HomeMy WebLinkAboutResolution - 2017-R0457 - Cellco Partnershop Dba Verizon Wireless - 12/07/2017Resolution No. 2017 R0457
Item No. 5.10
December 7, 2017
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute for
and on behalf of the City of Lubbock, Professional Services Contract No. 13815 for cellular phone
services and devices as per RFP 17-13534-SS, by and between the City of Lubbock and Cellco
Partnership dba Verizon Wireless, and related documents. Said Contract is attached hereto and
incorporated in this resolution as if fully set forth herein and shall be included in the minutes of
the City Council.
Passed by the City Council on December 7, 2017
DANIEL M. POPE, MAYOR
ATTEST:
'�) , d j te� � '9-1C
Re t
cca Garza, City Secret t)
APPROVED AS TO CONTENT:
Mark YAQvood, 5kssista4 City Manager
APPROVED AS TO FORM:
R rook , Assistant City Attorney
ccdocs/RES.PSC 13815.Cellular Phone Services and Devices
11.08.2017
Resolution No. 2017- R0457
City of Lubbock, TX
Cellular Phone Services and Devices
Service Agreement
Contract 13815
This Service Agreement (this "Agreement') is entered into as of the 7th day of December, 2017
("Effective Date") by and between Cellco Partnership dba Verizon Wireless (the Contractor), and the City of
Lubbock (the "City").
RECITALS
WHEREAS, the City has issued a Request for Proposal 17-13534-SS Cellular Phone Services and Devices.
WHEREAS, the proposal submitted by the Contractor has been selected as the proposal which best meets
the needs of the City for this service; and
WHEREAS, Contractor desires to perform as an independent Contractor to provide Cellular Phone
Services and Devices, upon terms and conditions maintained in this Agreement; and
NOW THEREFORE, for and in consideration of the mutual promises contained herein, the City and
Contractor agree as follows:
City and Contractor acknowledge the Agreement consists of the following exhibits which are attached
hereto and incorporated herein by reference, listed in their order of priority in the event of inconsistent or
contradictory provisions:
1. This Agreement
2. Exhibit A — General Requirements/Proposal
3. Exhibit B — DIR Contract DIR-TSO-3415
4. Exhibit C — Pricing Sheets
Scope of Work
Contractor shall provide the services that are specified in Exhibit A. The Contractor shall comply with all the
applicable requirements set forth in Exhibit A, B and C attached hereto.
Article 1 Services
1.1 Subject to extension of DIR Contract DIR-TSO-3415, which, as of the Effective Date, will expire
on April 27, 2017, the contract shall be for a term of one (1) year, with the option of three (3) one
(1) year extensions; said date of term beginning upon formal approval. All stated annual quantities
are approximations of usage during the time period to be covered by pricing established by this
proposal. Actual usage may be more or less. Order quantities will be determined by actual need.
The City of Lubbock does not guarantee any specific amount of compensation, volume, minimum,
or maximum amount of services under this bid and resulting contract.
1.2 This contract shall remain in effect until the first of the following occurs: (1) the expiration date,
(2) performance of services ordered, or (3) termination of by either party with a 30 day written
notice. The City of Lubbock reserves the right to award the canceled contract to the next lowest
and best bidder as it deems to be in the best interest of the city.
1.3 The City or Contractor may assign the Agreement without prior written approval to: i) a successor
in interest, or ii) a subsidiary, parent company or affiliate, or iii) as necessary to satisfy a regulatory
requirement imposed upon a party by a governing body with the appropriate authority. Assignment
of the Agreement under the above terms shall require written notification by the assigning party
and, for Contractor, a mutually agreed written Agreement amendment. Any other assignment by a
party shall require the written consent of the other party and a mutually agreed written amendment.
1.4 All funds for payment by the City under this Agreement are subject to the availability of an annual
appropriation for this purpose by the City. In the event of non -appropriation of funds by the City
Council of the City of Lubbock for the goods or services provided under the Agreement, the City
will terminate the Agreement, without termination charge or other liability, on the last day of the
then -current fiscal year or when the appropriation made for the then -current year for the goods or
services covered by this Agreement is spent, whichever event occurs first. If at any time funds are
not appropriated for the continuance of this Agreement, cancellation shall be accepted by the
Contractor on 30 days prior written notice, but failure to give such notice shall be of no effect and
the City shall not be obligated under this Agreement beyond the date of termination.
Article 2 Miscellaneous.
2.1 This Agreement is made in the State of Texas and shall for all purposes be construed in accordance
with the laws of said State, without reference to choice of law provisions. This Agreement is
performable in, and venue of any action related or pertaining to this Agreement shall lie in,
Lubbock, Texas.
2.2 This Agreement and its Exhibits contains the entire agreement between the City and Contractor and
supersedes any and all previous agreements, written or oral, between the parties relating to the
subject matter hereof. No amendment or modification of the terms of this Agreement shall be
binding upon the parties unless reduced to writing and signed by both parties.
2.3 This Agreement may be executed in counterparts, each of which shall be deemed an original.
2.4 In the event any provision of this Agreement is held illegal or invalid, the remaining provisions of
this Agreement shall not be affected thereby.
2.5 The waiver of a breach of any provision of this Agreement by any parties or the failure of any
parties otherwise to insist upon strict performance of any provision hereof shall not constitute a
waiver of any subsequent breach or of any subsequent failure to perform.
2.6 This Agreement shall be binding upon and inure to the benefit of the parties and their respective
heirs, representatives and successors and may be assigned by Contractor or the City to any
successor only on the written approval of the other party.
2.7 All claims, disputes, and other matters in question between the Parties arising out of or relating to
this Agreement or the breach thereof, shall be formally discussed and negotiated between the
Parties for resolution. In the event that the Parties are unable to resolve the claims, disputes, or
other matters in question within 30 days of written notification from the aggrieved Party to the
other Party, the aggrieved Party shall be free to pursue all remedies available at law or in equity.
2.8 At any time during the term of the contract, or thereafter, the City, or a duly authorized audit
representative of the City or the State of Texas, at its expense, upon 10 business days' notice during
regular business hours and at reasonable times, reserves the right to audit Contractor's records and
books relevant to all services provided to the City under this Contract. In the event such an audit by
the City reveals any errors or overpayments by the City, Contractor shall refund the City the full
amount of such overpayments within 30 days of such audit findings, or the City, at its option,
reserves the right to deduct such amounts owing the City from any payments due Contractor.
2.9 The Contractor warrants that it complies with Chapter 2270, Subtitle F, Title 10 of the Texas
Government Code by verifying that:
(1) The Contractor does not boycott Israel; and
(2) The Contractor will not boycott Israel during the term of the Agreement.
2.10 SB 252 prohibits the City from entering into a contract with a vendor that is identified by
The Comptroller as a company known to have contracts with or provide supplies or service
with Iran, Sudan or a foreign terrorist organization.
2.11 The City reserves the right to exercise any right or remedy to it by law, contract, equity, or
otherwise, including without limitation, the right to seek any and all forms of relief in a court of
competent jurisdiction. Further, the City shall not be subject to any arbitration process prior to
exercising its unrestricted right to seek judicial remedy. The remedies set forth herein are
cumulative and not exclusive, and may be exercised concurrently. To the extent of any conflict
between this provision and another provision in, or related to, this do.
2.12 The Contractor shall not assign or sublet the contract, or any portion of the contract, without written
consent from the Director of Purchasing and Contract Management. Should consent be given, the
Contractor shall insure the Subcontractor or shall provide proof of insurance from the
Subcontractor that complies with all contract Insurance requirements document, this provision shall
control.
IN WITNESS WHEREOF, this Agreement is executed as of the Effective Date.
CITY OF LUBBOCK, TX: CONTRACTOR:
LJVII�
1 ^
Daniel M. Pope, Mayor ContraIrl
s Sign ture
ATTEST: C) ,
Todd Loccisano
Garza, City Secretary 11 N Printed Name
APPROVED AS TO
Executive Director - Enterprise and Government Contracts
Title
Mark Years d, As istant &y Manager
APPROVED AS TO FORM:
Ryan o e, Assistant City Attorney
Exhibit A
City of Lubbock, TX
.� Response to RFP No.17-13534-SS
entity or state agency a disclosure of interested parties at the time the business entity
submits the signed contract to the governmental entity or state agency. Section
2252.908 requires the disclosure form to be signed by the authorized agent of the
�-•, contracting business entity, acknowledging that the disclosure is made under oath and
under penalty of perjury. Section 2252.908 applies only to a contract that requires an
action or vote by the governing body of the governmental entity or state agency before
the contract may be signed or has a value of at least $1 million. Instructions for
completing Form 1295 are available at: http: : tG,w%k.ci.lubbock.tx.usdepartmental-
-� websites departments purchasing/vendor- information
�.
Verizon Wireless understands and will comply
GENERAL REQUIREMENTS
INTENT
a) The City of Lubbock (hereinafter called "City") is seeking proposals from interested firms
and individuals, (hereinafter called "Proposer") to provide Cellular Phone Services and
Devices.
b) Offerors are invited to submit demonstrated competence and qualifications of their firm for
providing these services.
-� c) The information contained within this document is intended to provide interested firms
,,, with the requirements and criteria that will be used to make the selection.
CURRENT ENVIRONMENT
^� The City of Lubbock has approximately 230 Smart phones, 30 non -smart and 20 rugged wireless
phones in service. Based on the results of the RFP and need, the number of cellular/2-way
phones needed may change.
SCOPE
These specifications encompass the requirements for Proposer response via sealed
•-• proposals for cellular 2-way phone services. The responder to this Request for Proposals
shall be solely responsible to ensure that the services offered shall meet the City of
Lubbock's requirements.
ResponseVerizon
`-` Verizon Wireless understands and will comply
PROPOSER RESPONSIBILITIES
The Proposer shall bear the following responsibilities:
p�
4.1 Demonstrate, by local references, prior to acceptance of proposal that the
cellular 2 way services being proposed to the City of Lubbock will perform as
represented in the proposal. (Cellular/2-way phones should be available for a
trial Deriod during the RFP process to confirm service availability)
Exception. Details about a customer's service constitutes Customer Network Proprietary Information (CPNI),
is protected by federal law and cannot be released by any carrier without the customer's consent. To protect
that CPNI information, we have selected customers who have agreed to act as references for this RFP
TDIR TSO-3415
September B. 201
City of Lubbock, TX
.A Response to RFP No.17-13534-SS
response. These customers will determine what information they will share with you when contacted by the
City.
4.2 Provide complete, turnkey, swap -out of cellular/2-way phones and
accessories(car & wall chargers, and cases or belt clips) for the City of
--� Lubbock without any interruption in service.
Verizon Response-
Verizon Wireless understands and will comply
4.3 Provide training and appropriate documented instructions to the City of
Lubbock for the use of its proposed cellular/2-way services.
ResponseVerizon
^ Your Verizon account team can create a training program with your assistance and guidance. This training
-,. program could include on -site training at locations across the country, online training currently available by
•a, device/application at www.verizonwireless.com and also webinars as needed to ensure your employees are
comfortable with their new devices and services.
On mutually agreed upon days and times, a Verizon account team member can be assigned to your
organization's location for additional support and training of your Corporate Subscribers at no additional
charge. If equipment is delivered by a Verizon representative, the account team member can review the basic
l" features of the device, as well as any service features you may be receiving. Alternately, if equipment is
shipped to your organization, your employees always have the ability to contact their account team member
in order to receive additional information on any features or services.
' Your employees can learn about device hardware, software applications, email setup and Smartphone
ti maintenance on their own schedule through our Online Learning Center sessions. There are recorded and/or
live sessions available presented via Adobe Connect software. The Online Learning Center can be accessed
at: http://Iearning.verizonwireless.com/learning/
4.4 Provide fixed price services for one (1) year, with the option of three (3)
one (1) year extensions.
ResponseVerizon
Exception. Verizon Wireless is offering the City of Lubbock ("the City") Verizon Wireless' existing Contract
with the State of Texas Department of Information Resources, Contract for Products and Related Services,
DIR Contract number DIR-TSO-3415 (the "State Contract"). That Contract is based upon the purchasing
volume of all the eligible agencies throughout the state of Texas and thus, includes larger discounts than
-� Verizon Wireless would offer in a stand-alone contract based simply on the City's purchases. Verizon Wireless
is offering the City service pursuant to the State Contract. Pricing, terms and conditions shall be those of the
State Contract. A copy of the State Contract is available online at http://dir.texas.gov/View-
Sea rch/Contracts-Detail.aspx?contra ctn u m ber= D I R-TSO-34 15&keyword= D I R-TSO-3415 or upon request
�. from your Government Account Manager. The current term of the State Contract is April 27, 2016 through
April 26, 2018, with two (2) additional one-year term options. Any extension of the initial term of the DIR
User Agreement shall be mutually agreed upon by both parties and reduced to writing.
4.5 Provide local Customer Care Center or service facility for all phone repairs
and replacements; and for phone accessory repair and replacements for the
entire length of the contract.
r-,Verizon Response
r Verizon Wireless understands and will comply.
Sales Support
Your dedicated Government Account Manager set forth below will serve as the City's primary point of contact
;oniident a I Subject to DIR-TSO-3415 CnNract
•-, J
22 WWI
Response to RFP No.17-13534-SS
during normal business hours to address issues, concerns and wireless communications objectives. The local
team member may be available for on -site support, training demos, and product updates.
Name: Arnold "A.J." Pharr
Title: Government Account Manager
Address: 5810 W. Loop 289
Lubbock, TX 79424
Telephone: (806) 778-9997
Email: arnold.pbarr@verizonwireless.com
' Customer Support
,-, Our Business and Government Customer Operations teams are trained to address your employees' inquiries
related to our wireless services. They operate out of four full -service centers across the country:
•� Hilliard, OH, from 8:00 a.m. to 8:00 p.m. ET
Hanover, MD, from 8:00 a.m. to 8:00 p.m. ET
Alpharetta, GA, from 8:00 a.m. to 8:00 p.m. ET
Salt Lake City, LIT, from 8:00 a.m. to 8:00 p.m. MT
The Business and Government Customer Operations team assigned to your organization is determined by the
geographical area of your headquarters location and can be reached via a toll- and airtime -free number.
In the event your employees seek assistance after your Business and Government Customer Operations
team's hours, our standard full -service wireless Customer Care team is available from 6 a.m. to 11 p.m. in
each time zone and can be reached toll -free at 800-922-0204 and airtime -free at *611, from the wireless
,^ phone. Customer Care is not specifically trained to support our corporate accounts, but can address many of
your employees' inquiries.
^^ If you are experiencing a technical issue with your service or equipment, our wireless technical support staff
is available 24 hours a day, 7 days a week and can also be reached toll -free at 800-922-0204.
Your authorized contact also has the option of contacting your Government Account Manager for assistance
in managing your account.
4.6 Furnish a map, indicating the location of cellular tower sites that will be used to
provide the cellular service included in this proposal and their coverage area. If
t h e coverage area increases in size for other customers of the Proposer. Areas
where roaming charges apply shall be clearly indicated.
Verizon Response
See below with clarification. Cell tower locations are considered proprietary information and we are not
permitted to distribute this information externally.
It is important to look at coverage in terms of network reliability and the number of people who have wireless
coverage within a given geographical area rather than the number of cell sites. Because of the unique
., characteristics of CDMA technology employed on our wireless network, we can serve a large population
within a geographical area with a reduced number of resources, such as cell sites.
^^ Our 4G LTE network is built with the same commitment to quality and in an equally efficient manner as our
.ti 3G network. Our choice of the 700 MHz frequency as the basis of our 4G LTE network results in a longer range
from the base station, compared with systems operating at 2.5 GHz or 3.5 GHz. The superior characteristics
of the 700 MHz frequency range coupled with the use of MIMO (Multiple Input/Output) antennae will
Venzon Wireless
September 8 2017
ritv of Lubbock T
�,. Response to RFP No. 17-13534-SS�
maximize the use of our existing network infrastructure while delivering high-speed, feature -rich services to
our customers.
._�
Our proposed domestic voice and data plans do not include any charges for domestic long distance or
roaming while in the Nationwide Rate and Coverage area.
Verizon Wireless' Network Coverage
Verizon operates the nation's most reliable wireless network.
LTE Technology
LTE is the technological foundation for our 4G wireless broadband network. LTE offers a number of significant
technological and business advantages over other 4G technologies that make it a superior networking
standard. Our customers want to be truly un-tethered with advanced communication devices that provide a
similar experience as found in today's wired networks - you want to be able to communicate in new and
innovative ways whenever and wherever you choose around the globe. For these reasons, we believe LTE is
the best technology with the global scale needed to deliver such experiences.
r, Choosing the 700 MHz frequency as the basis of our 4G LTE wireless network results in a longer range from
the base station, compared with systems operating at 2.5 GHz or 3.5 GHz. LTE offers your mobile employees
better coverage as they travel by providing seamless handover and roaming for true mobility.
LTE has strong and widespread support from the mobile industry, including support from a majority of the
r-, industry's key players. Many vendors have enabled operator transition to LTE in a progressive, scalable, and
cost-effective way —protecting investments in existing technologies made by today's GSM and CDMA
carriers.
LTE provides significant benefits that extend beyond traditional day-to-day wireless communications. Our
LTE network is best suited to support the needs of new, rich, and exciting solutions - it offers significantly
increased data rates, much lower latency and better coverage. LTE's more efficient use of bandwidth, as
compared to existing 3G wireless technologies, makes high bit rate applications more viable for consumer
use.
Our 4G LTE network offers a number of benefits, including:
High peak speeds: The Average User Data Rate (downlink) is greater than or equal to 5 Mbps; and the
Average User Data Rate (uplink) is greater than or equal to 2 Mbps.
Low latency. Approximately 100 ms round trip over the airlink within the Verizon wireless network.
Scalable bandwidths: Bandwidth allocation of 1.4, 3, 5, 10, 15, 20 MHz; scalable bandwidth provides
the flexibility for deployment and capacities.
a Improved spectrum efficiency: Spectrum efficiency refers to how limited bandwidth is used by the
-. access layer of a wireless network. Improved spectrum efficiency allows more information to be
transmitted in a given bandwidth, while increasing the number of users and services the network can
support.
o Improved cell -edge data rates: Not only does spectral efficiency of LTE improve near cell towers, it
also improves at the coverage area or cell edge, which makes more bandwidth available at the cell
edge. Data rates improve two to three times at the cell edge over the previous benchmark
r� cnhoenna DIR-TSO-3415 Contract
WOM
September 8 2017 24
ram•,
City of Lubbock, TX
Response to RFP No. 17-13534-SS
Seamless performance: Reducing handover latency and packet loss are critical to delivering a quality
service. This reduction is considerably more challenging with mobile broadband than with fixed -line
broadband where the time variability and unpredictability of the channel become more acute,
creating the issue. Additional complications arise from the need to hand over sessions from one cell
to another as users cross coverage and frequency boundaries. These handover sessions require
seamless coordination of radio resources across multiple cells. in the past, 3G networks split both
voice and data signals. 413 LTE uses an Evolved Packet Core that is 100% IP based facilitating
simultaneous voice and data communications.
This data is not a guarantee of coverage and may contain areas with no service. This data reflects a
depiction of predicted and approximate wireless coverage.
The coverage areas shown do not guarantee service availability and may include locations with
limited or no coverage.
Even with a coverage area there are many factors including: customer's equipment/terrain/proximity
to buildings/foliage and weather that may impact service.
An all -digital device will not operate or be able to make 911 calls when digital service is not available.
September 8. 2017
City of Lubbock, TX
Response to RFP No.17-13534-SS
The Verizon Wireless Nationwide Rate and Coverage Area include networks run by other carriers;
some of the coverage depicted may be based on their information and public sources and we cannot
ensure its accuracy.
.� a Service may not be available for certain devices throughout the Extended National Enhanced Services
Rate and Coverage Areas.
4.7 If a government agency in the State of Texas is given a lower rate during the
life of this proposal, the lower rate will apply to this proposal.
- Response
Exception. Verizon Wireless is offering the City of Lubbock ("the City") Verizon Wireless' existing Contract
with the State of Texas Department of Information Resources, Contract for Products and Related Services,
DIR Contract number DIR-TSO-3415 (the "State Contract"). That Contract is based upon the purchasing
volume of all the eligible agencies throughout the state of Texas and thus, includes larger discounts than
Verizon Wireless would offer in a stand-alone contract based simply on the City's purchases. Verizon Wireless
is offering the City service pursuant to the State Contract. Pricing, terms and conditions shall be those of the
T State Contract. A copy of the State Contract is available online at http://dir.texas-gov/View-
Search/Contracts-Detail.aspx?contractnum ber=DIR-TSO-3415&keyword=DIR-TSO-3415 or upon request
from your Government Account Manager. The current term of the State Contract is April 27, 2016 through
April 26, 2018, with two (2) additional one-year term options. Any extension of the initial term of the DIR
r, User Agreement shall be mutually agreed upon by both parties and reduced to writing.
4.8 Legal venue for this proposal will be Lubbock County and Choice of Law
forthis proposal will be Texas.
t .Verizon Response
Verizon Wireless understands and will comply
RIGHTS OF THE CITY OF LUBBOCK
The City of Lubbock reserves the right to award these services on the basis of responses to this RFP or
,-, with the State of Texas Contract, for cellular 2-way services, whichever is deemed solely by
�-, the City to be in its best interests. The City of Lubbock reserves the right to negotiate any and
all parts of the proposals received. reject any and all proposals, or to accept selected
components of any proposal. The City of Lubbock reserves the right to award these services
for all existing number of phones, some of the phones or none of the phones, whichever
is deemed solely by the City to be in its best interests. If a responding Proposer or their parent
company has an agreement or proposal in effect with the State of Texas, indicate what the
contract,'nroposal is and how it compares to vour proposal to the Citv.
Verizon Wireless understands and will comply
DETAIL SPECIFICATIONS
Proposer shall indicate to what extent the cellular services being proposed meet. exceed or falls short of
-�, the stated requirements. This discussion is to follow each specification description. Discussion such as
.,� "Meets all specifications" or "See attached specifications" do not qualify as explanations of what the
Proposer is proposing.
Features
A. City of Lubbock is interested in the following features on some or all of the proposed
devices and will need prices for these items in the proposal
Ver zon Wireless Y~ r dwict to DIR-TSO.3415 Cnn
� September 6 2017
r;+., of I - TX
Response to RFP No. 17-13534-SS
1. Texting
Text Messaging is the two-way short messaging service designed for use throughout our wireless network via
a subscriber's wireless phone. Text messaging increases the utility of wireless phones by giving subscribers
two choices in how they use their phones to communicate: talk and text.
