HomeMy WebLinkAboutResolution - 2011-R0556 - Amendment To Contract - AT&T Global - Telephone Switch Maintenance - 12_14_2011Resolution No. 2011—RO556
December 14, 2011
Item No. 5.10
RESOLUTION
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF LUBBOCK:
THAT the Mayor of the City of Lubbock is hereby authorized and directed to
execute for and on behalf of the City of Lubbock, Amendment 4 to the contract for
telephone switch maintenance, by and between the City of Lubbock and AT&T Global of
Lubbock, Texas, and related documents. Said Amendment is attached hereto and
incorporated in this resolution as if fully set forth herein and shall be included in the
minutes of the City Council.
Passed by the City Council on
December 14, 2011
TOM MARTIN, MAYOR
ATTEST:
Q1--�777�
Rebe Garza, City Secretary
APPROVED AS TO CONTENT:
Mark ea od, Assistant City Manager
Chief Information Officer
APPROVED AS TO FORM:
Chad Weaver, Assistant City Attorney
vw:ccdocs/ItES.Amend 4-AT&T Global
September 19, 2011
Resolution No. 2011-RO556
AMENDMENT #4 TO
AT&T MAINTENANCE SERVICE AGREEMENT
BETWEEN
AT&T GLOBAL SERVICES, INC. ("AT&T")
AND
CITY OF LUBBOCK ("CUSTOMER")
This Amendment #4 ("Amendment") to the AT&T Maintenance Service Agreement is entered into by SBC Global
Services, Inc. dba AT&T Global Services ("AT&T") and City of Lubbock. ("Customer").
WITNESSETH
WHEREAS, AT&T and Customer entered into a AT&T Maintenance Service Agreement effective on September 28,
2004 (AT&T Contract No. 66123184 RFP #081-041RW, (the "Agreement'); and
WHEREAS, AT&T and Customer now wish to amend the Agreement.
NOW THEREFORE, in consideration of these premises and the mutual promises set forth herein, the parties hereby
agree as follows:
• TERM —1 Year — 09120/11 — 09119/12
• EQUIPMENT — See Attached Bill of Materials for equipment and locations covered
• CHARGES - $136,671.22 per year
• TERMS: The terms and conditions associated with the Voice Product Addendum to Master Agreement signed
on 09/28/04 will be replaced with the attached AT&T Equipment Solutions - Voice CPE Resale and Support
Services Addendum To Master Agreement terms and conditions.
The above provisions are incorporated into the Agreement as if specifically set forth therein. Except as specifically
provided herein, all other terms and conditions contained in the Agreement shall remain in full force and effect.
IN WITNESS WHEREOF, the parties have caused this Amendment to be executed by their authorized representatives.
SO AGREED by the Parties' respective authorized signatories.
CITY OF LUBBOCK AT&T GLOBAL SERVICES
By: By:0�
Name: Tom Martin Name:
1,"OULUC:T SPECIALIST • CUSTOMER CONTRACTS
Title: Mayor
Date: Sete red 13, 291i
Attest:
December 14, 2011
Rebe ca Garza, City Sec-r-eliry
APPROVED AS TO CONTENT:
Mark Y rwood, hief Infor4ation Officer
Title:
Date:
APPRO TO FO
Chad Weaver, Assistant City Attorney
CONFIDENTIAL. INFORMATION
This Agreement is for use by authorized employees of the parties hereto only and is not for general distribution within or outside their
companies.
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
SCOPE
This Addendum covers AT&Ts sale of and support services for Voice Customer Premise Equipment ("CPE" or
"Equipment") under the attached Bill of Materials, Order or other applicable document. Installation and/or maintenance
Service for such Equipment to be provided by AT&T under the Maintenance Plan identified above (the Maintenance
Plan"), and as further described below. The Equipment is further described in the attached Bill of Materials, Order, SOW,
Equipment listing or other applicable attachment. This Addendum also covers any Orders issued under this Addendum,
as well as any additions or replacement to the Equipment or Service.
