HomeMy WebLinkAboutResolution - 3891 - Contract - AT&T - Pay Telephone Long Distance Service - 05_14_1992Resolution No.
May 14, 1992
Item #26
3891
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock BE and is hereby authorized and
directed to execute for and on behalf of the City of Lubbock a Contract by and
between the City of Lubbock and AT&T for pay telephone long distance service
for the City of Lubbock, attached herewith, which shall be spread upon the
minutes of the Council and as spread upon the minutes of this Council shall
constitute and be a part of this Resolution as if fully copied herein in
detail.
Passed by the City Council this
aneyte boya, Lity Secretary
APPROVED TO CONTENT:
ene a s, urc asing Manager
APPROVED AS TO FORM:
uon is u. vanaiver,
City Attorney
�DGV:js/L0NGDIST.RES./D2-Agenda
rst AM S
City of Lubbock
P.O. Box 2000
Lubbock, Texas 7J457
606-767-2167
REQUEST FOR PROPOSALS
RFP #11836
Office of
Purchasing
Sealed proposals addressed to Gene Eads, Purchasing Manager, City of Lubbock, Texas, will be
received at the office of the Purchasing Manager, Municipal Building, 1625 13th Street, Room L-04, Lubbock,
Texas, 79401 until 2:00 o'clock a.m. on the 12th day of March. 1992, or as changed by the issuance of formal
addenda to all proposers, to furnish all hardware and software for:
PAY TELEPHONE LONG DISTANCE SERVICE
The specifications, proposal forms and contract documents may be examined at the office of the
Purchasing Manager for the City of Lubbock, Texas.
Attention of each supplier is particularly called to the Schedule of General Prevailing Rate of Per
Diem Wages included in the contract documents on file in the office of the Purchasing Manager of the City of
Lubbock, Texas. Each supplier's attention is further directed to the provisions of Article 5159a, Vernon's
Ann. Civil St., and the requirements contained therein concerning such wage scales and payment by the vendor
of the prevailing rates of wages as heretofore established by the City of Lubbock.
The City of Lubbock hereby notifies all suppliers that in regard to any contract entered into
pursuant to this advertisement, minority and women business enterprises will be afforded equal opportunities
to submit proposals in response to this invitation and will not be discriminated against on the grounds of
race, color, sex, or national origin in consideration for an award.
There will be a preproposal conference on 3rd day of March, 1992, at 10:00 o'clock a.m., Committee
Conference Room 103, Municipal Building, 1625 13th Street, Lubbock, Texas.
-;7-.
BY:Gene Eads, C.P.M.
Purchasing Manager
CITY OF LUBBOCK
REQUESTS FOR PROPOSALS
PAY TELEPHONE
LONG DISTANCE SERVICE
GENERAL INFORMATION
1.01 SECTION INCLUDES
A. PURPOSE
B. CURRENT ENVIRONMENT
C. TECHNICAL SPECIFICATIONS
D. VENDOR QUESTIONNAIRE
E. PROPOSAL ANALYSIS
CRITERIA
1.02 PURPOSE
The City of Lubbock is requesting proposals for inter-LATA and
international, long distance service, for pay telephones located in
various City facilities.
1.03 CURRENT ENVIRONMENT
Sixty three City of Lubbock facilities currently have pay telephones
available for public use. With the exception of thirteen (13) AT&T Card
Caller telephones located at Lubbock International Airport (LIA), all
pay phones in City buildings or on City property are owned and
maintained by Southwestern Bell Telephone Company. The greatest
concentration of pay phones is located at LIA, with fewer numbers
located at the Memorial Civic Center and Auditorium Coliseum,
respectively. The remainder are single units at Community Centers,
Softball Fields, Libraries and other Municipal Buildings.
.
1.04 SPECIFICATIONS
Vendors shall provide a comprehensive description of the long distance
pay telephone services being proposed, based on specific criteria listed
below.
A. CONVENIENCE TO PUBLIC
1. Operator service must be available 24-hours a day for call
handling, domestic and international directory service,
complaint reports, and credit adjustments for cutoffs or
poor transmission.
2. Vendors shall state, in writing, their plans for compliance
with Americans with Disabilities Act, (ADA) regarding pay
phone long distance services.
3. Multilingual capability must be in place and available.
4. Audible signal shall be of highest quality.
5. Short call setup time from last digit diafied to credit card
tone dial signals, operator answer, and first ring at
destination are required.
6. Capability for easily placed calls to all domestic and
international locations in the world.
7. List credit card options, and methods to control pay phone
fraud.
8. Vendors shall describe reliability of service being
proposed.
9. An adequate staff of trained operators shall be available on
each shift at the service center to handle call traffic
expeditiously.
10. Operator charges for credit card, third party, collect,
person -to person and directory assistance calls shall not
exceed the current AT&T charges at any time. Likewise,
charges shall not exceed AT&T's charges during the life of
the contract.
11. Measured time rates shall not exceed the current AT&T rates
to any location in the world, and shall not exceed AT&T's
rates during the life of the contract.
12. Grade of service required is P.01.
13. Easy to understand charge records for public pay telephone
users shall be provided.
14. Answer supervision is required.
B. TECHNICAL CAPABILITIES AND RESOURCES
1. Information regarding single vendor, versus sub -contracted
operator services shall be provided.
2. Vendors shall provide location(s) of transmission facilities
and operator service center repair technicians.
3. Vendors shall identify the number, qualifications location
and experience level of all technicians available in the
event of a major system failure.
4. Alternate routing facilities, nationwide and world-wide,
shall be provided.
5. Vendors shall provide information regarding ownership of
facilities as opposed to leased facilities, or percentage of
"hand -on" traffic.
6. Vendors shall provide a detailed description of the long
distance network facilities, including interconnect
arrangements, and provisions taken to ensure quality
transmission integrity.
7. Information on the type of transmission facilities (wire,
microwave, fiber optic, satellite) shall be included in
proposals.
8. Information shall be provided on availability of alternate
operator service center during light traffic periods, and
facility failure periods.
C. REVENUE/OPTIONS
1. Vendors shall provide comprehensive information about
commission percentage of gross revenue, from long distance
pay telephone traffic.
2. If applicable, information on bonuses shall be included.
3. Vendors shall provide minimum annual revenue guarantee
amount.
4. Vendors shall provide information on coverage of per line
charges for carrier changes.
D. FINANCIAL RESPONSIBILITY
1. Vendors shall provide a current financial statement of
operations, as well financial statements for sub -contractors
and/or co -proposers, if applicable.
2. Vendor's responses to Request for Proposals shall include
references from current governmental agencies.
3. The vendor, by making this proposal, represents that the
firm has the capabilities, hardware and personnel necessary
to provide efficient and dependable long distance pay
telephone service.
4. Proposals should include all information solicited by this
request, plus any additional data, prints, literature, etc.,
that the respondent deems pertinent to the understanding and
evaluation of this proposal.
5. The City of Lubbock requires the company supplying long
distance pay telephone service to act as the single point of
contact for network related trouble reporting and problem
resolution with Southwestern Bell, and/or any other service
provider involved. This shall be stated in writing as part
of the proposal.
6. Indicate who will collect fees and monies charged for long
distance calls, including methods of recording, reporting,
transmission of revenues, auditing, frequency and related
accounting practices. Attach samples of allocation sheets
and commission checks.
1.05 VENDOR QUESTIONNAIRE
1. Does your company provide 24-hour per day, 7-day per week
services described in 1.04 A?
2. Does your company provide multilingual operators? If yes,
list the languages spoken.
3. Call Setup Quality test requirements:
Provide your local point of premise access phone number.
Provide a free "test" credit card number.
Provide a telephone number of an East Coast,and a West Coast
location that will accept collect calls.
Provide a telephone number that can be used to test third
party call processing.
Provide the long distance directory assistance numbers.
List the credit cards your company will accept.
4. Provide a list of areas in the world to which calls cannot
be placed by your company.
5. List your operator service charges for the following types
of calls. If there is a variation of these charges based on
time of day, weekends, holidays or locale, please explain.
Credit Card (Operator assisted)
Credit Card (No Operator assisted)
Person -to Person Calls
Collect Calls
Third Party Calls
Directory Assistance Calls
6. List the number of operators available on each shift,
relative to the following:
Primary Operator Service Center
Day Shift
Evening Shift
Midnight Shift
Holidays
Alternative Operator Service Center:
Day Shift
Evening Shift
Night Shift
Holidays
7. Provide a complete description of your company's corporate
structure and of any sub -contracted or leased facilities.
Include locations of those facilities.
8. Provide a copy of your company's worldwide time of day rate
schedule.
10. Does your company sub -contract any operator services to
other vendors? If so provide complete details.