Sending a text message only takes three simple steps. Enter the 10-digit mobile number [recipient does not
need to be a Verizon wireless subscriber] or Internet email address of the recipient; compose the message,
and press SEND.
The sender's mobile number will be sent with the message. The 160-character limit includes the email address
indicated by the sender, the message content, and if provided, the subject and callback number. Message
length may vary depending on other system and equipment factors. Steps to send a text message will vary by
make and model of the phone. Please see your device's online manual for details. Note: We make every effort
to deliver the message to subscribers of other wireless carriers; however, once the message leaves our
network we cannot guarantee it will be properly delivered.
Verizon Messages App
Verizon Messages (Message+) is an easy -to -use, free, downloadable app available on Android and IOS
Smartphones and tablets.
Verizon Messages provides you with the ability to:
• Sync across multiple devices (e.g., tablet, PC) and a Smartphone [Please note: You cannot sync Verizon
Messages on multiple Smartphones.
• Send and receive messages through Wi-Fi
• Use your existing Smartphone number (MDN) to make and receive domestic and international calls
-` from a connected tablet on either cellular or Wi-Fi networks. After initially linking your Smartphone
with your tablet, your Smartphone need not be connected or powered on to make or receive calls
with your tablet. All incoming and outgoing calls will be associated with you Smartphone mobile
number. Note: Requires a HD Voice -capable Smartphone with Advanced Calling activated and a tablet
with any Internet connection - cellular or Wi-Fi. The tablet does not need a Verizon data plan.
• Make videocalls on Android and iOS tablets using the Verizon Messages (Message+) app. Tablet must
have a Wi-Fi or cellular connection to make and receive video calls using your Smartphone number.
Smartphone must have LTE Video Calling (LVC) activated. Note: Calls can only be made to other
Verizon customers with the same feature activated.
• Customize background, specific contacts, tones, auto reply, driving mode, etc.
r,
Blocking Calling from Verizon Messages
^� If your organization does not want your Corporate Subscribers to self -provision the feature to place and
receive calls from a tablet, your SPOC can log into the My Business Account/VEC Portal to block calling from
Verizon Messages for that line. Please note: although your corporate subscribers will be blocked from using
calling from Verizon Messages, they may still use other features of Verizon Messages.
Integrated Messaging Feature
Integrated Messaging is a feature of Verizon Messages that enables you to send and receive text and
multimedia messages seamlessly on your Smartphone, tablet or computer. After initially linking your
venzon Wireless
September 8. 2017
City of Lubboru
,.� Response to RFP No. 17-13534-SS
Smartphone with your tablet or computer, your Smartphone need not be connected or powered on to make
.- or receive messages with your tablet or computer. All incoming and outgoing messages will be associated with
your Smartphone mobile number. The service syncs up to 90 days of messages across your enabled devices.
Blocking Integrated Messaging
If your organization does not want your users to save messages to the cloud, you must block the Integrated
r„ Messaging feature.
Integrated Messaging is not designed for secure transmission or storage of personal healthcare information.
Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health
Insurance Portability and Accountability Act (HIPAA) of 1996 and the Health Information Technology for
Economic and Clinical Health Act of 2009 and accompanying regulations. If a business is a Covered Entity or
Business Associate as defined by HIPAA, your organization must block the Integrated Messaging feature.
While there is no charge or subscription fee for the Verizon Messages App, downloading and calling may
consume data and be charged according to your data plan.
• The consumption and utilization of data will be based on your data connection on the tablet (i.e. Wi-
Fi or 4G LTE) and how it's billed (i.e., metered data will be decremented, unlimited will not be
impacted).
.�, • All calls originating via the Verizon Messages application, regardless if from a U.S. or international
location, will be treated as if they are originating in the U.S. These voice calls will not deplete minutes
of use or be billed (except for 411 and other premium calls).
• Calls made to international numbers will be billed as "International Calling While in the U.S." (a.k.a.
International Long Distance). If an international rate plan exists on the account, the international calls
will be billed at those rates.
Messages are billed at the appropriate messaging rates, per recipient, in accordance with your plan and
messaging bundle.
2. Data
"T Verizon offers a broad range of wireless data services to help your employees work more effectively. With a
^� more efficient workforce, our solutions can enable your organization to realize a solid return on investment
from your mobile data implementation. We provide innovative wireless Internet and business services and
we also work with various software and hardware partners to implement custom solutions for our business
.� customers. The following is a list of our wireless data services.
Our Nationwide for Business Data Share plans and features are designed to give you the ability to select the
amount of data to be shared between all the devices on the account.
Confide- ia! I Subject to DIR•TM5415
.� 28
City of Lubbock, TX
Response to RFP No. 17-13534-SS
Our 3G/4G data packages are designed to give your employees more options and the ability to choose a data
package that more closely matches their wireless lifestyles and the capabilities of today's wide array of Basic
Phones, Smartphones, mobile hotspots, netbooks and tablets. These packages do not include shared
capabilities
• Exchange Server, IBM Lotus Domino, and other critical applications such as Enterprise Resource
^ Planning.
• If your organization uses Lotus Domino servers your employees can also use our Lotus Notes Traveler
with their Windows mobile device to stay productive while on -the -go. Advantages for your employees
include: over -the -air installation, folder support, Notes -style addressing, encrypted mail support and
remote security management.
�.. Messagir,.
We offer a variety of messaging services:
• Text Messaging is our suite of short messaging services (SMS), enabling your employees to keep in
touch and stay informed using any 2-way SMS capable wireless device.
■ Enhanced Messaging provides two-way SMS features plus improved messaging features like extended
message length for customers with Enhanced Messaging Service (EMS) capable devices.
• Enterprise Messaging is a messaging solution for educational institutions and businesses that need to
send large volumes of text messages to employees, constituents and Verizon wireless subscribers via
a fast, reliable and secure interface.
By combining a variety of devices, wireless access options, and data applications, Verizon can build wireless
solutions to help your organization run more smoothly and efficiently. Please speak with your Verizon Account
r" Manager about our wireless applications designed for your specific needs or to find out about third -party
applications for your industry that run on the Verizon wireless network.
3. Internet
Mobile Broadbar
.. Mobile Broadband enables remote workers and business travelers to quickly download complex files, access
corporate applications, and view email attachments on their notebooks. Mobile Broadband's technology also
provides authentication and data protection and is compatible with many virtual private networks (VPNs).
With 4G Mobile Broadband -compatible equipment, this service is available in 500 markets, covering nearly
305 million people across the U.S. — close to 99% of our current 3G footprint.
Mobile Broadband Connect and Mobile Hotsp
.. Our wireless customers can use a limited selection of mobile devices as a tethered modem with our Mobile
Broadband Connect service. Most Verizon Smartphones also are capable of functioning as Mobile Hotspots,
which offers a quick and easy way to connect and share data service without having to search for a Wi-Fi
hotspot.
Mobile Broadband Built -In & Mobile Broadband Built-in with International Capabilities
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The Mobile Broadband Built -In solution provides the ability to subscribe and access our wireless network using
.r, laptops, notebooks and netbooks with an embedded 4G LTE-capable modem. With Mobile Broadband Built -
In capable laptops, notebooks and netbooks, your employees can access email, download files, and browse
-. the Internet.
Verizon Machine to Machine Router Service
-,, Whether your organization requires a back-up failover connection, or needs an immediate high-speed primary
connection, Verizon can help keep you up and running. The Verizon Machine to Machine Router Service is an
alternative to a primary landline connection, providing organizations and remote offices with a high-speed
broadband connection as a primary or back-up connection.
Machine to Machine/Internet of Things
Verizon has the Machine to Machine (M2M) and Internet of Things (IoT) resources that can help you transform
your business operations with a connected ecosystem of M2M and machine -to -human interactions. Smart
devices can enhance your delivery of goods and services, help you manage your workforce more effectively
and help save more of the world's precious natural resources. IoT can help you solve the challenges of
providing more services to your customers without increasing costs. IoT can help make your operations safer
.� for your employees, help you manage regulatory compliance and help you manage and protect remote assets.
-4.
The key ingredients for IoT — machine to machine enabled by network connectivity, cloud, security, and
network infrastructure - have existing for decades. Still, using IoT as a normal part of your everyday operations
requires hard work and a clear plan. Verizon has more than a dozen years of experience in connected
solutions. We manage millions of connected devices and we have invested in building an unparalleled base of
expertise and technology. We offer you all the pieces of the puzzle you need to realize the full benefits of IoT
while mitigating the risk of deploying IoT solutions.
venzun vvireless rnvdLe rver,wurn
Verizon Wireless Private Network is a system solution that diverts your traffic to the wireless network on a
-- separate connectivity pipe isolating your traffic from the general subscriber network. Verizon Wireless Private
Network- supports private and public IP addresses that provide a virtual extension of your organization's
network; provides a robust and secure networking solution; and supports Mobile IP roaming.
Email
We offer several wireless email solutions to your employees, providing access to corporate email, calendar,
address book, "to do" lists, contact information and the Internet.
• BlackBerry is an always on, always connected email solution that provides quick easy access to email,
contacts, calendar, and task lists while on the go.
• Exchange ActiveSync is a push -based email solution for companies using Windows Mobile (Exchange
--• ActiveSync) or Palm Smartphones in conjunction with Microsoft Exchange Server 2003, or newer, with
no additional software requirements.
• Corporate Email (RemoSync) is an email application for small, medium and large business that offers
a corporate email client for select Get It Now capable devices. With Corporate Email there is no need
for additional middleware, CALs (Client Access Licenses) or third -party servers.
Good Mobile Messaging is a standards -based wireless messaging and application access system that
provides mobile field forces with a two-way wirelessly synchronized connection to the Microsoft
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City of Lubbock, TX
Response to RFP No.17-13534-SS
4. Group 2-Way
ResponseVerizon
Verizon offers Push to Talk service. Push to Talk Plus (PTT+) is a walkie-talkie, voice based, service that
creates a connection between the PTT+ caller and the PTT+ user(s) with the press of a button. Our PTT+ is a
data app that transmits over 3G, 4G LTE or Wi-Fi.
Push to Talk Service
Feature
Definition
Push to Talk Plus
Push to Talk Coverage Area
Ability to place a Push to Talk call.
3G, 4G and Wi-Fi
Group Call Size
Group call size
Up to 250
Ad Hoc Group Size
Groups selected/created on the fly
Up to 10
Late Join / Rejoin
Participant misses initial invite,
Available
i
able to join (rejoin) at a later time.
Pre -determine user priority to take
User Priority / Pre-emption
the floor - e.g. dispatcher given
Available
higher priority to communicate
urgent message over participant
Presence
Allows users to view which
Available
participants are available to chat.
Contacts
Number of contact that can be Up to 1,300
stored
Contact and Group
Contact management from both Handset and Web
Management
the handset and Web
Functionality
With Push to Talk Plus you have the choice of making two types of calls:
• Barge calls - Callers can force their way into a call. The called party will hear a tone immediately
followed by the originator's voice and a second tone when the originator stops speaking indicating
that the recipient can respond.
• Alert calls - The called party will hear a tone indicating that someone is trying to reach him/her. The
called party will be able to choose whether or not to accept the call.
Push to Talk sessions can either be private one-to-one conversations or group one -to -many conversations.
Push to Talk calls can be made through the Push to Talk contact lists to minimize call set-up times. Push to Talk
calls can also be made through the keypad, phonebook, and recent calls list.
Key Push to Talk Features
• Enjoy nationwide coverage - Connect with team members in the next room or across the country.
• Make quick exchanges - Push one button to contact team members or clients.
• Check team member status with Presence - See who is available for a Push to Talk call.
• Manage your contacts list online - Store up to 1,300 Push to Talk Plus contacts.
• Use one number, one device - Make and receive voice calls without needing a second device or phone
number.
• Place group calls - Initiate or participate in a group call with up to 250 participants for Push to Talk
Plus,
September 8 2017
Response to RFP No. 17-13534-SS
Enterprise Contract Management improves the Push to Talk user experience by providing a solution to manage
... large contact lists from a single website interface. The Enterprise Contact Management website offers the City
of Lubbock the following benefits-
0 Efficiency — Enables one point of contact to manage the City of Lubbock's group and individual Push to
.., Talk contact lists,
• Delegation — Delegate management (add, edit and remove functionality) of contact lists and group
—� members to additional team members as needed.
• Ease of Use - Compile a comprehensive list of users and contact lists into a simple, easy -to -use Web
interface.
• Convenience — Users maintain personal contact lists, while Administrators maintain company contact
lists and groups.
• Increased productivity — Ability to push contacts and groups to all devices, which eliminates the need
�-, to update contacts or contact lists individually.
You can designate one or more Administrators to manage the Push to Talk contact lists of employees within
the City of Lubbock. Administrators have the ability to manage large Push to Talk contact lists via a single
^� website interface with a single user name/password. The Administrator does not require a wireless number
to manage the enterprise contact list - no more creating log -ins line -by-line to set up users within an account.
And Administrators can make changes to multiple lines at the same time, eliminating the need to update
contacts one -by -one.
Super Administrators can perform the following functions on the Enterprise Contact Management website:
• View a list of the Push to Talk users within the organization.
• Manage the Push to Talk individual and group lists of users within the organization.
..4 • Create a list of Push to Talk contacts outside the organization [such as vendors, clients, suppliers].
• Assign additional Administrators as needed.
If your employees have been provisioned with the Push to Talk Enterprise Contact Management feature, they
have the ability to view [but not modify or delete] individual and group contacts created by the Administrator,
We have introduced interoperability between our Push to Talk Plus (PTT+) service and Land Mobile Radio
(LMR). PTT+-LMR Interoperability enables our PTT+ service to communicate with devices on private LMR
networks. PTT+-LMR is a simple, easy, cost-effective way for any organization that communicates with large
groups of mobile workers, including those in government/public safety, transportation and utilities, to
extend their coverage beyond the traditional geographic limitations of their LMR system.
LMR is a private, two-way radio system that operates similarly to walkie-talkies on certain defined
frequencies [primarily VHF/UHF] — it is not associated with cellular coverage. For example, a city's police
-, department may use a LMR network to communicate within the department.
Our PTT+ service lets you use a PTT+-enabled mobile device like a walkie-talkie for instant two-way
communication. PTT+ is ideal for anyone who needs to communicate quickly with other team members or
employees. You can talk to one individual or an entire group with just the push of a button. You can also
make regular phone calls on the same device.
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Benefits of LMR Interoperability with PTT+
• Performance
LMR customers communicate with PTT+
Broad array of tested and certified devices and accessories
e^. • Reliability
End -to -end performance measurement and analysis
24/7 monitoring and support
• Cost and Efficiency
-- C Single point of contact for all billing, customer service and operations issues
c; Bundled offering
1-1 How PTT+ Interoperability Wor
LMR Interoperability works with all PTT+ capable devices. To use PTT+, the customer needs a PPT+ feature,
or a software license for tablets and dispatch, and a PTT+ compatible device. Within the PTT+ service cloud,
the LMR Interoperability service acts as a scalable front-end for customers who want to use PTT+ services to
augment their existing LMR communications. An Internet Protocol (IP) link is used to connect Verizon's PTT+
service with the customer's LMR network through the "IP Gateway".
B. Service:
�-. 1. Indicate the location of your service facility and ability to provide parts and equipment.
1-N Also, indicate the hours of operation.
LIM
Our Business and Government Customer Operations teams are trained to address your employees' inquiries
r. related to our wireless services. They operate out of four full -service centers across the country:
• Hilliard, OH, from 8:00 a.m. to 8:00 p.m. ET
'" +. • Hanover, MD, from 8:00 a.m. to 8:00 p.m. ET
r, • Alpharetta, GA, from 8:00 a.m. to 8:00 p.m. ET
• Salt Lake City, UT, from 8:00 a.m. to 8:00 p.m. MT
The Business and Government Customer Operations team assigned to your organization is determined by the
geographical area of your headquarters location and can be reached toll -free at 800-922-0204.
The GCO coordinators are trained in customer care, account management, sales support and multiple billing
systems to provide our customers and sales teams with the following types of support:
• Analyze, research and resolve billing, service and equipment inquiries and any necessary adjustments
• Explain features and benefits of products and services
• Troubleshoot service and equipment issues
`"� • Process orders, activations, disconnects, suspension requests
r.. • Price plan analysis and changes
• Scheduling installation and/or repair appointments
• Contract adherence and maintenance
In the event your employees seek assistance after your Business and Government Customer Operations
team's hours, our standard full -service wireless Customer Care team is available from 6 a.m. to 11 p.m. in each
time zone and can be reached toll -free at 800-922-0204 and airtime -free at *611, from the wireless phone.
Customer Care is not specifically trained to support our corporate accounts, but can address many of your
employees' inquiries.
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If you are experiencing a technical issue with your service or equipment, our wireless technical support staff
�^ is available 24 hours a day, 7 days a week and can also be reached toll -free at 800-922-0204.
r,.
Your authorized contact also has the option of contacting your Global Enterprise Advisor/Account Manager
for assistance in managing your account.
- 2. Explain the procedure if a phone is stolen/lost on the weekends or after hours.
�. In the event that a wireless device is lost or stolen, Verizon will not hold liable your employee for
unauthorized calls made after the employee reports the loss or theft to us. Upon request, appropriate
.� credits may be issued for any unauthorized usage incurred while a phone was lost or stolen. Upon
notification, we will suspend service and billing for the lesser of thirty (30) days or until the recovery or
-�. replacement of the device, after which service and billing will resume. We may request reasonable
documentation in support of a suspension request. The time of any suspension will not count toward
satisfying the line term.
�. Our customer service group will assist your employee with the purchase of a replacement cellular phone.
The employee may qualify for equipment replacement under the lost/stolen equipment replacement
program.
If your employee's device is lost, stolen or damaged or if your employee's device experiences electrical or
mechanical failure after the manufacturer's warranty has expired and does not qualify for any other
- insurance replacement or upgrade program - we offer our Certified Pre -Owned Device Replacement
Program. Once every 12 months per line, your employees can buy a refurbished device that has been
thoroughly inspected and reconditioned to like -new condition at an affordable price without signing a new
contract.
Subscriber Requirements
In order for subscribers to be eligible for this policy, the subscriber must meet all of the following
.� qualifications:
Handset and/or advanced device must have been lost, stolen or damaged. Damage is defined as:
o Physically damaged housing (separated hinges, phone has broken in two pieces, phone has
been crushed, etc.); or
o Confirmed liquid damage
• Not be enrolled in the handset insurance program (Wireless Phone Protection/Total Equipment
Coverage)
• Not eligible for another upgrade program
... . Not have had a subsidized equipment change for this reason in the past 12 months
Not have a past -due balance.
3. Discuss who will provide service to the City and what the response time will be for
-� delivery of new or replacement phones or additional accessories.
Verizon Response_
--. Wireless equipment orders can be completed and shipped typically within 2 to 5 business days. The equipment
,4 arrives preprogrammed and ready to activate (equipment arrives inactive in the event the shipment may be
September B. 2017 vemn
City of Lubbock, TX
Response to RFP No.17-13534-SS
lost or stolen). Once the equipment is received *228 must be dialed and the prompts followed in order to
activate the device. Requests for emergency orders can be handled on a case -by -case basis by your Account
^� Manager.
Once an order is placed and confirmed, fulfillment begins immediately and the order cannot be cancelled. If
{-' you chose to cancel the order, you may reject the package at time of delivery or may contact customer service
^� to facilitate a return. We will accept returns or make exchanges on all cellular merchandise purchased from
us by your corporate -liable end users provided the equipment is returned within 30 days of purchase; if service
is also terminated within 30 days, your organization remains responsible for the cost of any airtime and
features used prior to the termination date. We will accept returns or make exchanges on all cellular
"^ merchandise purchased from us by your employee -liable end users provided the equipment is returned within
14 days of purchase; if service is also terminated within 14 days, your employee remains responsible for the
cost of any airtime and features used prior to the termination date.
Orders placed online are fulfilled by one of our multiple warehouses. During the ordering process, your
employee specifies the shipping address. To reduce delivery time, we attempt to fulfill the order from the
nearest warehouse with stock. Delivery timelines can be specified during the order process.
4. In the event of a major problem, provide an escalation list of personnel that can be
�-. contacted. List name, title, location and contact phone number.
-�. r•8 1 f.
.-, Sales Support
The national and local account team members set forth below will serve as the City of Lubbock's primary
--. point of contact during normal business hours to address issues, concerns and wireless communications
objectives. The local team member may be available for on -site support, training demos, and product
updates.
Name:
Arnold "A.J." Pharr
Title:
Government Account Manager
1 Address:
5810 W. Loop 289
-R
Lubbock, TX 79424
Telephone:
(806) 778-9997
,A
Email:
arnold.pharr averizonwireless.com
Customer Support
In addition, Verizon Wireless' Government Customer Operations (GCO) is dedicated to all accounts under the
Federal Government sector, local and state government nationwide and will work closely with the City of
Lubbock and the Government Account Manager to ensure effective account implementation, timely order
^ fulfillment, account maintenance and quality assurance. The GCO is a group of lead coordinators who provide
^� a single point of contact for Government customers nationwide. This organization looks forward to serving
the City of Lubbock's needs and can be reached at a dedicated, toll -free number, 1-800-295-1614, Monday
through Friday, 8:00 AM - 8:00 PM EST.
Technical Support
Verizon Wireless provides technical support to troubleshoot and to help resolve technical -related issues.
Technical Support Specialists are available twenty-four 24 hours a day, seven 7 days a week. This group of
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professional specialists can be reached through the GCO's toll free number or toll and airtime free by dialing
611 or *611 from the wireless phone.
5. Explain the process when a phone model is being utilized by the City of Lubbock gets
discontinued by the proposer especially how it relates to accessories for the phone. parts
for the phone and replacement phones.
After a handset is discontinued, the continuing availability of associated accessories will depend on the
manufacturer's assessment of the specific accessory, the number of handsets sold for a specific phone model,
and on how long the handset was available. The most common accessories - such as the standard battery, car
charger, and travel charger - typically remain available through direct fulfillment for up to six months.
C. Emergency Situation or Weather Issues:
1. In the event of an emergency incident, such as a weather related disaster, how would you
ensure cellular 2-way phone service for our Emergency Management Team and Public
Safety Group?
�. 2. What would be your response time in activating this plan?
3. Do you have access to mobile towers to be delivered to an area of the City in need of
coverage in this situation?
4. Describe how the Proposer ensures that Cellular. 2-way phone services will always be
available to the City including during severe weather conditions.
Verizon Response
The Verizon Wireless Business Continuity and Disaster Recovery program is just one part of our overall
philosophy to provide high quality services for our customers. Our nationwide wireless network is at the core
of our business. We have invested more than $116 billion since 2000 to build and enhance our wireless
network, and consistently earn top rankings from independent consumer reporting and testing institutions
for network quality and performance.
r�
^ We have a cross -functional Business Continuity and Disaster Recovery (BC/DR) team responsible for
minimizing the impact of a disruption to our customers, employees, infrastructure, and business operations.
