HomeMy WebLinkAboutResolution - 2017-R0294 - Contract #13294 - Itsquest - Temporary Employment Services - 08/24/2017Resolution No. 2017-RO294
Item No. 6.18
August 24, 2017
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute for
and on behalf of the City of Lubbock, Professional Services Contract No. 13294 for Temporary
Employment Services, by and between the City of Lubbock and ITSQuest, Inc., and related
documents. Said Contract is attached hereto and incorporated in this resolution as if fully set
forth herein and shall be included in the minutes of the City Council.
Passed by the City Council on August 24, 2017
DANIEL M. POPE, MAYOR
WN-61c"d
JP'J" " , -
Reb cca Garza, City Secretary
APPROVED AS TO CONTENT:
Leisa Hutcheson, Director of Human Resources
)rney
Resolution No. 2017-R0294
City of Lubbock, TX
Temporary Employment Services
Service Agreement
Contract 13294
This Service Agreement (this "Agreement") is entered into as of the 24th day of August
2017("Effective Date") by and between ITSQuest, Inc. (the Contractor), and the City of Lubbock (the
"City").
RECITALS
WHEREAS, the City has issued a Request for Proposal 17 -13294 -SS Temporary Employment
Services.
WHEREAS, the proposal submitted by the Contractor has been selected as the proposal which best
meets the needs of the City for this service; and
WHEREAS, Contractor desires to perform as an independent Contractor to provide Temporary
Employment Services, upon terms and conditions maintained in this Agreement; and
NOW THEREFORE, for and in consideration of the mutual promises contained herein, the City
and Consultant agree as follows:
City and Contractor acknowledge the Agreement consists of the following exhibits which are
attached hereto and incorporated herein by reference, listed in their order of priority in the event of
inconsistent or contradictory provisions:
1. This Agreement
2. Exhibit A — Scope of Work
3. Exhibit B — Temporary Worker Qualifications
4. Exhibit C — Best and Final Offer — Rate Sheet
5. Exhibit D — Proposal
Scope of Work
Contractor shall provide the services that are specified in Exhibit A. The Contractor shall comply with all
the applicable requirements set forth in Exhibit B, C and D attached hereto.
Article 1 Services
1.1 The contract shall be for a term of one (1) year, with the option of four (4), one (1) year
extensions, said date of term beginning upon formal approval. All stated quantities are
approximations of usage during the time period to be covered by pricing established by this
bid. Actual usage may be more or less. Order quantities will be determined by actual need.
The City of Lubbock does not guarantee any specific amount of compensation, volume,
minimum, or maximum amount of services under this bid and resulting contract. The
Contractor must maintain the insurance coverage required during the term of this contract
including any extensions. It is the responsibility of the Contractor to ensure that valid
insurance is on file with the Purchasing and Contract Management Department as required
by contract or contract may be terminated for non-compliance.
1.2 This contract shall remain in effect until the first of the following occurs: (1) the expiration
date, (2) performance of services ordered, or (3) tennination of by either party with a 30 day
written notice. The City of Lubbock reserves the right to award the canceled contract to the
next lowest and best bidder as it deems to be in the best interest of the city.
1.3 The Contractor shall not assign any interest in this Agreement and shall not transfer any
interest in the Agreement, whatsoever, without prior consent of the City.
1.4 All funds for payment by the City under this Agreement are subject to the availability of an
annual appropriation for this purpose by the City. In the event of non -appropriation of funds
by the City Council of the City of Lubbock for the goods or services provided under the
Agreement, the City will tenninate the Agreement, without termination charge or other
liability, on the last day of the then -current fiscal year or when the appropriation made for
the then -current year for the goods or services covered by this Agreement is spent,
whichever event occurs first. If at any time funds are not appropriated for the continuance
of this Agreement, cancellation shall be accepted by the Contractor on 30 days prior written
notice, but failure to give such notice shall be of no effect and the City shall not be
obligated under this Agreement beyond the date of tennination.
Article 2 Miscellaneous.
2.1 This Agreement is made in the State of Texas and shall for all purposes be construed in
accordance with the laws of said State, without reference to choice of law provisions. This
Agreement is perfonnable in, and venue of any action related or pertaining to this
Agreement shall lie in, Lubbock, Texas.
2.2 This Agreement and its Exhibits contains the entire agreement between the City and
Contractor and supersedes any and all previous agreements, written or oral, between the
parties relating to the subject matter hereof. No amendment or modification of the terms of
this Agreement shall be binding upon the parties unless reduced to writing and signed by
both parties.
2.3 This Agreement may be executed in counterparts, each of which shall be deemed an
original.
2.4 In the event any provision of this Agreement is held illegal or invalid, the remaining
provisions of this Agreement shall not be affected thereby.
2.5 The waiver of a breach of any provision of this Agreement by any parties or the failure of
any parties otherwise to insist upon strict performance of any provision hereof shall not
constitute a waiver of any subsequent breach or of any subsequent failure to perfonn.
2.6 This Agreement shall be binding upon and inure to the benefit of the parties and their
respective heirs, representatives and successors and may be assigned by Contractor or the
City to any successor only on the written approval of the other party.
2.7 All claims, disputes, and other matters in question between the Parties arising out of or
relating to this Agreement or the breach thereof, shall be formally discussed and negotiated
between the Parties for resolution. In the event that the Parties are unable to resolve the
claims, disputes, or other matters in question within 30 days of written notification from the
aggrieved Party to the other Party, the aggrieved Party shall be free to pursue all remedies
available at law or in equity.
2.8 At any time during the tern of the contract, or thereafter, the City., or a duly authorized
audit representative of the City or the State of Texas, at its expense and at reasonable times.
reserves the right to audit Contractor's records and books relevant to all services provided to
the City under this Contract. In the event such an audit by the City reveals any errors or
overpayments by the City, Contractor shall refund the City the full amount of such
overpayments within 30 days of such audit findings, or the City, at its option, reserves the
right to deduct such amounts owing the City from any payments due Contractor.
2.9 The City reserves the right to exercise any right or remedy to it by law, contract, equity, or
otherwise, including without limitation, the right to seek any and all forms of relief in a
court of competent jurisdiction. Further, the City shall not be subject to any arbitration
process prior to exercising its unrestricted right to seek judicial remedy. The remedies set
forth herein are cumulative and not exclusive. and may be exercised concurrently. To the
extent of any conflict between this provision and another provision in, or related to, this do.
2.10 The Contractor shall not assign or sublet the contract, or any portion of the contract, without
written consent from the Director of Purchasing and Contract Management. Should
consent be given, the Contractor shall insure the Subcontractor or shall provide proof of
insurance from the Subcontractor that complies with all contract Insurance requirements
document, this provision shall control.
IN WITNESS WHEREOF, this Agreement is executed as of the Effective Date.
CITY OF LUBBOCK, TX:
Daniel M. Pope, Mayor
ATTEST: IK
Reb cca Garza, City Secretary
APPROVED AS TO 9NTENT:
Leisa Hutcheson, Director of Human Resources
APPROVED
Mi
CONTRACTOR:
Contractor's Signature
v
Printed Name
Title
Exhibit A
CigT of Lubbock, TX
RFP 17 -13294 -SS
Temporary Employment Services
I. SCOPE OF WORK
BACKGROUND
1.1 The City of Lubbock (hereinafter called "City") is seeking proposals from temporary
employment agencies (hereinafter called "Agency") for information on the quality and cost of
temporary employment services. The City utilizes approximately 25 to 35 clerical and
professional temporary workers per year. Each clerical or professional temporary worker
requested works from a few days to several months, where the majority of requests are two to
six weeks in duration. The City also utilizes approximately 90 to 150 trade's temporary
workers per year. The majority of these workers are utilized during the summer months as
seasonal workers and work from about the middle of May through the middle of September. A
Medical category is included in the event an LVN is needed for the Health Department on a
contingency basis or as needed.
1.2 The City may select more than two temporary employment agencies, per job family category, to
service this contract and will provide personnel requests to the agencies that provide the most
prompt and quality placement by category. The City has spent an average of $1.5 million each
year over the past five years for temporary employment services. The total appropriation for
temporary employment services in FY 2016-2017 budget is $1.4 million.
1.3 The City of Lubbock will require the successful temporary employment agencies to conduct a
standard background check for all temporary employees placed with the City and provide
copies to the designated representative at the City of Lubbock.
1.3.1 Telephone reference checks to ensure education and skills are correct, as presented on
an applicant's application.
1.3.2 Conduct criminal history checks, through the Texas Department of Public Safety or
State of Current Residence, on all applicants who are being referred for City jobs.
1.3.3 Make every reasonable effort to contact past and present employers to gain information
about the work habits of the applicant(s).
1.3.4 The Lubbock Police Department will conduct a more thorough background check on
any temporary employee(s) who will be required to work in confidential police work
areas or police records.
1.4 The City of Lubbock will require the temporary employment agencies to conduct pre-
employment screening for all temporary employees placed with the City and provide
documentation that the temporary employees passed to the designated representative at the City
of Lubbock prior to placement.
1.4.1 All temporary employees must have a drug screening completed within ten (10) days
prior to placement.
1.4.2 Temporary employees in trades' positions will have a physical exam, as needed,
completed within thirty (30) days prior to placement, unless they have had one within
the last six (6) months.
1.4.3 'temporary employees who drive City vehicles must have a driver's license check
completed within one (1) year prior to placement.
1.4.4 Prior to placement at the City, Human Resources will run a check through our internal
databases and approve all temporary applicants for placement.
1.5 The City currently uses Microsoft Office Products.
GENERAL CONDITIONS
2.1 Agency will quote an hourly wage and bill rate at various levels (EXHIBIT C) for each type of
temporary worker described in the job descriptions in EXHIBIT B, as applicable. These rates
will remain effective for one year. Any increases in the second and third year of the contract
shall be in accordance with the Consumer Price Index; however, a three to five year price
guarantee will be looked on favorably. The rate should encompass any payments to the
temporary employee as well as applicable costs for conducting Driver's License Checks,
Criminal History Background Checks, Drug/Alcohol Screens, Physicals, etc. Workers
compensation coverage will be the responsibility of the agencies.
