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HomeMy WebLinkAboutResolution - 2017-R0456 - Sprint Solutions - 12_07_2017Resolution No. 2017-RO456 Item No. 5.10 December 7, 2017 RESOLUTION BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK: THAT the Mayor of the City of Lubbock is hereby authorized and directed to execute for and on behalf of the City of Lubbock, Professional Services Contract No. 13534 for cellular phone services and devices as per RFP 17-13534-SS, by and between the City of Lubbock and Sprint Solutions, Inc., of Reston, Virginia, and related documents. Said Contract is attached hereto and incorporated in this resolution as if fully set forth herein and shall be included in the minutes of the City Council. Passed by the City Council on December 7, 2017 DANIEL M. POPE, MAYOR ATTEST: Re ecca Garza, City Secretar APPROVED AS TO CONTENT: Mark ood, ssistant City Manager APPROVED AS TO FORM: R n rooke, Assistant City Attorney ccdocs/RES.Professional Services Agreement 13534.Cellular Phone Services and Devices 10.30.2017 Resolution No. 2017-R0456 City of Lubbock, TX Cellular Phone Services and Devices Service Agreement Contract 13534 This Service Agreement (this "Agreement") is entered into as of the 7th day of December ("Effective Date") by and between Sprint Solutions, Inc. (the Contractor), and the City of Lubbock (the "City"). RECITALS WHEREAS, the City has issued a Request for Proposal 17-13534-SS Cellular Phone Services and Devices. WHEREAS, the proposal submitted by the Contractor pursuant to the pricing, terms and conditions of the State of Texas, Department of Information Resources Contract No. DIR-TSO-3432 ("Texas DIR Contract") has been selected as the proposal which best meets the needs of the City for this service. This Agreement incorporates all the pricing, terms and conditions, attachments and any current or future amendments of the Texas DIR Contract except as modified herein; and WHEREAS, Contractor desires to perform as an independent Contractor to provide Cellular Phone Services and Devices, upon terms and conditions maintained in this Agreement and the Texas DIR Contract; and NOW THEREFORE, for and in consideration of the mutual promises contained herein, the City and Contractor agree as follows: City and Contractor acknowledge the Agreement consists of the following exhibits which are attached hereto and incorporated herein by reference, listed in their order of priority in the event of inconsistent or contradictory provisions: 1. This Agreement 2. Exhibit A — Contractor's Proposal in Response to the City's RFP No. 17-13534-SS 3. Exhibit B — City's RFP No. 17-13534-SS Cellular Phone Services and Devices including the General Requirements 4. Exhibit C — Texas DIR Contract Pricing Sheets 5. Exhibit D — Texas DIR Contract Scope of Work Contractor shall provide the services that are specified in Exhibit A and B. The Contractor shall comply with all the applicable requirements set forth in Exhibit A, B, C and D attached hereto. Article 1 Services 1.1 The Agreement shall be for a term of one (1) year, with the option of three (3) one (1) year extensions upon the mutual written agreement of the parties; said date of term beginning upon formal approval. All stated annual quantities are approximations of usage during the time period to be covered by pricing established by this proposal. Actual usage may be more or less. Order quantities will be determined by actual need. The City of Lubbock does not guarantee any specific amount of compensation, volume, minimum, or maximum amount of services under this bid and resulting contract. 1.2 This Agreement shall remain in effect until the first of the following occurs: (1) the expiration date, (2) performance of services ordered, or (3) termination for convenience of by either party with a 30 day written notice. The City of Lubbock reserves the right to award the canceled contract to the next lowest and best bidder as it deems to be in the best interest of the City. 1.3 The Contractor shall not assign any interest in this Agreement and shall not transfer any interest in the Agreement, whatsoever, without prior consent of the City except that Contractor may assign this Agreement to a parent company, controlled affiliate, affiliate under common control or an entity that has purchased all or substantially all of its assets upon written notice to the City. 1.4 All funds for payment by the City under this Agreement are subject to the availability of an annual appropriation for this purpose by the City. In the event of non -appropriation of funds by the City Council of the City of Lubbock for the goods or services provided under the Agreement, the City will terminate the Agreement, without termination charge or other liability, on the last day of the then -current fiscal year or when the appropriation made for the then -current year for the goods or services covered by this Agreement is spent, whichever event occurs first. If at any time funds are not appropriated for the continuance of this Agreement, cancellation shall be accepted by the Contractor on 30 days prior written notice and the City shall not be obligated under this Agreement beyond the date of termination. Article 2 Miscellaneous. 2.1 This Agreement is made in the State of Texas and shall for all purposes be construed in accordance with the laws of said State, without reference to choice of law provisions. This Agreement is performable in, and venue of any action related or pertaining to this Agreement shall lie in, Lubbock, Texas. 2.2 This Agreement and its Exhibits contains the entire agreement between the City and Contractor and supersedes any and all previous agreements, written or oral, between the parties relating to the subject matter hereof. No amendment or modification of the terms of this Agreement shall be binding upon the parties unless reduced to writing and signed by both parties. 2.3 This Agreement may be executed in counterparts, each of which shall be deemed an original. 2.4 In the event any provision of this Agreement is held illegal or invalid, the remaining provisions of this Agreement shall not be affected thereby. 2.5 The waiver of a breach of any provision of this Agreement by any parties or the failure of any parties otherwise to insist upon strict performance of any provision hereof shall not constitute a waiver of any subsequent breach or of any subsequent failure to perform. 2.6 This Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, representatives and successors and may be assigned by Contractor or the City to any successor only on the written approval of the other party except that Contractor may assign this Agreement to a parent company, controlled affiliate, affiliate under common control or an entity that has purchased all or substantially all of its assets upon written notice to the City. 2.7 All claims, disputes, and other matters in question between the Parties arising out of or relating to this Agreement or the breach thereof, shall be formally discussed and negotiated between the Parties for resolution. In the event that the Parties are unable to resolve the claims, disputes, or other matters in question within 30 days of written notification from the aggrieved Party to the other Party, the aggrieved Party shall be free to pursue all remedies available at law or in equity. 2.8 Upon reasonable prior written notice at any time during the term of the Agreement, or thereafter, the City, or a duly authorized audit representative of the City or the State of Texas, at its expense and at reasonable times during normal business hours at the Contractor's business offices, reserves the right to audit Contractor's records and books relevant to all services provided to the City under this Contract. In the event such an audit by the City reveals any errors or overpayments by the City, Contractor shall refund the City the full amount of such overpayments, or the City, at its option, reserves the right to deduct such amounts owing the City from any payments due Contractor, following an independent third -party review of the City's findings. Further, due to the highly sensitive and proprietary nature of Contractor's records, any third party auditor acting on behalf of the City shall be subject to prior approval by Contractor and may be required at Contractor's sole discretion to execute Contractor's standard Non -Disclosure Agreement prior to examining, inspecting, copying or auditing Contractor's records. 2.9 The Contractor warrants that it complies with Chapter 2270, Subtitle F, Title 10 of the Texas Government Code by verifying that: (1) The Contractor does not boycott Israel; and (2) The Contractor will not boycott Israel during the term of the Agreement. 2.10 SB 252 prohibits the City from entering into a contract with a vendor that is identified by The Comptroller as a company known to have contracts with or provide supplies or service with Iran, Sudan or a foreign terrorist organization. 2.11 The City reserves the right to exercise any right or remedy to it by law, contract, equity, or otherwise, including without limitation, the right to seek any and all forms of relief in a court of competent jurisdiction. Further, the City shall not be subject to any arbitration process prior to exercising its unrestricted right to seek judicial remedy. The remedies set forth herein are cumulative and not exclusive, and may be exercised concurrently. To the extent of any conflict between this provision and another provision in, or related to, this do. 2.12 The Contractor shall not subcontract or sublet the contract, or any portion of the Agreement, without written consent from the Director of Purchasing and Contract Management, which such consent shall not be unreasonably withheld, conditioned, or delayed. If applicable, Contractor shall insure the Subcontractor or shall provide proof of insurance from the Subcontractor that complies with all Agreement Insurance requirements document. IN WITNESS WHEREOF, this Agreement is executed as of the Effective Date. CITY OF LUBBOCK, TX: Daniel M. Pope, Mayor ATTEST: Reb ca Garza, City Secret APPROVED AS TO CONTENT: 1--� CJ, A ---.A Mark earwood, Assista t City Manager APPROVED AS TO FCRivI: Rya. oke, ssistant City Attorney CONTRACTOR: r Contractor's Signature Michaela Clairmonte Printed Name Manager, Contract Negotiations Title Approvea uy Public Sector Legal as to legal form 1D-�--7-17 Exhibit A RFP 17-13534-S Cellular Phone Services and Devices I/. GENERAL REQUIREMENTS 1 INTENT A. The City of Lubbock (hereinafter called "Ciq ") is seeking proposals from interested Firms and individuals, (hereinafter called "Proposer") to provide Cellular Phone Ser\ ices and De\ ices. Sprint has read and understands. B. Offerors are invited to submit demonstrated competence and qualifications of their Finn for providing these services. Sprint has read, understands and will comply. C. The information contained within this document is intended to provide interested firms \tith the requirements and criteria that \�itl be used to make the selection. Sprint has read and understands. 2 CURRENT ENVIRONMENT The City of Lubbock has approximateIN 230 Smart phones, 30 non -smart and 20 rug,ged "ireless phones in service. Based on the results of the RFP and need, the number of cellularQ-way phones needed ma'. chance. Sprint has read and understands. 3 SCOPE These specifications encompass the requirements for Proposer response \ is sealed proposals for cellular+2-\vaN phone sen ices. The responder to this Request for Proposals shall be sole]\ responsible to ensure that the services offered shall meet the City of Lubbock's requirements. Sprint has read, understands and will comply. 4 PROPOSER RESPONSIBILITIES The Proposer shall bear the following responsibilities: 4.1 Demonstrate. b\ local references, prior to acceptance of proposal that the cellular`2 way services being proposed to the City of Lubbock will perform as represented in the proposal. (Cellularl2-wa} phones should be a\ ailable for a trial period during the RFP process to confirm sen ice availability) Sprint has read, understands and will comply. 4.2 Pro\ ide complete, turnke\ , s\\ ap-out of cellular,12-t�,ay phones and accessories (car & \\ all chargers. and cases or belt clips) for the City of Lubbock \%ithout any interruption in service. Sprint has read, understands and will comply. Sprint has vast experience implementing telecommunications services to corporate customers. The complexity of project implementation plans varies depending on the size of the organization as well as the number and type of products you purchase. As such, the implementation plan for The City will be customized specifically to meet your needs. Sprint has developed detailed Methods and Procedures (M&Ps) documents for the implementation of each product and service we offer. While these documents are considered highly proprietary and confidential, Due Date: September 8, 2017 Page 10 12FP 17-13534-S Cellular Phone Services and Devices Sprint will engage the designated implementation personnel from The Cite upon selection as your vendor. Dedicated Project Management for your Implementation Depending on the complexity of the implementation, Sprint offers a National Implementation Support group to oversee the project. A dedicated Sprint Project Manager can work w ith designated The City personnel to de,.elop a detailed project management plan coordinating the activities for each Sprint product and service. Our Project Managers understand all the intricacies of implementing wireless solutions in large enterprises, and will coordinate all internal and external resources and processes required to ensure a smooth implementation. Your Sprint Project Manager will work from a comprehensive, time -proven project plan clearly laying out responsibilities and timeframes w hile allow ing the flexibility for your unique requirements. Implementation Project Plan Phases To facilitate a smooth and comprehensive implementation, Sprint requires sponsorship at an executi'. e level within The City to promote employee participation and general acceptance of the project. Phase 1: Assess current sera ice needs and prioritize the implementation. Account Team introductions and responsibilities are defined. Phase 2: Develop a specific, tactical implementation plan. Phase 3: Determine a suitable service order process. ..� Phase 4: Evaluate an implementation program and make adjustments as needed. Phase 5: Provide ongoing account support, including implementation of new features and services as they become available. Phase 1 The Sprint Account Team w ill meet with your implementation personnel to exchange introductions and define responsibilities. The group will assess and prioritize your current wireless service needs based on profiles of employees. The assessment will take into consideration: Location of employ ees Best service plans for individual employees based on job profiles Potential for leN eraging Shared Minutes and optional pricing packages Wireless Internet and other w ireless data needs Potential need to include solution partners or value-added resellers for sera ices such as custom applications, enhancing in -building coverage or web -based ordering and fulfillment. Phase 2 Sprint will help The City to develop a specific tactical implementation plan including, but not limited to: Creating a timeline for the rollout of sera ices Identifj ing your locations that will require local sales, service, and support Assigning and rolling out your toll -free National sales and support number Developing a corporate -liable authorization procedure to ensure that only your employees receive the benefits of this plan Due Date: September 8, 2017 Page 11 RFP 17-13534-S Cellular Phone Services and Devices Designing a method of communicating changes in the eligibilit) status of employees Creating an overall marketing plan for individual users, which mad include holding Benefit and VIP Retail Days, at your major locations or Sprint Retail Stores Phase 3 Sprint w ill work with The City to create service order processes to enable employees to place orders with billing properly configured to meet your requirements. This phase w ill include: Rollout of services which coordinates wireless service availability with employees' needs, leveraging all available order and fulfillment methods to create tnaximutn efficiency for fulfilling your service orders Electronic billing and reporting needs Standard shipping and billing methods and procedures Individual purchasing methods and procedures Phase 4 Sprint can meet monthly or quarterly to review the agreed upon methods and procedures. Together we will e\ aluate the implementation process and aggressively adjust practices to impro-% a the efficiency of the program. Phase 5 In the final phase, you begin receiving ongoing account information from Sprint. As new features become available, we will work with The City to ensure successful implementation. Throughout this phase, we perform periodic reviews of your account in terms of target users, usage levels, and your o\ erall satisfaction with our service. As the needs arise, this phase may include: Participation in w ireless User Group Seminars Trials of emerging products and services Discussion of future wireless applications 4.3 Pro\ ide training and appropriate documented in,,tructions to the Cit) of Lubbock for the use of its proposed cellular 2-w aN ser\ ices. Sprint has read, understands and will comply. Your dedicated Sprint Project Manager can work with designated The City personnel to develop a detailed training to meet the specific needs of the Cite. 4.4 Pro\ ide fixed price services for one (1) ear, w ith the option of three (3) one (11 year extensions Sprint has read, understands and w ill comply. Please see the completed Pricing Sheet. 4.5 Pro%ide local Customer Care Center or sere ice facilit) for all phone repairs and replacements: and for phone accesson repair and replacements for the entire length of the contract. Sprint has read, understands and will comply. When a device needs to be returned for repair replacement, the following options are available: In Store Repair Sprint service and repair facilities ensure in-store representatives and management have the tools and capabilities necessary to provide customers with various options for handset repair, complete equipment service and device maintenance. Mangy repairs can be resolved the same da\ and in some cases in about Due Date- September 8. 2017 Page 12 RFP 17-13a34-S Cellular Phone Services and Devices an hour. These stores are also equipped with data specialists that can help customers with and technical issues they may haN e. Eligible services and repairs are available at no charge to customers w ith a MaaS sen ice plan. Similarly, there is no charge for the first two repairs within a consecutive 12-month period for customers enrolled in Total Equipment Protection (TEP) or Equipment Service and Repair Programs (ESRP). There is a S25 non-refundable service fee for each subsequent in store repair or exchange. As an added benefit. customers can download the Tech Expert and Sprint Protect Applications for access to expert support plus added backup and security. For more information about TEP or TEP Plus go to https: protection.sprint.com . Even without a protection program, incidents can still be resolved at a repair center or by phone. Visit one of over 1200 Sprint Phone Repair Centers for face-to-face service. Visit: w w w .sprint.cotm storelocator for locations. Service Center in Lubbock, TX is located at 4814 S Loop 289, Lubbock, TX 79414 Call Customer Care for self-service and request a replacement for defective or nonworking devices: o 1-3 business day turnaround time (not all devices eligible*) o Per -incident service fee of $75 charged without TEP or ESRP for mechanical and electrical breakdown due to defects, malfunction or normal wear and tear. o Per incident sen•ice fee of $200 charged without TEP or ESRP for cracked screen repairs. o Per incident service fee of $350 charged without TEP or ESPP for cracked screen device replacement o Technical consultant will determine eligibility for a phone repair covered by the S75 or S200 service fee Advanced Exchange Phone Replacement Program* Sprint's Service and Repair Centers are widely considered the best resource when it comes to technical support of your wireless device. However, if going to a Service and Repair Center is not an option, Sprint's Advanced Exchange (AE) program allows corporate liable customers to receive warranty technical support and exchanges over the phone. When going to a Service and Repair Center is not feasible, The City can contact Customer Care for assistance with technical support troubleshooting. Some issues can be resolved o,, er the phone, such as settings or system updates. But if the issue cannot be resolved over the phone, your Customer Care representative will ad%ise you of the option to participate in an Advanced Exchange. The Advanced Exchange process creates an order and sends a replacement device to you by mail. Program Requirements: Device has a hardware or software problem that cannot be resoled with troubleshooting. Customer is unw illing or unable to travel (snore than 30 miles) to a repair center. Device, phone number must be active for at least 15 days. Customer's account must be current and in good standing in the billing system. Devices with liquid damage, Damaged Beyond Repair (DBR), devices that cannot power on, devices reported as lost and or stolen are not eligible for this service. Due Date: September 8, 2017 Page 13 W RFP 17-13534-S Cellular Phone Services and Devices Replacement Equipment: Customer is allowed up to 3 device exchanges per subscriber/device in a rolling 12-month period. If exact device is not available, a comparable model with similar features and functions is substituted. Replacement equipment is Sprint Certified Remanufactured devices. All orders ship via Fed Ex or UPS, arriving within 2-3 business days. No Saturday delivery. No shipping to PO Box addresses, U.S. Virgin Islands, Guam or International locations. Standard shipping is free. Overnight or Next day shipping is not available through the advanced exchanged process. Defective phones are expected to be returned with the USPS return kit provided to avoid any additional charges for not returning the defective phone. *iPhones, Wads, Embedded modules, CDMA specialty and limited edition phones are not eligible for the Advanced Exchange Replacement Program. Please visit sprint.com for complete device eligibility. 4.6 Furnish a map, indicating the location of cellular tox\er sites that \N ill be used to pro\ ide the cellular ser\ice included in this proposal and their coverage area. If the coverage area increases in size for other customers of the Proposer. Areas \\ here roaming charges appIN shall be clearl\ indicated. Sprint's Coverage Map and Service Availability Sales Tool offers you an overview of our wireless coverage on both a national and a local level. To check the coverage in your area or an area you are traveling to, simply go to http: cox erage.sprint.com. Additional site detail per location per request. The mapping tool gives you device specific coverage information in addition to location specific coverage. For detailed information about signal quality and roaming, search by address. The tool will allow you to: Zoom in and out down to the street level Toggle between coverage layers (Voice, Data, and Direct Connect.) View the voice network signal strength The following screenshots show the Coverage Mapping and Service Availability Tool. This example shows voice coverage at a national level. wa Cau Drrcu ta1Ku .► Wee Catm;e ®n..w ■ xv�e rmerage - 1 N'1 mnlaoe i 1 Due Date: September 8, 2017 Page 14 RFP 17-13534-5 Cellular Phone Services and Devices This example shows mapped coverage zoomed in to a specific address. You can select Voice or Data, as well as more options which will be shown in the next example. tvca �. - d ��lrtPeaeroge e,per�tr;e u+ooma Oct.n . �/Frsi '� % (l, Spn ftKey�: sgr2l Gwt:nj;n rags Ort-ntinwti'caRr�a Tl�ulalpwl.tlpWN wawa Utv�wu [aM� Ca...4 win ha.� "nM �.«+ot�}W 4w •.snV.-o a nt naWs.w.,r�n wrrw Cntam •�mrDw nncra . amame taw gcro.aan +pimmo MltQOrmm�i ma . In Addition to Tabs to view various levels of Sprint's wireless coverage for voice and data, by clicking on More Options on the map, you may also see Recent and Future towers. 4tMe =emge &pe.- s q Spmt cmrape Spml crn-eiane sgnN s7enpt va.rs r1 P� pa.ngtwt� oamrp ND COse a�F www sprint comitermsandcondisions Due Date: September 8, 2017 Page 15 RFP 17-13534-S Cellular Phone Services and Devices 4.7 if a government agency in the State of Texas is eiven a lo\\ er rate during the life of this proposal. the lower rate will apply to this proposal. Sprint respectfully takes exception to this provision to the extent it requires Sprint to provide Most Favored Customer pricing. Sprint recognizes the Customer's buying power and strives to provide the most competitive pricing available. However, offering true most favored customer pricing presents several challenges for Sprint: (i) as a common carrier, Sprint is prohibited by law from unreasonably discriminating between similarly situated customers; (ii) offering such pricing may trigger provisions in other Sprint agreements compelling Sprint to provide credits or rebates to other customers or categories of customers, which may not be commercially feasible, thereby placing Sprint in breach or default; and (iii) providing most favored customer pricing is against Sprint corporate policy. Sprint will continue to offer highly competitive pricing and discounts for its services in a manner in which the prices Sprint charges its customers for the same services are not unreasonably dissimilar for similarly situated customers with like traffic patterns, volumes, commitment levels and the like. 4.8 Leval venue for this proposal will be Lubbock Count} and Choice of Lai\ for this proposal ►\ ill be Texas. Sprint has read and understands. 5 RIGHTS OF THE CITY OF LUBBOCK The City of Lubbock resen es the right to aNN and these sen ices on the basis of responses to this RFP or ith the State of Texas Contract. for cellular.12-wav sen ices. whichever is deemed solely by the CitN to be in its best interests. The City of Lubbock resenes the right to negotiate any and all parts of the proposals recei\ ed, reject an\ and all proposals, or to accept selected components of anN proposal. The City of Lubbock resenes the right to award these sen ices for all existing number of phones. some of the phones or none of the phones. %thiche\er is deemed solely b) the City to be in its best interests. If responding Proposer or their parent company has an agreement or proposal in effect \\ ith the State of Texas, indicate \\hat the contract'proposal is and ho\% it compares to )our proposal to the City. Sprint has read and understands. 6 SELECTION CRITERIA 204o Quality of references received from business users of the Proposer's cellular,2-\\ a\ sen ices. 30% Ease of access to customer care center or sen ice facilit\ and co\ eraee areas. 10° o AdequacN of reporting (in oicins) to enable City to allocate charges b� emploN ee, i.e. electronic billing. (Including allo\\ ing sho\\ ina the incoming phone numbers on the bill) 30% Net monthly cost to the City for cellular12-v\ ay ser\ ices. 100o Disaster plan for Cellular/2-\%ay sen ices. Sprint has read and understands. Due Date: September 8. 2017 Page 16 RFP 17-13534-S Cellular Phone Services and Devices 7 DETAIL SPECIFICATIONS Proposer shall indicate to �N hat extent the cellular services being proposed meet. exceed or falls short of the stated requirements. This discussion is to folloNN each specification description. Discussion such as "Meets all specifications" or "See attached specifications" do not qualify as explanations of what the Proposer is proposing. 7.1 Features: A. Cite of Lubbock is interested in the following features on some or all of the proposed devices and %vill need prices for these items in the proposal 1. Texting 2. Data ;. Internet 4. Group 2-Wad Sprint has read, understand and will comply. B. Service: 1 Indicate the location of Nour service facilitN and abilhN to pro%ide parts and equipment. Also, indicate the hours of operation. For service the City employees can visit one of over 1200 Sprint Phone Repair Centers for face-to-face service. Visit: NN %N".sprint.com storelocator for locations. 