HomeMy WebLinkAboutResolution - 2017-R0319 - LECD Budget - 09/14/2017Resolution No.2017-R0319
Item No.6.6
September 14,2017
RESOLUTION
WHEREAS,under the authority of Texas Health and Safety Code Section 772.301
through 772.329, LubbockCountyvotersapproved ina LubbockCountyelection,April 5,1986,
the creation of the Lubbock Emergency Communication District;and
WHEREAS,the Lubbock Emergency Communication District Board of Managers
approved a proposed budget for FY 2017-18 acting under the authority of Texas Health and
Safety Code Section 772.301 through 772.329;NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the City Council of the City of Lubbock hereby approves the Lubbock Emergency
Communication District proposed budget for FY 2017-18.Said budget is attached hereto and
incorporated as if fully set forth herein.
Passed by the City Council on September 14,2017 .
ATTEST:
Rebecca Garza, City Secretary
APPROVED AS TO CONTENT:
^^
D.Blu Kostelich,Chief Financial Officer
APPROVED AS TO FORM:
cenCcs/LECD Budget Resolution 17-18
August 21,2017
DANIEL M.POPE,MAYOR
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
6032 43rd Street . Lubbock, Texas 79407-3711
806.747.6911 • www.lubbock9ll.org • fax 806.747.5803
July 13, 2017
City Of Lubbock
Mayor Dan Pope
P.O. Box 2000
Lubbock, TX 79457-2000
The Lubbock Emergency Communication District Board of Managers has approved for
distribution the LECD proposed budget for fiscal year 2017/2018 commencing October 1, 2017.
The proposed budget represents a fair and prudent financial plan to accomplish the LECD
mission of providing the best possible Enhanced 9-1-1 service to the citizens of the District.
Attached is a copy of the proposed budget. Under Health and Safety Code 772.309, LECD is
required to submit its proposed budget for review to the governing bodies within the boundaries
of the District, and the reviewing entities may provide comments to the LECD Board of
Managers by September 12, 2017. Comments on this proposed budget will become part of the
record at the September Board Meeting.
Please notify us if you would like a representative from the District to attend your meeting. If
you need additional information, please feel free to contact Operations Manager, Dyanne Neill,
at 747-5163 or by email at dyanne.neill@lubbock9l Lorg.
We appreciate the opportunity to serve you and your constituents.
Sincerely,
Michael H. Grossie, ENP
Executive Director
Attachments
to provide the best possible, trouble free 9-1-1 network for the citizens we serve..."
Resolution No. 2017-RO319
PROPOSED BUDGET
FISCAL YEAR 2017-2018
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
"...to provide the best possible, trouble free 9-1-1 network
for the citizens we serve... "
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
.............................................................................................................................................................................................................................
PROPOSED FY 2017-2018 BUDGET
TOTAL BUDGET TOTAL BUDGET
ITEM
2016-2017
2017-2018
REVENUE..................................................................................................
Service Fee
..........................................................................................................................................................................................................................
$2,509,250
Interest
-mmm--
$22,000
TOTAL PROJECTED REVENUE
$2,531,250
Eq uipment Replacement Expenditures - PSAP
$25,500
Equipment Replacement Expenditures - LECD
Building Replacement/Repair Expenditures
$50,000
E) sting Funds _
$1,199,885
TOTAL ALLOCATED FUNDS
$3,811,610
PERSONNEL EXPENSE
..................................................................................................
Com nsation-Full Time
$746,300
$770,100
Compensation - Part Time
$2,500
$2,500
Retirement Expense
..........................................................................................................................................................................................................................
$172,000
$96,000
Insurance Benefit _�mmm
$120,000
$125,000
Workers' Com nsation
$4,500
$4,000
Unem to nt
$4,500
$3,600
FICA Tax
...............................................................................................................................................................................................................�
$65,000
$67,000
......
Pa oll Service
$2,700
200
Em to nt Expense ----
$3,000
$3,000
Accrued Benefit
E�� $75,000
$85,000
TOTAL PERSONNEL EXPENSE
$1,195,500
..................................................................................................