2. AT&T SERVICE AND SERVICE EXCLUSIONS
A. During the term of the Maintenance Plan, AT&T will repair Equipment that malfunctions due to wear and tear resulting
from normal use in accordance with standard operating instructions. Items excluded from coverage under the
Maintenance Plan are headsets, portable telephones (cord less/wireless), answering machines, Customer provided
servers, UPS systems, power conditioners, power supplies (including batteries and chargers), intra-building
distribution cabling, consumables and any Software which is at a revision level not supported by the Software
licensor. AT&T does not remove or recycle batteries.
B. The Maintenance Plan and any and all warranties provided to Customer in this Addendum or the Agreement do not
cover malfunctions or defects resulting from abnormal or nonstandard uses or conditions including, but not limited to,
the following types of causes: failure to provide a suitable environment for the Equipment, including exposure to
improper temperature, humidity, chemicals or airbome agents, Customer abuse, misuse or use contrary to standard
operating instructions; improper electrical voltages or currents; power or lightning surges or power interruption;
improper storage or placement of the Equipment; damage caused by unauthorized attachments or modification; use
with or interconnection of the Equipment to incompatible electrical or mechanical devices; and the installation,
maintenance or disassembly, repair or alteration of the Equipment by any person other than AT&T, or an entity
expressly approved by AT&T in writing; or Force Majeure occurrences. In such excepted cases, Customer will pay
AT&T in accordance with AT&Ts then prevailing rates in connection with diagnosing such excepted problems and for
any resulting repairs. (i) Customer is solely responsible for adequately backing up data and ensuring that its
networks/systems are secured against unauthorized intrusion; and (ii) acknowledges that CPE/Software that supports
telephony over Transmission Control Protocolllntemet Protocol (TCP/IP) may experience certain compromises in
perforrnance, reliability and security even when performing as warranted and that failure to follow
manufacturer/licensor recommendations may make such compromises more acute.
C. AT&T's maintenance Service provided under the Maintenance Plan shall include preventive and remedial
maintenance, as required by the CPE manufacturer's specifications or by AT&T, Replacement parts and products
may be new or equivalent to new in performance. Such parts and products will be furnished on an exchange basis
and the returned parts and products will become the property of AT&T. AT&Ts preventive and remedial
maintenance Service obligations hereunder do not include, and AT&T is not otherwise obligated to provide
replacement parts, software upgrades, software patches, second tier help desk support, or maintenance Service
resulting in CPE functionality which exceeds that expressly provided in manufacturers' or suppliers' specifications at
the time such product was installed (including Year 2000 functionality).
D. AT&T makes no guarantee as to parts availability or technical support for Equipment or Software that has been
discontinued by its manufacturer or reached "end of life" status. In the event replacement parts, Software, or support
are not readily available, AT&T shall advise Customer and Customer shall have the option at AT&Ts discretion to replace
or upgrade the Equipment or Software with a similar product at AT&Ts then prevailing rates_ In the event Customer
declines to authorize such replacement, AT&T shall delete such Equipment from this Addendum and cease providing
Service for such Equipment, and AT&T will issue, if applicable, a pro-rata refund for such deletion. Additionally, Customer
agrees to pay any additional charges that may be incurred by AT&T for product support services from the manufacturer
for products that are manufacturer discontinued or have been placed into "end of life" status.
E. The periodic charges specified herein include all the stated maintenance Service performed at any time in connection
with Emergencies and Non -Emergencies during Normal Business Hours. An "Emergency" is defined as any
malfunction that leaves Customer unable to place or receive calls through the CPE, or any other failure agreed to in
writing by the Parties.
F. Service performed outside of Normal Business Hours or outside the scope of the Maintenance Plan (as described in
section 7 below) will be charged on a per occurrence basis billed in fifteen (15) minute increments with a minimum of
two (2) hours at AT&Ts then prevailing hourly or premium hourly rate including travel time to and from Customer's
Site. Customer shall also be responsible for travel and living expenses, when required. Provisioning of such Service
shall be at the discretion of AT&T and shall be subject to the availability of personnel and parts, if applicable.