2. Explain the procedure if a phone is stolen lost on the v eekends or after hours. If The City or one of your employees suspects a lost/stolen device for your Sprint service, your authorized telecom manager should immediately contact your Dedicated Care Team or your employees can contact Premier Care at (800) 927-2199 for prompt service interruption and replacement device assistance, if applicable. Under normal system conditions. deactivating voice services can take up to two hours, and deactivating data services can take up to four hours. Customers are liable for airtime usage charges incurred up to the time the Sprint service device is reported stolen. Sprint will make the necessary adjustments to usage charges and taxes for confirmed fraud activity. If fraud is confirmed after completion of comprehensive investigation, billed usage and taxes associated with fraud activity will be credited to the customer account. Depending on the type and duration of the fraud activity, billed usage credit may be warranted over more than one bill cycle. Replacement for the lost or stolen device is determined by your participation in the Sprint optional Equipment Replacement Program (Insurance) and the Programs' policies. 3. Discuss Nvllo N%ill proN ide sen-ice to the Cit% and "hat the response time %%ill be for deliver\ of ne" or replacement phones or additional accessories. Justin Mondragon, Dedicated Care Specialist Justin.L.MondraeonOt sprint.com (720) 420-6715 Office Allice Johnson, Implementation Project Manager Alice.Fo�\ ler a Sprint.com (972) 405-2788 Office Due Date: September 8, 2017 Page 17 RFP 17-13534-S Cellular Phone Services and Devices Scott Long, Public Sector Market Manager Scott. loneries rint.com (972) 791-8619 Office 1 (972) 999-3298 Mobile 4 In the event of a major problem, pro% ide an escalation list of personnel that can be contacted. List name, title, location and contact phone number. Scott Long, Public Sector Market Manager Scott. Ion a� a_sprint.com (972) 791-8619 Office 1 (972) 999-3298 Mobile Jeffrey Allen, Solutions Engineer Jeffrey .2.A l lenOySnrint.com (972) 800-7716 Mobile Cathev Greenfield, Regional Sales Manager — Public Sector cathev.areenfield a sprint.com (214) 207-7447 Mobile �T Greg Mickelsen, Regional President Gree.Mickelseiy�r Sprint. coin (512) 342-3811 Office 5. Explain the process x%hen a phone model is being_ utilized bN the Cit% of Lubbock get discontinued by the proposer especialIN ho%N it relates to accessories for the phone. parts for the phone and replacement phones. Technology Evolution A. In the normal course of technology evolution and enhancement, Sprint continually updates and upgrades its networks, Products and Services. In some instances, these efforts will result in the need to ultimately replace or discontinue certain offerings or technologies. In such event, Sprint will undertake such efforts in a customer -focused and commercially reasonable manner. Accordingly and notwithstanding anything in this Agreement to the contrary, Sprint reserves the right, in its sole discretion, after providing the notice set forth in subsection B below, to: (1) migrate The City to a replacement technology; or (2) discontinue any Product. Service, nem ork standard, or technology %%ithout either party being in breach of this Agreement or incurring earl) termination liability relating to the discontinuance of the affected Product, Service, network standard, or technology.. B. if Sprint takes any action set forth in subsection A aboxe, Sprint %%ill provide advance notice reasonably designed to inform The City (if affected) of such pending action. The form of Sprint's notice may include providing %%ritten notice to any address (1) listed in this Agreement for The City, (2) Sprint uses for billing, or (3) set forth in an Order. The City agrees that such notice is reasonable and sufficient notice of Sprint's pending action. Due Date September 8. 2017 Page 18 111"_N, RFP 17-13534-5 Cellular Phone Services and Devices C. Emergency Situation or Weather Issues: 1. In the e\ ent of an emergency incident. such as a \\ eather related disaster, hoN\ a Wald you ensure cellular 2-\� a; phone sere ice for our EnteraencN Management Team and Public Safety Group? Sprint has invested more than "M million in our Emergency Response function. One of the telecommunication industry's largest and most advanced disaster response programs, Sprint Emergency Response helps ensure the flow of wireless and wireline communications during emergencies. Sprint's Emergency Response Team (ERT) specializes in short-term, rapidly deployable, highly mobile and self-sustaining solutions that can pro\ ide critical communication and connectivity virtually anywhere, anytime. Sprint ERT's innovative Rapid Deployment Solutions* provide an easily deployable and scalable set of voice, video, mobile data, hi -speed dedicated internet access, temporary managed Wi-Fi solutions and mobile devices to govemment agencies, public safety, the military, first responders, K-12 and University campuses, the healthcare community and private companies. When either an emergency or planned event happens, Sprint' ERT Rapid Deployment Solutions seamlessly augment existing govemment or corporate communication infrastructures, N� orking hand -in -hand with y our personnel and alloA ing you to concentrate on vital operations instead of technical issues. Sprint ERT Rapid Deployment Solutions also offer programming, training and technical support in a variety of areas. The City cannot tolerate a business continuity plan with a steep learning curve; it must work the first time an emergency tests it. Sprint's ERT Rapid Deployment Solutions enable you to rest easily, kno,.% ing your solution is built with a robust, reliable, and tested program design where tasks are performed by Sprint ERT to avoid straining your resources. Sprint ERT Rapid Deployment Solutions provide a comprehensive response to government and corporate critical communications requirements for cellular services, including 4G LTE, as well as Satellite IP VSAT Services. ERT Cellular Voice, 4G LTE, and Satellite IP (VSAT) Solutions o ERT Satellite Cell on Light Trucks (SatCOLTs) ERT Satellite IP (VSAT) Solutions o ERT Satellite Fly -Away -Kit (FAK) o ERT Satellite iP Trailer o Fixed Antenna and Customer Deployable Portable Solutions ERT Satellite Solutions Infrastructure Contracting Options ERT Mobile Devices o ERT Go -Kits o ERT Rental Program ERT Professional Services _'. 'A hat could be our response time in acti\ ating this plan' At Sprint we understand that disasters occur when least expected and e\ ents can arise on short notice. Each Sprint ERT Go Kit purchase is supported through ERT's Dedicated Program Management and 240065 Support Team. Services of this team include: 24x7x365 support through ERT's Dedicated Support Team Assigned Program Management Pre -implementation services Due Date: September 8, 2017 Page 19 RFP 17-13534-S Cellular Phone Services and Devices o Program design consultation o Device programming, labeling, and kitting o Quality Assurance testing o Training o Optional third part) application and special customization (charges may apple) ;. Do Nou ha -a access to mobile to,.Ners to be del iNered to an area of the Cit) coNeraee in this situation" In areas Nkliere both wireless and terrestrial infrastructure is impaired, non-existent, or simply needs augmenting, Sprint ERT can provide rapidly deployable, highl} mobile and self-sustaining cell sites and mobile IP services. The Sprint ERT SatCOLT (Satellite Cell oil Light Truck) is a mobile communications Vehicle offering cellular %oice. Push -to -Talk (PTT), mobile broadband services, 4G LTE and high speed, satellite mobile IP data services (wired & v fireless). The SatCOLT is capable of enhancing communications in an existing Sprint service area or provide sen ice in a remote region �Nhere there is no existing infrastructure. The Sprint ERT SatCOLT proN ides connectivity through its satellite backhaul between the end user deN ice and the Sprint network. Through this connection, end users can connect to any destination across the wireless network or PSTN. Additionally, with ttp to 40Mbps data throughput on a single Vehicle, the SatCOLT can support LAN'WAN remote networking capabilities through its Satellite IP capability. in need of The SatCOLT is fully self-contained, transportable both w,er-the-road and Via air, and is deployed b. a dedicated Sprint ERT strike team. The SatCOLT is built on a Ford F650 Super Duty chassis, includes a 65' telescoping mast, a 15kNv generator, 160 gallon diesel fuel capacity and a 1.8M Ku satellite dish. The SatCOLT is air certified for C 17 and above. The Sprint SatCOLT is designed to be self -sustained oN er an approximate 5 day period based on actual usage and environmental conditions. In order to provide sustainable services over a period of more than 72 hours, Sprint employs a natiomkide network of portable generators and multiple, national re -fueling contracts. SatCOLT Features: Satellite backhauled Cellular Site on Light Truck Sprint CDMA Cellular, PTT, I XRTT and EVDO Mobile BroaclK LTE over Satellite Connected to the national Sprint netv,,ork and MPLS, ESS & Spri Satellite IP Data - up to 40Mbps Self -Supporting o On -board Power o Satellite. TI, or Microwave Backhaul Remote or Urban Deployments Vehicle Due Date- September 8, 2017 Page 20 RFP 17-13534-S Cellular Phone Services and Devices o F650 Super -Duty Chassis 0 22K GVW 0 305"L x 102" H x 97 W o Certified Air Transportable o Fully air conditioned o Auto -leveling o GPS navigation 0 160 gallon on -board fuel 0 15kw diesel generator w 180gal aux Network Support Capabilities o 60 ft. air -powered telescoping mast o 65' rad center o 3 Dual pole sector o 2 Omni o FAA lighting o Satellite backhaul o 1.8 meter dish, KU band o Auto -locating dish o Dual 70 watt SSPA o Satellite IP Data Coverage 0 1-3 mile cellular (unobstructed) o '/ mile Wi-Fi (output, unobstructed) Subscriber Support o Cellular-300-500 subscribers o IP Data— minimum 50 per SatCOLT I VSAT terminal Typical SatCOLT Deployment Scenarios Cellular / LTE / WIN A%* Site Ghosting t Capacity Augmentation Stand Alone Network Urban / Rural F Coverage / penetration Broadband Date for Office I Work Space _ 1 - e-.4a i i Due Date: September 8, 2017 lntemei GLOBAL MPIS tot t Publk Salary % Gowmmem Commercial industry 1-3 Miles -4 fsj � � y Page 21 RFP 17-13534-S Cellular Phone Services and Devices ERT Satellite IP (VSAT) Solutions Sprint ERT's Satellite IP solutions provides secure %oice video, hi -speed dedicated internet access and temporary managed Wi-Fi services (LAN'WAN, 4 VolP, VSAT, Wireless Access Points, Scalable number of users). Satellite IP solutions focus on providing temporary Joint Field Office operations. Sprint's + �•'+ ERT can provide custom infrastructure quotes based on The City specifications to build satellite IP Infrastructure that is leased for extended periods or on an event- bv-event basis for remote or capacity needs. Additionally, Sprint's ERT can provide both temporary and permanent wireless voice and data communications solutions for requirements outside the continent of the United States (OCONUS). Sprint ERT leverages multiple infrastructure platforms to offer customized solutions to meet indi\ idual organizational needs. Satellite IP systems offer highly mobile, scalable, dedicated space segment up to 40Mbps, I00° o CIR, in either symmetric or asymmetric configurations, with either dynamic or static IP addressing schemes. Our deployable and fixed communication systems provide immediate broadband connectivity via its secure, IP-enabled satellite network. This accessibility supports a \N ide array of IP- based applications including backhaul for Small -Cell deployments, Dedicated Internet access, VPN tunneling, VoIP and Ro1P, as well as streaming video and audio for complete business operations and situational axNareness support. Furthermore, ERT extends its IP service capabilities with multiple options for connectivity including, Ethernet, Fiber, and secure Managed Temporary Wi-Fi Mesh. Temporary Mesh new orking options include both low -density and high density LAM WAN applications. ERT Satellite IP (VSAT) Solutions: ERT Fly -Away -Kit (FAK) & Satellite IP Trailer Deployable Satellite Solutions Infrastructure (VSAT) The ERT Fly -Away -Kit (FAK) and Satellite IP Trailer provide fast, secure satellite communications via a KuBand satellite dish to provide quick access to data, Voice over 1P (VoIP) and video teleconferencing at almost any location in the United States. Both solutions are designed to be easily transported and deplo} ed. Type 1 encryption is offered as an additional feature. No commercial power is required for the IP Trailer configuration, as an on -going generator can power up internal and external equipment. Both systems are deploy ed by a small Sprint ERT strike team and designed to require minimal participation or support from The City personnel. Features include: MOU 'Assurance, Dedicated Contract Options Up to a 2.4 Meter dish Comtech 625 or 750 Modem Package Ku Band Satellite Service Full Redundant Satellites and Earth Stations Minimal on -site set-up ( typical < 1 hour) Up to 40 Mbps of bandwidth Can include solution for remote limited cellular integration Dedicated Space Segment (Bandwidth) Asymmetric Symmetric Bandwidth Options (symmetric only oNer IOMbps) Dynamic Static IP Addressing VLAN Tagging Due Date, September 8, 2017 Page 22 RFP 17-13534-S Cellular Phone Services and Devices ERT Satellite IP (VSAT) Solutions: Fixed Antenna and Customer Deployable Portable Systems Fixed Antenna Systems and portable Satellite Solutions from Sprint provide all the benefits of high speed dedicated internet access, without the constraints and dependencies of terrestrial networks. Whether it's providing robust diversity or moving the connection anywhere, anytime, you can rely on Sprint to keep you connected. Whether you need access to basic office applications or need to support higher -bandwidth requirements for video and telemedicine. Sprint ERT offers a host of customized and configurable solutions. Purchase / Lease to Own Options for Portable Systems Always -On Bandwidth Pricing with Pay As You Use Billing Options Ku Band Satellite Service Redundant Satellites Redundant Earth Stations (Franklin, NJ and San Ramon, CA) Minimal on -site set-up (portable) Configurable solutions up to 40Mbps for fixed systems Dedicated Space Segment (Bandwidth) Asymmetric / Symmetric Bandwidth Options Symmetric only over 1 OMbps Dynamic / Static IP Addressing VLAN Tagging Full suite of professional services o Dedicated Program Management (included) 0 24x7x365 Dedicated Call Center (included) o Optional On -Site Technical and Network Support (fee based) o Exercise Support (fee based) Typical ERT Satellite IP (VSAT) Solutions Deployment Earth Station I \ f � laM Sash. J+ ua.sn 1 111, Spr. Fixed! Rooftop wo...+ D" [� 4wa-r im., Portable Self• Acquire �� r�•. IOwv+iCa CMi. y� j S.� Sw.cr bao+ Due Date: September 8, 2017 Page 23 RFP 17-13534-S Cellular Phone Services and Devices ERT Mobile Devices We provide emergency device options: ERT Go -Kits, so you can prepare for instant response to emergencies before they happen, and Equipment Rentals, for those times when additional temporary devices are needed. ERT Go -Kits: With the ERT Go -Kit from Sprint's Emergenc) Response Team, agencies and corporations can keep a cache of active, ready -to deploy wireless deices, that when deployed are ready for quick communication during an emergenc}, preparedness training drill or planned event. The ERT Go Kit solution provides you with instant access to temporary voice, Push to Talk, Data, Video, and other mobility applications. The Go Kit can include Sprint phones, Direct Connect devices, smart devices, tablets, mobile broadband cards, hotspots and critical accessories. Plans reservation fee with pa} as } ou use sen ice. Some Go Kit examples include: Fe 1 0 include a low monthly Hardened cases equipped with cellular handsets, smart devices, tablets, and or mobile broadband cards for easy access and deployment Campus area emergency call and video solutions Common Applications for ERT Go Kits include: r^a Disaster response LMR replacement strategies and. or integration PBX Back -Up Inspections Corporate Events Commencement Ceremonies University Special Events & Orientation Weekend K-12 Field Trips, Sporting & Special Events, Evacuation and Emergency Communication Volunteer Services Sporting Events and Tournaments Special Events Logistics Evacuation and Pandemic Drills The a]N%ays-on design of the ERT Go Kit solution provides: Dedicated, pre -established phone numbers Static Phone directories can be created, programmed into the devices, and distributed in the agency or corporation's continuity plan o Phone books can be updated by your personnel as often as required through Sprint Mobile Sync Ease of implementation into Alert Messaging systems Wireless Priority Services may be applied to appro%ed Go KitR deices if you meet federal eligibility standards, Static IP addresses available for broadband devices Addition of third party applications and services such as o Security and safety tools (GPS Tracking, Due Date: September 8, 2017 Page 24 RFP 17-13534-S Cellular Phone Services and Devices o Wireless Fornis Management Resew a your phone and Sprint Direct Connect numbers %N ith a low per unit, per month charge. so you can publish the phone numbers in your Emergenc% Planning Documents. Billing for usage onl) when it occurs: o Allows for cost assignment to events o Provides accountability for usage reimbursement through insurance claims as well as State and Federal disaster programs 4. Describe lrow the Proposer ensures that Cellular 2-\\ av phone ser\ ices N\ ill alwav s be available to the City including during, seiere %�eather conditions. As a Mobile Telecommunications Leader, the resiliency of Sprint's network is of paramount interest to our customers. Network Incident Management Team Network Services' implementation of the incident Command System (ICS1, stays true to the principles of ICS. This enables Sprint to leverage this best practice in wide -scale responses, using common terminology and standard organizational structures to communicate efficiently internally and with external customers such as Public Safety agencies as many of these agencies utilize ICS. Teams train on and deploy in standard iCS sections, branches, units and strike teams, and emphasize span of control. comprehensive resource management, and other ICS principles. Network teams leverage Sprint tools such as hardened GPS-enabled phones, wireless moderns, custom applications, MZM solutions and smart phones to aid in situation assessment. response and resource tracking. The teams also maintain a pool of Satellite phones as a contingency for use in restoration. Teams continue to create innov ative response tools, such as the unique backhaul called Satellite Cell on Light Trucks (SatCOLTs) that enable restoration of service when a traditional backhaul is not available. When the Network IMT receives notification of an actual or potential situation that requires activation (hurricane, earthquake, regional power outage, other event where business as usual would not resolve the situation), a virtual Emergency Operations Center (EOC) is established. This EOC performs an initial overall assessment, establishes monitoring bridge(s), coordinates between agencies impacted by the event, assigns tasks, gathers status information and performs executive notifications at prescribed times. Cell Site Disaster Planning Sprint's priorit} site restoration plan focuses resources and expedites recovery by making sure that existing infrastructure is operating properly under normal circumstances and b) having a response plan for abnormal circumstances. To accomplish this, Sprint has implemented a detailed preventative maintenance program to insure all systems and redundant equipment are in proper corking order. Sprint sites are equipped with battery backup. Some sites have fixed generators or fuel cells for additional back-up power. Sprint maintains a fleet of mobile generators deployable to Sprint service areas. Formal cell site classification designates all sites for criticality. Prioritization aids in properly allocating response personnel, generators and other resources. Cellular Network Disaster Planning Communications from Sprint cell sites are backhauled with various combinations of Ethernet, copper. fiber, and microwave systems. Most Sprint hub locations are placed on bi-directional fiber rings. These rings significantly reduce the chance of network failure due to third party fiber damage, equipment failures or other potential causes of sen ice interruptions. Sprint's radio network provides significant ,.., overlapping coverage areas vv hich often allow cell sites to fully or partially compensate for a neighboring cell site. In an effort to minimize service impact „hen a site is down. Sprint maintains a fleet of Cell Due Date: September 8, 2017 Page 25 RFP 17-13534-S Cellular Phone Services and Devices Sites on Wheels (COWS) H hich are portable self-contained cell sites. COWs can be deployed to restore coverage from a damaged site or provide additional capacity in the immediate vicinitN of an incident. Switch Disaster Planning Sprint has implemented a distributed architecture for interconnection redundancy utilizing dual fiber facilities at switch locations. Switch locations have battery backup as Nell as permanent generators. In addition, site reco\ erg plans ha\ a been developed for all major sw itch locations. prioritizing available options for relocation, and ensuring agility when faced with disaster recover) issues. Most switches also have tap boxes that readily connect to the output of a portable generator in the event of primary generator issues. Overall Network Performance Management Efforts The performance of Sprint's networks is monitored 24 hours a day, 7 days per week and 365 days a year by the Network Monitoring Centers. In addition, local switching offices staffed by trained technicians and management coordinate with these larger operations centers, to ensure that Sprint's networks are properly maintained. Network Restoration Prioritization Sprint's Business Continuity Management Team Aorks as a customer advocate %%hen large net%Nork outages occur. The team %Norks closely with network recovery teams to establish customer prioritization once the backbone, TSP (Telecommunications Sera ice Priority) and Critical Life Circuits are re- established. Sprint has an established cell site classification and service restoration process. Sprint's preparedness %%ith hardware, systems at an alternate site is as folloA s: If referring to a Sprint Data Center, The IT Incident Management Team identifies and prioritizes the recovery of IT applications b) using the Design for Criticality' (134C) process which follo%Ns the business strategy of "Serve, Sell, Bill, Report". This criterion allows IT to assess and align each application based on the business function priority and impact to Sprint to a specific Design Class. An Application Alignment process is used to determine the priority of the application in the recover) timeline. If referring to Network Assets, Sprint's Network Team compliments its assets with third parties when large network outages occur. Sprint has a very robust emergency response and disaster recovery plan which enables quick restoration of impacted services following a disaster. Sprint mitigates congestion risks through traffic management algorithms to handle the overload surges in traffic. Additionally, Sprint's well trained and exercised disaster recovery response teams proactively monitor congestion and performance of the wireless network and determine the appropriate course of action. This may include performing parameter changes, adding additional capacity to the network via radio installations to cell sites and/or by adding additional backhaul. Cell Site On -Wheels (COW) and Satellite On -Light -Trucks (SatCOLT) ma) also be used to replace and/or expand Sprint's foot print or add additional capacity to the network. Engineers use traffic history to provision network resources to support busy -hour traffic for cellular networks. Third parties are used to perform various functions such as reconnaissance, generator deployment refueling, equipment repair, etc. Special Event Planning Special events have the potential for adversely affecting the customer experience due to greatly increased w ireless traffic demands. Sprint has a mature special events process with dedicated project management personnel and a cross -functional management tool. Teams archive records of recurring special events and le% erage capacity planning teams in implementing enhancements to optimize the customer experience. Sprint has used its experience in managing very large temporary users at NASCAR events to manage other special events. As an example, Sprint interfaces with the NCC Due Date, September 8, 2017 Page 26 RFP 17-13534-S Cellular Phone Services and Devices (National Coordinating Center for Communications) in managing capacity needs at National Special Security Events, NSSE. D. Billing*: 1. Discuss ho\\ charges for cellula02-\\ ay phone calls are calculated. Will the rate be the same for 24 hours per day 7 days a \week" If not. discuss other rates and the hours a\ ailable. When a new unit is activated, the monthly service charge is prorated from the date of activation to the billing cycle date, and then one month in advance. If changing from one rate plan to another rate plan during a billing cycle, the monthly charge from both the new plan and the old plan will be prorated based on the date the swap is performed. Monthly service charges are not prorated when a unit is deactivated. ?. Explain and other charges; costs, fees, etc., that the City could will incur by using the Proposer's Cellularl2-\va\ services. Discuss am_ minimum charges that a ill be incurred by the City. The following charges may apply to the monthly invoice of The City. Sprint will honor any validly documented exemptions claimed by The City. Fee Amount One -Time Fees Account Set-Up/Activation fee No Charge Shipping fees may vary based on Shipping and Handling Fees individual delivery requirements. Sprint offers a variety of shipping methods to suit the needs of The City including Ground, 2- day and Overnight. Pro -Rated Early Termination Fee for Termination Fee (for Terminations prior to 20 months active Advanced Devices between $100 service) (minimum) and $350 (maximum) per line For all other devices a pro -rated Early Termination Fee of between $50 minimum and $200 maximumper line. Wireless Local Number Portability (WLNP) Transferring current cellular phone numbers to Sprint No Charge handsets Per -Use Fees Directory Information 411 fee $1.99 per call, plus airtime Call Forwarding Included in most plans Operator Assisted Calls Billed by 3rd parties, so costs will vary plus Airtime charges will apply Callinq Card Placed Calls Airtime charges will apply 911 Calling No Charge Non -Emergency Calling #77. 311, etc. No Charge Wireline termination fees No Charge Interconnect charges No Charge Due Date: September 8, 2017 Page 27 RFP 17-13534-S Cellular Phone Services and Devices Fee Amount Standard Overage I Additional Per Call Charges U.S. Long Distance No Charge Direct Connect No Charge Group Connect No Charge $0.20 per Participant International Direct Connect $10 Unlimited pling of Optional Monthly Buy -Up Options (not Stand-alone) Sprint Global Roaming $0 Sprint International Connect Call & Text $15 Mexico and Canada Plus $5 $5 Japan Roaming Plan - unlimited voice, data and text while on the Japan GSM network. AppleCare+ - Extends 90 day complimentary technical support and 1 year limited warranty to two years. Note: On 6s $99/$129 & 6s+ models plan amount is higher. Monthly Taxes, Fees & Surcharges* Federal Universal Service Fund (FUSA) Surcharge — end user 5.06% Federal Universal Service Fund (FUSA) surcharge for all toll and international revenue — end user 17 10% Industrial Funding Fee (IFF) — Only applies to the FSS 75% contract TRS charge Approximately 0.073% Gross Receipt Recovery Fee if required by State 0.39%-5% State E911 fee if required by State Statutory (Per Unit) Additional Monthly Fees* Administrative Charge — IL/Residential Customers only $1.50 per unit Regulatory Charge — IL/Residential Customers only $0.40 per unit * Additional charges may apply and may vary by market, including state and federal taxes. These are standard charges only, and may vary by rate plans. Prices are subject to change without notification. Sprint Fees are not taxes or government required charges. 