the word processing
"package that has been incorporated into our software to make any
necessary notations in a debtor's computer account, including auto -dial
scheduling.
AMC's merge feature can pull together in single debtor file all debts
referred by The City for the same delinquent debtor (on the basis of
name, identification number and other file information that conclusively
identifies the debtor as identical for two or more obligations) . Thus, a
r+ collector can attempt to effect collection_ on..two or more obligations in a
single call. The Merge feature also permits us to retrieve information
from various points in the debtor file and to place the information in the
;., proper slot in computer generated collection and attorney letters.
The search feature provides the assigned collector with the updated
account file for debtor inquiries into account status.
i"
(22)
7.0 REPORTING SER/...... ... .
Our clients regard AMC as an industry leader in providing timely,
clearly readable and, most important, accurate reports. We can provide
our clients with virtually any requested management information instantly
via computer tape or in hard copy. AMC has programmed numerous _
different reports into our software.
The following reports provide clients with an efficient and expeditious
r
access to .the aggregate results and various profiles of our collection
activities.
(1) Payment Remittance. Report
This report shall be remitted to The City within 15 days following the
,.,
close of the previous month's collections, along with an AMC company
check for net or gross collections and a statement of total amount
collected. This report clearly identifies each. account, total amount
collected for each account, date collected, if the account is paid in full,
account number, if account was paid. prior with no fee due AMC, and if
payment was made directly to AMC or The City.
�-
(2) Acknowledgment of .Assigned Accounts_..Report
This report is an alphabetical listing of all accounts assigned during the
month, including each debtor's name, account number, date assigned to
!
AMC, contingency fee, total balance assigned, number, and average
balance of assigned accounts.
(3) Cumulative t,,,Report
This report is an alphabetical listing of the entire inventory of accounts
"handled for each debt collection program of The City, including the date
account was assigned to AMC, date returned to The City, original
balance assigned, current balance owing, payments made to date, amount
of payments received, current status, type of collection actions taken,
and closing report on' accounts uncollectible.
(4) Activity. History Report
This report is a statistical analysis of all work completed for The City,
including monthly and total recovery history in numbers of accounts
�..,
assigned, percentages, and dollars.
(5) Liquidation Report
This report provides monthly. liquidation figures by month including the
number of delinquent accounts paid in full or canceled, and weighted
..:..:..::..
averages.
r
(23)
s ._ .z.
No Text
�.. RECEIVABLES MANAGENIEN`
AND
Accou ' 's MANAGim@N`�' CowoomZ' ON M�W _ . _r _..... COLLECTION SPECIALISTS`
OLLENip BILL
4376290
1-:
ATHERTQNa MA'RY
EAFZP• JEFF
3146728
3264820
EA7vTONI' LARRY
CARSONS LINDA
6934252
5348370
CHADVICKS CARL
3362894
DAVISON.v JUD;Y
3E85242
DAVSON9 "HOW. R..
4275894
EDIiARDSj VICK1
4178495
F #
Fi�A1�KLiN� ` TEU'~
3835667
.
FOSTER2 CATHY"
5289411
PAID PRIi3R Z.
FORDS MARTHA
3941228
t
x
GRAHA1143 CAR"GL
4114478.....
JACKSONS KENT
=893264
JANEIIAY9 ALECKS
6328513
KELLYE PA RICK
7900534
KIA:DOLLY
3601322
LAWRENCE* JOHN
5389287
MCGNEYa CHARL.ES..
0377223`
01URRA.Y* SHAWN...
3475623"
I
NICKLES, JANE
7311281
NOGNEY11
5021472
OLIVERs CARL
3097229
N.G. CHECK
ONALEKS SHELIA
7401226
x
PtTERSs SAMUEL
40081,62
#
PETE4SON1 LXRRY
3052133
RUSSELLs TH,0MIAS
6319963
SF4ITH9 ELLA
5339121,
#
8TRCN4v ANTHONY
4938227
4
THORPE9 GAIL
4401813
.
WHITES SILLY
5473725
RYARER000Hq %KAREN
3245210
10 O 1138.40
455.3E
10018� 200.00 80000
10 1 125.00
10018
325.00
130.00
110018
60.00
24.00
10018L
250.00
100000
1
018
50000
20.OD
i
018
418.54
167.41
1
O
8
27.50
11,00
i
O
&
261.80
104.72
1
18
132.50
102
8
10.00
4.00
102
s
214.75
1
01
75.00
30000
102,
210.00
84.00
101
8
50.00
20.00
10018
';
1071.40
428o56
I
1-
8
25.00
1.0:00
101
150.00
60.00
10018
101.00
40.40
101
8
82.75
33.10
10
18
100000
40.00
1
1
50.00-
20.00-
0208
552.00
220.80
0158
78.50
31.40
0 2
_
147.36
58.94
0208
19000
7.60
01
86.00
34.40
0018
_
71.30
28.52
0018
_
314.75
125.90
01
310.00
124.00
0 E
_
113.80
45.52
'Indlcatos Account Paid in Full TOTAL$ I 59 46,4 60 1 1 s 256.7!
COLLECT ONS Ta `bAT1=` w 58�427.82- TOTAL oouECtlowsTOTAL oou tloNs
CLIENT RESERVE 39276w76 AMOUNT DUE TO YOU
CLIENT' AD1►ANtE 2�195.84
�? IALANCE DUE TO_;US
CC-MM. CN PAY OtPECT 399.7p
'# #
4 SAMPLE ..REPORT ALL NANES.ARE FICTITO.US...,
# #
#
�-
ACCOU'nTS MANAGEMENT CORK"::.....
ACKNCMLEDGEMENT.CF ASSIGNED ACCOUNTS
YOUR COMPANY
CLI•ENT..NO.
1234
DATE 10/3I/8_
ATTN- BILL MCLN
123 MAIN STREET`
ANYUHERE t USA
:.... .. ..f
... '.: .:.
> ..
..'
�•, :
CATS
FEE
OEHTOR'NAME"
REFERENCE NC.
ASSIGNED
TO
x
BALANCE
AUSTIN9 BILL
5141.46
10/18/8_
40
1t040.75
CIZ6ER9'0IANA
634752
10/18/8_
40
319.75
ERRERAt ANNA
3158.97 ..._.... ...,.._.._....._:
10/02/8_
40
208.50
L'LAtN t STEV`EIV
762631
10/02/8_
SNAN
40
113.28
El'�CCK, GIL9ERT'.
114129
10/18/8_,
40
711.27,_
C NALESt 11 RU.DY
:387116
10/02/8,
40
,.
525.00
AREY� KATE
554347
LO/!8/8_
40_
252.50
CrARLISLEt ROBERT
617822
0/18/8-
40
it357.75
C, VISt SHARON
113818
10/18/8-
40
229.50
•Ck_UGLASt ALERT_
222171
IO/02/$_
DLLS
40
127.25
EVANSt WILLIAM
642821
10/02/8_
40
325.00
C-WARCSt RALPH..
774361
10/18/8_
40
5.2.50
t ELOS9 CARL
283167 ,..,
10/02/8_
40
1
-3t1.2, _Q0
-
FLCC01'WALTER
293793
10/02/8_
CRCH
40
628.5..0.
LLEGOSI LINDA
131328
10/02/8,
40
232.50
C'G t THOMAS
82.9463......
10/02/8_
40
79.80
�t MARLENE
952287
10/18/$_
NwOR
40
327.58
ht'NESV CYNTHIA
626828
10/02/8_
40
219.77
L7NEt ALFONSO
497.744
1C/18/f3_
40
986.3.1
L` Et MARVIN
315356
10/18/8_
40
115.00
NARTI_K JONHNY
685213
1.010218_
40
2716*00
r!"'YERS t OEBORAH
22.1 1 32
l 0/ 18/8_
40
i 7..56_.