Agency must notate any difference in mark-up percentage for overtime pay. Overtime is
defined as more than 40 hours actually worked in any one week beginning on Saturday and
ending on Sunday.
City of Lubbock Retirees, returning to their same position, are an exception to the quoted rates.
They can return through a staffing agency at the same hourly rate upon retirement. The hourly
wage shall be verified with the designated representative at the City of Lubbock prior to the
temporary assignment. The bill rate for these employees shall be at the same percentage or
better as all other temporary employees.
The City reserves the right to request a temporary employee for a position that is not included
in this contract. The hourly wage shall be verified with the designated representative at the
City prior to the temporary assignment. These rates will be at 5% under the City's pay plan but
no lower than minimum wage. The bill rate for these temporary employees shall be at the same
percentage as all other temporary employees.
22 The selected agencies will appoint one person who is an employee of the agency who will
service this contract and who will be the liaison between the City and their agency.
2.3 The agencies will be solely responsible for ensuring the workers they provide the City meet all
legal requirements to be able to work in the United States and complete the I-9 form accurately
and in its entirety.
2.4 The agencies will be able to provide temporary workers within 8 hours of the request and if the
City is not contacted and/or provided with a temporary within that time period the City reserves
the right to contact another agency for service.
2.5 The agencies will provide workers who possess the necessary skills, knowledge, and ability to
perfornl the jobs into which they are to be placed, as per attached job description.
2.6 The City reserves the right to reject workers provided by the successful agencies, if they are
found to be unacceptable before or after starting on the job to which they have been assigned.
2.7 There shall be no obligation on the part of the City to hire any temporary worker it is supplied
under the terms of this RFP on a full time basis following the term of the temporary
employment.
2.8 Should the City wish to hire an individual who has been filling the temporary position, neither
the individual nor the City will be required to pay a placement fee.
2.9 The selected agencies will have and maintain a 5500,000 crime bond on the employees it
provides to the City to protect the City from any loss caused by the workers it provides.
2.10 The successful agencies are to provide the City with weekly billing by department. Normal
payment terns are Net 30. The ability to accept a City purchasing card for payment is
preferred.
CONTRACT TERAI/TERMINATION
3.1 The contract shall be for a term of five years. said date of tern beginning upon fornnal approval.
This contract shall remain in effect until the expiration date, performance of services ordered,
or termination by either party with a thirty (30) date written notice. Such written notice must
state the reason for cancellation. The City of Lubbock does not guarantee any specific amount
of compensation, volume, n- nimum, or maximum amount of services under this proposal and
resulting contract. The Contractor must maintain the insurance coverage required during the
term of this contract including any extensions. It is the responsibility of the Contractor to
ensure that valid insurance is on file with the Purchasing and Contract Management
Department as required by contract or contract may be terminated for non-compliance.
3.2 This contract shall remain in effect until the first of the following occurs: (1) the
expiration date, (2) perfonnance of services ordered, or (3) termination of by either party
with a 30 day written notice. Such written notice must state the reason for cancellation.
The City of Lubbock reserves the right to award the canceled contract to the next lowest
and best bidder as it deems to be in the best interest of the city.
4 INDEMNITY INSURANCE
PROOF OF COVERAGE SHALL BE FURNISHED TO THE CITY OF LUBBOCK IN THE
FORM OF A CERTIFICATE OF INSURANCE. THE INSURANCE CERTIFICATES FURNISHED
SHALL NAME THE CITY OF LUBBOCK AS A PRIMARY ADDITIONAL INSURED AND
PROVIDE A WAIVER OF SUBROGATION IN FAVOR OF THE CITY OF LUBBOCK, OR IN THE
ALTERNATIVE, SHALL BE ACCOMPANIED BY A STATEMENT FROM THE CONTRACTOR
TO THE EFFECT THAT NO WORK ON THIS PARTICULAR PROJECT SHALL BE
SUBCONTRACTED. IT SHALL BE THE CONTRACTOR'S RESPONSIBILITY TO PROVIDE TO
THE OWNER ALL PROOF OF COVERAGE INSURANCE DOCUMENTS INCLUDING
WORKERS COMPENSATION COVERAGE FOR EACH SUBCONTRACTOR.
4.1 Agency shall indemnify, hold hannless, and defend the City of Lubbock, its officers and
employees from and against any and all liability or alleged liability without fault and liability
by virtue of the obligations that the City of Lubbock assumes toward its indemnity(s) insofar as
applicable to this Contract or the work to be performed hereunder and including cost of suit,
attorneys' fees, and all other related costs and expenses of whatever kind or character arising
directly or indirectly from any cause whatsoever in connection with or incidental to this
Contract or the work to be performed hereunder, including such injury or harm as may be
caused in part by any neglect, act, or omission of the City, its officers and employees, excepting
only such injury or harm as may be caused solely by an act or omission of the City, its officers
and employees. Notwithstanding the foregoing, the Agency specifically agrees to so indemnify,
hold hannless, and defend the City from and against any and all such liability, suits, action,
legal proceedings, claims, or demands that may be made or pursued by an employee of Agency,
or of any subcontractor, or materials man, or anyone acting on behalf of contractor in
connection with or incidental to this Contract which are alleged to be attributable to any
condition of or upon the City's property facilities, materials, or equipment, including where
such condition and resulting injury or harm is caused in part by any negligent act or omission of
City, its officers and employees, but excepting only such injury or harm as may be caused
solely by an act or omission of City, its ol'licers and employees. Agency agrees to waive any
and all claims and suits covered by this indemnity agreement and agrees that any insurance
carrier involx ed shall not be entitled to subrogation under anv circumstance against City, its
officers and employees.
4.2 The Agency shall secure and maintain insurance for the duration of the contract. Proof of the
Agency's liability insurance shall be provided prior to receipt of a signed contract. The
following insurance is required.
4.2.1 Workers' Compensation Insurance covering all employees whether employed by the
Agency or any Subcontractor on the job including Employers Liability of at least
$1,000,000 aggregate.
Commercial General Liability Insurance at minimum combined single limits of
$1,000,000 each occurrence and in the aggregate and shall include the following:
$1,000,000 Products and completed operations
51,000,000 Personal Injury and Advertising Injury
Crime Policy $500,000 General Aggregate
Automobile Liability - Agency's insurance shall contain a combined single limit of at
least $1,000,000 per occurrence, and include coverage for, but not limited to the
following: Any Auto
4.3 All policies or certificates shall also contain the following endorsements:
4.3.1 Name insured wording which includes the Agency, Subcontractors, and the City of
Lubbock with respect to general liability and automobile liability.
4.3.2 All liability policies shall contain cross liability and severability of interest clauses.
4.3.3 A waiver of subrogation in favor of the City of Lubbock for all types of insurance
coverages.
4.3.4 The policy shall be endorsed to require the insured to immediately notify the City of
Lubbock of any changes in the insurance coverage.
4.4 All insurance shall be purchased from an insurance company that meets the following
requirements.
4.4.1 A Best financial grading of ANII or better
4.4.2 Licensed and admitted to do business in the State of Texas and is a subscriber to the
Texas Guaranty Fund.
4.5 All insurance must be written on forms filed with and approved by the Texas State Board of
Insurance. Certificates of insurance shall be prepared and executed by the insurance company
or its authorized agent and shall contain provisions representing and warranting the
following:
4.5.1 The company is licensed and admitted to do business in the State of Texas.
4.5.2 The company's forms have been approved by the Texas State Board of Insurance.
4.5.3 Sets forth all endorsements as required above.
4.6 The City of Lubbock shall receive at least twenty (20) calendar days' notice prior to
cancellation or termination of insurance, except in the case of non-payment.
5 PROPOSAL FORINIAT
5.1 Proposals should provide a straightforward, concise description of the Aygency's capabilities to
satisfy the requirements of the RFP. Emphasis should be on completeness, clarity of content.
and conveyance of the information requested by the City.
5.2 The proposal should be bound in a single volume where practical. All documentation
submitted with the proposal should be bound in that single volume. Notebooks are preferred.
5.3 If the proposal includes any comment over and above the specific information requested in the
RFP, it is to be included as a separate appendix to the proposal.
5.4 If the proposal includes any exception to the specific information requested in the RFP, it is to
be included as a separate appendix to the proposal.
5.5 Cover letter addressed to the Honorable Mayor and City Council that states the Proposer's
understanding of the services to be provided. Include any additional information believed
necessary that is not requested elsewhere in the RFP.
6 PROPOSER INFORMATION
6.1 The Agency shall submit the following information with their proposal. The proposal must be
submitted in an indexed binder with the required response item sections in the following order:
6.1.1 Describe the testing procedures used to determine skills and physical abilities of
workers.
6.1.2 Methodology used to supply qualified personnel after notification of need (criminal
history checks through the Texas Department of Public Safety, drug testing, etc.).
6.1.3 Ability to provide driver's license checks completed no longer than one year before
placement.
6.1.4 Describe procedures to replace workers that do not meet job expectations.
6.1.5 Describe normal billing procedures, include sample invoice, and state overtime rates.
Describe any special billing procedure, particularly markup on overtime rate and any
other special circumstance.
6.1.6 Describe CDL random drug testing for temporary drivers.
6.1.7 Describe bonding information (agency, capacities, etc.).
6.1.8 Describe any work restrictions (below ground, above ground, lifting of weight,
number of consecutive hours worked, driving/equipment, etc.).
6.1.9 Proposal Submittal Form Rate Sheet EXHIBIT C Part I and Part2.
6.1.10 Five (5) customer references, including name of customer, telephone number, and
individual to contact EXHIBIT D.
Exhibit B
Cite of Lubbock, TX
Temporary Employment Services
RFP 17 -13294 -SS
II. TEMPORARY WORKER QUALIFICATIONS
The following job descriptions are examples of the minimum experience required and fall under Level 1 of the
Proposal Submittal Fonn Rate Sheet in EXHIBIT C. Levels 2, 3, and 4 are used for experience in addition to
what is required in the below job descriptions. Depending on the department's needs, a request may be made
specifically for a bilingual temporary worker for any of the below positions.
Professional Positions
1.1 Summary: Performs professional level accounting duties to prepare and maintain accurate
financial records and provide financial reports to internal and external users.