3- Describe how invoices %x ill be detailed so as to indicate all calls placed from or received by a telephone, including number. City and State of number. date, time of call and cost of call. Describe how the electronic billin %%ill be handled and the formats aN ailable for the invoice. Describe what media billing %% ill be provided in. Pro%ide samples of invoices that show the aboxa requirements. Sprint is committed to offering flexible billing and reporting, to meet your business needs. Our billing system, Ensemble, can be used to provide The City with a hierarchical (tiered) account structure making it easy to align Sprint billing accounts to The City internal accounting practices. Included will be summary charge and usage information along with the detail you'll need to review and control usage and costs. Several additional billing options are available to receive your billing data: eBill, paper invoices (hard copy), Electronic Data Interchange (EDI), Data Direct, Enhanced Account Management (EAM) and Sprint Business Invoice Analytics (SB1A). Due Date- September 8, 2017 Page 28 RFP 17-13534-S Cellular Phone Services and Devices All Sprint wireless services are detailed on one invoice per liable account. Our invoices provide itemized monthly recurring charges and detailed information various features and usage. The standard invoice breaks out service charges by cellular, messaging, data and third pam, Direct Connect, other and standard service charges. A separate equipment summary section displays equipment charges and supporting detail like PO# and subscriber number, if applicable, for both the paper and billing products. All taxes and fees are also listed separately. Any discount, adjustment or credit applied to the account during the billing cycle is listed in the Adjustments section at either the account or subscriber level. The call detail section of the paper invoice lists all cellular usage detail by call, for each subscriber on the account, providing specifics on call length, date and time. The billing products typically provide the same type of call detail on all usage types unless specified by the customer to omit. 4. Discuss how the City will resole invoicing problems or receipt of late monthly bills. Where is the person located kith \hom the City \\ill discuss problems? Who \\ill this person be? Sprint will assign a direct contact for support services through our Assigned Care Organization. An Assigned Care Team will handle all post -sales support with the responsibility for ongoing billing maintenance, customer sen ice, will participate in quarterly customer discovery revieN%s and rate plan analyses, and will also handle customer service and billing related escalations. If The City disputes a charge in good faith, you may withhold payment of that charge if you (A) pay all undisputed charges on or prior to the Due Date; and (B) within 30 days of the Due Date, provide Sprint w ith a written explanation of your reasons for disputing the charge. The City must cooperate with Sprint to resolNe promptly any disputed charge If Sprint determines, in good faith, that the disputed charge is valid. Sprint will notify The City and, within five business days of receiving notice, The City must pay the charge or invoke the negotiation process in the Agreement. If Sprint determines, in good faith. that the disputed charge is invalid. Sprint N4ill credit The City for the invalid charge. Disputed charges for dropped calls can be credited to your account by dialing *2 or by going to our website at �XNNN%.sprint.com. The credit is then listed in the Miscellaneous Credit portion of the invoice. E Chanve ON er Process: 1. Describe ho%% the Citx %%ill be converted to the proposed cellular 2-N%a% sen ices «bile keeping existing phone numbers. The City expects that the cutoN er to these sen ices %%ill be done N%ithout interruption of cellular 2-x%ay phone sen ices and at no cost to the City. Sprint has read, understand and NAM comply. The City will be required to provide the following information to begin the process of porting your numbers to Sprint sen ice. Generally, this information appears on an invoice. Billing name and address Account number or last four digits of Social Security number/Tax ID Phone number you wish to port Pass,Aord (if applicable) The information provided needs to be exact. Any deviations from your account information (i.e. spelling errors, abbreviations, etc.) may result in delays in the porting process. Due Date: September 8, 2017 Page 29 RFP 17-13534-S Cellular Phone Services and Devices Once your request has been submitted to transfer your numbers to Sprint, the information is sent electronically to the carrier who currently carries your phone numbers. That carrier N%ill validate )our billing or other appropriate information, as well as your phone numbers. If any of this information does not match your current listing m ith that carrier, they may send a request back to Sprint that the phone number cannot be released due to a discrepancy. Sprint will then contact The City to clarifj or correct any issues. Porting) our numbers to Sprint will also require new devices. Your port order will be timed so N% ireless devices Hill arrive before old deices have been deacti-vated. Some carriers are providing a number - guarding functionality which may force you to call your current carrier to get your number released. Sprint does not subscribe to that function and will not impede your ability to choose the carrier you feel is right for you. 2 Also in the situation of a mass changeox er of a t) pe of phone the Cit) is using during the term of the contract (instigated by the proposer) shall not be liable for the expense of the phones or accessories. In the normal course of technology evolution and enhancement, Sprint continual!) updates and upgrades its networks, Products and SerN ices. In some instances, these efforts will result in the need to ultimately replace or discontinue certain offerings or technologies. In such e\ ent, Sprint will undertake such efforts in a customer -focused and commercially reasonable manner. Accordingly and notwithstanding anything in this Agreement to the contrary, Sprint reserves the right, in its sole discretion, after providing the notice set forth in subsection B WON%, to: (1) migrate The City to a replacement technology; or (2) discontinue any Product, Service, network standard, or technolog) without either party being in breach of this Agreement or incurring earl) termination liability relating to the discontinuance of the affected Product, Service, network standard, or technology.. 3 Describe if the City \N if be able to retain the existinu number,, in service. 1 f not hox� the ne\% numberinc s\ stem \N ill take effect. Before a telephone number previously used with another carrier can be used on the Sprint Networks, Customer must provide information about the account with the other carrier, such as the account number, last 4 digits of social securit} number or tax identification number, telephone number, 5 digit zip code and password, if applicable, and purchase wireless Products from Sprint. Until the port from the previous carrier is successful, the Sprint wireless Product H ill only be able to call 911 and Sprint Customer Care. Once the port is completed, Customer's old device will no longer work. However, due to system limitations and issues outside Sprint's control, some requests to port a telephone number from another carrier to Sprint, or from Sprint to another carrier, may not be successful. } Other: l . In the e\ent that a cellular2-way phone is cloned b) a hacker and the number is being used b) an unauthorized user. ho\x does )our comparm check for this Lind of acti\ ity and A%hat �%ould the Cirri's liabilit\ be? Sprint takes fraud seriously, and has put in place a variety of personnel, technologies, and procedures to prevent fraud and counter it N lien it does occur. The following is a high -lei el o\ erview of Sprint's Fraud Management program. To preserve its integrity, many of the details are and confidential and cannot be shared. Due Date: September 8. 2017 Page 30 RFP 17-13534-S Cellular Phone Services and Devices Fraud Prevention Procedures Sprint's network customer authentication and registration protocols meet or exceed industry fraud prevention standards. At a high level, Sprint's fraud monitoring, investigation, confirmation and countermeasure processes for wireless telecommunications fraud invol,.es highly trained fraud investigation specialists leveraging wireless usage, activity and transactional focused monitoring tools. Sprint also instructs our Customer Care employees to bew are of common indicators of fraud during the purchase, activation, and payment of wireless service. To preserve the integrity of the Sprint Fraud Management program, we do not divulge the particulars of our end -to -end fraud management processes. Fraud Prevention Technology CDMA technology provides a high level of security against fraudulent use of services, including cloning. Any time a mobile phone is powered on, or a call is placed or recei,. ed, a registration request is sent to the mobile to identify itself, and an authentication process takes place between the Home Location Register (HRL) and serving MTX (a component of the DMS-100 switching platform). A copy of the HLR authentication data is placed in the serving MTX's Visitor Location Register (VLR) database for subsequent authentication. Re -registration can also be triggered based on a timer value or a change in the mobile's location. During registration, the mobile's Mobile Identification Number (MIN) and Electronic Serial Number (ESN) are authenticated against the HLR or VLR data. Sprint Fraud Management also deploy s a number of activity- and transactional -focused monitoring tools to quickly detect and mitigate fraudulent activity. To protect the integrity of our Fraud Management -- program, Sprint does not provide specific details about these tools. Fraud Monitoring Sprint Fraud Management receives near -real-time usage -record visibility for the majority of Sprint product and services. When fraud is suspected and/or confirmed. Fraud Management will place either a sen ice hotline (redirection of all outbound transmissions) on the impacted subscription or suspend the sen ice. The action taken depends on the type of fraud activity. For wireless industry -specific fraud (network/technical fraud), a rule -based usage fraud profiler system helps support the investigative process. However, the fraud investigator mad need to contact the designated end user of the device associated with suspicious dialing activity to complete the fraud confirmation process. Sprint reserves the right to coordinate a number change and or device change to circumvent technical fraud activity. These changes will likely be preceded with a service hotline/suspension. For subscription fraud, if the entire account is confirmed as fraudulent, service suspension will occur. If not all subscriptions under a master account are confirmed as fraudulent, then only the confirmed fraud account(s) will be decommissioned. Fraud Resolution Timeframes Sprint responds to and resolves fraud activity and as quickly as possible. Resolution timeframes depend upon the number of devices, type of fraud, and the timeframe in which the fraud activity is reported. Sprint's Fraud Management mission is to detect and mitigate fraud early to diminish the impact to The City. A dedicated Fraud Victim Assistance team, coupled with customized per -fraud activity-t) pe mitigation processes, secures a positive customer experience in the event of fraud. Fraud detection and prevention is achieved by deploying wireline and wireless industry -specific fraud -detection measures customized to Sprint's networks and customer base. If fraud is suspected, the countermeasure applied to stop the Due Date: September 8, 2017 Page 31 RFP 17-13534-S Cellular Phone Services and Devices fraud varies per fraud activity type. In each case, prompt and customer -focused fraud activity, mitigation assistance is provided. Countermeasures and Billing Credit Process In the event The City is confirmed as a fraud victim, Sprint Fraud Management personnel will outline countermeasures and applicable billed -fraud -activity credit processes. Fraud actiN ity countermeasures can Nary based on fraud -activity type. Credits for fraudulent usage that has already been applied to your Sprint bill can Nary depending on circumstance. If the fraud occurred outside of your Home Service Area, such as in a domestic and/or international roaming network, fraudulent -usage credit adjustments may take more than one billing c) cle, depending on the frequency and timeliness of the roaming -market service provider's transmission of the appropriate usage record file to Sprint. Suspected Fraud and Lost/ Stolen Equipment Notification Process If you have a lost or stolen wireless device or suspect fraud on an) The City account, please contact Sprint Customer Care available 240 by dialing *2 on your wireless phone or calling 800-927-2199. If appropriate, the Care representative will refer )ou to Fraud Management. You %%ill not be responsible for Lost'Stolen usage after notice has been received by Sprint. Usage Dispute Process If your users dispute usage, the appropriate Care representative will evaluate the claim and refer to appropriate dispute management department for follow up investigation. If the claim is affirmed, -^ adjustments will be applied in next billing cycle. Identity Theft Victim Assistance Identity theft is one of the fastest gro" ing crimes in the nation. Sprint is committed to helping consumers combat identity theft as quickly and painlessly as possible. Identity theft occurs when someone uses your name, address, Social Security number (SSN), or other identifjing information without your knowledge to commit fraud or other crimes. In the telecommunications industr), an account is established using this stolen information to a%oid paying for services. This act is commonly referred to as subscriber fraud. For information on Sprint's N ictim assistance for identity theft victims. go to: IMP: ,INWv.sf?rint.com and type "identity theft" in the Search field. SPAM Prevention Sprint's Corporate Security group continually monitors our network for suspicious or fraudulent activity. To date, SPAM messaging has not been reported as a common problem for our NN ireless email or short messaging service. Message lengths of 128 characters for wireless email and 160 characters for short message serN ice are somewhat prohibitive for SPAM messaging. If cellular de\ ice is stolen. Is there tracking capabilit\? If you have a lost or stolen wireless device or suspect fraud on am The City account, please contact Sprint Customer Care available 24x7 by dialing *2 on your wireless phone or calling 800-927-2199. if appropriate, the Care representatiN a will refer 3 ou to Fraud Management. You NN ill not be responsible for Lost Stolen usage after notice has been received by Sprint. ^*, Is there tracking capabilitN" Yes, Sprint Workforce Locator is a powerful yet affordable web based location solution that uses GPS to monitor and track the location of 3 our mobile workforce in near -real time through their GPS-enabled Due Date September 8, 2017 Page 32 RFP 17-13534-S Cellular Phone Services and Devices mobile phones. Deployment is easy Hith no extra hardware to buy, no sof %%are to install on mobile devices and no additional IT resources required. With Sprint Workforce Locator, here's what you'll be able to do: Monitor worker location — View location individually or by group, % is a zoomable, cltckable map, right on your My Sprint account page. Locate 3 our employ ees in near -real time ti ith the ability to send them messages and directions. Automatic Tracking — Active and scheduled tracking allows the Administrator to receive automatic location updates. View location history from the application or receive reports %is e- mail Dispatch PC -to -phone messages — Just point -and -click to send messages to one or all of your orkers at once. Find points of interest — Locate the nearest gas station, ATM. bank or restaurant, based on your worker's current location. Send bilingual driving directions — Pinpoint a driver's locations and help them find the easiest route to their next job or back to the office. Compete with larger enterprises — if3ou are a small or medium business. Sprint Workforce Locator is cost-effective and provides the service quality and efficiency ) ou want, need and expect. Save money by creating a streamlined process for monitoring )our workforce. In addition to getting automatic reports you can cut doN%n on fuel costs, find optimal routes, and reduce administrative paperwork by utilizing the easy to use application. 3 Is there a possibilit\ of pooling cell phone ooice, data or texting usage to decrease the amount of per phone usage costs? Current Plans (Business Share & More) City of Lubbock is on include: Unlimited Talk & Text with Pooled Data. Current Data Pool is 30OGB that allows Unlimited Number of devices added to. Larger Data Pool is available for Business Share & More Plans. ERT Go -Kit Plan is available for Feature Phones and Smartphones. Includes Unlimited Text Messaging, $0.06 per Minute for Domestic Cellular Calling with Domestic Long Distance. Data cost for Smartphones is $0.25/MB used. Monthly cost for Feature Phone ERT Go -Kit Plan is $6.25 and Smartphone ERT Go -Kit Plan is $10.00. Discounted Rate Plans are available forNon-Subsidized: Discounted Devices: $11.99 for Unlimited Talk & Text %k 2GB Data, $18.99 for Unlimited Talk & Text w.4GB Data, $25.99 for Unlimited Talk & Text w 6GB Data and $29.99 for Unlimited Talk-Text/Data. Hotspot feature capable based on Data Allotment of Plan, Unlimited Data Plan limited to 1 OGB Hotspot use. 4. Is there a set amount of long_ distance free xN ith each phone or in a pooled plan? Please explain. Domestic Long Distanced is Included on all Sprint Rate Plans. 5. List local businesses to which N ou provide similar cellular ?-a a\ sen ices that hax e 100 or more cellular phones. Indicate name of business, number of cellular phones. person to contact and their telephone number. Please see completed City of Lubbock Reference Form. Due Date- September 8, 2017 Page 33 RFP 17-13534-S Cellular Phone Services and Devices 8 GENERAL CONDITIONS 1. The Cellular 2-NN aN phone sen ices proposed must meet Federal, State and PUC requirements. The Proposer shall be responsible for including all items required by these regulations eN en though these items may not be requested in these specifications. Sprint has read, understands and will comply. 2. An) omissions from these specifications shall not relieve the Proposer from the responsibility of furnishing the necessary information and costs required. Sprint has read, understands and will comply. 3. Proposer shall include one (1) original and three (3) copies of their Proposal, including illustratiN e and technical data cohering the proposed services. Also include a sample contract and warrantN description. if applicable. Sprint has read, understands and will comply. 4. Proposer shall include the financial inllonnation for the Proposer and the Proposer's parent compam . if am. Sprint audited financial statements, quarterly earnings and other financial information are available on the Sprint website at littp:llinyestors.sprint.com. Asa publicly traded company, and according to current SEC regulations, we must refer you to our Annual Report and 10-K filings for this information. We also appreciate your efforts to help us reduce costs and the use of paper by viewing our statements online. Sprint's annual IOK filing can be found at http://investors.sprint.com'financial-informationisec- filinRsYdefault.aspx. Highlights of Sprint's fiscal 2016 financial results are listed in the following table: Consolidated Results Selected Unaudited Financial Data ($ in millions) Year Ending March 31, 2017 Year Ending March 31, 2016 Fiscal2016 Fiscal2015 Net operating Revenues 33,347 32,180 Operating loss income 1,764 310 Adjusted EBITDA 9,934 8,146 Net Loss 1,206 1,995 Ca Ex 3,875 6,972 Obtaining Lower Cost Funding to Retire Higher Cost Debt We continued to execute our financing strategy of diversifying its funding sources, lowering its cost of capital, and reducing its future cash interest expenses. During the quarter Sprint replaced its $3.3 billion unsecured revolving bank credit facility with a new $6 billion secured credit facility, consisting of a $4 billion seven-year term loan and a $2 billion four-year revolving bank credit facility. At closing, the company borrowed S4 billion on the term loan facility at a rate of LIBOR plus 250 basis points, which is about half of Sprint's current effective interest rate. The company also retired approximately $1.6 billion of debt maturities with higher interest payments in f the quarter, including $1 billion of 9.125 percent senior notes, $300 million associated with its Network LeaseCo facility, and $250 million related to the early retirement of tranche 4 of its EDC facility. Due Date, September 8, 2017 Page 34 RFP 17-13534-S Cellular Phone Services and Devices Total liquidity was $10.9 billion at the end of the quarter, including $8.3 billion of cash, cash equivalents and short-term investments. Additionally, the company has $1.2 billion of availability under N endor financing agreements that can be used toward the purchase of 2.5GHz network equipment Sprint's Fiscal 2016 Net Revenue Breakdown: Net Operating Revenue ($ in millions) Wireless Wireline Wireless services $23,808 Wireless equipment $7,979 - Voice $649 Data $166 Internet $1,147 Other $81 Total $30,377 $2,043 Note: Figures are consolidated = Wireless + Wireline — Eliminations, thus the financial breakdowns do not add up. Eliminations represent the revenue for the wireline business contributing to the wireless revenues. In a consolidated view, it is netted out. 9 PROPOSAL FORMAT r- 9.1 Prefacing the proposal, the proposer shall provide an Executive SUnlmaD of three (3) pages or less, %Nhich ci%es in brief, concise terms. a summation of the proposal. Include descriptions of primary and alternative configurations, The proposal itself shall be organized in the follo��ing format and informational sequence: 1. Letter of Transmittal: The letter of transmittal should be physicall) signed by an officer of the firm and include the 170110N% ine: ■ Narne. address. and identification number (SSN or FEIN) of the respondent. ■ Name, title and telephone number of the indiN idual authorized to commit the respondent, if different from above. ■ Name, title and telephone number of the individual to be contracted regarding the content of the RFP proposal. if different from abo\ e. ■ City and state of respondent's corporate headquarters, if different from above. ■ A statement ensuring validity of the proposal for at least ninety (90) day s. ■ A statement that the respondent understands and \\ ill comply X\ ith the ),arious clearance procedures required by the Cit) including equal opportunity and tag clearance certification. Sprint has read, understands and will comply. 9.2 Business Oreanizations: State full name and address of )our organization and identify parent cotnpany if you are a subsidian. Specify the branch office or subordinate element, mhich \eill perform. or assist in performing, \%ork herein. Indicate whether you operate as a corporation, partnership, or individual. Include the State in which incorporated or licensed to operate. Sprint Solutions, Inc. ("Sprint" or "vendor"), a Delaware corporation with offices located at 6200 Sprint Parkway, Overland Park, KS 66251. The Federal Tax ID Number is 47-0882463. Due Date: September 8, 2017 Page 35 RFP 17-13534-S Cellular Phone Services and Devices 93 SN stem Concept and Solution: Define in detail \ our understanding of the problem presented earlier in this request for proposal and your sy stem solution. Pro\ ide all details required in addition to those facts N ou deem necessarn to e\ aluate N our proposal. Sprint has provided the City a customizable integrated wireless and N%ireline communications solutions %which will enable the City to communicate across jurisdictions no matter what task they are w orking — enforcing the law, extending public services, maintaining infrastructure, or ensuring continuity of government in time of crisis. In addition, Sprint has created a customized pricing offer to specifically address your stated requirements, please see our Transmittal Letter and Attachment A for additional details on our pricing offer. We look for\%ard to maintaining and growing our relationship as well as continuing to provide the City with world class wireless services and products. 9.4 Proiect Management Structure: Prot ide a general explanation and chart, N\ hich specifies project leadership and reporting responsibilities. If use of subcontractors is proposed, identify their placement in the primarn management structure, and provide internal management description for each subcontractor. The Sprint Project Manager will own and manage the overall project, including the following: Prepare fonnal project plan, identify tasks, identify appropriate team participants, assign responsibilities and due dates Conduct project kickoff meetings Conduct implementation planning session(s) with the Sprint Account Team and The City Coordinate review and approval of implementation plan Conduct internal and external status meetings Manage internal teams as required Resolve project roadblocks through escalation Provide project documentation Sprint Project Management Processes The Sprint Project Manager will have overall responsibility for the project and will work closely with The City to ensure a successful implementation, based on contract requirements. Upon contract award, The City should appoint an internal project point -of -contact who will be an integral part of the project process. Five basic processes belong to most projects: Initiating Process Planning Process Execution Process Controlling Process Closing Process Often they are interrelated or overlap because the result of one process is required to complete one of the other four. Initiating Process The Initiating Process involves gathering project resources to accomplish the work involved in the project. Involvement of a Sprint Project Manager is typically based on the size and complexity of the project. If Sprint Project Management involvement is warranted, the Project Manager w ill be assigned. The Sprint Project Manager will schedule the project kick-off call. Due Date September 8. 2017 Page 36 RFP 17-13534-S Cellular Phone Services and Devices Planning Process The next step, the Planning Process, is most critical since it customizes a plan of action to meet )our requirements for a successful project and it is the foundation from which the Sprint Project Manager will N%ork. The invol-, ement of The City is crucial so your business environment is represented and your expectations are communicated and met. Execution Process In the Execution Process, the Sprint Project Manager coordinates the resources to carry out the plan. The Sprint Project Manager and the Project Team must coordinate and direct the various technological and organizational interfaces which exist in the project. In addition, the Sprint Project Manager will communicate the project's status, based on the communication plan. Controlling Process In the Controlling Process, the Sprint Project Manager monitors project performance using the methods established in the project plan. The project team monitors and measures progress and NNill take correcti%e action as needed to ensure project objectives are met. Some monitored objectives include: Ensuring project qualiq Adherence to the project schedule Managing risk Managing change control Closing Process In the Closing Process, the activities for implementation have been completed. The Sprint Project Manager compiles a project revie%N and documents all lessons learned. A project closeout meeting will be held with Sprint and The City to evaluate the project and confirm we meet the project's success criteria. Sprint Project Management Summary While selecting your telecommunications solution provider, keep in mind, the Sprint Project Manager can facilitate, manage, and support a seamless, efficient conversion to Sprint and ensure a positive customer experience throughout the transition. 9.5 Prior Experience: Describe ueneral relexant corporate experience providing service to organizations similar in size. complexity and t) pe of go\ ernment. • List customer references. concentrating on organizations N\ ith similar em ironments, preferabl\ %N ithin the state. Even more preferable are customer references in the area. • A list of existing city, count, or other public entitN users of similar s\stems pro\ ided b\ the respondent must be included. Please gixe the client name. contact person, address. telephone number, and number of cellularr2-«a} phones These references must have a minimum of 100 cellular 2-%%aN phones. Please see completed City of Lubbock Reference Form. Due Date September 8, 2017 Page 37 RFP 17-13534-S Cellular Phone Services and Devices 9.6 Personnel: Include names and qualifications of all professional personnel who NN ill be assigned to this project. State the primary NNork assigned to this person and the percentage of time each person \\ill devote to this \\ork, Identify key persons by names and title. ldentifi key persons by names and title. Pro\ide all resumes. Scott Long — Public Sector Market Manager (Sales & Primary point of contact) Jeffrey Allen — Solutions Engineer (Technical Solutions & Technical Support) Cathey Greenfield - Texas Public Sector Sales Manager (Sales & Secondary point of contact) Justin Mondragon - Business Account Support Specialist (Customer Care Support) Scott Odom - Implementation Project Manager (Implementation & Deplo)ment) 9.7 Authorized Neeotiator: Include name, address and telephone number of person in your organization authorized to negotiate contract terns and render bindinc, decisions on contract matters. Scott Long, Public Sector Market Manager Scott. lonurtZspri nt.com (972) 791-8619 Office (972) 999-3298 Mobile 9.8 Cost Proposal - Complete a cost proposal evaluation matrix for the equipment specified. Be sure to indicate the costs for each deice type. Be sure to include discounts, where applicable, and type of payment (monthly, annually, etc,) Sprint has read and understands. 