C EhSf` NANCY
-,... _
271436
10/02/8,,
40
82.32
FIERCE, FRmA
852279_,_.,__._.
-10/18/8_
40
321.59
F S A
600021 _
10/18/8_
ATLN
40
607.72
F' It ENANUEL
3049E7
10/02/8_
40
437.36
G,,rwARTZ GLAOY`5
'.... 350702
t0/18/8^
40
296.85
THCMASt ALEX
02004t
10/02/8_
40
225.20
T^'AVIS, CHERI
531932
10/02/8_
40
11300.90
W. LLIAMSt SAM
437628
10/18/8_
LBCK
40
426.75
kILSCN, EMORY
634713
10/02/8_
40
2031.61
TOTAL YOUR COMPANY
19t490.37
NUN9ER OF ACCOUNTS
3.1...
AVERAGE . E.ALAAC_E..
6.28.72
';na"db'b:,
71
1
1:
1
SAMPLE REPORT ALL NAMES ARE FICTITIOUS..
`YOUR COMPANY ...........
UMULATIVE
CUMULATIVE LIST OF..ACCOUNTS AS OF 10/31/8
-PAGE
I
.
ANYWHERE, USA
.
.
.................*........... .......
.............
.............................................................................
.......... ..................
................
�citNf*
...............
DEBTOR..........
.......................
.......................... ................................................................................................................................
BALANCE DATE
BALANCE
LAST
.....................................................
RAft
:DEBTOR
..................... .. .......
TYPE
CODE
... .. .... ..........
NO
_ ................
IDENTIFICATION ASSIGNED ASSIGNED
1 ....... .................................................... - ........................................................
FORWARD
ACTIVITY
.................... ............................................................
STATUS
.........................
%
ALLEN, BILL
.3
1234
114627
437829
1138.40 Oi/23/a
10/25/8
TO DLLS
PAID
40
TAM................... I .........................
SALLY J.
......... . .....
.... .......
............... ....... .. .51 01 23/§_'*
... 3'72*'.*5'f
.... *"*"* ...... ** -- - -----
....... .......
ACTIV
40
-ARMSTRONG, WILSON
3
1234
109751
728463
1374.96 10/14/8
204.96
08/02/8
PAYS
40
................. ... I ....... I..''. . ...........
AUSTIN. CHARLES
.......
.. . . ........
- .......... ...... ........
................
140.40
................. . ................................................................
..............
ACTIV
40
BEAL, LARRY
3
1234
155761
212136
217.65 06/3!?/8
217.65...0.6/21/8
9-WI0
_f'4MM'Y ...... . ... .
........... .. .
........... ..............
.......... .........
........ *** ....... TO CRCH
ACTIV
.40
40
tBURNS, MARCIA
3
1234
155763
671672
2631.70 06/30/8.
08 14/8
TO SNAN
PAID
40
.
..... .. .. .......... ............ ........
.
........................................
_ ...............................................
ACTIV
40
BILLY
3
1234
124115
317968
315.78 04/20/8
315.78
10/391.8
W.-OFF
'F:R'ANKLIN,
34
........ ...................
143781
....................
633438
............................... ------- 7 -- - ---------
157.60 07 24 8
157.6.0
. ........ ................................................
....... ...........
....
ACTIV
_4.0...
40
�GRANGER, JOHN
3
1234
114630
521673
96.26 01/23/8
09/27/8
PAID
40
.................. ........ I ........ ..........
GUEST, ESTER
.....
.................................
12.00
/ ...... 7 ... . ... ........... ...... ........................................................
09 02 8
...
40
�HALE, CLAR' ENCE
3
1234
155770
436352
307.50 06/30/8
307.50
ACTIV
40
PWbf"t-Vt LM . ....... .........
. ....... _'�i *
7
.... ,
.........
2
* ........ _
41372i ............
------------ ........... D'46 ....... J .... ... 7"-""
7 03/T4 8
.... . . ... g . ...........................
......................... .....................................................
.............
INACT
40
LOUISE
3
1234
i13416
374621
826.43 11-17/8
152.43
PAYS
40
HffNb'ff*F�SbN Ab4 . ...............
.......... j
1234
i24'i f§i�36;0'§
.....
.... .....
j; i
..................................................................................
..........
BKRPT
40
HOUSE, RAYFORD
3
1234
153407
155963
137.50 07/11/8
137.50
RECAL
40
..... ..............
HuNt "' iWANbA
......
j�
. ......
is2j4
i'4j;fg'5
....... ............ ... t��;O ---- di� ... 6-fff47C -----
------
5343.85
..................................................................................................
...... ...•
ACTIV
..
;id'
t
...JOHNSON, BRENDA
3
1234
114631
214387
143.00 01/23/8
143.00
ACTIV
40
............. .. ..
............ . ......
...
...
............
...... . ..0.. 8 .....
469.69
...... Y**** ..8-. ...... ......
06 07
............
.. ....
LEGAL*46"
KILGROVE, EMMA
3
1234
163406
264382
52.41 07/11/8
08/26/8
PAID
40.
................ ................ ..
KIRK, FRANKLIN
.... - ....
3
....................
123�4
..............
155771
......... ........
101411
........................................ 7 ......
663.10 06 3078
363.10df/T5�/15-
. ......... * ...........
------ -----------
TO NWOR
------
PAYS
40
LEE, ALFORD
3;
1234
110933
363157
67.63 03/14/8
67.63
ACTIV
40
. ...............
off
............ .......
3
.............
1234
......... ....
163491
.. I I ... ...........
831428
..... . .................... ... . 7r ..................................
96.6!i wi i
96.83
.............................. .............................................................
TO ATLN
LOWERY, RANDY
3�
1234
114632
471365
301.72 01/23../8
08/15/8
PAID
40
. ...........................
............. ........... 7 7
.82 01 23 8
1123.82
... 7 ...... 7 ... . .............................................................................
07 07 8
iiwq-� ........
-PATTON. ROBIN
3
1234
143788
386152
281.09 07/24/8
281.09
ACTIV
40
PEACOCK, MN't .............. . ..
.......... 4 ......
i fj_4 ......
id --- 3'4'* _9"' 6** ....397657
... ------"*.................
* 0' * 8 '1'78
'425" ...... 5 ... 0
... ......... ........
......
*ACTIV* '*''...
40
PETTI T,'DANIEL
3
1234
124123
638801
2541.50 04/20/8
2541.50
08 /19/8
LEGAL
40
.....
---- 7* ..... 7 -1 -- -------
.34 06 30 8
...........
. ........ . ......................................
..
....... ..........................................
ACTIV
40
PRICE, MARLENE
1234
163498
776341
131.63 09/11/8
131.63
09/02/8
INACT
40
r
............... ...... ..........
RUSK MOLLY
.........
... ..................273.58 ----.................................................
01 23 8
-----
........ *
ACTIV
DOUGLAS
3
1234
143790
631136
562.50 07/24/8
08/02/8
PAID
40
... . .. .....
;.�STRICKLAND, CINDY
3
......................................
1234
t29118
............
365070
................... ................. .. . ..................
1527.63 04 200 8
1218.
------
...............
PAYS
40
TURNER, AUBREY
3
1234
163492
2221'21
304.27 09/11/8:
304.27
ACTIV
40
W., ... ............. _ 1 ....... ... ..
ILSON, PALMER
...... ..............
3
1234
... lb 0.-.-3-
... 6 ... 8112-19. ...........
. . ...... ..... ----- 2-11-4- ...... 9_17** ...... .. ..............................................................................................................................
06 30 8
7 7
214.97
TO LBCK
..........................
ACTIV
40
YARBRDUGH. KAREN
........................ I ...... . .....
3
.......... ......
1234
......
t10434
.................. I.-
324521
........... ........
113.80 03/14/B. .....................
................ .................................................