We accomplish this objective by focusing on the following activities:
• Identify critical functions, infrastructure and risks;
�,- • Implement strategies to minimize the risk of a disruption;
• Develop Business Continuity, Disaster Recovery and Crisis Management plans to recover operations
in the event of a disruption;
• Maintain BC/DR plans, with updates completed at least annually;
r-° • Test our plans to validate our response capabilities.
We continue to refine our response and recovery capabilities due to the increasing variety of services we
provide and the ever -changing level of potential threats to these services.
We have implemented cross -functional Crisis Management Teams across our national footprint to enhance
communication during crisis events. These teams provide a command -and -control structure that allows
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Response to RFP No.17-13534-SS
management to gather and report information about crisis events, for the teams to escalate decision-making
as needed, and to facilitate resource allocation.
^
^ BC/DR activities are visible across all major aspects of our company. We have developed numerous plans to
recover critical functions. Business functions have implemented strategies and procedures that not only
support routine operations, but also help the function continue to operate in the event of a disaster. Robust
operational strategies are at the core of our ability to provide reliable and resilient services.
This following information highlights the pro -active planning activities in three of our major customer -
affecting departments: Network Operations, Information Technology and Customer Service.
Network Operations: Our wireless network is resilient by design
The Verizon wireless network operations philosophy is driven by the desire to provide our customers with an
extremely high level of service.
.-, Verizon strives to deliver superior wireless service based on our design philosophy, which includes redundancy
on critical paths and components so that a potential failure of a network component does not significantly
affect our customers. Our wireless services are provided through a large and sophisticated national network
" of 139 Mobile Switching Centers (MSCs) and Data Centers throughout our service areas. We will continue to
.� invest in our network to support our customers.
The wireless voice and data switching networks are designed to provide continuous service to the customer.
The communications between our internal switches and external networks such as the Public Switched
Telephone Network (PSTN) and the Internet are also designed to reduce the possibility of interrupted
communications. The use of battery and generator backup systems in critical locations also serves to minimize
the risk of a disruption, if commercial power is lost.
Our design concept extends from our equipment and technology capabilities to our business procedures.
These procedures include frequent and thorough preventive maintenance, real-time monitoring of all key
system components, the 24x7x365 availability of trained maintenance personnel to repair or resolve critical
failures should they arise, and wide deployment of these personnel and spare parts to permit rapid response
--, and restoration of service.
-R,
Our most critical recovery assets are the thousands of highly -trained and experienced network technicians
^ who have repeatedly proven their ability to respond, troubleshoot problems, and restore service to our
customers during emergency situations.
Monitoring, maintenance, and restoration of wireless services
.� Service protection and restoration strategies are an integral part of Verizon's wireless network management
and operations.
We have two Network Operations Centers (NOCs) located in New Jersey and Texas that monitor all facilities,
cell sites and switches across our nationwide network. These NOCs are staffed 24x7x365 with experienced
personnel who work closely with our regional field operations teams and with our vendors to coordinate and
expedite the restoration of service in the event of outages. Each NOC receives alarms or other indicators that
help troubleshoot problems in the network, and that provide technicians with key information to analyze and
maintain network integrity. The NOCs are also in regular contact with the voice and data customer care
centers.
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The NOC technicians work with the field operation managers, and personnel are dispatched to the affected
site as needed. An inventory of standard spare parts and repair equipment is available to technicians in all of
^^ our central network locations. We also have standing agreements with our critical vendors to get 240 support
^ from their engineering personnel and obtain replacement equipment if required.
A
Mobile Switching Centers are an important part of our national wireless network, and we continue to add
them to our network as we grow. We have 139 MSCs strategically distributed across the country to meet the
.� needs of our customers. Our teams monitor the loading of the switching and data systems to maintain an
optimum capacity and service level. One goal of this is to reduce the impact of a disaster to any one MSC.
Available capacity in neighboring MSCs could be utilized in the event of a serious disaster.
In addition to redundancy in the equipment and circuitry, each MSC is protected by automatic power backup
systems, by automatic fire detection and suppression systems, and by physical security systems and alarms.
MSC buildings have restricted access to prevent entry by unauthorized personnel. The buildings themselves
are designed to provide maximum protection for their systems and services.
In each MSC, network operations personnel routinely backup system data for the switch itself and the
peripheral systems. Automated backup routines are supplemented with scheduled manual backup routines
and off -site storage of critical data.
A disaster recovery plan has been developed for each MSC, which addresses the recovery of the systems,
services and personnel. These plans are updated at least annually. Exercises are conducted at least annually
to confirm that these plans can be implemented as expected and to continually increase the readiness of the
^ network teams to respond to an actual disaster. These exercises focus on disasters that may impact us or our
customers.
We have thousands of cell sites across our nationwide network to provide the desired level of customer
^ service, both in terms of capacity and quality of service. Despite the large number of sites, the loss of a single
.., cell site is still a serious situation. We take extra precautions to protect and keep cell sites operational.
Cell site operations are protected in many ways, including redundancy in the equipment, automatic power
backup systems, automatic fire detection systems, and by physical security systems and alarms. Through
^ arrangements with our vendors, any major components of a cell site, up to and including the building and
tower, becomes an immediate priority restoration effort on the part of both Verizon and our vendors.
Cell site equipment has sophisticated diagnostics that can instantly determine if a problem occurs at the site.
These diagnostic alarms are transmitted to the MSC, which is monitored by regional field operations teams,
.. and the NOC. Cell sites are outfitted with backup batteries and in many cases, backup generators in case of
commercial power loss.
We maintain and utilize portable cell sites referred to as Cells -on -Wheels (COWs) and Cell -on -Light -Trucks
-.. (COLTs), which are fully functional generator -powered cell sites that can replace or enhance network coverage
and capacity in a given area. They can accommodate both voice and data services, and can be used for
-. emergency situations. For example, they can be used to enhance communications between firefighters when
"^ they are fighting a fire in a remote wilderness area. These portable cell sites are strategically located
throughout our network coverage areas and may be deployed to an area that is affected by a weather -related
or other disaster.
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Backup power strategy for the wireless network
Verizon purchases power from electric companies for the day-to-day power requirements of our wireless
network infrastructure. If commercial power is lost, we have implemented backup power systems for all of
the critical equipment and infrastructure in our wireless network.
This is accomplished by installing large banks of backup batteries in our MSCs and data centers, and these are
supported by permanent backup generators. We have arrangements with our fuel suppliers to refill our fuel
tanks as needed, allowing our systems to operate until commercial power is restored.
.a The cell sites are also equipped with batteries, and many sites also have generators which turn -on
automatically if commercial power is lost. The company also owns a large supply of portable generators that
can be deployed to provide emergency power during extended power outages to those cell sites without
^ti permanent generators.
Our MSC, data center, and cell site generators are tested regularly to ensure that they are functioning
properly. Both the batteries and generators are regularly put through rigorous load tests to ensure that they
can support the needs of the network in the event of a commercial power disruption.
Circuit diversity strategy for the wireless network
Our wireless network is comprised of numerous components that are connected using a mixture of traditional
r landline telecommunication circuits and microwave radio links. We support many of our critical network
locations with diverse circuits, network technologies, and alternate local telecom carriers. The impact of a
severed fiber optic cable or a faulty T1 circuit is minimized by this diversity in our telecommunications
connectivity.
We have the ability to dynamically reroute traffic over our own network to address switch, microwave,
interconnection problems or capacity issues. This provides us with additional flexibility and the ability to direct
available bandwidth where our customers need it the most.
iformation Technology: Disaster Recovery Planning
The Information Technology (IT) team for Verizon manages the technology that supports internal business
functions. For example this technology helps internal users respond to customer needs, streamline internal
and external communications, and automate many of our high volume activities. Many of these technologies
are integral to our daily operations.
Our IT Disaster Recovery team focuses its efforts on mission critical applications and systems, many of which
.g support customer transactions. System engineers for these applications and their supporting technologies
emphasize redundancy, geographic diversity, and heightened security to safeguard these systems from an
unexpected interruption or disaster.
.•� Data Center Strategy
Mission critical applications are maintained in a secure data center environment. Our major data centers are
protected by automatic fire detection and suppression systems, and by physical security systems and alarms.
The data centers have strictly limited access to prevent entry by unauthorized personnel. Only a small number
of authorized employees are permitted to access these data centers, and the buildings are monitored by
security guards and camera systems to provide a high level of protection to the systems and services located
there.
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All data centers are backed up by both battery and generator systems which are designed to support the data
center for extended timeframes in the event commercial power is disrupted. These systems are tested
regularly to ensure that they will provide power when needed.
Data Backup Strategy
In each of the data centers that house mission critical applications, a significant amount of resources are put
into our data back-up and restoration capabilities. Ensuring the availability and security of critical historic data
is part of daily operations, and our back-up procedures include internal and off -site rotation of electronic files.
Recovery Plans and Tests
The IT Disaster Recovery team develops tests and maintains disaster recovery plans for mission critical
applications in the data centers. Exercises are scheduled at least annually to confirm that the applications can
be restored properly, that all interfaces are accessible, and timeframes are met. Surprise simulation drills are
also conducted to enhance the preparedness of the recovery teams.
Customer Service° Answering the call for operational resilience
Providing industry leading customer service is an important way for us to understand our customer's
expectations, assist with questions, and ensure satisfaction with the services we provide. We continue to
invest in our ability to provide excellent customer service, whether the customer contacts us during routine
operations or in the midst of a hurricane.
Our customer service operations are designed to be resilient. The contact centers are equipped to adapt to
changes in customer call volumes, call types, or other circumstances so that they meet service quality targets.
Customers are also provided with many different ways to interact with us. For example, customers can gather
information about their accounts using our website and other self-service tools if these are most convenient
for them.
Our customer service team operates multiple contact centers located across the United States. Our teams can
redirect calls between these locations to provide the best service possible and to optimize the skills of our
personnel. This operational strategy is a valuable asset during times of crisis, since it helps minimize the
customer impact from a disaster that may affect one location. For example, if one contact center needs to
close due to a threatening major storm in the area, that center can redirect its calls to an alternate center in
an unaffected part of the country. Our national operations infrastructure is a benefit for our customers since
it limits the likelihood that any one event will cause a significant impact to our customer service operations.
�- Contact center infrastructure
We pay particular attention to the design of our contact centers, not only to make them a safe and enjoyable
workplace for our employees, but also to minimize the risk of a disruption. These efforts include special
security access to the building, including security guards, camera systems, and lighting systems. The
—� communications equipment is maintained in a secure and environmentally controlled computer room, which
is supported by both backup batteries and generator power.
Our customer care teams work closely to monitor service levels, and the need to redirect calls to an alternate
contact center. We have documented many of these routing patterns in our recovery plans to streamline our
n
September 8 2017 veiZwt
Response to RFP No.17-13534-SS
ability to activate the technology in the event of an interruption, and to send calls to the teams that are best
equipped to help the customer. The business continuity plan is tested at least annually.
The Verizon Crisis Response Team (V-CRT) is a nationwide program sponsored and managed by the National
Government Sales & Operations team. When a natural disaster or crisis occurs, V-CRT responds to government
^ and non-profit organizations and emergency management agencies that need our assistance. V-CRT provides
the following support in the event of a crisis:
• Deployment of COW/COLT/crisis response vehicle
• Back-up phone coverage
-� • Equipment/Network support
• Assistance with search and rescue initiatives
• A live support line to request help 24/7
• Best -in -class customer support
^` • Routing of requests to the Law Enforcement Response Team (LERT)
• One phone number (800-981-9558) to call in a crisis situation.
^
This process links together, for the first time, management of crisis situations in one location for the entire
Verizon wireless community. V-CRT aligns network, operations, legal and sales — allowing us to react quickly
•-. to a crisis situation. The benefits to our customers and to emergency management agencies are tremendous.
D. Billing:
1. Discuss how charges for cellular 2-way phone calls are calculated. Will the rate be the
^ same for 24 hours per day 7 days a week? If not, discuss other rates and the hours
�. available.
r. Refer to D Pricing Index —Appendix C DIR Contract Number DIR-TSO-3415
2. Explain any other charges, costs, fees, etc., that the City could/will incur by using the
Proposer's Cellular 2-way services. Discuss any minimum charges that will be incurred
by the City.
28
Yerizon Response
.-e
Refer to Pricing Index — Appendix C DIR Contract Number DIR-TSO-3415
Prices listed do not include state and local sales tax and other applicable taxes and regulatory fees, charges or
pass -through assessments, which are subject to change without notice.
In addition to taxes, charges and fees that Verizon is required to collect, we also collect charges to recover or
help defray costs of taxes and governmental surcharges and fees imposed on us, and costs associated with
governmental regulations and mandates on our business. These charges include state -specific surcharges and
surcharges that are imposed nationwide. These nationwide surcharges include the Federal Universal Service
Charge. These surcharges are Verizon charges, not taxes, and are subject to change. Because these surcharges
are not taxes, your tax exemptions, if any, will not apply to these charges. So long as the customer has not
.� elected to suppress bill notices, we provide notice of surcharge rate changes on the monthly bill.
3. Describe how invoices will be detailed so as to indicate all calls placed from or received
by a telephone, including number, City and State of number, date, time of call and cost of
September 8 2017 venm
r
City of Lubbock, TX
Response to RFP No.17-13S34-SS
call. Describe how the electronic billing will be handled and the formats available for the
invoice. Describe what media billing will be provided in. Provide samples of invoices
that show the above requirements.
We can bill and invoice separately your departments that are set up as separate accounts. Your organization
.. may order equipment and services under the respective accounts, and such equipment and services can be
billed to the specified account. Within each account, your organization may further allocate services to
individual cost centers, and such cost centers will be available for detailed billing analysis within My Business
Account.
Cost Center codes provide a way to track usage departmentally and to internally bill back or charge specific
f-. user groups. Your organization can specify your own Cost Center Codes for any or all MTNs within an account,
to easily budget, sort, and report costs from your wireless accounts. A Cost Center Code can be a Department
Code or designation for reporting or tracking. Cost Center Code selection for any or all MDN's within an
account are limited to a maximum of 36 alpha/numeric characters. MTNs with like Cost Center Codes are
grouped together under the Overview of Lines section of the account bill.
Upon request, your specific invoicing points may be built into the reporting hierarchy. Changes to the
^ hierarchy are currently supported within our customer care organization.
"^ Bills are available online for viewing, printing and downloading. Upon request, paper bills are also available.
Bills/invoices are not available on CD-ROM.
Please discuss any customized billing requirements with your Account Manager.
- The following are typical fields/data elements your organization might expect to see on a wireless invoice:
•
Bill Cycle Date: Closing date of your statement
•
Account Number: Unique identifier for your Verizon wireless accounts
•
Due Date: The date payment is due
^ •
Invoice Number: Unique identifier for the statement
,., •
Bill Period: The timeframe for which the bill was calculated
•
Bill Name: Account holder's name
•
Previous Balance: Amount owed the previous month
•
Payments: The payment made the previous month
-, •
Adjustments: Credits applied to the account
•
Balance Forward: Money owed the previous month[s]
•
Third Party Charges to the Account: Total third -party charges, including surcharges and tax, billed at
^`
the account level
-�. •
Monthly Charges: The amounts of the monthly plans
� •
Late Fee: Amount of the late fee, if applicable
•
Usage Charges -Voice: Total charges associated with voice
•
Usage Charges -Data: Total charges associated with data
' •
Data Roaming: Contains current data usage while roaming
., •
Usage Charges -Messaging: Contains current text, picture, and video messages and international
messaging usage
•
Messaging Roaming. Contains any current text, picture, and video messages used while roaming (will
include abroad)
�. •
Usage Charges -Roaming: Total charges associated with roaming
..� •
Usage Charges -International: Total charges associated with international
September 8 2017 vei
Response to RFP No. 17-13534-SS
• Usage Charges -Purchases: Total charges associated with purchases
• Account's Plan for Shared Lines: This section will detail what plan exists for the MTNs that are on the
plan and share allowances. If multiple plans are applicable during the same cycle due to a price plan
change, the table will show all the applicable plans with the dates that the plans are active. [Only
available on a paper invoice or through Raw Data Download.]
• Usage Charges and Purchases: Total voice, data, messaging, roaming and purchase charges associated
"~ with account -level plans
• Equipment Charges: Cost of equipment (devices and accessories) billed to the mobile number
• Surcharges and OC&Cs: Surcharges and other charges and credits applied by Verizon
• Taxes, Governmental Surcharges and Fees: Taxes, governmental surcharges and fees include sales,
excise and other taxes and governmental surcharges and fees that Verizon is required by law to bill to
— customers. These taxes, surcharges and fees are subject to change from time to time without notice.
• Third Party Charges to Line: Total third -party charges, including surcharges and tax billed at the
mobile -number level
• Total Current Charges: The amount due for the current month
• Total Amount Due: The total amount owed for each account, which includes current charges and any
�. balance forward
• Remittance Address: Address is concatenated into one strong line like this: PO Box 660108 Dallas TX
75266-0108
See Appendix for a sample invoice.
•. 4. Discuss how the City will resolve invoicing problems or receipt of late monthly bills.
Where is the person located with whom the City will discuss problems? Who will this
person be?
Veeizon Response
^� We encourage customers to contact their designated Global Enterprise Advisor/account support team
regarding any billing questions including payments made, possible invoice discrepancies or problems with the
invoice that resulted in non-payment or short payment. Invoice discrepancies can typically be resolved quickly
by our Business and Government Customer Operations team. However, on those occasions where our records
^+ indicate that an invoice is past due, we will notify your authorized contact either via email or telephone of the
delinquency. A member of the Verizon wireless support team will work with your organization to resolve the
matter. You may be asked to provide documentation, such as, copies of check(s) (front and back), check
number(s), amount(s) paid and mailing dates if there is a discrepancy between your payment records and
ours.
If an invoice remains unpaid after we have provided additional spreadsheets and invoice copies, the issue may
be escalated to management. Ultimately, disruption of service for the account may occur if the account
^^ balance remains unpaid.
E. Change Over Process:
,-. 1. Describe how the City will be converted to the proposed cellular"2-way services while
keeping existing phone numbers. The City expects that the cutover to these services will
be done without interruption of cellular/2-way phone services and at no cost to the City.
Veri.z.on Response
.E, As part of an overall implementation strategy, we will work with you to establish a plan forconvertingyour
employees to the wireless services available under your new corporate contract. The conversion process may
include activations, equipment provisioning, training, the establishment of a process flow for controls and
^� procedures for purchases, billing format, reporting options, and updates to both organizations related to
..., d IG DIR-TSO.3415 �,u niau
.
September 8 2017 verinin
`"y1
City of Lubbock, TX
Response to RFP No. 17-13534-SS
implementation status of the contract. In certain areas, and depending on the number of activations on our
network, we may arrange for on -site deployment services to replace or convert wireless devices, during
regular business hours. This accommodation is provided at no additional charge.
The conversion process will begin once you provide the number of the wireless phones to be converted and a
date and time for the conversion to take place. You can convert your lines and perform many other conversion
tasks via a self-service portal. For bulk conversions, we can assign additional resources to assist you.
There are a few different scenarios that may occur depending upon the disposition of the subscriber line to
r be converted.
Employees currently on Verizon wireless service
• Registration can be completed using our self-service portal or via an order processing form.
• Conversion will occur without interruption in service.
-� • There is no need to reprogram the mobile telephone number.
Employees currently on Verizon wireless service wishing to upgrade their devices
^. • Generally, the transfer of account information and equipment upgrade will occur simultaneously. The
original mobile telephone number can be retained and there should be no or minimal interruption in
service.
• Upgrade requests can be submitted using our self-service portal or via an order processing form.
• Your employees will receive their new equipment via 2nd day delivery (there is a charge for expedited
,.� and multiple device orders). As an alternative, other delivery options may be arranged with your
Verizon Account Manager.
Employees not currently on Verizon wireless service wishing to keep their current device
• Registration can be completed using our self-service portal or via an order processing form.
Most of these subscribers will be able to port their existing mobile telephone numbers to Verizon.
Equipment programming will be required and can take place at your organization's location, or in
some cases, over the phone with the assistance of our technical staff.
• Mobile devices owned by your organization can be retained as long as the equipment is compatible
with our wireless' network and calling plan chosen and can be reprogrammed to the Verizon wireless
service. Employees that do not have compatible equipment must purchase new equipment.
Employees not currently on Verizon wireless service wishing to upgrade their current device
• Registration can be completed using our self-service portal or via an order processing form.
• Most of these subscribers will be able to port their existing mobile telephone numbers.
• Generally, the transfer of account information and equipment upgrade will occur simultaneously. The
original mobile telephone number can be retained and there should be no or minimal interruption in
service.
'^ • once ordered, new equipment will be shipped via 2nd day delivery (there is a charge for expedited
and multiple device orders). As an alternative, other delivery options may be arranged with your
Verizon Account Manager.
.�. • All conversions will be subject to the terms and conditions of the contract governing the new line of
service.
I SLbjert to DIR-iSO 34'
VaW
September 8 2017
City of Lubbock, TX
Response to RFP No.17-13534-SS
2. Also in the situation of a mass changeover of a type of phone the City is using during the
term of the contract (instigated by the proposer) shall not be liable forthe expense of the
r-• phones or accessories.
Exception. Verizon Wireless is not an Original Equipment Manufacturer ("OEM") and, therefore, cannot
f.. control the ready supply of equipment and has no control over when and if an OEM decides to discontinue
the equipment that the City may be using. Verizon Wireless cannot guarantee that equipment offered at the
inception of the agreement will be available through the term of the agreement.
3. Describe if the City will be able to retain the existing numbers in service. If not how the
new numbering system will take effect.
Under current federal rules, subscribers do not have an ownership right to a telephone number. However,
subscribers may port their telephone numbers from one carrier to another, subject to their rights of use of
that number. Corporate Subscribers cannot port their lines without your authorization; however, Employee
Subscribers can port their lines to another carrier at any time without your authorization. Please note that
porting of a telephone number is considered a termination of that line and subject to the terms of the
agreement.
�. We have initiated a program for parting lines with authorization based on select required information. Your
.�. organization may request additional authorizations for porting as part of our local number portability process.
Local Number Portability (LNP) enables you to retain your number[s] when switching service providers. To
�,. port lines in to Verizon, you need to provide the billing name and address, the account number from the
former service provider and your organization's federal tax ID number. It is important that the existing service
not be cancelled before Verizon begins the porting process. Once we have all of the required information, we
will submit the port requests for those lines.