10 ANY ADDITIONAL COSTS MUST BE CLEARLY INDICATED I O. I Exceptions: airy exception to this RFP must be explicitly indicated. Sprint has read, understands and will comply. 11 ACCEPTANCE TESTING The successful respondent shall demonstrate a complete capability to maintain compliance ►\ ith this proposal specification. Sprint has read, understands and will comply. 12 PRICING Please exhibit in Attachment A pricing per unit. Sprint has read and understands, please see completed Attachment A. Due Date: September 8, 2017 Page 38 City of Lubbock, TX RFP 17-13534-SS Cellular Phone Services and Devices II. GENERAL REQUIREMENTS INTENT Exhibit B a) The City of Lubbock (hereinafter called "City") is seeking proposals from interested firms and individuals, (hereinafter called "Proposer") to provide Cellular Phone Services and Devices. b) Offerors are invited to submit demonstrated competence and qualifications of their firm for providing these services. c) The information contained within this document is intended to provide interested firms with the requirements and criteria that will be used to make the selection. 2 CURRENT ENVIRONMENT The City of Lubbock has approximately 230 Smart phones, 30 non -smart and 20 rugged wireless phones in service. Based on the results of the RFP and need, the number of cellular/2-way phones needed may change. 3 SCOPE These specifications encompass the requirements for Proposer response via sealed proposals for cellular/2-way phone services. The responder to this Request for Proposals shall be solely responsible to ensure that the services offered shall meet the City of Lubbock's requirements. 4 PROPOSER RESPONSIBILITIES The Proposer shall bear the following responsibilities: 4.1 Demonstrate, by local references, prior to acceptance of proposal that the cellular/2 way services being proposed to the City of Lubbock will perform as represented in the proposal. (Cellular/2-way phones should be available for a trial period during the RFP process to confirm service availability) 4.2 Provide complete, turnkey, swap -out of cellular/2-way phones and accessories (car & wall chargers, and cases or belt clips) for the City of Lubbock without any interruption in service. 4.3 Provide training and appropriate documented instructions to the City of Lubbock for the use of its proposed cellular/2-way services. 4.4 Provide fixed price services for one (1) year, with the option of three (3) one (1) year extensions. 4.5 Provide local Customer Care Center or service facility for all phone repairs and replacements; and for phone accessory repair and replacements for the entire length of the contract. 4.6 Furnish a map, indicating the location of cellular tower sites that will be used to provide the cellular service included in this proposal and their coverage area. If the coverage area increases in size for other customers of the Proposer. Areas where roaming charges apply shall be clearly indicated. 4.7 If a government agency in the State of Texas is given a lower rate during the life of this proposal, the lower rate will apply to this proposal. 4.8 Legal venue for this proposal will be Lubbock County and Choice of Law for this proposal will be Texas. 5 RIGHTS OF THE CITY OF LUBBOCK The City of Lubbock reserves the right to award these services on the basis of responses to this RFP or with the State of Texas Contract, for cellular/2-way services, whichever is deemed solely by the City to be in its best interests. The City of Lubbock reserves the right to negotiate any and all parts of the proposals received, reject any and all proposals, or to accept selected components of any proposal. The City of Lubbock reserves the right to award these services for all existing number of phones, some of the phones or none of the phones, whichever is deemed solely by the City to be in its best interests. If a responding Proposer or their parent company has an agreement or proposal in effect with the State of Texas, indicate what the contract/proposal is and how it compares to your proposal to the City. b SELECTION CRITERIA 20% Quality of references received from business users of the Proposer's cellular/2-way services. 30% Ease of access to customer care center or service facility and coverage areas. 10% Adequacy of reporting (invoicing) to enable City to allocate charges by employee, i.e. electronic billing. (Including allowing showing the incoming phone numbers on the bill) 30% Net monthly cost to the City for cellular/2-way services. 10% Disaster plan for Cellular/2-way services. 7 DETAIL SPECIFICATIONS Proposer shall indicate to what extent the cellular services being proposed meet, exceed or falls short of the stated requirements. This discussion is to follow each specification description. Discussion such as "Meets all specifications" or "See attached specifications" do not qualify as explanations of what the Proposer is proposing. 7.1 Features: A. City of Lubbock is interested in the following features on some or all of the proposed devices and will need prices for these items in the proposal 1. Texting 2. Data 3. Internet 4. Group 2-Way B. Service: 1. Indicate the location of your service facility and ability to provide parts and equipment. Also, indicate the hours of operation. 2. Explain the procedure if a phone is stolen/lost on the weekends or after hours. 3. Discuss who will provide service to the City and what the response time will be for delivery of new or replacement phones or additional accessories. 4. In the event of a major problem, provide an escalation list of personnel that can be contacted. List name, title, location and contact phone number. 5. Explain the process when a phone model is being utilized by the City of Lubbock gets discontinued by the proposer especially how it relates to accessories for the phone, parts for the phone and replacement phones. C. Emergency Situation or Weather Issues: 1. In the event of an emergency incident, such as a weather related disaster, how would you ensure cellular/2-way phone service for our Emergency Management Team and Public Safety Group? 2. What would be your response time in activating this plan? 3. Do you have access to mobile towers to be delivered to an area of the City in need of coverage in this situation? 4. Describe how the Proposer ensures that Cellular/2-way phone services will always be available to the City including during severe weather conditions. D. Billing: 1. Discuss how charges for cellular/2-way phone calls are calculated. Will the rate be the same for 24 hours per day 7 days a week? If not, discuss other rates and the hours available. 2. Explain any other charges, costs, fees, etc., that the City could/will incur by using the Proposer's Cellular/2-way services. Discuss any minimum charges that will be incurred by the City. 3. nescribe how invoices will be detailed so as to indicate all calls placed from or received by a telephone, including number, City and State of number, date, time of call and cost of call. Describe how the electronic billing will be handled and the formats available for the invoice. Describe what media billing will be provided in. Provide samples of invoices that show the above requirements. 4. Discuss how the City will resolve invoicing problems or receipt of late monthly bills. Where is the person located with whom the City will discuss problems? Who will this person be? E. Change Over Process: 1. Describe how the City will be converted to the proposed cellular/2-way services while keeping existing phone numbers. The City expects that the cutover to these services will be done without interruption of cellular/2-way phone services and at no cost to the City. F. Other: 2. Also in the situation of a mass changeover of a type of phone the City is using during the term of the contract (instigated by the proposer) shall not be liable for the expense of the phones or accessories. 3. Describe if the City will be able to retain the existing numbers in service. If not how the new numbering system will take effect. 1. In the event that a cellular/2-way phone is cloned by a hacker and the number is being used by an unauthorized user, how does your company check for this kind of activity and what would the City's liability be? 2. If cellular device is stolen. Is there tracking capability? 3. Is there a possibility of pooling cell phone voice, data or texting usage to decrease the amount of per phone usage costs? 4. Is there a set amount of long distance free with each phone or in a pooled plan? Please explain. 5. List local businesses to which you provide similar cellular/2-way services that have 100 or more cellular phones. Indicate name of business, number of cellular phones, person to contact and their telephone number. 8 GENERAL CONDITIONS The Cellular/2-way phone services proposed must meet Federal, State and PUC requirements. The Proposer shall be responsible for including all items required by these regulations even though these items may not be requested in these specifications. 2. Any omissions from these specifications shall not relieve the Proposer from the responsibility of furnishing the necessary information and costs required. Proposer shall include one (1) original and three (3) copies of their Proposal, including illustrative and technical data covering the proposed services. Also include a sample contract and warranty description, if applicable. 4. Proposer shall include the financial information for the Proposer and the Proposer's parent company, if any. 9 PROPOSAL FORMAT 9.1 Prefacing the proposal, the proposer shall provide an Executive Summary of three (3) pages or less, which gives in brief, concise terms, a summation of the proposal. Include descriptions of primary and alternative configurations. The proposal itself shall be organized in the following format and informational sequence: 1. Letter of Transmittal: The letter of transmittal should be physically signed by an officer of the firm and include the following: Name, address, and identification number (SSN or FEIN) of the respondent. • Name, title and telephone number of the individual authorized to commit the respondent, if different from above. • Name, title and telephone number of the individual to be contracted regarding the content of the RFP proposal, if different from above. • City and state of respondent's corporate headquarters, if different from above. • A statement ensuring validity of the proposal for at least ninety (90) days. • A statement that the respondent understands and will comply with the various clearance procedures required by the City including equal opportunity and tax clearance certification. 9.2 Business Organizations: State full name and address of your organization and identify parent company if you are a subsidiary. Specify the branch office or subordinate element, which will perform, or assist in performing, work herein. Indicate whether you operate as a corporation, partnership, or individual. Include the State in which incorporated or licensed to operate. 9.3 System Concept and Solution: Define in detail your understanding of the problem presented earlier in this request for proposal and your system solution. Provide all details required in addition to those facts you deem necessary to evaluate your proposal. 9.4 Project Management Structure: Provide a general explanation and chart, which specifies project leadership and reporting responsibilities. If use of subcontractors is proposed, identify their placement in the primary management structure, and provide internal management description for each subcontractor. 9.5 Prior Experience: Describe general relevant corporate experience providing service to organizations similar in size, complexity and type of government. o List customer references, concentrating on organizations with similar environments, preferably within the state. Even more preferable are customer references in the area. o A list of existing city, county, or other public entity users of similar systems provided by the respondent must be included. Please give the client name, contact person, address, telephone number, and number of cellular/2-way phones. These references must have a minimum of 100 cellular/2-way phones. 9.6 Personnel: Include names and qualifications of all professional personnel who will be assigned to this project. State the primary work assigned to this person and the percentage of time each person will devote to this work. Identify key persons by names and title. Provide all resumes. 9.7 Authorized Negotiator: Include name, address and telephone number of person in your organization authorized to negotiate contract terms and render binding decisions on contract matters. 9.8 Cost Proposal: Complete a cost proposal evaluation matrix for the equipment specified. Be sure to indicate the costs for each device type. Be sure to include discounts, where applicable, and type of payment (monthly, annually, etc.) 10 ANY ADDITIONAL COSTS MUST BE CLEARLY INDICATED 10.1 Exceptions: any exception to this RFP must be explicitly indicated. 11 ACCEPTANCE TESTING The successful respondent shall demonstrate a complete capability to maintain compliance with this proposal specification. 12 PRICING Please exhibit in Attachment A pricing per unit. Exhibit C ReN ised City of Lubbock, TX RFP 17-13534-SS Cellular Phone Services and Devices Price Sheet Proposer's Name: ----Sprint Solutions Inc. (Sprint) _ Price per Month One each ruggedized cellular phone No data *Sprint Business Share Plans ric udes ;Please see additional details provided below Unlimited Texting • Unl mited talk and text on phones whi a on the Sprint network 515 00 Monthly Service - Car Charger Uni meted Direct Connect® and Group ConnectS on capable phones 50 99 Equipment P'ice & upgrade i Kyocera XTP g • Hotspot usage on capable smartphones and tablets using the shared data S30 Accessory Equ pment Cred 1 Belt clip/case International texting from US to more than 180 countries $ Retention Credit of $20 Per Device For One Year One each cellular phone non-ruggedized No data 'Sprint Business Share Plans Includes (Please see additional data Is crowded below Unlimited Texting Unlimited talk and text on phones while on the Sprint network $15 00 Monthly Service' Car Charger Unlimited Direct ConnectV and Group ConnEquipment0 on capable phones SO 99 Equipment Price & Upgrade Kyocera XTPI g • Hotspot usage on capable smartphones and tablets using the shared data S30 Accessory Equipment Credit Belt clip/case International lexting from US to more than 180 countries $ Retention Credit of $20 Per Device For One Year One each cellular Smart phone Unlimited Data Plan Unlimited Texting *Sprint Bus ness Share P ans Includes ,Please see addibonal data s pr ,ded below S35 00 Monthly Service' Car Charger • Unbmded to k and text on phones while on the Sprint network Unhmded Direct ConriecM and Group ConnertV on capable SO 99 Equipment Price 8 Upgrade iApp'e (phone 7 phones 530 Accessory Equipment Cred t Belt clip/case y, ' Hotspot usage on capable smartphones and tablets using the shared data $ Retention Credit of $20 Per Device For One Year • Internationa lexung from US to more than 180 countries One each cellular Smart Phone Limited Data Plan Sprint Business Share Plans •nciudes Please see additional detai s provided below Unlimited Texting Unlim led talk and text on phones white on the Sprint network S35 00 Monthly Service' Car Charger Unlimited Direct Connect0 and Group Connect® on capable phones SO 99 Equipment Price & Upgrade .Samsung Galaxy SO Belt • Hotspot usage on capable smanphones and tablets us ng the shared data 530 Accessory Equ pment Credit $ clip'case International taxiing from US to more than 180 countries Retention Credit of S20 Per Device For One Year One Car Charger One each Belt clip/case One Extended life Battery (estimated) Replacement phone (lost or stolen) ruggedized Replacement phone (lost or stolen) non-ruggedized Replacement phone (lost or stolen) Smart Phone Air Card for Data $ S29 99 P us 20% Discount = 523 99 (Device Dependent S30 Accessory Equipment Cred t Ii n Total Per Device, $ 319 99 Plus 20% Discount = S15 99 ,Device Dependent; S30 Accessory Equipment Credit, In Total Per Device, $ 329 99 Plus 20% Discount = S23 991 Mophie PowerStation M n S30 Accessory Equipment Cred t On Tota Per Device, $ 216 00 (Non -Subsidized Pricing $ 216 00 (Non -Subsidized Pricing Apple (phone 7 $649 99 (Non Subsidized Pricing $ Samsung Galaxy Se 5750 00 (Nor1-Subs-dized Pricing, 534 99 Unl mded Monthly Service' $ or S/0 00 Pooling Win Bus ness Share FREE Equipment Price & upgrade Other cost options such as pooling plans need to be detailed in an attached sheet. Please attach equipment list. Prepared by: d Title: ,' 1 ii , k3ate: / 7 Sprint' Business Share More Plans Your business needs more flexibility from wireless plans. Designed to work for business, these plans deliver more choice, simplicity and value. Shared Data Per month Max lines 20 GB $90 U p to 10 lines _ Plans include •Unlimited talk and text on phones 30 GB $150 Up to 15 lines while on the Sprint network 40 GB - $200 Up to 20 lines Unlimited Direct Connect' and Group Connect' on capable phones A data plan 50 GB $215 Up to 25 lines Hotspot usage on capable option to meet 60 GB $255 U to 30 lines p smartphones and tablets using the shared data your changing data needs. 70 GB $300 Up to 35 lines International texting from US to more Larger plans 80 GB- �340 - - Up to 40 lines than 180 countries offer up to 30% - _ price savings 100 GB $425 Up to 50 lines Data Carryover per GB on data -_ - - - Bring your data you didn't use into the 120 GB $510 Up to 60 lines next month. 14_0 GB $595 Up to 70 lines Carryover unused data up to the amount of your original plan data allowance Only available on shared data plan& 160 GB _ $680 Up to 80 lines with 20-200GBjmo 180 GB $765 Up to 90 lines 200 GB $850 Up to 99 lines 300 GB $1,050 Unlimited lines Simple. 500 GB $1,750 unlimited lines Shared data with no line limits. All prices and data allowances above per month •' Data allowances are while an the Sprint Network. Add I on network data usage S0.005/MB (S510B) 4 monthly access per device for smartphones basic phones- tablets, mobile broadband or laptop devices + additional 525 monthly access for discounted smartphones and laptops + additional $5 monthly access for discounted basic phones Individual Business Share More Plan Options Basic Phone 515/mo/line Data blocked for phones on this plan additional S5/mojline for discounted bask phones Poolable Tablet Plans $10/rno/line 100 MB of data per month, including hotspot usage $1 rJ/mo/line 1GB of data per month, including hotspot usage While on the Sprint Network Data only pools with other 1G0 MB and 1 GB Bus ness Share Poolable Tablet Plans on same account Unused pociable data does not carryover Sprint Business sprint.com/businesssharemore For fu to ms a cond t ons f sery „e a id ther m- to t nformati - n in uding coverage a- d • the, pla pric p ease rev ew y u Sp nt se v e agreer- e t a d . _. t spi t L OT Monthly charges exclude taxes and Sprint Surcharges (Intl. USF charge of up to 17.1%(varies quarterly), up to $2.50 Admin. and 404 Rep./line/mo. and fees by area (approx. 5-20%)). Surcharges are not taxes. See sprintu:om/taxesancifees. Plan: Activ. Fee: Up to S30/11ne Credit approva reo Early Termination Fee (sprint.com/elf} Other programs or equipment purchases may require a mi- imum sery ce term and up I.. 5350 me Ea y Termination Fee Plan Details: Offer ends 8/31 17 CL on y CL disc. unts do not apply Includes unl mated domes[ c Long Dista ce ailing and text ng while on the Spr t Network Data allowance as specified Third party content/downioads are add cha ge High steed data is access to 3G/4G data Each specified shared data amount is is own plan Other pans w th different shared data amounts may also be ava table Ask rep for details Pooled Data: 10OMB Tablet Plan and 1GB Tablet Plan on the same bi ling acc unt number may pool data Data is avai able for each tablet on the account on a first come first served basis Shared Data: Data does not share across plans or with other plans In.-ludes specified shared data am,-unt across all subs Ir data group for on network data usage Off network data allowance: 25MO for loomB plans; IDOMB for 20GB and above p ans Add'I off network data an be added by opt-1- - my for 25c/MB to tablets/MBB laptops Add'I on network data usage: 50.005/MB (SS/GB) Mobile Hotspob Usage pull, from your shared on -network data at owances in plan Massaging: Includes sending/receiving domestic texts ISMS) and pits/ videos thru texts (MMS) International Texting: Inc udes text ng from U.S.. U.S Virg n Islands. Puerto Rico and Canada Exc odes a dio, picture and vide- messages For list of countries visit spr nt com/'niernattona Usage Umltatiors: To Improve data experience f-r a majority of users. throughput may be im led var ed or reduced on the network Spr nt may te,m nate service If oY network roaming usage in a month exceeds (1) 800 min or a majo ly of m .; or (2)100MB or a majority of KB Prohibited network use rules apply see sprint.com/termsandconditions Data Carryover: Only available for on -network domestic data Unused month y data allowance from pr or month rounds up to the nearest KB and arries over from month to month Tota monthly data allowance, nclud ing carryover data is capped at twice the origlna monthly data allowance Unused carryover data is not edeemable for cash or redit and is not transferable and expires with plan change Applies from the first ful month bill cycle Sprint Global Roaming Add -On: Requires International capable phone and domestic sery �e plan on the account. Includes text messaging and data in select countries on GSM/GPRS networks only Voice: 20: per minute For a ist of available roam ng cities, visit sprint com/internat analroaming Not compatible with oche mil roaming services. Intl vo ce. text and data n other areas not ncluded are subject to app icable casual rate Monthly add-ons must remain active on customer's line of service fo• a full month after activating Not for extended international use primary usage must occur on our U S Network Se•vice may be terminated or testr clad for ex-essive roaring Commun cat ons with premium rate numbers not included Other Terror: Offers and coverage not availab a everywhere or for a I dev _ es/netwo•ks May not be combined w th other offers Restrictions apply See spri- Lcom for deta Is a 2017 Spr nt All rights reserved Sprint and the ogo are trademarks of Spr nt 165205e MV1234567 Appendix C to DIR-TSO-3432 Sprint Business WIRELESS VOICE PLANS PAGE PS Unlimited Feature Plan 2 Share More Basic Phone Plan 2 Sprint Flat Rate Business Plan 3 Sprint Business Fusion Feature Phone Plans 3 BYOD and FULL SRP ONLY DEVICE PLANS Sprint Plan for BYOD and FULL SRP Only Device Only — 2GB 4 Sprint Plan for BYOD and FULL SRP Only Device Only — 4GB 4 Sprint Plan for BYOD and FULL SRP Only Device Only — 6GB 4 Sprint Plan for BYOD and FULL SRP Only Device Only — Unlimited 4 SPRINT FLAT RATE BUSINESS PLAN — BYOD and FULL SRP ONLY Sprint Flat Rate Business Plan 5 WIRELESS VOICE AND DATA PLANS Sprint Public Sector All In Smanphone — Red Plus Hotspot 6 Sprint Public Sector All In Smanphone — Blue Plus Hotspot 6 Sprint Unlimited Series 65 — Plus Hotspct 6 Sprint Public Sector All In PTT Plan Smanphone - Series 75 Plus Hotspot 6 Sprint Business Fusion Plans 7 Business Share More Plans 6 Emergency Response Team (ERT) GO -KIT 9 WIRELESS DATA PLANS 3G/4G Connection Card Plan 10 Non —Sprint Inventoried Embedded Computing Connection and Router Plan 10 3G/4G Embedded Connection Plan 10 Tablet Plan 11 Share More Tablet Plan 11 Sprint Data Link 11 Sprint Static IF 11 Actsolt Vehicle Applications 12 Telenav Vehicle Tracker Solution 13 Telenav Asset Trasker Solution 13 Sprint Business Applications Add-Ons 13 Google Apps for Work 14 Sprint Data Access Plans for Business for Third Party M2M Devices 14 Spireon Fleetlocate Trailer Management Solution 15 Spireon Fleetlocate Asset Solution 15 Spireon Fleetlocate Fleet Management Standard Solution- UNBUNDLED DATA 16 Spireon Fleetlocate Fleet Management Basic Solution- UNBUNDLED DATA 16 Spireon Fleetlocate Fleet Management Advanced Solution - UNBUNDLED DATA 16 Spireon Fleetlocate Fleet Management Compliance Solution- UNBUNDLED DATA 17 Spireon Fleetlocate Fleet Management FL4 Essential Solution- UNBUNDLED DATA 17 Spireon Fleetlocate Fleet Management FL4 Standard Solution - UNBUNDLED DATA 17 Dailpad Solutions 18 Tax Fees and Link to device catalog list 19 Version Date: August 2017 (Back Home; WIRELESS VOICE PLANS PS Unlimited Feature Plan Your Minutes Share More Basic Phone Plan Your Minutes Cost Included Cost Included PS Unlimited Feature Plan $19.99 Unlimited (Single Customer Line only available for feature $15 D0 Unlim,fed Domestic Voice hones) Domestic Voice Plan includes Unlimited Nights & Weekends (Nights starts at 7pm), Unlimited Sprint Additional Access MRC per Customer Line for $5 oo Mobile-lo-Mobnlei Unlimited Direct Connect® and Group Connects, Unlimited Subsidized Devices N A Messaging, Nationwide Long Distance Included, Caller ID &Voice Mail Included, (1) The Share More Banc Phone Plan is only available for feature phones and is not available Roaming charges are included (2) Direct Connect and Group Connect ere available for Smanphones For each feature phone Subsidized Device that Customer activates on a on select devices Additional Direct Connects features including but not limited to. Share More Basic Phone Plan Customer will pay an additional 55 00 MRC The Share TeamDC. are available with certain devices and may be subject to an additional More Basic Phone plan includes unlimited Domestic voice text. Direct Connects, and charge Group Connects, provided that Roaming is limited to 800 minutes or a majority of minutes for voice Services Direct Connect and Group Connect are available only on select devices In addtton the Share More Basic Phone Plan Includes unlimited international text for text messages sent to, or received from, over 180 countries white a Customer Line is located in the United Stales (subject to the device's text messaging capability) Additional charges apply for text messages sent or received while a Customer Line is Roaming internationally More information is available at sprint comlmternational Data connectivity 3 for the Share More Basle Phone Plan is blocked Optional Features: Your Cost Minutes Included Optional Features: Your Cost Minutes Included TeamDC 250 250 Mlns TeamDC 250 250 Mins, IDlrecl Connect for groups up to 200 users) $150 $0 15/min. overage ;Direct Connect for groups up to 200 users) S2.50 $015 min overage TeamDC Unlimited TeamDC Unlimited Unlimited 0rect Connect for reaps to 200 users, $5.00 Unlimited iDirect Connect for groups u to 22 users $5.00 Canada International Voice Roaming Canada International Voice Roaming $0.20 Der minute $2.27 - $0 20 per minute $2.27 Sprint Worldwide Voice Plan $3,79 Sprint Worldwide Voice Plan $3.79 Sprint to AudioConferencing $3.80 Sprint to Aud*Conferencing $3.80 Integrated Office — Standard Package S3.04 Integrated Office — Standard Package $3.04 Inte 'rated Office — En2nded Package S6.08 Integrated Office — Expanded Package $6.08 Sprint Business Application Data Plan $7.60 §ennt Business Appication Data Plan $7.60 Unlimited International Direct Connect $7.60 Unlimited IntemaGoral Direct Connect $7.60 International Lor4 Distance Savl2gs Pan $3.04 international LorA Distance Savings Plan $3.04 Sprint Global Roaming Add -On $0.00 Sprint Global Roamina Add On $0100 Sprint Global Roaming Add -On Speed Data $15.00 Day Pass 100MB Sprint Global Roaming Add -On Speed Data Day Pass $15,00 Roami 100MB Da Pass NRC Roami 100MB Da Pass NRC 100MB Sprint Global Roaming Add On Speed Data 525.00 Waek Pass 200MB 00 Sprnt Global Roaming Add On Speed Data Week Pass $25. Roaming Week Pass 200MB Pass NRC RoamingWeek Pass 200MB Pass NRC 200MB Sprint G obal Roaming Add On Speed Data S50.00 2 Week Pass 500MB Sprint Global Roaming Add -On Speed Data $50 00 2 Week Pass 500MB Roaming2 Week Pass 500MB Pass NRC Roaming 2 Week Pass 500MB Pass NRC Page 2 of 19 Version Date August 2017 [Back Home] WRELESS VOICE PLANS Sprint Flat Rate Business Plan Your Minutes Cost included Sprint Business Fusion Feature Phone Plan Your nutes cost Included Sprint Flat Rate Business Plan $8.00 0 S not Business Fuson Feature Phone Plan $30.00 Unlimited Addition charges that are rat included above (roaming long distance etc f (Customer will receive a $15 monthly discount off of the Sprint Business Fusion Feature Plans Include Unlimited Nights 6 Weekends beginning at 9pm. Unlimited Sprint Phone Unlimited Talk and Text Plan MRC for Unsubsid¢ed feature phones I Mobile to Mobile and include Ca ler ID & Voice Mail at no additional charge. The Per Additional charges that are not included above, (roaming, long distance etc) Minute Rate for all vooe minutes used including Anytime Minutes = SO 05'Minule Plan includes unlimited Domestic voice. text. Direct Connect. and Group Connect. Unlimited Push -To -Talk is available for S5 NET MRC Activations on the above plan provided t Roaming is limited to 8l>0 minutes or a majority of minutes for voice are not permitted via a Business Solutions Provider (BSP) DIR Customers maythat Services Direct Connect and Group Connect are available only on select feature phones is have a maximum of 5090 of its Customer -Liable Active Units on the Sprint Flat Rate In addition, the Unlimited Talk and Text Plan Includes unlimited international text for text mateCustoof users o the Flat Rate Business Plans exceeds percentage Business Plan If the percentage of users Business messages sent to or received from, over 180 countries while the feature phone is located of the total number Active Units. Sprint reserves the reefs 50%reject States (subject to feature phone capability) Additional charges apply for text the Unitmessages new orders for the Flat Rate Business Plans until the 501. rate is achieved messages sent or received while Roaming internationally. m s Individua Liable lines are not eligible for this rate plan tonal Features: Your Cost Minutes included Mionall Features: Your Cost Minutes Included Sprint Business Fusion Feature Phone Unlimited Data 300 Messages. 