11. Will your network accept analog data transmissions from Fax
machines, PC's, Laptop Computers, etc. If yes, what speed?
12. Describe the mix of technology used on calls carried over
your company's network.
% Microwave
% Fiber Optic
% Wire
% Coaxial
% Satellite
% Radio
13. Describe your company's system of reporting, that will
produce revenue reports showing gross income, and revenue by
pay phone number and location.
14. List the states in which your company is authorized to
operate as an Inter -Exchange Carrier.
15. Provide current financial statements for your company, all
sub -contractors, subsidiaries, and companies from which
facilities and /or services are, or will be leased.
16. Provide a comprehensive description of your company's
experience in providing, supporting and maintaining long
distance pay phone services in International Airports and
various other types of Governmental facilities.
17. Provide a current list of reference contacts.
18. Have you responded to all questions and requests included in
this proposal? If not, what has been omitted, and why?
19. What is the term of contract offered by your company?
20. If there is a penalty for early cancellation of a contract
for long distance pay phone service with your company,
explain in detail.
21. Does your company offer a bonus plan? If so, explain.
22. Does your company offer 10xxx dialed calls? If so, explain
in detail.
23. What commission rate are you proposing for usage?
24. What commission rate is proposed for user surcharge?
25. Provide tariff rates your company will be billing for long
distance calls placed from pay phones in City of Lubbock
facilities. Include usage and/or surcharge rates for all
types of long distance calls.
26. What is your company's definiton of gross revenue? Do you
deduct fraud and uncollected amounts? Describe any other
customer chargable calls that are not included in gross
revenue.
1.06 EVALUATION CRITERIA
All proposals will be reviewed and evaluated by -a Selection
Committee, based on criteria outlined in this Request For
Proposal. The award of a contract for long distance pay
phone service will be made to the vendor who can provide the
best services and equipment described in this RFP.
Each vendor responding this Request For Proposal will be
evaluated according to the following criteria:
5� jotal support and service committment of vendor.
25% Revenues to the City of Lubbock based on commissions,
guaranteed minimums, and bonuses.
S�Conformance to all specifications.
5 _Vendor's financial standing and capabilities.
15% Any other conditions deemed to be of importance that are
specified in the RFP.
15% References.
This is an addendum to the AT&T Individual Commission Agreement between AT&T
Communications, Inc. ("AT&T") and City of Lubbock ("Agent,) .
Company name
WHEREAS, AT&T, as part of its efforts to provide valuable services to Agent, will be
providing public fax service in public locations throughout the United States ("AT&T Fax
Service").
NOW, THEREFORE, AT&T and Agent, in consideration of the mutual promises and
obligations contained herein, agree as follows:
1. Agent shall use only AT&T Fax Service for public fax service at Agent's location(s).
The number of public fax terminals will be determined by Agent and AT&T and may
be increased or decreased by mutual agreement of the parties. The specific site which
each public fax terminal will be installed will be mutually determined by Agent and
AT&T and may be changed by mutual agreement of the parties.
2. AT&T will install, maintain and operate the public fax terminals(s) during the term of
the Agreement. AT&T will promote AT&T Fax Service, and, if deemed mutually
desirable by the parties, will cooperate in joint promotions of AT&T Fax Service with
Agent.
3. In consideration of Agent permitting such public fax terminal(s) to be installed at
Agent's location(s), AT&T will pay Agent a commission, determined in accordance with
the following Commission Schedule on the total revenues received by AT&T from
public use of such tenninal(s):
Total Number of Public
Fax Service Transactions
Per Business Day/Per Unit
0-2
3-4
5-G
7+
Commission Rate on
AT&T Fax Service Revenues From
Agent Public Fax Terminals
17%
20%
23%
25%
4. This Addendum shall be in effect for as long as the Agreement and shall temunate on
the termination of the Agreement. In the event AT&T breaches any of its material
obligations under this Addendum, and fails to cure such breach within thirty (30) days
of written notice from Agent of such breach, Agent may ternnate this Addendum
immediately. AT&T may terminate this Addendum with respect to any or all Agent
locations by sending written notice to Agent if the Federal Communications
Commission, a State Public Utilities Commission or a court of competent jurisdiction
issues an order or ruling which contains terms or conditions that materially and
(over please)
This form details the AT&T Individual Commission Plan
and needs to be returned with your signed contract.
1. The commission rate payable to Agent for each location listed in Attachment A and the term of this Agreement are
set forth below:
Total Number Of Public Telephones
At A Location Routing "0+"
InterLATA Calls To AT&T
EUN
Commission Rate
On AT&T Non -Sent
Paid Revenues From
LEC Public Phones
22 %
The initial term of this Agreement is a period of t= yWA from the date Agent first begins earning commissions
on any telephone listed in Attachment A pursuant to the terms of paragraph 6 of the Agreement.
This Agreement shall be automatically renewed for additional one year terms unless either party gives thirty (30)
days' notice of its intention not to renew.
2. AT&T Non -Sent Paid Revenues will be calculated based on a monthly period beginning on the 16th day of each
calendar month and ending on the 15th day of the following month.
001912.88
ATILT
This Agreement is entered into between AT&T Communications, Inc., acting on behalf of the Interstate
Division of the American Telephone and Telegraph Company and the AT&T Communications interexchange
companies (hereinafter "AT&T") and 0 City of i uhhnck ('-)
WHEREAS Agent is responsible for the placement of public telephones on the premises listed in
Attachment A hereto and has arranged for the placement on such premises of public telephones owned and
operated by a local exchange company ("LEC"), the parties agree as follows:
1. Agent represents and warrants that it is authorized to make decisions concerning public telephone
service at the locations listed in Attachment A, including the right to select the primary interexchange
carrier ("PIC") for operator assisted ("0+") interLATA calls placed from those locations.
2. Agent hereby selects AT&T as the "0+" PIC for the LEC public telephones at the locations listed
in Attachment A, and it appoints AT&T as its Agent for the purpose of submitting Agent's selection
of AT&T as its PIC for such telephones. Agent also agrees that it will promptly sign and return any
ballot received from a LEC in connection with "equal access" for that LEC's public telephones and
to name AT&T as Agent's "0+" PIC on the ballot. Nothing in this Agreement requires Agent to route
"1+" interLATA calls to AT&T from the telephones covered by this Agreement.
3. Agent must inform AT&T of the telephone line numbers for each of the LEC public telephones at the
locations listed in Attachment A ("locations") and all changes or additions to those numbers. Agent
may direct the appropriate LEC to provide AT&T with such information, but AT&T is not obligated
to pay the commissions described in paragraph 5 below unless and until it has been provided with
correct line numbers for the LEC public telephones.
4. Agent will use its best efforts to retain the placement of the LEC public telephones at the locations
listed in Attachment A during the term of this Agreement. If the number of LEC public telephones
covered by this Agreement decreases substantially, AT&T has the right to terminate this Agreement.
5. AT&T agrees to pay Agent a commission as described in Attachment B on the billed revenues for non -
sent paid i.e., collect, credit card and billed to third number) AT&T calls placed from the LEC
public telephones at the locations listed in Attachment A, provided that:
a. Agent complies with all of the requirements in paragraphs 1-4 above.
b. Agent will indemnify and hold AT&T harmless against any claim by any third party for
commissions relating to the LEC public telephones covered by this Agreement.
c. Agent will provide AT&T or its designee with reasonable access to Agent's records relating
to this Agreement.
6. This Agreement will begin upon the signing of this Agreement by both parties and will be in effect
for the period described in Attachment B. AT&T's obligation to pay commissions pursuant to paragraph
5 above will begin on the date that any LEC first implements Agent's selection of AT&T as Agent's
"0+" PIC from that LEC's covered telephones. AT&T may terminate this Agreement with respect
to any or all of the locations listed in Attachment A by sending written notice to Agent if the Federal
Communications Commission, a State Public Utilities Commission or a court of competent
jurisdiction issues an order or ruling which contains terms or conditions that materially and adversely
affect this Agreement, its profitability to AT&T, or the ability of AT&T or Agent to perform its
(over please)
CITY OF LUBBOCK
REQUESTS FOR PROPOSALS
PAY TELEPHONE
LONG DISTANCE SERVICE
GENERAL INFORMATION
1.01 SECTION INCLUDES
A. PURPOSE
B. CURRENT ENVIRONMENT
C. TECHNICAL SPECIFICATIONS
D. VENDOR QUESTIONNAIRE
E. PROPOSAL ANALYSIS
CRITERIA
1.02 PURPOSE
The City of Lubbock is requesting proposals for inter-LATA and
international, long distance service, for pay telephones located
in various City facilities.