G. In the event AT&T responds to Customer's request for Service and AT&T reasonably determines that the problem
AT&T and Customer Confidential Information
Addendum _Voice -CPE _ Support -Services Page 1 of 3 Revision Date 03/10/09
STANDARD
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
was not caused by the Equipment maintained herein, Customer will be responsible for additional charges for such
response at AT&Ts then prevailing rates.
H. AT&Ts responsibility with respect to its obligation to provide maintenance Service under this Addendum shall be
limited to the Customer's side of the CPE residing on the Demarcation Point ("Demarcation Point" is defined as the
point between facilities controlled or owned by the local telephone carrier and those facilities controlled or owned by
Customer). Maintenance Services include maintenance as described herein for. (i) the CPE and/or associated
system software stated herein; and (6) such other equipment and/or software which is subsequently added to this
Addendum by an Order, attachment or other applicable document. In the event that AT&T responds to Customers
request for Service and Customer's claim of CPE malfunction is due to problems on the local telephone utility's side
of the Demarcation Point due to malfunctions in equipment or software other than that covered by this Addendum,
Customer will be responsible for additional charges for such response in accordance with AT&Ts then prevailing
rates.
1. AT&T may suspend performance or terminate this Addendum if Customer fails to pay all amounts due by the
applicable due date and such failure is not cured within 10 days of receiving AT&Ts notice of non-payment.
3. LICENSES
Software is provided subject to the particular licensor's standard software license. The standard software license is a
separate agreement between Customer and the licensor. Customers assent to the terms and conditions of this
Addendum binds Customer to the terms and conditions of the licensor's standard software license, as if the terms and
conditions of the licensor's standard software agreement were fully set forth in this Addendum and Customer shall comply
with the terms and conditions of the licensor's standard license and associated documentation.
4. AT&T MAINTENANCE SERVICE DESCRIPTIONS
A. AT&T Voice CPE Maintenance Services — Complete. Customer may request maintenance Service twenty-four
(24) hours a day, seven (7) days a week by calling AT&T. If Customers problem is an Emergency, AT&T will use
reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate, within two (2) hours for PBX systems and four (4) hours for key, hybrid or any other system, and Wit
complete the appropriate repairs as soon as reasonably practical; Remote diagnostics require customer provided
access line and remote access device on all covered equipment with capabilities. In the event the problem is a
non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's report of a malfunction by
beginning remote diagnosis, as appropriate, within eight (8) business hours and will complete the appropriate repairs
as soon as reasonably practical. AT&T will arrange to replace defective telephone sets and cords by shipping
replacements to the customer's site., Customer must return the defective equipment within ten (10) days or AT&T
shall invoice Customer for the full replacement cost. AT&T reserves the right to inspect all defective equipment and
shall have final determination of the status of such equipment.
B. AT&T Voice CPE Maintenance Services — Essential. Customer may request maintenance Service twenty-four
(24) hours a day, seven (7) days a week by calling AT&T. If Customer's problem is an Emergency, AT&T will use
reasonable commercial efforts to respond to Customer's report of a malfunction by beginning remote diagnosis, as
appropriate within two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other
system, and will complete the appropriate repairs as soon as reasonably practical. Remote diagnostics require
customer provided access line and remote access device on all covered equipment with capabilities. In the
event the problem is a non -Emergency, AT&T shall use reasonable commercial efforts to respond to Customer's
report of a malfunction by beginning remote diagnosis, as appropriate, within eight (8) business hours, and will
complete the appropriate repairs as soon as reasonably practical, AT&T will arrange to replace defective telephone
sets and cords by shipping replacements to the customer's site. Customer must return the defective equipment within
ten (10) days or AT&T shall invoice Customer for the full replacement cost. AT&T reserves the right to inspect all
defective equipment and AT&T shall have final determination of the status of such equipment. "Business hours"
refers to services performed during Normal Business Hours. Any Services performed outside of the Normal Business
Hours shall be performed within mutually agreed to time periods.