Education/Experience: Any combination of education and experience equivalent to a bachelor
degree in accounting or finance with four years' experience required. May consider other
degree with 18 hours coursework in accounting. Knowledge of the principles, practices, and
standards of general and governmental accounting and financial and quantitative analysis
methods. Ability to prepare and review financial transactions; prepare accounting and financial
statements and schedules; communicate effectively orally and in writing; operate computer and
software; compile and interpret data; and analyze problems and develop effective solutions.
Licenses/Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves sitting most
of the time, but may involve walking or standing for brief periods of time; requires little or no
dexterity.
1.2 Worker's Compensation Classification of Operations Code: 8810
2 GIS/CAD Technician
2.1 Summary: Create and draw projects using computer aided design for drafting, and assist
customers and other city employees by providing maps and other info as needed.
Education/Experience: Requires an Associate's Degree involving engineering related
coursework with one year experience in drafting, mapping, or technical drawing; or any
combination of relevant education and experience. Must have experience involving engineering
related coursework, updating information in GIS systems, provide drafting for capital projects,
maintain permanent records, transfer information from hard maps to computer-based maps and
provide various customer supports.
Licenses Certifications: Must possess a valid Texas Driver's license.
Work Conditions/Physical Requirements: Performs light work that involves walking or
standing most of the time and involves exerting up to 20 pounds of force on a regular and
recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive
operation of mechanical or electronic office or shop machines or tools within moderate
tolerances or limits of accuracy.
2.2 Worker's Compensation Classification of Operations Code: 8810
3 End User SuRnort Tech
3.1 Sununary: Provide technical support for laptops, PC's, mobile devices, printers and peripherals
to restore service and deliver solutions to meet user requirements for all employees.
Education/Experience: Requires a Bachelor's Degree in management information systems,
computer science, or a related field. Related experience may substitute for education
requirement on a year-to-year basis. No specific experience required.
Licenses Certifications: None
Work Conditions/Physical Requirements: Perforans light work that involves walking or
standing most of the time and involves exerting up to 20 pounds of force on a regular and
recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on
repetitive operation of mechanical or electronic office or shop machines or tools within
moderate tolerances or limits of accuracy.
3.2 Worker's Compensation Classification of Operations Code: 5 191
Clerical Positions
4 Account Clerk
4.1 Summary: Performs routine clerical tasks and reviews financial records.
Education/Experience: Any combination of education and experience equivalent to graduation
from high school and six months of experience in maintaining and reviewing financial and
statistical records. Knowledge of the procedures and terminology used in clerical accounting
duties; basic computer principles and procedures; and proper public contract and telephone
etiquette. Ability to compute and post arithmetical calculations, effectively operate standard
office equipment; communicate effectively with others; comprehend and follow oral and
written instructions and perform basic computer word processing functions.
Licenses Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves sitting most of
the time, but may involve walking or standing for brief periods of time; requires little or no
dexterity.
4.2 Worker's Compensation Classification of Operations Code: 8810
5 Administrative Assistant
5.1 Summary: Performs a wide variety of difficult clerical and secretarial duties.
Education/Exxperience: Any combination of education and experience equivalent to graduation
from high school and one year of increasingly responsible secretarial experience. Knowledge of
office practices and procedures; the organization; function, and policies of the departments:
general knowledge of municipal government organization and services; personnel and financial
recordkeeping; computer principles and procedures; and proper public contact and telephone
etiquette. Ability to spell and use correct grana nar; prioritize and schedule work to meet
deadlines; transcribe material from a Dictaphone system; communicate effectively with others;
work independently in the absence of specific instructions; prepare accurate payroll and
financial records; perform computer word processing functions.
Licenses Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves walking or
standing some of the time and involves exerting up to 10 pounds of force on a regular and
recurring basis or sustained keyboard operations.
5.2 Worker's Compensation Classification of Operations Code: 8810
6 Bookkeeler
6.1 Sununary: Performs bookkeeping tasks of average difficulty.
Education/Experience: Any combination of education and experience equivalent to the
completion of a high school diploma with one year experience in clerical work involving
financial recordkeeping or bookkeeping. Knowledge of Excel and other accounting software
applications and fundamental bookkeeping procedures. Ability to make arithmetical
calculations with speed and accuracy; conununicate effectively with others; and maintain
detailed financial records accurately.
Licenses Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves sitting most of
the time, but may involve walking or standing for brief periods of time; requires little or no
dexterity.
6.2 Worker's Compensation Classification of Operations Code: 8810
Call Center Representative
7.1 Summary: Provide contact service, information, and support to the public through a call center.
Education/Experience: Any combination of education and experience equivalent to the
completion of a high school diploma with one year of clerical or customer service experience.
Knowledge of customer service methods and practices; practices of a call center environment;
professional telephone etiquette; and computer software and use of business computer. Ability
to conununicate verbally in a clear manner in the English language; answer calls and
conununicate with others using professional telephone etiquette; assist caller in clarifying the
request or issue; apply knowledge and reasoning to determine the most suitable means for
initiatinu action to resolve a complaint or problem; provide accurate information to
callers;
operate computer and various office equipment; use a telephone for long periods of time;
follow verbal and written instructions; and communicate effectively in writing.
Licenses Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves walking or
standing some of the time and involves exerting up to 10 pounds of force on a regular and
recurring basis or sustained keyboard operations.
7.2 Workcr's Compensation Classification of Operations Code: 8810
8 Cashier
8.1 Summary: Receives and accounts for money.
Education/Experience: Any combination of education and experience equivalent to graduation
from high school and three to six months of general clerical experience. Knowledge of the
methods of receiving and accounting_ for money and basic office procedures. Ability to make
simple arithmetical computations quickly and accurately; accurately maintain financial records
and accounts; and communicate effectively with others.
Licenses Certifications: None
Work Conditions/Physical Requirements: Performs sedentary work that involves walking or
standing some of the time and involves exerting up to 10 pounds of force on a regular and
recurring basis or sustained keyboard operations.
8.2 Worker's Compensation Classification of Operations Code: SS 10
9.1 Summary: Performs a variety of clerical and secretarial duties.
Education/Experience: Any combination of education and experience
equivalent to graduation from high school and one to three years of secretarial
experience. Knowledge of office practices and procedures; computer principles and
procedures; and proper public contact and telephone etiquette. Ability to spell and
use correct grammar; transcribe material from a Dictaphone; communicate effectively with
others; prepare and maintain accurate records; and perform computer/word processing
functions.
Licenses/Certifications: None.
Work Conditions/Physical Requirements: Performs sedentary work that involves walking or
standing some of the time and involves exerting up to 10 pounds of force on a regular and
recurring basis or sustained keyboard operations.
9.2 Worker's Compensation Classification of Operations Code: 8810
10 Recreation Services Assistant
10.1 Summarv: Plan, schedule, organize, and implement recreation programs and activities.
Education/Experience: Requires high school diploma or GED equivalent.
Licenses/Certifications: None.
Work Conditions/Physical Requirements: Performs sedentary work that involves sitting most of
the time, but may involve walking or standing for brief periods of time; requires little or no
dexterity.
10.2 Worker's Compensation Classification of Operations Code: 9102
11 Temporary Election Worker
11.1 Summary: Assist with verifications of petitions.
Education/Experience: Must be at least IS years of age and a registered voter of Lubbock
County. Must have experience working as an election judge or early voting clerk for Lubbock
County Elections. Knowledge of typing, computer skills, and Election laws. Ability to follow
verbal and written instructions; work independently in the absence of specific instructions;
establish and maintain effective working relationships with fellow employees and City
Secretary staff, and be detail -oriented.
Licenses'Certifications: None.
Work Conditions/Physical Requirements: Ability to continuously sit; occasionally flex upper
trunk forward at the waist and partially flex at the knees; occasionally rotate upper trunk to the
left or right while sitting or standing; and frequently place arms above, at, or below shoulder
height. Vision requirements include close vision, distance vision, peripheral vision, color
vision, and ability to adjust focus. Requires exposure to computer screens and the public; may
be required to work extended hours.
11.2 Worker's Compensation Classification of Operations Code: 8810
Trades Positions
12 Building Maintenance Worker
12.1 Summary: Maintain and repair buildings; operate heating and air conditioning equipment.
Education/Experience: Any combination of education and experience equivalent to the
completion of a high school diploma and two years of responsible work experience in the repair
and maintenance of heating and air conditioning equipment. Troubleshoots minor maintenance
problems involving electrical, structural, plumbing, for equipment repairs or replacement.
Knowledge of use of basic hand tools and communicate effectively with others.
Licenses Certifications: Must possess a valid Texas Driver's license.
Work Conditions/Physical Requirements: Performs light to medium work that involves walking
or standing virtually all of the time and also involves exerting between 20 and 50 pounds of
force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the
fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.
12.2 Worker's Compensation Classification of Operations Code: 901 5
13 Construction and Maintenance Worker
13.1 Suminary: Perforans manual work in the construction and maintenance of public works
facilities.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and six months of experience in performing manual labor.
Knowledge of the types and uses of common hand tools and equipment used in construction
and maintenance of public roadways. Ability to perform manual tasks requiring physical
strength and endurance; follow oral and written instructions; connnunicate effectively with
others; and operate heavy equipment.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions Physical Requirements: Performs medium to heavy work that involves
walking, standing, stooping, lifting, digging, pushing, and raising objects and also involves
exerting between 20 and 60 pounds of force on a revgular and recurring basis and 60 to 100
pounds of force on an occasional basis.
13.2 Worker's Compensation Classification of Operations Code: 5506
14 Custodian
14.1 Summary: Keeps an assigned building and surrounding premises clean and orderly using
janitorial equipment and supplies.
Education/Experience: Knowledge of the methods and equipment used in janitorial work.
Ability to use machines and equipment including a buffer, shampoo machine, vacuum, floor
stripper, mop, broom, and related cleaning implements: communicate effectively with others;
and follow oral and written instructions.
Licenses/Certifications: None.