300 Message Plan $3'� Plan ILess than 25 Corporate Liable Active Units on $5.00 Unlimited Data $0 20 mess average Business Fusion Plansf 1000 Messages Sprint Business Fusion Feature Phone Unlimited Data 1000 Message Plan $7.00 SO 20-mess overage Plan (25 - 99 Corporate Liable Active Units on Brisiness $4.50 Unlimited Data Fuson Plans Unlimited Sprint Business Fusion Feature Phone Unlimited Data Unlimited Message Plan $15.00 Messages Plan 1100+ Corporate Liable Active Units on Business $4.00 Unlimited Data Fusion Plans Sprint PRO Pack $19 99 TeamDC 250 $2.60 250 Mins, (Direct Connect for groups up to 200 users) $015rmin overalve TeamDC 250 $2 50 250 Mins. TeamDC Unlimited $5.00 Unlimited IDirect Connect for groups up to 20O users; SO 15rmin overage (Direct Connect for groups up to 200 users) TeamDC Unlimited $500 Unlimited , Canada International Voice Roaming 52�7 1 Direct Connect for groupsu to 200 users • $0 20 r minute Canada International Voice Roaming $2.27 Sprint Worldwide Voice Plan $3.79 0.20 per minute Sprint Worldwide Voice Plan $3.79 Sprint to AudoGonferenciN $3.80 Sprint to kudioConferencing $3.80 Integrated Office - Standard Package 53.04 Integrated Office - Standard Package $3.04 Integrated Office - Expanded Package $6.08 Integrated Office - Expanded Packa a 56.08 Nrint Business A lication Data Plan $7.60 Sprint Business Application Data Plan $7.60 Unlimited International Direct Connect $7.60 Unlimited International Direct Connect 57.60 International Long Distance Savings Plan $3.04 International Long Distance Savings Ran $3.04 Sprint Global Roami Add -On 50.00 Spent Global Roaming Add -On Sprint Global Roaming Add -On Speed Data Roaming 1t10MB Day Pass NRC $15.00 Day Pass t00MB Sprint Global Roaming Add -On Speed Data Sprint Global Roaming Add On Speed Data Roaming 10OMB Day Pass NRC $15.00 Day Pass 10OMB Roaming Week Pass 200MB Pass NRC $25.00 Week Pass 20OMB Sprint G obal Roaming Add -On Speed Data Sprint G obaf Roaming Add On Speed Data Roaming Week Pass 200MB Pass NRC $25.00 Week Pass 200MB Roaming 2 Week Pass 500MB Pass NRC $50.00 2 Week Pass SOOMB Sprint Global Roaming Add On Speed Data $50.00 2 Week Pass 500MB Roaming 2 Week Pass 500MB Pass NRC Sprint Premium Data Sprint Premium Data is required on certain manphones and eligible Business Plans that may vary by device. Customer $10.00 may contact its Sprint Account Representative for details. Page 3 of 19 Version Date. August 2017 [Back Home] BYOD nilFULLSRP DULY DEVICE PLANS Your Costl 258 41318 6 G8 Unlimited $11.99 $18.99 S25.99 $29.99 Anytime Minutes Unlimited Unlimited Unlimited Unlimited Messages Unlimited Unlimited Unlinniied Unlimited Sprint Data Access 2GS 4GS 6G8 Unlimited Mobi a Hotspof Included Included Included Included 10 GB Sprit Data Access Overage N/A N/A N,A Premium Data included Included included Data Roaming 100MB 100MB 100MB Data Roaming Overage EE 50.25iM8 50251MB 50.25/MB Device Eligibility BYOD and FULL Suggested Retail Price Only BYOD and FULL Suggested Retail Price Only BYOD and FULL Suggested Retail Price Only Additional charges that are not included above (roaming long distance, etc,( Customer s Service Pricing Discount is not applicable The data allowance for the Smartphone Data Plans includes any Sprint Mobile Hotspot usage for Sprint Mobile Hotspot capable devices Sprint Mobile Hotspot usage on the Unlimited Data Plan is limited to 10 GBs of usage and does not pool If Customer s Sprint Mobile Hotspot usage on the Unlimited Data Plan exceeds 10 GBs Sprint will throttle data speeds to 128kb for remainder of the billing cycle with no additional charges If Customer's data usage in a given month exceeds the plan's Data Roam rig limitation, Customer will be liable for the overage charges set forth in the table above Once each of Customer's individual devices exceeds the plans Data Services limitation, Sprint will throttle data speeds to 128kb for remainder of the billing cycle with no additional charges If Customer s data usage in a given month exceeds the plans Data Roaming limitation. Customer will be bab a for the overage charges set forth In the table above 11) Sprint Plan for Unsubsidized Device Only includes unlimited Domestic voice, text. Direct Connect®, and Group Connects, provided that Roaming is limited to 800 minutes or a majority of minutes for voice Services Direct Connect and Group Connect are available only on select devices (2) Wireless high speed data coverage is not available everywhere and requires a wireless high speed data -compatible phone Where the wireless high speed data network is available and a wireless high speed data -compatible phone is used, Corporate Liable Active Units will first attempt to connect to the Sprint 313 Network, and then will default to the Nationwide Sprint Network depending on coverage and network availability (3) Customer will receive a $20 monthly discount off of the Business Plan above for "BYOD and Full Suggested Retail Pnce Only' devices to get to the Net MRC listed in the table above. An Unsubsidized device is a device that is (a) purchased from Sprint at full Suggested Retail Price either i i at the point of sale, or (b) provided by Customer Discour is are applied within 2 bill cycles and discounts are not prorated (4) Sprint reserves the right. without notice or limitation, to limit throughput speeds or quantities or to deny, terminate. end, modify, disconnect, or suspend wireless Service if a wireless Product engages in any of the prohibited data uses detailed below or it Sprint, in its sole discretion, determines action is necessary to protect the Sprint Networks or Sprint 4G Network from harm or degradat on Sprint wireless data Services are provided solely for purposes of web surfing, sending and receiving emalt photographs and other similar messaging activities, and the non -continuous streaming of videos. downloading of files or on-line gaming Sprint wireless data Services may not be used (a) to generate excessive amounts of Internet traffic through continuous, unattended streaming- downloading or uploading of videos or other files or to operate fasting services including. but not limited to, web, video surveillance or gam rig hosting', (bl to maintain continuous active network connections to the Internet such as through a web camera or machine -to -machine connections that do not involve active participation by a person, Ic) to disrupt email use by others using automated or manual rout nes, Including but not limited to -auto-responders' or cancel bots or other similar routines, Id) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional meter als,'junk mail', unsolicited commercial or bulk email, or fax: (a) for activities adversely affecting the ability of other people or systems to use either Sprint's Wireless Services or other parties' Internet -based resources, including. but not limited to. "denial of service" (DOS) attacks against another network host or individual user, III for an activity that connects any device to personal computers {including but not limited to. laptops), or other equipment for the purpose of transmitting wireless data over the Sprint Networks or Sprint 4G Network (unless Customer is using a plan designated for such usage), (g) by a Wireless Data Connection Device in excess ol; (i; the total data usage allowed by Customer's plan, (-y 100 MB month while Roaming in total, or ()1 a majority of kilobytes while Roaming, provided that Customer's Wireless Data Connection Devices on "unlimited" Business Plans wil not be subject to the Data Services limitation but are subject to the Roaming limitations or Ihl for any other reason that in Sprint's sole discretion violates Sprint's policy of providing Service for individual use Page 4 of 19 Version Date. August 2017 [Back Home) SPRINT FLAT RATE BUSINESS PLAN — Bring -Your -Own -Device and Full SRP Only j Sprint Flat Rate Business Plan Monthly Recurring Charge ("MRC") $0.00 NET MRC Per Minute Rate for all voice. minutes used including Anytime, Minutes. Nights & Weekends, Nationwide Long Distance and Sprint Mobile -to -Mobile Calling 50.06 Per Minute Rate for Direct Connect® and Group Connect $0.06 Shared Minutes Not Available Ca ler ID 8 Voice Mail Included Unlimited Mobi a to Mobi a Not Included Un imited Nights and Weekends beginning at 9PM Not Included Device Eligibi ity Unsubsidized Device t An Unsubsidized Device is a device that is (a) purchased from Sprint at full Suggested Retail Price either (i) at the point of sale, or (b) provided by Customer (1) Activations on the above plan are not permitted via a Business Solutions Provider (BSP) or on a smartphone 12) Each DIR Customer may have a maximum of 5% of its Corporate -Liable Active Units on the Sprint Flat Rate Business Plan If the percentage of users on the Sprint Flat Rate Business Plan exceeds 5% of the total number of Corporate -Liable Active Units, Sprint reserves the right to reject new orders for the Sprint Flat Rate Business Plan until the 5% ratio is achieved. Employee Lines (Individual- Liable Active Units) are not eligible for this rate plan. (3) If any Sprint subsidized devices are activated on the Sprint Flat Rate Business Plan above, Customer will incur an additional MRC of up to $25 Page 5 of 19 Version Date: August 2017 [Back Home{ WIRELESS VOLE AND DATA PLANS All In Smariphone — Red Plan Plan Includes Unlimited Anytime M nules Unlimited Direct Connect& and Group Connect®, Voice Roaming included, Caller ID &Voice Mail Included. Unlimited internet browsing and e- mail included, Data Roaming included, Unlimited Domestic Messaging Premium Data included Sprint reserves the right to modify, throttle or suspend wireless data Service to a Wireless Data Connection Device on the 3G'4G Unlimited for Acceptable Use Plan above it such Wireless Data Connection Device exceeds 10GB month o1 data usage, 100 MB month of usage while Roaming or engages in the following prohibited uses server devices or host computer Applications, Including. but not bmiled to, continuous streaming video and Web camera posts automatic data feeds; automated continuous streaming machine -to -machine connect ons, or peer -to -peer (P2P) file�shanng Applications broadcasting to multiple servers or recipients such that they could enable bots` or similar routines Data roaming is subject to the data roaming sections of the Wireless Services Product Annex Once each of Customer s individual devices exceeds the plans Data Services limitation, Sprint will throttle data speeds to 128kb for remainder of the billing cycle with no additional charges. If Customer's data usage in a given month exceeds the plan s Data Roaming limitation, Customer will be liable for the overage charges set fonh in the We above Direct Connect and Group Connect are available on select devices Additional features including but not limited to TeamDC are available with certain devices and may be subject to an additional charge All In Smartphone — Blue Plan Plan includes Unlimited Anytime Minutes Unlimited Direct Connect8 and Group Coined®, Voice Roaming included Caller ID &Voice Mad included, Unlimited Internet browsing and e- mail included, Data Roaming ricluded. Unlimited Domestic Messaging, Premium Data included Unlimited use available while an the Sprint network Sprint reserves the right to modify throttle or suspend wireless data Service to a Wireless Data Connection Device on the 3G 4G Unlimited for Acceptable Use Plan above If such Wireless Data Connect on Dev ce exceeds IOGBimonth of data usage. 100 MB month of usage while Roaming or engages in the following prohibited uses server devices or host computer Applications, including but not limited to, continuous streaming video and Web camera posts, automatic data feeds, automated continuous streaming mach ne-to-machine connections of peer -to -peer (P2PI file. sharing Applealons broadcasting to multiple servers or recipients such that they could enable'bols' or similar routines Data reaming is subject to the data roaming sections at (he Wireless Services Product Annex Once each of Cuslomer s individual devices exceeds the plan's Data Services limitation Sprint will throttle data speeds to 128kb for remainder at the billing cycle with no add floral charges If Customers data usage in a given month exceeds the plan's Data Roaming limitation Customer will be trade for the overage charges set fonh in the table above Direct Connect and Group Connect are available on select devices Addiltonal features intclucling but not I:m.led to TeamDC are available with cenain devices and may be subject to an additional charge Series 66 Plan Price plan is only applicable lot select devices including Samsung Galaxy J3. and other comparable devices. Plan includes Unlimited Anytime Minutes Unlimited Direct ConnectD and Group Connecirg, Voice Roaming included. Caller ID &Voice Mail included. Unlimited intemet browsing and e-mail included Data Roaming Included Unlimited Domestic Messaging Premium Data included Unlimited use ava table while an the Sprint network Sprint reserves the night to modify throttle or suspend wireless data Service to a Wireless Data Connection Device an the 3G.4G Unlimited for Acceptable Use Plan above if such Wireless Data Connection Device exceeds 10GB month of data usage 100 MB month of usage while Roam rig or engages in the following prohibited uses server devices or host computer Applications, including but not limited to, continuous streaming video and Web camera posts, automatic data feeds automated continuous streaming machine -ID -machine connections or peerto-perer (P2P) file shanng Applications broadcasting to multiple servers or recipients such that they could enable'bots' or similar routines Data roaming is subject to the data roaming sections of the Wireless Services Product Annex Once each of Customer s Individual devices exceeds the plan s Data Services limitation Sprint will throttle data speeds to 128kb (or remainder of the billing cycle with no additional charges It Customers data usage in a given month exceeds the plan's Data Roaming limitation. Customer will be liable for the overage charges set lonh In the fable above Direct Connect and Group Connect are available on select devices Additional features including, but not limited to TeamDC are available with certain devices and may be subject to an additional charge Series 76 Plan Price plan Is only applicable for select dev ices including Kyocera DuraForce Pro, and other comparable devices to be agreed upon by the parties Plan ncludes Unlimited Anytime Minutes Unlimited Direct Connects and Group Connects Voice Roaming included, Caller ID &Voice Mail included Unlimited mlemet browsing and e-mail included, Data Roaming included Unlimited Domestic Messaging Premium Data Included Unlimited use available while an the Sprint network Sprint reserves the right to modify throttle or suspend wireless data Service to a Wireless Data Connection Device on the 3G 413 Unlimited for Acceptable Use Plan above it such Wireless Data Connection Device exceeds 5GBrmonth of data usage 100 MB month of usage wh ie Roaming or engages in the following prohibited uses server devices or host computer Applications, including but not limited to, continuous streaming video and Web camera Posts. automatic dale leads automated continuous streaming machine to machine connections or peer, to -peer {P2P) hll sharing Applieatrens broadcasting to multiple servers or recipients such that they could enable -bats- or similar routines Data roaming is subject to the data roaming sections of the Wireless Services Product Annex A W reess high speed data coverage is not available everywhere and requires a wireless high speed data -compatible phone Where the wireless high speed data networks available and a wireless high speed data -compatible phone is used Corporate Liable Active Units will first attempt to connect to the Sprint 3G Network and then will default to the Nationwide Sprint Network depending on coverage and network availability Direct Connect and Group Connect are available on select devices Additional features including, but not limited in. TeamDC are avai able with cenam devices and may be subject to an additional charge Page 6 of 19 Version Date August 2017 (Back Home] SPRINT BUSINESSFVSION PLANS Your Minutes Overage Rate Sprint Business Fusion Plena Cost Included Per Kb Sprint Business Fusion Smartphone Phone Unlimited Talk and Text Plan $35.00 Unlimited I Customer will receive a $20 monthly discount off of the Sprint Business Fusion Smanphone Unlimited Talk and Text Plan MRC for Unsubsid¢ed Smanphones Customer must purchase the Unlimited Talk and Text Plan and a Smanphone Data plan for any Smanphone activated on a Sprint Business Fusion plan The Sprint Business Fusion Smanphone Data Plans are listed below Sprint Business Smartphone Unlimited Data Plan $35.00 Unlimited Data Less than 25 Corporate Liable Active Units on Business Fusion Plansi Sprint Business Fusion Feature Phone Unlimited Data Plan $31.50 Unlimited Data 25 - 99 Corporate Liable Active Units on Business Fuson Plans Sprint Business Fusion Feature Phone Unlimited Data Plan 52 .00 Unlimited Data I100+ Corporate Liable Active Units on Business Fusion Plans � Sprint Business Smanphone 3GB Pooled Data Plan $K0.00 Unlimited Data $0 010 MB Less than 25 Corporate Liable Active Units on Business Fusion Plans S10 GB Sprint Business Smartphone 3GB Pooled Data Plan $1B.00 Unlimited Data $0 010 MB 125 - 99 Corporate Liable Active Units on Business Fusion Plans Si O GB Sprint Business Smartphone 3GB Pooled Data Plan $16.00 Unlimited Data SO O10 MB It00+ Corporate Liable Active Units on Business Fusion Plans,$t0'GB Sprint Business Smartphone 2GB Pooled Data Plan $15.00 Unlimited Data SO 0I OQB Less than 25 Co rate Liable Active Units on Business Fusion Plans $10'GB Sprint Business Smartphone 20B Pooled Data Plan $13.50 Unlimited Data $0 010 MB 25. 99 Corporate Liable Active Units on Business Fusion Plansi, S10 GS Sprint Business Smartphone 2GB Pooed Data Plan $1200 Unlimited Data SO 010. Me Corporate Liable Active Units on Business Fusion Plansl 1100+ Co . S10 GB Sprint Business Smartphone 1GB Pooled Data Plan $10.00 Unlimited Data SO01O�MB tLess than 25 Corporate Liable Active Units on Business Fusion Plans) $10 GB Sprint Business Smartphone 1GB Pooled Data Plan $9.00 Unlimited Data SO O1O1MB 125. 99 Corporate Liable Active Units on Business Fusion Plans)Si 0 GB Sprint Business Smartphone 1GB Pooled Data Plan $B,gg Unlimited Data SO 010 MS 1100. Co rate Liable Active Units on Business Fusion Plans S1 O GB Fuson Hatspol Data Overage on Unlimited Smartphone Data Plan If Customer's Sprint Mobile Hotspot usage on the Unlimited Data Plan exceeds 3GBs SO Ot 0 per MB Customer will be liable for a SO 010 per MB ($10 per GB) overage charge $t0 per GB Optional Features: Your Cost Minutes Included Team DC 250 (Direct Connect for grTups tip to 200 users) $2.50 250 Mrns $0 15 inn overage TeamDC Unlimited (Direct Connect for gro22s up to 20O users l $5.00 Unlimited Canada International Voice Roam - $0 20 per minute $2.27 Sprint Worldwide Voice Plan $3.79 Spr nt to AudoConferencing $3.80 Integrated Office — Standard Package $3.04 Integrated Office — Expanded Package $6.06 Sprint Business Application Data Plan $7.60 Unlimited International Direct Connect $7.60 International Long Distance Savings Plan $3.04 Sprint Global Roaming Add -On 50.00 Sprint Global Roaming Add On -SE2ed Data Roaming 100MB Day Pass NRC $15.00 Day Pass 1OOMB Sprint Global Roaming Add -On -Speed Data Roaming Week Pass 200MB Pass NRC $25.00 Week Pass 200MB Sprint G obat Roaming Add On -Speed Data Roaming 2 Week Pass 500MB Pass NRC $50 00 2 Week Pass 50OMB Additional charges that are rat included above (roaming, long distance. etc Plan includes unlimited Domestic voice, text. Direct Connect, and Group Connect, provided that Roaming is limited to 800 minutes or a majority of minutes for voice Services Direct Connect and Group Connect are available only on select feature phones In addition, the Unlimited Talk and Text Plan Includes unlimited infemationa) text for text messages sent to, or received from, aver 180 countries while the feature phone is located in the United States (subject to feature phone capability) Additional charges apply for text messages sent or received while Roaming internationally The data allowance for the Smanphone Data Plans includes any Sprint Mobile Hotspot usage for Sprint Mobile Hotspot capable devices Sprint Mobile Hotspot usage on the Un imited Data Plan is limited to 3GBs of usage and does not pool If Customer's Sprint Mobile Hotspot usage on the Unlimited Data Plan exceeds 3GBs Customer will be liable for a $0 010 per MB (S10 per GBj overage charge Roaming is limited to 100 MBs or a majority of kilobytes ('KBs"J for all Smartphone Data Plans This Roaming limitation includes Sprint Mobile Hotspot usage Roaming is not available on the Sprint 4G Network at this time Data usage will be pooled among Smanphones on the 1GB 2GB and 3GB Data Plans. it such Smartphones are under the same billing accoury number Page 7 of 19 Version Date. August 2017 IBusiness Share More Plans '__. _ -, ..__.. :. .._._ 1 V -- $90.00 Unlimited $0 005 MB >t DOME $0.25 tCustomer Line Limit = 10 Shared Data Plan Data 30 GB $150.00 Unlimited SO 005-MB >100MB $0 25 Customer Line Limit = 15) Shared Data Plan Data 40 GB $200 00 Unlimited $0 005 ME >1 DOME $0.25 (Customer Line Limit = 201 Shared Data Plan Data - 50 GB 5215.00 Unlimited So 005'MB >lOOMB $0 25 ;Customer Line Limit = 251 Shared Data Plan Data - 60 GE 5255.00 Unlimited SO 005 MB at OOMB $0 25 iCustomer Line Limit = 301 Shared Data Plan Data • 70 GB $300.00 Unlimited SO 005 MB >1 DOME $0.25 (Customer Line Limit = 35' Shared Data Plan Data 80 GE $3g0 00 Unlimited SO 005 MB >100MB $0 25 Customer Line Limit = 40 Shared Data Plan Data - too GB S4$5.00 Unlimited SO 005 MB >100MB $0 25 Customer Line Limit = 50 Shared Data Plan Data - 120 GB $510,00 Unlimned $0 O05 MB >1 DOME $0 25 (Customer Line Limit = i Shared Data Plan Data 140 GB $595.00 Unlimited W005 MB >100MB $0 25 ,Customer Line Limit = 70f Shared Data Plan Data - 160 GE $68n,nn Unlimited $0 005 ME >1 DOMB SO 25 (Customer Line Limit . 80) Shared Data Plan Data - 1 BO GB $765.00 Unlimited SO 005 MB >1 OOMB $0 25 Customer Line Limit = 90) Shared Data Plan Data - 200 GB $850.00 Unlimited SO 005 MB >100MB SO 25 Customer Line Limn = 99 Shared Data Plan Data 300 GB $1,050.00 Unlimited $0 005 ME >100MB $0 25 !Customer Line Limit = None Shared Data Plan Data - 4DO GB $1 400,00 Unlimited SO 005 MB >100MB $0 25 tCustomer Line Limit . None Shared Data Plan Data- 500 GB $1,750.00 Unhir fed $0 005 MB >t00MB $0 25 (Customer Line Limit -None Shared Data Plan Data - 600 GB $27101 Unlimited $0 1s10OMB $0 25 Customer Line Limit = None' Shared Data Plan Data - 700 GB $2,450.00 Unlimited $0,D05'MB a100MB $0 25 iCustomer Line Lima = None Shared Data Plan Data - B00 GB 52 800.00 Unlimited $0 OO51MB >100MB $0 25 iCustomer Line L mil = No Shared Data Plan Data - 900 GS $3,150.00 Unlimited SO 005/MB >100MB SO 25 Customer Line Lima = Nonei Shared Data Plan Data - 1000 GE S3500.00 Unlimited $0 OOSiMB >100MB $0 25 iCustomer Line Limit = None) Access MRC per Customer Line on $10.00 N A Additional Access MHG per customer Lire for Subsidized Devices (Feature Phonesl Applies to Shared Data $5.00 4A Plans and Share More Basic Phone Plan Additional Access MRC per Customer Line for Subsidized Devices (Smanphones Netbooks and Notebooks Applies to Shared Data $� N A Plans Does not apply 10 Share More IOOMB Tablet Plan {Single Customer Line) or Share More 1GB Tablet Plan (Single Customer Linei [Back Home] Optional Features: Your Cost Minutes Included TeamOC 250 $2.50 250 Mins, Direct Connect for qroto 200 users $0 15 min average Teari Unlimited $5.00 Unlimited Direct Connect for groups up to 200 users, Canada International Voice Roaming - $0 20 per $2 27 minute Sprint Worldwide Voice Plan $3,79 Sprint to AudioConferencing $3.80 Integrated Office - Standard Package 53.04 Integrated Office - Expanded Package $6.08 Sprint Business Application Data Plan 57.60 Unlimited Internatronal Direct Connect $7.60 International Long Distance Savings Plan 53.04 Sprint Global Roaming Add -On $0.00 Sprint Global Roaming Add -Oa -Speed Data $15 00 Day Pass Roaming100MB Da Pass NRC 100MB Sprint Global Roaming Add -On -Speed Data S25 DO Week Pass Roaming Week Pass 200MB Pass NRC 200MB Sprint Global Roaming Add -On -Speed Data $50 00 2 Week Pass Roami 2 Week Pass 500MB Pass NRC 5DOMB Each Shared Data Plan must reside in its own billing account number (•BAW) One Customer Line on each Shared Data Plan BAN pays the Shared Data Plan MRC according to rows above In addition, every Customer Line on a Shared Data Plan BAN will pay a $10 access MRC Customer vnll pay an additional access MRC for each Subsidized Device activated on a Share Data Plan, as set forth above (depending on device type, e,g Feature Phone or Smanphone. Netboodk and Notebooks) Shared Data Plans include uni maed Domestic voice text, Direct Connect®, and Group Connect®• provided that Roaming is limited to 600 minutes or a majority of minutes for voice Services Direct Connect and Group Connect are available only on select devices In addition, the Shared Data Plans include unlimited international text for text messages sent to, or received from, over 180 countries while a Customer Line is located in the United States Additional charges apply for messages sent or received while a Customer Line is Roaming Internationally More informal -on s available at sprint com international Data sharing takes place only within the same BAN Each Customer Line on the BAN will utd¢e the data within the Shared Data Plan on a first come first served basis until the data allowance is exhausted The data allowance for the Shared Data Plans includes any Sprint Mobile Hotspot usage for capable devices Any data usage above the Shared Data Plan allowance will be billed for data overage at $0 005, megabyte (-MB') ($5'GB) For Shared Data Plan with Customer Line Lima = None. Customer may not exceed 600 Customer Lines obtained through any combination of Installment Agreements and Business Lease Agreements per BAN Subsidized Devices. wireless devices purchased in one payment at full SRP, and wireless devices provided by Customer are not subject to a Customer Line limit for these Shared Data Plans Shared Data Plans with a data allowance of up to 200 GB include the ability to carryover unused data from a billing period to future billing periods It Customer changes Business Plans unused carryover data is not transferred The maximum amount of date available to Customer in a billing period may not exceed two times the Business Plan data allowance Customer Lines activated on Shared Data Plans are subject to