C. AT&T Voice CPE Maintenance Services — Dedicated. (i) AT&T will provide technician, Customer Service
Representative, Project Manager, or other agreed upon resource(s) as set forth herein or within an associated
Statement of Work, on an annual basis to perform installation, maintenance, and/or move, add or change activities.
(ii) AT&T shall, at its sole discretion, assign either a qualified AT&T employee or contractor ("Resource") or a
combination of both to provide Services to Customer during Normal Business Hours. (lii) Each Resource will be
granted time off for lunch and breaks as mandated by any labor agreement, Federal, State, County or City laws that
AT&T and Customer Confidential Information
Addendum_ Voice_CPE_Support_Services Page 2 of 3 Revision Date 03110/09
STANDARD
AT&T Equipment Solutions - Voice CPE Resale and Support Services
Addendum To Master Agreement
are applicable. Customer must provide adequate office faci I ities/q ua rters/sto rage for Resource to administer daily
responsibilities. (iv) Customer may also purchase optional replacement parts coverage associated with Dedicated.
(v) Customer may request maintenance Service twenty-four (24) hours a day, seven (7) days a week by calling
AT&T. If Customer's problem is an Emergency, AT&T will use reasonable commercial efforts to respond to
Customer's report of a malfunction by beginning remote diagnosis, as appropriate within two (2) business hours for
PBX systems and four (4) business hours for key, hybrid or any other system, and will complete the appropriate
repairs as soon as reasonably practical. Remote diagnostics require customer provided access line and remote
access device on all covered equipment with capabilities. Any Services performed outside of the Normal
Business Hours shall be performed within mutually agreed to time periods.
D. AT&T Voice CPE Maintenance Services -- Custom. Custom provided maintenance shall include the Services as
agreed to by Parties as described in the document.
5. AGENCY
During the term of this Addendum, Customer will not permit any other person to maintain, repair or modify the CPE or to
connect any other equipment. To the extent necessary for AT&T to perform its Services under this Addendum, Customer
agrees that AT&T will be Customer's Site agent to represent Customer in any dealings with any telephone company or
government agency with respect to CPE maintenance provided hereunder Customer assumes all ongoing responsibility
of directory listings, credit cards, system security, billing arrangements and other items not related to Equipment or
Services provided by AT&T unless expressly stated otherwise under this Addendum or some other express written
agreement between Customer and AT&T.
6. CHANGE IN EQUIPMENT
AT&T will have the right and option of conducting periodic equipment reviews for additions and/or deletions which may
have occurred and all service pricing shall be adjusted accordingly. In the event Customer elects to terminate portion(s)
or reduce the grade of the maintenance Services provided hereunder, Customer shall be liable for fifty percent (50%) of
the fees for the terminated or reduced portion of the maintenance for the remainder of the term of this Addendum plus any
non -recoverable costs including, but not limited to, those amounts paid or due and payable to third parties as incurred by
AT&T directly in connection with the provisioning of such Equipment and Services for Customer.
7. RENEWAL
At the end of the one year term the coverage will expire. AT&T may only increase the price of the Maintenance or Service
Plans provided herein at the time Equipment is changed, upgraded or added to this Addendum. AT&T will provide
Customer with a thirty -day notice of such increases.
END OF DOCUMENT
AT&T and Customer Confidential Information
Addendum_ Voice_ CPE_ Support -Services Page 3 of 3 Revision Date 03/10/09
STANDARD
Addendum No.
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Master Agreement No.