Any number that you want to port must first be eligible for porting. Eligibility is based on the geographic locale
of the number (the number must remain associated with the same geographic area and Verizon must be
licensed to provide wireless service in that area) and the number must be active with the old wireless carrier.
The porting timelines are as follows:
• Wireless port request completion timeline is 4 to 24 hours.
• Wireline port request completion timeline is 2 to 10 business days.
-� Please note: Actual processing time may vary depending on the complexity of the port, and the former service
provider. Multiple ports may extend the processing time. While there may be some delay in the porting
^- process, any eligible line should port in from the former service provider.
During the porting process, you may occasionally have a short period of time when you experience "mixed
services" — this is when you can make calls immediately upon activation of the Verizon wireless device, and
may still be able to receive incoming calls on the former service provider's device until the port is complete.
We do not currently charge a fee for porting numbers to or from our service. Important Note: When you port
a line from Verizon to another wireless carrier you will be responsible for any accrued charges, and any
^• applicable early termination fee, if ported before the end of the line -term commitment.
Vel'bw
September 8 2017
City of Lubbock. Tit
Response o RFP No. 17-13534-SS
For more information, please contact your Account Manager or visit:
http://www.verizonwireless.com/b2c/LNPControllerServiet
�., F. Other:
1. In the event that a cellular 2-way phone is cloned by a hacker and the number is being
used by an unauthorized user, how does your company check for this kindof activity and
what would the City's liability be?
Verizon currently uses cryptographic authentication technology to prevent cell phone cloning and other
r fraudulent use of our network. All calls placed from a Verizon mobile phone are authenticated by the network
using a cryptographic challenge -response scheme. Each device is programmed with an A-
Key/shared secret data sub -key that is shared only with the network's Authentication Center to enable this
cryptographic authentication. The Verizon network challenges the mobile device to verify its A -Key value. The
mobile device responds to the challenge. If it matches the A -Key value stored on the network, the call is
allowed, if the value doesn't match, the call is denied.
2. If cellular device is stolen. Is there tracking capability?
ResponseVerizon
Verizon Wireless complies with the CTIA s Smartphone Anti -Theft Voluntary Commitment". New
.� Smartphones manufactured as of July 1, 2015, for U.S. retail sale offer, at no cost to subscribers, a baseline
rt anti -theft tool that is preloaded or downloadable on wireless Smartphones that provides the connected
capability to:
--, • Remote wipe the authorized user's data (i.e., erase personal info that is added after purchase such as
contacts, photos, emails, etc.) that is on the Smartphone in the event it is lost or stolen.
• Render the Smartphone inoperable to an unauthorized user (e.g., locking the Smartphone so it cannot
--, be used without a password or PIN), except in accordance with FCC rules for 911 emergency
communications, and if available, emergency numbers programmed by the authorized user (e.g.,
'phone home').
• Prevent reactivation without authorized user's permission (including unauthorized factory reset
attempts) to the extent technologically feasible (e.g., locking the Smartphone as in the second bullet
above).
,� • Reverse the inoperability if the Smartphone is recovered by the authorized user and restore user data
on the Smartphone to the extent feasible (e.g., restored from the cloud).
In addition to this baseline anti -theft tool, subscribers may use other technological solutions, if available, for
-. their Smartphones.
Prior to July 2015, many device manufacturers introduced specific setting controls that offered "kill switch" -
like functionality.
If your iPhone has iOS7 or higher software, you can go to Settings, then iCloud, then flip on "Find My Phone"
�. to track the phone on icloud.com. If the device is lost, you can go to icloud.com/find and sign in using your
Apple ID and password. You can put the phone in "lost mode," which gives you the option to display an
alternate phone number and message explaining that the phone has been lost. If the device is actually stolen,
you can access icloud.com/find and erase the data on the phone and use the iPhone activation lock. Once
locked, the only way someone will be able to activate the iPhone is by entering your Apple ID and password.
September 8 2017
City of Lubbock, TX
114
Response to RFP No. 17-13534-SS
While the Android operating system does not have a kill switch yet, it does have some anti -theft features.
Begin by downloading the Android Device Manager. If your device is lost or stolen, using your Google account
and password, sign in to the Android Device Manager. Once signed in, you can track your device, reset the
screen lock PIN and erase the data on the device. A hacker may still be able to reactive the Android phone.
. Note: Samsung devices have a "reactivation lock" feature that renders the phone useless without your
r-
Samsung account ID and password.
Windows Phone
Windows phones have a tracking feature. To enable it, go to start, then App, then Settings and then "Find My
Phone". If your phone is stolen, you can go to windowsphone. com and sign in with your Windows LIVE ID. You
can track your phone, lock your phone and erase your data.
3. Is there a possibility of pooling cell phone voice, data or texting usage to decrease the
amount of per phone usage costs?
Yes. Refer to Pricing Index — Appendix C DIR Contract Number DIR-TSO-3415
4. Is there a set amount of long distance free with each phone or in a pooled plan? Please
explain.
M. .. n s
Long distance service is included in our wireless calling plans.
5. List local businesses to which you provide similar cellular 2-way services that have 100
or more cellular phones. Indicate name of business, number of cellular phones, person to
�~ contact and their telephone number.
Verizon Responise
r . We consider our customers' information as private and confidential and cannot provide such information to
third parties without the express written permission from our customers. We have not obtained such
permission and therefore cannot provide the customer information requested.
r•
r-�
elesS i DIR-TSO-3415
-
September 8 2017 47
Exhibit B
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
STATE OF TEXAS
DEPARTMENT OF INFORMATION RESOURCES
CONTRACT FOR PRODUCTS AND RELATED SERVICES
CELLCO PARTNERSHIP DBA VERIZON WIRELESS
1. Introduction
A. Parties
This Contract for products and related services is entered into between the State of Texas,
acting by and through the Department of Information Resources (hereinafter "DIR") with
its principal place of business at 300 West 150' Street, Suite 1300, Austin, Texas 78701,
and Cellco Partnership dba Verizon Wireless (hereinafter "Vendor"), with its principal
place of business at One Verizon Way, Basking Ridge, NJ 08920-1097.
B. Compliance with Procurement Laws
This Contract is the result of compliance with applicable procurement laws of the State of
Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State
Business Daily, Request for Offer (RFO) DIR-TSO-TMP-234, on December 9, 2015, for
Hardware, Software and Services for Wireless Voice, Data, Pagers and Mobile Satellite
Voice. Upon execution of this Contract, a notice of award for RFO DIR-TSO-TW-234
shall be posted by DIR on the Electronic State Business Daily.
C. Order of Precedence
For purchase transactions under this Contract, the order of precedence shall be as follows:
this Contract; Appendix A, Standard Terms and Conditions For Products and Related
Services Contracts; Appendix B, Vendor's Historically Underutilized Businesses
Subcontracting Plan; Appendix C, Pricing Index; Appendix D, Service Agreement;
Appendix E, E-Rate Customer Service Agreement; Exhibit 1, Vendor's Response to RFO
DIR-TSO-TMP-234, including all addenda; and Exhibit 2, RFO DIR-TSO-TMP-234,
including all addenda; are incorporated by reference and constitute the entire agreement
between DIR and Vendor governing purchase transactions. In the event of a conflict
between the documents listed in this paragraph related to purchases, the controlling
document shall be this Contract, then Appendix A, then Appendix B, then Appendix C,
then Appendix D, then Appendix E, then Exhibit 1, and finally Exhibit 2. In the event and
to the extent any provisions contained in multiple documents address the same or
substantially the same subject matter but do not actually conflict, the more recent
provisions shall be deemed to have superseded earlier provisions.
2. Term of Contract
The term of this Contract shall be two (2) years commencing on the last date of approval
by DIR and Vendor. Prior to expiration of the original term, DIR and Vendor may extend
the Contract, upon mutual agreement, for up to two (2) optional one-year terms.
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
Additionally, the parties by mutual agreement may extend the term for up to ninety (90)
additional calendar days.
3. Product and Service Offerings
A. Products
Products available under this Contract are limited to Wireless Voice and Data Products
required for services offered in B. below as specified in Appendix C, Pricing Index.
Vendor may incorporate changes to their product offering; however, any changes must
be within the scope of products awarded based on the posting described in Section 1.13
above. Vendor may not add a manufacturer's product line which was not included in
the Vendor's response to the solicitation described in Section 1.13 above.
B. Services
Services available under this Contract are limited to Wireless Voice and Data Services
as specified in Appendix C, Pricing Index. Vendor may incorporate changes to their
service offering; however, any changes must be within the scope of services awarded
based on the posting described in Section 1.13 above.
4. Pricing
Pricing to the DIR Customer shall be as set forth in Appendix A, Section 8, Pricing,
Purchase Orders, Invoices and Payment, and as set forth in Appendix C, Pricing Index, and
shall include the DIR Administrative Fee.
5. DIR Administrative Fee
A) The administrative fee to be paid by the Vendor to DIR based on the dollar value of all
sales to Customers pursuant to this Contract is two percent (2%). Payment will be
calculated for all sales, net of returns and credits. For example, the administrative fee for
sales totaling $100,000 shall be $2,000.
B) All prices quoted to Customers shall include the administrative fee. DIR reserves the
right to change this fee upwards or downwards during the term of this Contract, upon
written notice to Vendor without further requirement for a formal contract amendment.
Any change in the administrative fee shall be incorporated in the price to the Customer.
6. Notification
All notices under this Contract shall be sent to a party at the respective address indicated
below.
If sent to the State:
Shannon Kelley, CTPM, CTCM
Manager, Contract and Vendor Management
Department of Information Resources
300 W. 1501 St., Suite 1300
Austin, Texas 78701
Phone: (512) 936-2233
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
Facsimile: (512) 475-4759
Email: shannon.kelley(i'.dir.texas.gov
If sent to the Vendor:
Russ Brown
Verizon Wireless
70 NE Loop 410
San Antonio, TX 78216
Phone: (210) 347-1406
Facsimile: (2I0) 592-5080
Email: russ.brownAvzw.com
7. Software License and Service Agreement
A. Shrink/Click-wrap License Agreement
Regardless of any other provision or other license terms which may be issued by
Vendor after the effective date of this Contract, and irrespective of whether any such
provisions have been proposed prior to or after the issuance of a Purchase Order for
products licensed under this Contract, or the fact that such other agreement may be
affixed to or accompany software upon delivery (shrink-wrap), the terms and
conditions set forth in this Contract shall supersede and govern the license terms
between Customers and Vendor. It is the Customer's responsibility to read the
Shrink/Click-wrap License Agreement and determine if the Customer accepts the
license terms as amended by this Contract. If the Customer does not agree with
the license terms, Customer shall be responsible for negotiating with the reseller
to obtain additional changes in the Shrink/Click-wrap License Agreement
language from the software publisher.
B. Service Agreement
Services provided under this Contract shall be in accordance with the Service
Agreements as set forth in Appendix D and Appendix E of this Contract. No changes
to the Service Agreement terms and conditions may be made unless previously agreed
to by Vendor and DIR.
8. Authorized Exceptions to Appendix A, Standard Terms and Conditions for Product
and Related Services Contracts.
A. Section 3. Definitions, I. Equipment, is hereby added:
Devices and ancillary accessories used by subscribers in conjunction with wireless service.
B. Section 3. Definitions, J. Wireless Service, is hereby added:
Each and every radio service that is defined by the Federal Communications Commission
("FCC") as commercial mobile radio service ("CMRS") and is subject to FCC rules and
related to communication through radio transmissions.
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
C. Section 4. General Provisions, B. Modification of Contract Terms and/or
Amendments, Subsection 3) is hereby replaced in its entirety with the following:
3) Customers and Vendor may, but are under no obligation to, negotiate and enter into
written agreements regarding statements of work, service level agreements, remedies,
acceptance criteria, information confidentiality and security requirements, and other terms
specific to their Purchase Orders under the Contract with Vendors.
D. Section 5. Intellecutal Property Matters, A. Definitions, 3) Statement of Work, is
hereby replaced in its entirety with the following:
3) "Statement of Work" means a document signed by Customer and Vendor describing a
specific set of activities and/or deliverables, which may include Work Product and
Intellectual Property Rights, that Vendor is to provide Customer, issued pursuant to the
Contract. If Statement of Work is not issued by Customer to the Vendor, the Customer
shall not have any rights in Vendor IP (defined below).
E. Section 5. Intellecutal Property Matters, A. Definitions, 5) Vendor IP, is hereby
replaced in its entirety with the following:
5) "Vendor IP" shall mean all tangible or intangible items or things, including the
Intellectual Property Rights therein, created or developed by Vendor (a) prior to providing
any Services or Work Product to Customer and prior to receiving any documents, materials,
information or funding from or on behalf of Customer relating to the Services or Work
Product, or (b) after the Effective Date of the Contract if such tangible or intangible items
or things were not prescribed in a Statement of Work issued by Customer and/or
independently developed by Vendor outside Vendor's provision of Services or Work
Product for Customer hereunder and were not created, prepared, developed, invented or
conceived by any Customer personnel who then became personnel to Vendor or any of its
affiliates or subcontractors, where, although creation or reduction -to -practice is completed
while the person is affiliated with Vendor or its personnel, any portion of same was created,
invented or conceived by such person while affiliated with Customer.
F. Section 5. Intellecutal Property Matters, J. Agreement with Subcontracts, is hereby
replaced in its entirety with the following:
Vendor agrees that it shall have written agreement(s) that are consistent with the provisions
hereof related to Work Product and Intellectual Property Rights with any, agents,
consultants, contractors or subcontractors providing Services or Work Product pursuant to
the Contract, prior to their providing such Services or Work Product, and that it shall
maintain such written agreements at all times during performance of this Contract, which
are sufficient to support all performance and grants of rights by Vendor. Copies of such
agreements shall be provided to the Customer promptly upon request.
4
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
G. Section 10. Vendor Responsibilities, N. Required Insurance Coverage, 1) Commercial
General Liability, is hereby replaced in its entirety:
1) Commercial General Liability must include a combined single limit of $2,000,000 per
occurrence. Agencies may require additional Umbrella/Excess Liability insurance.
The policy shall contain the following provisions:
a) Blanket contractual liability coverage for liability assumed under the Contract;
b) Independent Contractor coverage;
c) State of Texas, DIR and Customer listed as an additional insured;
d) Waiver of Transfer Right of Recovery Against Others in favor of DIR and/or Customer.
H. Section 10. Vendor Responsibilities, N. Required Insurance Coverage, 3) Business
Automobile Liability Insurance, is hereby replaced in its entirety:
3) Business Automobile Liability Insurance must cover all owned, non -owned and hired
vehicles with a minimum combined single limit of $500,000 per occurrence for bodily
injury and property damage. Alternative acceptable limits are $250,000 bodily injury per
person, $500,000 bodily injury per occurrence and at least $100,000 property damage
liability per accident. The policy shall contain the following endorsements in favor of
DIR and/or Customer:
a) Waiver of Subrogation;
b) Additional Insured.
Section 10. Vendor Responsibilities, V. Accessibility of Public Information,
Subsection 1), is hereby replaced in its entirety:
1) Pursuant to S.B. 1368 of the 83`a Texas Legislature, Regular Session, Vendor is
required to make any information created or exchanged with the State pursuant to this
Contract, and not otherwise excepted from disclosure under the Texas Public
Information Act, available in a format that is accessible by the public at no additional
charge to the State. The Vendor shall provide the information directly to the State for
dissemination of the information to the public. The Vendor Shall not dissiminate
information directly to the public under any circumstances.
{remainder of page intentionally left blank)
DIR Contract No. DIR-TSO-3415
Vendor Contract No.
This Contract is executed to be effective as of the date of last signature.
Cellco Partnership dba Verizon Wireless
Authorized By: Signature on file
Name: Todd Loccisano
Title: Executive Director, Enterprise & Government Contracts
Date: April 26, 2016
The State of Texas, acting by and through the Department of Information Resources
Authorized By: Signature on file
Name: —Wayne Egeler
Title: Director CTS
Date: April 27, 2016
Office of General Counsel: ,Signature on File
Exhibit C
Attainment Tier: The range of total Government Subscriber voice and data lines, and M2M Line with a monthly access fee of $34.99 or higher. that
are activated under the resulting Agreement at any time, including the lines of participating parents and affiliates as per the "Purchases by Parents
and Affiliates" section in the resulting Agreement Customer's initial Attainment Tier is indicated in the checked box below
Government Subscriber: An employee of Customer utilizing Wireless Service whose account is set up In Customer's name and for which
Customer bears payment responsibility.
Equipment: Wireless telephones, data modems and similar devices and ancillary accessories used In conjunction with Wireless Service
Wireless Service: Each and every radio service provided directly or indirectly by Venzon Wireless
Eligible Plari Any generally available Venzon Wireless voice data or M2M plan with a monthly access fee of $34 99 or higher that does not
prohibit discounts
Eligible Data Feature(s): Any generally available Venzon Wireless data feature with a monthly access fee of $24.99 or higher, added to an Eligible
Calling Plan that does not prohibit discounts
Machine to Machine Service ("11112M Service"): M2M refers to use of the Wireless Service for the transmission of data between wireless devices
and computer servers or other machines, or between wireless devices. with limited or no manual intervention or supervision
M2M Line(s): An individual line of M2M Service used under this Pricing and Equipment Proposal which is set up in Customer's name and for which
Customer bears responsibility.
Plans, Features, Rates and Charges: The voice, data or M2M plan and any options, features or applications that are selected by the Customer
determine the applicable rates charges, allowance of minutes or megabytes and Wireless Service coverage area for each line Some plans may
have restrictions on the type of Equipment that can be activated on them. Information about retail plans, options, features, and applications (i.e.,
those that Verizon Wireless makes generally available to consumers or business customers) and their terms and conditions may be obtained at
Verizon Wireless stores, on verizonwireless com or from Verizon Wireless business sales representatives. The voice, data or M2M plan monthly
access fees and non -promotional allowance of minutes and. -,or megabytes for each line will not change during the Line Term as long as Customer
does not change plans on that line. As detailed in the contract rates. charges and fees, listed in Appendix C. Pricing (excluding FUSF) may be
changed following the formal Amendment process Venzon Wireless may discontinue any retail plans options, features and applications for new
activations without notice If Customer changes or upgrades Equipment Venzon Wireless may require it to change to a then current plan that is
compatible with the changed or upgraded Equipment. Customer may not activate Equipment purchase at a discount from Verizon Wireless on M2M
Lines Government discounts and pricing may not be available to purchases made through agents or at retail store locations.
Federal Universal Service Fee (FUSF). Verizon is authorized to charge FUSF fees to DIR Customers
Term of Lines ("Line Term"): The term for each line (the "Line Term") begins on the date Wireless Service is activated for that line and continues
for the period required by the calling plan or Equipment selected for that line (usually 1 year) Line Term extensions are required when Customer (a)
takes advantage of promotions or services that require a Line Term extension or (b) purchases or upgrades Equipment except for ancillary
accessories used in conjunction with Wireless Service When the Line Term expires. Wireless Service continues on a month -to -month basis
Activation fees are waived for Government Subscribers on voice and data plans and for M2M Lines
Early Termination Fees ("ETF"): ETFs are waived for Government Subscribes
M2M Management Center: The Machine -to -Machine Management Center ("M2M Management Center") provides Customer with the ability to
remotely monitor and manage its M2M devices. If Customer desires to access and use the M2M Management Center, it must so request in writing
and Verizon Wireless shall provision the M2M Management Center on Customer's account Applicable rates and charges if any, shall be set forth in
this Addendum. The M2M Management Center set-up time is estimated to take four to six weeks The rights granted to Customer herein for access
to and use of the M2M Management Center are specific to Customer and may not be transferred to another party without Verizon Wireless prior
written consent Verizon Wireless retains full and exclusive ownership of all intellectual property rights associated with the M2M Management Center
including any alterations, modifications, improvements and derivative works thereof
Grandfathered Pricing. All existing State agency lines purchasing under expired Contracts for Wireless Voice & Data Products between the State
and the Vendor will migrate immediately to this Contract as inactive plans Vendor will allow the State of Texas' existing non -state agency
Government Subscribers who are currently procuring services from Vendor pursuant to previously offered calling plans contained in their existing
agreements (Grandfathered Agreements', to continue receiving such services at the pricing terms and conditions contained in such Grandfathered
Agreements until such Subscribers either migrate to the pricing under this Agreement as set forth below or terminate pursuant to the Grandfathered
Agreements, however such inactive calling plans and associated discount programs contained in the Grandfathered Agreements will no longer be
available for Customers Subscribers activating service upgrading a device, or changing calling plans Any monthly access discounts. usage
discounts, revenue discounts or rebates currently offered under such Grandfathered Agreements shall be discontinued upon execution of this
Agreement, Previously offered inactive calling plans ("Grandfathered Pricing") will be subject to the terms and conditions of DIR-TSO-3415 Section
5. DIR Administrative Fee only Existing Government Subscribers procuring services under such Grandfathered Agreements are not eligible for
equipment upgrades until such Subscribers migrate to the pricing under this Agreement Additionally such Subscribers will not be eligible to
participate in any access or usage discounts or other benefits available under this Agreement until such Subscribers migrate to an applicable pricing
plan available under this Agreement. All State of Texas Government Subscribers must migrate to the current pricing available under DIR-TSO-3415
no later than December 31 2016. State of Texas Government Subscribers participating in the E-rate program must migrate to the pricing under this
Agreement no later than June 30. 2017 to correspond with the end of the 2016-2017 E-rate funding year.
Accessory Discount Government Subscribers are eligible to receive a 35% discount from the retail price of qualifying accessone=.
December 30. 2016 V1 2 DIR-TSO.3415 Pagel or 28
WIRELESS VOICE CALLING PLANS
LOCAL CALLING PLAN
Custom State of Texas Voice Rate Plan: Government Subscribers Only
The calling Ian below reflects the monthly access charge discount. No additional discount~ a I
Custom
Monthly Access Charge
$4.99
0 Minutes _ _
Domestic Anytime Voice Minutes Per Month
Voice Per Minute Rate
wl $M6
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Unlimited Domestic Push -to -Talk Plus (PTT+)
$10.00 additional per user, per month (device dependant)
Domestic Long Distance
Included for Domestic Long Distance Calls Made from Home Calling Area
Domestic Roamln_g Rate per minute
$0.69
Notes: See attached Calling Plan and Feature Details for important information about calling plans. features and options. Voice service is required
This plan may NOT be used as Push -to -Talk Plus service only plan 'This plan includes a home airtime area that encompasses the State of Texas
only Please see State of Texas map for more information, The State of Texas will notify Verizon Wireless of emergency Imes activated on this plan.