$1,159,400
OFFICE SUPPLIES EXPENSE
Office/Operatin.9 Supplies...................................................................
_
$3,000
............................................................................................................
$2,000
Other Supplies
E $4,700
$5,850
Educational Su ies
$500
$500
Postage
Mapping Supplies
........................................
$900
Printin
$1,400
$1,850
TOTAL OFFICE SUPPLIES EXPENSE
$10,900
$111900
OFFICE EQUIPMENT MAINTENANCE
Office/Communication E ui ment Maintenance
$4,550
$51100
Compafar E ui ment Maintenance
$5,900
$4,900
Tools & E ui ment
$300
$300
Rent/Lease Machinery
$2,600
$3,450
TOTAL OFFICE EQUPMENT MAINTENANCE
$13,350
$13,750
BUILDING SERVICES/MAINTENANCE
Contract Services
_
$22,000
$22,600
Maintenance/Repair
$19,450
$40,000
Utilities
$37,200
$37,700
Building Supplies/Tools
$4,550
$4,900
Building Insurance
$10,000
$11,000
Buldin Conlin ency.,
$50,000
$50,000
Building Replacement/Rep2ir Fund
$175,000
$175,000
TOTAL BUILDING SERVICES/MAINTENANCE
$318,200
$341,200
OTHER SERVICES EXPENSE
Texas 9-1-1 Alliance
$18,200
$18,200
L al Services
$4,100$4,100
Accountin Services
E $11,000
$11,500
Public Education
$18,400
$19,850
Professional Services
$1,800
$2,200
Communication Services
$7,600
$7,700
Professional Dues and Memberships
$4,700
$4,200
Travel
E$31,400
$34,600
Training�
$7,200
$9:100
Liabili Pro r Insurance
$7,200
$8,000
Vehicle E nse
$13,800
$13,800
TOTAL OTHER SERVICES EXPENSE
$125,400
$133,250
Proposed Budget FY 2017-2018
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
.............................................................................................................................................................................................................................
PROPOSED FY 2017-2018 BUDGET
TOTAL BUDGET TOTAL BUDGET
ITEM
2016-2017
..................................................................................................
2017-2018
CAPITAL
Office Furniture
$0
$500
CommunicationEquipment
............................................................................................................................................................
$1,000
$1:000
Com uter Equi ment
$900
$250
Equipment Re lacement Fund-LECD
.... ..... ...
.......... ..I.........................................................................................
... $53,640
5,270
TOTAL CAPITAL
$55,540
$67,020
TOTAL DISTRICT OPERATIONS
................................................................................................................................................................................................................
$1,718890
$1,726,520
PSAP SUPPORT
Recurring Charges..................................................................
$373,656
...............................................................................................................
$371,620
Maintenance Char es ..�
$222,600
$217,200
CPE Technician
$34,900
$30,100
Telecommunicator Training/Trawl
------------------------
$22,400
$24,200
Catastrophic Contingency...........................................................
.... .... ....
$100,000
..................................................................................................................
$100,000
E ui ment Insurance
$6,500
$7,200
PSAP Emergency Response Support
..........................................................................................................................................................................................................................
$10,000
$10,100
Intergovernmental, Aerial Ma in
$5,000
$5,000
PSAP Communication Services
..........................ent-.........................................................................................................................................
$6,450
$7,670
Ca ital E ui ment -PSAP ^m
$0
$0
Equipment Replacement Fund PSAP
$430,000
$430,000
Total PSAP Support
$1,211,500
$1,203,090
PROJECTS
Wireless Im lementation
$50,000
$50,000
Need Generation\Emer in Technol ies _____-
$175,000
$732,000
PSAP Grant Pr ram
$100,000
$100,000
TeA to 9-1-1
$65,000
$0
TOTAL PROJECTS
$390,000
$882,000
TOTAL
$3,320,3901
$3,811,610
Proposed Budget FY 2017-2018
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
AGENCY OVERVIEW
Background
The creation of the Lubbock Emergency Communication District (LECD) was approved
by an overwhelming vote of the public in 1986. Authority to create the District was
provided in Vernon's Texas Civil Statute 1432e. It was later codified in Texas Health and
Safety Code Section 772.301 through 772.329, the Emergency Telephone Number Act
for counties with population over 20,000.