City of Lubbock Amendment #4
916 Texas
Lubbock, TX 79401
DIR #
EQUIPMENT COVERED UNDER MAINTENANCE PLAN:
Contract #66120838
3202 East 36"' Street
Lubbock, TX 79401
AT&T Maintenance Services —Complete with Pass Basic Annual Rate: $4,128.04
(1) Meridian 1 Option 11 C Compact— Serial #10261757 —Software Release 3.0
(1) Universal Trunk Card
(1) TMDI T-1 Card
(1) Analog Message Waiting Line Card
(1) 11C Compact Digital Line Card
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBtI Maintenance Modem
(1) US Robotics Modem
(1) Adtran T-1 ESF CSU
Associated PBX Telephone Sets
Contract #68123184
916 Texas
Lubbock, TX 79401
AT&T Maintenance Services — Complete with Pass Basic Annual Rate: $71,210.89
(1) Nortel CS1000 — Serial #Z01125 — Software Release 5.5
(1) Line Side T-1 Card
(11) Dual Port DTIlPRI Cards
(9) Universal Trunk Cards
(2) TMDi T-1 Cards
(3) Succession Media Cards
(17) Digital Line Cards
(9) Analog Message Waiting Line Cards
(3) Digitone Receiver Card
(1) Telstrat Card 740-01060-01
(1) 24-Channel 703t Call Pilot Voice Messaging System — Dongle ID 10307128 -- Software Release 4.04
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(2) US Robotics Modem
(1) Interalia 4-Port Announcer
Associated PBX Telephone Sets
Contract 966123187
162513"h Street
Lubbock, TX 79401
AT&T Maintenance Services —Complete with Pass Basic Annual Rate: $13,249.60
(1) Meridian 1 Option 11C — Serial #318832241 —Software Release 6.0
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(17) Digital Line Cards
(7) Analog Message Waiting Line Cards
(2) Telstrat Card 740-01060-01
(1) Maintenance Terminal
Voice Product Addendum CONFIOEN77A1 INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page t of 6
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(2) US Robotics Modem
Associated PBX Telephone Sets
Master Agreement No.
Contract #66123188
600 Municipal Drive
Lubbock, TX 79403
AT&T Maintenance Services — Complete with Pass Basic Annual Rate. $7,378.16
(1) Meridian 1 Option 11 C — Serial #10013409 — Software Release 5.5
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(7) Digital Line Cards
(3) Analog Message Waiting Line Cards
(3) Telstrat Card 740-01060-01
(1) Maintenanoe Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Interalia Announcer
Associated PBX Telephone Sets
Contract #66123189
6401 North Martin Luther King Boulevard
Lubbock, TX 79401
AT&T Maintenance Services — Complete with Pass Basic Annual Rate: $3,834.54
(1) Meridian 1 Option 11 C — Serial #10013134 — Software Release 3.0
(1) Universal Trunk Cards
(1) PRI T-1 Cards
(3) Digital Line Cards
(2) Analog Message Waiting Line Cards
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
Associated PBX Telephone Sets
Contract #66123191
508 Davis Avenue
Lubbock, TX 79401
AT&T Maintenance Services — Essential with Pass Basic Annual Rate: $2,922.27
(1) Meridian 1 Option 11C — Serial #10102817 — Software Release 3.0
(1) Universal Trunk Cards
(1) TMDI T-1 Cards
(2) Digital Line Cards
(1) Analog Message Waiting Line Cards
(1) Maintenance Terminal
(1) Maintenance Printer
(?) SEBII Maintenance Modem
(1) US Robotics Modem
Associated PBX Telephone Sets
Voice Product Addendum CONFIOENTrAL INFORMA TTON
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 2 of 6
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No. _ Master Agreement No.