See attached Verizon Wireless Voice and Data Calling Plan Terms and Conditions for important information about calling plans, features and
options No more than 50% of the lines on a single account can be placed on this plan
December 30 2016
V1 2 DIR-TSO-3415
Page 2 of 28
NATIONWIDE CALLING PLANS
Push to Talk ' ' Rate Plan: 1Subscribers Only
The callinq plan below reflects the monthly access charge discount. No additional discounts ap
ly.
Push , Talk Plus Only Rate Plan
Month) Access Charge
$15.99
Domestic Anytime Voice Minutes Per Month
0
One to One Push to Talk Plus
Unlimited
Data Sent or Received
$1.99 or per data package
Notes: See attached Calling Plan and Feature Details for
important information about calling plans, features and options.
Custom 1' Nationwide Voice Callinq'.
The callinq plans below reflect the monthly access charge discount. No additional discounts apply.
Custom 1' Nationwide Voice Calling' 11 Voice Minutes 600 Voice Minutes 1000 Voice Minutes
Domestic Anytime Voice Minutes Per Month 400 600 1000
Monthly Access Charge fooled minutes)
$24.99
$32.99
$39.99
Friends & Family for Government
NA
Up to 10 numbers
for entire account, not per user
Overage Rate per minute
$0.25
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
200 per month (overage rate after allowance)
Domestic Text, Picture & Video Message Overage Rates
(per message per address)
$0.10 outboundl$0.02 inbound per Text
$0.25 per Picture or Video Message
Domestic Long Distance
Included
Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options..
December 30 2015
V1 2 DIR-TSO-3415
Page 3 of 28
^1,
Custom1' Nationwide for Texas1ice Calling PlaA11 .-Line Voice Pla
The cal lin tans below reflect the monthly access charge discount. No additional discounts a I
11 .-Line Voice Plans
Custom1' Nationwide Voice. Plans Only
Monthly Access Charge $14.99
Domestic Anytime Voice Minutes Per Month
0 Minutes
Minutes can share minutes from voice and/or voice & data bundle plans
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
100 per month (overage rate after allowance)
Domestic Text, Picture & Video Message Overage Rates
$0.10 outbound/$0.02 inbound per Text
(per message per address)
$0.25 per Picture or Video Message
Voice Per Minute Rate
$0.35
Domestic Long Distance
Included
Domestic Roaming Rate ger minute
$0.50
A11 .-Line Voice : Push to Talk ' ' '.
Monthly Access Charge
$17.99
Domestic Anytime Voice Minutes Per Month
0 Minutes
Minutes can share minutes from voice and/or voice & data bundle plans
Domestic Unlimited Push to Talk Plus (PTT+)
Included
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
100 per month (overage rate after allowance)
Domestic Text, Picture & Video Message Overage Rates
$0.10 outbound/$0.02 inbound per Text
(per message per address)
$0.25 per Picture or Video Message
Voice Per Minute Rate
$0.35
Domestic Long Distance
Included
Domestic Roaming Rate per minute $0.50
NOTE: See attached Calling Plan and Feature Details for important information about calling plans, features and options. No more than 50% of
plans on a single account can be placed on the Additional Line Voice, Additional Line Voice & Push to Talk Plus plans or BlackBerry/Smartphone
Shared Minute Data Plan. .
Custom1' Nationwide"Keep Active" Voice Plan:1Election Lines Only
"Kenp
This Custom DIR Nationwide Active"
Monthly Access Fee $0.35'
Minute Allowance
0
Per Minute Overage Rate
$1.69
Note: Current coverage details can be found at www.verizonwireless.com. Government Subscribers selecting this plan are doing so with the
knowledge that any time a device is active on this rate plan it will not decrement the Government Subscribers existing Line Term or Line Term
extension in any manner. Each billing cycle, Verizon Wireless will review Customer's billed usage for all lines active on this DIR Custom Nationwide
"Keep Active" Voice Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer receives its invoice
Share Option is not included on this Custom DIR Nationwide "Keep Active" Voice Plan.
'A maximum of 300 Government Subscriber Lines per profile can be activated on this Custom DIR Nationwide "Keep Active" Voice Plan at a time.
Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan to then -current
commercial voice pricing.
V1.2 DIR-TSO.3415
Page 4 of 28
WIRELESS VOICE & DATA BUNDLED PLANS
Custom1 ' Domestic . 1
1e Voice : Flat Rate Data Bundle Plans
The call in tans below reflect the monthIX
access charge discount. No additional discounts apply.
400 Minute 1 Minute 1000
Voice/DataCustom DIR Nationwide Voiu� & Dita Plans:
Bundle Voicefflat,j
j
Domestic Anytime Voice Minutes Per Month
400 600 1000
Monthly Access Charge (non -pooled minutes)
$45.99 $58.98 $68.99
Monthly Access Charge (pooled minutes)
$47.99
$59.99
$69.99
Overage Rate per minute
$0.25
Domestic Data Allowance for Email
Flat Rate'
Domestic Night & Weekend Minutes
Unlimited
Unlimited
Domestic Mobile to Mobile Minutes
Included Domestic Text, Picture & Video Messages
Unlimited
Friends & Family for Government
Up to 10 numbers For Entire Account, Not Per User
Mobile Hots of
Included
Included
Domestic Long Distance
Notes: See attached Calling Plan and Feature Details for important information about calling plans. features and options 'Should a subscriber
exceed 5 GB of data usage within a given bill cycle on any line. Verizon
Wireless will limit data throughput speeds for all additional usage on that line
For the remainder of that bill cycle.
Custom1' Domestic Nationwide1
: Data Flat Rate A11 • •'r
The callina Dian below reflects the monthIX
access char a discount. No additi ply.
11 . - Voice : Data Plan
Custom1'
Domestic Nationwide1 : Data Flat Rate
Bundle Plans Only
Monthly Access Charge
$34.99
Domestic Anytime Voice Minutes Per Month
0 Minutes
Minutes can share minutes from voice & flat rate bundle plans
Domestic Data Allowance for Email
Unlimited'
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
Unlimited
Mobile Hots of
Included
Voice Per Minute Rate
$0.25
Domestic Long Distance
Included
NOTE: See attached Calling Plan and Feature Details for important
information about calling plans, features and options. No more than 50% of
plans on a single account can be placed on the Additional Line Voice
& Data plan or BlackBerrylSmartphone Shared Minute Data Plan. 'Should a
subscriber exceed 5 GB of data usage within a given bill cycle on any line, Verizon Wireless will limit data throughput speeds for all additional usage
on that line for the remainder of that bill cycle
December 30.2016
V1 2 DIR-TSO-3415
Page 5 of 28
Custom 11.l Nationwide V1 : Global Data Plans
The callin tans below reflect the month) access char a discount. No additional discounts a I .
1 Data . Bundle
Domestic Anytime Voice Minutes Per Month 400 600 1000
Monthly Access Charge (non -pooled minutes)
$63.99
$76.99
$88.99
Monthly Access Charge fooled minutes)
$65.98
$78.99
$90.98
Voice Overage Rate
$0.25 per minute
Domestic & Global Data Allowance for Email'
Unlimited
Zone 1 Countries
Zone 2 Countries
International/Global Phone Roaming
Government Subscribers
$0.99
$1.99
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text Picture & Video Messages
Unlimited'
Friends & Family for Government
Up to 10 numbers For Entire Account, Not Per User
Domestic Long Distance
Included
Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. 'The international travel
data allowance applies in Canada, Mexico, and the rest of the world where coverage is available.
Zone 1 Countries are as follows. Aland Islands, Albania, American Samoa, Andorra, Anguilla, Antigua, Antarctica, Argentina, Aruba, Australia,
Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria,
Cambodia Cayman Islands, Chile, China, Christmas Island, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark,
Dominica Dominican Republic, Ecuador, El Salvador, England, Estonia, Falkland Islands, Faroe Islands, Fyi Islands, Finland, France, French
Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras,
Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia,
Malaysia, Malta, Martinique Moldova, Monaco, Montenegro, Nauru, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua,
Norfolk Island, Northern Ireland Northern Mariana Island, Norway, Palau, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Reunion,
Romania, Russia, Samoa, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, South Korea, St. Barthelemy, St.
Kitts and Nevis, St Lucia, St Martin, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, Turks
and Caicos Islands, Ukraine, Uruguay, Vanuatu, Vatican City, Venezuela, Vietnam and Wales. Also includes Aircraft and Cruise Ship usage.
Zone 2 Countries are as follows: Afghanistan, Algeria, Angola, Armenia, Azerbaqan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, Burkina
Faso Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Cuba, Djibouti, East Timor, Egypt, Equatorial
Guinea Ethiopia Gabon Gambia, Georgia, Ghana, Guinea, Guinea Bissau, Indonesia, Iraq, Israel, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya,
Kuwait Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mayotte Island, Micronesia,
Mongolia Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Philippines, Qatar, Rwandese Republic,
Sao Tome and Principe Saudi Arabia, Senegal, Seychelles, Sierra Leone, South Africa, Sri Lanka, South Sudan, Sudan, Swaziland, Syria,
Tajikistan Tanzania Togo Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Western Sahara, Yemen,
Zambia and Zimbabwe Other available countries will be billed at the Zone 2 rates. The list of countries is subject to change.
December 30, 2016 V1.2 DIR-TSO.3415
Oki
Page 6 of 28
r-,
Custom DIR Nationwide Voice and Data Bundle Pla
The callinQ Dian below reflects the monthly access charge discount. No additic Ily.
Voice Calling • 00 Voice Minutes
Domestic Anytime Voice Minutes Per Month 300
Monthly Access Charge fooled minutes)
$39.99
Overage Rate per minute
$0.25
Domestic Data Allowance
2 GB
Domestic Overage Rate Per Gigabyte
$10.00 ($0.0000095 per Kilobyte)
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
Unlimited
Mobile Hots of
Included
Domestic Long Distance
Included
Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options.
CustomDIR Voice,1...
The calling Ian below reflects the monthly
Custom DIR Voice, Data and Text Smarlphone Plan:
Domestic Anytime Voice Minutes Per Month
1 Text Smartphone. Rate P.
access charge discount. No additional discounts a I .
Unlimited
Monthly Access Charge
$69.99
Overage Rate per minute
NIA
Domestic Data Allowance
Flat Rate
Domestic Night & Weekend Minutes
Unlimited
Domestic Mobile to Mobile Minutes
Unlimited
Included Domestic Text, Picture & Video Messages
Unlimited
Mobile Hots of
Included
Domestic Long Distance
Included
Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Should a subscriber
exceed 5 GB of data usage within a given bill cycle on any line, Verizon Wireless will limit data throughput speeds for all additional usage on that line
for the remainder of that bill cycle.
CustomDIR Nationwide"Keep Active" Voice i Data(Smartphone).n: Government Election
This Custom DIR Nationwide "Keep Active" Voicf, & Dam Rate plan N NOT eligible for monthly access fee discounts.
Monthly Access Fee $0.35"
Voice Minute Allowance 0 minutes
Domestic Airtime Minutes $1.75 per minute
Domestic Data (Sent or Received) $1.99 per MB'
Note: Current coverage details can be found at www.verizonwireless.com. Government Subscribers selecting to utilize this plan are doing so with
the knowledge that any time/ months a device is active on this rate plan will not decrement the Government Subscribers existing month Line Term or
Line Term extension in any manner Each billing cycle, Verizon Wireless will review Customer's billed usage for all lines active on this DIR Custom
Nationwide "Keep Active" Voice & Data (Smartphone) Plan during such billing cycle Any billing adjustments will be made within 1 to 2 bill cycles
after Customer receives its invoice Share Option is not included on this DIR Custom Nationwide "Keep Active" Voice & Data (Smartphone) Plan.
'Business email is not enabled for this plan. Customer will be suspended at no charge for up to 180 days per year at no charge. Should Customer
desire to keep their existing line of service active, customer will be charged a $0.02 per month Regulatory Fee for each line.
"A maximum of 300 Government Subscriber Lines per profile can be activated on this Custom DIR Nationwide "Keep Active" Voice & Data
(Smartphone) Plan at a time Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use
for this plan or is active on this plan for 12 months to then -current commercial pricing.
December30 2016
V1.2 DIR-TSO.3415
Page 7 or 28
�- WIRELESS DATA PLANS
Custom1' Mobile Broad b1ARate 1..'.
The data plan below reflects the month) access charge discount. No additional discounts appI .
BroadbandMobile
Monthly Access Fee $37.99
Domestic Data Allowance for Email and InterneYIntranet Browsing Flat Rate
Overage Rate Per GB NA
Domestic Long Distance' Included
Notes: See attached Calling Plan and Feature Details for important information about calling plans, features and options. Streaming video is NOT
permitted on this plan. Should a subscriber exceed 5 GB of data usage within a given bill cycle on any line. Verizon Wireless will limit data
throughput speeds for all additional usage on that line for the remainder of that bill cycle.
Public 1r Mobile Broadband Share Plans: 1Subscribers Only
The data plans below reflect the monthly access charge discount. No additional discounts apply
Public Seclor Mobile Broadband 5 Gigabytes (90R37) 10 Giga bytes (qwm) 20 Giclabytes (90241)
Monthly Access Charge $34.99 $59.99 1 $99.99
Shared Domestic Data Allowance 5GB
10GB 20GB
Overage Per Gigabyte $8.00 Per Gigabyte
Notes: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing At the end of each bill cycle, any
unused data allowances for lines sharing on the same account will be applied to the averages of the other lines on the same account beginning with
the line with the lowest overage need Plan changes may not take effect until the billing cycle following the change request. Current NationalAccess
and Mobile Broadband coverage details can be found at %"�w.venzonwireless.com. New activations on these service plans require 4G LTE devices.
Existing customers transitioning to one of these service plans are able to utilize existing 3G devices The 5GB. 10GB. and 2013B Public Sector
Mobile Broadband Plans are able to share with each other.
CustomDIR
Mobile Broadband . • Plans: 1Subscribers Only
The data plans
below reflect the monthly access fee discount. No additional discounts appI .
• Mobile Broadband
Monthly Access Fee
$17.00 $23.00
$35.00
Domestic Data Allowance Per Month
1 GB 2 GB
5 GB
Domestic Overage Rate Per Gigabyte
$10.00 ($0.0000095 r Kilob e)
Notes: See attached Calling Plan and Feature Details for important information about calling plans. features and options
Streaming video is NOT
permitted on this plan
Monthly Access Fee $0.35'
Data Allowance _ OMB
Data Sent or Received $6 OO. MB
Note: Current coverage details can be found at www venzonwireless com. Mobile Broadband Lines selecting to utilize this plan are doing so with
the knowledge that any time/ months a device is active on this rate plan will not decrement the Mobile Broadband Lines existing t Line Term or Line
Term extension in any manner Each billing cycle, Verizon Wireless will review Customers billed usage for all lines active on this DIR Custom
Nationwide Mobile Broadband Flat Rate Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer
receives its invoice.
Share Option is not included on this Custom DIR Nationwide Mobile Broadband Flat Rate Plan
'A maximum of 300 Mobile Broadband Lines per profile can be activated on this Custom DIR Nationwide "Keep Alive' Mobile Broadband Rate Plan
at a time. Voice calling usage is prohibited for lines activated on this Custom DIR Nationwide "Keep Alive" Mobile Broadband Flat Rate Plan.
Verizon Wireless reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan to then -current
commercial pricing.
December 30.2016
V1.2 DIR-TSO.3415
Page 8 of 28
WIRELESS FEATURES
Domestic 1.. Package Features for Feature'
A discount has been a lied; features are not eligible for any further discounts.
Monthly Acce�,, Charqe (when Optional Bu�iness Email FeatUM
added to an eligible voice plan) Domestic Data Allowance overage Rat(! (Server hased erflail solutions)
Not applicable 0 $1.99 per MB N/A
$10-00 75 MB $10.00 per 75 MB NIA
$34.65 2 GB
-- $38.50 5 GB $10.00 per GB Included
$61.60 10 GB l$0.000009536741kb}
Note: See attached Calling Plan and Feature Details for important information about calling plans, features and options.
Global Data Optional F•. •
The data plans below reflect the monthly access fee discount. No additional discounts apply
Monthly Access Fee Allowance Rate After Allowance (Global Data Rat(! per KB (non -Global Data Plan countries)
Plan COUntfieS)
$19.25 (4G/3G1GSM)7 100MB $25.00 per each additional 100 MB $0-02 per KB (S20 48/MB)
used
Pay Per Use (for subscribers not using the Global Data Feature)
Monthly Access Fee Allowance Rate per MB (Canada) Rate per MB Rate per MB (Rest of the
-r
(Mexico) World)
.� N/A N/A $2-05/MB $5.12M6 I $20.48/MB
Notes: Current coverage details, a list of Global Data Plan countries and additional information can be found at www.verizonwireless.com. 'The
data allowance applies in over 140 countries, where coverage is available- See Calling Plan Optional Features section for important information
about calling plans. features and options. Applies to all global -capable phones and internet devices. Customer must subscribe to a domestic Mobile
r-- Hotspot plan to use the service globally. The majority of your monthly usage must be in the United States. All data usage, including tethering and
hots ot. deducts from the same data allowance.
December 30, 2016 V1.2 DIR-TSO-3415 Page 9 of 28
^�
tee,
MACHINE -TO -MACHINE (M2M) /TELEMETRY PLANS
MobileBroadband Machine -to -Machine (M2M) Sh. e Plans Low1' Group
The data plans below reflect the moaccess charge discount. No additional apply
lddiscounts
Mobile • 1
Domestic Shared Data Allowance Per Month 1 MB 5 MB 25 MB 50 MB 150 MB
Monthly Access Charge $5.00
1 $7.00
$10.00 $15.00
$18.00
Overacig Rate Per Meuabvte $1.00
MobileBroadband . 1 . Plans . • P.lans High.1• Group
The data glans below reflect the monthlX access charge discount. No additional discounts a 1I .
Mobile Broadband Machine. -to -Machine Plans: 250 Megabytes I Gigabyte 5 Gigabytes 1 Gigabytes
Domestic Data Allowance Per Month 250 MB 1 GB 5 GB 10 GB
Monthly Access Charge
$20.00
$25.00 $37.50
$60.00
Overage Rate Per Megabyte
$0.015
Notes: Machine to Machine coverage includes the Verizon Wireless 4G, 3G and 3G Extended networks. See Calling Plan and Feature Details for
important information about calling plans. features and options. Government Subscribers may supply their own authenticated Equipment (CPE)
approved by Verizon Wireless to be activated on these plans. Netbook, Smartphone. and Tablet devices are not eligible for Mobile Broadband M2M
pricing. 4G service requires 4G Telemetry equipment and 4G coverage All terms and conditions of the Agreement apply to M2M service and M2M
Lines as a Wireless Service.
DIR Mobile Broadband Machine -to -Machine Plans (M2M) Share Plans:
GovernmentCustom
1 1• Only
The data glans below reflect the monthly access fee discount. No additional discounts aDPI Y.
CLNorri DIR Mobile Broadband Machine -to -Machine Plans: I Gigabyte 2 Gigabyte 5 Gigabyte�
Monthly Access Fee $17.00 $23.00 $35.00
Domestic Data Allowance Per Month 1 GB I 2 GB
5 GB
Domestic Overage Rate Per Gigabyte $10.00 ($0.0000095 per Kilobyte)
Notes: Machine to Machine coverage included the Venzon Wireless 4G, 3G and 3G Extended networks. See attached Calling Plan and Feature
Details for important information about calling plans, features and options Netbook. Smartphone, and Tablet devices are not eligible for Mobile
Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement apply to
M2M service and M2M Lines as a Wireless Service. Sharing is available only among Mobile Broadband users in the same user group
Custom1 ' Mobile Broadband Machine -to Plans . Plan:
Government1 1 Only
The data glans below reflect the monthlX access fee discount. No additional discounts a I .
1 • Mobile : • 1 MB
Monthly Access Fee $13.00
Domestic Data Allowance Per Month
250 MB
Domestic Overage Rate Per Gigabyte
$0.014 per MB
Notes: Machine to Machine coverage included the Verizon Wireless 4G, 3G and 3G Extended networks. See attached Calling Plan and Feature
Details for important information about calling plans, features and options. Government Subscribers may supply their own authenticated
( } d V Wireless to be activated on these plans. Netbook, Smartphone, and Tablet devices are not eligible for
Equipment CPE approve by
Mobile Broadband M2M pricing. 4G service requires 4G Telemetry equipment and 4G coverage. All terms and conditions of the Agreement
apply to M2M service and M2M Lines as a Wireless Service. Sharing is available only among Mobile Broadband users in the same user group.
December 30, 2016
V1 2 DIR•TSO-3415
Page 10 of 28
Public 1r Mobile Broadband Machine -to -Machine..
Government1 1
The data glans below reflect the monthly access char a discount. No additional discounts
Public Sector Mobile Broadband 5 Gigabytes 10 1 Gigabytes (90235)
Monthly Access Charge 1 $34.99 $59.99 $99.99
Shared Domestic Data Allowance
5GB 10GB 20GB
Overage Per Gigabyte
$8.00 Per Gigabyte
Notes: This plan is available for domestic data only devices, on the Verizon Wireless network only. Data Sharing: At the end of each bill
cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account
beginning with the line with the lowest overage need. Plan changes may not take effect until the billing cycle following the change request.
Current NationalAccess and Mobile Broadband coverage details can be found at www.verizonwireless.com. Netbook, Smartphone, and Tablet
devices are not eligible for Mobile Broadband M2M pricing. New activations on these service plans require 4G LTE devices. Existing customers
transitioning to one of these service plans are able to utilize existing 3G devices. The 5GB, 10GB, and 20GB Public Sector Mobile Broadband
Machine to Machine Plans are able to share with each other.
Mobile Broadband Machine-to-MachineBackup Router Plan:
Government1 1•
The data Qlan below reflect the monthly access fee discount. No additional discounts
Monthly Access Fee (non -pooled)
$10.00
Domestic Data Allowance Per Month
25 MB
Share Option
NIA
Domestic Overage Rate Per GB
$10.00 per GB
Domestic Voice Rate Per Minute
$0.25 per minute (Device Dependent)
Text Messaging Per Message
$0.20 per message sent or received (Device Dependent)
International Roaming
NIA. Verizon Wireless network only.
Notes: Current coverage details can be found at www.verizonwireless.coin. See the attached M2M Data Plan and Feature Details as well as
Calling Plan and Feature Details in your Agreement for important information about calling plans, features and options. During an outage of the
primary connection, all usage within the billing cycle in excess of the 25 MB allowance will be charged at the overage rate of $10.00 per GB. Text
messaging feature packages may be added to this plan. The Wireless Router Plan is approved for use as a backup solution for business
continuity only and is not to be used for primary connectivity. Verizon Wireless reserves the right to move Customer to the standard commercial 5
GB M2M price plan should usage on the lines provisioned on the M2M Wireless Backup Router Plan exceed 1 GB for three (3) consecutive
months. M2M Wireless Backup Router Plan may be used with Private Network. M2M router devices must be approved for use on Verizon
Wireless' network; no other device types may be activated on this plan. Not eligible for Verizon Wireless Government Equipment Matrix pricing.