The District's mission upon creation was to establish 9-1-1 as the primary phone number
to be used in an emergency in Lubbock County and the Emergency Telephone Network
associated to provide the Enhanced 9-1-1 service. All political subdivisions within
Lubbock County assisted in this mission by establishing eight (8) Public Safety
Answering Points (PSAPs) to receive emergency 9-1-1 calls. Our mission continues, but
now in a different form.
"The mission of the Lubbock Emergency Communication District is to
provide the best possible, trouble free network for the citizens we serve to
access emergency services by dialing 9-1-1; to provide the best tools
(equipment and information) to each service provider agency that will
enhance their ability to provide public safety services; and to educate the
public on the effective and appropriate use of the 9-1-1 network."
The City of Plainview joined the Lubbock Emergency Communication District through an
interlocal agreement in January 1989.
A six -member Board of Managers oversees the Lubbock Emergency Communication
District. Two appointments to the Board are made by the City of Lubbock, one by the
County of Lubbock, one by the City of Slaton, one at -large appointment made by the
other Board Members, and one ex-officio (non -voting) member representing AT&T, the
primary telephone service provider in Lubbock County.
Enhanced 9-1-1 operations started within LECD boundaries on January 27, 1989. Since
that time, millions of 9-1-1 calls have been handled by the Public Safety Answering
Points (PSAPs) supported by LECD. Currently, approximately 87% of all 9-1-1 calls
originate from a wireless device.
For more than a decade, all the major wireless service providers in the District have
been providing Wireless E9-1-1 Phase II service. This service provides the
telecommunicator with the latitude and longitude of the caller. With the help of mapping
software, this assists the telecommunicator in locating the caller.
The District continues to be actively involved in the design, development and
implementation of NG 9-1-1 (Next Generation 9-1-1) in the state of Texas. NG 9-1-1
changes the architecture of the network allowing better access for current and future
Proposed Budget FY 2017-2018 Page 1
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
communication devices, no matter what platform they use. The slogan "Emergency Help.
Anytime, anywhere, any device." sums up the goal of NG 9-1-1. The transition is much
more complex than any other transition undertaken to date. While in the past 9-1-1
networks could be managed as stand-alone systems, the hierarchical network
architecture that is the foundation of any NG 9-1-1 system will require cooperation and
collaboration at local, regional, state, national and ultimately global levels in degrees not
previously experienced.
The PSAPs in the District are connected on a fully redundant, public safety grade IP
network. All 9-1-1 calls within the District now travel over the IP Network, providing the
PSAPs with the ability to transfer calls between them without having to go back through
the Public Switched Telephone Network (PSTN). This network currently provides the
ability to transfer a 9-1-1 call from one to many PSAPs. In the future, the IP network will
connect to Next Generation services, which will provide more advanced 9-1-1 call routing
capabilities than currently exists today.
The District has, over the last several years, moved away from the backroom equipment
model to a Host/Remote system. This system provides better reliability. It also allows a
PSAP to be physically closed, but Staff can continue to handle all calls to 9-1-1 at a
different location.
In October of 2015 the District moved into a new facility, designed and constructed to the
District's specifications. This 10,000-square foot building was designed with the present
and future in mind. Included is a Data Center, capable of housing 14 cabinets of
equipment, a six position Training Center that doubles as a back-up PSAP, a building
wide UPS and all electrical panels inside an EF5 rated structure. Outside a diesel fueled
generator, with enough fuel for a minimum of 72 hours, can provide necessary
emergency power. The ability to operate the facility from a trailer mounted generator in
the unlikely event that the primary generator fails was also designed into the facility. This
location also contains one of the hosts for the 9-1-1 network and serves as a primary
network monitoring location.
The Staff of LECD and the Board of Managers are continually looking forward,
researching new equipment, technologies, software, techniques and training to assist the
public safety telecommunicator in doing a more efficient job of providing emergency help
to people calling 9-1-1.