a data Roaming lima of 100 MBs or a majomy of kilobytes f`KBs') per Customer Line, This Roaming limitation includes Sprint Mobde Hotspot usage. Roaming data usage does not pool Sprint may bill Customer $0 25/MB for any data Roaming usage above the data Roaming limit Page 8 of 19 Version Date August 2017 (Back Home] -%P__RINLEMERGENCY RESPONSE TEAMRT)GO-KIT EMERGENCY RESPONSE TEAM (EFM GO-KfT Your Cost I mutes Included Monthly ERT Go -Kit Plan _ ; Billed Monthly Feature Phones 3G service for Mobile Broadband Devices Holspols and Tablets) $6.25 D Monthly ERT Go-KA Smart hone Plan f4G LTE capable Smarthones[ $10.00 0 Data Monthly Add -on Charge (Monthly data service add, on charge it adding 4G LTE service This $2 per month Is in addition to your 3G ERT Um 0 Go Ke MRC of 5625 (I a S6 25 MRC + the S2 4G LTE data MRC - $B.25 MRC/billing cycle device) ERT Go-Kil Processuy $0.00 0 IShipping Charges To be determined upon Order request onal Features: ERT Go -Kit Re-ProgrammingFle-Programming Fee fit applicablel 510.110 One Time Application Loading Fee i0 tional $25,00 Talk Group— or and Group Connect- minutes are multiplied by the number of users in a Talkcirou $0.061 Min user Domestic Cellular Calling (Includes Domestic Long Distarim $0.06+MIn Feature Phone Data $0.50 MB 2 Way Text Messaging FREE Mobile Broadband Hotspot Tablet and Smanphone Data IUsa a fees not to exceed S150 r user in a billin cycle $0.25 MB Page 9 of 19 Version Date- August 2017 jBack Home] WIREL-9&DATA PLANS Overage Rate Roaming Rate 3Cs'4G Connection Card Pion Cost Cost Per Kb Per Kb 0 - 2 499 Minimum Unit Commitment $34.99 NA- SC25 MB over 100 MB 3G 4G Connection Plan Unlimited for accep4able use 2 500 3,499 Minimum Unit Gommitment $33.99 N A SO 25 MB over 100 MB 3G 4G Connection Plan Unlimited for acce table use 350 4.999 Minimum Unit Commitment $31.99 N A $0 25 MB over 100 MB 3G 4G Connection Plan Unlimited for acce able use 5 000+ Minmum Unit Commitment 529 99 N A " $0 25 MB over 1 DO MB 3G 4G Connection Plan Unlimited for acceptable use Additional charges that are not included above iroam,ng long distance etc ) Unlimited use available while on the Sprint network Sprint reserves the right to throttle to 64kb and reserves the right to modify or suspend wireless data Service to a Wireless Data Connection Device on the 3G 4G Unlimited for Acceptable Use Plan above if such Wireless Data Connection Device exceeds 5GB month of data usage 100 MB month of usage while Roam-ing or engages in the following prohibited uses server devices or host computer Applications, including, but not limited to, continuous streaming video and Web camera posts, auiomauc data feeds, automated continuous streaming machine to -machine connections or peer to peer (P2P) file sharing Applications broadcasting to muhiple servers or recipients such that they could enable "buts" or similar routines Nor —Sprint Inventoried Embedded Computing Connection your Overage Rate Roaming Rate arid Router Plan Cost Per Kb Per Kb Unlimited to 1 GGEI Sprint wi-! throttle to 1281, it Embedded Computing Connection Plan Charges $34 99 Device exceeds t OGB,montn of data usage, 1rh1 S0 251 MB over 1gQ MB MBlmonth of usage while Roaming or engages In the orotllbited uses Additional charges that are not included above, (roaming long distance, etc,) Unl mited use available while on the Sprint network Sprint will throttle to 64kb and reserves the right to modify or suspend wireless data Service to a Wireless Data Connection Device on the 3G 4G Unlimited for Acceptable Use Plan above if such Wireless Data Connection Device exceeds 10GE month of data usage, 100 MS month of usage while Roaming or engages in the following prohibited uses server devices or host computer Applications including but not limited to, continuous streaming video and Web camera posts, automatic data feeds automated continuous streaming machine-to•machine connections or peer -to -peer (P2P) file sharing Applications broadcasting to multiple servers or recipients such that they could enable 'bots'or stmilar routines 3G 4G Embedded Connection Plan Your Ov Roaming Rate Cost Peer r b PKb Per Kb Indirect Sales Agent industve of BSP) Not ennttted 3G 413 Embedded Connection Plan - MRC No Credit $42.99 $0 05 MB Over 5GB SC 25 MB ove, 100 MB r-6rect gales Agent (Inclusive of SS ) Not Permitted 3G.4G Embedded ConnectionPlan MRC With Credit �9 99 $O OS'MB Over 5GB $O 25 MB over 100 MB Indirect Sales Agent (Inclusive of BSP) Permitted 3G 4G Embedded Connection Plan - MRC No Credit $47,99 $O 051MG Over 5GB $0 25 MB over 100 MB Ind rect Sales Agent Iinclusive of B P) Permitted 3G 4G Embedded ConnectionPlan -MRC With Credit $54 gg $0 OS MB Over 5GB $O 25 MB over 100 MB Additional charges that are not included above, (roaming long distance etc ) Customer may receive a onetime discretionary and or sales concession credit of up to a maximum of 5150 to offset equipment costs for Corporate -Liable Active Unit activations with a Minimum Service Term of 24 months In no event will any discretionary and or sales concession credits Issued to Customer In connection with a Corporate -Liable Active Unit activation exceed the discounted equipment price or any other promotional price Please contact your Account Representative for details Page 10 of 19 Version Date August 2017 [Back Home[ WIRELESS DATA PLANS Tablet Plan Your Overage Rate Roarni pate Cost Per Kb Per Kb Tablet Plan $34,99 N A Unlimited for acceptable use $O 25 MB over 100 MB_ Additional charges that are not included above, iroamIng, long distance, etc.} Unlimited use available while on the Sprint network Sprint reserves the right to modify, throttle or suspend wireless data Service to a Wireless Data Connection Device on the 3G 413 Unlim led for Acceptable Use Plan above if such Wireless Data Connection Dev ce exceeds SGB,month of data usage, 100 MB month of usage while Roaming or engages in the to lowing prohib led uses server devices or host computer Applications, including, but not limited to. continuous streaming video and Web camera posts automatic data feeds, automated cont nuous streaming machine lo•machine connections, or peer-lo-peer (P2P) file-shanng Applications broadcasting to multiple servers or recipients such that they could enable 'buts' or similar routines Additional charges apply for messaging service Optional Features: Your Overage Rate Roaming Rate Cost . _ Per Kb Per Kb Sprint Mobile Hotspot Add On Unlimited for Acceptable Use while on Sprint Network Data Roaming Limitation = 100 MB, Overage Charge for addruonal data Roaming $10.00 N A -Unlimited for acceptable use SO 25 MB over 100 MB usage above plan limit . $0 25 per MB Share More Tablet Plan our Overage Rate Roaming ate Cast Per Kb Per Kb Share More 100MB Tablet Plan %Single Customer Liner $10.00 $O 005IMS Over 1 OOMB SC 25 MB over 25 MB Share More IGB Tablet Plan (Single Customer Line) $15.00 SO OO5IMB Over 1 GB SO 25VB over 25 MB Additional charges that are not Included above. (roaming. long distance, etc ) The data allowance for the Share More 100MB Tablet Plan and the Share More 1 GB Tablet Plan includes any Sprint Mobile Hotspot usage for capable devices Any data usage above the Share More 100MB Tablet Plan or the Share More 1 GB Tablet Plan allowance mll be billed for data overage at SO 005 MB ISSrGB) Tablets on the Share More I DOME Tablet Plan and the Share More 1 GB Tablet Plan and on the same bilking account number may pool data usage on the Sprint Networks and the Sprint 4G Network. Data is available for each tablet on the account on a first come, first -served basis Any data usage above the pooled data allowance wil be billed for data overage at $0 005 MB;SS'GB) Sprint Mobile Hotspot usage does not pool All tablets activated on the Share More 100MB Tablet Plan are subject to a data Roaming limit of 25 MBs or a majority of KBs All tablets activated on the Share More 1GB Tablet Plan are subject to a data Roaming limit of 100MBs or a majority of KBs These Roaming limitations include Sprint Mobile Hotspot usage Once the data Roaming limit is reached. Customer may opl-in to purchase add tional off -network data Roaming data usage does not pool The data usage IVmitations and restrictions set forth in the Wireless Services Product Annex volt apply to the Single Customer Line Business Plans set forth above and these Business Plans are not eligible for the Government Service Pricing Discount Sprint Data Link Your Cost SHRArNAT Premium Add -On $10.00 The Sprint Data Link option provides Customer simple Data Link connectivity via 1PVPN. MPLS or Sprint Link Frame Relay iSLFRj A one-ume Data Link network connectivity fee of 5500 will apply to new Data Link customers SHRA/NAT Add -On to Sprint Data Link This add -on is for Data Link customers utif¢ing one or both of the Sprint value-added services listed below There is no additional onetime charge of 5500 when SHRA and,or NAT are added SHRA and NAT can only be activated on select devices Customer may contact its Sprint Account Represental-ve for current eligible wireless devices Sprint Static IP Your Cost Sprint Static IP 53.00 per IP Address Additional charges that are not included above, (roaming long distance, etc,) In addition to a Sprint Data plan, Standard Public Static IP is available for an additional S3 per IP address per month Public Static IP is not avaiable with Sprint Data Link Page 11 of 19 Version Date. August 2017 (Back Home) WIRELESS DATA PLANS r-- Actsoft VehicleApplicationsYour Cost NRC License Fee NRC Hardware Charge Actsoh Comet Asset TOTAL $10 00' $25' NA Actsoft Comet Asset TOTAL —Hardware $101 NA $100' Comet Fleet Pro $15 00' $25' NA Comet Fleet Pro —Hardware $15 00' NA S50' Comet Fleet Premium $25 27' NA NA Comet Fleet Premium — Hardware $25 27' NA S50' Comet Fleet Platinum $31 59' NA NA Comet Fleet Platinum —Hardware $31 59' NA $50' Actsoh ELD . HOS Bundle $15 00' $20- NA Actsoh HOS Application $10 00' $20' $275' Comet EZ $10 00' $20' NA Comet Tracker, 1 50 units $17.00' $20' NA Comet Tracker, 51.100 units $15 00' $20' NA ComelTracker lot+units $13.00' $20' NA Actsoh Advanced Farms (stand-alone! $15 00' $20' NA Actsoh Advanced Forms module (add -on to Comet Tracker) $7 00' NA NA Actsoll Mobile Worker (add -on 10 Comet Tracker) 1.15 units $16 99, NA NA Aclsoh Mobile Worker (add -on to Comet Tracker) —16 units $12 99' NA NA ' MRCs and NRCs are net of all discounts Customer s Service Pricing Discount is not applicable A Activations of the Actsoft Vehicle Applications are not eligible for service credits, wireless device d scounts or rebates The Actsoft Vehicle Applications may net be purchased in conjunction with certain Spnm promotions or contests B. As indicated In the table above, Spnnt may charge Customer a one time License Fee or a one time Hardware Charge for each CalAmp Device activated with certain Actsoft Vehicle Appl cations 1. ACTSOFT VEHICLE APPLICATIONS Actsoft Vehicle Applications ('Actsoh Vehicle Applications") are cloud or enterpnse-based vehicle tracking so utions from Actsoft LLC ["Actsoh'} 1.1 For Actsoft Comet Tracker EZ. Actsoft Comet Asset TOTAL — Hardware, Actsoh Comet Fleet Actsoh Comet Tracker Actsoft Comet Fleet Pro — Hardware Actsoh Comet Real Premium— Hardware Actsoft Comet Fleet Platinum — Hardware, and the Actsoh HOS Application Customer must purchase CalAmp Devices (as delined below) from Actsoft For these Actsoh Vehicle Applications the MRC In the table above does not Include the purchase price of the CalAmp Device Instead, Sprint w II invoice Customer separately for the CalAmp Dev ces purchased from Actsoft for use with these Actsoh Vehicle Applications 1.2 For Actsoh Comet Asset TOTAL, Comet Fleet Pro, Comet Fleet Premium, Comet Fleet Platinum, and the Actsoh ELD « HOS Bundle Customer must obtain CalAmp Devices from Actsoh, pursuant to the terms of an Actsoh Device End User Agreement between Customer and Aclsoh Title to the CalAmp Devices used with these Actsoft Vehicle Applications remains with Actsoft, Customer is not purchasing the CalAmp Devices used with these Applications The MRC in the table above includes the Actsoft Comet Application and the use of a CalAmp Device 1.3 Accessories, instal ation professional services, wireless data Business Plans messaging Managed Network Services and maintenance support are not Included in the MRC for any of the Actsoh Vehicle Applications Customer must purchase a wireless data Business Plan from Spnnt for an additional charge Customer may purchase the rest of the excluded products and services from Splint or a Sprint-authonzed provider for an additional charge 1.4 CalAmp Devices As used herein, 'CalAmp Device' refers to a Cafmp wireless device included in one of the series referenced herein Actsoh Comet Tracker E7 and Actsoft Comet Tracker may be activated on the CalAmp LMU 2600 series CalAmp LMU 2800 series or CalAmp LMU-3000 series of wireless devices Actsoft Comet Asset TOTAL and Actsoft Comet Asset TOTAL — Hardware may be activated on the CalAmp LMU-2800 series, CalAmp TTU-620 senes or CalAmp TTU-720 senes of wireless devices Actsoh Comet Fleet may be activated on the CalAmp LMU-2600 series. CalAmp LMU.2BD0 series, or CalAmp LMU 3000 series of wireless devices Comet Fleet Pro Comet Fleet Pro— Hardware Comet Fleet Premium, Comet Fleet Premium — Hardware Comet Fleet Platinum and Comet Fleet Platinum Hardware may be activated on the CalAmp LMU-2600 series CalAmp LMU 2800 series or CalAmp LMU-3000 series of wireless devices The Actsoh ELD + HOS Bundle and the Actsoft HOS Application may be activated on the CalAmp LMU-4200 senes of wireless devices Page 12 of 19 Version Date August 2017 )back Home) TELENAV VEHICLE TRACKER SOLUTION our Cost Telenav Vehicle Tracker Basic $17.99 Telenav Vehicle Tracker TOTAL $23.79 Non -recurring Charges Telenav Vehicle Tracker Basic $24.99 Telenav Vehicle Tracker TOTAL $24.99 Additional charges that are rat nctuded above (roaming long distance etc I Activations of the Telenav Vehicle Tracker service are not eligible for service credits wireless device discounts or rebates The Telenav Vehicle Tracker service may not be purchased in conjunction with certain Sprint promotions or contests A two year Minimum Service Term is required TELENAV ASSET TRACKER SOLUTION our Cost Telenav Asset Tracker Basic $11.00 Telenav Asset Tracker TOTAL $23.79 Non -recurring Charges Telenav Asset Tracker Basic $24.99 Telenav Asset Tracker TOTAL $24.99 Additional charges that a•e not included above (roaming, long distance etc I Activations of the Telenav Asset Tracker sery ce are not eliig ble for service credits wireless device discounts or rebates The Telenav Asset Tracker service may not be purchased in conjunction with certain Sprint promotions or contests A two year Minimum Service Term is required Sprint Business Applications Add-Ons Your Cost Canvas Forms $20.00 Mobility XE All Modules $12.99 Mobility XE - Policy Management $11.99 Netm000n Mobility XE $9.99 Agilis Smart DOT $11.99 Agilis SmanLOCATE (1-100 CommarldGPS Devices! $11.99 Agilis SmarlLOCATE (101.500 CommandGPS Devices, $10.99 Agilis SmariLOCATE (500+ CommandGPS Devices $9.99 Agilis SmarlDISPATCH;1.100 CommandGPS Devices( $19.99 Agilis SmarlDISPATCH (101.500 CommandGPS Devices+ $18.99 Agilis SmartDISPATCH1500+ CommandGPS Dewcesf $17.99 Xora InVehicle PND $24.98 Xora StreetSmart Time Workforce Lite $19.99 Xora SlreelSmart Workorce Supervisor $19.99 Xora StreetSmart Workforce Gold $19.99 Non -recurring Charges Canvas Forms $0.00 Mobility XE . Ad Modu es $0.00 Mobility XE Po icy Management 50.00 Netmotion Mobility XE $0.00 Agil s Smart Can $25.00 Agilis Sman Dispatch $25.00 Agilis Smart DOT $25.00 Agilis Smart Locate $25.00 Xora InVehicle PND $24.99 Xora StreetSmart Time Workforce Lite $24.99 Xora StreetSmart Workforce Supervisor $24.99 Xora StreetSmart Workforce Gold $24.99 Additional charges that are not included above (roaming long distance etc ) Certain applications require the purchase of a data Business Plan Depending upon Customer s device Page 13 of 19 Version Date August 2017 (Back Homej Google Apps for Work Your Cost Go Ie Apr, for Work $5.00 Goo le 014opis Unlimited S10.00 Domain Service NrA Carefree Cloud DIY Plan $0.00 Carefree Cloud Standard Plan $5.00 Google Apps are not elhgtote for Service rncing U=ounts Customer must comply with the Sprint Productivity Marketplace Terms of Service which are incorporated into this agreement as posted to www sprint tom ralesandconditrons The Google Apps pricing terms and conditions are subject to charge without prior not" to Customer G le Appa for Work . Annual RecurnK Charge $50.00 G e Apps Unlimited - Annual Pecurnrig Charge $720.00 Sprint Data Access Plans for Business for Third Party M2M Devices Your Cost Overage Rate Per Kb i MB $2.50 $0 003 _ 2MB $4.00 so D03 5MB $5.00 $0003 10MB $7.00 S0003 25MB $a.50 $0 D03 50MB $10.50 $0.0003 iDOMB $13.50 S00003 500MB $18.50 $00003 tGB $23.50 SO.D1103 2GB $28.50 $0.0003 5GB $47.50 $0.0003 (Additional charges that are not included above jroam ng long distance etc I Usage limitations including roaming usage limitations, and other data usage restrictions or 6m4ations as set forth in the Wireless Services Product Annex and or the Govemment Wireless Services Product Annex las applicable) apply Roaming is not available on the Sprint 4G Network at this time Restricted Uses Sprint Data Access Plans for Business for Tturd Party M2M Devices may not be used mth laptops netbooks notebooks, tablets or other comparable devices that involve active participation by a person All usage must be embedded vnttkn machine•to-machme applications and M2M Devices Data Pooling Data usage will be pooled among M2td Devices with the same Business Plan type, with the same Business Plan size. and with the same billing account number leach a'Pooling Group') MRCS on these Business Plans are net of ali discounts Customer s M2M or Wireless (as applicable) Government Discount does not apply Page 14 of 39 Version Date August 2037 [Back Home] WIRELESS DATA PLANS SPIREON FLEETLOCATE TRAILER MANAGEMENT SOLUTION Cost FL12 Trailer Device Spireon WBased Software Included} $1E.99 Device Activation Fee is a one-time charge that will be applied for $Z7.95 i Trailer Device activated with the FleetLocate Trailer Solution Installation is not included and Customer may purchase this service from Sprint for an additional charge Additional charges that are not Included above, (roaming long d stance, etc ) The Spireon FleetLocate Trader Management Solution (-FleetLocate Trailer Solution) includes a web -based trailer management Application from Spireon Inc Mpireon'that provides real-time trailer location information ("Spireon Trader Application) The Business Plan set forth in this section is available only for activation on the Spireon FL12 wireless devices provided by Spireon ('Trailer Devices'). In addition to access to the Spireon Trailer Application the MRC for the FleetLocate Trailer Solution Includes training, maintenance support standard ground shipping for the Trailer Device access to the Nationwide Sprint Network messaging and the Trailer Device Installation is not included and Customer may purchase this service from Sprint for an additional charge SPIREON FLEETLOCATE POWERED ASSET SOLUTION Your Cost FL12EO Powered Asset Device 518.95 Spnon W-Based Software Included Non -recurring Charges Device Activation Fee The Device Activation Fee is a one time charge that will be applied for 527.95 each Powered Asset Device activated with the FleetLocate Powered Asset Solution Installation Is not included and Customer may purchase this service from Sprint for an additional charge Additional charges that are not included above (roaming long distance, etc I The Spireon FleelLocate Powered Asset Solution ('FleetLocate Powered Asset Solution") includes a web -based powered asset management Application from Spireon, Inc ("Spireon') that provides real-time powered asset location information and the duration of engine usage ('Spireon Powered Asset Application') The Business Plan set forth in this section is available only for activation on the Spireon FL12E0 wireless devices provided by Spireon I"Powered Asset Devices-) In addition to access to the Spireon Powered Asset Application, the MRC for the FleetLocate Powered Asset Solution includes training maintenance support, standard ground shipping for the Powered Asset Device access to the Nationwide Sprint Network, messaging and the Powered Asset Device Installation is not included and Customer may purchase this service from Sprint for an additional charge SPIREON FLEETLOCATE ASSET SOLUTION Cost SPIFIEON FLEETLOCATE ASSET SOLUTION - FL700 De.s:e Spireon Web Based Software Included) S17.95 Device Activation Fee Is a one-time charge that will be applied for i FL700 Device activated with the FleetLocate Asset Solution $27.95 Installation is not included and Customer may purchase this service from Sprint for an additional charge Additional charges that are not included above (roaming, long distance, etc ) The Spireon FleetLocate Asset Solution ('FleetLocate Asset Solution') includes a web -based asset tracking Application from Spireon Inc ('Spireon') that provides one or two location pings each day to enable Customer to monitor its assets and inventory ("Spireon Asset Application) The Business Plan set forth in this section Is available only for activation on the Spireon FL700 wireless device provided by Spireon ('FL700 Device`I In addition to access to the Spireon Asset Application the MRC for the FleetLocate Asset Solution includes the FL700 Device. training standard ground shipping for the FL700 Device access to the Nationwide Sprint Network, and messaging Installation is not included and Customer may purchase this service from Sprint for an additional charge Page 15 of 19 Version Date- August 2017 [Back Home] WIRELESS DATA PLANS SPIREON FLEETLOcATE FUET MANAGEMENT STANDARD SOLUTION - UNBUNDLED DATA Your Cost SPIREON FLEETLOCATE FLEET MANAGEMENT STANDARD SOLUTION - UNBUNDLED DATA FL18 Device (Spireon Web Based Software Included $23,95 Garmin 55.00 Power Take Off Tracking S3.00 1 mmute - F uent Pi $5.00 30 second - Frequent Pinging $10.00 Non -recurring Cha es Device Activation Fee 527.95 Garin Activation Fee $24.00 Addn onal charges that are not Included above iroaming long distance etc ) The Spireon FleetLocate Fleet Management Standard Solution ]'FleetLocate Standard Sohnron"I includes a web -based fleet management Application from Spireon. Inc ('Spireon) that provides real-time vehicle location information ('Spireon Standard Fleet Application"J, The Business Plan set forth in this section is available only for activation on the Spireon FL 18 vnre ass device provided by Spireon I-FL18 Device") In addition to access to the Spireon Standard Fleet Application, the MRC for the FleetLocate Standard Solution includes the FL18 Devlce, basic installation training and standard ground shipping for the FL18 Device Access to the Nationwide Sprint Network and messaging are not included and Customer may purchase these services from Sprint for an additional charge SPIREON FLEETLOCATE FLEET MANAGEMENT BASIC Your SOLUTION •UNBUNDLED DATA Cost SPIREON FLEETLOCATE FLEET MANAGEMENT SAS C SOLUTION UNBUNDLED DATA $15.90 FL7 Device tS&reon Web Based Software Included' Non -recurring Charges Setup Fee $59.99 Additional charges that are not included above, (roaming long distance etc } The Spireon FleetLocate Fleet Management Basic Solution ('FleetLocate Basic Solution) includes a web -based fleet management Application from Spireon Inc (-Spireon-) that provides real-time GPS Tracking features breadcrumb trail. geofencing idling, speeding. maintenance and safety alerts Ithe'Spireon Basic Fleet Applcation") The Business Plan set forth in this section is available only for activation on the Spireon FL7 Vehicle Tracker device provided by Spireon ('FL7 Device') add lion to access to the Spireon Basic Fleet Appi cation the MRC for the FleetLocate Basic Solution includes the FL7 Device. training, and standard ground shipping for the FL7 Device Access to the Nationwide Sprint Network Is not Included and Customer may purchase this service from Spirit for an additional charge SPIREON FLEETLOCATE FLEET MANAGEMENT ADVANCED SOLUTION - UNBUNDLED DATA Your Cost SPIREON FLEETLOCATE FLEET MANAGEMENT ADVANCED SOLUTION - UNBUNDLED DATA FL7 Device jSpIreon Web -Based Software Included 520.03 Garmin $0.00 Power Take•Off Tracking $0.00 Driver ID $0.00 GoTalk $0.00 Non-recunln Cha es Setup Fee - The Setup Fee is a one-time charge that will be applied for $59 each FL7 Device activated with the FleetLocate Advanced Solution .99 Additional charges that are not included above, (roaming, long distance, etc.) The Spireon FleetLocate Fleet Management Advanced Solution ('FleetLocate Advanced Solution) includes a web -based fleet management Application from Sprreon, Inc ("Spirean") that provides real time GPS Tracking features integrated with vehicle diagnostics and driver safety features with alerts I'Spireon Advanced Fleet Application") The Business Plan set forth in this section is available only for activation on the Spireon FL7 Vehicle Tracker device provided by Sprreon I'FL7 Device] In addition to access to the Spireon Advanced Fleet Application the MRC for the FleetLocate Advanced Solution includes the FL7 Device. training and standard ground shipping for the FL7 Device Access to the Nationwide Sprint Network is not included and Customer may purchase this service from Sprint for an additional charge Page 16 of 19 Version Date August 2017 [Back Home] SPIREON FLEETLOCATE FLEET MANAGEMENT COMPLIANCE SOL , TION - UNBUNDLED DATA Your Cost SPIREON FLEETLOCATE FLEET MANAGEMENT COMPLIANCE SOLUTION - UNBUNDLED DATA FL7 Device ISpneon Web -Based Software Included[ $23.10 Gamin $0.00 Power Take Off Tracking 0.00 Driver10 $0.00 Active Tracking $0.00 GoTalk $0.00 GoTalk Plus Active Tracking $0.00 Mon -recurring Charges ESetupFlFee,-The Setup Fee s a one time charge that will be applied for S5g,g9evice activated with the FleetLDcate Compliance Solution Additional charges that are not included above (roaming long distance etc ) The Spireon FleetLocate Fleet Management Compliance Solution rFleelLocate Compliance Solution-) includes a web -based fleet management Application from Spireon, Inc ('Spireon-) that provides real time GPS Tracking features integrated with vehicle diagnostics driver safety features with alerts and Hours of Service (HOS) regulatory compliance features including mobile driver logs, electronic driver log reports and driver inspection reporting (DVIR) ('Spireon Compliance Fleet Application"] The Business Plan set forth in this section is available only for activation on the Spireon FL7 Vehicle Tracker device provided by Spueon ('FL7 Device"). In addition to access to the Spireon Compliance Fleet Application the MRC for the Fleeti-ocale Compliance Solution includes the FL7 Device training and standard ground shipping for the FL7 Device Access to the Nationwide Sprint Network Is not included and Customer may purchase this service from Sprint for an additional charge UNBUNDLED DATA. Cost SOLUTION UNBUNDLED DATA S1095 Setup Fee •The Setup Fee is a one-time charge that will be applied for $50 00 each FL4 Devine activated with the ReetLocate Compliance Solution Additional charges that are not included above (roaming long distance etc 1 The Spireon FleetLocate Fleet Management FL4 Essential Solution ('FleetLocate FL4 Essential Solution I includes a web -based fleet management Application from Spireon, Inc ('Spireon*) that provides a real-time information platform to locate vehicles, and track driver behavior I'Spneon FL4 Essential Application') The Business Plan set forth in this section is avai able only for activation on the Spireon FL4 Vehicle Tracker dev+ce provided try Spireon (-FL4 Device) In addition to access to the Spireon FL4 Essential Application, the MRC for the FlealLocate FL4 Essentat Solution includes use of the FL4 Device, training, and standard ground shipping for the FL4 Device Access to the Nationwide Sprint Network and messaging are not included, Customer must purchase these services from Sprint for an additional charge Installation is not included and Customer may purchase this service from Sprint for an additional charge Optional accessories are available for an additional charge UNBUNDLED DATA $12 95 Fee -The Setup Fee is a one time charge that will be applied for $50 00 Additional charges that are not included above. (roaming long distance etc I The Spireon FleelLocale Fleet Management FL4 Standard Solution ('FleetLocate FL4 Standard Solution') includes a web based fleet management Application from Spireon inc rSpireon-) that provides a real -lime information platform to locate vehicles, track driver behavior and provide vehicle diagnostics ('Spireon FL4 Standard Application") The Business Plan set forth in this section is avai able only for activation on the Spireon FL4 Vehicle Tracker device provided by Spireon ('FL4 Device-) In addition to access