December 30 2016
V1.2 DIR-TSO.3415
Page 11 of 28
The data tans below reflect the monthly access charge discount. No additional discounts apply.
Monthl Access Charge $0.50 $0.50 ( $0.50 $0.50
Usage Rate Per Megabyte _ _ $1.15 $1.00 $0__ 75 $0.50
National Access Roaming Not Available
Note This Custom Machine to Machine (M2M) Tiered Data Plan is restricted to Verizon Wireless network use only; domestic roaming
not available. Current data coverage details can be found at www.verizonwireless.com. See attached Verizon Wireless Plan and Feature Details
for important information about calling plans, features and options. All lines on this Plan must be on a separate account profile from Customer's
other Voice, Data and Machine to Machine lines. Detailed billing information will only be available online and the account will require its own
unique log in credentials. All charges will be billed in arrears and data usage will be rated and billed in KBs. Data usage from all lines active, at
any time during the bill cycle, on the this plan will be aggregated to determine the applicable data usage tier for that month and each line will then
be billed for its usage at that rate This Plan is for fixed/stationary devices only; mobile devices are restricted from use on this plan. Customer
must maintain a minimum of two hundred (200) M2M Lines.
Monthly Access Fee ! $0.35'
Data Allowance OMB
Data Sent or Received $6.000B
Note: Current coverage details can be found at www.verizonwireless.com. M2M Lines selecting to utilize this plan are doing so with the knowledge
that any time/ months a device is active on this rate plan will not decrement the M2M Lines existing Line Term or Line Term extension in any
manner Each billing cycle, Verizon Wireless will review Customer's billed usage for all lines active on this DIR Custom Nationwide Mobile
Broadband Flat Rate Plan during such billing cycle. Any billing adjustments will be made within 1 to 2 bill cycles after Customer receives its invoice.
Share Option is not included on this DIR Custom Nationwide "Keep Alive" Machine -to -Machine Rate Plan.
." 'A maximum of 300 M2M Lines per profile can be activated on this Custom DIR Nationwide "Keep Alive" Machine -to -Machine Rate Plan at a time.
Voice calling usage is prohibited for lines activated on this Custom DIR Nationwide Machine -to -Machine "Keep Alive" Rate Plan. Verizon Wireless
reserves the right to migrate Government Subscriber Lines that do not comply with the terms of use for this plan to then -current commercial M2M
..1
�T\
December 30, 2016 V1 2 DIR-TSO-3415 Page 12 of 28
ADDITIONAL WIRELESS FEATURES AND SERVICES
Calling Features
Callin features are not eligible for an further discounts.
Feature
Monthly Acce�,, Allowance
Overage • ate
411 Connects^"'
Charge
N/A $1.99 per call
NIA
Domestic Text Messaging er message
NIA
0
$0.10 outbound/$0.02 inbound
$0.10 inbound per Text
Domestic Text, Picture & Video Messaging
$5.00
250 messages
or
$0.25 per Picture or Video Message
5 peroutbPicture
_
Unlimited M2M & 500
$0.10 outbound/$0.02 inbound per Text
Domestic Text, Picture & Video Messaging
$10.00
additional messages
$0.25 per Picture or Video Message
Domestic Text. Picture & Video Messaging
$20.00
Unlimited M2M & 5000
$0-10 outbound!$0.02 inbound per Text
additional messa es
$0.25 per Picture or Video Messa e
Push to Talk Plus (PTT+)
$5.00 available
on calling plans with a monthly access fee of $24.99 or higher
Verizon Wireless International Long Distance Value Plan
$5.00 plus applicable airtime and long distance charges
Notes: Calling plans with Mobile to Mobile (M2M) minutes included, do not qualify for additional Mobile to
Mobile (M2M) minutes in this table. Text.
Picture and Video Messaging feature details apply Push to Talk requires PTT+ capable handset
Please contact your Verizon Wireless
representative for the most current offer.
December 30 2016
V1 2 DIR-TSO.3415
Page 13 of 28
Enterprise Messaqing
Enter rise Messaging is Not eligible for monthly access fee discounts
Messaging Allowance
Enterprise Messaging Monthly Access
Per Message After Allowance
(standard text messaging rates apply for Recipient)
100,000
$200.00
$0.02
Unlimited
$500.00
N/A
Public Safety Unlimited
$0.00 (For Public Safety/First Responders Only as defined below')
NIA
The $0 00 Monthly Access Unlimited plan is only available to Public Safety/First Responders classified with the following NAICS (formerly SIC) Codes:
• 621910 Ambulance Services 0 922160 Fire Protection
• 922110 Courts a 922190 Other Justice, Public Order, and Safety Activities
• 922120 Police Protection 0 928110 National Security
• 922130 Legal Counsel and Prosecution 0 922150 Parole Offices and Probation Offices
• 922140 Correctional Institutions
1. ENTERPRISE MESSAGING In order to protect our network and safeguard subscriber privacy from unsolicited (spam) or objectionable text messaging, Verizon
Wireless employs protective measures including aggregate message volume limits, content filtering and speed of service limitations on publicly accessible Internet
messaging gateways Verizon Wireless Enterprise Messaging service allows enterprise accounts to send aggregate text messages to other Verizon Wireless
subscribers while reducing potential delays related to these protective measures.
2. REQUIREMENTS AND RESTRICTIONS: Enterprise Messaging is only available to Customers that have a valid Blanket Purchase Agreement with at least five (5)
active Non -Government Subscribers. Enterprise Messaging is available for a monthly access fee for which Verizon Wireless will provision a Pilot Mobile Phone
(described below) and provide access to the Enterprise Messaging Access Gateway (EMAG) online portal to set-up and manage the service. Enterprise Messaging
can be used to send messages to Verizon Wireless subscribers and to subscribers on most domestic wireless carriers (inter -carrier messaging requires additional
provisioning and is subject to message size and reporting limitations. experience by carrier and region may cause the experience to vary). Customer agrees that it
will send messages only to subscribers that have opted in to receive its messages by: a) establishing an opt -in process that effectively captures each subscriber's
consent to receive Customer's messages, informs subscribers of the nature and scope of Customer's messaging campaigns and any financial obligations ("Standard
Messaging Charges Apply') associated with the messaging; b) maintaining opt -in records for a minimum of 6 months from the date of a subscriber's opt -in consent;
and c) immediately complying with subscriber opt -out requests such as STOP, END, CANCEL, UNSUBSCRIBE or QUIT in compliance with Mobile Marketing
Association (MMA) guidelines (www mmaglobal.com). Customer can use compatible, properly configured SNPP, WCTP, XML, TAP, SMPP and SMTP messaging
protocols, for which it is solely responsible for maintaining facilities to monitor its messaging operations, or the EMAG portal, to send up to fifteen text messages per
second to subscribers. Provision of the EMAG service does not obligate Verizon Wireless to support variations of these protocols, whether those variations are
optional within the published protocols or authorized or unauthorized variations to the published protocols.
Customer agrees that: a) its messaging will comply with applicable industry guidelines (e.g. MMA's Best Practices and CTIA's Wireless Content Guidelines) and
Verizon Wireless content (www verizon com/contentpolicv) standards as they may updated from time to time; b) it will not send messages containing executable Files
or links to other content or premium or similar messages that require a subscription or surcharge, c) it will not install, deploy, or use any hardware, firmware,
software or other technology or technique to circumvent Verizon Wireless' messaging network operations protections except as granted under this agreement; and
d) it will not send any objectionable material via Enterprise Messaging or advertise, promote, distributed or use objectionable material in connection with Enterprise
Messaging (for purposes of this agreement, objectionable material includes, but is not limited to material that: (i) is prohibited by any applicable law, rule or
regulation, (ii) contains anything that is obscene or indecent or anything with strong sexual, explicit or erotic themes or that links to such content, (iii) contains hate
speech; (iv) contains excessive violence; (v) contains extreme profanity; (vi) contains misleading or fraudulent claims, or (vii) promotes or glamorizes alcohol abuse,
illegal drug use or use of tobacco products). Consistent with prevailing standards in other content distribution mediums, content in this category that does not satisfy
the above may be distributed if included in the context of artistic, educational, medical, news, scientific or sports material. Customer agrees that its use of Enterprise
Messaging will comply with any applicable local, state, national and international laws and regulations.
3. LIMITATIONS: Wireless phones use radio transmissions which by their nature do not permit the delivery of text messages when the wireless phone is not in range
of one of our transmission sites or a transmission site of another company that has agreed to carry our customer's calls, or if there is insufficient network capacity
available to handle the message at that moment. Even within a coverage area, there are many factors that might interfere with the delivery of text messages,
including the subscriber's equipment, terrain, proximity to buildings, foliage, and weather. Verizon Wireless also does not own or control all of the various facilities
and communications lines between Customer's site and Verizon Wireless Enterprise Messaging access point. Due to these natural and technological limitations and
the limitation in the number of messages that can be sent (up to fifteen per second), ENTERPRISE MESSAGING SHOULD NOT BE USED AS THE SOLE MEANS
TO SEND MESSAGES THAT CONTAIN INFORMATION THAT IS ESSENTIAL TO THE PROTECTION OF LIFE OR PROPERTY, OR IS MISSION ESSENTIAL OR
CRITICAL IN OTHER WAYS.
4. CUSTOMER'S ENTERPRISE MESSAGING CONTACT: Customer agrees to provide contact information including a phone number and email address to Verizon
Wireless of an Enterprise Messaging contact or contacts, who shall be available during business hours and any other time period that Customer utilizes Enterprise
Messaging for the purpose of assisting to resolve service matters and trouble shooting. Customer must provide written notice of changes to contact information
fourteen days prior
5 PILOT MOBILE PHONE Verizon Wireless shall provide Customer with one pilot mobile phone at no charge to manage password setup and resets. Customer
should safeguard the pilot mobile phone in case password resets are needed as Verizon Wireless must rely on regular mail delivery of password resets if the phone
is not available (password resets cannot be given over the phone or sent via email). This pilot mobile phone will not be capable of making any voice calls. Customer
shall promptly notify Verizon Wireless if the phone is lost, damaged or stolen and Verizon Wireless reserves the right to charge Customer for replacement phones.
6 TERMINATION OF SERVICE VERIZON WIRELESS CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR CANCEL CUSTOMER'S ACCESS TO OR USE OF THE
ENTERPRISE MESSAGING SERVICE OR EMAG IF CUSTOMER VIOLATES THE RESTRICTIONS OF THIS AGREEMENT OR FOR GOOD CAUSE which shall
include but is not be limited to (a; breaching this Agreement or the Customer's Non -Government Agreement: (b) spamming or other abusive messaging; (c) Using
Enterprise Messaging in a way that adversely affects our network, our customers, or other customers; (d) allowing anyone to tamper with messaging applications in
a manner contrary to this Agreement (e) any governmental body of competent jurisdiction suspends or terminates your service or institutes a requirement, ruling or
regulation that conflicts with this Agreement; or (f) operational or other governmental reasons.
7 DISCLAIMER AND LIM.TATION OF LIABILITY: CUSTOMER AGREES THAT ENTERPRISE MESSAGING AND EMAG IS PROVIDED ON AN "AS IS" BASIS
December 30 2016
V1.1 DIN -I �)U-J4 15
rays iy ui co
m
AND CUSTOMER'S USE OF ENTERPISE MESSAGING AND EMAG IS ITS SOLE RESPONSIBILITY. VERIZON WIRELESS DOES NOT WARRANT THAT j
ENTERPRISE MESSAGING OR EMAG WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, OR LOSS OF CONTENT, DATA, OR INFORMATION.
VERIZON WIRELESS SHALL NOT BE LIABLE FOR ANY FAILURE TO PROVIDE ENTERPRISE MESSAGING AND MAKES NO GUARANTEES THAT ANY TEXT
MESSAGE WILL BE DELIVERED.
8. NO RESELLING: Customer cannot resell Enterprise Messaging services or allow third parties to use Enterprise Messaging or access EMAG without prior written
permission from Verizon Wireless.
9. SUBJECT TO CUSTOMER'S GOVERNMENT AGREEMENT- These terms supplement Appendix D, Customer Service Agreement to DIR Contract Number DIR-
TSO-3415as it relates to Enterprise Messaging and EMAG and the terms of such Agreement, are applicable to Customer's use of Enterprise Messaging and EMAG.
If there are any inconsistencies between these terms and Customer's Non -Government Agreement these terms shall control with respect to Enterprise Messaging.
December 30. 2016
V1 2 DIR-TSO.3415
Page 15 of 28
• Priority
Wireless
17— The callinO Qlan below reflects the monthly access charge discount. No additional discounts
Discounted Monthly Access Fee
$4.50
Discounted Feature Initiation Charge
$10.00
Per Minute of Use Charge $0.75
NOTE: Wireless Priority Service Access (WPS Access) is subject to the plan details of your customer agreement and calling plan. A WPS Access
function on a limited portion of the Verizon Wireless owned and operated 800/1900 MHz CDMA network, and is available only to individuals
authorized by the Office of the Manager National Communications System (NCS). WPS Access provides end users with the ability to be placed into
a queue for the next available wireless voice channel ahead of end users not subscribing to WPS Access. Verizon Wireless makes no assurances
regarding waiting times associated with WPS, nor can Verizon Wireless ensure that WPS Access calls will be connected. The WPS Access charges,
including the $0.75/minute charge, are all in addition to the charges associated with your Verizon Wireless calling plan. Contact your Verizon
Wireless representative for complete details on WPS Access.
Verizon
Wireless Field Force Manager
The Field Force Manager Pricing
below reflects the monthly access charge discount. No additional discounts apply,
Field Force Manager Fealure Fidd Force Manager Plan
Feature Phone
Feiiture Pl101T/SITMrtPl10J1(!
(Data plan recluired)
Monthly
Access Char e — Limited
$15.00 per user $24.99 er user
Monthly
Access Charge — Basic
$20.00 per user $29.99 per user
Monthly
Access Charge — Pro
$21.50 per user NIA
Monthly
Access Charge — PTT+ only & FFM
NIA $36.90 per user (PTT+ Devices Only)
NOTE: 'Optional Features may be added onto an eligible calling plan with a monthly access fee of $34.99 or higher. May not be available on all
devices.
By purchasing the Field Force Manager
feature Customer consents to the tracking of Field Force Manager Equipment and must obtain
authorized
consent to tracking from all users and
affected persons. No guarantee of accuracy of information transmitted, disclosed displayed or
otherwise
conveyed or used. Service could be interrupted
or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors
associated
with use of satellites and satellite data.
Airtime for Field Force Manager service is included in the Monthly Fee and its use is subject to
the Unlimited
VZAccess feature details. Requires
2 MB of data for application download. .
V
Page 16 of 28
Private Network/Dynamic Mobile Network Routing (DMNR)/Service Based Access(SBA)
Static IP — Isolated Pool w/Fixed End System (FES) [Internet Restricted]
The Account Set -Up Fees below reflect any applicable discount. No additional discounts apply.
Mobile Broadband and NationalAccess plans or features only
Configuration
Cost
Per Account FES Connect Set -Up (One time fee)
$1500.00
Private Network
Private Network with
Private Network with
Static IP Only
Only
DMNR
SBA
Per Account Level Set -Up (One time fee)
$500.00
S750.00
$750.00
S500 00
DMNR or SBA (Per build)
$250.00 (Adding to existing Private Network Only)
Public Safety Subscribers Account Set -Up: Verizon Wireless will waive all account set-up fees including the $1500.00 connection fee, $500.00
Account Set-up Fees (Private Network/Static IP) and the DMNR for new Public Safety builds classified with the following NAICS (formerly SIC)
Codes only.
• 621910 Ambulance Services • 922160 Fire Protection
• 922110 Courts • 922190 Other Justice, Public Order, and Safety Activities
• 922120 Police Protection • 928110 National Security
922130 Legal Counsel and Prosecution • 922150 Parole Offices and Probation Offices
• 922140 Correctional Institutions
Note: Set -Up fees apply to new Private Network/DMNR/SBA builds (Verizon Home Agent Portal (VHAP)). This applies to New Private
Networks built as Standard, Parent or Child. Subscribers that are placed into this pool will be limited to utilizing the Verizon Wireless Network
for transport to and from their FES connections to the Verizon Wireless Network. Static IP addresses will be available on remote access,
Mobile Broadband and Unlimited NationalAccess plans or features only. Fees may not apply in certain VPN environments. Fees are per
account level (regardless of the number of IPs ordered) selecting Static IP, and may apply in addition to $1500.00 Connect Fee in certain
configurations, Does not include MPLS.
Static IP: Fees are per account level (regardless of the number of IPs ordered) selecting Static IP. Static IP addresses will be available on
remote access, Mobile Broadband and NationalAccess plans or features only, Static IP addresses may be reserved and should be assigned to
the mobile numbers within 90 days. De -activated Static IP addresses will go into an "ageing pool' for 24 hours. After 24 hours, these Static IP
addresses will be returned to reserved status for the account. Reserved Static IP addresses will be shown at the account level and can be
viewed from the billing system Feature activations will be stored in the "data warehouse" database along with the Static IP Address for
reporting A Static IP address is associated with the device's MDN (Mobile Dialing Number). Each time the subscriber initiates a data session
the Static IP address that is associated with their MDN is assigned to their device for each session. Subscribers completing an ESN
(Electronic Serial Number) change will retain their Static IP address.
Eligible 3G 4G data service Mobile Broadband, Mobile Broadband Wireless Router, Telemetry (M2M), Wireless Email, or usage -based
Megabyte pricing
DMNR and SBA are optional features that can co -exist on a Customer's Private Network profile.
^"1
December 30, 2016
VI 2 DIR-TSO-3415
Page 11 of 28
—%k
a'y`t
LTE Private Network Traffic Managlement (PNTM) Private IP Only (fixed WAN)
Government4G
1 1
Metered Data Pricing only. Not compatible with Unlimited Datil Plans
The tans below reflect any applicable discount. No additional discounts apply.
Customer can allocate bandwidth for applications into the Mission Critical CoS according to the
Class of service ("CoS')
PNTM Service Option selected. Remaining 4G LTE bandwidth supports Best Effort CoS.
Recommended for video, Voice over IP, interactive services, and other mission critical
Mission Critical CoS Applications
applications
Best Effort CoS Applications Suitable for best effort applications (e.g. email, web browsing)
Public Safety (Highest Level)
PNTM Service /.Enhanced(Entry Level) Premium (Mid Level)
(Qualifying Public Safety NAICS Only)
Monthly Access Fee (per line) $2.50 $5.00 $7.50
Mission Critical CoS Speeds
Mapped Up to 0.5 Mb s
Mapped Up to 2 Mb s
Mapped Up to 2 Mb s
Best Effort CoS Applications
Remaining available
Remaining available
Remaining available
Speeds
4G LTE bandwidth
4G LTE bandwidth
4G LTE bandwidth
RF Priority on access network
NIA
NIA
During heavy network usage periods
Qualifying Public Safety NAICS: Public Safety Subscribers classified with the following NAICS codes, performing First Responder
responsibilities only. The Public Safety PNTM service option is not an on demand service. The Public Safety PNTM must be provisioned on
the account prior to use in the event of an emergency situation.
• 621910 Ambulance Services • 922150 Parole Offices and Probation Offices
• 922110 Courts • 922160 Fire Protection
• 922120 Police Protection • 922190 Other Justice, Public Order, and Safety Activities
• 922130 Legal Counsel and Prosecution • 928110 National Security
• 922140 Correctional Institutions
Notes. 4G LTE Private Network subscribers with unlimited data plans are ineligible for Private Network Traffic Management. This service is
only available while on Verizon Wireless' 4G network and is not available while roaming. VZ Private IP (MPLS) connectivity required. PNTM
relies on customer's applications (VolP, video, etc.) to appropriately mark IP sessions in order to prioritize their application over the 4G LTE
Private Network using Internet Protocol Differentiated Services Code Point (IP DSCP). PNTM 4G LTE device must be certified for use on the
Verizon Wireless network (e.g. Open DevelopmendOpen Access certified, validated for Private Network and Private Network Traffic
Management.)
Optional BlackBerry Enterprise
BES (BlackBerr Enterprise Software) and CAL (Client
Server/Software List
Access License) sales are not eli ible for discounts
Description
BES Trade -Up Key
Note: This item must be ordered
NIA
PRD-10452-016
$2,899.00
BlackBerry Enterprise Server
Version 5.0
Microsoft Exchange - 20 users
PRD-24256-001'
$4,099.00
IBM Lotus Domino - 20 users
PRD-24256-002'
BlackBerry Enterprise Server
Version 4.1
Microsoft Exchange - 20 users
PRD-10452-001
IBM Lotus Domino - 20 users
PRD-10452-003
Novell Grou wise - 20 users
PRD-10452-005
BlackBerry Professional Software
Version 4.1
Microsoft Exchange - 5 users
PRD-10452-024
$599.00
IBM Lotus Domino - 5 users
PRD-10452-025
Microsoft Exchange - 10 users
PRD-10452-027
$949.00
IBM Lotus Domino -10 users
PRD-10452-028
BlackBerry Enterprise Server &
BPS CALs
1 user
PRD-07599-017'
$99.00
5 users
PRD-07599-018'
$429.00
10 users
PRD-07599-019'
$699.00
50 users
PRD-07599-020'
$3,299.00
100 users
PRD-07599-021'
$5,999.00
500 users
PRD-07599-022'
$27,499.00
Small Business Edition (CALs)
1 user
PRD-07599-043'
$99.00
5 users
PRD-07599-044'
$429.00
'Select Blackberry Client Access
Licenses available for purchase through My Business Account and the Verizon Enterprise Center
December 30.2016
V1.2 DIR-TSO-3415
Page 18 or 28
Mobilelron Silver 1 •re) Annual Subscription Per Device Offer
REQUIRED:
A minimum of 500 Mobilelron Silver On -Premise (Core) licenses for initial order.
n On -premise Installation available at an additional cost as detailed above.
The monthly cost of the Mobilelron Silver On -Premise (Core) Annual Subscription License Bundle per Device with Direct Support licensing is
available at no cost on the following rate plans ONLY.