Work Conditions/Physical Requirements: Performs light work that involves walking or standing
most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis,
or skill, adeptness, and speed in the use of fingers, hands, or limbs on repetitive operation or
mechanical or electronic office or shop machines or tolls within moderate tolerances or limits of
accuracy
14.2 Worker's Compensation Classification of Operations Code: 9015
15 Electronics Technician
15.1 Sununary: Assists in the installation and repair of radio, electronic, and related
communications equipment.
Education/Experience: Any combination of education and experience equivalent to the
completion of a high school diploma and two years of responsible work experience in the
repair and maintenance of mechanical and or electrical equipment. Knowledge of use of basic
hand tools. Ability to learn the methods and equipment used in radio communication
installation and repair and communicate effectively with others.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Performs light work that involves walking or
standing most of the time and involves exerting up to 20 pounds of force on a regular and
recurring basis, or skill, adeptness, and speed in the use of fingers, hands, or limbs on repetitive
operation or mechanical or electronic office or shop machines or tolls within moderate
tolerances or limits of accuracy.
15.2 Worker's Compensation Classification of Operations Code: 5 190
16 EEgujgment Operator
16.1 Summary: Operates and services trucks and light motorized equipment, performs maintenance
work on equipment, and manual work in public facilities.
Education/Experience: Any combination of education and experience equivalent to completion
of tenth grade and six months experience in maintenance or construction work involving the
Operation of motorized equipmcnt. Knowledge of operation and maintenance of motorized
equipment typically used in construction or maintenance activities. Ability to follow oral and
written instructions; perforin maintenance on light equipment; work cooperatively with others,
operate a spray gun and metal grinder; and communicate effectively with others.
Licenses Certifications: Must possess a valid Texas Commercial Driver's License. Equipment
Operator at Landfill must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Performs medium to heavy work that involves
walking, standing, stooping, lifting, digging, pushing, and raising objects and also involves
exertingbetween 20 and 50 pounds of force on a regular and recurring basis and 50 to 100
pounds of force on an occasional basis.
16.2 Worker's Compensation Classification of Operations Code: Solid Waste - 9403, Streets_ 9402,
Cemetery — 9220, and Parks & Recreation - 9102
17 Grounds Maintenance Worker
17.1 Suinmary: Maintains landscaped areas at City of Lubbock parks and other recreational areas.
Education Experience: Any combination of education and experience equivalent to completion of a high
school diploma and six months experience in grounds keeping, gardening, or maintenance
work. Knowledge of grounds keeping methods, tools, and supplies; and practices in planting,
cultivating, and caring for trees, shrubs, flowers, and lawns. Ability to use hand tools and
motorized equipment; perform heavy physical labor; and communicate effectively with others.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Performs medium work that involves walking,
standing, stooping, jumping, dancing, stretching, or lifting all of the time and also
involves exerting between 20 and 50 pounds of force on a regular and recurring basis or
exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks
involving very close tolerances or limits of accuracy.
17.2 Worker's Compensation Classification of Operations Code: 9102
18 Hean- Eilu*12ment O erator
18.1 Summary: Operates and services the heavier types of construction equipment including but not
limited to motor graders, scrapers, asphalt paving machine and large front end loader.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and three to five years' experience in the operation of motorized
construction equipment. Knowledge of operation and maintenance of heavy motorized
equipment typically used in construction or maintenance activities. Ability to operate heavy
equipment skillfully and safely; perform maintenance and service work on trucks and heavy
equipment; make field repairs; and understand and follow oral and written instructions.
Licenses Certifications: Must possess a valid Texas Commercial Driver's License.
Work Conditions/Physical Requirements: Performs medium work that involves walking,
standing, stooping, jumping, dancing, stretching, or lifting all of the time and also involved
exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional
skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close
tolerances or limits of accuracy.
18.2 Worker's Compensation Classification of Operations Code: 5506
19 Irrigation Technician
19.1 Summary: Operates, maintains, and repairs irrigation system components. Maintains
accurate irrigation records.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and one year of farm labor experience including work with irrigation
systems. Knowledge of operation and maintenance of irrigation systems, pumps, pipelines,
valves, flow meters, farm machinery, and earth moving equipment; and knowledge of computer
programs and software. Ability to operate, test, and repair centerpivot irrigation system; operate
earth moving equipment; develop and interpret irrigation plans, specifications, and details;
communicate effectively with others; and operate farm equipment.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Performs light work that involves walking or standing
most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis,
or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of
mechanical or electronic office or shop machines or tools within moderate tolerances or limits of
accuracy.
19.2 Worker's Compensation Classification of Operations Code: 7520
20 Labor
20.1 Summary: Cleans buildings and maintains grounds at assigned location.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and six months experience in performing manual labor. Knowledge
of common hand tools and some power tools used in assembling partition system. Ability to
operate motorized equipment and use hand tools; perform heavy physical labor; follow oral and
written instructions, and communicate effectively with others.
Licenses/Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements:
20.2 Worker's Compensation Classification of Operations Code: 9016
21 Labor (Abernathy Landfill)
21.1 Summary: Maintains grounds at assigned location.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and six months experience in performing manual labor. Ability to
operate a vehicle skillfully and safely; perform heavy physical labor; follow oral and written
instructions; and communicate effectively with others.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Performs light to medium work that invokes walking or
standing 1rlllall)' all of the time and also involved exerting between 20 and 50 pounds of force on a re"ulal
and recurring basis or considerable skill. adeptness, and speed in the use of fingers. hands, or limbs in tasks
involving close tolerances or limits of accuracy. Must have transportation to and from Landfill in
Abernathy. TX.
21.2 Worker's Compensation Classification of Operations Code: 9016
22 ReevclinQ Attendant (Solid Waste)
22.1 Summary: Facilitate operations at the permanent recycling drop-offs by providing good
customer service and site maintenance. Site maintenance includes proper processing of
recycling conunodities by sorting and as needed, removing unacceptable items from recycling
dumpsters.
Education/Experience: Any combination of education and experience equivalent to the
completion of a high school diploma and six months experience in maintenance or construction
work. Ability to understand and follow oral and written instructions; get along well with others;
communicate effectively with others; and operate a riding lawn mower, skid loader equipment,
2 -way radio, and bob cat skillfully and safely.
Licenses Certifications: Must possess a valid Texas Driver's License.
Work Conditions/Physical Requirements: Ability to continuously lift and carry up to 25
pounds, frequently lift and carry up to 50 pounds, and occasionally lift and carry up to 75
pounds; frequently stand and walk during a shift; frequently climb ladders, stairs, and inclined
surfaces; continuously bend and kneel; push and pull objects; continuously flex upper trunk
forward at the waist and partially at the knees; frequently rotate trunk to the right or left while
sitting or standing; continuously reach above, at, or below shoulder height; and coordinate eye,
hand, and foot movement in order to operate motorized equipment. Requires working in outside
weather conditions during all seasons.
22.2 Worker's Compensation Classification of Operations Code: 7590
23 Warehouse Maintenance Worker
23.1 Summary: Perforans manual work and maintains grounds at Warehouse.
Education/Experience: Any combination of education and experience equivalent to completion
of a high school diploma and six months of experience in grounds keeping or maintenance
work. Knowledge of the types and uses of cotrunon hand tools. Ability to operate motorized
equipment and use hand tools; perform physical labor; follow oral and written instructions; and
communicate effectively with others.
Licenses Certifications: None
Work Conditions/Physical Requirements: Ability frequently lift and carry up to 75 pounds;
occasionally lift and carry up to 100 pounds; frequently walk and stand during the shift;
frequently bend and kneel during a shift; push and pull objects; continuously flex upper trunk
forward at the waist and partially at the knees; continuously rotate upper trunk to the right or
left while sitting or standing; reach above, at, or below shoulder height; and coordinate eye,
hand, and foot movement in order to operate a vehicle. Requires working outside and may
subject worker to extremes of weather conditions.
23.2 Worker's Compensation Classification of Operations Code: 8292
Medical Positions
24 Licensed Vocational Nurse
24.1 Summary: Performs technical nursing duties and assists in providing patient care at the public
health department.
Education/Experience: Any combination of education and experience equivalent to a vocational
nursing degree from an accredited program with some experience in nursing. Knowledge of the
principles and practices of vocational nursing and self-care activities that promote health and
wellness. Ability to operate basic equipment such as a thermometer, blood pressure cuff,
stethoscope, and scales; learn the operation of equipment related to the specialty area such as
Doptone and Fetascope; follow oral and written instructions; maintain accurate information;
and communicate effectively with others.
Licenses/Certifications: Must possess current CPR certification and a Licensed Vocational
Nurse certificate.
Work Conditions/Physical Requirements: This position requires work in office, clinical, and
community environments. Hazards include potential exposure to contaminated blood and
exposure to diseased patients. Ability to frequently lift up to 10 pounds, occasionally lift up to
50 pounds, and frequently carry up to 25 pounds; occasionally stand and bend during the shift;
frequently walk during the shift; push and pull objects; frequently flex upper trunk: forward at
the waist and partially at the knees; frequently rotate upper trunk to the left or right while
sitting or standing; and place arms above, at, or below shoulder height.
24.2 Worker's Compensation Classification of Operations Code: 8833
25.1 Summary: Plan and conduct health promotion activities; provide professional nursing care,
make referrals to appropriate providers, and provide health education to public health clients.
Education/Experience: Any combination of education and experience equivalent to completion
of professional nursing degree from an accredited school of nursing and one year of public
health nursing experience. Knowledge of professional nursing principles and practices; control
and care of various communicable diseases; principles and practices use in fostering proper
community, adult, maternal, child, and dental health; practices and principles of conducting a
community assessment; and basic epidemiological principles and methods including data
collection, report writing, and interpretation. Ability to operate basic equipment necessary to
provide nursing care; communicate effective with individuals from various socioeconomic
levels, orally and in writing; maintain accurate records; write reports; establish and maintain
effective working relationships with patients, other health practitioners, and various community
agencies and organizations; develop policies and procedures based on data and assessment
outcomes; and follow written and oral instructions.
Licenses/Certifications: Must possess current CPR certification and a valid Texas Driver's
License. Must be licensed as a registered nurse in the state of Texas, or be eligible to obtain
licensure.