. ...... ..................................................................
PAID
...............................
40
TOTALS
37 ACCOUNTS..927..20.........................16,089.01
23
U.
............. ...... ............. . .........
.....................................
.............
..................................
...........
..........................
...........................................................................................................
8748.13
16 ACTIVE -
COLLECTION EFFORTS CONTINUING
.......
....................... .......... ......... .......
....... . . ........... ..........
137.50
........ ....... '
1 RECALL -
...... ...... *** ............. ......... ****,-,*,*,*-,* .........
PER YOUR REQUEST
........
.00
7 PAID IN
FULL
.......... .' ................
.. ........... ... - ............
346,30
.............. ......
2 INACTIVE
................................. ..........................................................................................................................................................................................
- COLLECTION EFFORTS EXHAUSTED,
RECOMMEND SUIT
................. ....... ..............
12.00
.......... w ........... .... .......
1 SETTLED
.... ......................... I ............
- PER YOUR APPROVAL
............................................. I .................... ............................................
I ...........................................................
.................
......................
.
3011.19
2 LEGAL -
LAWSUIT FILED
W
3062.94
5 PAYS - MAKING PAYMENTS
..................................................................
.................
....... .......... ..................................
315.78
............ ........
1 WRITE-OFF
....................................... ............ ...... .............. ................. I ......... R
- PROBLEM OR DISPUTE ACCOUNT, DO NOT RECOMMEND SUIT
WRITE OFF... AND DELETE THIS
ACCOUNT FROM YOUR SYSTEM
. .
. . ....................... ......................... ........................
.................
237.5
........ i b�;WkRuo'tAS
... 64*kkkoff
... *"""*"*'**
......
......... ..............
.........
217.61
1 9-W/O -
WRITE OFF THESE ACCOUNTS FROM
YOUR SYSTEM
.... ...... ...... .. * ............... .. ... ........
... * ....... .........
.. ... ...... *
............... ......
* ......
.......... * ........ ** -----------
HOWEVER, THEY REMAIN ACTIVE IN OUR SYSTEM
............................ .....................................................................................
.. ........ I ............ ............... .. ... . .....
.......... I .......................................
I--
............ I— .........
...... ............ I ......................... .........................................................
ACCOUNTS MANAGEMENT
CORPORATION
.................
........... .................. ............. ................................ .............. ....................................
ACTIVITY HISTORY OF YOUR
.................._._.....---..........._...CLIENT........
COMPANYOCTOBER.
i.j[j�4 .................................
.................................................................
198
...............
.......... ...................................................................
.........
LISTINGS
........................ .......................
COLLECTIONS
AGED .... COLLECTION ... !K
. ........
. ..............
iaft
uaf:f .................
dwwi4 ddcat:FY6
..........
DATE
....................
NO.
I ...........
AMOUNT
................ .... ....... ........ - .........
AVERAGE
- .............
10/8
........... I ........ ..............................................
TO -DATE
%
.............................................................
TOTAL
% . .............................
YIELD ......................................
MONTHLY
%
.....................................
YT11) %
PRIOR
..............................
19678
................
7087559 65
....... ... ..................................
360.18
928.00
. ..........................................................
1926666.59
27.2
.......................................................................................
745753.75
38.7
37.90
...................................................................................
538054.28
7.6
:04/ 8_
..........
201
.............
87254.51
............. ............. .....
434.10
...........................
335.00
..................................
28373.62
............... ...... ...................
32.5 .......................................................................................................
11317.44
39.9
56.31
27010.61
..................................
31.0 .......................
31.0
05/8
237
95688.34
............ ................................
403.75
242.14
............................
27189.23
....... ............ I ..............................................................................................................................................
28.4
10767.97
39.6
45.43
23727.01
24.8
......................................
27.7
06/8
... ..........
252
................-.....
109119.99
............- ................
433.02
.........I....................
140.00
...................................
25609.22
..................................................................................................
23.5
10100.72
39.4
40.08
.....................................................
29060.63
26.6
27.3 ,
:.07/8
.......... .
265
..................... ..............
107349.89
. .. - ......................... ... .
405.09
.............. ..............
360.78
........... .............
26899.04
.......................................
25.1 ................
10594.46
......................................................................................................................................
39.4
39.98
23396.58
21.8
25.8:�:'..
.........
is
08/8
.......... .
266
...................... ......
102374.84
............... ....... L ......... .... ......
384.87
......... - ........
633.59
....... ........ ........ ......
30360.58
..
....................................................
29.7
12080.48
............................................................
39.8
..
45.42
................
26316.61
.....................................................................
25.7
25.8
_09/8
.......... .
250
........................... ..........
93974.29
.... ....
375.90
..........................................
522.00
.................
22386.78
........ ................ ...............
23.8
................................................................................
8901.44
39.8
35.61 ...........................................
22087.54
23.5
25.4
277
109874.00
................. .... .............. .........
396.66
..........................
2609.40
...... .................
32543.19
............................................................................
29.6
12914.88
. ......................................................................................................................................
39.7
46.62
23320.70
21.2
24.8�
11/8
.. ....... .
278
...... .......... .... ...........
106501,19
........... ............... . ..
383.10
......................
247.50
...... ............................
25717.19
.............................................
24.1
..........
16118.60
.......................................................................................................................
39.3
36.40
24644.03
23.1
. ..............................
24.6'r.
12/8
.... ... .
188
..................... .................
70037.92
................ ...............
372.54
............
645.95
.................................
19644.61
.......... .....................................................
28.0
7729.16
........................................................
39.3
41.li
...................
20493.49
............................................
29.3 ....................
24.%
YEAR ........
........22....1.4
882174.97
398.45 ..........
.5...7..3...6.......3..6.............
......2. I 3...8...7...2..3.......4...6...........2..7.......1..
.................9...4...5..2...5.....1..5...
......3..9.......6..
..............4...2.......6..9...
..............2...2..0...0...5...7......2.
.0.................................2...4...A
ol/ 8
... . .
..................
333
............. .............
....... .......... ................................................
124570.77
............. ................. ............
374.09
..........................
...... - .................................
1781.03
......... 11 ....... ......................................................................................................................
..............................................
38134.32
30.6
....................................
15071.23
.............................
39.5 ............................................
. ........................................................................
45.26
29822.87
..................................................
23.9
..
23
242
97169.59
401.53
814.44
23965.47
24.7
9487.65
39.6
39.21
25874.53
26.6
25.1
.............. - ........
...... .......... .................
.......... I .......
....................................................................
.............................
........................................................................................
.
............. 302
ilOO79.7i
...... ......................................................................
364.50
931.51
...................................
29849.99
. .......................................
27.1
11885.14
1885. 14
39.8
39.8.r.•,..,,,...
39.35
39.35..,,,
30312.93
.................................................................
27.5
25.
164
................. . ...........
59323.98
..................... ....... ... ....
361.73
............. ........................................
1004.25
14154.34
.....................................................................................................................................................................................................................
23.9
5571.50
39.4
33.97
394tO.84
66.4
32.1
05/8
. ............
237
........ ..................
82716.30
... ......... ...... .........................................
349.01
957.76
..............................................................
22282.24
26.9
...... ...........
8820.53
..............................................................................................................
39.6
37.22
42931.31
................................................
51.9
35.5
272
.......................................
91048.87
.............. ...........
334.74
- .........................
1288.ig
................................
15938.18
......................................................
17.5
6126.40
................................................................................................
38.4
22.52
35116.13
.................................................
38.6
36.0
229
....................
........................ .............
373.57
.....................
2623.55
.......... .........................
13609.37
.......... .....................
15.9
................
...5442.71
...................................................................................................................
40.0
23.77
25872.06
30.2
35.
.
228
............. ............. I .......................................................................................
84983.09
372.73
3453-53
....... ................................
10938.97
..............................................