MI Silver Core Annual Per Device Offer Eligible Rate Plans ("Eligible Rate Plans"):
• Custom DIR Mobile Broadband Share Plans
-- • Custom DIR Mobile BroadbandAccess Flat Rate Data Plan
• Custom DIR Voice, Data and Text Smartphone Flat Rate Plan
t • Custom DIR Domestic Nationwide Voice & Data Flat Rate Add -a -Line Plan
• Custom DIR Domestic Nationwide Voice & Flat Rate Data Bundle Plans
Customers account will be monitored periodically to ensure the number of no cost Mobilelron Silver On -Premise (Core) Annual Subscription License
Bundles supplied to customer does not exceed the number of actively billing lines on the Eligible Rates Plans listed above. If the number of
Customer's no cost Silver On -Premise (Core) Annual Subscription Per Device License Bundles provided under this offer exceeds the number of
actively billing lines on the Eligible Rates Plans, Customer will be given the option to either pay the applicable Mobilelron Silver On -Premise (Core)
Annual Subscription Per Device monthly license fee or discontinue the subscription. 'Please note, on -premise installation and minimum license
requirements do not apply to existing Mobilelron Customers currently using on -premise (core) silver license applications.
and Maintenance Included
Silver MICore Silver Installation $3,000.00
MI-PS-DEPLOYI
Note. 'A minimum of 500 Mobilelron licenses are required for On -Premise (Core) for initial order for new Mobilelron Customers. 20n-premise
(Core) requires integration and setup with backend systems. Installation charges are prepackaged services providing access to a Professional
Services Engineer to assist customer in instal linglintegrating the Mobilelron platform. Pricing above applies to the installation of up to 5,000
Mobilelron licenses. If Customer installation requires more than 5,000 Mobilelron licenses, Mobilelron Premium Implementation Services may
apply which provides advisory services and an implementation engineer at a cost of $25,000.00 to manage large scale deployments; alternatively,
Customer may use its own installation services.
December 30, 2016 V1 2 DIR-TSO.3415 Page 19 of 28
Mobilelron 1rise Mobility Management:1Subscribers
On -Premise Service Features
All features are available on both On remise and Cloud managed installations. Included features are determined by Mobilelron License Type_]
Feature Functionality Included Features
Silver
Apple DEP Supports Apple DEP (for iOS devices) ✓
Android for Work Supports AFW (on AFW enabled devices)
X
_
Samsung KNOX Integrates with Samsun KNOX (KNOX sold separately)
X
Email Access Secure Active Sync (all bundles)
✓
Divide PM (GoldlPlatinum bundles for additional fee)
Secure Enterprise Gateway In -line gateway that manages, encrypts, and secures traffic between the mobile device
(Sentry) and back -end enterprise systems.
✓
(Re wires user setu installation)
AppsgWork Enterprise App Store
✓
Basic Container
Content Catalog
Secure Doc catalog and publishing (basic content repository)
25 files/
2MB each
DocscWork Access, annotate and share documents from email, and on -premise management
X
repositories
Containerization of Application at Rest
AppConnect App wrapping
AppConnect ecosystem (3rd Party applications already compatible with Mobilelron
X
container)
Secure Browser
Web@Work Secure data in motion
X
No VPN required
Tunnel
US per App VPN native functionality
X
HelpgWork
Customizable app that enables screen sharing on device for trouble shooting for
X
internal customer trouble shooting
Mobilelron's ability to proxy Kerberos allows iOS devices that are not on the corporate
Identityc@Work
network to use iOS 7 SSO without needing to expose the Kerberos Key Distribution
X
Center (KDC)
ServiceNow integration to streamline IT workflows
Service Connect Integrations
X
Notes. Customer may purchase Mobilelron, Inc- ("Mobilelron' services ("Mobilelron Services), to be billed by Verizon Wireless, at the prices listed
above Verizon Wireless Is not the licensor of the Mobilelron Services and makes no representations or warranties whatsoever either express or
Implied, with respect to them Mobilelron Services are manufactured by Mobilelron, Inc. Any license for Mobilelron Services must be obtained
directly from Mobilelron either upon purchase or installation of the Mobilelron Services Mobilelron Services are subject to Mobilelron's terms and
f` conditions and can be viewed here www.mobileiron.com/legal. Verizon Wireless will direct Mobilelron to fulfill Customer's Mobilelron Services order -
Customer support for Mobilelron Services must be obtained directly from Mobilelron, Inc. If Verizon Wireless in its sole discretion determines that an
inquiry from a subscriber is related to Mobilelron Services and is not one concerning Equipment or Wireless Service, it may transfer the service
j request to appropriate Mobilelron representatives.
December 30 2016
V7 2 DIR•TSO.3415
Page 20 of 28
Verizon Wireless Calling Plan and Feature Details
Verizon Wireless Calling Plan Optional Services. Additional fees may be required as per the individual calling plans.
Calling Plans and Associated Charges: Some calling plans or monthly access price points may not be available in all markets. Subscriber's first
partial and full month's access will not be refunded after activation of the Wireless Service. Activation fees are waived for all Government
Subscribers. Charges for calls will be based on the cell sites used, which may be outside the calling plan coverage area even when the Subscriber is
physically within the coverage area. Time of the call is based on the telephone switching office that carries the call, which may be different from the
time of day shown on Subscriber's phone. Rates do not apply to credit card or operator -assisted calls, which may be required in certain areas.
Usage rounded up to the next full minute. Unused minutes and/or Megabytes are lost. On outgoing calls, charges start when Subscriber first presses
SEND or the call connects to a network, and on incoming calls, when the call connects to a network (which may be before it rings). A call may end
several seconds after Subscriber presses END or the call otherwise disconnects, Calls made on the Verizon Wireless network, are only billed if they
connect (which includes calls answered by machines). Billing for airtime and related charges may sometimes be delayed. Calls to "911" and certain
other emergency services are toll -free and airtime -free, however, airtime may be charged when dialing toll -free numbers. All features may not be
available in all Verizon Wireless markets,
Home Airtime and Roaming: Home airtime minutes apply when making or receiving calls from a calling plan's home rate and coverage area.
Coverage information is available at www verizonwireless.com, Airtime is rounded up to the next full minute. Allowance minutes/Megabytes are not
transferable except as may be available on calling plans with sharing. Subscribers must periodically dial *228 to update roaming information.
Automatic roaming may not be available in all areas and rates may vary. Roaming charges may be delayed to a later bill.
Long Distance: Unlimited domestic long distance is included when calling from the calling plan's home rate and coverage area, unless otherwise
specified in the calling plan.
Customer's Cell Phone Number and Caller ID. Verizon Wireless will assign one Mobile Telephone Number ("MTN') to each Subscriber line
Other than as required to port an MTN, Customer does not have any property right in the MTN and Verizon Wireless may change, reassign, or
eliminate an MTN upon reasonable notice to Customer under certain circumstances, including fraud prevention, area code changes and regulatory
or statutory law enforcement requirements.
Verizon Wireless Calling Plan Included Features
--. Call Waiting 16 Three Way Callinq 16
Call Forwarding 6 No Answer/ Busy Transfer 6
r-, Caller ID 26 Basic Voice Mail 3.6
411 Connect- 16 (Directory Assistance) Basic TTXT Messaging 5
'Airtime charges apply to all calls simultaneously.
2When making a call, Subscriber's MTN may be displayed to the receiving party with Caller ID capable Equipment. Caller ID service may not be
available outside home airtime rate and coverage areas, and may not be compatible with certain enhanced features. Caller ID can be blocked for
most calls by dialing *67 before each call, or by ordering per -line call blocking where available. Calls to some numbers, such as toll -free numbers,
cannot be blocked.
t 3Airtime charges apply to message retrieval.
4411 Connect, directory assistance with automatic call completion is subject to a per call fee plus airtime charges. Directory assistance rates are
^, subject to change.
—� 5TXT Messaging offered at the prevailing rate, currently S0.02 per inbound and $0.10 per outbound message per address. TXT message charges
are subject to change.
-� 6Feature not included on NationalAccess and BroadbandAccess Unlimited or Megabyte (MB) calling plans at no charge, but are available at the
prevailing Verizon Wireless rates.
Push to Talk Plus: Push to Talk Plus (PTT+) capable Equipment required. Push to Talk Plus capable Equipment can only be used with a Push to
Talk Plus calling plan. Subscribers switching from a Push to Talk Plus Calling Plan to another calling plan may not be able to use certain
Push to Talk Plus capable Equipment with the new plan. Push to Talk Plus calls may only be made with other Verizon Wireless Push to Talk
r Plus subscribers. Push to Talk Plus Subscribers may initiate or participate on a call, simultaneously, with as many as 250 total participants (total is
limited to (50) if interoperating between 3G and 4G participants). Administrators can be designated to manage the Push to Talk contact lists via a
single website interface with a single user name/password.. Existing Push to Talk Subscriber Equipment may require a software upgrade to use
Push to Talk Plus or replacement with a Push to Talk Plus capable device. Push to Talk Plus is only available within the National Enhanced
Services Rate and Coverage Area and WiFi access points. There will be a delay from the time a Push to Talk Plus call is initiated until the Push to
Talk Plus call is first received by the called party. If an incoming voice call is received while on a Push to Talk Plus call the voice call may be
answered and the Push to Talk Plus placed on hold. If an incoming Push to Talk Plus call is received while on a Push to Talk Plus call the PTT call
icon can be selected to connect to the Push to Talk Plus call. If the incoming voice or Push to Talk Plus call is not answered a missed call alert will
display. Network registration information will be sent to the Equipment each time it is powered on in the National Enhanced Services Rate and
_ Coverage Area each time the Subscriber travels into the National Enhanced Services Rate and Coverage Area, and every 12 hours if the
Subscriber stays within the National Enhanced Services Rate and Coverage Area. While the updated network registration information is being sent
to the Equipment, incoming voice calls will go directly to voice mail. Contact list cannot be modified from certain Equipment. Subscriber cannot
prevent others who have the Subscriber's MTN from entering the MTN into their Push to Talk contact list. Only one person can speak at a time
December 30 2016 V1 2 DIR-TSO-3415 Page 21 of 28
during a Push to Talk Plus call. In -Call Talker Override (Talker Priority) allows a pre -determined user priority to take the floor to communicate urgent
message over participant. Push to Talk Plus services cannot be used for (i) access to the Internet, intranets or other data networks, except as the
device's native applications & capabilities permit, (ii) any applications that tether Equipment to laptops, personal computers or other devices for any
purpose. Please visit our website www.verizonwireless.com for additional Push to Talk Plus information.
Mobile to Mobile: Mobile to Mobile minutes apply when making calls directly to or receiving calls directly from another Verizon Wireless Subscriber
while in the America's Choice Home Rate and Coverage area. Mobile to Mobile does not apply to fixed wireless devices with usage substantially
from a single cell site, for Push to Talk Plus calls, if Call Forwarding or No Answer/Busy Transfer features are activated, or to data usage. Mobile to
Mobile is not available to Subscribers whose current wireless exchanges restrict the delivery of Caller ID. Mobile to Mobile minutes will be applied
before home airtime minutes.'
Night and Weekends: Applies to calls made in a calling plan's home rate and coverage area only during the following hours: 9:01 pm Friday through
5:59am Monday and 9:01 pm to 5:59am Monday through Friday.'
'NOTE: If both Night and Weekend and Mobile to Mobile minute allowances apply to a given call, Mobile to Mobile minutes will apply before Night
and Weekend minutes. However, if either allowance is unlimited, the unlimited allowance will always apply first.
TXT Messaging: TXT Messaging includes Short Message Service (SMS up to 160 characters) and Enhanced Messaging Service (EMS up to 1120
characters). Enhanced TXT Messages sent to most SMS handsets will be delivered as multiple TXT messages of up to 160 characters each.
Subscribers have the option to have text messages disabled entirely without affecting voicemail or other related services. TXT Messaging plans do
not include Operator Assisted Messaging or International Messaging, which is available for 25C per message sent and 10C per message received;
see www.vtext.com for details and countries. Verizon Wireless is not responsible for information sent using TXT Messaging or Enhanced TXT
Messaging. Verizon Wireless cannot guarantee that messages will be received and is not responsible for messages that are lost or misdirected.
Messages not delivered after 5 days are automatically deleted. Airtime charges do not apply to the sending or receiving of text messages. When
sending messages from Equipment, the sender's MTN will always be sent to the destination, even if Caller ID is used to block voice calls.
Mobile to Mobile Messaging: Cannot be combined with any other package that includes a TXT or PIX&FLIX allowance. Mobile to Mobile
Messaging applies only to TXT/ PIX/ FLIX messages sent to and received from other Verizon Wireless Subscribers' phones, while both wireless
Subscribers are within the National Enhanced Services Rate and Coverage Area. Additional messages apply to PIX Place, VTEXT/ TXT Alerts/
getAlerts, Instant Messaging (IM), Email, Premium Text Services, TXT/PIX/FLIX sent to non-Verizon Wireless customers, these messages will be
decremented from the Subscriber's Additional Message allowance, or billed as overage. Additional Messages may not be applied toward
International TXT Messaging, which cost 25T per message sent and 10c per message received; see www.vtext.com for details and countries,
Multi -Media Messaging (MMS): Multi -Media Messaging (MMS) includes Picture (PIX) and Video (FLIX) messaging and is only available within the
National Enhanced Services Rate and Coverage Area, In addition to MMS charges, MMS uses calling plan home airtime minutes or kilobytes.
Canceling an MMS after pressing SEND may result in sent messages that contain only partial content. Subscriber will be charged for outgoing
MMS, even if not received by the intended recipient, or even if only partial content is delivered. Subscriber will not be charged for incoming MMS
unless received. MMS that cannot be delivered within 5 days will be deleted. MMS is not available for use with a Mobile Office Kit. Camera phones
are prohibited in some places. Subscribers are solely responsible for complying with all applicable laws, rules, regulations and policies regarding
camera phone use.
International Eligibility: International Eligibility requires a minimum payment history and credit approval; a contract term and security deposit may
also be required. Failure to maintain these requirements may result in suspension of International Eligibility without notice. You can remove
International Eligibility at any time by calling Customer Service. You are responsible for any unauthorized use of your SIM Card and will safeguard
security codes. Upon termination of service, destroy your SIM Card. See verizonwireless.com/global for details.
International Long Distance: International Long Distance is available but may be subject to a 90-day payment history with Verizon Wireless
International long distance rates will vary and do not apply to calls to Canada, Puerto Rico, the U.S. Virgin Islands and some U.S. Protectorates, or
to credit card or operator assisted calls. You need International Eligibility to make international calls to most countries, but you can make calls to some North
American destinations without it. Additional surcharges may apply when calling certain countries: see verizonwireless.com/global for details.
Verizon Wireless International Long Distance Value Plan: Requires subscription to a qualifying calling plan and international dialing capability (I -
DIAL). The ability to make international calls is not guaranteed and may be restricted without notice. Rates apply only on calls to Value Plan
countries made from calling plan home airtime rate and coverage areas. If a calling plan includes calls to any Value Plan country, those calls will be
billed per the requirements of the calling plan except when roaming on another carrier's network, in which case that carrier's rates will apply. Current
international calling rates may be found at www.verizonwireless.com.
International Roaming (Global Phone): Availability of calling features and TXT messaging varies by country and network. Existing Subscribers
who purchase a Global Phone may have to set up a new voice mailbox and, if so, will lose access to previously stored messages upon activation of
Global Phone. Voice mail messages will be time -stamped Eastern Time. Calls to voice mail will appear on the bill as calls to the Subscriber's MTN
Actual availability of service in foreign countries may vary and is subject to change. Taxes and other regulatory surcharges may apply and may vary
by country While roaming on another carrier's wireless network, dialing rates and country availability may vary due to the roaming carrier's
international dialing policies Billing for airtime used when roaming may be delayed up to two billing cycles. By using Equipment outside the United
States, Subscriber is solely responsible for complying with all applicable foreign laws, rules and regulations ("Foreign Laws'J, including Foreign Laws
regarding use of wireless phones while driving and use of wireless camera phones. Verizon Wireless is not liable for any damages that result from
Subscriber's failure to comply with Foreign Laws.
Roaming in GSM countries: GSM Global Phone, activated in the United States with compatible Subscriber Identity Module (SIM) card required.
Ratesand plan details apply only when roaming on participating GSM networks in published Global Phone countries. Service may be available in
additional countries, but airtime rates, availability of calling features, and ability to receive incoming calls (including return calls from emergency
services personnel) may be restricted. Where TXT messaging is available, Customer will be charged $0.50 for each message sent and $0.05 for
each message received TXT messaging rates are subject to change. TXT messages cannot exceed 140 characters and may be sent only to MTNs
December 30 2016 V1 Z DIR-TSO-3415 Page 22 of 28
of (i) Verizon Wireless customers. and (n) customers of foreign wireless carriers that participate in international text messaging Check
j www.vtext.com for the most current list of participating foreign carriers TXT messages cannot be sent to e-mail addresses.
VZAccess and VZEmail Calling Plans and Features: VZAccess includes NationalAccess (IXRTT) and BroadbandAccess (EVDO/4G) calling
plans. VZEmail includes PDA/Smartphone and BlackBerry calling plans VZAccess and VZEmail usage is subject to VZAccess Acceptable Use
Policy. available on www.verizonwireless.com VZEmail optional features may only be purchased in conjunction with eligible voice calling plan with
a monthly access fee of $34.99 or higher. Monthly Megabyte allowances apply only to NationalAccess and BroadbandAccess data transmissions.
Other data (Quick 2 NetsM or dial -up) transmissions as well as voice calls will be billed at the per minute overage rate according to the VZAccess
calling plan. For optional data features, "other data" will be billed as anytime minutes or at the per minute overage rate according to the underlying
calling plan When traveling outside the National Enhanced Services Rate and Coverage Area, Subscribers may be charged at the "other data" rate
for data usage NationalAccess data sessions require a NationalAccess capable PC Card PDA, BlackBerry or handset with its compatible Mobile
Office Kit. and must be placed within NationalAccess service area BroadbandAccess data sessions require BroadbandAccess capable Equipment
and must be placed within BroadbandAccess service area PDA/Smartphone and BlackBerry users that move from a VZEmail plan or feature, or a
Voice and Data Choice Bundle to another calling plan will not be able to use their PDA/Smartphone or BlackBerry on the new calling plan and will
need to purchase or provide compatible voice Equipment to switch to the new calling plan. For current NationalAccess and BroadbandAccess
service areas, please visit www.verizonwireless.com All data sessions automatically terminate after 24 hours of activity and on unlimited calling
plans after 2 hours if inactivity. Data session is inactive when no data is being transferred Data session may seem inactive while data is actively
being transferred to Equipment. or may seem active when it is actually cached and not transferring data. Subscriber MUST press or click END or
DISCONNECT button to ensure that session disconnects and charges cease. Third -party applications may automatically reinitiate data sessions
without the Subscriber pressing or clicking SEND or CONNECT button Voice calls cannot be received when an e-mail or other data transmission is
occurring- Voice calls are possible when NationalAccess data session is inactive; however charges apply simultaneously to the data session and the
voice call in accordance with the applicable calling plan. Voice calls are not available with BroadbandAccess. Customer must maintain virus
protection when accessing the service. Customer is responsible for all charges, including all data sent and received and "overhead" whether or not
Subscriber or recipients actually receive the data. "Overhead" is all data that is in addition to user -transmitted data, such as control, operational and
routing instructions, error -checking characters and retransmissions of user -data messages that are received in error. VZEmail calling plans and
optional features not available with PC cards or wireless modems, including wireless Equipment tethered to a PC. In order to use some VZEmail
features and applications, Subscribers PC for server where applicable) must be powered on, able to receive e-mail, and have Equipment
manufacturer software (BlackBerry Desktop. Wireless Sync or GoodLlnk) installed If Equipment is turned off or if the Subscriber travels outside the
NationalAccess service area, e-mail messages will be automatically stored for up to 7 days and forwarded when the Subscriber returns to the
NationalAccess service area Receiving e-mail attachments and graphics may be limited based on the Equipment model or software With some
Equipment a -mails received may display only the first 2 kilobytes of information with additional 2 kilobyte increments delivered at the Subscribers
request
Data Plans and Features Prohibited Uses: You may not use our Data Plans and Feature for illegal purposes or purposes that infringe upon
others' intellectual property rights, or in a manner that interferes with other users' service, that violates trade and economic sanctions and
prohibitions as promulgated by the Departments of Commerce, Treasury or any other U.S- government agency, that interferes with
network's ability to fairly allocate capacity among users, or that otherwise degrades service quality for other users. Examples of
prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that
they could enable "bots" or similar routines (as set forth in more detail (ii) below) or otherwise denigrate network capacity or
functionality; (ii) "auto -responders," "cancel-bots," or similar automated or manual routines that generate amounts of net traffic that
could disrupt net user groups or e-mail use by others; (iii) generating "spam" or unsolicited commercial or bulk e-mail (or activities that
facilitate the dissemination of such e-mail); (iv) any activity that adversely affects the ability of other people or systems to use either
Verizon Wireless' services or the Internet -based resources of others, including the generation of dissemination of viruses, malware, or
"denial of service" attacks; (v) accessing or attempting to access without authority, the information, accounts or devices of others, or to
penetrate, or attempt to penetrate Verizon Wireless' or another entity's network or systems; or (vi) running software or other devices that
maintain continuous active Internet connections when a computer's connection would otherwise be idle or "any keep alive" functions,
unless they adhere to Verizon Wireless" requirements for such usage, which may be changed from time to time.
Unlimited Data Plans and Features (such as NationalAccess, BroadbandAccess, Push to Talk Plus, and certain VZEmail services) may
ONLY be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to
corporate intranets. email, and individual productivity applications like customer relationship management. sales force, and field service automation)
The Unlimited Data Plans and Features MAY NOT be used for any other purpose. Examples of prohibited uses include, without limitation, the
following- (i) continuous uploading, downloading or streaming of audio or video programming or games; (ii) server devices or host computer
applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine -to -machine connections or
peer -to -peer (P2P) file sharing; or (iii) as a substitute or backup for private lines or dedicated data connections. This means, by way of example
only that checking email, surfing the Internet downloading legally acquired songs. andlor visiting corporate intranets is permitted. but downloading
movies using P2P file sharing services and/or redirecting television signals for viewing on laptops is prohibited. For the Unlimited Broadband Access
plans, should a customer exceed 5 GB of data usage within a given bill cycle on any line. Verizon Wireless will limit data throughput speeds for all
additional usage on that line for the remainder of that bill cycle.
For individual use only and not for resale We will protect our network from harm, which may impact legitimate data flows We will limit throughput or
amount of data transferred. and reserve the right to deny or terminate service, without notice, to anyone we believe is using an Unlimited Data Plan
or Feature in any manner prohibited above or whose usage adversely impacts our network or service levels. Anyone using more than 5 GB per line
December 3( 2016 V1 2 DIR-TSO.3415 Page 23 of ak
in a given month is presumed to be using the service in a manner prohibited above, and we reserve the right to immediately terminate the service of
any such person without notice. We also reserve the right to terminate service upon notification to the customer.