1.03 CURRENT ENVIRONMENT
Sixty three City of Lubbock facilities currently have pay
telephones available for public use. With the exception of
thirteen (13) AT&T Card Caller telephones located at Lubbock
International Airport (LIA), all pay phones in City buildings or
on City property are owned and maintained by Southwestern Bell
Telephone Company. The greatest concentration of pay phones is
located at LIA, with fewer numbers located at the Memorial Civic
Center and Auditorium Colisem, respectively. The remainder are
single units at Community Centers, Softball Fields, Libraries and
other Municipal Buildings.
W
1.04 SPECIFICATIONS
Vendors shall provide a comprehensive description of 'the long
distance pay telephone services being proposed, based on specific
criteria listed below.
A. CONVENIENCE TO PUBLIC
1. Operator service must be available 24-hours a day for call
handling, domestic and international directory service,
complaint reports, and credit adjustments for cutoffs or poor
transmission.
AT&T Response:
OPERATOR SERVICE:
AT&T provides over 20,000 operators to assist customers with
placing collect calls, third number or calling card calls. These
operators can provide immediate credit for cutoffs and poor
transmissions. These operators have an average experience level
of 13 years and are available 24 hours a day, 365 days a year.
Sent paid call refunds from SWBT telephones are also handled
immediately. The caller, via the AT&T operator, is transferred to
a refund center. The center processes the refund and mails it to
the customer. If requested, the center can comply within 10
working days.
If the customer requests a refund on a non -sent paid call for
either a wrong number or service difficulty (i.e. poor
transmission or cutoff), the caller may contact the AT&T operator
(00) for immediate credit. Or, the customer may wait for their
bill and receive credit from the AT&T business office.
In addition, customer complaints of any type will receive
immediate response by dialing 0000 to reach an AT&T operator. The
Service Assistant in the AT&T Operator Services Center would
handle the call.
DIRECTORY ASSISTANCE:
Domestic and international directory service is available.
2. Vendors shall state, in writing, their plans for compliance
with Americans with Disabilities Act, (ADA) regarding pay
phone long distance services.
AT&T Response:
The AT&T Card Callers do comply with Americans with Disabilities
Act (ADA). All phones currently have volume control and AT&T is
aware of height requirements, cord length requirements, wheelchair
specifications, and hearing aid compatibility.
The AT&T Network has relay services for the deaf and an Operator
Service Center which is dedicated to the hearing impaired
traveler.
4
AT&T operator Services for the Deaf has been equipped with an
advanced computer system, which helps operators speed up the
processing time of collect calls, Calling Card calls, calls billed
to a third party, person -to -person calls and directory assistance
calls. Text Telephone (TTY) users will be connected to the
service within five seconds. In the event an operator is not
immediately available, TTY users receive periodic confirmation of
connection until an operator comes on the line. Operators at the
center receive sensitivity training to help them understand the
world in which people who are deaf, hard -of -hearing or speech -
impaired live.
The AT&T network recognizes the tones emitted by TDD's and TTY's.
Any passenger utilizing a TDD or TTY will be automatically
connected to our Deaf Center.
3. Multilingual capability must be in place and available.
AT&T Response:
AT&T operators provide free of charge assistance to customers in
over eighty-six (86) foreign languages. If our operators are
unable to assist a customer in a particular language, they will
call the distant country and have that country's operator assist
in completing the call at no extra charge to the customer. When
using AT&T, language is no barrier to your clients needs. AT&T
operators are available to assist our customers with language
assistance 24 hours a day, 365 days a year.
A significant increase in the number of Hispanics in the United
States has lead to AT&T establishing its own unique operator
services unit called "AT&T Espanol". Any Spanish language caller
can be directly routed to this special service group to facilitate
the completion of their call.
AT&T LFiNGUAGE LINE SERVICE
AT&T Language Line Service provides quick, accurate, and
inexpensive interpretation by telephone in over 140 languages.
Available 24 hours a day, 365 days a year, this service can be
invaluable to both your users who don't speak English and to the
City of Lubbock staff.
Today, an estimated 8 to 12 million people living in the United
States do not speak English. In addition, over 20 million
foreigners visit the States each year. With the help of a
Language Line Service interpreter, the City of Lubbock can quickly
and efficiently meet their needs --- both over the phone and in
face-to-face situations.
AT&T Language Line Service lets you communicate with people all
over the world. You can conduct overseas business easily via a
three-way call. And, Language Line Service can provide full
document translation services via fax, modem or mail.
This service is available to any user with payment via commercial
credit cards.
5
4. Audible signal shall be of highest quality.
AT&T Response:
AT&T's commitment to provide premier long distance service
requires thorough research and development processes consistent
with AT&T standards of quality.
AT&T's Research and Development (R&D) division - AT&T Bell labs -
is the world's premier R&D facility. We are a world leader in
number of patents received and we continue to lead in number of
new patents.
5. Short call setup time from last digit dialed to credit card
tone dial signals, operator answer, and first ring at
destination are required.
AT&T Response:
AT&T relies on SWBT to provide access functions to our customers.
Once the SWBT system begins to transmit the call information to
our operator system (5ESS Switch) it requires approximately 4.5
seconds before the AT&T audible logo "tone" is given to the
customer. Any additional time added by the local exchange company
system is not included in this interval.
The maximum time it takes a call to begin ringing after the last
digit of a calling card is dialed is approximately six (6)
seconds.
With AT&T, card validation is performed in the AT&T network. Once
the AT&T audible logo bong tone is heard, the customer is in the
AT&T network, and can then enter their card number. Card
validation in the network allows faster call set up intervals.
In addition, AT&T offers sequence dialing using the "#" key.
Research shows that this service increases calls made from public
telephones and is a fraud preventive, time saving convenience for
travelers. Sequence calling places AT&T as the leader for call
set up time since the card information is retained.
6. Capability for easily placed calls to all domestic and
international locations in the world.
AT&T Response:
AT&T's Worldwide Intelligent Network handles more than 75 million
calls per day. Calls placed on the AT&T network are completed
99.97% of the time on the first try. We have service to more than
250 foreign countries. Over 177 of these countries may be dialed
directly, more than any other long distance company.
AT&T, as a network provider, will complete 1+ international calls
from SWBT payphones providing that the customer deposits the
required coinage into the telephone. AT&T offers 0+ capability 24
hours a day, every day of the year, to 250+ countries, 177 of
which have direct dial service. AT&T operators also provide
assistance to customers in over 86 foreign languages.
6
If our operators are unable to assist a customer in a particular
language, they will call the distant country and have that country
operator assist in completing the call at no extra charge to the
customer.
AT&T also offers the following advantages to the international
caller:
Discounts from 25% to 40% off AT&T Standard Rates
available to MORE areas and countries.
International Calling Card available from MORE
International Countries.
USA Direct Service offers QUICK 24-hour access to an
AT&T operator in the USA from over 75 countries.
1+ international calls are not available from private payphone
company stations. 0+ international calls from private payphone
company stations must default to an intercept operator for
completion.
7. List credit card options, and methods to control pay phone
fraud.
AT&T Response:
AT&T accepts American Express, MasterCard, Visa, Diners Club and
Discover on the AT&T Card callers.
AT&T can bill and validate the following credit card methods of
payment for long distance service:
Local Exchange Company Calling Cards (Bell)
A majority of the Independent Telephone Co cards
AT&T Line Number Cards
* AT&T Call Me Cards
* AT&T Non -Subscriber Cards (Military)
* AT&T EXECQ-BILLSM Cards Service
* AT&T Special Billed Number Cards
* AT&T Smart Cards (CAS)
* AT&T Universal Card (35 million projected by 1995)
* AT&T CIID 891 Card (AT&T's Proprietary Card designed
to replace shared line # cards)
* AT&T Card with Megacom Service
* AT&T SDN NRA+ Card with or without Execu-Bill
* AT&T VTNS Card with or without Execu-Bill
(* Indicates Exclusive Billing available only to AT&T)
Many of AT&T's corporate calling cards (Execu-Bill, SDN) provide
bulk discounts and other economic incentives for use. A number of
corporations are instructing their employees to use these AT&T
proprietary cards to allow the corporation to benefit from special
AT&T Card pricing plans. Hence, these travelers will be looking
for establishments that provide public phone service with AT&T
long distance.
7
The popularity and market penetration of the AT&T Card Family is a
significant factor to the City of Lubbock.
AT&T has, according to a May, 1991 Nilson Report, over 41% of the
calling card market share. Our nearest competitor is MCI with
14%, then Sprint with 9.3%. Note: The Bell companies have
approximately 28% of the market.
In July, 1990 AT&T began plans to migrate all of our shared
calling cards (with use data) to proprietary AT&T cards or CIID
891 cards. These cards meet billed party preference requirements.