Contract #66123192
1301 Broadway
Lubbock, TX 79401
AT&T Maintenance Services —Complete with Pass Basic Annual Rate: $6,774.18
(1) Meridian 1 Option 11 C — Serial #10037963 — Software Release 4.50W+
(2) Universal Trunk Cards
(2) PRI T-1 Cards
(1) Line Side T1 Card
(3) Succession Media Cards
(5) Digital Line Cards
(2) Analog Message Waiting Line Cards
(2) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) MIRAN Card
(56) IP ISM's
Associated PBX Telephone Sets
Contract #66123193
401 North Ash
Lubbock, TX 79401
AT&T Maintenance Services —Complete Annual Rate: $1,706.16
(1)
Meridian Fiber Remote Cabinet
(1)
Universal Trunk Cards
(2)
Digital Line Cards
(1)
Analog Message Waiting Line Cards
(1)
Interalia2-Port Announcer
Associated PBX Telephone Sets
Contract #66123194
1515 East Ursallne
Lubbock, TX 79401
AT&T Maintenance Services —Complete with Pass Basic Annual Rate: $3,978.53
(1) Meridian 1 Option 11 C — Serial #10258676 —Software Release 3.0
(2) Universal Trunk Cards
(1) TMDI T-1 Cards
(4) Digital Line Cards
(1) Analog Message Waiting Line Cards
(1) Telstrat Card 740-01060-01
(1) Maintenance Terminal
(1) Maintenance Printer
(1) SEBII Maintenance Modem
(1) US Robotics Modem
(1) Adtran ACE T-1 CSU
Associated PBX Telephone Sets
Contract #66123195
3600 Slaton Highway
Lubbock, TX 79404
AT&T Maintenance Services — Complete Annual Rate: $2.328.48
(1)
Norstar Modular ICS
(1)
Analog Station Module
(1)
LSIDS Trunk Cartridge
(1)
Digital Trunk Interface
(1)
Digital Station Module
(1)
2-Part Fiber Expansion Card
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 3 of 6
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
Associated Norstar Telephone Sets
°Master Agreement No.
Contract #66123197
6001 North Guava
Lubbock, TX 79401
AT&T Maintenance Services —Complete with Pass Basic Annual Rate: $3,287.74
(1) Meridian 1 Option 11 Mini —Serial #10260812 —Software Release 3.0
(1) Universal Trunk Card
(1) TMDI T-1 Card
(1) Analog Message Waiting Line Card
(1) Opt 11 Mini Digital Line Carr)
(1) Maintenance Terminal
(1) Maintenance Printer
0) SEBII Maintenance Modem
(1) Adtran T-1 ESF CSU
Contract #66123198
1902 Texas Avenue
Lubbock, TX 79401
AT&T Maintenance Services —Essential Annual Rate: $2,995.20
(1) Fiber Remote Cabinet
(5) Digital Line Cards
(3) Analog Message Waiting Line Cards
Associated PBX Telephone Sets
Contract #66123199
1010 9r" Street & Texas
Lubbock, TX 79401
AT&T Maintenance Services— Essential Annual Rate: $1,497.60
(1) Fiber Remote Cabinet
(3) Digital Line Cards
(1) Analog Message Waiting Line Cards
Associated PBX Telephone Sets
Contract #66123200
1501 6u' Street
Lubbock, TX 79401
AT&T Maintenance Services —Complete Annual Rate: $3,063.72
0) Fiber Remote Cabinet
(2) Universal Trunk Cards
(3) Digital Line Cards
(3) Analog Message Waiting Line Cards
(1) Interaiia Announcer
Associated PBX Telephone Sets
Contract #66123201
1306 9' Street
Lubbock, TX 79401
AT&T Maintenance Services —Essential Annual Rate: $1,497.60
(1) Fiber Remote Cabinet
(3) Digital Line Cards
(1) Analog Message Wailing Line Cards
Associated PBX Telephone Sets
Voke Product Addendum CONFIDEN77AL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 4 of 6
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No.
Contract #66123202
5900 North Walnut
Lubbock, TX 79401
AT&T Maintenance Services -Essential Annual Rate: $1,468.80
(1) Norstar Modular ICS Key System
(1) LSIDS Trunk Card
(1) Digital Trunk Interface
Associated Norstar Telephone Sets
Contract #16148970
1801 Avenue G
Lubbock, TX 79401
AT&T Maintenance Services -Essential Annual Rate: $946.60
(1)
Fiber Remote Cabinet
(1)
Digital Line Card
0)
Analog Message Waiting Line Card
(1)
Universal Trunk Card
Associated PBX Telephone Sets
Master Agreement No.