12.9
4375.56
............ ............................................................................................................................
40.0
19.19
29365.55
34.6
35.2
.......... .
242
.................. .........................
80239.15
.............. . ............................................................................................................................................................................................................................................
331.57
6993.98
10429.69
13.0
4138.73
39.7
17.10
31096.14
38.8
......................................
35...5
317
..............................I.............
.....................
..101953.61 - ....321.62
.50..7..4..64
.............................
5074.64
5.0.............
.2029.85
40.0
6.40
.V587.24 ........................................
3.1.0
35.0
........................................................................................................................
24922.88 184377.21
................. - .................................................................................................................................................................................................................
----- .. .... .. .
20.1 72949.30
............
TOTAL 24458 8887367.53 363.37 31587.24 2349767.26 26.4 913228.20 38.9 37.34 1079501.08 60.0
............................... I ............................................................... ............. ..................................................................... ....................... ............................................................... ................................................ ............
............... ............ ........................ ...................................................... ................. .............................................................................................................................................................................................................. ...............
......................................... .................. ................ ................ ................. .............................................. ........................ ................ ......................................................................................................................................
ACCOUNTS MANAGEMENT CORP.
FROM
BRANCH
LIQUIDATION
REFORT,f60
.......
CLIENT
M
DECEMBER,
1985
.......
LISTINGS .....:'
RECOV •:..:::.::.
: ....RECOVERY
PERCENTAGE!
BC...MONTH .......
:r::::.:"OVER
DATE
NUMBER
AMOUNT PD/FULL
CAN/RTN
COLLECTJONS
%
1
2
3
4
5
6
7
8
9
10
11
12
12
PRIOR
31203
8898,011.31
2105
4675
2448,443.76
27.5
.6
2.01
1.3
.7
.6
.5
.4
'' .3
.3
.2
.2
.2
.4
06/84
149
50,238.14
56
95
22.601.74`
45.0
6.5
7.4
8.3
3.7
4.2
3.7
.8
1.0
1.0
.6
.7
1.1
6.0
07/84
162
51,151.62
48
111
14,420.02
28.2
2.5
7.7
2.9
2.1
2.3
1.5
1.0
2,5
1.4
.6
1.6
.2
1.9
08/84
138
48,414.26
_....... ....._. _..
52
....
76
.. ... ...........
16,573.61
...................................................................
34.2
3.2
11.6 .................................................
6.3
3.5
1.8
.8
2.9
.......
3
.............
1.4
......_
.3
.. ..........._
1.0
........
.2
.....
.9
09/84
145
50,818.79
43
91
16,510.31
32.5
1.0
7.8
6.2
4.7
1.9
1.5
.7
.7
1.9
1.3
.5
1.4
2.9
10/8i4
202
59,,807.31
66
133
15,556.55
26.0
.9
5.3
7.9
2.8
2.4
1.8
1.3
.4
.7
4
.7
.8
.7
11/B4
i66
53,182.98
44
131
13,587.95
25.5
1.6
5.0
4.4
4.9
1.4
1.4
1.3
1.3
1.8
.4
1.2
.5
.4'
12/84
190
59804.33
46
161
17,685.BB
29.6
2.2
9.0
4.9
1.9
5.3
2.4
tk.8
1.4
.3
.6
1
3
YEAR
1152'
373.417...47
3.5.5,__..._.798
116.936 06
31..,3...2...5....7...6...
.5..8.....3..3....2..8.....1...9..
..1..4
..1...1......1..
1...
.6;
.8
.6
1.8
'
01/85_
177
64,077.28
56
_.... ._
134
....................................................
18.984.87
29.6
1.7
.................I...............
7.0
4.8
2.4
5.8
........
2.1
...................
1.9
1.2
.................
1.1
.6
_ ........
.7
.......................
.4
02/85'
213
66,584.65
55
158
17,176.97
25.8
1.9
5.1
6.4
3.2
1.6
1.3
2.4
1.2
.9
1.5
.5
03/85
211
67,308,.08
61
137
18.529.00
27.5
2.3
11.7
4.6
2.9
2.1
1.6
.2
.7
1.0
.5
04/85-
211
65,715.28
_ _:..
56
121
17,298.39
26.3
3.3
6.8
5.2
2.7
1.9
2.3
-1 5
1.7
1.0
05/85
237
86,383.87
61
176
21.116.12
24.4
1.7
8.7
3.6
3.1
2.6
1.4
1.5
1.8
06/85
223
79,429,60
49
251
14.893.70
1B.8
1.6
6.3
4.6
1.7
1,6
.6
2,2
'
07/85'
224
74„758.01
41
161
12,914.05
.............
17.3 ...........
3.4
5.6.
........-
2.2
2.0
.................
1.6
2.6
........_....
...........
......
... ....
... ......___
-........
'
08/85
293
105,619.08
39
47
15 569.97
14 7
2.3
4.3
3.0
2.9
2.2
0`
..
.. .. _
.
_..........
09/85
165
57,553.05
24
17
8.670.25 .......1..5.....1
.
9
.........................
6.9
.5.3
..
2.0
.........
_
............
..
.. _ ........................
10/85
301
105,588.48
28
16
8.516 22
8 1 ................
1.5
3.9
... .............
2.6
.........
...
..
i t/85
185
63.019 23
19...
_...7............
4,.273..29
6.8
1.9
4.9
........
.......................
........ _
_..........
.... .....
.......... ................
............
..
..
:k.....................
12/85
242
_.
88.235.14
_10
3.279.77........3...7.....3..7
.................
.......................
..
........
... ........
......
......._
.. ..
. .. _.
.........
.._ .......
x........
1„
YEAR
2682
924,271.75
499
1225
............................................................................
161.222.60
17.4
2.2
6.3
4.0
.......................................
2.6
2.4
1.7
........
1.6
................_
1.3
1.0
..
.8
.6
_..
.4
_
. ..........
.......... ........................
..........................
.........
.......................................
..........
.. ...._....
..
......
.... .....
..... .
TOTAL
35037
10195.700.53
2959
6698
2726,602.42
26.7
.8
2.6
1.6
9
.7
.6
.5
.4
.3
.2
.2
.2
._5
SAMPLE
t
GD0%
G
�-
AFTER
0
50�
L
I'
40%
E
c
BEFORE
T
30%
I
O
20%
N
Wl
8.0 INSURANCEBONDI N,G COVERAGE _........_ , .......
AMC's extensive liability insurance coverage' " is as varied and
comprehensive 'as anyin the industry. This broad coverage, although
"expensive, is intended to eliminate our client's risk of any liability
,.,►
whatsoever for our efforts after the account is referred to AMC for
-
collection.
The aggregate coverage under the corporation's Professional Liability
Insurance policy, including Errors and Omissions coverage, is
$5,000,000:00 per annum (See Exhibit C). In addition, AMC has in
force broad Workers' Compensation and Employers' Liability and
Automobile Liability policies that cover occurrences "ori" AMC's' Automobile
Liability policies that cover occurrences on AMC's premises or elsewhere
(e.g., a client's premises). AMC has a Comprehensive General Liability
policy in force that cove"rs. _ even AMC's independent contractors (See
Exhibit D) . The Corporation effectively bonds all of its employees for
the benefit of our clients by maintaining a Blanket Crime and Employee
Dishonesty policy that covers AMC against, and protects our clients from
any loss as a result of, fraudulent or dishonest employee conduct.
z
Finally, in order to provide against the highly unlikely event that the
aforementioned coverage would be inadequate, AMC maintains an
%^
"umbrella" form Excess Liability policy in the amount of $5, 000, 000.