to the Spireon FL4 Standard Application the MRC for the FleetLocate FL4 Standard Solution includes use of the FL4 Device training, and standard ground shipping for the FL4 Device Access to the Nationwide Sprint Network and messaging are not included Customer must purchase these services from Sprint for an additional charge Installation is not included and Customer may purchase this service from Sprint for an additional charge Options$ accessories are available for an additional charge Page 27 of 19 Version Date August 2017 [Back Home] WIRELESS DATA PLANS Dallpad Solutions Your Dialpad Business Voice $1 S 00 Dialpad Department Line $5 Oo Dial d Toll Free Line $5 00: $ 02 minute Dialpad Fax Line MRC allows for a 100 page monthly allotment $12 00. IUsage exceeding the monthly allotment will be billed UberCvnference Standard $10 00 UbarConference ToN Free $20 00 Additional charges that are not included above, (roaming long distance etc I Dailpad and UberConference are not eligible for Service Pncing Discounts For Dialpad Business Voice Sprint bills Customer for all ordered seats at $15 00 seat monthly and Includes unlimited US Canada calls and text messages International outbound calling rates for Dialpad Business Voice will be billed in arrears per rates found at hltps --diaipad com�rates UberConlerence subscriptions may not be shared Participants are responsible for any resulting loll charges from connecting to the UberConference number For UberConference Toll Free, the MRC Includes all loll charges incurred by conference participants from connecting to the UberConterence number our Overage Rate Add -On Plans Cost Per Kb 300 Message Plan $1 00 300 Messages- 50 20 mess Overage 1000 MessaR2 Plan $5 DO 10130 Messages $0 20�mess overage Unlimited Message Plan $7 00 Unlimited Messages Sreint PRO Pack $19 99 NA mium Data Ian (Required on certain Smartphones and eligible Business Plans that may vary by device Customer may contact its $1000 N A ISprint Account Representative for details i Page 18 of 19 Version Date• August 2017 ToWFeel$urcharge Amount $or% Description Federal USF 5.26% Federal USF rate will change quarterly State USF 2.3928% TRS per Line $0 06 State Sales Tax ' 6.251/6 State Sales Tax + any locally Imposed sales lax rates Slate Equalization' 1.00 State 911 per Line $0.50 Admin Fee $1 99 Sprint Per line surcharge Reg Fee $0.40 Sprint Per line surcharge If this account is a State Government Account and they provide the appropriate State Exemption Documentation. they would be exempted from the items rated with' The Government Taxes and Fees and. or Sprint Surcharges and their respective rates included and ksled above are subject to change at any time as are exemptions applicable to customers The interpretation of state and local tax laws is subject to change at all times Consequently the applicability to the specified services of Government Taxes and Fees and Sprint Surcharges as well as additional Government Taxes and Fees and Sprint Surcharges. not fisted or not in existence at this time, is subject to change without warning or notification Furthermore exempt status is contingent upon the satisfaction of certain statutory documentation requirements DEVICE CATALOG LIST cks asses TexasDlRPreLand��usPa-c.him [Back Home] Page 19 of 19 Version Dates August 2017 itt�M, to �can without notice. WoR&II Pricing Alcatel OneTouch �(Prrici-gj applies to both New Adds and Upgrades) Retro Plan Restrictions SKU AL2017BKBL (Red, Black Kyocera DuraPlus -. Kyocera Sonim XP Strike IS r in Sonim XP Strike r KYE4233KIT (Kyocera DuraPlus KYE4281KIT Black SONIS3410 Black SONXP3410 Yellow Suggested Retail Price $99.99 $199.99 $216.00 $649.99 $329.99 Flat Hate 2YR (All CL) Pii6n'ej 1 W00 L $0.00 1 $49.99 A $149.99 .99 Features Bluetooth Enabled • • • • • Camera o • • GPS Enabled e • • • Heari2g Aid Comegfible • IP68 Certified • • Micro -SD Slot • • • Military Spec 81OG Certified ® • • Sprint Direct Connect / Group Connect • • • • 1phonei D- Dimenstons 4.11 x 2.05 x 0.72 In. 5.3 x 2.2 x 1.0 in. 4.13 x 2.15 x 0.99 In. 5 x 2.4 x 1.2 in. 4.95 x 2.3 x .98 in. Battery Type 850 mAh Li -Ion 1650 mAh Li -Ion 1500 mAh Li -ion 1960 mAh Li -Ion 1950 mAh Li -Ion Weight w/Battery (otj 6.7 oz. 5.75 oz. 6.5 oz. Talk Time Up to 9.5 hours Up to 6.9 hours Up to 8.5 hours Up to 8.3 hours Camera 2.0 MP NIA 5 MP (rear) NIA 2.0 MP Memory NIA 256MB (RAM); 512 MB (ROM) 256 MB RAM, 512 MB ROM 256 MB RAM, 512 MB ROM Hearing Aid Compatible N/A M4 / T4 M4 I T3 Basic Phones DIR_Sprint_Equipment_Grid_(Julyl4-Septl4).xlsx SO leNtochano -without notice.- R�anAel,! Pricing Plan Restrictions SKU Franklin Wireless r Holspol Franklin U772 USB Modem Novatel MiFi 500 LTE ALY856KIT RideFi FRKR850SMH Franklin R850 FRKU772KIT (Franklin U772) NV55BODMHS Black ZTEMF975HS Pocket WiFi ZTEMF97AIIS LivePro Suggested Retail Price 1 $144.00 $144.00 1 $180.00 $180.00 1 $180.00 1 $449.99 Flat Rate 2YR (Ali CL) 1 .00 1 $0.00 1 $19.99 1 $29.99 1 $29.99 I$299.99 Vflon'6j Features 3G and 4G LTE Network Access • • • • • Bluetooth Enabled • GPS Enabled • Micro -SD Slot • • Mobile Hotspot Capable • • • • Wi-Fi Data Capable a • Pt 7on-e Details Dimensions 35 x 84.5 x 17 mm. 3.8 x 2.4 x 0.7 in. 4.6 x 2.4 x .55 in. 4.7 x 4.7 x 1.1 in. Battery Type N/A N/A 1800 mAh Li-lon 2700 mAh Li -Ion 5000 mAh Weight w/Battery (oz) 39 g. 3.35 oz. 4.23 oz. Talk Time N/A Up to 8 hours Camera NIA NIA NIA NIA Memory 256MB(RAM) / 512 MB(ROM) NIA NIA 4GB ROM / 1 GB RAM Mobile Broadband Devices DIR_Sprint_Equipment_Grid_(July14-Sept14).xlsx Other Wireless EquipmentDlR_Sprint_Equipment_Grid_(July14-Sept14).xlsx HA8'�et! Pricfnqi g] applies -to both New Adds and 13'p Plan Restrictions SKU HTC 10 Data Required HTC Solt Data Required HTC U 11 Data Required Kyocera DuraForce Pro Data Required .r Kyocera TorqueXT Data Required LG Tribute 2 Data Required HTC2PS64KIT HTC 10)(Gray) HTC2PYB2GRY HTC2PZC5BLK (Black) KY6830KIT (DuraForce Pro - original) KYE671SKIT (Black LGLS665KIT (Black) HTC2PYB2SLV (Silver) HTC2PZC5BLU (Blue) KY6833E32BLK(DuraForce Pro 3 GB RAM Refresh) Suggested Retail Price $240.00 $600.00 $696.00 $432.00 $360.00 $96.00 Fiat Rate 2YR (AN CL) Pfi6nel $49.99 $199.99 $249.99 $99.99 $49.99 Discount NIA Features 3G and 413 LTE Network Access • • • • • Bluetooth Enabled • • • • Camera • • • • • • GPS Enabled • • • • HD Voice Capable • • Hearina Aid Co tible • International HSDPA/GSM • • IP68 Certified • Micro -SD Slot • • • Military 810G Certified • • Mobile Hotspot Capable • • • • Near Field Communication Capable • • Spnnt Direct Connect I Group Connect • • +nl Direct Connect Now Capable Wi-Fi Calli Ca ble • • Wi-Ff Data Ca able • • ® • Dimensions 6.0" x 3.0" x 0.3" 6.09" x 2.99" x 0.31" 5.84 x 2.89 x 0.51 in. 4.44 x 2.38 x 0.56 in. Battery Type 3000 mAl1 Lithium- ion 3200 mAh Lithium Polymer Batte embedded 3.000 mAh U-Ion Battery non -removable 3240mAh (non -removable) 2500 mAh Li -Ion 2125 mAh Weight w/Battery (oz) 6.0 oz 5.96 oz 5.54 oz. Talk Time Up to 23 hours Up to 24.5 hours Up to 18.9 hrs Camera 13 MP (rear) / 5 MP (front) 5 0 MP rear; 13MP Iron) 1 5 MP (rear A front) Memory 32GB ROM / 30B RAM 64GB ROM 4GB RAM 32 GB (ROM) 12 - 3 GB (RAM) 20 GB ROM / IGB RAM 1 GB (RAM) / 6 Ge (ROM) He2n Aid Compatible Smartphones Android DIR_Sprint_Equipment_Grid_(July14-Sept14).xlsx gg '(_F�ric'j�ngj ap. liibs.to both New Adds and Upgrades). Plan Restrictions Data Required _ Data Required SKU LGLS675KIT LGLS676WHT _ (Black) (Tribute HD) Data Required Data -Required Data Required- �rf�r Data Required 4 Dala Re uired LGLS755KIT (xPower LGLS775KIT (St to 2) LGLS777KIT (St to 3 IGLS992GLDKT (Gold) LGLS993BLKKT (Black) LGLS992KIT (Silver) LGLS993TTNKT (Platinum) LGLS992PNKKT Pink LGLS992TNKIT Titan Suggested Retail Price $120.00 $120.00 $216.00 $240.00 $264.00 $688.99 $708.00 Flat Rate 2Y ( ) Pfi� t Discount N/A Discount WA $49.99 $49.99 $49.1 $148.99 $249.99 nb) Features 3G•and 46 LTE Network Access • • • • Bluetooth Enabled • • • • • • Camera • • • • • • • GPS Enabled • • • • • HD Voice Capable • • • • • • • Hearing Aid Compatible International HSDPA/GSM IP68 Certified Micro -SD Slot • • • • a ® • Military 810G Certified Mobile Hot t Cepable • • • Near Feld Communication Capable Sprint Direct Connect / Group Connect Sprint Direct Connect Now Capable Wi-Ft Calling Capable • ® • W t-Fi Data Ca able D , • • • • • • • Dimensions 5.65 x 2.85 x 0.35 in. 5.7"x2.81"x0.27" 5.86x2.95x0.31 6.10 x 3.13 x 0.29 in. 6.17"x3.14"x0.29" 5.88"X 2.91"X 0.30" 5.86"x2.83"x0.31" Battery Type 2125 mAh Lt-Ion 2100mAh Lithium -ion 4100 mAh Li -Ion 3000 mAH Li -Ion 3.200 mAh U-ion Battery 2a00 mAh Lithium Polymer 3,300 mAh Li -ion Wetght wlBattery (oz) 4.88 oz. 4.3 oz 4.87 oz. 5.10 oz. 5.19 oz 5 6 oz 5.74 oz Talk Time Up to 14.5 hours Up to 15 hours Up to 33 hours Up to 25 hours Up to 25 hrs Up to 26 hours Up to 28 hours Camera Memory 6 GB (ROM) / 1 GB (RAM) IGGR ROM / 1.5 GB RAM 16 GB (ROM) / 2 GB (RAM) 16 GB (ROM) 12 GB (RAM) IGGe ROM / 2GB RAM 32 GB ROM 14 GO RAM 32GB ROM / 4GB RAM Hearing Aid Compatible Smartphones - And roidDIR_Sprint_Equipment_Grid_(July14-Sept14).xisx Plan Restrictions SKU r Data R uired Samsung Galaxy S 6 Data Required Samsung Galaxy S 6 Data Required Samsung Galaxy S6 Data Required I l ± Samsung Galaxy S7 Samsung Galaxy S7 Data Required Data Required Samsung Galaxy S8 I Data Re uired LGLS997KIT (LG V20) SPH920128BK (Black Sapphire SPHG92032BKS Black Sapphire) SPHG92064BKS Black Sapphire - EOL SPHG93032BKS Black SPHG93532BKS Black SPHG950UBLK Black SPH920128GD (Gold Platinum - EOL) SPHG92032GLD (Gold Platinum - EOL) SPHG92064GLD (Gold Platinum EOL) SPHG93032GLD (Gold) SPHG93532BLU (Blue) SPHG95OUGRY (Gray) SPH920128WT White Pearl SPHG92032WTS White Pearl SPHG92064WTS White Pearl SPHG93532GLD Gold SPHG950USLV Silver SPHG93532SLV Silver Suggested Retail Price 1 $792.00 $799.00 $584.00 $684.00 $594.99 $694.99 $750.00 Fiat Rate 2Y (All CL) 1 9.99 349.99 $149.99 $249.99 $99,99 199.99 .99 Rfidrim Features 3G and 4G LTE Network Access • • • • • • Bluetooth Enabled • • • • • • • Camera • • • • • • • GPS Enabled • o • • • • HD Voice Cppble • • • • • • • HearN Aid C2mattble • • • • • International HSDPA/GSM o • • • • IP68 Certified • • Micro -SD Slot • • • • • • • Military 810G Certified Mobile HotEMt Capable • • • • • • • Near Field Communication Capable • • ® • • S rint Direct Connect i Group Connect Sprint Direct Connect Now Capable • • • Wi-Fi Callina Capable • • • • • W(•R Data Capable • • • • • • • Dimensions 6.28"x3.07"x0.30" 5.6 x 2.8 x 0.3 in. 5.6 x 2.8 x 0.3 in 5.6 x 2.8 x 0.3 in. 5.6 x 2.7 x 0.3 In. 5.9 x 2.9 x 0.3 in. 5.86"x2.68"0.31" Battery Type 3200 mAh Li -Ion 2550 mAh Li -Ion 2550 mAh Li -Ion 2550 mAh Li -Ion 3.000 mAh U-Ion 3.600 mAh Li -Ion 3,000 mAh Li -ion Weight w/Battery (oz) 6.17 oz 4.6 oz. 4.6 oz. 4.6 oz. 5.4 oz. 5.5 oz. 5.47 oz Talk Time Up to 27 hours Up to 23 hours Up to 23 hours Up to 23 hours Up to 28 hours Up to 36 hours Up to 32 hours Camera t6 MP (rear) 15 MP (Irons) i6 MP (rear) / 5 MP (front) 16 MP (rear) 15 MP (front) 12 MP (rear) 15 MP (Ironl) 12 MP (rem) 15 MP (Ironl) Memory 64GR ROM / 4GB RAM 128 GB (ROM) / 3 GB (RAMI 32 GB (ROM) / 3 GB (RAM) 64 GB (ROM) 13 GB (RAM) 32GS (ROM) / 4GB (RAM) 32G13 (ROM) / 4GB (RAM) 64GR ROM 4GB RAM Hearing Aid Compatible M4 / T3 M4 / T3 M4 / T3 M4 / T3 M4 / T3 Smartphones Android DIR_Sprint_Equipment_Grid„(July14-Sept14).xlsx Hhfia'6etl lyric.ng I(P141.1; Plan Restrictions SKU 1 Samsung Galaxy SS+ Samsung Galaxy J3 Data R uired Data R uired I Samsung Galaxy J3 mWel Data R uired Samsung V Perx Dala -Required Y y Samsung Galaxy Note Samsung Galaxy Note Data Required Data Required ZTE Max XL Data Required SPHG955UBLK Black SPHJ320KIT Gold SPHJ327SLV J3 Emerge) SPHJ727BLK (Black) SPHN92032BKS Black Sapphire) SPHN92064BKS Black Sapphire) ZTE9560KIT ZTE SKU SPHG955UGRY (Gray) SPHN92032GLD (Gold) SPHN92064GLD (Gold) SPHG955USLV Silver SPHN92032WTS White Pearl - EOL SPHN92064WTS While Pearl Suggested Retail Price $850.00 $192.00 $168.00 $264.00 $360.00 $460.00 $192.00 Flat RIt1t� 2YR (AN CL) $399.99 $29.99 $29.99 $4in $149.93 $249.99 $39.99 3G and 4G LTE Network Access e • e • • e Bluetooth Enabled • • • • • • • Camera • • • • • • GPS Enabled • • • HD Voice Capable • • • • • • Hearing Aid Compatible • • • International HSDPA/GSM • • • IP68 Certified Micro -SD Slot • o • • • Militafy Spec 81OG Certified Mobile Hotspot Ca ble • • • • e • • Near Field Communicalmn Capable Sprint Direct Connect r Group Connect Sprint Direct Connect Now Capable • • WI-Fi CaIII Cae2ble • • • • • Wi-Fi Data Ca able Details • • • • • • • Dimensions 6.28" x 2.89" x 0.32" 5.60 x 2.81 x 0.32 in. 5.54" X 2.76" X 0.34" 5.54" x 2.76" x 0.34" 6.0 x 3.0 x 0.3 in. 6.0 x 3.0 x 0.3 in. 3.3" x 6.5" x 0.37" Battery Type 3,500 mAh Li -ion 2,600 mAh Li -Ion 2600 mAh Lithium 3.300 mAh Lithium Ion 3,000 mAh Li -Ion 3,000 mAh Li -Ion 3990 mAh Li -Ion Weight w/Battery lozl 6.10 oz. 4.9 oz, 4.87 oz. 4.87 oz. 5.4 oz. 5.4 oz. 6.35 oz Talk Time Up to 40 hours Up to 22 hours Up to 23 hours Up to 40 hours Up to 28 hrs Up to 28 hrs Up to 26.6 hours Camera 5 MP (marl / 2 MP (front) 16 MP (rear) 15 MP (Irorttl 16 MP (rear) / 5 MP (front) Memory 64GB ROM / 4G8 RAM 16G8 (ROM) / I.5G13 (RAM) I6GB (ROM) _/ 1.5G8 (RAM) 16GB ROM / 2GB RAM 32 GR (ROM); 4 GB (RAM) 64 Ga (ROM) 14 GB (RAM) I6GS ROM / 2GR RAM Hearing Aid Compatible M3 / T4 M4 / T3 M4 / T3 Smartphones - AndroidDlR_Sprint_Equipment_Grid_(July14-Sept 14).xlsx i hshtlset Pricing Alcatel GoFlip �autl[+ily to bulh New Adds and Upwadwsli — SKl l P L{ i441111 l 11.ti3f J 5uggesfea rtefan Trice �nn.rr Flat Rate 2YR (Alt CI.) :PhB'ne. $0.00 Features. 3G and 4G LTE Network Access • Bluetooth Enabled • Camera • HD Voice Capable • Hearing Aid Compatible • International HSDPA/GSM a Micro -SD Slot o W r-Fr Data Capable • • o- Dimensions 105 x 52.8 x 18.7 mm Battery Type 1350 mAh Weight w/Battery (oz) 120 Talk Time Up to B hours Camera 2 MP rear Memory 512 MB RAM / 4 GB ROM Hearing Aid Compatible M4 / T4 Smartphones- OtherDIR_Sprint_Equipment Grid_(July14-Sept14).xlsx 3 I 1-15-ndset Pricing pliesi to both New Adds and jpgrades," Plan Restriclions SKU AppIiVhone 7 Plus ('jr28GB)] Data Required Apple iPhone 7 Plus Data Required Apple Whone 6S Data Required Apple iPhone 6S Plus Data Required Apple iPhone 7 Data Required Apple iPhone 7 Data Required 190198047908 (Black) 190198047953 (Black) 190198058676 (Gray) 190198062390 (Gray) 190198072214 Black 190198072252 Black 190198047915 Silver 190198047960 Silver 190198058683 Silver 190198062406 Silver 190198072221 Silver 190198072269 Silver 190198047922 Gold 190198047977 Gold 190198058690 Gold 190198062413 Gold 190198072238 Gold 190198072276 Gold 190198047939 Rose Gold 190198047984 Rose Gold 190198058706 Rose Gold 190198062420 (Rose Gold) 190198072245 (Rose Gold 190198072283 Rose Gold 190198047946 Jet Black 190198047991 Jet Black 190198072290 Jet Black 190198354839 Red 190198355317 (Red) 190198360922 (Red Suggested Retail Price $169.99 $969.99 5549.99 $649.99 $649.99 $749.99 Flat Rate 2V (AH CL) FPMne 19.99 $519.99 $99.99 $199.99 $199.99 5299.99 Features 3G and 4G LTE Network Access • • • • • • Bluetooth Enabled • • • • • • Camera • • • • • • GPS Enabled • • • • • • Hearing Aid Compatible • • • • • • Intelligent Assistant • • • • • • International HSDPA/GSM • • • • • • Mobile Holspot Ca able • • • • • • Near Field Communication Capable • • • • • • WI-Fi Calling Capable • • • • • • Wi-Fi Data Capable • • • • • • lPhora Details Dimensions 6.23 x 3.07 x .29 in. 6.23 x 3.07 x .29 in. 5.44 x 2.64 x .28 in. 6.23 x 3.07 x .29 in. 5.44 x 2.64 x .26 in. 5.44 x 2.64 x .28 in. Battery Type Li -Ion Li -Ion Li -Ion U-Ion Li -Ion Li -Ion Weight w/Battery (oz) 6.63 oz. 6.63 oz. 5.04 oz. 6.77 oz. 4.87 oz. 4.87 oz. Talk Time Up to 21 hrs. Up to 21 hrs. Up to 14 hrs. Up to 24 hrs. Up to 14 hours Up to 14 hours Camera 12 MP (roar) 17 MP (Iron[) 12 MP (rear) 17 MP (front) 12 MP (rear) / 5 MP (Iron[) 12 MP (rear) / 5 MP (front) 12 MP (rear) / 7 MP (front) 12 MP (rear) / 7 MP (front) Memory 128 GB 256 GB 32 GB 32 GB 32 GB 128 GB Hearing Aid Compatible M3 / T4 M3 / T4 M3 / T4 M3 / T4 M3 / T4 M3 / T4 Smartphones - iOSDIR_Sprint_Equipment_Grid_(July14-Sept14).xisx �.Iandbef Pricing (PIr-inglappites�to both New Adds and Yp ons 7SK A-p-p Fe i P h �on e 7 Data Required Applee -[Phone7 Plus Apple iPhoneS-E -Apple iPhone SE Apple -iPhone 5S Data Required 190 (Gray) 610 190 (Gray) 818 Data Required (Gray) (Gray) Apple iPhone 6 1� Data Required 190196072306 Black 190198157430 (Black)(Gray) 190198296610 190196296616 (Gray) 885909727896 (16GB Space Gray) 885909951017 (Space Gray) 190196072313 Silver 190198157447 Silver 190198296627 Silver 190198296825 Silver) 885909727902 (16GB Silver 885909951024 Silver 190198072320 Gold 190198157454 (Gold) 190198296634 Gold 190198296832 Gold) 885909727919 (16GB Gold - EOL 885909951031 Gold • EOL 190198072337 Rose Gold 190198157461 Rose Gold 190198296641 Rose Gold 190198296849 Rose Gold 190198072344 Jet Black 190198360939 (Red) $849.99 $769.99 $399.99 $499.99 $300.00 $499.99 Su.9q%sted Retail Price Flat Raft 2YR (ANC) $399.99 $319.99 $0.00 $49.99 $0.00 1 $49.99 3G and 4G LTE Network Access o • • • Bluetooth Enabled o • • • • • Camera • • • • GPS Enabled • • • • Hearing Aid Compatible • • • • Intelligent Assistant • • • • • • International HSDPA/GSM • • • • Mobile Hotspot Capable • • • • Near Field Communication Capable • • WI-Fi Calling Capable • • Wi-Fi Data Capable • • • • be -tails Dimensions 5.44 x 2.64 x .28 6.23 x 3.07 x .29 in. 2.31 x 4.87 x.3 in. 5.44 x2.64 x .27 in. Battery Type Li -Ion U-Ion Ulhium-ion Li -Ion Weight w/Battery (oz) 4.87 oz. 6.63 oz. 3.95 oz. 4.55 oz. Talk Time din. U to 14 hours U to 21 hrs. U to 8 hours U to 14 hours Camera 12 MP (rear) 17 MP (12 MP (rear) / 7 MP (front) 8.0 MP (back), 1.3 MP (front) 8 MP (rear); 1.2 MP (front) Memory 256 GB 32 GB 16 GB Hearing Aid Compatible M3 / T4 M3 / T4 M4 / T4 M3 / T4 Smartphones iOSDIR_Sprint Equipment_Grid_(Julyl4-Septl4).xlsx Plan Restrictions SKU 7 Data Required Data Required Data Required Data Required Data Required m7 Data Required 885909951048 (Space Gray) 885909951079 (Space Gray) 885909971619 (Space Gray) 885909971640 (Space Gray - EOL 885909971671 (Space Gray) 888462500739 ace Gray) 885909951055 Silver 885909951086 Silver - EOL 885909971626 Silver 885909971657 Silver - EOL 885909971688 (Silver - EOL) 888462500746 ((Silver) 885909951062 Gold 885909951093 Gold 885909971633 Gold - EOL 885909971664 Gold - EOL 885909971695 Gold - EOL 888462500753 Gold 888462500760 Rose Gold) $599.99 $549.99 $599.99 $699.99 $649.99 $529.99 Suggested Retail Price Flat Rate 2YH (Ali CL) Ofione 1 $149.94 $99.99 §149.99 $Y49.99 $199.99 1 S79-99 Features 3G and 4G LTE Network Access • • • • • • Bluetooth Enabled a • • • • • Camera • • • • • • GPS Enabled • • • • • • Hearing Aid Compatible • • • • • • Intelligent Assistant • • • • • • International HSDPA/GSM • • • • • • Mobile Holspot Capable • • • • • • Near Field Communication Capable • Wi-Fi Calling Capable • Wi-FI Data Capable • • • • • • DetailsPhcne Dimensions 5.44 x 2.64 x .27 in. 5.44 x 2.64 x .27 in. 6.22 x 3.06 x .28 in. 6.22 x 3.06 x .28 in. 6.22 x 3.06 x .28 In. 5.44 x 2.64 x .28 in. Battery Type Li -Ion Li -Ion Li -Ion Li -Ion LI-Ion Li -Ion Weight w/Battery (oz) 4.55 oz. 4.55 oz. 6.07 oz 6.07 oz. 6.07 oz. 5.04 oz. Talk Time Up to 14 hours Up to 14 hours Up to 24 hours Up to 24 hours Up to 24 hours Up to 14 hrs. Camera 8 MP (rear); 4.2 MP (front) 8 MP (rear); 1.2 MP (front) 8 MP (rear); 1.2 MP (front) 8 MP (rear); 1.2 MP (front) 8 MP (rear); 1.2 MP (front) 12 MP (rear) o 5 MP (front) Memory 16 GB Hearing Aid Compatible M3 / T4 M3/T4 M3 / T4 M3 / T4 M3 / T4 M3 / T4 Smartphones - iOSDIR_Sprint_Equipment_Grid_(July14-Sept14).xlsx Hjii6sefi Pricing Plan Restrictions SKU kppIL Whone 6S Data Required Apple iPhonL 6S Data Required .'I Apple Whone 6S Data Required Apple Data Required Data Required Data Required 888462500777 (Space Gray) 888462500814 (Space Gray) 888462501750 (Space Gray) 686462501798 (Space Gray) 888462501835(Space Gray) 888462734905 (Gray) 888462500784 Silver - EOL 888462500821 Silver 888462501767 Silver 888462501804 Silver 888462501842 (Silver) 888462734912 (Silver) 888462500791 Gold 888462500838 Gold 888462501774 Gold - EOL 888462501811 Gold 888462501859 (Gold) 888462804011 (Gold) 888462500807 Rose Gold 888462500845 Rose Gold 888462501781 Rose Gold 888462501828 (Rose Gold) 888462501866(Rose Gold 888462804028 (Rose) u Price $599.99 $ $749,99 $379.992 RYRetafl F ( CLj $149.99 $199.99 $199 $49.99 $299.99 $0.00 Phone Features 3G and 4G LTE Network Access ® o • • • • Bluetooth Enabled • • • • o • Camera • • • • • • GPS Enabled • • • • • • Hearing Aid Compatible • • • • a • Intelligent Assistant • • • • • International HSDPA/GSM • • • • a Mobile Hotspot Capable • • • • • • Near Field Communication Capable • • • • • • Wi-Fi Calling Capable • • • • • • Wi-Fi Data Capable • • • • • • Details Dimensions 5.44 x 2.64 x .28 in. 5.44 x 2.64 x .28 in. 6.23 x 3.07 x .29 in. 6.23 x 3.07 x .29 in. 6.23 x 3.07 x .29 in. 4.87 x 2.31 x .3 in. Battery Type Li -Ion Li -Ion Li -Ion LI-Ion Li -Ion Built in Li -Ion Weight w/Battery (oz) 5.04 oz. 5.04 oz. 6.77 oz. 6.77 oz. 6.77 oz. 3.99 oz. Talk Time Up to 14 hrs. Up to 14 hrs. Up to 24 hrs. Up to 24 hrs. Up to 24 hrs. Up to 14 hours Camera 12 MP (rear) / 5 MP (front) 12 MP (rear) 15 MP (front) 12 MP (rear) 15 MP (front) 12 MP (rear) / 5 MP (front) 12 MP (rear) 15 MP (front) 12 MP (rear) / 1.2 MP (front) Memory 64 GB 128 GB 16 GB 64 GB 128 GB 16 GB Hearing Aid Compatible M3 / T4 M3 / T4 M3 / T4 M3/T4 M3 / T4 M3 / T4 Smartphones iOSDIR_Sprint_Equipment_Grid_(July14-Sept 14).xlsx Smartphones iOSDIR_Sprint_Equipment_Grid_(lulyl4-Septl4),xlsx 9ubj6cf.toi:6arjgeiwithout notice. Plan Restrictions SKU 190198163769 (Gray) 190198163776 Silver 190198163783 (Gold) 190198167354 (Gray) 190198233059 (Gray) 190198233707 (Gray) 190198301154 (Gray) 190198332783 (Gray) 190198341648 (Gray) 190198343642 (Gray) 190198167361 Silver 190198233066 Silver 190198233714 Silver 190198301161 Silver 190198332790 Silver 190198341655 (Silver) 190198343659 Silver 190198167378 Gold 190198325839 Gold 190198325853 (Gold) 190198301178 Gold 190198332806 Gold 190198341662 Gold 190198343666 Gold 190198332813 Rose Gold 190198343673 Rose Gold Suggested Retall Price $529.99 $429.99 $459.99 $559.99 $1,029.99 $879.99 $1,229.99 $1,079.99 Fiat Rae 2YR (AN M $429.99 $329.99 $359.99 $459.99 $929.99 $779.99 $1,129.99 $979.99 3G and 4G LTE Network Access • • • • • • Biuetooth Enabled • • Camera • • GPS Enabled • • Intelligent Assistant • • • • • • • International HSDPA/GSM • Micro -SD Slot Mobile Hotspol Ca ble Wi-Fi Data Capable • • • PhoreiDelails Dimensions x 6.6 x .24;in. 8 x 5.3 x .24 in. Battery Type WH Li-Poly 19.1 wH Li -Polymer Weight w/Battery (oz) F27.3 .981b .65 lb. Talk Time io9hour U to 9 hours Camera (back), 1.2 MP (from) B MP (rear)/1.2 MP (front) Memory 16 GB 16 GB TabletSDIR Sprint Equipment_Grid_(July14-Sept14),xlSx I 4affd§etI Pricing Plan Restrictions SKI' AppleiiPad Pro Apple -iPad Pro 2 Apple Wad Air 2 (16 Apple W�2 Apple Wad Minil 4 (16 Apple iPad Mini 4 Apple iPad Mini 4 Apple TPad Pro 190198475541 (Gray) 190198479457 (Gray) 888462003766 (Space Gray) 888462028134 S ace Gra 888462376600 S ace Gra EOL 888462376631 (Space Gra - EOL 888462376662 (Space Gray) 888462531900 (Space Gray) 190198475558 Silver 190198479464 Silver 888462004121 Silver - EOL 888462028141 Silver 888462376617 Silver 888462376648 Silver 888462376679 Silver 888462532648 Silver 19019B475565 Gold 190198479471 Gold 888462058421 Gold - EOL 888462058469 Gold 888462376624 Gold BB8462376655 Gold 8BU62376686 Gold 888462533386 Gold 190198479488 Rose Gold Suggested Retail Price $929.99 $779.99 $529.99 $629.99 $399.99 $479.99 $529.99 $1,079.99 Flat Rate 2YR (AM CL $829.99 $679.99 $429.99 $529.99 $299.99 $379.99 $429.99_1 $979.99 3G and 4G LTE Network Access • • • • • • • • Bluetooth Enabled • • • • • • Camera • • • • • • GPS Enabled • • • • • • Intelligent Assistant • • • • • • • • International HSDPA/GSM • • Micro -SD Slot Mobile Hotspol Capable • Wi-Fi Data Capable • • • • • • Phona Details Dimensions 9.4 x 6.6 x.24 in, 9.4x6.6x.24in, 8x5.3x.24in, 8x5.3x.24in. 8x5.3x.24in. 12 x 8.68 x .27 in. Battery Type 27.3 WH Li -Polymer 27.3 WH Li -Polymer 19.1 wH Li -Polymer 19.1 wH U-Polymer 19.1 wH U-Polymer 38.5 wH Li -polymer Weight w/Baltery (oz) .98 lb .98 lb .65 lb. .65 lb. .65 lb. 1.57 lbs. Talk Time Up to 9 hours Up to 9 hours Up to 9 hours Up to 9 hours Up to 9 hours Up to 9 hours Camera 8 MP (back), 1.2 MP (front) 8 MP (back), 1.2 MP (front) 8 MP (rear) / 1.2 MP (front) 8 MP (roar) / 1.2 MP (front) 8 MP (rear) / 1.2 MP (front) 8 MP (rear) / 1.2 MP (front) Memory 16 GB 128 GB 16 GB 64 GB 128 GB 128 GB TabletsDiR-Sprint_Equipment_Grid_(lulyl4-Septl4).xlsx fH a.h d se 1,a5 H, c, -n, Plan Restrictions SKU Apple Wad Pro Apple Oad Pro Apple40ad Pro Appi&ffiadl Pro 9.7 Slate 8" Samsungi Galaxy Samsungi Galaxy 888462534123 (Gray) 888462834735 (Gray) 888462834797 (Gray) 888462834827 (Gray) ANSAOT80KT Slate SPHT377TAB (Metallic Black) SPHT587TAB (Tab A 888462534864 Silver 8813462834742 Silver 888462834803 (Silver) 888462834834 Silver 888462535601 (Gold) 888462834759 Gold 888462834810 Gold 888462834841 Gold 888462836203 (Rose) 888462836289 Rose 888462836326 Rose $1,229.99 $729.99 $879.99 $1,029.99 $100.00 $199.99 $384.00 Suggested Retail Price Flat Rate 2 R (AN CL) $1,129.99 $629.99 $779.99 $929.99 $0.00 $99.99 Discount N/A Pl�ar�e� Features 3G and 4G LTE Network Access • • • • • • Bluetoolh Enabled • • • • • • • Camera • • • • • • • GPS Enabled • • • • • • Intelligent Assistant • • • • International HSDPA/GSM Micro -SD Slot • • • Mobile Hotspol Capable • • WI-Fi Data Capable • • • • • • Phone Details Dimensions 12x8.68x.27in. 9.4x6.6x.24in. 9.4x6.6x.24in. 9.4x6.6x.24in. 8.22 x 5.03 x 0.35 in. 8.35 x 4.96 x 0.35 in. 6.14 x 10.6 x .33 in. Battery Type Btditpn 38.5 wht Lil lymer Buittiin 27.5 wH Lilpolymer Buittlin 27.5 wH Lilpolymer Buitt)in 27.5 wH Lilpolymer 4500 mAh Li -Ion 5000 mAh Li -Ion 7300 mAh Weight w/Battery (oz) 1.59 lbs. .98 lbs. .98 lbs. .98 lbs. 12.0 oz. 17 oz. 19 oz. Talk Time U to 9 hours U to 9 hours U to 9 hours U to 9 hours Camera 8 MP (rear) / 1.2 MP (fro nq 12 MP (rear) / 5 MP (tront) 12 MP (rear) / 5 MP (lronl) 12 MP (rear) / 5 MP (front) 5 MP (rear) / 2 MP (front) 5 MP (rear) / 2 MP (front) 8 MP (rear) / 2 MP (frond Memory 256 GB 32 GB 128 GB 256 GB 1 GB (RAM) / 16 GB (ROM) 16GB (ROM) / 1.5GB I (RAM) 16 GB (RAM) / 2 GB (ROM) Tablets DIR_Sprint_Equtpment_Grid_(July14-Sept14).xlsx Exhibit D DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 STATE OF TEXAS DEPARTMENT OF INFORMATION RESOURCES CONTRACT FOR PRODUCTS AND RELATED SERVICES SPRINT SOLUTIONS, INC. 1. Introduction A. Parties This Contract for products and related services is entered into between the State of Texas, acting by and through the Department of Information Resources (hereinafter "DIR") with its principal place of business at 300 West 15`t' Street, Suite 1300, Austin, Texas 78701, and Sprint Solutions, Inc. (hereinafter "Vendor"), with its principal place of business at 12502 Sunrise Valley Drive, Reston, VA 20196. B. Compliance with Procurement Laws This Contract is the result of compliance with applicable procurement laws of the State of Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State Business Daily, Request for Offer (RFO) DIR-TSO-TMP-234, on December 9, 2015, for Hardware, Software and Services for Wireless Voice, Data, Pagers and Mobile Satellite Voice. Upon execution of this Contract, a notice of award for RFO DIR-TSO-TMP-234 shall be posted by DIR on the Electronic State Business Daily. C. Order of Precedence For purchase transactions under this Contract, the order of precedence shall be as follows: this Contract; Appendix A, Standard Terms and Conditions For Products and Related Services Contracts; Appendix B, Vendor's Historically Underutilized Businesses Subcontracting Plan; Appendix C, Pricing Index; Appendix D, Customer Service Agreement Terms including all Annexes; Exhibit 1, Vendor's Response to RFO DIR-TSO- TMP-234, including all addenda; and Exhibit 2, RFO DIR-TSO-TMP-234, including all addenda; are incorporated by reference and constitute the entire agreement between DIR and Vendor governing purchase transactions. In the event of a conflict between the documents listed in this paragraph related to purchases, the controlling document shall be this Contract, then Appendix A, then Appendix B, then Appendix C, then Appendix D, then Exhibit 1, and finally Exhibit 2. In the event and to the extent any provisions contained in multiple documents address the same or substantially the same subject matter but do not actually conflict, the more recent provisions shall be deemed to have superseded earlier provisions. 