Currently 95% of our calling cards are migrated. In 1992, AT&T
plans to offer new economic incentives to our heavy business users
to promote the use of the AT&T proprietary card (i.e. AT&T
Corporate is Execu-Bill). In addition, the proprietary card will
offer other features, such as billing capabilities to voice
messaging, teleconferencing and voice mail boxes.
There are many types of fraud and AT&T works diligently to provide
methods to control pay phone fraud. Several ways AT&T has used to
control fraud are:
- not allowing collect calls to a payphone
- not using store and forward boxes
- not allowing dial -tone regeneration
- line screening
- verifying third numbers with third party billing calls
S. Vendors shall describe reliability of service being
proposed.
AT&T Response:
AT&T's network processes calls on the first time 99.97% of the
time. AT&T has spent over $8 billion in the last 10 years to
upgrade our network.
For example, in 1991 our busiest calling day was the Monday after
Thanksgiving. We processed over 150 million calls. Only 258
failed to go through on the first try!
9. An adequate Staff of trained operators shall be available on
each shift at the service center to handle call traffic
expeditiously.
AT&T Response:
AT&T has over 20,000 operators available to assist customers with
placing calls. Lubbock is served by many operator centers:
Dallas, Ft. Worth, Longview, Odessa and Ennis. The call will go
to the first operator available at any of these offices. The
centers are manned 24 hours a day with ample staff provided for
each shift. The operators are well trained, with the average
service experience of these professionals being thirteen (13)
years. The average speed of answer of the AT&T operators is 2.8
seconds.
8
10. Operator charges for credit card, third party, collect,
person -to -person, and directory assistance calls shall not
exceed the current AT&T charges at any time. Likewise,
charges shall not exceed AT&T's charges during the life of
the contract.
AT&T Response:
AT&T rates are set and monitored by the Federal Communication
Commission (FCC) and the Texas Public Utility Commission (PUC).
AT&T is prohibited from charging rates which exceed those filed
with the FCC and PUC.
11. Measured time rates shall not exceed the current AT&T rates
to any location in the world, and shall not exceed AT&T's
rates during the life of the contract.
AT&T Response:
AT&T rates are set and monitored by the Federal Communication
Commission (FCC) and the Texas Public Utility Commission (PUC).
AT&T is prohibited from charging rates which exceed those filed
with the FCC and PUC.
12. Grade of service required is P.01.
AT&T Response:
AT&T's grade of service is P.01.
13. Easy to understand charge records for public pay telephone
users shall be provided.
AT&T Response:
See Exhibit 1 for a copy of a bill that an end user will receive.
14. Answer supervision is required.
AT&T Response:
AT&T's True Answer Supervision is performed at both access and
egress ends of a call. (AT&T uses true answer supervision
throughout its worldwide intelligent network, NOT noise sampling
or a tuning algorithm technique.) AT&T's timing is done by
mechanized supervision, the equipment recognizes on -hook and off -
hook conditions. On calls originating from SWBT pay stations,
timing stops when either party hangs up.
9
B. TECHNICAL CAPABILITIES AND RESOURCES
1. Information regarding single vendor, versus sub -contracted
operator services shall be provided.
AT&T Response:
AT&T will not utilize subcontractors to provide network
capabilities or operator assistance. AT&T has over 20,000
operators employed. These professionals have an average of 13
years service with AT&T.
2. Vendors shall provide location(s) of transmission facilities
and operator service center repair technicians.
AT&T Response:
A 5-E Switcher is located in Lubbock. It is maintained by eight
(8) technicians with one (1) supervisor on premise. There are 114
switches nationwide.
operator service center repair technicians are located in Dallas,
Odessa, Ennis, Ft. Worth, and Longview. These offices all handle
the City of Lubbock. There are 115 centers nationwide.
3. Vendors shall identify
and experience level of
event of a major system
AT&T Response:
the number, qualifications location
all technicians available in the
failure.
Two (2) national alarm centers monitor our systems. The centers in
Atlanta and Denver have 300 people each and thousands of field
people are available nationwide.
Eight (8) technicians in Lubbock are dedicated to the network. In
the event of a major failure, technicians can be brought in from
Midland, Amarillo, and Sweetwater. Systems are monitored 24 hours
a day. The technicians are highly trained and have an average of
20 years experience.
4. Alternate routing facilities, nationwide and world-wide shall
be provided.
AT&T Response:
AT&T's commitment is to restore service within the best time
frames possible. Restoration may take seconds or minutes. AT&T
offers the City of Lubbock the following service information:
AT&T will be able to provide Real Time Network Routing (RTNR).
This will provide greater reliability in our network. This new
software system, based in the 15 ESS switches, provides the
capability for every switch within the AT&T network to know the
available capacity of every other switch in the network on a real-
time basis.
10
To customers, that means that a call coming into the AT&T network
will have more than 100 ways to be routed across the network since
there are more than 100 15 ESS switches. This type of routing
will provide a substantial enhancement for call completion.
If the problem resides within SWBT's Central office, restoration
may take longer. AT&T relies on SWBT to provide access to our
network.
AT&T provides other protection to the City of Lubbock, such as:
(1) FACILITIES RESTORATION
Along every AT&T route, a certain number of circuits are set aside
for use in restoration efforts whenever there is a major service
outage (switched and special services). These circuits held in
reserve are called "protection" circuits. If one route has a
problem, protection circuits on other routes can be called into
service.
When a facilities problem occurs, such as a cable cut, a number of
activities must be performed:
o There must be recognition that a problem has occurred.
o The exact location of the problem must be detexvined.
o The amount and location of currently available
"protection" or back-up/spare facilities must be
determined.
o A substitute route must be constructed from the
available spare facilities.
o The substitute route must be tested to ensure it is
operational and of high quality.
o The traffic on the damaged route must be moved ("rolled
over") in network jargon) to the substitute route.
(2) REPAIR OF DAMAGED FACILITIES
When facilities or equipment damage does occur, AT&T's objective
is to restore those facilities to normal operation as rapidly as
possible.
Moving into the future, the activity of repair will become a less
visible function as Fast Automatic Restoration (FASTAR) and Real
Time Network routing (RTNR) work together to help ensure that the
majority of traffic is flowing again in a matter of minutes.
But repair can make a major service difference. For example, as
fiber pairs were restored following the January 4, 1991, Newark
cable incident, service began to flow again almost immediately on
the reconnected fibers. So repair can contribute to rapid
restoral of service as well.
11
Quality techniques in repair and maintenance are continually being
strengthened, and these techniques are also becoming increasingly
sophisticated to keep pace with technologies capable of handling
ever -larger call volumes.
5. Vendors shall provide information regarding ownership of
facilities as opposed to leased facilities, or percentage of
"hand -on" traffic.
AT&T Response:
AT&T owns all of the facilities utilized in providing pay
telephone long distance to the City of Lubbock. All of the long
distance traffic is handled only by AT&T.
6. Vendors shall provide a detailed description of the long
distance network facilities, including interconnect
arrangements, and provisions taken to ensure quality
transmission integrity.
AT&T Response:
AT&T provides service at our network center in Basking Ridge, NJ
24 hours, 365 days a year. In addition, regional personnel are
available 24 hours to assist the City of Lubbock with problems.
AT&T's network is highly sophisticated and provides the following
to monitor calls placed over the AT&T network from the City of
Lubbock pay stations.
NETWORK FACILITIES
The migration to a digital network is achieving significant
savings in maintenance as well as improvements in equipment
reliability and transmission quality. The dominant digital
transmission medium in the AT&T network is the FT Series G
lightwave system. It differs from coaxial systems in that it has
greater circuit capacity per route. And it differs from lower
capacity microwave radio systems in that its buried cables are
subject to the hazards of excavation, mud slides, floods, and
earthquakes.
The AT&T network consists of digital facilities that are connected
to form a nationwide grid, with many alternate paths connecting
all major cities to assure route diversity. This grid
architecture underlies the facility restoration strategy. Digital
Access and Cross -connect Systems (DACS) III-2000 (which cross -
connect DS3 - 15 MB/s - facilities) are installed at grid
junctions. If a failure cannot be completely restored with
protection switching, facility restoration may be invoked.
A facility Monitor and Control System detects the failure and
computes alternate routes based on available network capacity.
This system also issues cross -connect commands to the appropriate
DACS II-2000 to establish a new path around each failed DS3
facility. This process continues until the route is completely
restored or available network capacity is exhausted.
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14
Different strategies are required for switched access and private -
line access, each of which has unique needs. However, the
strategies share a common requirement for path diversity from the
customer location or local exchange carrier (LEC) office to one or
more AT&T service nodes.
Switched services such as long distance, MATS, and 800 can be
protected in the access network. Under normal conditions, calls
from the originating line pass through the LEC office to either
the A or B originating 5ESS switch. If either switch or the
facility linking then to the LEC office fails, the originating
line remains connected to the network via the intact path. Once
the call enters the network it is protected by the self -healing
capabilities described for the ASN.