.,In 25 years, AMC has not had a single claim filed against our $5 million
coverage for errors,. and omissions, nor have we had any unresolved
complaints on file with federal, state or local authorities in connection
with our collections or other services. As a result, AMC receives the
lowest available rates for the broadest coverage. Because we have, ---,-
scrupulous ly avoided costly mistakes for which we must „„charge our
clients, as a _competitive edge, AMC protects every client against any
loss attributable to our n t actions and omissions without increasing the rate
.._a __ _ _._
�
consume. account to
g r client can refer an
charSled the client,...." Thus,
AMC in the confidence that the client will not be exposed to any liability
as a result of our collection efforts.
i
f:
{
•
_.. :. ...
.: ... •. ,.:-" ..on Rw ""., hrtt +eWMr'P*"+.`•['w'"4;.:..^ y"ti . xJma:rtvwli. mvs w.re(+::'rzcrsw i..wewie
No Text
RETAIL REF `irRF CE!
We. are proud of our distinguished clientele. Please feel
free to
contact our references.
Neiman-Marcus
Carter, Hawley 8 Hale
2620 North Haskell
Dallas, TX 75204
Mr. Larry Jenkins............ 4'W Wvi .'-4." (214)
827-0414
American General Insurance
29'f9 AI en Parkway LNG Tower
Houston, TX 77019
Mr. Cecil Watts..,........ ............•,...,(713)
522-1111
Hertz Rent-A-Car _.
Pb. Box 25722
Oklahoma City, OK 73125
_ ......
,.. .
Mr. Pat' T`eague ............ .., v,,,.;.. -.. (405)
721-6440
....... .
Citicorp Credit Services, Inc.
''..
P. O. Box 13840
Albuquerque, NM 87192
Mr.Tom Doherty................ ,, ....,..,,., . (505)
292-9400
Frost Brothers
`
217 W. Houston
San Antonio, TX 78205
Mr. Oscar Randolph. .................... (512)
226-7131
Joske's
P. O. Box 2506
San Antonio, TX 78201
Mr. Malcolm Long..... ... . (800)
292-1115
Capital Consultants Management Corporation
10500 Richmond Avenue, Suite #11.1.
Houston, TX 77042
r-
Mr. Brent Herrington........ . (713)
975-6991
r�
r
No Text
11.0 ADDITIONAL INFORMATION
RATE SCHEDULE;
Check collection - unit price
per check
Account collection -Lubbock
Power 8 Light
,.,
1. Current accounts:
30 days
or less
u
2. Accounts:
31 -
60 days
61 -
120 days
121 -
180 days
181 -
year
1 year -
18 months
•=
over 18
months
.,..:..
Account
collection - Weed Mowing
1 .
Current accounts:
30 days
or less
2.
Accounts:
31 -
60 days
61 -
120 days
121 -
180 days
181 - year
1 year -
18 months
over 18
months
Account
collection - Water S
Sewer Pro
Rata
1.
Current accounts:
30 days
or less
2.
Accounts:
31 -
60 days
61 -
120 days
121 -
180 days
181 -
year
1 year, -
18 months
over 18
months
Account
collection - Funeral
Home - Accounts
Receivable
1.
Current accounts:
30 days
or less
2.
Accounts:
31 -
60 days
61 -
120 days
121 -
180 days
181 -
year
1 year -
18 months
over 18
months
$10.00
30.0%
30.0%
35.0%
39.5%
39.5%
48.0%
48.0%
10.0%
10.0%
10.0%
10.0%
15.0%
15.0%
15.0%
10.0%
10.0%
10.0%
10.0%
15.0%
15.0%
15.0%
10.0%
10.0%
10.0%
10.0%
15.0%
15.0%
15.0%
(28)
OWN
...,..,
Account collection - Lot Purchases - Accounts Receivable
1. Current accounts: 30 days or less
2. Accounts: 31 60 days
61 - 120 days
121 - 180 days
181 year
1 year - 18 months
over 18 months
ection - Paving Assessments
vent Billings
t accounts ( less than 31 days overdue)
sent accounts 31 - 395 days
Over 395 days
(29)
10.0%
10.0%
10.0%
10.0%
15.0%
15.0%
15.0%
9.0%
10.0%
20.0%
No Text
No Text
No Text
EXHIBIT A
The following is the corporate brochure for Associated Credit. _Services
[ACS)
P".
a+ ;
w '
I
IIAR
6 .
Associated Credit Services strives
to bring you the best possible
service in credit reporting, account
solicitations, and credit collections.
e've been in the
credit business since
1898. During these
almost ninety years we've
grown from a small, one -city
credit reporting agency to one
of America's largest national
networks because of the level
and value of service we
provide to business people
like you. We now have offices
in Chicago, Norfolk (VA), Des
Moines, Dallas, Indianapolis,
and Minneapolis, as well as
our Houston headquarters and
additional locations in Texas.
Our Associate bureaus,
which participate in the ACS
credit reporting network on a
contract basis, span more than
180 cities. The network, which
has been known as the Pinger
System for many years, covers
the central U.S. from border
to border, and extends
through the Midwest to the
central portion of the East
Coast.
Our data center stores credit
records for more than 80
million individuals, supports
more than 4300 on-line
terminals and over 30 direct
computer -to -computer
connections, and sells more
than 100,000 credit reports a
day.
ACS does not rest on its
laurels. We are proud to have
been pioneers in credit
computerization in the 1960's;
we are pleased that key
members of our staff played
major roles in the
development of industry
standards for objectivity,
accuracy, and uniformity
during the 1970's. But the
decade of the 1980's has a
new set of concerns, and ACS
is meeting them.
Credit managers today are
tightening up operations for
greater productivity, creating
trends such as:
centralization of local credit
offices into regional and
national processing centers.
automation of the credit grant-
ing decision through scoring
programs and computer -to -
computer connections.
consolidation of credit report
purchases, reducing the
sources that must be dealt
with to the smallest possible
number.
Associated Credit Services is
engaged in vigorous program
development to meet these
industry demands.
Seeking opportunities for
growth, ACS merged with
Computer Sciences
Corporation in 1982. Credit
reporting was a logical
extension of the varied line of
commercial data services
offered by CSC, which is one
of the world's largest and
most diversified information
service companies. With
CSC's backing, ACS continues
to expand both our range of
services and our areas of
coverage.
ACS has credit grantor
customers throughout the
U.S., including many beyond
The ACS data center stores credit records
for over 80 million individuals and supports
more than 4300 on-line terminals, as well
as over 30 direct computer -to -computer
connections.
the geographical area covered
by our consumer file base.
Due to the centralization of
credit processing by many
credit grantors, some of our
customers prefer a single,
nationwide membership in our
ACS network, rather than
individual contracts with
several credit bureaus.
Some of these large
installations are serviced by an
ACS bureau in the immediate
trade area. Representatives
from our national head-
quarters office call on the rest
to make sure they receive the
service they need.
One of our finest national
services is the communications
network we provide for our
national customers. They
enjoy toll -free access from
major cities via either Infonet
(the worldwide telecom-
munications network of our
parent company, CSC), or
Telenet, another public
telecommunications network.
present a brief description of
the full range of services we
offer every credit grantor
using the ACS system. And
we ask you to keep in mind
that this is a changing and
dynamic set of capabilities.
They are continuously being
adapted and improved to
provide an ever increasing
level and value of service to
you, the credit grantor ...
because we want very much
to be your Number One credit
reporting source.
most major cities Tor creait grantors tnar
access credit records by terminal or
mainframe.
r
I
ACS provides top-quality data —
accurate and up-to-date.
f course, the most
critical characteristic of
a credit reporting file
is the integrity of the data. It
must be accurate, up-to-date,
easy to access, capable of
being verified and corrected
when necessary, and secure.
ACS has always been deeply
committed to these goals. I
We pride ourselves on our
extremely rapid data entry.
Approximately 90% of our 1
incoming data arrives on
accounts receivable tapes from
over 3,000 suppliers. We
routinely enter these tapes
within 48 hours of receipt.