2. Term of Contract The term of this Contract shall be two (2) years commencing on the last date of approval by DIR and Vendor. Prior to expiration of the original term, DIR and Vendor may extend the Contract, upon mutual agreement, for up to two (2) optional one-year terms. Departement of Information Resources Page 1 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 Additionally, the parties by mutual agreement may extend the term for up to ninety (90) additional calendar days. 3. Product and Service Offerings A. Products Products available under this Contract are limited to Wireless Voice and Data Products required for services offered in B. below as specified in Appendix C, Pricing Index. Vendor may incorporate changes to their product offering; however, any changes must be within the scope of products awarded based on the posting described in Section LB above. Vendor may not add a manufacturer's product line which was not included in the Vendor's response to the solicitation described in Section LB above. B. Services Services available under this Contract are limited to Wireless Voice and Data Services as specified in Appendix C, Pricing Index. Vendor may incorporate changes to their service offering; however, any changes must be within the scope of services awarded based on the posting described in Section LB above. C. Emerging Technologies and Future Acquisitions DIR recognizes that technology is ever -evolving and advancing. DIR reserves the right to consider the addition of emerging technology such as next generation, enhancements and upgrades for products or services that are within the scope of Hardware, Software and Services for Wireless Voice, Data, Pagers and Mobile Satellite Voice services. Vendor may propose such products or services throughout the term of the contract as long as said product or service was initially bid in Vendor's response. Pricing and terms will be negotiated upon DIR acceptance. Any determination will be at DIR's sole discretion and any decision will be final. 4. Pricing Pricing to the DIR Customer shall be as set forth in Appendix A, Section 8, Pricing, Purchase Orders, Invoices, and Payment, and as set forth in Appendix C, Pricing Index, and shall include the DIR Administrative Fee. Telecommunications Fees, Taxes, and Surcharges may not be included on Customer invoices unless they were submitted with response and verified as required by statute. 5. DIR Administrative Fee A) The administrative fee to be paid by the Vendor to DIR based on the dollar value of all sales to Customers pursuant to this Contract is two percent (2%). Payment will be calculated for all sales, net of returns and credits. For example, the administrative fee for sales totaling $100,000 shall be $2,000. B) All prices quoted to Customers shall include the administrative fee. DIR reserves the right to change this fee upwards or downwards during the term of this Contract, upon Departement of Information Resources Page 2 of 12 DIR rev (5/28/2015) 6. 7 DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 written notice to Vendor without further requirement for a formal contract amendment. Any change in the administrative fee shall be incorporated in the price to the Customer. Notification All notices under this Contract shall be sent to a party at the respective address indicated below. If sent to the State: Dana L. Collins, CTPM, CTCM Director, Enterprise Contracts Management Department of Information Resources 300 W. 151' St., Suite 1300 Austin, Texas 78701 Phone: (512) 936-2233 Facsimile: (512) 475-4759 Email: dana.collins(,c!.dir.texasv If sent to the Vendor: Michaela Clairmonte, CPCM Manager, Contract Negotiations Sprint Solutions, Inc. 12502 Sunrise Valley Drive, Mailstop: VARESA0208 Reston, VA 20196 Phone: (703) 433-8581 Facsimile: (703) 433-8798 Email: Michaela.Clainnonte(c—vsnrint.com With a copy to: Attn: VP Legal Dept. — Sales & Distribution Sprint Solutions, Inc. 6391 Sprint Parkway Mailstop: KSOPHT0101-Z2525 Overland Park, KS 66251-2525 Software License and Service Agreements A. Software License Agreement 1) Customers acquiring software licenses under the Contract shall hold, use and operate such software subject to compliance with the Software License Agreement set forth in Appendix D of this Contract. No changes to the Software License Agreement terms and conditions may be made unless previously agreed to between Vendor and DIR. Customers may not add, delete or alter any of the language in Appendix D. Order Fulfiller shall make the Software License Agreement terms and conditions available to all Customers at all times. Departement of Information Resources Page 3 of 12 DIR rev (5 28; 2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 2) Compliance with the Software License Agreement is the responsibility of the Customer. DIR shall not be responsible for any Customer's compliance with the Software License Agreement. If DIR purchases software licenses for its own use under this Contract, it shall be responsible for its compliance with the Software License Agreement terms and conditions. B. Shrink/Click-wrap License Agreement Regardless of any other provision or other license terms which may be issued by Vendor after the effective date of this Contract, and irrespective of whether any such provisions have been proposed prior to or after the issuance of a Purchase Order for products licensed under this Contract, or the fact that such other agreement may be affixed to or accompany software upon delivery (shrink-wrap), the terms and conditions set forth in this Contract shall supersede and govern the license terms between Customers and Vendor. It is the Customer's responsibility to read the Shrink/Click-wrap License Agreement and determine if the Customer accepts the license terms as amended by this Contract. If the Customer does not agree with the license terms, Customer shall be responsible for negotiating with the reseller to obtain additional changes in the Shrink/Click-wrap License Agreement language from the software publisher. C. Service Agreement Services provided under this Contract shall be in accordance with the Service Agreement as set forth in Appendix D of this Contract. No changes to the Service Agreement terms and conditions may be made unless previously agreed to by Vendor and DIR. D. Conflicting or Additional Terms In the event that conflicting or additional terms in Service Agreements or linked via URL (excluding items covered by 7.A) or supplemental documents amend or diminish the rights of DIR Customers or the State, such conflicting or additional terms shall not take precedence over the terms of this Contract. In the event of a conflict, any linked documents may not take precedence over the printed or referenced documents comprising this Contract; provided further that any update to such URL-linked documents shall only apply to purchases or leases of the associated Vendor product or service offering after the effective date of the applicable update; and, provided further, that, if Vendor has responded to a solicitation or request for pricing, no update of such URL-linked documents on or after the date of Vendor's final response shall apply to that purchase unless Vendor directly informs Customer of the update before the purchase is consummated or Customer acknowledges the update in writing at or before the time the purchase is consummated. Departement of Information Resources Page 4 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 Vendor shall not [without prior written agreement from Customer's authorized signatory,] require any document that: 1) diminishes the rights, benefits, or protections of the Customer, or that alters the definitions, measurements, or method for determining any authorized rights, benefits, or protections of the Customer; or 2) imposes additional costs, burdens, or obligations upon Customer, or that alters the definitions, measurements, or method for determining any authorized costs, burdens, or obligations upon Customer. This paragraph applies to the contractual relationship between Vendor and Customer and does not negate the provions of Paragraph 7.A. concerning Shrink/Click-wrap License Agreements. The foregoing requirements apply to all contracts, including, but not limited to, contracts between Customer and a reseller who attempts to pass through documents and obligations from its Manufacturer or Publisher. S. Authorized Exceptions to 1) RFO; 2) Contract; and 3) Appendix A, Standard Terms and Conditions for Product and Related Services Contracts. A. RFO DIR-TSO-TMP-234, Exhibit A, Vendor Information Form, Section 18.2. Wireless Voice Services and Equipment Requirements, paragraph G is hereby replaced in its entirety with the following: Customers will be responsible for reporting lost or stolen wireless equipment. Vendor must have the ability to deactivate wireless equipment (within 2 hours for voice and data services can take up to 4 hours) upon receiving notice equipment is lost or stolen. B. RFO DIR-TSO-TMP-234, Exhibit A, Vendor Information Form, Section 18.7. Service Support Requirements, paragraph H is hereby replaced in its entirety with the following: Scheduled maintenance that will result in an outage requires an alert notification from Vendor to DIR of at least ten (10) business days, for Vendors providing a dedicated connection to the State of Texas network as described in Section 2.2. Related Services. Unscheduled services outages require immediate alert notification from Vendor to DIR. Also, whenever possible, any scheduled maintenance periods should be conducted during a maintenance window of midnight until 04:00 AM, preferably over weekends, beginning Friday night at 11:59 PM and extending to Monday morning at no later than 04:00 AM. All alerts will be sent to the DIR Help Desk. In the event Vendor provides a direct Network -to -Network Interconnect (NNI) connection to the State of Texas Network, DIR will require notification of all Departement of Information Resources Page 5 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 planned maintenance and service outages at least ten (10) business days in advance of servicing said NNI connection. C. Contract, Section 3. Product and Service Offerings, C. Emerging Technologies and Future Acquisitions is hereby replaced in its entirety with the following: DIR recognizes that technology is ever -evolving and advancing. DIR reserves the right to consider the addition of emerging technology such as next generation, enhancements and upgrades for products or services that are within the scope of Hardware, Software and Services for Wireless Voice, Data, Pagers and Mobile Satellite Voice services. DIR will review any emerging technologies or future solutions provided to DIR by Vendor and determine if they are within scope of the original proposal. If so, DIR will seek to reach agreement with Vendor on a contract amendment to include any approved new services/technologies and products required to activate and use new services/technologies. Pricing and terms will be negotiated upon DIR acceptance. Any determination will be at DIR's sole discretion and any decision will be final. D. Contract, Section 5. DIR Administrative Fee, B) is hereby replaced in its entirety with the following: All prices quoted to Customers shall include the administrative fee. DIR reserves the right to change this fee upwards or downwards during the term of this Contract, upon written notice to Vendor without further requirement for a formal contract amendment. Any change in the administrative fee shall be incorporated in the price to the Customer for subscribers activated after the new administrative fee became effective. Existing subscribers will continue to be calculated based on administrative fee in effect at the time of activation. E. Contract, Section 7. Software License and Service Agreements, A. Software License Agreement, 1) is hereby replaced in its entirety with the following: Customers acquiring software licenses under the Contract shall hold, use and operate such software subject to compliance with the Software License terms and conditions set forth in Appendix D of this Contract. No changes to the Software License terms and conditions may be made unless previously agreed to between Vendor and DIR. Customers may not add, delete or alter any of the language in Appendix D. Order Fulfiller/Vendor shall make the Software License terms and conditions available to all Customers at all times. F. Contract, Section 7. Software License and Service Agreements, B. Shrink/click-wrap License Agreement is hereby replaced in its entirety with the following: Departement of Lifor nation Resources Page 6 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 Regardless of any other provision or other license terms which may be issued by Vendor after the effective date of this Contract, and irrespective of whether any such provisions have been proposed prior to or after the issuance of a Purchase Order for products licensed under this Contract, or the fact that such other agreement may be affixed to or accompany software upon delivery (shrink-wrap), the terms and conditions set forth in this Contract shall supersede and govern the license terms between Customers and Vendor. It is the Customer's responsibility to read the Shrink/Click-wrap License Agreement and determine if the Customer accepts the license terms as amended by this Contract. If the Customer does not agree with the license terms, Customer shall be responsible for negotiating with the reseller to obtain additional changes in the Shrink/Click-wrap License Agreement language from the software publisher. If Customer does not reach agreement on such changes, Customer shall not purchase or accept the products and/or service tied to the additional licensing terms. G. Appendix A, Section 4 General Provisions, D. Assignment is hereby updated in its entirety with the following: DIR or Vendor may assign the Contract without prior written approval to: i) a successor in interest (for DIR, another state agency as designated by the Texas Legislature and for Vendor, entity that has purchased all or substantially all of its assets, and accepts all past, present, and future responsibilities under the Contract), or ii) a subsidiary, parent company or affiliate, or iii) as necessary to satisfy a regulatory requirement imposed upon a party by a governing body with the appropriate authority. Each party agrees to cooperate to amend the Contract as necessary to maintain an accurate record of the contracting parties. Assignment of the Contract under the above terms shall require written notification by the assigning party and, for Vendor, a mutually agreed written Contract amendment. Any other assignment by a party shall require the written consent of the other party and a mutually agreed written Contract amendment. H. Appendix A, Section 5. Intellectual Property Matters, Subsections A-L is hereby replaced in its entirety with the following: This Contract does not contemplate, authorize or support the development or acquisition of custom software products or services. If Vendor seeks to offer such products or services to DIR Customers, DIR and Vendor must amend this Contract to include such services. I. Appendix A, Section 7. Contract Fulfillment and Promotion, A. Service, Sales and Support of the Contract is hereby replaced in its entirety with the following: Vendor shall provide service, sales and support resources to serve all Customers throughout the State. It is the responsibility of the Vendor to sell, market, and promote products and services available under the Contract. Vendor shall use its Departement of Information Resources Page 7 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 good faith efforts to ensure that potential Customers are made aware of the existence of the Contract. If Vendor has a written purchasing arrangement ("Purchasing Arrangement") with Customer through an existing federal, cooperative or standalone contract held by Vendor that were executed prior to the effective date of this Contract that allows for additional purchases ("Preexisting Contract"), Vendor may sell to eligible DIR Customer through the Preexisting Contract until the expiration or earlier termination of the then -current term of such Purchasing Arrangement (Vendor shall not renew or extend such Purchasing Arrangement). Upon the expiration or termination of the then -current term of the Purchasing Arrangement (Vendor shall not renew or extend such Purchasing Arrangement), if Vendor retains such eligible DIR Customer, then Vendor must transition Customer to the DIR Contract. J. Appendix A, Section 7. Contract Fulfillment and Promotion, E. Internet Access to Contract and Pricing Information. 5) Use of Access Data Prohibited is hereby replace in its entirety with the following: If Vendor stores, collects or maintains data electronically as a condition of accessing Contract information, such data shall only be used internally by Vendor (and its Affiliates, agents and consultants with a need to know, if they are subject to a confidentiality agreement) for the purpose of implementing or marketing the Contract, and shall not be disseminated to third parties or used for other marketing purposes except as required by applicable law. The Contract constitutes a public document under the laws of the State and Vendor shall not restrict access to Contract terms and conditions including pricing, i.e., through use of restrictive technology or passwords. K. Appendix A, Section 8. Pricing, Purchase Orders, Invoices, and Payments, C. Customer Price, 3) is hereby replaced in its entirety with the following: If pricing for products or services available under this Contract are provided at a lower price to: (i) an eligible Texas Customer who is not purchasing those products or services under this Contract or (ii) to any other Texas customer under the same terms and conditions provided for the State for the same commodities and services under this contract, then the available Customer Price in this Contract shall be adjusted to that lower price. This requirement applies to products or services quoted to Texas Customers by Vendor or its resellers for a quantity of one (1) under like terms and conditions, and does not apply to volume or special pricing purchases or to any purchases outside the State of Texas. This Contract shall be amended within ten (10) business days to reflect the lower price. L. Appendix A, Section 8. Pricing, Purchase Orders, Invoices, and Payments, D. Telecommunications Fees and Surcharges and Taxes, (a) is hereby replaced in its entirety with the following: Departement of Information Resources Page 8 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 The Federal Universal Service Fund charge is an applicable FCC authorized surcharge in effect as of the date of this Contract and will be charged on Customer invoices. Any FCC, PUC or other authorized telecommunications taxes, fees and surcharges applicable to any Service may only be imposed: (i) if the Vendor listed them in Bid Package 2 upon submission of Offer, or (ii) if the tax or fee is initially imposed by a governmental entity after the effective date of this Contract; and (iii) in the event of (ii), DIR and Vendor shall execute a written amendment to authorize such imposition under the Contract. Vendor acknowledges that certain Customers that are political subdivisions of the State, are exempt from the imposition and collection of certain State telecommunications fees, including the Texas Universal Service Fund Charge and the Texas Infrastructure Fund assessment. In addition, State agency Customers have additional exemptions from State telecommunications fees, including the 9-1-1 emergency service fee, 9-1-1 equalization surcharge, poison control surcharge, and late charges imposed under Section 55.010, Texas Utilities Code. Vendor agrees to not bill for any items which are not mandated by the FCC, PUC or other proper authority and which are otherwise not applicable to the Services and for which Vendor has requested and received valid exemption certificates from Customers. Vendor agrees to promptly correct any incorrect billings of telecommunications fees and surcharges that occur. Vendor acknowledges that DIR makes no representations about the exemption status of any Customers that are assistance organizations, as defined in Section 2175.001, Texas Government Code or certain private institutions of higher education under Section 2170.004 (5), Texas Government Code. Vendor must request and receive any exemption certificates that may apply from each such organization directly. M. Appendix A. Section 8. Pricing, Purchase Orders, Invoices, and Payments, K. Changes to Prices, 1) is hereby replaced in its entirety with the following: Price increase change requests must be requested with a signed cover letter indicating the change in price. Price increase requests must be accompanied by a copy of the manufacturer or publisher's price list. N. Appendix A. Section 8. Pricing, Purchase Orders, Invoices, and Payments, K. Changes to Prices, is hereby amended by adding a new paragraph 4) Electronic Administrative Update (EAU) Process as follows: The parties agree to use the Electronic Administrative Update Process (EAU) to submit, review and implement administrative changes to Appendix C, Pricing Index. Administrative updates may include, but are not limited to price decreases, format corrections, or the addition of new services that were not available at the time of submission to the RFO and that are within the original scope of the RFO. Appendix C, Pricing Index changes shall be provided to Customers via the Vendor's webpage and the DIR Contract web page. Departement of Information Resources Page 9 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 O. Appendix A. Section 9. Contract Administration, B. Reporting and Administrative Fees, 4) DIR Administrative Fee, a) is hereby replaced in its entirety with the following: The applicable CRF/administrative fee shall be paid by Vendor to DIR to defray the DIR costs of negotiating, executing, and administering the Contract. The maximum administrative fee is set by the Texas Legislature in the biennial General Appropriations Act. Payment of the CRF fee shall be due on the seventeenth (17th) calendar day after the close of the previous month period. If the seventeenth calendar day falls on a non -business day, the administrative fee shall be due on the next business day. DIR may change the amount of the administrative fee upon thirty (30) calendar days written notice to Vendor without the need for a formal contract amendment. P. Appendix A. Section 10. Vendor Responsibilities, A. Indemnification, 2) is hereby replaced in its entirety with the following: Vendor shall indemnify and hold harmless the State of Texas and Customers, AND/OR THEIR OFFICERS, AGENTS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, ASSIGNEES, AND/OR DESIGNEES FROM ANY AND ALL THIRD PARTY_LIABILITY, ACTIONS, CLAIMS, DEMANDS, OR SUITS, AND ALL RELATED COSTS, ATTORNEY FEES, AND EXPENSES that is alleged to have resulted, in whole or in part, from the negligent, reckless, willful, intentional, or otherwise wrongful acts or omissions of the Vendor or its agents, employees, subcontractors, Order Fulfillers, or suppliers of subcontractors in the execution or performance of the Contract and any Purchase Orders issued under the Contract. THE DEFENSE SHALL BE COORDINATED BY VENDOR WITH THE OFFICE OF THE ATTORNEY GENERAL WHEN TEXAS STATE AGENCIES ARE NAMED DEFENDANTS IN ANY LAWSUIT AND VENDOR MAY NOT AGREE TO ANY SETTLEMENT WITHOUT FIRST OBTAINING THE CONCURRENCE FROM THE OFFICE OF THE ATTORNEY GENERAL. VENDOR AND THE CUSTOMER AGREE TO FURNISH TIMELY WRITTEN NOTICE TO EACH OTHER OF ANY SUCH CLAIM. Q. Appendix A. Section 10. Vendor Responsibil ties, Section S. Secure Erasure of Hard Disk Products and/or Services Vendor agrees that all products and/or services equipped with hard disk drives (i.e. computers, telephones, printers, fax machines, scanners, multifunction devices, etc.) shall have the capability to securely erase data written to the hard drive prior to final disposition of such products and/or services, either at the end of the Customer's wireless Product's useful life or the end of the related Service Agreement Terms in Appendix D for such wireless Products and/ Services, in accordance with 1 TAC 202. R. Appendix A. Section 10. Vendor Responsibilties, Section T. Deceptive Trade Practices; Unfair Business Practices, 1) is hereby replaced in its entirety with the Departement of Information Resources Page 10 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 following: Vendor represents and warrants that (i) neither Vendor nor any of its Subcontractors within the last three years have been found liable in any administrative hearing, litigation or other proceedings of Deceptive Trade Practices violations as defined under Chapter 17, Texas Business & Commerce Code, and (ii) it has no officers who have been found liable in any administrative hearing, litigation or other proceedings of Deceptive Trade Practices violations under Chapter 17, Texas Business and Commerce Code. S. Appendix A. Section 10. Vendor Responsibilites, Section W. Vendor Reporting Requirements is hereby replace in its entirety with the following: Vendor shall comply with Subtitle C, Title 5, Business & Commerce Code, Chapter 109 as added by HB 2539 of the 83rd Texas Legislature, Regular Session requiring computer technicians to report images of child pornography. Vendor and DIR acknowledge this Contract is for telecommunications services. {remainder of page intentionally left blank) Departement of Information Resources Page 11 of 12 DIR rev (5/28/2015) DIR Contract No. DIR-TSO-3432 Vendor Contract No. BSG1512-0284 This Contract is executed to be effective as of the date of last signature. Sprint Solutions, Inc. Authorized By: Signature on File Name: John Stevens Title: Regional President Date: 3/6/2017 The State of Texas, acting by and through the Department of Information Resources Authorized By: Signature on File Name: Wayne Egeler Title: CTS Director Date: 3/9/2017 Office of General Counsel: Initials on File 3/9/2017 Departement of Information Resources Page 12 of 12 DIR rev (5/28/2015) CERTIFICATE OF INTERESTED PARTIES FORM 3.295 1 of 1 Complete Nos. 1- 4 and 6 if there are interested parties. Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties. OFFICE USE ONLY CERTIFICATION OF FILING Certificate Number: 2017-256154 Date Filed: 09/01/2017 Date Acknowledged: 10/23/2017 1 Name of business entity filing form, and the city, state and country of the business entity's place of business. Sprint Solutions, Inc. Reston, VA United States 2 Name of governmental entity or state agency that is a party to the contract for which the form is being filed. City of Lubbock 3 Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a description of the services, goods, or other property to be provided under the contract. RFP 17-13534-S Cellular Phone Services and Devices 4 Name of Interested Party City, State, Country (place of business) Nature of interest (check applicable) Controlling I Intermediary 5 Check only if there is NO Interested Party. X 6 AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct. Signature of authorized agent of contracting business entity AFFIX NOTARY STAMP / SEAL ABOVE Sworn to and subscribed before me, by the said this the day of 20 , to certify which, witness my hand and seal of office. Signature of officer administering oath Printed name of officer administering oath Title of officer administering oath Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.3337 CERTIFICATE OF INTERESTED PARTIES FORM 1295 lofl Complete Nos. 1- 4 and 6 if there are interested parties. OFFICE USE ONLY Complete Nos.1, 2, 3, 5, and 6 if there are no interested parties. CERTIFICATION OF FILING Certificate Number: 1 Name of business entity filing form, and the city, state and country of the business entity's place of business. 2017-256154 Sprint Solutions, Inc. Reston, VA United States Date Filed: 09/01/2017 2 Name of governmental entity or state agency that is a party to the contract for which the form is being filed. City of Lubbock Date Acknowledged: 3 Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a description of the services, goods, or other property to be provided under the contract. RFP 17-13534-S Cellular Phone Services and Devices 4 Nature of interest Name of Interested Party City, State, Country (place of business) (check applicable) Controlling I Intermediary 5 Check only if there is NO Interested Party. ❑ X 6 AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct. eeeeerrre�° ��•�``�E NARY `� L� •••seeaeoee• A/ •PP B • Y P� j REG # e e ? 7672873 o Signature of authorized agent of contracting business entity m o e COMMISSION ' a o AFFIX NoT 6ST �1 8L•, ATE Sworn to and s6i��f^J 41fbi��go�by the said I ` e f rk1 tl0, this the � � day of 20 tri to certi�yil b , witness my hand and seal of office. Signature of officer administering oath! Printed name of officer administering oath Title of officer administering oath Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.3337