Work Conditions/Physical Requirements: This position requires work in office, clinical, and
community environments. Hazards include potential exposure to contaminated blood and
exposure to diseased patients. Ability to frequently lift and carry up to 10 pounds and
occasionally lift and carry up to 50 pounds; frequently stand and walk during the shift:
occasionally bend and kneel; occasionally climb stairs, ladders, and other inclined surfaces:
occasionally push and pull objects; place arms above. at, and below shoulder height; and
coordinate eye, hand, and foot movement in order to operate a vehicle.
25.2 Worker's Compensation Classification of Operations Code: 8333
Exhibit C
13esI anti Fina1 Off,,r
Cit' of Lubbock, l X
Temporary Employment Services
RFP 17 -13294 -SS
Proposal Submittal Form Rate Sheet
EXHIBIT C Part 1
The undersigned hereby offers to Furnish and deli%cr the articles or services as specified herein and in their
proposal and proposed service aarcement (attached) at the terms stated therein and in strict accordance with
the �-pecificatiotis. all of which are made a part ofthis offer. See exhibit C' Part ? for overtimerates.
Maximum number of days from signing of ser\ Ice agreement to inception: This proposal is valid for ninety
1.90) day s.
TEMPORARY AGENCY HOURLY RATE SHEET
Lc% el
1
2
3
4
Professional Positions
llourh
Nage
Bill
Rate
IJourh
I1 age
Bill I
Rate
Hourly
NVage
Bill
! Rate
Hourly
\1'aue
Bill
Rate
Accountant
20.50
2717
21 12
28 271)
21.75
29.14
22.40
30.rl2
GIS CAD Technician
I 15.2;
2u 44
t_"1
21.05
16.1
21ar3
16.66
2)7.6r;
End User Support Tech
1_.00
1o.g4
12.36
16.5r,
1
17.06
Clerical Positions
Fiourh
Wage
Bill
Rate
Hourh
�1'uge
Bill I
Rate
Hourh
NVag e
Bill
Rate
Hourly
VVagc
Bill
Rate
Account Clerk
11.2;
1 14
1)-k
1;.02
11.x2
15.39
1 12. 12
1;.7R
Administrative Assistant
12.2>
t;.9n
12;6
16.35
12.R;
16.-16 ;
11.19
17.1 lx
Bookkeeper
1:.15
I 17 1?
13 4r
17.56
1?.K? '
�- t 7 99 I
I14.I6 --
ix A4 --
Call Center Representative
11.00
t1.3?
11.4o
14.85
11.80
15.? 7 j
12.20
15.89 1
Cashier
9.00
I IL -72
923
12.02
9.45
1 12.?2
9,60
12.62
Office Assistant
10.00
I?.0
in2>
1,.35lu.5l
13.6»
10.7; -T--1
-4(T,
Recreation Service Assistant
7.90
10 29
8 10
10.55
5.360
j 1 o.s E 1
S.S I
II I A8
Temporar% Election Worker
9.95
i I''- yo
10._1!
10.45
1 13.62
10.-_
13.96
Trades Positions
Fiourl.
NVage
Bill
I Rate
Fiourh
\i age
Bill
Rate
Hourh-
IVag e
Bill I
Rate
Hourh
wake
Bill
Rate
BuildingMaint.Worker _
Construction &- Taint. Workcr
9. SS
9.95
1??5
i 13.35
10 It!
10.20
13.5's
1,.72
103;
10 ,451
j 13.9'
I I
10.61
1 u.':
1427
14.41
CLISt0i11a11
X.
I1. 7
I S 9-
I'.Ofi
).1`I
1 12.36 j
9.4"
126'
Electronics Technician
11.95
16.07
12'5
16.47
12;;
I6.x9
12.8'
-Equipment O erator
1-195
1 16.07
12
I n.47
1' 55
1 16.89
12.R
17.31
Grounds Maintenance Worker
8.');
1 12.0.1
9 1-
12.34
9.4!)
1 12.65
9.114
12.96
Heavy Equipment Operator
16.50
1 12.19
16 r.
22.7i
17.34
23.32
_
17.77
23.90
Irrigation Technician
9.10
12.24
433'
t'.;5
n.;;
! 12.x6
9.80
13.1S
Laborer
Y 95
1 12.04
9 1-
I=.?,
9. -IU
I2.G;
a 64
I 12.96 1
Laborer (AbernathN Landfill)
9.='.5
1 12.71
9 n„
17.n,
9.9,
j 13.3; IT-
10.1
1 13.69 1
Recycling Attendant
9.16
j 12.34
9 ? 3
1'_.55
9.;6
12.86 1
rl..So
Warehouse Maintenance Worker
9?0
12.37
04;
i_.6S
9.67
I 1,Ao 1
9.g1
1
L-133
-�
Medical Positions
Hourh-
Wage
' Bill Rate
I
Hourh
11 age
Bill Rate
Hourl'.
NN, a.,e
Bill Rate
I
H
Hourly
NN'a c
Bill Rate
Licensed Vocational Nurse
14.75
1 1'9.62
I; 25
20.25
L"';
1 2n.9;
16.�
1 21,61
Registered Furse
,q oU
1 ,x.57
-29.?; ?y.p4
2970
3Q.50 i
,0.51!
1 40.57
I -\ei I - rninunurn reCjUired experience I e%el 3 three to tl' e adllltiun:tl year, ofe\perienee
Le, el 2 - one to three additional years ot'experi.nce Le%el1 titre or nwre additivrtsi ofe.xperien:e
13,iA and Final Offer
Citi of Lubbock, TX
TemporarN EmploN ment Seri ices
RFP 17 -13294 -SS
Proposal Submittal Form Overtime Rate Sheet
EXHIBIT C Part 2
The undersigned hereby offers to furnish and deliver the articles or ;en ices a, specified herein and in their
proposal and proposed service agreement (attached) at the term, stated therein and in strict accoidance "ith
the specifications, all ofi-,hich are made a part of this offer.
Maximum number of days from signing of sen ice agreement to inception- This propn,al is N aIid for
ninety ( 90) dins.
TE,NIPORARY AGL\CY IIOU RLY OVERTIi1E BATF. SHFFT
LeN el
i
2
3
I
4
Professional Positions
Ilow•ly
11`a�e
Bill
Rate
Hourh
Il age
Bill
Rate
Hourh
Wage
Bill
Rate
Hourh
�l awe
Bill
Rte
Accountant
! 30.7i
4121
31.67
4 2.44
32.2
I 413 -,1
±3.60
45.03
GIS CAD technician
End User Support Tech
j 22.138
15.00
30.65
~ 2= 12
1_3.56
18.54.
31 57
24.K-.
242-
19 10
I ";1
1i i9
24Z nn
I)
33,49
_26.36
I
I
I
Clerical Positions
i Hourly
Wage
I Bill
Rate
Hourly
Il -age
I Bill I
Rate
Hourh
Wage
I Bill
Rate
Hourly
N age
Bill
Rate
Account Clerk
i 16.88
21.x8 (
17.30
( 22.53
17 -;
23 09
! s 1 -
23.67
Administrati%eAssistant
! iS.33
23.Q3
I8.83
( 2453
1()•',
25.;i
iU"9
15.77
Bookkeeper
19.73
25.69
20?2
26.33
20.72
2e 119!
21 24
27.-457
Call Center Representati� e
16.50
j ' 1.40
11.40
14 85 I
1 I.SU
1 i 3
1220
15.8`)
Cashier
I t 3.450
! 17,i8
13.84
18.(71_
14 18
I
1454
15.94
Office .Assistant
! 1;.nn
i 1) s (
I> 35
Z, o;
445 -r
( Zn;:
111 i;
_) t>~
Recreation Sen ice A-isisbmt
11.8
145.43
12.15
15.82
12.45
16.22 1
12 76
16.52 !
T em orary Election It orker
! 14.93
! 19.44 !
15.30
1093 !
15.111�
I 20 42 I
in in-
20.93
Trades Positions
Hourh
phage
BillI
Rate
Hourly
11 age
Bill
Rate
Ilourh
11 age
Bill
Rate
Hourh
11 age
Bill
Rate
Building Wain(. Workei
I 14.78
1,)S
15.14
1 _10.3715.45'_
2O.Sti I
1
1.411
Construction & ,taint_ Workerj
Custodian
11.93
! 13 13
2, 0 ;
17 65 (
15.330
13 45
Nis
1 S.09
1-.68
13.79
21.09 j
is.
16 n-
14 13
21.6'
19.01
Electronics Technician
1-93
2411
1837
24.71 (
18.53
25.33
1`),(I
25.99
Equipment Operator
1-.k)3
24.11
t,i i'
14 71
15.83
25 33
19 "11
25.90
Grounds i\taintenance 1\ orker
13 4315.Ur)
I
13 76
I I'S.; 1
1-:.10
111; 97
14 4c
19.45
-Heavy Equipment O eraton
24 75
31.29
"-45.37
! 34.11_
26.00
3.4.97
26 6;
35.85
Irrigation Technician
( 16.65
18,30
13.99
18.32
14.34
19.29
14 70
19.77
Laborer
1341
18.06
11
18.i1
I1.10
159'
1441.
Iq1;
Laborer (Abeniath,, Landfill)
! t4 is
j 19.117
14;;
I 19._-t
14.9
( 2o.o?
I� 2,
2053
Recwh ng Attendant
! 13 c5
1.5.36
13 99
18.32
14.31
l9 29 !
t? -.
19 7'
Warehouse Maintenance Worker
! 13.80
1S.i6
'4 1
! !9.0
14.iU
19._0
1 1.x6
49.90
I
Medical Positions
Hourhi
11 age
Bill Rate
I
Hourh
145 age
Bill Rate
Hourh
11'age
Bili Rate
I
liourli
Wag,
Bill Rate
Licensed Vocational Nurse
! 22.13
29.43 I
15.25
20.28
1 5.7 5
j 20.95
16'5
! 21.r,I
Registered Nurse
43.50
57.8)
_'9?i
39.04
29.70
3�.5U
30.50
4u.5-
Leca I - minimum required cxpenence Lev,, 3 three to tI%e additional years of experience
Lei el 2 - one to three additional )ears of experience Lei el 4 - li; e or more additional yearn of etperience
ITSQUEST, Inc.