Proposed Budget FY 2017-2018 Page 2
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
Staff
Executive
Director
Technical
Operations Senior CPE
Manager Operations Technician
Manager
Executive I H GIS/Addressing II I CPETechnician
Assistant Coordinator n
Administrative I Computer JH Network
Assistant Network Technician
Technician
In addition to the Board of Managers, the District has a staff of ten full time positions.
EXECUTIVE DIRECTOR — Has total oversight of the operation of the District. Is
responsible to the Board of Managers for carrying out the mission of the District.
OPERATIONS MANAGER — Oversees the day-to-day operations of the District,
including Human Resources, financial functions, PSAP personnel training, and other
responsibilities. Assumes the role of "Acting Executive Director" in the absence of the
Executive Director.
TECHNICAL OPERATIONS MANAGER — Assists the Executive Director in ensuring the
efficient functioning and coordination of all aspects of the District, and is also responsible
for assisting the Operations Manager in managing the daily operations of the District.
Provides technical assistance to District Staff and PSAP personnel on administrative
processes. Designs and manages the District websites and database systems. Serves
as back-up to the Executive Director and Operations Manager as needed.
EXECUTIVE ASSISTANT — Provides clerical and general office support to the Executive
Staff and other Staff as needed. Responsible for various areas of the operations of the
District including accounts payable, financial reporting and contract administration.
Serves as back-up to the Operations Manager in all areas of financial responsibility.
ADMINISTRATIVE ASSISTANT — Responsible for answering the telephone and greeting
visitors to the LECD office. Coordinates meetings and special events. Monitors supplies
and public education materials along with organizing public education events.
COMPUTER NETWORK TECHNICIAN — Administers the internal computer network,
which includes all the network switches, workstations, laptops and software. Assists Staff
in the use of computer programs. Plans for the impact of future technologies on the
computers used internally by the District.
Proposed Budget FY 2017-2018 Page 3
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
GIS/ADDRESSING COORDINATOR —_Responsible for maintaining a county -wide
geographic information system, the Enhanced 9-1-1 database, Master Street Address
Guide (MSAG), and assigning addresses for rural Lubbock County. Works closely with
developers in the addressing of lots, naming of roads and provision of road name signs.
SENIOR CPE TECHNICIAN — Responsible for the repair, maintenance and upgrade of
the customer premise equipment (CPE) which is the 9-1-1 call receiving/answering
equipment used in the 9-1-1 centers in the District. Troubleshoots and diagnoses
problems with 24-hour logging recorders and the IP network, including routers, and
notifies the proper vendor when network trouble is discovered. Along with implementing
new hardware and software at the PSAPS, conducts testing and evaluates usage.
CPE TECHNICAN - Assists the Senior CPE Technician with repair, maintenance and
upgrade of 9-1-1 equipment and the District PSAP network. Also assist in the testing of
new hardware and software.
NETWORK TECHNICIAN - Responsible for the monitoring and configuration of the 9-1-1
IP network and related equipment, including all firewalls that provide service to the
District supported PSAPs. Provides technical expertise in the research, selection,
maintenance, and security of all monitoring software and diagnostic equipment. Is
responsible for the District's internal phone and security systems, and provides
assistance in the field when required.
Responsibilities
9-1-1 SERVICE FEE — LECD is responsible for receiving and tracking service fee
revenue from the service providers that provide wireline, wireless or VoIP service within
the District. The District collects a service fee on all wireline and VoIP phones within the
District, which is currently 2.08% of the AT&T base telephone rate. In addition, each
subscriber to a wireless service is assessed a fee of $0.50 per month by the State of
Texas. These fees go to the State and are then distributed to the Districts and Municipal
Emergency Communication Districts (Home Rule Cities) based on population.
9-1-1 NETWORK — LECD ensures that both the traditional public switched telephone
network (PSTN) and the IP based network that transports the 9-1-1 call are operating
properly. This is accomplished by working closely with the telephone companies and
other providers of the network to jointly monitor, perform testing, and report problems
when they occur. Service Level Agreements (SLAs) with the providers of the various
portions of the network specify response times to different types of emergencies that
may occur. These times may range from within a couple of hours up to eight hours,
depending on the type and severity of the trouble. Early detection of problems means
early reporting, which translates into quicker repair and shorter down time.