NETWORK MANAGEMENT
Performance of the entire AT&T network is monitored 24 hours a
day, every day of the year in the AT&T Network Operations Center
in Bedminster, NJ and in regional centers. Surveillance systems
inform highly trained network managers of changing network
conditions including failures. The managers access the impact of
the failure and the effect of the ensuing self -healing response.
Managers may intervene using sophisticated controls to re-route
traffic or otherwise improve network performance.
7. Information on the type of transmission facilities (wire,
microwave, fiber optic, satellite) shall be included in
proposals.
AT&T Response:
AT&T has fiber optic, radio and microwave transmission facilities.
The ratio of our facilities are as follows:
Fiber Optic 85%
Radio/Microwave 15%
8. Information shall be provided
operator service center during
facility failure periods.
AT&T Response:
on availability of alternate
light traffic periods, and
The City of Lubbock is chiefly served by five (5) Operator Service
Centers: Odessa, Dallas, Ft. Worth, Longview, and Ennis.
AT&T is capable of routing traffic from any operator center to
another of our 115 operator centers.
AT&T's commitment is to restore service within the best time
frames possible. Restoration may take seconds or minutes.
Please see AT&T's response under item 14 for additional
information on facility restoration.
15
C. REVENUE/OPTIONS
1. Vendors shall provide comprehensive information about
commission percentage of gross revenue, from long distance
pay telephone traffic.
AT&T Response:
The City of Lubbock, as a municipal entity, is eligible for the
Public Technology Inc, (PTI) Commission Agreement. Currently this
agreement is at a 20% commission rate. This means an immediate
47% rise in commissions.
Without PTI:
1991 $179,931.89 X 11% _ $19,792,51
With PTI:
1991 $179,931.89 X 20% _ $35,986.38
Public Technology Inc. (PTI) is the research and development arm
of the National League of Cities and the International City
Managers Association. For each entity that signs an AT&T/PTI
Agreement, AT&T pays a bonus to PTI. This bonus money is then
given back to cities in the form of research grants or
technological assistance.
Please see Tab 3 for additional information on the AT&T/PTI
commission agreement.
AT&T Customer Loyalty:
It is important for the City of Lubbock to consider the loyalty of
the AT&T customer when evaluating competitive offers. If the AT&T
customer fails to find AT&T on public phones he or she will 'dial
around" the carrier on the phones to reach AT&T via our 10-ATT-0
access code.
The Big 6 accounting firm Coopers & Lybrand has verified that
■dial around" on telephones subscribed to other long distance
carriers is 29%. (Please see Exhibit 2 for a copy of the Coopers
& Lybrand Report) .
This means other carriers are losing almost 30% of the revenue
they could pay commissions on. If another carrier offers the City
of Lubbock 25%, it is an effective offer of 18%.
AT&T's migration of the majority of our calling cards to
proprietary cards, (which can only be billed by the AT&T network)
will only escalate this number.
16
2. If applicable, information on bonuses shall be included.
AT&T Response:
AT&T is prohibited under the terms of the AT&T/PTI agreement frog
offering bonuses to the municipalities. AT&T does compensate PTI
for each municipality under the AT&T/PTI Agreement. These bonuses
are then given back to the municipalities in the form of research
and development grants.
In addition, in June of 1991, PTI entered into an agreement with
the American Association of Airport Executives (AAAE). This
agreement allows PTI to make a donation of a portion of the funds
PTI receives from AT&T under the terms of the AT&T/PTI agreement
to the AAAE Foundation. The AAAE Foundation assists AAAE member
families with educational grants.
A donation would come to AAAE on behalf of the City of Lubbock.
3. Vendors shall provide minimum annual revenue guarantee
amount.
AT&T Response:
The AT&T/PTI Amendment provides for consistently high commission
rates and consistent with the PTI agreement, no minimum guarantees
are allowed. However, AT&T estimates, based on the current PTI
commission offer that the City will receive the following minimum
commission payments each year:
$180,000 X 20% = $36,000
4. Vendors shall provide information on coverage of per line
charges for carrier changes.
AT&T Response:
As AT&T is the City's current carrier, no line change charges are
applicable. If it was necessary to correct any phones "slammed"
to another carrier without the City's permission, AT&T will pay
those charges.
D. FINANCIAL RESPONSIBILITY
1. Vendors shall provide a current financial statement of
operations, as well financial statements for sub -contractors
and/or co -proposers, if applicable.
AT&T Response:
AT&T's 1991 annual report is included under Exhibit 4. AT&T will
not utilize sub -contractors or co -proposers.
17
2. Vendor's responses to Request for Proposals shall include
reference from current governmental agencies.
AT&T Response:
Public Technology, Inc. (PTI), is affiliated with the largest
governmentaI agencies in existence. PTI is governed by the
National League of Cities, the National Association of Counties
and the International City Management Association.
See Tab 3 for reference letter from Maureen Peacock, Business
Analyst with Public Technology, Inc. (PTI).
3. The vendor, by making this proposal, represents that the firm
has the capabilities, hardware and personnel necessary to
provide efficient and dependable long distance pay telephone
service.
AT&T Response:
AT&T has the largest, most extensive network of any long distance
carrier. We have over 115,000 service personnel dedicated to
supporting our network and our customers.
AT&T provides contracted operator service to 2,429,688 Bell pay
stations and 74,000 private pay stations nationally. We also have
over 22,000 AT&T public telephones installed.
AT&T assures the City of Lubbock that we have the capability,
hardware, and personnel necessary to provide efficient and
dependable long distance pay telephone service.
4. Proposals should include all information solicited by this
request, plus any additional data, prints, literature, etc.,
that the respondent deems pertinent to the understanding and
evaluation of this proposal.
AT&T Response:
Following is general information on AT&T services. Brochures on
many of these products are behind Exhibit 9.
-Public Phone 2000: An advanced public telephone with a full color
monitor, speed dial functions, ability to
customize the City of Lubbock logo to scroll
on the phone, keyboard unit (functions as a
TDD)and modem port.
-Language Line: A telephone based interpreting service serving
143 languages.
-Public Fax: A state of the art plain paper facsimile
service with commission paid on the use of the
machines to Lubbock.
-Message 11, 2, 3: Allows caller to leave a message for
automatic or attendant delivery.
18
-Ship to Shore/High Seas:
Establish transoceanic calls.
Alliance Teleconference:
AT&T Conference operators can establish a
conference call with up to 500 users.
-National Bilingual Center:
AT&T provides assistance with billing or
product questions in our customers native
language. AT&T has established Spanish &
Asian Language Centers. We can provide
assistance in over 143 languages via AT&T's
Language Line.
AT&T's commitment to provide premier long distance service
requires thorough research and development processes consistent
with AT&T standards of quality.
AT&T's Research and Development (RED) division - AT&T Bell Labs -
is the world's premier RED facility. We are a world leader in
number of patents received and we continue to lead in number of
new patents.
We consistently search for communication solutions for our end -
users and our agents such as the City of Lubbock.
AT&T's commitment to the public revenue market is well
orchestrated. We will continue to provide incentives for our
customers to use their proprietary calling cards.
We will search for new ways to enhance our image as a full service
public communications provider with innovative products and
services.
AT&T offers the following additional network based services:
AT&T VOICE MESSAGING SERVICE helps your busy travelers deliver
their messages anytime, anywhere that's convenient for them or the
person they want to reach. With VOICE MESSAGING SERVICE they can
record a one -minute message from any of your telephones with 800
number access, or by dialing 11, 2, 3 after a busy/no answer.
They can arrange to have the message delivered immediately or up
to one week later. And recipients can record a reply message at
no extra cost.
Your users pay only for delivered messages. You don't need to pay
anything to get the service and the only equipment you needs js 4
telephone with AT&T.
AT&T !SAIL electronic mail service which changes text to voice,
anyone can sign up, operators available (service to be used by
Federal Government).
AT&T MESSAGE ACCESS SERVICE provided via an attendant center
operation. Functionally, the service consists of a group of
attendants taking messages over the telephone and entering the
messages via a terminal into the end -user's electronic mail
system.
19
The service gives end -users access to their electronic mailbox
when they do not have access to (or care to use) a surrogate for
the customer (end -user) by: scanning the mailbox for message,
quickly accessing and reading those of interest to the end -user,
filing messages as appropriate and replying to associates via
direct message input. Available 24 hours a day, 365 days a year.
TELECOMMUNICATIONS DEVICE FOR THE DEAF (TDD) are services for the
speech and hearing impaired, enabling customers to communicate
over the voice network as follows:
TDD - TDD uses an alphanumeric keyboard, visual display
and TDD operators.