ITS'f; r
Y STAFFING
June 13, 2017
City of Lubbock, Texas
The Honorable Daniel M. Pope and
Members of the Lubbock City Council
1625 13d' Street, Suite 204
Lubbock, TX 79401
RE: RFP 17 -13294 -SS for Temporary Employment Services
Dear Mayor Pope and Members of the City Council:
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
Exhibit D
ITSQuest, Inc., is pleased to submit an offer in response to the referenced Temporary Employment Services
Request for Proposal ("RFP"). ITSQuest has been providing experienced and reliable staffing professionals
to municipalities and businesses throughout Texas, New Mexico, and Colorado since 1994. Our services
include expertise in the areas of candidate assessment, screening, interviewing, background checks, and
drug screening for all employees. We pride ourselves in the quality of service we provide to our clients,
employees, and the community.
The intention of this RFP is to award a temporary employment service contract for a term of five years.
We have reviewed the contents within the RFP to assess the requirements, and we have determined that
they are entirely within the levels of our experience and completely within the realm of our capabilities.
The attached proposal outlines the required information by the City of Lubbock describing our proactive
and risk -management approach to staffing.
ITSQuest began providing the City of Lubbock with temporary personnel in 2007, and we have delivered
outstanding services and have maintained an excellent relationship with the City. The City performed
mandatory audits of our files for 2015, 2016, and 2017, and found our procedures and documentation to be
complete and thorough (please see audit conclusions in the attachments to our response). ITSQuest looks
forward to a continuing partnership with the City of Lubbock and pledge our commitment for staffing
excellence in addressing all temporary employment services requirements addressed in the RFP.
If you have any questions or require additional information, please feel free to contact me by phone or
email.
Sincerely,
Sarah Reagan, Chief Executive Officer
sarahreagan@itsquest.com
Page 3
450582 nd Street, Suite 3 • Lubbock, Texas 79242 9 Phone 806-785-9100
Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SSITemporary Employment Services
In accordance with the City of Lubbock's RFP No. 17 -13294 -SS for
Temporary Employment Services, Section 6 Proposer Information,
ITSQuest respectfully submits the following response:
A. Skills Testing
All non -light industrial candidates for the City of Lubbock ("City) are tested for claimed
skills as disclosed in their application or interview process. The company uses a customized
evaluation and testing software system. Specific tests will be administered to comply with
the skill sets as determined via the City's request. The testing database includes, but is not
limited to:
✓ Typing
✓ Grammar
✓ Spelling
✓ Basic Accounting
✓ Filing
✓ Basic Office
✓ Basic Computer
✓ Business Writing
✓ Proofreading
✓ Data Entry
✓ HR Basics & Benefits
✓ Payroll
✓ Writing
✓ Customer Service
✓ Numerous Software
Programs
✓ Call Center Skills
✓ Call Center Listening
✓ English to Spanish
✓ Basic Electronics
✓ Basic Industrial Skills
✓ General Maintenance
✓ Forklift Operation
✓ Shipping & Receiving
Clerk Skills
✓ Medical Skills
✓ Many More
Light industrial candidates are tested in basic math, safety procedures (HAZCOM, lifting,
lockout—tagout, material handling, personal protective equipment, and forklift
certification) and in their ability to categorize items alphabetically. In addition, we will
administer specific tests requested by the City.
B. Safety
ITSQuest has strict training policies for safety in the work environment. If an individual
does not pay appropriate attention or is not responsive during the training and education
process, the individual is no longer eligible for employment. ITSQuest has a partnership
agreement with all clients that if safety meetings are held, our employees may participate
and participation documentation is provided to our office. Also, our company uses safety
videos and materials covering a wide range of job classifications and work place settings.
In many light industrial settings, ITSQuest implements safety incentive programs to
Page 4
ITSQUEST, Inc.
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
/01 minimize workers' compensation risk and promote performance. We perform quarterly site
visits to ensure that all safety precautions are being met and that our employees are
following the client's environmental health and safety program. This is an integral part of
our system. ITSQuest has a corporate culture which focuses on safety awareness and
attitude from all assigned employees. We believe an employee who passes this portion of
our program will be an employee who will rapidly adapt to the culture and needs of our
clients.
ITSQuest utilizes the support of a commonly owned supporting entity, Imperium Risk,
Inc., a risk and safety management company. The support of Imperium Risk includes
consulting and training in compliance with OSHA and ANSI standards. The research
support and practical hands on experience of Imperium Risk improves the risk and safety
assessments of ITSQuest and indirectly benefits our client's needs without additional costs.
The safety requirements for public and private entities increase annually; and the need to
maintain compliance and adherence to rules rises every year. ITSQuest has the ability to
draw upon our resources to be on the cutting edge of federal and state safety and risk
compliance and to indirectly assist the City.
C. Physical Abilities
ITSQuest acknowledges and will comply with the City's request to ensure temporary
employees in trades positions will have a physical exam, as needed, completed within thirty
days prior to placement, unless the employee has had a physical within the last six months.
Page 5
ITSQUEST, Inc.
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
ITSQuest has been recognized by the American Staffing Association (ASA) as being a
leader in the staffing industry with consistent assessment and placement. ITSQuest has
constant oversight and evaluation to the adherence of the highest staffing principles. By
using ITSQuest, the City is guaranteed that all procedures are followed consistently and
thoroughly. Our standards have led to decreased turnover rates, decreased on-the-job
accidents and incidents at client locations, reduced loss time accidents, reduced
absenteeism, increased production and higher retention rates. An increased benefit to the
reduced on-the-job accidents is a reduction in damage to City property. This allows the
City to concentrate on the tasks at hand instead of questionable staffing levels and practices.
ITSQuest focuses on utilizing our proven assessment processes to successfully match
proven individuals to each position. We do not believe in a `one -size -fits -all' approach
when it comes to staffing; each client and each position must be thoroughly assessed for a
true understanding of what the client's needs and requirements are. Only after
understanding what the client requires can we begin the search for the candidates to fill the
position.
Project Management Approach
ITSQuest's Project Management Approach centers around:
A.
Employee Assessment
B.
Response Time
C.
Value Added Services
D.
Client Reporting
E.
Performance Evaluations
F.
Risk and Safety Assessments
G.
Quality Assurance
H.
Execution
Our corporate culture dictates that we consistently provide additional value to the client
operations by maintaining key elements and unique benefits.
ITSQuest's project approach contains the following key elements:
Work closely with the City's designated representatives to ensure prompt and
adequate response to requested requirements.
Identify and recruit qualified candidates with job skills required by the City's
request through our intensive and comprehensive assessment and screening
process.
• Maintain qualified, competent, and tested inventory of candidates that may be
supplied to the City upon request.
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ITSQUEST. Inc.
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
/1 • Maintain close analysis on work site environments, supervisor expectations, and
quality control of all processes relating to assigned employees and the City
requirements.
Unique benefits that ITSQuest will add to this project include:
• Develop and implement employee incentive programs that target the following
areas:
✓ Retention of assigned employee incentive programs for long term
assignments.
✓ Increase qualified employee inventory by providing testing and on the job
training.
✓ Ongoing safety awareness and education.
• Perform quality assurance procedures to identify:
✓ The City's specific required forms and protocol
✓ Reporting documentation and timeframe
✓ Staffing short falls and previous problems
✓ Safety concerns and to generate a corrective action plan supported by our
safety partner, Imperium Risk, that compliments your current Environment
Health and Safety plans.
• Maintain management staff that exemplify the successful trends in the staffing
industry and participate in active roles in professional organizations.
A. Employee Assessment
1.0 Recruiting
ITSQuest's recruiting process begins by identifying the City's needs and then formulating
a sustainable plan that will maximize time, energy and resources in recruiting qualified
candidates. Our trained team identifies the best methods to attract qualified applicants.
Recruiting methods include but are not limited to the following:
• Classified advertising in local and regional publications
• State unemployed assistance departments
• Local and regional job fairs
• Internet job posting and bulletin boards
AW
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS/remporary Employment Services
/, The company will utilize as necessary:
• Existing Qualified Inventory Pool — to ensure prompt response to client needs, we
consistently maintain a large database of qualified assignable employees in each of
our market areas.
• Specialized Recruitment — as an execution based company we design specialized
recruitment programs based on client specific needs.
• Employee Referrals — employees are monetarily rewarded for qualified and placed
referrals.
Immediately when a timeline is established we will develop: (1) interview needs and
methods, (2) appropriate testing to be administered, and (3) screening that targets key areas
of knowledge, skills and employment background. This adds valuable benefits to the
recruiting process by ensuring only qualified candidates are considered for the remainder
of the process.
2.0 Screening
Every ITSQuest assigned employee is professionally screened and evaluated before a
hiring determination is made. All employees must meet our employment requirements and
the City's requirements before a designated placement. Below is an overview of our
screening and assessment criteria.
It is a requirement for every ITSQuest applicant to:
• Have a current telephone number (home or cell)
• Have a reliable and insured source of transportation
• Have reliable childcare if needed
• Be eligible for bonding
• Have verifiable work experience with explained gaps
• Pass a criminal background check
• Pass a drug test analysis
• Have valid I9 identification
ITSQuest recruiters must verify at least two favorable work references from two separate
companies prior to placement of an assignable employee, as well as verifying education
and skills disclosed during the application process. All information is recorded in our
employment files within our computer system.
2.1 Criminal / Driving Background Checks
ITSQuest performs background checks on all assigned employees as part of the screening
process. The background check(s) administered include county, city and state criminal
background verifications, which will be through the Texas Department of Public Safety.
We will obtain national verifications upon client request. All background checks are
Page 8
Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SSlremporary Employment Services
e"S performed prior to placement and again upon reactivation if the employee leaves the job
assignment to return later.
Temporary employees who drive City vehicles will have a new driver's license check
completed prior to placement.
2.2 Drug Testing
Each applicant during the process must sign a drug test release form prior to placement.
This form allows our company the right to administer a drug test prior to placement,
randomly, with reasonable suspicion, and in any type of workplace accident. The drug tests
are five panel screens administered in the ITSQuest office and no charge is made to the
client.
Drug tests will be completed within ten days prior placement.