CALL TAKER EQUIPMENT — LECD provides the equipment used at each PSAP to
receive and answer the 9-1-1 calls. Specialized software is also provided to maintain a
record of every 9-1-1 call that comes into the PSAP. LECD ensures that the equipment is
Proposed Budget FY 2017-2018 Page 4
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
working at its peak performance level at all times. The CPE is monitored remotely, not
only by LECD, but also by Airbus Communications. This system automatically notifies
Airbus of any problems with the CPE 24 hours a day and seven days a week. Upon an
alert, Airbus contacts an LECD CPE Technician who then troubleshoots and corrects the
problem. LECD maintains and monitors the IP Network that allows all PSAPs to
exchange data and transfer 9-1-1 calls with each other. Also through the IP Network, the
District maintains a website with user tips, equipment and software operation
instructions, electronic equipment trouble reporting, and other reference information.
24-HOUR RECORDERS — Part of the equipment that the District provides to the PSAPs
that it supports is logging recorder equipment. This equipment records every 9-1-1 call
that is handled by the PSAP. Using our CPE Technicians and maintenance contracts
with the vendor, the equipment is maintained in peak operating condition. This
equipment is also monitored by LECD Staff, and alarms from the equipment generate
trouble tickets that go to both LECD and to the equipment vendor.
GIS/ADDRESSING FUNCTIONS - The Master Street Address Guide (MSAG) is the
database used to determine the PSAP to which a 9-1-1 call should be routed. The
MSAG also assists in assigning new addresses, as well as validating existing telephone
subscriber addresses. The new, Next Generation version of this database is known as
the Location Verification Function (LVF). This database incorporates postal, MSAG, and
GIS (Geographic Information System) data to create a more robust verification system.
RURAL ADDRESSING — The Lubbock County Commissioners Court appointed LECD
as sole addressing authority for all unincorporated areas of Lubbock County. It is the
responsibility of LECD to coordinate the provision and use of these addresses with all
affected parties. LECD works with other entities to maintain accurate addressing through
new construction, the creation of subdivisions, and city annexations. The GIS/Addressing
Coordinator uses specialized mapping software to verify locations and help assign
addresses.
MAP DEVELOPMENT — LECD has developed a road centerline map used by PSAPs to
locate 9-1-1 calls graphically on a map display. In addition to the road centerline, LECD
aggregates other map data useful for emergency response purposes. LECD is
responsible for staying abreast of any boundary changes and distributes updated map
information to the affected PSAPs. LECD routinely updates Public Safety map data for
use by the PSAPs and other first responders. This data is also made available through
the LECD website.
STREET SIGNS — Through a partnership with Lubbock County, LECD pays for the
manufacture of street signs for the unincorporated areas of the County. Once ordered,
the Lubbock County Sign Crew installs the signs in the proper location. These signs
provide direction for emergency responders, as well as U.S. Postal and other delivery
services. An online road sign database provides LECD Staff and County personnel a
convenient way to work together in ordering and installing road signs throughout the
County.
Proposed Budget FY 2017-2018 Page 5
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
SERVICE PROVIDER COMPLIANCE - LECD is responsible for contracting with
telephone service providers to ensure they are providing proper 9-1-1 service to their
customers that reside within the District. Around 65 service providers remit service fees
directly to the District. This includes Local Exchange Carriers (LECs) and Voice over the
Internet Service Providers (VSPs). LECD also works with service providers in
implementing and testing the latest technology to facilitate in locating callers to 9-1-1
from their respective service.
PUBLIC EDUCATION — The District is the primary supplier of educational material and
public training programs on the use of 9-1-1. This is becoming even more important as
new communication technologies are offered to the public.
TELECOMMUNICATOR TRAINING — This is a benefit to all agencies that operate a
PSAP. LECD Staff conducts training classes on various aspects of 9-1-1, the use of the
Vesta call answering workstation along with mapping and call record software, new
software that is implemented, and the administration of the Vesta telephone equipment.