We also have exclusive '
methods of assuring the
accuracy of our data. To
prevent erroneous material
from being entered, the
content of each tape is
examined before the new data
is allowed to overlay the old.
If errors of a type not
detectable by this inspection
find their way into the file,
our unique DOCK feature
permits us to 'lock out' a
single credit grantor's data,
preventing it from being
reported until it can be
corrected.
ACS's topnotch informat
format which is informative,
easy to read, and in "plain
English." Our new standard
credit report contains more
detailed payment history
information than ever before,
as well as a convenient
ACS enters accounts receivable data from
over 3,000 suppliers, usually within 48
hours of arrival.
ACS delivers the credit report
conveniently, in your choice of
delivery methods, credit sources,
and formats.
ssociated Credit
LX Services has file
delivery methods to
suit the convenience of every
credit grantor. Most of our
customers prefer in-house
terminals, which can pull
reports either in batches or
one at a time. However,
reports are also available by
phone or mail, and some
customers (especially mortgage
companies) prefer to send a
messenger to pick up reports
from the nearest ACS bureau.
Our Application Processor,
AP, is even faster than a
standard terminal. It enables
your operator to do three
things at once: enter input,
transmit data, and print credit
reports. AP is so simple that it
can be learned in minutes. It
prompts every entry, enabling
experienced operators to
The ACS Application Processor can
evaluate credit applications, pull credit
reports, assign account numbers, print
accept/decline letters, and more, the user
selects the appropriate software package
to meet his needs.
double their output. This
feature also enables new
operators to become
productive immediately, taking
the problems out of employee
turnover. As AP uses only
one input format for all 5
major credit reporting
networks, it reduces
memorization 80% and
eliminates sorting apps by
vendor, saving large amounts
of time. Furthermore, AP lets
you control which network
you buy reports from in each
area of the country. AP is
available in 3 levels of
sophistication. You can start
with fast, easy, high -quality
credit reporting, then upgrade
inexpensively when you need
to automate your scoring
procedure, assign account
numbers, print accept/decline
letters, or generate production
statistics.
For those with especially
high -volume reporting needs,
ACS also offers CPU -to -CPU
connections enabling the credit
grantor's computer network to
draw reports directly from
our data center. A further
refinement is our tape -to -tape
arrangement, under which
your data center and ours can
minimize communication time
by collecting information onto
a tape, then transmitting the
taped data over our communi-
cation lines all at once.
ACS delivers up-to-date, accurate credit
information by several methods. Most
popular is the the in-house terminal, which
gives you an immediate printed report.
{
ACS offers the most flexible search
methods in the industry.
ecause we feel it is
important to be
responsive to our
customer's needs, Associated
Credit Services has always
F
accessing options than any
other credit reporting system.
The information we store is
useful only if our customers
can find it %AThPn +11,M1 71on14 ,+
}+4F M4R
ACS gives you more ways to locate the Z
consumer's credit record than any other rs
reporting system, enabling you to open
more profitable accounts more quickly.
one access path: the
consumer's name and address.
If the consumer's name is
listed differently in their files
than on the application, you
receive a No Record.
ACS provides ways around
this impasse. You can access
the credit record by address
only, by the subject's account
number with a credit grantor,
or by Social Security number;
by the credit bureau's ID
number for the subject, if you
have it from an earlier report;
or you can have our computer
present a list of near -matches
for visual review — the perfect
solution for nicknames,
missing middle initials,
difficult spellings, and similar
puzzling situations.
Our Cross Bureau Search
goes a step farther: if our
computer finds no record of
the applicant under his
present address, it checks the
ACS bureau covering his
former address, by zip code.
By providing more ways for
you to locate the consumer's
file, ACS helps you open
more good accounts and avoid
more unsatisfactory ones.
These additional search
methods are valuable tools for
every credit office, so the ACS
bureaus provide training and
reference materials to assist
your terminal operators in
using them.
I
ACS increases your sales through
Innovative customer promotions.
accounts, or
New
increased activity on
existing accounts, are
the only ways to generate
more sales dollars. ACS
Business Development
Services can pre-screen your
prospects (or your customers,
if you wish) from our files,
select those that meet your
criteria, and conduct a
promotion for you. These pre-
screened names can be used
"
for mailings, phone
solicitations, or other types of
campaigns.
w
ACS has extensive
knowledge of this field,
drawing on nearly 20 years'
experience with automated
-w
pre-screening. Our work in
the last few years includes
designing programs which
wa
incorporate credit grantors'
point -scoring algorithms. This
recent experience places ACS
in the vanguard of pre-
screening technology. In
particular, we have become
skilled in developing pre-
screening models for large
national credit grantors who
want to select prospects on
the basis of a combination of
several factors in the credit
record.
For instance, such a
program may incorporate not
only standard criteria such as
length of history, amount of
credit, and absence of
derogatory data, but also
o-
subordinate factors such as
recent activity, number of
inquiries, or the presence of
particular types of accounts.
By arranging certain
configurations of factors, we
can create a list of the
prospects most likely to
respond to the promotion, to
use the account once it is
opened, and to be low in risk
of delinquency.
ACS offers prompt delivery
on our custom programs, and
even faster turnaround when
you use our standard package.
Our representatives can work
with you to design a cost-
effective program to open new
accounts, announce the
opening of a new location,
send a special offer to
preferred customers, or
accomplish other objectives
you may have.
ACS s extensive knowledge of automated
pre-screening of consumers enables us to
construct promotions that bring you the
best customers according to your
specifications.
I
ACS offers programs to control
your receivables.
nce you have opened
a credit account, it
L) pays to do a bit of
preventive maintenance, rather
than allow a collection
problem to develop.
Associated Credit Services has
credit maintenance programs
for you, too.
Under Account Monitoring,
we run your accounts
receivable tape against our
credit file to screen your
present customers. Late
payments to other credit
grantors, events of significant
delinquency such as
repossession, or excessive
recent inquiry activity will
indicate accounts that need
special attention. Groups of
customers with good credit are
candidates for higher account
limits or a promotional
mailing. This program gives
you a one-time assessment of
your current account base,
and can be repeated quarterly
or as often as you like.
Account Review focuses on
the individual customer, rather
than scanning the entire
account base. You receive a
full file report to evaluate the
customer's suitability for loan
re:
authorization, card re -issue or
cancellation, or account re-
activation. Most ACS bureaus
offer a reduced rate on these
reports if ordered by the
customer's account number.
The Alert program is a
watchdog. Rather than
focusing on either a specific
customer or the entire account
base, Alert watches for only
those customers whose
records take a sudden turn for
the worse. When any one of a
set of danger signals (such as
delinquent payments,
bankruptcy, repossession, and
several other indicators of
impaired ability to pay)
appears in the credit record of
one of your customers, we
send you a full credit report.
you keep your receivables under control
and prevent collection problems from
developing.
17
0.
P.,
ACS provides ways to collect your
past -due accounts.
he ultimate success of a
credit sales operation
lies in receiving
payment, and in timely
fashion. So ACS is active in
debt collection also.
ACS Collections Inc.
operates agencies serving the
trade areas of Houston and
several other Texas metro-
politan areas, as well as Des
Moines, Iowa. Our well -
trained, experienced staff
collects your unpaid balances
discreetly, ethically, and in
accordance with all applicable
laws and regulations. Our
computerized collection
system, Collect-O-Matic,
enables our collectors to offer
- Flom 4x74rroc..
automatic linkage to credit records.
Each ACS Collections office is
closely affiliated with an ACS
credit bureau — a great aid in
locating debtors and
motivating them to pay. Your
collection account is entered
on the debtor's credit record.
faster turnaround, because
our automated new -account
entry eliminates time-consum-
ing manual processing.
higher ratio of workable
accounts, because computer
matching of new accounts
with credit records is more
thorough and more accurate
than manual searching.