ITSQuest's five panel in-house test screens for:
1. Cocaine
2. Amphetamines
3. Methamphetamine
4. Marijuana
5. Opiates/Morphine
The screens also test for temperature and sample impairment (use of a non -urine substance
in an attempt to alter the test results).
ITSQuest will perform DOT drug tests through third party administrators and also has the
ability to test on ten panels.
Alcohol straws - This test indicates if alcohol is present in the body. This test is randomly
performed on site or at the request of the client. This may be accompanied by a modest
charge for client requested tests.
When certain job classifications require more in depth testing we send the candidate to an
outside independent testing facility. Once a candidate has passed the drug test, we will
consider the candidate for placement.
3.0 Skills Testing
All non -light industrial candidates are tested for claimed skills as disclosed in their application
or interview process. The company uses a customized evaluation and training software system.
Specific tests will be administered to comply with the specific skill sets as determined via the
City's request. Our testing procedures were elaborated in section 6.1.1 of this proposal.
Page 9
ITSQUEST, Inc.
e1 4.0 Training
Response to: City
RFP No. 17-13294-SSrremporary Employment Services
ITSQuest will provide training for assigned employees based on the type of position they will
be assigned to. Our training programs include, but are not limited to:
• Eye Protection
• Hand Protection
• Hearing Protection
• Hard Hat
• Hazardous Communication
• Blood Borne Pathogens
• Food Safety
• Cut and Burn Prevention
• Slips, Trip, and Falls
• Back Injury Prevention
• Pre -Work Exercise
B. Response Time
• Hand and Finger Injury
Prevention
• Chemical Burn Treatment
• Delivery Driver Safety
• Dolly Usage Safety
• Pallet Jack Safety
• Dust/Silica Exposure Safety
• High -Pressure Water Blaster
Safety
• Knife Safety
• Ladders Safety
• Lifting Safety
When a job (work) order is placed with ITSQuest it will be evaluated and then assigned to an
Employment Consultant to complete. Depending on the City's requirements and skill level of
tOMN an applicant, we will strive to fill the job position within four hours of notification. Typically,
an ITSQuest Employment Consultant can fill most positions within eight hours of notification.
Historically, ITSQuest has a successful track record in maintaining timeliness and consistency
in filling assignments.
C. Value Added Services
ITSQuest representatives are available to our clients seven days a week/twenty-four hours a
day. All management employees are assigned a cell phone and a representative is on call every
day and on weekends. The City will be provided a list of our contact names, cell phone
numbers, and emergency notification procedures in case of a workers' compensation accident.
ITSQuest has a strict safety guideline policy that ensures our employees are working in a safe
work environment. We will perform quarterly site visits and random audits to ensure that the
facility meets safety standards. We will require our employees to attend safety training and
adhere to the safety standards of the City. We have a full-time risk and safety manager
available for questions and comments related to facility safety.
ITSQuest has well trained team members who will be utilized as needed or requested by the
City.
Our team members are trained in:
• Human Resources
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ITSQUEST, Inc.
1'\ Manufacturing Technology
• Technical Recruiting
• Safety Planning
• Workers' Compensation Issues
• Training and Quality Assurance Systems
• Quality Control and Statistical Quality Control
• OSHA Standards
Employee Retention and Recognition Programs
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
Service Pay - ITSQuest employees will receive a service bonus if the employee satisfies
the following requirements:
• If the employee worked at least 1,700 hours during the calendar year.
• The employee must be active at the year end. This is defined as having a
paycheck/advice dated in the month of December for the service pay eligibility year
period.
• The Service Pay is 1.25 percent of the total earnings of the employee for the
applicable bonus eligibility year. This includes both regular hourly pay and
overtime hourly pay.
• The Service Pay is earned wages and will be taxed and reported in the same manner
as other earnings.
' The service pay is based on a calendar year (January 1 to December 31); it is the
responsibility of the employee earning the pay to report the eligibility to his or her
ITSQuest office. The service pay will be included on the next payroll cycle. Eligible
service pay ceases after sixty days (60) from January 1st and will not be carried forward or
paid in arrears.
Holiday Pay - ITSQuest employees may qualify for Standard Holiday Pay (average hours
worked, maximum of 8 hours) if the employee fulfills all the following:
Work and be paid for 960 hours in the 26 week period prior to the holiday
Work at least 30 hours in the week prior to the holiday
Must work the scheduled day before and the day after the designated holiday
Eligible holidays include: Memorial Day, Independence Day, Labor Day, Thanksgiving
Day, Christmas Day, and New Year's Day. If the client pays the holiday, the employee
will not receive a second paid day from ITSQuest.
Medical Insurance - ITSQuest's benefits package also includes two Affordable Care Act
compliant health insurance plans. The first plan is a Minimum Value Plan, which covers
doctor visits, emergency room visits, advanced imaging, preventive care, chronic disease
management, prescription drugs, and life insurance. The second plan is a Minimum
Essentials Coverage Plan, and it covers 15 preventive services for all adults, 23 preventive
services for women, and 26 services for children. Currently, 40 employees take advantage
of our health insurance benefits.
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS/Temporary Employment Services
ITSQuest also provides separate dental and vision plans for our employees.
An online portal is available for our employees to choose and manage their insurance
plans. The portal is in both Spanish and English.
The plans are group plans, and any participating employee may transfer their coverage
under certain conditions, including COBRA. We offer a payroll deduction plan for any
employee wishing to participate.
Referral Bonuses - ITSQuest assigned employees are encouraged to refer family and friends
seeking employment to register with our company. In order to encourage this, we offer a $25.00
"Referral Bonus" to all assigned employees. To receive a bonus, the applicant must list the
name of who referred them as the source of referral on their application. They must also work
a total of 40 hours within a 30 day time frame. There is no limit on the number of referrals the
employee can refer. Clients are not billed for the referral bonuses paid to our assigned
employees.
The same benefits that apply to full time employees apply to part time employees if they
qualify. The qualification is based on hours worked.
D. Client Reporting
W
ITSQuest in partnership with the City will participate and maintain records needed to comply
with any quality assurance programs such as ISO 9000 or our own risk program. Our
management team has experience in generating helpful reports based on statistical and
objective data that enhances our services. ITSQuest staff will work diligently with your staff
to meet any reporting requirements upon developing our business relationship. In the past, we
have generated many specialized reports such as:
➢ Workflow Analysis > Workers' Compensation
➢ Workstation Design ➢ Productivity
➢ Ergonomic Redesign ➢ Attendance
E. Performance Evaluations
Evaluations are performed at specific intervals to ensure that our employees are meeting the
City's expectations. We want to ensure that employees are meeting goals and objectives that
increase overall productivity and bring value to the end user. Work safety is an important
component to these evaluations and all ITSQuest employees must attend and pass safety
training. We feel that a comprehensive evaluation is an indicator of success.
Arrival Call: ITSQuest contacts the employee on the first day of a new assignment
to ensure timely arrival.
e'1
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ITSQUEST. Inc.
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
One Week Follow -Up: ITSQuest's representative will communicate with the City
one week after a new employee has started to verify the City's level of satisfaction
regarding that employee.
. 30 -Day Evaluation: Approximately 30 days into each assignment, our representative
will meet with the City management to evaluate the employee's performance. This
feedback allows us to understand if the City's needs are being met and provides us
with an even deeper understanding of the employee's strengths and weaknesses for
future reference.
. Informal Evaluations: ITSQuest representatives frequently interact with the
employees they place during the course of an assignment through paycheck delivery,
phone calls, or site visits.
Performing evaluations at specific intervals ensures our employees will meet the City's
expectations.
F. Risk and Safety Assessment
The company bases most decisions on the risk and safety assessments it makes for both
employees during their applicant -to -candidate process and for clients based on their past safety
experience and safety awareness. Our corporate culture requires management to seek clients
with a strong belief in work place safety and safety awareness for all employees. The company
believes assessing candidates within the realm of risk and safety finds employees that are risk
adverse, but also a lower employment risk. Employees passing our screening process are much
less than one-half of applicants seeking employment at ITSQuest. This leaves our clients with
employees who will readily adopt a safe working environment and be more likely to experience
less workplace attrition and errors. We believe traditional staffing companies have provided a
less than desirable work force to clients and allowed the clients to narrow the range of
acceptable employees. ITSQuest believes it is our responsibility to screen and properly assess
all applicants to ensure only suitable employees are assigned by our company to our clients.
ITSQuest maintains a risk manager to work with our staff to thoroughly assess work sites and
we train all our team members in ITSQuest's methods of candidate assessment to hire the
"right employee for the right client".
ITSQUEST'S SAFETY PROGRAM
As part of our deep commitment to safety, we seek to provide a safe work environment for our
employees as well as yours. We will provide the best possible service to you, the City, by
establishing a partnership with the following benefits:
■ Intimate Knowledge of Your Facilities
We conduct a thorough site inspection before we assign any of our employees to your facility.
This is because in order to provide you with high quality labor, we need to understand your work
environment, machinery, training needs, production goals, etc. We use this information to
provide you with the best possible workforce.
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS/Temporary Employment Services
Talent Matching
It is important to have an intimate understanding of your operations in order to provide
workers who meet your standard. This includes the physical abilities to fulfill the essential
functions of the job as well as skill sets that are consistent with your operations.
■ Lower Turnover
Because of the comprehensive screening and filtering processes, we employ higher quality
workers and have lower turnover rates than general industry averages.
■ Less Downtime and Increased Productivity
Accidents in the workplace can grind your business to a temporary halt. These business
interruptions cost you money. Also, the time and resources necessary to retrain personnel is
costly and time consuming. We take all the necessary steps to ensure they are properly trained
and qualified to work at your facility.
■ Preservation of Your Safety Record
OSHA recordkeeping regulations dictate that all reportable incidents taking place at your
facility are documented on your OSHA 300 Log. You are aware of the importance of a
positive safety record. We are keenly aware of our role in protecting this experience. We
partner with all our clients to promote safety awareness, ensure proper training, and provide
a safe working environment for all employees, both yours and ours.
■ Client -Specific Orientation
Another reason for understanding your facility is to allow us to provide as much client
specific orientation as we can. We provide all our workers with a documented general safety
orientation. When we identify a worker who fits your personnel needs, we customize our
orientation processes to accurately reflect the work environments at our client sites. We will rely
on you to provide site-specific training and join us in documentation.