The District also provides funds so that PSAP personnel can take advantage of
numerous training opportunities. LECD also sponsors local classes and web seminars.
PREPARATION AND HOSTING OF MEETINGS — Time is spent each month preparing
for a variety of meetings that are hosted by LECD. This includes monthly Board of
Managers and User Group meetings, as well as meetings that are held as needed with
telephone service providers and agency officials. LECD Staff conducts briefings with
legislative contacts on an as needed basis to update them on issues effecting 9-1-1
service in Lubbock County. LECD provides the facility for other PSAP hosted training.
QUARTERLY NEWSLETTER — The Technical Operations Manager serves as the Editor
for this newsletter that is published every quarter. Around 160 newsletters are mailed to
PSAP personnel, Districts and many other people and businesses in Texas and across
the United States.
RESEARCH AND PLANNING — District Staff is continually researching the most
advanced technology on the market, determining if it fits the needs of the District and
planning for its implementation. This also includes participation in the development of a
NG 9-1-1 system for the District, the region and the state of Texas. This network will
include IP Selective Routing and database services that will be able to handle enhanced
9-1-1 services for all devices that need to connect to the 9-1-1 network.
LEGISLATION MONITORING - Staff monitors Federal, State and local legislation for
issues that may impact the provision of 9-1-1 service to the District. LECD's participation
in the Alliance is especially beneficial in that the group is united in this effort.
These are the major items that LECD provides to the participating agencies and the
citizens of Lubbock County and the City of Plainview.
Proposed Budget FY 2017-2018 Page 6
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
SIGNIFICANT ACTIVITIES FOR FY 2017-2018
In addition to the routine duties of the District, which involve day-to-day addressing and
ensuring the 9-1-1 network is functional and the 9-1-1 call receiving equipment is
operating properly, LECD plans to continue working on the following significant activities
in this fiscal year.
NEXT GENERATION/EMERGING TECHNOLOGIES
The District continues on the course to NG 9-1-1, Next Generation Technologies. Focus
is on data management and accuracy, IP Selective Routing (IPSR), and network
security. The District is already beginning to connect to other Districts to share
resources, such as databases. These connections will allow a gradual branching out of
connections to other locations as more and more Next Generation services become
available. The biggest challenges the District will face in moving forward to NG 9-1-1 is
the higher cost and how the District will financially be able to handle those costs. We
have learned that IPSR and Next Generation 9-1-1 will not be inexpensive. The
budgetary numbers that we have seen at this point indicate an annual recurring cost of
more than double the amount we are paying now, depending on the provider. This is a
large increase. The District does have the ability to raise the service fee collected on the
landline and VoIP subscribers, but not the wireless subscriber. That would require a
change in the state legislation.
IP Selective Routinq
In 2016-2017, LECD began an in-depth investigation into the use of IP Selective Routing
Services. Currently all the selective routing (sending the 9-1-1 call to the proper location)
is done by analog means. These analog type of selective routers are predicted to be out
of service by 2020. In 2017-2018, LECD will decide the best IP Selective Router path to
follow. This may be a solution where the service is provided, and the District simply has
all 9-1-1 calls from the various service providers directed to the chosen service. It could
also be a hybrid type solution in which the District will own the physical hardware, and an
outside provider will "manage" the operation and facilitate the connection of all the
various service providers to the hardware. Procurement and installation will closely follow
the solution decision.
Host ALI Database
In FY 2017-2018, the District will be installing a local ALI (Automatic Location
Identification) Database server. This server will be the third "node" of three servers. The
other servers are located in Texas at Huntsville and Houston. This will give a local
database connection for use by the District PSAPs and provide a more localized
connection point should other 9-1-1 entities in the western part of Texas wish to connect.
A dedicated data connection to Huntsville will be included in this project. This local
server will hold a mirror image of the data located on the other two servers to which it will
be connected. Currently, Greater Harris County, Montgomery County, NCTCOG (North
Central Texas Council of Governments), and Lubbock use the servers in Huntsville and
Houston for ALI queries.