AT&T OPERATOR SERVICES FOR THE DEAF
Dual Party Relay - This makes telephone conversation
possible between he hearing and the hearing -impaired
through messages alternately relayed via voice and
Teletype.
Country Direct Service
Allows customers to directly reach native operators in eleven (11)
countries from the United States.
AT&T Espanol
Customers are connected to Spanish speaking operators who will
assist them in completing the call (the largest group of non-
English speaking callers in the U.S.).
AT&T's O+ is often imitated -- but never duplicated.
AT&T does not convert our O+ traffic to 1+ traffic so the end user
receives immediate connection to our network or an AT&T operator.
Conversion requires expense for billing and validation. Instances
of fraud within the AT&T network are lower as we have
sophisticated technologies to validate calls within the AT&T
network. Conversion requires unacceptable intervals for call
connection and user dissatisfaction. Longer intervals do equate
to lost calls and lost commissions.
In some instances, such as access to certain foreign countries,
the other carriers are unable to process the calls and must advise
the caller and/or pass the call to AT&T.
AT&T will assist the Citv of Lubbock in building a calling center
at Lubbock International Airport. Products could include: Public
Fax, Computers, Copying, and Postal Services.
Kul
5. The City of Lubbock requires the company supplying long
distance pay telephone service to act as the single.point of
contact for network related trouble reporting and problem
resolution with Southwestern Bell, and/or any other service
provider involved. This shall be stated in writing as part of the
proposal.
AT&T Response:
The City of Lubbock can contact Ms. Deborah Brown at (214)308-4017
for a single point of contact for network related trouble
reporting and problem resolution with Southwestern Bell, and/or
any other service provider involved.
6. Indicate who will collect fees and monies charged for long
distance calls, including methods of recording, reporting,
transmission of revenues, auditing, frequency and related
accounting practices. Attach samples of allocation sheets
and commissions checks.
AT&T Response:
Fees for calls placed "Sent -Paid" or by coin, and •Non -Sent Paid"
or non coin (collect, third party, calling card) are collected by
AT&T and passed to Southwestern Bell Telephone on a "real time"
basis. (Southwestern Bell bills AT&T's end user's.)
AT&T's network tracks originating and terminating location, time
of day and call duration. This data is by call type (i.e., credit
card, collect, third number billed) and is transmitted to SWBT
billing tapes. AT&T traffic statistics indicate that
approximately 75 million calls are processed per day over AT&T's
network.
AT&T uses a commission and revenue data system called AT&T Point.
All interLATA calls for the OSPS AT&T office and call detail for
messages (calls) per month are recorded via mechanized magnetic
tape. The public payphone market accounts for 45% of the total
traffic data captures. All details denoting call, length of call,
physical rating of times and duration of calls and any other
information necessary to process call billing is sent to the
Automatic Message Accounting (AMA) Center, regional Process Center
(RPC) and AT&T Point System Center.
AT&T handles our 0+ traffic through the Operator Service Position
System (OSPS). The OSPS is a state of the art long distance call
handling system. This new system utilizes digital electronic
switching equipment that processes calls in an advanced manner.
The sophistication of the AT&T OSPS unit that would service the
City of Lubbock is evident by the following:
Permanent Overflow
Allows calls to be switched from one electronic switching office
to another. For example, in the event of an overload, this
feature will immediately send calls to another switching location
for completion. This capability also enhances the call flow
distribution within the operating unit by sending a call to the
most available operator.
21
VDT (Video Display Terminal)
Video Display Terminal and Keyboard provides the operator with the
ability to place call details on -screen for immediate viewing and
automatic keying corrections, if necessary, thereby decreasing the
need for customers to repeat information.
Enhanced Fraud Control Protection
This feature provides the operator with the ability to voice
disconnect (mute) one party while obtaining pertinent billing
details or other private information.
The AT&T network must pass major internal audits done on a
consistent basis hour by hour. Please see our alternate access
methods under our response to question JB4.
Our accounting practices are audited by internal and external
audits on a monthly basis. Please see Exhibit 4 for a copy of the
AT&TJ's Annual Report. See Exhibit 5 for a copy of commission
checks.
1.05 VENDOR QUESTIONNAIRE
1. Does your company provide 24-hour per day, 7-day per week
services described in 1.04A?
AT&T Response:
All AT&T services are available 24 hours a day, 7 days per week.
2. Does your company provide multilingual operators? If yes,
list the languages spoken.
AT&T Response:
AT&T operators provide assistance to customers in over eighty six
(86) foreign languages. If our operators are unable to assist a
customer in a particular language, they will call the distant
country and have that country's operator assist in completing the
call at no extra charge to the customer. When using AT&T,
language is no barrier to your clients needs. AT&T operators are
available to assist our customers with language assistance 24
hours a day, 365 days a year.
A significant increase in the number of Hispanics in the United
States has lead to AT&T establishing its own unique Hispanic
operator services unit called "AT&T Espanol". Any Spanish
language caller can be directly routed to this special service
group o facilitate the completion of their call.
See Exhibit 6 for a brochure on AT&T•s Language Line Services and
listing of languages available.
3. Call Setup Quality test requirements:
- Provide your local point of premise access phone
number.
Provide a free "test" credit card number.
22
Provide a telephone number of an East Coast, and a West
Coast location that will accept collect calls.
Provide a telephone number that can be used to test
third party call processing.
Provide the long distance directory assistance numbers.
List the credit cards your company will accept.
AT&T Response:
our local point of premise access phone number is Milt Palmer,
Technician. He can be reached at (806)765-4776.
For security reasons:
AT&T does not provide a free "test" credit card number.
However AT&T will cooperate fully in testing the quality
of our network in a joint project with the City of
Lubbock.
An East Coast telephone number that will accept collect calls
is 908-603-5307. A West Coast number is 510-224-5497.
A third party test call can be completed with advance notice.
A test number is not provided.
AT&T's long distance directory assistance numbers are (1+area code
+ 555-1212) or for 800 numbers (1-800-555-1212).
AT&T can bill and validate the following credit card methods of
payment for long distance service:
- American Express, MasterCard, Visa, Diners Club and
Discover
- Local Exchange Company Calling Cards (Bell)
- A majority of the Independent Telephone Co cards
- AT&T Line Number Cards
* AT&T Call Me Cards
* AT&T Non -Subscriber Cards (Military)
* AT&T EXECU-BILLSM Cards Service
* AT&T Special Billed Number Cards
* AT&T Smart Cards (CAS)
* AT&T Universal Card (35 million projected by 1995)
* AT&T CIID 891 Card (AT&T's Proprietary Card designed
to replace shared line # cards)
* AT&T Card with Megacoa Service
* AT&T SDN NRA+ Card with or without Execu-Bill
* AT&T VTNS Card with or without Execu-Bill
(* Indicates Exclusive Billing available only to AT&T)
W
Many of AT&T's corporate calling cards (Execu-Bill, SDN) provide
bulk discounts and other economic incentives for use. A number of
corporations are instructing their employees to use these AT&T
proprietary cards to allow the corporation to benefit from special
AT&T Card pricing plans. Hence, these travelers will be looking
for establishments that provide public phone service with AT&T
long distance.
The popularity and market penetration of the AT&T Card Family is a
significant factory to the City of Lubbock.
AT&T has, according to a May, 1991 Nilson Report, over 41% of the
calling card market share. our nearest competitor is MCI with
14%, then Sprint with 9.3%. Note: The Bell companies have
approximately 28% of the market.
In July, 1990 AT&T began plans to migrate all of our shared
calling cards (with use data) to proprietary AT&T cards or CIID
891 cards. These cards meet billed party preference requirements.
Currently 95% of our calling cards are migrated.
In 1992, AT&T plans to offer new economic incentives to our heavy
business users to promote the use of the AT&T proprietary card
(i.e. AT&T Corporate & Execu-Bill). In addition, the proprietary
card will offer other features, such as billing capabilities to
voice messaging, teleconferencing and voice mail boxes.
4. Provide a list of areas in the world to which calls cannot be
placed by your company.
AT&T Response:
AT&T can handle frog anywhere to any destination in the world that
has telephone service available.
We handle service to more destinations than any other long
distance company.
5. List your operator service charges for the following types of
calls. If there is a variation of these charges based on
time of day, weekends, holidays or locale, please explain.
AT&T Response: INTERSTATE INTRASTATE
Credit Card (Operator assisted) $1.75 1.55
Credit Card (No operator assisted) $ .80 1.05
Person -to -Person Calls $3.50 3.15
Collect Calls $1.75 1.55
Third Party Calls $1.75 1.55
Directory Assistance Calls
$ .70 .55
Please see the Appendices for the current FCC and PUC AT&T
tariffed rates and surcharges applicable to the service offered
under the terms of this contract.