Safety Consultative Service
ITSQuest views safety as a value-added benefit that we bring to any staffing relationship.
Our aggregated experience partnering with clients in dozens of industries, positions us to
provide you with unique insight on safety-related issues. Where we are qualified, we are happy
to assist you. Our commitment begins with the initial inspection. We will be happy to share these
findings with you and provide any necessary recommendations.
Interesting statistics...
• Weeding out the predators
Before: 80% show rate on interview
After: 40% show rate = better candidates
• Number of injuries
Before: 17 injuries within 48 hours of start
After: 0 injuries within 48 hours of start
• Number of claims
Before: 4.8 per 100 employees
After: .8 per 100
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS/Temporary Employment Services
G. Quality Assurance
ITSQuest has a policy that if an employee is not performing to the City's standards and we are
notified within the first four hours, no charge is applied. This policy is extended to all our
clients.
ITSQuest acknowledges and agrees that should the City wish to hire an individual onto the
City payroll who has been filling the temporary position, neither the individual nor the City
will be required to pay a placement fee. ITSQuest does not consent to transferring an employee
to another staffing company's payroll for any reason.
ITSQuest offices are connected by a computerized network that allows information to be
passed uniformly, and in a timely manner. Staff is constantly being trained by our corporate
training department on new forms, corporate policy and customer service. ITSQuest will
service the City in any department and as you grow. We believe our productivity will allow
you more flexibility in making business decisions since staff levels and identification of
employees who accept your corporate culture will be provided. Our goal is to provide our
clients with confidence that we are working to give real solutions and adapting to their culture
and needs.
The company internally audits all payroll and billing cycles on a weekly basis to determine
errors and omissions as soon as possible. Our Quality Assurance Program (QAP) is a useful
/1 and effective training tool developed internally to ensure the client is receiving correct payroll
and billing information.
H. Execution
The corporate culture of ITSQuest is based upon execution. Most staffing companies work
with a wide variety of clients and even a broader base of applicants. It is our belief that our
company employs a more comprehensive and detailed assessment process analyzing the
worthiness of each assigned employee that is placed at your work site. Our company has
developed many checks and balances to eliminate undesirable applicants from being employed
by ITSQuest, thus being placed on a work site in which they will not perform well.
It is important to select a staffing partner that believes in performing in a manner that benefits
all participants in the employment process including the assigned employee as well as the
contractor and especially our client. ITSQuest understands the needs and requirements of each
of our clients and builds our placement strategy around that criteria.
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Page 15
Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SSfTemporary Employment Services
e41 I. Technology and Confidentiality
All our recruiters possess the highest level of professionalism, and ITSQuest has a
technological edge. We have invested in highly sophisticated software for client
information, recruiting, onboarding, performance evaluations, employee tracking, payroll,
management, etc. We are passionate about keeping our employees' and our clients'
information safe and secure; therefore, we have ensured that all sensitive data is kept
electronically and that every one of our users has a unique user name, password, and access
capability.
No paper is kept. Once documents are scanned into our system, the paper is destroyed by
a company that is certified by The National Association for Information Destruction, which
ensures all procedures surpass strict security guidelines. Electronic documents are
protected and shielded. Access to different classifications of documents is limited to only
those individuals responsible for maintaining those particular documents.
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS/Temporary Employment Services
6.1.3 Ability, 1 Provide Driver's License Checks
ITSQuest acknowledges and agrees to provide current driver's license checks on
employees as needed. A written authorization consent form must be signed by the
employee to perform the driver's license check and to release the information to the City.
The turnaround time for results on a driver's license check is 12-24 hours.
560
eIN
Page 17
Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SSlremporary Employment Services
6.1.4
ITSQuest has a policy that if an employee is not performing to the client's standards and
we are notified within the first four hours, no charge is applied. This policy is extended to
all our clients.
ITSQuest has a four-hour turnaround time for all employees. If an employee notifies
ITSQuest of an absence, a replacement employee will be contacted to report to work in the
original employee's position within eight hours, at no additional charge to the client. In
effort to reduce employees arriving late to work, ITSQuest will conduct arrival calls to
assure they are arriving to work as scheduled.
ITSQuest has worked with the City on providing employees at a moment's notice since
2007. Once ITSQuest is notified by the supervisor, our employment consultant starts
working on finding someone to be put to work. Our applicant pools allow us to have
someone ready to work within a couple of hours. Due to our long-standing partnership
with the City, we have formed close working relationships with many supervisors that
makes this process easier, since we are already familiar with job requirements and duties.
ITSQuest is also very familiar with the type of employees the City prefers. This allows us
to provide employees readily available, who will last as long as the assignment is need and
often times the assignments are extended and/or the employee is directly hired.
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Page 18
ITSQUEST, Inc.
W
Response to: City
RFP No. 17-13294-SS/Temporary Employment Services
ITSQuest acknowledges and agrees that normal payment terms for the City will be Net 30
days. The City understands that unpaid accounts will be considered default after sixty days
after an approved invoice is issued. A service charge of 1.5 percent may be accrued on
unpaid invoices on a monthly basis. Invoices are generated at the end of our payroll process
once the paychecks have been processed. ITSQuest has the capability to submit invoices
to the City weekly by department as required.
ITSQuest acknowledges and agrees that should the City wish to hire an individual onto the
City's payroll who has been filling the temporary position, neither the individual nor the
City will be required to pay a placement fee. Whereas ITSQuest agrees that the City may
place an ITSQuest employee on the City's payroll without requiring to pay a placement
fee, ITSQuest does not consent to transferring an employee to another staffing company's
payroll for any reason.
Page 19
ITSQUEST, Inc.
n
Response to: City
RFP No. 17-13294-SS(Temporary Employment Services
The Third -Party Administrator or a designated employer representative will notify
ITSQuest, Inc. of employees selected for random testing. The ITSQuest staff, the Third -
Party Administrator, or the ITSQuest Drug and Alcohol Program Administrator may notify
the employees' supervisor of the employees to be tested. It is preferred that the supervisor
notifies the employee of testing. However, aM of these designated positions (including a
supervisor's designee) may instruct the employee to report to the designated
collection/testing facility. Notification must be made so that advance notice to the
employee is minimized. It is imperative that the person providing the notification stress the
importance of the time limit and requirement to report to the facility. Employees will be
allowed 30 minutes from notification, plus travel time, to get to the collection facility.
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SSlremporary Employment Services
`
6.1.7i1 t-15Information
ITSQuest acknowledges and agrees to have and maintain a $500,000 fidelity crime bond
on employees provided to the City in order to protect the City from any loss caused by the
workers ITSQuest provides. Should ITSQuest be awarded the contract for Temporary
Employment Services, the City will be provided a copy of proof of bonding.
Our insurance agency, Barrow Group, LLC, will facilitate the insurance and/or bonds for
ITSQuest. Information for our Broker is listed on your Insurance Requirement Affidavit in
the Attachments to this proposal.
Wk
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Response to: City
ITSQUEST, Inc. RFP No. 17-13294-SS(remporary Employment Services
ell1 6.1.8 Work Restrictions
ITSQuest does not require any work restrictions outside of the described job descriptions
provided within the RFP in Exhibit B.
ITSQuest does require effective safety measures be required of all assigned employees and
supervisor monitoring during work hours and on the job sites.
ITSQuest will review any alterations or changes from the described job descriptions on a
case by case basis. Historically, ITSQuest has worked with the City to accommodate work
needs and effectively evaluate safety measures, practices, and equipment.
eN
Page 22
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.883
CERTIFICATE OF INTERESTED PARTIES
FORM 129rJ
1 of 1
Complete Nos. 1- 4 and 6 if there are interested parties.
Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties.
OFFICE USE ONLY
CERTIFICATION OF FILING
Certificate Number:
2017-216411
Date Filed:
Date Acknowledged:
08/08/2017
1 Name of business entity filing form, and the city, state and country of the business entity's place
of business.
ITSQuest, Inc.
Lubbock, TX United States
2 Name of governmental entity or state agency that is a party to the contract for which the form is05/31/2017
being filed.
City of Lubbock
3
Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a
description of the services, goods, or other property to be provided under the contract.
13294
Temporary Staffing Services
4
Name of Interested Party
City, State, Country (place of business)
Nature of interest
(check applicable)
Controlling
I Intermediary
5
Check only if there is NO Interested Party.
X
6
AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct.
Signature of authorized agent of contracting business entity
AFFIX NOTARY STAMP / SEAL ABOVE
Sworn to and subscribed before me, by the said this the day of
20 , to certify which, witness my hand and seal of office.
Signature of officer administering oath Printed name of officer administering oath Title of officer administering oath
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.883
CERTIFICATE OF INTERESTED PARTIES
FORM 1295
1 of 1
Complete Nos. 1- 4 and 6 if there are interested parties.
OFFICE USE ONLY
Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties.
CERTIFICATION OF FILING
Certificate Number:
1 Name of business entity filing form, and the city, state and country of the business entity's place
of business.
2017-216411
ITSQuest, Inc.
Lubbock, TX United States
Date Filed:
05/31/2017
2 Name of governmental entity or state agency that is a party to the contract for which the form is
being filed.
City of Lubbock
Date Acknowledged:
3 Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a
description of the services, goods, or other property to be provided under the contract.
13294
Temporary Staffing Services
4
Name of Interested Party
City, State, Country (place of business)
Nature of interest
(check applicable)
Controlling
I Intermediary
5 Check only if there is NO Interested Party. ❑
X
6 AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct.
liffq, ROBYN WEBB
a °• Notary Public, State of Texas
9'•P� Comm. Expires 04-21-2021 Sarah Reagan, CEO
Notary ID 131098015
Signat re &authorized agent of contracting business entity
AFFIX NOTARY STAMP / SEAL ABOVE
I'\,� ��
Sworn to and subscribed before me, by the said ,0 wl'1/(p this the 19M day of
201_, to certify which, witness my hand and seal of Ace.
VI,ffA A -&�pp Upkb
Si nat re of officer administering oath Printed nache of officer administering oath Title of officer admi istering oath
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.883 Page 49