Proposed Budget FY 2017-2018 Page 7
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
Location Verification Function
With NG 9-1-1 there will be a gradual move from our standard MSAG (Master Street
Address Guide) to a more robust database called the LVF (Location Verification
Function). This database takes our standard address assignments and coordinates them
with the US Postal Service carrier database. This provides a database that a telephone
company, Internet service provider, voice over IP service provider or even a wireless
service provider will check to verify the address given to them by a subscriber. In
addition, in areas along the borders of the 9-1-1 jurisdiction, this database will help to
ensure that no duplicates or mismatches exist. This same database will be integrated
into the ECRF (Emergency Call Routing Function). The ECRF will be the database that
determines to which PSAP the 9-1-1 call should be routed. The District expects to start
using the ECRF by 2020 if not before.
Network Security
This is an undertaking that was started several years ago and continues today. Efforts
are being made to ensure that the 9-1-1 network is protected as tightly as possible and
that it complies with NENA (National Emergency Number Association) security
standards. This is a continuing concern especially with potential connections to other
networks across the state and country.
Text To 9-1-1
A CPE software upgrade that will be installed in fiscal year 2016-2017 will allow call
takers to answer text messages natively in the Airbus Vesta software through a secure
data connection to the Text Control Center (TCC).
DISTRICT FACILITY
In October of 2015 LECD moved into its new administrative facility. The facility contains
a training center/backup PSAP, data center, workshop/lab and storage area all within an
EF5 rated structure. The District continues to fine tune the facility making sure that it has
all the proper equipment to function as a backup PSAP and Tier III data center.
CPE/NETWORK MAINTENANCE
LECD continues to provide 24 x 7 maintenance on all the LECD provided equipment
directly related to the answering of 9-1-1 calls. With three trained CPE Technicians,
which includes the Network Technician, the District is able to respond more rapidly to
service disruptions involving District maintained equipment or network. Enhanced
monitoring of the IP Network is continuing to ensure optimum performance.
TELECOMMUNICATOR TRAINING
LECD will continue to provide local training for telecommunicators and host seminars on
topics that are pertinent to the education of the telecommunicator and suggested by the
User Group. These are presented by knowledgeable training consultants and are attended
Proposed Budget FY 2017-2018 Page 8
LUBBOCK EMERGENCY COMMUNICATION DISTRICT
FY 2017-2018 PROPOSED BUDGET
by District public safety personnel. LECD also provides a funding source so that training
can be provided to the telecommunicators. The Training Center in the District office, which
is a functional PSAP, is used to provide specialized hands-on training for the user on the
software and hardware used in the 9-1-1 centers.
USER GROUP MEETINGS
LECD will continue to host User Group Meetings monthly. This group provides beneficial
input and serves as a means of disseminating information, all of which helps LECD
accomplish its mission.
PUBLIC EDUCATION
LECD continues to maintain the Public Education Program. This program is designed to
educate the public on how to use 9-1-1. The LECD Road Show Team consists of
members of the 9-1-1 Public Safety community. They participate in events that take
place at schools and other community organizations and attend Health and Safety Fairs.
LEGISLATION
The District continues to monitor Federal, State and local legislation for issues that may
impact the provision of 9-1-1 service to the District. LECD's participation in the Alliance
is especially beneficial in that the group is united in fighting legislation that might be
detrimental to 9-1-1 and supporting legislation that removes barriers to the progress of
9-1-1. The District will participate in the 9-1-1 Goes to Washington event. This provides
an opportunity for 9-1-1 professionals to meet and educate representatives and
senators. This event is sponsored by the National Emergency Number Association
(NENA).
SERVICE FEE REVENUE TRACKING
There are many different types of communication carriers providing service within the
boundaries of LECD. Monitoring and tracking service fee remittance and adherence to
guidelines in providing 9-1-1 service has become even more difficult and must be
watched very closely. In FY 2017-2018, the process of ensuring LECD has contracts
with service providers and is receiving the 9-1-1 service fee as prescribed by guiding
legislation will continue.
Proposed Budget FY 2017-2018 Page 9