24
AT&T bases the rate charged for interLATA calls on four (4) basic
parameters: time of day, day of week, mileage between calling and
called points and billing mechanism. Time of day discounts apply
for evening, night and weekend calls. Calls placed•on holidays
(New Year's Day, Martin Luther Ring Day*, Washington's Birthday*,
Memorial Day*, Columbus Day*, Independence Day, Labor Day,
Veteran's Day, Thanksgiving Day and Christmas Day) are rated at
the evening rate. (The holiday discount rate does not apply on
calls to overseas points and to Mexico).
Tariffed rate structure for operator assisted calls is comprised
of the DDD (Direct Distant Dialed) rate plus a service charge
based on the type of billing. These two rate structures compose
the total price of the call, which is the industry standard and
what your users expect.
*Federally observed day only.
6. List the number of operators available on each shift,
relative to the following:
Primary Operator Service Center:
Day Shift
Evening Shift
Midnight Shift
Holidays
Alternative Operator Service Center:
Day Shift
Evening Shift
Night Shift
Holidays
AT&T Response:
The City of Lubbock is served by AT&T Operator Service Centers in
Dallas, Odessa, Ennis, Ft. Worth and Longview, Texas. There is
not just a primary or alternative office that may handle traffic.
It could be an operator from any of these offices that handles the
call. As of 3-1-92, there were 526 operators that serve Lubbock.
Operator scheduling varies each day of each week so the following
is an example of 2 of the offices:
Dallas Ennis
Day Shift
20
25-30
Evening
25-30
25-30
Midnight
10-15
10
Holidays
25
25-30
25
7. Provide a complete description of your company's corporate
structure and of any sub -contracted or leased facilities.
Include locations of those facilities.
AT&T Response:
AT&T as a corporation is structured by divisions. The divisions
which will support this contract are the Network Services group
and the Consumer Communication Services. Please see AT&T•s Annual
Report, Exhibit 4, for a complete corporate structure of these two
(2) groups.
AT&T does not lease facilities from other vendors.
8. Provide a copy of your company's worldwide time of day rate
schedule.
AT&T Response:
See Exhibit 3 for a list of AT&T's worldwide time of day rate
schedule.
26
10. Does your company sub -contract any operator services to other
vendors? If so, provide complete details.
AT&T Response:
No. Only AT&T operators are used to provide service to the City
of Lubbock and the public telephone users.
11. Will your network accept analog data transmissions from FAX
machines, PC's, Laptop Computers, etc. If yes, what speed?
AT&T Response:
AT&T's network accepts all types and all speeds of analog data
transmission.
12. Describe the mix of technology used on calls carried over
your company's network.
AT&T Response:
% Fiber Optic
85%
% Wire
0%
% Coaxial
0%
% Satellite
0%
% Radio/Microwave
15%
13. Describe your company's system of reporting, that will
produce revenue reports showing gross income, and revenue by
pay phone number and location.
AT&T Response:
Fees for calls placed "Sent -Paid" or by coin, and "non -Sent Paid"
or non coin (collect, third party, calling card) are collected by
Southwestern Bell telephone and passed to AT&T's network on a
"real time" basis.
AT&T's network tracks originating and terminating location, time
of day and call duration. This data is by call type (i.e., credit
card, collect, third number billed) and is transmitted to SWBT
billing tapes. AT&T traffic statistics indicate that
approximately 75 million calls are processed per day over AT&T's
network.
AT&T uses a commission and revenue data system called AT&T Point.
All interLATA calls to the OSPS AT&T office and call detail for
messages (calls) per month are recorded via mechanized magnetic
tape. The public payphone market accounts for 45% of the total
traffic data captures. All details denoting call, length of call,
physical rating of times and duration of calls and any other
information necessary to process call billing is sent to the
Automatic Message Accounting (AMA) Center, regional Process Center
(RPC) and AT&T Point System Center.
27
From the AT&T Point System Call detail is passed by station number
to the AT&T Public Equal Access Tracking System (PEAT). The PEAT
system provides revenues and commission reports and issues
commissions checks. See Exhibit 7 for an example of 'the AT&T
revenue and commission report.
The AT&T network must pass major internal audits done on a
consistent basis hour by hour. Please see our alternate access
methods under our response to question #B4.
Our accounting practices are audited by internal and external
audits on a monthly basis.
14. List the states in which your company is authorized to
operate as an Inter -Exchange Carrier.
AT&T Response:
AT&T is authorized to operate as an Inter -Exchange Carrier to all
fifty (50) states and over 250 foreign countries.
15. Provide current financial statements for your company, all
sub -contractors, subsidiaries, and companies from which
facilities and/or services are, or will be leased.
AT&T Response:
Please see Exhibit 4 for AT&T's 1991 Annual Report. AT&T will not
utilize subcontractors or lease facilities.
16. Provide a comprehensive description of your company's
experience in providing, supporting and maintaining long
distance payphone services in International Airports and
various other types of Governmental facilities.
AT&T Response:
AT&T has been in service since 1884 and has consistently provided
long distance operator service since 1906. AT&T sets the industry
standards for quality and reliability. As evidence of AT&T's
ability to maintain, support, and provide long distance payphone
services in international airports and various other types of
governmental facilities, attached are the Top 100 airports and
cities that AT&T serves. There are over 3,500 entities signed
under the AT&T/PTI Agreement.
NY
........ ......... . . _ .
METROPOLITAN TRANSIT AUTHORITY
3503
CA
COUNTY OF LOS ANGELES
1712
FL
METRO-DADE COUNTY
1684
CA
CITY AND COUNTY OF SAN FRANCISCO
1112
IL
COOK COUNTY
938
TX
DALLAS/FT. WORTH AIRPORT
873
OH
CITY OF CLEVELAND
864
FL
WALT DISNEY WORLD
823
TX
HOUSTON AIRPORT SYSTEM
811
WI
MILWAUKEE COUNTY
736
IL
CHICAGO TRANSIT AUTHORITY
729
FL
BROWARD COUNTY
693
CA
COUNTY OF ALAMEDA
690
CA
SAN FRANCISCO INT'L AIRPORT
650
MI
DETROIT CITY OF
642
AZ
PHOENIX SKY HARBOR AIRPORT
593
MO
CITY OF ST. LOUIS
588
TX
CITY OF SAN ANTONIO
580
IL
CHICAGO PARK DISTRICT
572
MI
DETROIT METROPOLITAN WAYNE
571
FL
BROWARD COUNTY SHERIFF'S
516
OR
CITY OF PORTLAND
366
KY
CITY OF LOUISVILLE
363
MO
PRINCE GEORGES COUNTY
356
WA
PORT OF SEATTLE
342
CA
ALAMEDA COUNTY INMATE WF
339
PA
PITTSBURGH INT'L AIRPORT
329
NJ
CITY OF ATLANTIC CITY
325
CA
COUNTY OF KERN
317
TN
MEMPHIS-SHELBY AIRPORT
313
NJ
CITY OF NEWARK
285
VA
METRO WASHINGTON AIRPORT AUTH.
281
WA
KING COUNTY
258
AZ
MARICOPA COUNTY SHERIFF
256
OH
CUYAHOGA COUNTY
248
NY
COUNTY OF ERIE
240
CA
CITY OF SAN JOSE
234
FL
CITY OF JACKSONVILLE
231
MD
MONTGOMERY COUNTY GOVERNMENT
227
NV
CLARK COUNTY AIRPORT
223
GA
CITY OF ATLANTA
220
OH
CINCINNATI INT'L AIRPORT
210
MO
CITY OF KANSAS CITY
210
CA
COUNTY OF SANTA CLARA
209
NJ
COUNTY OF BERGEN
208
TX
CITY OF AUSTIN/AIRPORT
207
AL
_. ........ :.. ::. . .
CITY OF BIRMINGHAM
:...
203
OK
CITY OF OKLAHOMA CITY
197
FL
CITY OF MIAMI
196
CA
SAN DIEGO UNIFIELD PORT
196
OR
PORTLAND INT'L AIRPORT
195
FL
COUNTY OF VOLUSIA
192
MD
MONTGOMERY COUNTY PUBLIC
192
FL
PORT EVERGLADES
189
CA
COUNTY OF SAN JOAQUIN
188
NC
PIEDMONT TRIAD AIRPORT
186
MI
DETROIT PUBLIC SCHOOLS
185
LA
NEW ORLEANS INT'L AIRPORT
185
CA
CITY OF ANAHIEM
183
AL
CITY OF MONTGOMERY
177
NJ
COUNTY OF HUDSON
177
OH
CITY OF COLUMBUS
173
CA
CITY OF SAN DIEGO
173
CA
COUNTY OF SAN BERNARDINO
171
FL
PINELLAS COUNTY SHERIFF
159
CA
COUNTY OF SAN MATEO
155
OH
HAMILTON COUNTY JAIL
150
NV
CITY OF LAS VEGAS
145
NV
LAS VEGAS CONVENTION AUTH.