�Io-viHle Ief�ov ceranc ���ov�irrY
clients custom wording of
their collection letters, as well
as custom scheduling of up to
five intervals between notices.
exceptional pre -collection service
handled by us, saving the
client much work, time, and
postage, yet enabling clients to
compose their own notices.
In addition to the collection
agencies owned by ACS, over
50 others which are affiliated
with credit bureaus on the
ACS system streamline their
operations with Collect-
O-Matic.
ACS Collections also collects
bad checks, whether received
on a credit account or given
for goods or services at the
sales counter. The client
receives the full face value of
the check; payment to ACS
Collections is provided by the
penalty charge to the writer of
the check. This service is a
great time-saver for the client,
as the checks are sent directly
to ACS Collections by
the bank under a master
authorization from the client.
ACS operates collection services in several
cities. In addition, over 50 collection
agencies affiliated with credit bureaus on
the ACS network use our agency
automation system.
ACS is prepared for the coming
challenges in credit — prepared
to meet your needs.
ACS is engaged in ongoing research and
development to provide the programs that
you and other credit grantors will need in
tomorrows competitive business
environment.
ssociated Credit Services
Alooks forward to meeting
the challenges of a
changing credit industry. It is a
field in which recent developments,
both regulatory and technological,
have introduced new hazards
along with new opportunities.
We feel that our future depends
upon close cooperation with
credit grantors, credit bureaus,
and our parent corporation.
The commitment to excellence
that all CSC companies demand
of themselves is firmly anchored
in a dedication to satisfying
the customer's needs. For this
reason, ACS's plans for our own
future are closely involved with
you, our customer. We are
sensitive to your needs for new
services; they are the reason for
our expanded research and
development efforts.
In order to succeed, we know
we must provide services which
not only are readily available and
appropriate to our customers'
needs, but are also cost-effective
for them to use. Aided by the
financial strength and technical
support of Computer Sciences
Corporation, we are preparing
new services that you and other
credit grantors soon will be
needing in tomorrow's increas-
ingly competitive business
environment.
As you move forward into
the uncertain but exciting
environment of a rapidly
changing credit and financial
world, ACS will continue to
be ready to serve you, and to
serve you well.
No Text
n
ry-•
COMPUTER SCIENCES CORPORATION AND SUBSIDIARIES
FINANCIAL. HIGHLGHi'
1986
1985
1984
Revenues
$838;587,000
$723,493,000
$712,224,000
Operating income _
60,194, 006
47, 625, 000
47, 724, 000
Income before taxes
42, 764,000
41, 057, 000
30, 483, 000
Net earnings
23,948,000
27,118,000
18,266,000
Earnings per share:
Primary
$1.69
$2.02
$1.3.2
Fully diluted,
$1.61
$1.92
$1.28
Working capital:
94, 384 000
92194t 000
77, 988, 000
Stockholders' equity
213,853,000
186,221,000
158,327,000
,..
Total assets...
467,734,000.
431,403,000:
397,994,000
Number .of shares "
-
outstanding at year-end
1 949' 271`"
13,699,595
13,652,970
Consolidated, Statemenj $$. f, Earnings
r -
(In thousands except per-share amounts)
�-
Fiscal Year.Ended
March 28,1986
, March 29, 1985
March 30, 1984
'
REVENUES ...... ,
$838,587
$723,493
$712,224
EXPENSES:' _
Costs of services, excluding depreciation and
amortization .........................................686,564
593,294
584,109
Operating overhead _ , . ..
70,1y3
62,373 -
60,410
Depreciation and amortzation
20,201 _
19,981
778,393
_ 675,868
664,500
OPERATING INCOME,:.
`, e
CHARGES ........... w w:.w
60,194
47,65
47,`724
NET GAIN FROM SALE AND PHASE DOWN , .-,,.. _
..
OF OPERATIONS . ..:. ....
91500
'
CORPORATE CHARGES:
Interest and other income (Note 4) ....._ ..
(904)
(1,963) ..
` . - - - (1,499)
Interest expense ............... , ........ , ; . ,.
61533
6,840
5,253
General and administrative expenses....._.. _ ,_..,
_ 11,801
11,191
13,487
:
17,430
16,068
17,241
INCOMEBEFORE.TAXES µ ,. :..
42,764
41,057
30,483
TAXES ON INCOME.(Note 6) .............:..:...
18,816
13,339
12,217
NETEARNTNGS : , . .. , .....
$ 23,948
$ 27,718
$ 18,266
EARNINGS PER COMMON AND COMMON
EQUTVALENTSHARE,(Note 1) ::......` : ...._
Sl.d9 ,`
$2.02
EARNINGS PER SHARE ASSUMING FULL
DILUTION (Note 1) ................
t
(See Notes to Consolidated Ftnanoial Statements) '
Liabilities and Stockholders' Equity
March 28,1986
March 29,1.985
CURRENT LIABILITIES:
Notes payable (Note 3) .:....:...:.......,_
$ 18,157.
Current maturities of.long-term liabilities (Note 3) ...............
6,105
1,891
Current debenture sinking fund liability (Note 4) ................. ,
2,500
--
'""
Accounts payable ...... . ...........................
Accrued payroll and related costs (Notes E and 5) ............. . . , ..
20,580
42,890
22,787
38,639
Other accrued expenses ......... .. .. . . . ....
Advance contract payments (Note 7) .. .... .... •
39111
u~2,209
26,276
8,504
Federal, state and foreign income taxes (Note 6) ..................
81,155
80,472
Total current liabilities .;.. ..:. .:.
205,766
196 726.
LONG-TERM LIABILITIES, excluding current maturtes(Note 3) ....
16,026..
13,519
_
COMMITMENTS ANDCONTINGENTLIABILITIES (Note 7) ...:.
--
6% SUBORDINATED CONVERTIBLE DEBENTURES
due September 15,1994, excluding current liabi ities (Note 4)
�.
STOCKHOLDERS' EQUITY (Notes 1, 4 and 8):
Preferred stock; par value $1 per share; authorized
1000,000 shares; none issued ..... , .... , , . ,.
Common stock, par value $1 per share; authorized 25,000,000
shares; issued 14,973,352 shares (1986) and 14,960,466 shares
(1985) ...........,: ,,.. , ._ .. _ .•...... _.. _. _. ��_M_..�... �..�N�.
14,973
14,960
Additional paid -in capital .. , ....:..... , .,,_ , .,,; ......... w..
15,863
13,888
Earnings -retained for use in business ,,.._._._. ...._ .. _
_. 192,150
168,202
'.,
Foreign currency translation adjustment .......... ; .. , ; . ,., _ ..
_
_. (741)
(850)
_
Less common stock in treasury, at cost,1,025081 shares (1986)
..
and 11260,871 shares (1985) ......................... ..; , .., . _
8,392
9,979
Total stockholders' equity ....................... , .:...
213,853
186,221
::. $411;4"0--- ._ ....,.
",,
r
Consolidated Balance Sheets...
(In thousands except shares)
Assets
�.
March 29,1986
March 29,1985
CURRENT ASSETS:
Cash, including restricted amounts (Note 7) ....................
$ 7,914
$ 9,921
Short-term investments, at cost which approximates market value,
substantially all restricted (Note 7) ..........................
4,645
8,090
Receivables, net of allowance for doubtful accounts,of
$17,,867 (1986) and $9,841(1985) (Note 2) ....................
274,675
263,403 '.'
Prepaid expenses and other current assets ....................
12,916
8,260
Total current assets ................. •_, ..... ,, .
300,150
289,674
INVESTMENTS AND OTHER ASSETS:
°^
Investments in and advances to unconsolidated affiliates (Note 1) ...
1,012
2,789
Investment in common stock (Note 10) ........................