" Unlimited VZAccess and VZEmail: NationalAccess, BroadbandAccess, and GlobalAccess data sessions may be used for the following purposes:
(i) Internet browsing, (ii) e-mail, and (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like
customer relationship management, sales force and field service automation). Unlimited VZAccess, VZEmail and Push to Talk Plus services cannot
be used (i) for uploading, downloading or streaming of movies, music or games, (ii) with server devices or with host computer applications, other
than applications required for Blackberry or Wireless Sync service, including, but not limited to, Web camera posts or broadcasts, automatic data
feeds, Voice over IP (VoIP), automated machine -to -machine connections, or peer -to -peer (P2P) file sharing, or (iii) as a substitute or backup for
private lines or dedicated data connections. Additionally, Unlimited VZEmail services cannot be used for, (i) access to the Internet, intranets or other
data networks, except as the Equipment's native applications and capabilities permit, or (ii) for any applications that tether Equipment to laptops or
personal computers other than for use of the Wireless Sync or BlackBerry Solutions. Unlimited BroadbandAccess and NationalAccess data sessions
automatically terminate after 2 hours of inactivity, unless Subscriber has Mobile IP (MIP) capable Equipment.
VZEmail Megabyte (MB) Data Plans: Megabyte allowance and charges for kilobytes over the monthly allowance apply to NationalAccess and
BroadbandAccess data sessions and are rounded to next full kilobyte at end of each billing cycle. Only total of kilobytes transmitted above allowance
each billing cycle may appear on bill.
VZEmail Server Software (Wireless Sync Enterprise Server, GoodLink Server & BlackBerry Enterprise Server (BES)): Verizon Wireless is not
the licensor of the Wireless Sync Enterprise Server, GoodLink Server or BES Server and makes no representations or warranties whatsoever, either
express or implied, with respect to such servers and associated software. The Wireless Sync Enterprise Server software is manufactured by
Intellisync. The GoodLink Server is manufactured by, and sold separately by Good Technology. The BES software is manufactured by Research in
Motion ("RIM"). Any license for such software must be obtained directly from the software manufacturer either upon purchase or installation of the
software. Customer support for the Wireless Sync Enterprise Server, GoodLink, or BES software must be obtained from the software manufacturer
If Verizon Wireless in its sole discretion determines that a PDA or BlackBerry related inquiry from a Subscriber is related to the Wireless Sync
Enterprise Server, GoodLink or BES software and not one concerning Equipment or desktop software, it may transfer the service request to
appropriate representatives of the software manufacturer. When you use Microsoft's Exchange ActiveSync, Notify's NotifyLink, or Intellisync's
Intellisync Mobile Suite, every time you receive an email or other update you may be charged for an incoming TXT Message. To avoid TXT
�.. Messaging charges, you can set up timed synchronization or manually initiate synchronization.
GlobalAccess: Global PC Card required for international use. Global PC Cards will not work in the United States or Canada and GlobalAccess
Y` Subscribers will need a NationalAccess or BroadbandAccess PC card for domestic use. The domestic and Global PC Cards cannot be used at the
same time. GlobalAccess Subscribers must activate and update their Preferred Roaming lists while in the National Enhanced Services Rate and
Coverage Area every three months. Verizon Wireless reserves the right to terminate the service of any Subscriber whose total usage is less than
half on the Verizon Wireless National Enhanced Services Rate and Coverage Area over three consecutive billing cycles. Verizon Wireless SIM
.� Cards are for use only with the Global PC Card and only for the purpose of this service. Subscriber is responsible for any unauthorized use of its SIM
Cards and must safeguard security codes. Upon termination of service, Subscriber must destroy SIM Card. By using your Global PC Card outside
the United States, Subscriber is solely responsible for complying with all applicable Foreign Laws, Verizon Wireless will not be liable for any
damages that result from Subscriber's failure to comply with Foreign Laws.
GlobalEmail: GlobalEmail capable equipment required. Verizon Wireless reserves the right to terminate the GlobalEmail service of Subscribers that
have less than half of their usage on the Verizon Wireless National Enhanced Services Rate and Coverage Area over three consecutive billing
cycles. SIM Cards are for use with GlobalEmail Equipment, and only for the purpose of GlobalEmail service. Customer is responsible for any
unauthorized use of SIM Cards, and must safeguard security codes. Upon termination of service, please destroy any applicable SIM Cards.
--. Subscribers using GlobalEmail outside the United States, agree that they are solely responsible for complying with all applicable foreign laws, rules
and regulations ("foreign laws"). Customer agrees that Verizon Wireless is not liable for any damages that result from Subscriber's failure to comply
with foreign laws. GlobalEmail Subscribers must activate and update their Preferred Roaming lists while in the National Enhanced Services Rate and
Coverage Area every three months. TXT messaging billed at standard domestic and international TXT Messaging rates. Existing Verizon Wireless
Subscribers migrating to GlobalEmail plans may be required to extend their Line Term.
Verizon Wireless Private Network Service ("Private Network"): Private Network extends Customer's IP network to its wireless equipment by
segregating the data between such devices and Customer's servers from the public Internet (the "Internet"). Customer's use of Private Network is
subject to the Private Network Roles and Responsibilities Customer Guidelines, which are available from your Sales representative.
Customer Minimum Line Requirement: Customer must maintain a minimum of 100 Machine -to -Machine lines at all times during the term of its
Agreement in order to remain eligible for Private Network. If Customer falls below the 100-line minimum, Verizon Wireless reserves the right to
- discontinue Private Network for non-use.
Connection to Verizon Wireless Facility: Customer must establish a direct -connect circuit from its facilities to Verizon Wireless's facilities by the
use of Virtual Private Network, Verizon Private IP, or Fixed End System connections. Customer is solely responsible for making arrangements with
a local access provider for installation and ongoing maintenance of such a connection, with sufficient data throughput to meet Customer's anticipated
data needs Customer is also responsible for all charges incurred directly or through a third party associated with establishing the connection, as
well as for accessing Private Network, including Internet access fees, hardware, software, license fees, and telecommunications charges.
Customer Provided Equipment ("CPE"): Customer must procure routers and any other CPE that meet Verizon Wireless requirements for Private
Network connectivity Customer is responsible for ensuring any CPE meets its data capacity and throughput needs.
December T 2016 V1 2 DIR-TSO.3415 Page 24 of 28
,— IP Addresses: Customer is responsible for procuring private IP addresses, which must be communicated to Verizon Wireless during
implementation. Private Network supports static and dynamic addressing for 1X service and/or EVDO service; 4G LTE service; and Internet
addressing system Internet Protocol version 4. Direct Internet access requires static IP addressing.
Dynamic Mobile Network Routing (DMNR): DMNR allows configuration of Private Network for dynamic routing to the subnets it serves (up to
eight) to other devices on Customer's network and as support for mobile or stationary routers. DMNR is based off Mobile IPv4-based Network
Mobility protocol and requires the router to be configured to support this capability Customer is responsible for any charges associated with the
customization of its CPE to support DMNR.
Service Based Access ("SBA"): SBA is an optional configuration of Private Network that enables customers to access Verizon's Visual Voice Mail,
multimedia messaging services; and 3G location -based services assisted Global Positioning System. Customer is responsible for any charges
associated with the customization of its CPE to support SBA.
Private Network Traffic Management (PNTM): PNTM allows Customer to configure its Private Network to allow differentiated Quality of Service
(QoS) by application over Verizon Wireless's LTE network using standards -based IP packet marking. Customer can identify applications on its 4G
LTE devices to get priority QoS over its Private Network. Verizon Wireless makes no guarantee of PNTM bandwidth allocations, which are subject
to the limitations of wireless service availability as detailed in the Agreement. Customer is responsible for any charges associated with the
customization of its CPE to support PNTM.
PNTM for Public Safety: Eligible public safety accounts can take advantage of priority access to a data channel over the Wireless Service for its
data traffic during times of heavy network demand. While PNTM for Public Safety enables a dedicated data channel, Verizon Wireless makes no
guarantee of Wireless Service availability, which is subject to the limitations of wireless service availability as detailed in the Agreement. PNTM for
Public Safety is only available to Customers approved by Verizon Wireless that qualify as Public Safety Entities classified by the following NAICS
codes a) 621910 Ambulance Services; b) 922110 Courts; c) 22120 Police Protection; d) 922130 Legal Counsel and Prosecution; e) 922140
Correctional Institutions f) 922150 Parole Offices and Probation Offices; g) Fire Protection; h) 922190 Other Justice, Public Order, and Safety
Activities or i) National Security
Customer Private Network Contact: Customer must designate a Private Network representative and provide contact information, including a
phone number and email address The Private Network contact will work with the Verizon Wireless solution engineer through the Private Network
implementation and testing processes detailed below. The contact shall be available during business hours and any other time period that Customer
utilizes Private Network for the purpose of assisting to resolve service problems and trouble shooting.
Private Network Implementation and Testing: Verizon Wireless will implement Customer's Private Network, which requires Customer to a)
provide any information (e.g , account numbers, IP address ranges, router/CPE information) necessary to compete the Private Network Connectivity
Form; b) participate in a Private Network turn -up call to ensure that CPE is properly configured to support the Private Network connection; and c)
participate in a Solution Validation call to confirm that Private Network is working properly from Verizon Wireless to Customer's applications.
Wireless Devices/Network Access: Customer must use Private Network -compatible end -user Equipment and at Customer's expense must submit
any devices not identified as Private Network compatible to Verizon Wireless, for network testing and Private Network certification. Private Network
functionality is available on the Verizon Wireless 3G and 4G data network, subject to the limitations defined in this Addendum. While Private
Network functionality may also be available on the networks of Verizon Wireless' domestic and international roaming partners, Verizon Wireless
makes no representation of Private Network availability or reliability on such networks.
Permitted Use/Fraud: Customer shall use Private Network only for lawful purposes and shall not send or enable via the Private Network
connection, by way of example. any SPAM, viruses, worms, trap doors, back doors or timers, nor shall Customer engage in any mail -bombing or
spoofing via Private Network Customer is responsible for the security of its network and end -user devices and is responsible for any unauthorized
access to the Private Network Verizon Wireless will treat any traffic over the Private Network as authorized by Customer. Verizon Wireless reserves
the right but is not obligated to filter fraudulent usage. Maintenance/Service Changes/Termination of Private Network Service: Verizon Wireless
may limit access to Private Network in order to perform maintenance to the service and will use reasonable efforts to provide Customer with prior
notice of such maintenance With reasonable advance notice, Verizon Wireless has the right to modify and reconfigure Private Network as it deems
necessary to enhance Customer's experience or to safeguard the Verizon Wireless network. In addition, VERIZON WIRELESS CAN WITHOUT
NOTICE LIMIT SUSPEND OR CANCEL CUSTOMER'S ACCESS TO OR USE OF PRIVATE NETWORK IF CUSTOMER VIOLATES THE
RESTRICTIONS OF THIS ADDENDUM OR FOR GOOD CAUSE. Good cause includes (a) breach of the terms of this Addendum or the Agreement,
(b) unlawful use of Private Network; (c) using Private Network in a way that adversely affects the Verizon Wireless network or Verizon Wireless
customers, (d) breach of an obligation of Customer to comply with any applicable federal, state and local government laws, rules and regulations,
industry practices, third -party guidelines, or other applicable policies and requirements; (e) the suspension or termination by any governmental body
of competent jurisdiction of Customer's service or the institution of a requirement, ruling or regulation that conflicts with this Addendum; or (f) for
operational or governmental reasons.
No Warranties: Verizon Wireless makes no warranties, express or implied, with respect to Private Network, which it provides to Customer on an
"AS IS" basis "WITH ALL FAULTS" and "AS AVAILABLE." The accuracy, timeliness, completeness, suitability, or availability of any aspect of Private
Network cannot be guaranteed THE IMPLIED WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE, AND NON -
INFRINGEMENT ARE HEREBY EXPRESSLY DISCLAIMED IN THEIR ENTIRETY The foregoing limitations, exclusions and disclaimers shall
apply to the maximum extent permitted by applicable law. Verizon Wireless makes no representation that it supports any service levels with respect
to the availability. performance, capacity, uptime or any similar metrics of Private Network. S
ubject to the Agreement: The terms of this Addendum supplement the Agreement. The terms of the Agreement are applicable to Customer's use
of Private Network If there are any inconsistencies between the terms of this Addendum and the Agreement, the terms of this Addendum shall
control with respect to Private Network.
December 30 2016 V1.2 DIR-TSO-3415 Page 25 of 28
Share Option
Share Option: Sharing is available only among Government Subscribers on applicable calling plans choosing the Share Option
Nationwide Calling Plans. Current coverage details and additional plan information can be found at www.verizonwireless.com. Coverage includes
the Verizon Wireless 4G, 3G and 3G Extended networks. Mobile Hotspot is available on all capable devices and allows you to use your device and
" share data allowance with multiple Wi-Fi enabled devices. Account Share: Voice Sharing: At the end of each bill cycle, any unused voice
r allowances for lines sharing on the same account will be applied to the overages of the other lines on the same account beginning with the line with
the highest overage need,
Data Sharing: At the end of each bill cycle, any unused data allowances for lines sharing on the same account will be applied to the overages of the
other lines on the same account beginning with the line with the lowest overage need.
r.
M2M Data Plans and Feature Details
A data session is inactive when no data is being transferred, and may seem inactive while data is actively being transferred to a device, or seem
active when actually cached and not transferring data. Customer must maintain virus protection when accessing the service and is responsible for
all data sent and received including 'overhead" (data that is in addition to user -transmitted data, including control, operational and routing
instructions, error -checking characters as well as retransmissions of user -data messages that are received in error) whether or not such data is
actually received. Verizon Wireless will not be liable for problems receiving Service that result from Customer's device.
Megabyte (MB) Data Plans: M2M data usage is rounded to next full kilobyte at end of each billing cycle. Any unused portion of the megabyte
allowance is lost. Equipment will not indicate kilobyte usage.
NationalAccess Roaming Feature:. Dynamic IP addresses will be assigned when roaming. Usage rounded up to next full kilobyte. For information
on where NationalAccess Roaming is available, see www.verizonwireless.com.
Data Roaming: For more information on roaming visit http:llwww.verizonwireless.com/landingpages/international/.
Share Options: Sharing is available only among Government Subscribers on applicable M2M Low Usage and High Usage calling plans.
Profile Data Sharing. Customer may activate one (1) share group per profile (Low Usage and High Usage plans cannot share with each other);
however, customer may have multiple bill accounts on the same profile. Sharing is available only among M2M Lines on the Mobile Broadband M2M
Multi -Account Share Plans on the same profile, in the same usage group. Each sharing M2M Lines unused KBs will pass to other sharing M2M Lines
that have exceeded their data allowance during the same monthly bill cycle. Unused KBs will be distributed proportionally as a ratio of the KBs
needed by each applicable M2M Line to the total KBs needed by all sharing M2M Lines on the same profile. Customers subscribing to Mobile
Broadband M2M Profile Share Plans will be billed on separate billing accounts and invoices from Subscribers to the Mobile Broadband M2M Account
Share Plans
Account Data Sharing: Sharing among M2M Lines is available only among M2M Lines active on plans in the same sharing tier. At the end of each
bill cycle. any unused data allowances for lines sharing across multiple accounts unused data allowances will be applied proportionally to all lines
with overages and bills overage as KB. Plan changes may not take effect until the billing cycle following the change request.
Note: A prof leis defined as a Customer's overarching account of record under which Customer may have multiple billing accounts
December 30, 2016
V1 2 DIR-TSO-3415
Page 26 of 28
REVISION HISTORY
VERSION
DATE
DOCUMENT
DESCRIPTION
1.0
Initial Contract
1.2
8116/16
Amendment 1
REVISED
• Custom State of Texas Voice Rate Plan
• Push to Talk Plus (PTT+) Only Rate Plan
• Custom DIR Nationwide Voice Calling Plans
• Custom DIR Nationwide for Texas Voice Calling Plans Add -a -Line Voice Plans
• Custom DIR Domestic Nationwide Voice & Flat Rate Data Bundle Plans
• Custom DIR Domestic Nationwide Voice & Data Flat Rate Add -a -Line Plan
• Custom DIR Global Nationwide for Texas Voice & Global Data Plans
• Custom DIR Nationwide Voice and Data Bundle Plan
• Custom DIR Voice, Data and Text Smartphone Flat Rate Plan
• Custom DIR Mobile BroadbandAccess Flat Rate Data Plan
• Public Sector Mobile Broadband Share Plans
• Custom DIR Mobile Broadband Share Plans:
• Government Subscribers Only
• Global Data Optional Features
• Mobile Broadband Machine -to -Machine (M2M) Share Plans Low Usage Group
• Mobile Broadband Machine -to -Machine Plans (M2M) Share Plans High Usage Group
• Custom DIR Mobile Broadband Machine -to -Machine Plans (M2M) Share Plans
• Custom DIR Mobile Broadband Machine -to -Machine Plans (M2M) Share Plan
• Public Sector Mobile Broadband Machine -to -Machine Plans (M2M) Share Plans
• 3G14G Mobile Broadband Machine -to -Machine (M2M) Wireless Backup Router Plan
• Custom DIR Mobile Broadband Machine -to -Machine (M2M) Tiered Plans
• Calling Features
• Verizon Wireless Field Force Manager
• Private Network/Dynamic Mobile Network Routing (DMNR)IService Based
Access(SBA)1 Static IP — Isolated Pool w/Fixed End System (FES) [Internet
Restricted]
• Push to Talk Plus
• International Long Distance
• Data Roaming
• M2M Share/Profile Data Sharing
ADDED
• Grandfathered Pricing
• Custom DIR Nationwide "Keep Active" Voice Plan: Government Election Lines Only
• Custom DIR Nationwide "Keep Active" Voice & Data (Smartphone) Plan: Government
Election Lines Only
• Custom DIR Nationwide "Keep Active' Mobile Broadband Plan: Government Election
Lines Only
• Custom DIR Nationwide Machine -to -Machine "Keep Active' Plan: Government
Election Lines Only
• Mobile Device Management (MDM): Government Subscribers Only
• 4G LTE Private Network Traffic Management (PNTM) Private IP Only (fixed WAN)
Government Subscribers Only
• Mobilelron Enterprise Mobility Management License Fees and Installation Services
On -Premise (Core)
• Mobilelron Enterprise Mobility Management: Government Subscribers On -Premise
Managed Service Features
• International Eligibility
December 30, 2016
r-1
V1.2 DIR-TSO.3415
Page 27 of 28
• Share Option: Nationwide Calling Plans
• Share Option: Data Sharing
• M2M Share: Account Data Sharing
REMOVED
• Global Voice
• Roaming in CDMA Countries
• National Access Roaming Feature
• America's Choice for Business & Voice and Data Choice Bundles for Business
Subscribers
1.2
12/29/16
Amendment 2
REVISED
• Custom DIR Domestic Nationwide Voice & Flat Rate Data Bundle Plans
• Custom DIR Domestic Nationwide Voice & Data Flat Rate Add -a -Line Plan
• Custom DIR Nationwide Voice and Data Bundle Plan
• Custom DIR Voice, Data and Text Smartphone Flat Rate Plan
• Custom DIR Mobile BroadbandAccess Flat Rate Data Plan
• Private Network/Dynamic Mobile Network Routing (DMNR)IService Based
Access(SBA)1 Static IP - Isolated Pool w/Fixed End System (FES) [Internet
Restricted]
• Mobilelron Enterprise Mobility Management License and Installation Services: On
Premise (Core)
ADDED
• Private Network terms and conditions
• Private Network Traffic Management terms and conditions
REMOVED
• Mobile Device Management (MDM): Government Subscribers Only
December 30, 2016
V1.2 DIR-TSO-3415
Page 28 of 28
CERTIFICATE OF INTERESTED PARTIES
FORM 1295
1 of 1
Complete Nos. 1- 4 and 6 if there are interested parties.
Complete Nos.1, 2, 3, 5, and 6 if there are no interested parties.
OFFICE USE ONLY
CERTIFICATION OF FILING
Certificate Number:
2017-251602
Date Filed:
08/18/2017
Date Acknowledged:
10/23/2017
1 Name of business entity filing form, and the city, state and country of the business entity's place
of business.
Cellco Partnership d/b/a Verion Wireless
Houston, TX United States
2 Name of governmental entity or state agency that is a party to the contract for which the form is
being filed.
City of Lubbock, Texas
3
Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a
description of the services, goods, or other property to be provided under the contract.
DIR-TSO-3415
Wireless products and services
4
Name of Interested Party
City, State, Country (place of business)
Nature of interest
(check applicable)
Controlling
I Intermediary
5
Check only if there is NO Interested Party.
X
6
AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct.
Signature of authorized agent of contracting business entity
AFFIX NOTARY STAMP / SEAL ABOVE
Sworn to and subscribed before me, by the said this the day of
20 , to certify which, witness my hand and seal of office.
Signature of officer administering oath Printed name of officer administering oath Title of officer administering oath
corms provided oy i exas Ethics commission www.ethics.state.tx.us Version V1.0.883
CERTIFICATE OF INTERESTED PARTIES
FORM 1295
1 of 1
Complete Nos. 1- 4 and 6 if there are interested parties.
OFFICE USE ONLY
Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties.
CERTIFICATION OF FILING
Certificate Number:
1 Name of business entity filing form, and the city, state and country of the business entity's place
of business.
2017-251602
Cellco Partnership d/b/a Verion Wireless
Houston, TX United States
Date Filed:
08/18/2017
2 Name of governmental entity or state agency that is a party to the contract for which the form is
being filed.
City of Lubbock, Texas
Date Acknowledged:
3
Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a
description of the services, goods, or other property to be provided under the contract.
DIR-TSO-3415
Wireless products and services
4
Name of Interested Party
City, State, Country (place of business)
Nature of interest
(check applicable)
Controlling
I Intermediary
5
Check only if there is NO Interested Party. ❑
X
6
AFFIDAVIT I swear, or affirm, under penalty of perj that the above disclosure is true and correct.
Monique D. Mason
'
NOTARY PUBLIC
Anne Arundel County, Maryland
Sig of au orized agent of contracting business entity
isaure
Todd Lo no, Exec tive Director - Enterprise and Government Contracts
AFFIX NOTARY STAMP / SEAL ABOVE
,1 /
Sworn toand subscribed before me, by the said k (!d this the
nd day of
20 'r7 to certify which, witness my hand and seal of office.
Signature Off<er ministering oath Printed name of officer administering oath
Title of officer adWinistering oath
Fnrms nrnvirferi by Texas Fthirs Cnmmissinn www.ethirs_state.tx.us
Version V1.0.883