145
TX
CITY OF FORT WORTH
144
CA
CITY OF LONG BEACH
143
FL
SCHOOL BOARD OF BROWARD COUNTY
142
NY
TOWN OF HEMPSTEAD
141
NY
COUNTY OF ONONDAGA
136
NC
RALIEGH DURHAM AIRPORT AUTHOR.
133
GA
GWINNETT COUNTY
129
CA
SOLANO COUNTY SHERIFF
128
MD
BALTIMORE PUBLIC SCHOOLS
127
MI
COUNTY OF KENT
127
WI
DANE COUNTY
127
GA
CHATHAM COUNTY JAIL
123
CT
CITY OF STAMFORD
120
CA
COUNTY OF SAN DIEGO
118
AL
JEFFERSON COUNTY
116
FL
FOLK COUNTY
116
IN
EVANSVILLE AIRPORT
115
VA
CITY OF VIRGINIA BEACH
114
CA
FRESNO COUNTY JAIL FACILITY
114
OH
GREATER CLEVELAND RTA
114
OH
MONTGOMERY COUNTY
114
OH
COLUMBUS INT'L AIRPORT
113
CA
SAN DIEGO CONVENTION CENTER
113
MD
BALTIMORE COUNTY GOVERNMENT
112
NJ
COUNTY OF MONMOUTH
112
FL
JACKSONVILLE INT'L AIRPORT
111
TX
ALAMO COM. COLEGE DISTRICT
110
CA
CITY OF OAKLAND
110
NE
CITY OF OMAHA
107
MI
GRAND RAPIDS CITY
107
OH
CITY OF DAYTON
105
NC
N.C. ASSOC. OF COUNTY COMMISSION
105
WA
PIRCE COUNTY GOVERNMENT
105
NY
COUNTY OF ROCKLAND
104
TX
GALVESTON COUNTY
104
CA
OAKLAND INT'L AIRPORT
104
GA
CLAYTON COUNTY GOVERNMENT
102
FL
ST. LUCIE CORRECTIONAL CENTER
101
FL
CITY OF FT. LAUDERDALE
100
28
17. Provide a current list of reference contacts.
AT&T Response:
Following are references:
DFW Dallas / Ft . Worth Airport
Ruth Hill
Properties Manager
P.O. Drawer DFW
DFW Airport, TX 75261
Jim Garavaglia
City of St. Louis
1200 Market St.
Roos 313
St. Louis, NO 63103
Terry Hutfleff
City of Austin
P.O. Box 1088
Austin, TX 78707
Debi Rorinchok
City of San Antonio
P.O. Box 839966
San Antonio, TX 78285
Rob Hancik
Springfield Regional Airport
Route 6 Box 384
Springfield, NO 65803
Additional references available upon request.
18. Have you responded to all questions and requests included in
this proposal? If not, what has been omitted, and why?
AT&T Response:
AT&T has responded to all questions in this proposal.
19. What is the term of contract offered by your company?
AT&T Response:
Consistent with the AT&T/PTI Agreement, AT&T offers the City of
Lubbock a one (1), two (2), or three (3) year term.
20. If there is a penalty for early cancellation of a contract
for long distance pay phone service with your company,
explain in detail.
AT&T Response:
AT&T does not have cancellation clauses in our contract language.
Cancellation of contracts is handled on a case by case basis.
29
21. Does you company offer a bonus plan? If so, explain.
AT&T Response:
Under the PTI Amendment, no bonuses shall be included.
AT&T is prohibited under the terms of the AT&T agreement from
offering bonuses.
See Tab 3 for a copy of the PTI Amendment.
22. Does your company offer 1OXXX dialed calls? If so, explain
in detail.
AT&T Response:
Access to other interexchange carriers is available by following
procedures and access codes provided by the interexchange carrier
of choice which could include 950-XXXX, 800 or 1OXXX access.
Instructions for placing calls are included on the instruction
cards on all SWBT telephones. Assistance is also provided by AT&T
operators (interLATA).
All carriers are required by law to display their name and
address on the telephone instrument (if the carrier is the default
carrier).
Directions for accessing carriers other than AT&T may or may not
be included on SWBT information cards. There is no FCC
requirement to list access to every carrier who wishes to provide
service in each exchange.
23. What commission rate are you proposing for usage?
AT&T Response:
The AT&T/PTI commission rate is 20%.
24. What commission rate is proposed for user surcharge?
AT&T Response:
AT&T does not pay a separate commission rate on surcharges. AT&T
pays commissions on total gross revenues.
25. Provide tariff rates your company will be billing for long
distance calls placed from pay phones in City of Lubbock
facilities. Include usage and/or surcharge rates for all
types of long distance calls.
AT&T Response:
See Exhibit 8 for AT&T's Interstate and Intrastate interLATA
rates and surcharges.
Fro
26. What is your company's definition of gross revenue? Do you
deduct fraud and uncollected amounts? Describe any other
customer chargeable calls that are not included in gross
revenue.
AT&T Response:
AT&T defines gross revenue and pays commission on all 1+, 1-, 0+,
0- calls placed over the AT&T network. AT&T does not deduct for
fraud or uncollectibles. Any charges associated with services
reached by 800 number access (Directory Assistance, AT&T Language
Line) are not considered public telephone revenue. Please note:
AT&T does gay commissions on calls placed using 10ATTO and 800
number access where the AT&T 800 number is utilized to access our
network.
31
1.06 EVALUATION CRITERIA
All proposals will be reviewed and evaluated by a
Selection Committee, based on criteria outlined in this
Request For Proposal. The award of a contract for long
distance pay phone service will be made to the vendor
who can provide the best services and equipment
described in this RFP.
Each vendor responding this Request For Proposal will be
evaluated according to the following criteria:
15% Total Support and service committment of vendor.
25 Revenues to the City of Lubbock based on commissions,
guaranteed minimums, and bonuses.
15% Conformance to all specifications
15% Vendor's financial standing and capabilties
15% Any other conditions deemed to be of importance that are
specified in the RFP.
15% References.
adversely affect this Addendum, its profitability to AT&T, or the ability of AT&T or
Agent to perform its obligations as set forth herein. Termination of this Addendum
under this paragraph will not give Agent any right to seek damages from AT&T as long
as AT&T complies with its obligations to Agent up to the date of termination.
5. Except as set forth herein, the terms of the AT&T Individual Commission Agreement
shall remain in full force and effect.
AT&T Communications, Inc.
By:
Authori Signature)
Date: C//Z-e
Print/Type Name: Josephine Reyna
Title: Regional Operations Manager
as to to.
As• ant CICj Attc .
Print/Type Name: Drug -11 Q-. LC4A 0
Title: GUA 0 2
AT&T
0123FAXAIR
obligations as set forth herein. In addition, if applicable rules and regulations change, so that Agent
is not permitted to select the interexchange carrier for all "0+" dialed interLATA calls from the covered
telephones, Agent's duty to route all such calls to AT&T will end, and AT&T may terminate this
Agreement by sending written notice to Agent. Termination of this Agreement under this paragraph
will not give Agent any right to seek damages from AT&T as long as AT&T complies with its obligations
to Agent up to the date of termination.
7. Except in cases involving willful or wanton conduct, AT&T's liability to Agent is limited to its
obligations to pay commissions as described above. AT&T SHALL NOT BE LIABLE FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE
OF ANY KIND, INCLUDING LOST PROFITS (WHETHER OR NOT AT&T HAD BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE), BY REASON OF ANY ACT
OR OMISSION IN ITS PERFORMANCE UNDER THIS AGREEMENT.
8. Any technical or business information or data disclosed or furnished to Agent by AT&T
("information"), including all information relating to AT&T calls, remains the property of AT&T.
When in tangible form, this information must be returned upon request. All such information must
be kept confidential by Agent and used only in Agent's performance under this Agreement, unless
the information was previously known to Agent without any obligation of confidentiality or is made
public by AT&T.
9. This Agreement and any attachments hereto constitute the entire understanding between the parties.
They supersede all prior understandings, oral or written representations, statements, negotiations,
proposals and undertakings with respect to the subject matter hereof. All amendments to this
Agreement must be in writing, must refer specifically to this Agreement and must be signed by
authorized representatives of the parties.
AT;(Au)to;.nzed
Cunications, Inc.
By:
ignature)
Date
Print/Type name
Title:
u
Kathy n_ lawrPnrP
Regional General Manager
Q Print/Type name:
Title:
Company address
City State
Company telephone number
Federal Tax ID (To issue commission checks)
Zip Code
0016 12.66