Contract # 66207528
2501 Avenue C
Lubbock, TX 79404
AT&T Maintenance Services - Complete with Pass Basic Annual Rate: $3,578.14
(1) Meridian 1 Option 11 C - Serial #10240028 - Software Release 3.0
(1) Universal Trunk Cards
(1) PRI T-1 Cards
(3) Digital Line Cards
(1) Analog Message Waiting Line Cards
(1) Maintenance Terminal
(1) SEBII Maintenance Modem
(1) Digital Link Solo T-1 CSU
(1) MDR Buffer Box
Associated PBX Telephone Sets
Contract # 66207527
401 North Boston
Lubbock, TX 79415
AT&T Maintenance Services -Complete Annual Rate: $2,448.00
(1)
Norstar Modular ICS Key System
(1)
LS/DS Trunk Card
(1)
Digital Trunk Interface
(1)
Digital Station Module
(3)
Analog Station Modules
(1)
6-Port Expansion Module
Associated
Norstar Telephone Sets
EQUIPMENT NOT COVERED UNDER MAINTENANCE PLAN:
Headsets, portabla/wireless/cordless telephone sets, answering machines, UPS systems, power conditioners, power
supplies, batteries, charger kits, perishable !consumable commodities such as printer ribbons, printer cartridges, etc.
Avotus InteleControl Attendant Pro is excluded.
Avaya MPS 500 IVR Support
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 5 of 6
Resolution No, 2011-RO556
VOICE PRODUCT ADDENDUM ATTACHMENT
BILL OF MATERIALS FOR EQUIPMENT AND SERVICES
Addendum No. Master Agreement No,
SPECIAL TERMS AND CONDITIONS:
Avaya's Partner Assurance Support Services Basic allows AT&T the ability to provide P tier and corrective content
support on those systems noted above.
SO AGREED by the Parties' respective authorized signatories:
CITY OF LUBBOCK AT&T GLOBAL SERVICES
By: r By: �
Name: Tam Martin ALL
Name: CONTRACT SPECIALIST . rilummP roL^ jcf ITS
Title: Mayor
Title:
Date: ec o be, 1 2 1 t- Date:
December 14, 2011
Attest:
Rebe a Garza, City Secretary
APPROVED AS TO CONTENT:
Mark earwoo hlef lnfdVnat1on Officer
APPR0 70 F M:
Chad eaver, Assistant City Attorney
Voice Product Addendum CONFIDENTIAL INFORMATION
This Agreement is for use by authorized employees of the Parties and is not for general distribution in or outside the respective companies.
Page 6 of 6
MAWTENANCE QUOTE
at&t
CUSTOMER NAME:
DATE PREPARED:
VALID THROUGH:
City of Lubbock
July 22, 2011
December 16, 2011
AT&T Voice CPE Support Services - Essential
Flat Service Rate
Parts & Labor Coverage
Monday through Friday, 8:00 a.m, to 5:00 p.m.
Same -day Response Objectives:
2-Business Hour Response for Emergencies
8-Business Hour Response for Routine Repair Service
24 Hour Emergency Response
Remote Repair
Remote Performance Monitoring
Proactive Remote Diagnostics
Annual System Audits
Discounted Labor Rates
AT&T Voice CPE Support Services - Complete
Flat Service Rate
Parts & Labor Coverage
24 Hour Emergency Service for Major Failures
Same -day Response Objectives:
2 Hour Response for Emergencies (PBX Systems)
4-Hour Response for Emergencies (Key Systems)
8-Business Hour Response for Routine Repair Service
Remote Repair
Remote Performance Monitoring
Proactive Remote Diagnostics
-Annual System Audits
- Discounted Labor Rates
Prepared by Nancy Alike
CPR #
Address
City
I ST
I Zip Code
System
I Coverage
Maintenance
I Annual Rate
PASS Basic
Annual Rate
Total Annual
Rate
66120838
3202 E 36TH ST.
LUBBOCK
TX
79401
Option 11 Compact
Complete
$
3.787.29
$ 452.50
$ 4,239,79
CS1000E i Call Pilot
66123184
916 TEXAS
LUBBOCK
TX
79401
1 Telstrat
Complete
$
50,636.55
$ 11,100.00
$ 61,736.55
66123187
1625 13TH ST.
