HomeMy WebLinkAboutResolution - 2011-R0327 - Change Request - Ventyx Inc.- Utility Customer Information System - 07/27/2011Resolution No. 2011-RO327
July 27, 2011
Item No. 5.21
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
WHEREAS, the City of Lubbock has a Software License and Services Agreement
(the "Agreement") with Ventyx Inc., successor to Indus International, Inc., that was
originally executed on August 12, 1999; and
WHEREAS, pursuant to the terms of this Agreement, Ventyx Inc. provides
technical development and maintenance of a customer information system known as
"Banner" which processes and stores utility billing and payment information for the City
of Lubbock utilities; and
WHEREAS, it has become necessary to upgrade the current version of "Banner" to
improve customer service by executing a Change Request No. COL -09001 -SUP -1
pursuant to the Agreement with Ventyx Inc.; and
WHEREAS, the Electric Utility Board, on behalf of the City's municipally owned
public power utility, Lubbock Power & Light, has already considered and approved this
change and recommends approval of it by the City Council; NOW THEREFORE:
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the City of Lubbock, in order to upgrade the City's utilities customer
information system, hereby approves the Change Request No. COL -09001 -SUP -1 with
Ventyx, Inc., as previously approved by the Electric Utility Board and as attached hereto
and incorporated herein as though set forth fully herein in detail.
Passed by the City Council this July 27 2011.
TOM MARTIN, MAYOR
ATTEST:
eb cca Garza, City Sec
APPROVED AS TO CONTENT:
Gary Zheng,
Chief Executive Officer/Director of Electric Utilities
APPRO� Ell S T FORM:
Chad Weaver
Assistant City Attorney
Reso.Agrmt-LP&L,Ventyx Inc.
7.13.11
Resolution No. 2011-80327
Change Request # COL -09001 -SUP -
Customer Suite 4.3 Migration
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Part I ---Change Request Information
Project Name:
Change Request #:
City of Lubbock CS 4.2 Migration
COL -09001 -SUP -1
Change Request Name:
Client #:
Customer Suite 4.3 Migration
2439
Date Requested:
Requester:
❑ Custom Base
04/29/2011
Solomon Fields
Project Phase / Reference Document #:
Basis for Change:
4 Scope COL -09001
V Scope
❑ Resource Allocation
❑ Project Definition
❑ System Environment
❑ Functional Design
❑ Subsystem Interface
❑ Technical Design
❑ Procedure/Policy
❑ Construction
❑ Resolution of Issues
❑ Testing/QA
0 Project Assumptions
❑ Other
0 Regulatory Requirements
Description/ Justification:
This Change Request to amend SOW COL -09001 — Professional Services ("SOW") is made as of .
)-U _, 2011 ("Effective Date") by and between Ventyx Inc, successor in interest to Indus
International, Inc., (`Ventyx") located at 3301 Windy Ridge Pkwy., Suite 200, Atlanta, GA 30339 and City of
Lubbock, Texas ("Client' or "Lubbock") pursuant to the Software License & Services Agreement between the Parties
dated August 12, 1999 ("Agreement'). To the extent there is any conflict between the terms of the Agreement and the
provisions of this Change Request, the provisions of this Change Request will be controlling.
Client has requested the current migration project be changed from a 4.2.1 target release version of Customer
Suite to a 4.3 target release version of Customer Suite. This change in the target release will commence
upon the General Availability release of the Customer Suite 4.3 product version. As a result in the change of
the target release of Customer Suite being implemented, the following additional activities will be included
in the Ventyx Services:
• Base installation of the of the 4.3 target release;
• Technical training for the 4.3 release;
• Core team Functional training for the enhancements in the 4.3 release;
• Data Migration assistance from Customer Suite release 4.2 to release 4.3; and
• Additional technical and functional support
Page 1 CONFIDENTIAL COL -09001 -SUP -1
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Part III—Approvals
Part II - Impact Analysis
City of Lubbock, Texas
Estimated Effort (Time and Materials)
Ventyx Inc.
Date
Rate:
Date
Business Consultant
$170.001 hour
Technical Consultant
$170.00 f hour
Trainer
$2,500.001 day
Total Charges (Time and Material):
The fee(s) for this Project Change
Request is an estimated $77,800.00 USD
and will be performed on a Time and
Materials basis, exclusive of expenses
and taxes. The estimates provided are
intended to be an estimate for budgetary
and Ventyx resource scheduling
purposes only. The fees payable to
Ventyx under this Addendum are in
addition to, and not in lieu of, all other
amounts that Client is obligated to pay
Ventyx under the Agreement, and any
prior SOW's.
4.3 Migration
Estimated
Additional
Person
Hour Effort
Estimated
Additional
Billable
Amount
Baseline Migration Services
Base Product Upgrade Install
160
$27,200
Technical Differences Training
5 Days
$12,500
Functional Differences Trainine
3 Days
$7,500
Data Migration
80
$13,600
Technical Support
60
$10,200
Functional Support
40
$6,800
Total
$77, 800
Expiration of Offer:
This Change Request and offer contained herein will expire if not signed by Client and returned to Ventyx on or before
July 29, 2011.
Impact if Change Request is Denied or Customer Suite 4.3 is not released by Ventyx:
The target version for the migration project will remain Customer Suite 4.2.1.
Part III—Approvals
Approve O Cancel 0 Defer
City of Lubbock, Texas
Date
7-7-T1
Ventyx Inc.
Date
Ventyx Inc.
Date
REVIEWED AND
Page 2 CONFIDENTIAL APPRpVEU A5 TO FORM COL -09001 -SUP -1
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