-
13,300
Purchased'credit information files, net of accumulated amortization
of $4,820 (1986) and $3,556 (1985) (Note 1) ..................
29,%9
13,393
Purchased software, net of accumulated amortization of $521
(1986)...`.................................• ............
11,946
-
Excess of cost of businesses acquired over related net assets, net of
accumulated amortization of $3,171(1986) and $2,801(1985)
(Note 1).......................................
_ 17,877
15,326
Other assets ..................... . .... ...... ,.
6,248
6,176
Total investments and other assets .......... .. ....... ..• • • .
67,052
50,984
PROPERTY AND EQUIPMENT -at cost (Note 1):
Computers and related equipment .....:....... . ................
99,490
89,907
Land, buildings and leasehold improvements ............ .. .....
62,496
54,559
,..
Furnitureand other equipment ..................... :...... ...
31,502
27,572
193488
172,038
Less accumulated depreciation and amortization .................
92,956
81,293
Net property and equipment .............................
100,532
90,745
$467,734
$431,403.
PWA*
(See Notes to Consolidated Financial Statements)
rWA
Consolidated Statements of Changes in Financial-Postion
(in thousands)
Fiscal Year Ended__..
_.
,.,
March.28,1986
March 29,1985
March 30,1984
SOURCE OF FUNDS -
..
...
Operations: ,
Net earnings ..... , ........., , . , _-.. . _q��,.
a23,948
$18,218
".
$18,266
Add expenses not requiring outlay of working
capital in the current period:
Depreciation and,amortizationof property
and equipment .......... ,, ._..
Other amortization ..
19,470
2,835
18,335
3,405
18,457
1,524
FUNDS PROVIDED FROM
OPERATIONS .... ... .. : �.. ...........:46,253
39,958
38,247
■^
Sale of investment in common stock .. .... ..
13,300
—
—
Disposition of property and equipment, net
P� � P Perk' �•P ..... .
3,391
" .;00
7,836
Sale of stock pursuant to employee
.,
stock option plans .. , .. •.
3,227
486
1,442
Increase (decrease) in long-term liabilities .. . " ,
2,617
90448
(1,620)
Decrease (increase) in investments in and advances
to unconsolidated affiliates ..
1,777
1,9 78
103)
Decrease (increase) in other
(2(6
Othe>~ net ..... ......
26
545
_
105
..
TOTAL FUNDS PROVIDED; .....
$l0A88
$57,965
$43,215
APPLICATION OF FUNDS:
Sale of Paid Prescnphons, Inc .
.�
Investment in common stock ... $ -
_. n,
$13,3
Decrease in long-term liabilities ..
Decrease in long -tenor assets
1
(34 ---
!'-•
Net gain on sale ..... . _.... _..
(�9150_0)
.. x_..�.....�..� ,..,...�
Funds used560
., .._.,,
—
�
Acquisitions and investments .
21
34,
_ w
-----M + " 19 1
*�
Purchase of property and equipment ...._. , ..., . _
3Q8439,�46
21,235
Portion of long-term liabtuties and debentures
Portion
transferred to current
5,298
8K6
687
Retirement of debentures .. --
w. ........
2,500
.
2,5 00
Nefincrease in worWngcapital (Note 11) ......... ,
12
�,�
18,602
TOTAL FUNDS USED............... .
$70,488
'"57;965
...._v.
$43,215
(See Notes to Consolidated Financial. Statements)
r
r•a
Consolidated Statements of Stockholders' Equity
(In thousands except shares)
Earnings
Foreign......
Common
Stock
Additional
retained 1., _
currency
_
Common
^paid -in
for use in
translation
stock in
Shares
Amount
capital
business
adjustment
treasury
Balance at April 1,1983 ..: ;
14,917,271 '
$14,917
$12,611 $122;218 $(456 (10,814)
Exercise of stock options . , . . ,
24,195
24
787
—
- -_
631
Conversion of, debentures
1,000
1
26
Net earnings .. ...... .. .. _..
—
--
-- 18,266
—
-
Currency translation adjustment , .
(84)
Balance at March ;30,1984 ........
14942,466
14,942
. �6
13,624
14 ,484
Exercise of stock options ....... , .
18,000.
18
264
—
-
204
s Net earning..' ...............
-
27,718
—
—
.�
Currency translation adjustment
(310)
—
Balance at March 29,1985 ..........
14,960,466
14,960
13,888'
168,202
(850)
Exercise of stock options ........
1,640
--
—
_ 1,587
±-�
Conversion of debentures ......
_. _
12,886
13
335
-
—
Net earnings ........ .. , . .
—
--'77777
23,948.
Currency translation adjustment
.. _.._.
. 109
—
.-
Balance at March 28,1986 .._ .14,973,352
$14,973
$15,863 $12,10(
(8, 2)
(See Notes to Consolidated Financial Statements)
}
,...
r
.
No Text
No Text
r�
r
.
RESUMES ...
"
G. MARK. DOVE .....:...
Educe
Texas, Tech University, Lubbock, Texas; Four years undergraduate
study in Business and Journalism
Professional. Experience
,.,
Accounts Management Corporation, Lubbock, Texas
Operations Manager. Primary re'spons!biIities include overseeing daily
operations of Lubbock branch_ . Coordinate effort of unit managers and
supervisors. Supervision of training of personnel, both clerical and
. _
collection, and promotion of personnel to Unit level. Lubbock has
received "Branch of the Month" awards in the last years.
-
Previously served as a collector in February of 1980, promoted to
`
assistant manager in October, 1980.. Transferred to. Houston in June,
1981 'as a collector. Primary responsibilities included implementation of
�.-
day-to-day procedures and systems and training within Houston branch.
Promoted to Unit Manager in August, 1981. Primary responsibilities
included management of all aspects of the Unit.
Promoted to Operations Manager in December, 1981, officially assumed
A,
those duties January 1, 1982.
SUMMARY
AMC - Lubbock branch - has a total of thirty-one employees consisting
of
•�+
1 Operations Manager
1 Marketing Manager
'
1 Sales/Service Representative
2 Unit Managers
18 Collectors
.
1 Clerical Manager and clerical support staff including:
1 Bookkeeper
1 Skiptracer
5 Research Personnel
INDIVIDUAL JOB DFSCRIP7IOI5`
Operations Manager - Responsible' -for a I I _ daily operations "-"-of' the
collection and clerical staff. Hiring and supervision of developement of
..
all employees. Also in charge of coordinating Operations with the sales
department for the benefit of clients.
Marketing Manager - Responsible for coordinating and maintaining all
duties and performance levels of the marketing department. Training
,.,
and supervision of all marketing - personnel, maintaining an adequate
number of new sales per month as well as servicing existing clients.
Handle all major client communications. Communication and coordination
of efforts with operations department.
r
Unit Managers = 1n charge of collector development and the main line of
communication between the branch manager and the collectors.
Receptionist/Typis-"t - ' The receptionist is in' charge of all typed form
correspondence within the branch. She also will greet debtors and
write receipts for all payments made. by debtors at the office.
Central File Supervisor In charge of all clerical""functions within the
office. Major concerns-,are'..training of new clerical employees and
correlating the clerical effort to those of the collection staff.
Service Representative -' Responsible for communication with clients with
�.,
regard to complaints, verification of payment and additional information.
He/She maintains and increases :volume of placements through telephone
d
and/or personal contact,maintains client correspondence files.
Collectors - The Lubbock- office of ;AMC~ has eighteen collectors'. The
primary responsibility of the collectors is telephone contact with the
debtor. He/she must be knowledgeable of, the account, debtor and
r-
client and use this information " to persuade the debtor that it is
advantageous to a in full Collectors must be knowledgeable of the
Fair Debt- Collec ion Practices `-Act; :_ilia State Co7ection Practices Act
(when applicable) and our own Code of Contract.
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