LUBBOCK
TX
79401
Option 11C
Complete
$
11,786.10
$ 1.954.80
$ 13,740.90
66123188
600 MUNICIPAL DR.
LUBBOCK
TX
79403
Option 11C
Complete
$
6,402.56
$ 1,303.20
$ 7,705.76
66123189
5401 N. MLK BLVD.
LUBBOCK
TX
79401
Option 11C
Complete
$
3.319.64
$ 687.80
$ 4,007.44
66123191
508 DAVIS AVE.
LUBBOCK
TX
79401
Option 11C
Essential
$
2.298.97
$ 832.00
$ 3,130.97
66123192
1301 BROADWAY
LUBBOCK
TX
79401
Option 11C
Complete
$
9.749.74
$ 2,141.34
$ 11,891.08
66123193
401 N. ASH
LUBBOCK
TX
79401
Fiber Remote
Complete
$
1.706.16
$ -
$ 1,706A6
66123194
1515 E URSALINE
LUBBOCK
TX
79401
Option 11C
Complete
$
3,599.13
$ 506.80
$ 4,105.93
66123195
3500 SLATCN HWY
LUBBOCK
TX
79404
Norstar MICS
Complete
$
2.328.48
NIA
$ 2,328.48
66123197
6001 N. GUAVA
LUBBOCK
TX
79401
Option 11 Mini
Complete
$
2,948.99
$ 452.50
$ 3,401.49
66123198
1902 TEXAS AVE.
LUBBOCK
TX
79401
Fiber Remote
Essential
$
2,995.20
$ -
$ 2,995.20
66123199
1010 9TH ST. & TEXAS
LUBBOCK
TX
79401
Fiber Remote
Essential
$
1.497.60
$
$ 1,497.60
66123200
1501 6TH STREET
LUBBOCK
TX
79401
Fiber Remote
Complete
$
3,063.72
$
$ 3,063.72
66123201
1306 9TH STREE
LUBBOCK
TX
79401
Fiber Remote
Essential
$
1,497.60
$
$ 1,497.60
66123202
5900 NORTH WALNUT
LUBBOCK
TX
79401
Norstar MICS
Essential
$
1,468.80
NIA
$ 1,468.80
16148970
1801 AVENUE G
LUBBOCK
TX
79401
Fiber Remote
Essential
$
945.60
$ -
$ 945.60
66207528
2501 AVENUE C
LUBBOCK
TX
79404
Option 11
Complete
$
3„036.14
$ 724.00
$ 3.760.14
66207527
401 NORTH BOSTON
LUBBOCK
TX
79415
Norstar VICE
Complete
$
2,448.00
NIA
$ 2,448.00
Total Annual Rate: $ 115,516.28 $ 20,154.94 $ 135,671.22
Notes: The annual rate for maintenance services includes basic Avaya (Norte!) PASS (GE4300) Services. PASS, or Partner Assurance Support Services, is now
required by the manufacturer, Avaya (Norte!), in order to continue delivering full maintenance support of your communication system.
Perishable%onsumable commodities such as printer ribbons, printer cartridges, UPS battery back-up systems, batteries, headsets, etc. are not covered under
maintenance.
Maintenance excludes headsets, portable/wireloss/cordless telephone sets; personal computers, printers, answering machines, etc. A full list of exclusions is
noted in the maintenance terms and conditions.
Pricing excludes Intelecontrol support provided byAvotus and Avaya MPS 5001VR Support
Telstrat support includes ail hardware associated with Soria) # 04010019